Palazzo Alexander

Italy , Lucca
LUCCA, Via Santa Giustina 48
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100 reviews shown

10/10

Exceptional

14 Apr 2026

JESSICA

My daughter and I just walked in the door from a 2 week European vacation and it's unanimous that this was our favorite stay our entire trip. The hotel has a lovely old world Italian charm and the room was surprisingly roomy given the other hotels we visited. What really made it special was the staff. The breakfast was the nicest we encountered during our trip with the best pistachio croissants that we tried to replicate throughout our trip but were unsuccessful. The family-run hotel even made some special moments on Easter with the guests that really made it feel like you were staying with family. Loved Lucca and would 10000% come back to Hotel Alexander on our next stay!!!

Family

10/10

Exceptional

05 Apr 2026

Mel

From the moment we walked in, I knew we were in the right place. The gentleman greeted us in a welcoming professional way that was classy and just the right amount of engaging. The room was great as well as the breakfast. I highly recommend this hotel and would absolutely stay here again.

10/10

Exceptional

09 Mar 2026

Karen

Lovely room in a quiet location. Staff were very friendly

Partner

10/10

Exceptional

16 Dec 2025

Mozhgan

The staff were absolutely wonderful. Mario was very helpful with giving information and ideas on what to do and Roberto was so kind and attentive. Absolutely great staff

Leisure Family

10/10

Exceptional

07 Dec 2025

Graham

Fab little hotel!
Staff are incredibly friendly and helpful..... especially the night porter

Breakfast was very nice, room stylish and spotlessly clean and as mentioned, staff incredibly friendly..... will definitely stay again when in the area!

Leisure Partner

10/10

Exceptional

24 Nov 2025

gareth

Excellent location, breakfast was great and all of the staff were amazing. A wonderful hotel and I would recommended as a base for exploring Lucca

Leisure Partner

10/10

Exceptional

29 Oct 2025

Alytheia

Great hotel, great staff, close to everything

Leisure Partner

10/10

Exceptional

28 Oct 2025

douglas

Incredibly kind staff!!!

Partner

10/10

Exceptional

19 Oct 2025

Corydon

Staff was great, all spoke English always trying to make our stay memorable. Decor is old Italian but very functional. Mario was great, ran out to bring our luggage upon our arrival, took up to our room and explained how everything worked. Would not hesitate to stay there again

Partner

10/10

Exceptional

25 Aug 2025

Jennifer

Such a charming experience !
Be patient about the car & parking because it’s worth it !
Endless dining & shopping just steps away from this little gem. Our first visit to Italy & so happy that this was our choice for the first night !

Leisure Partner

10/10

Exceptional

18 Aug 2025

jane

Lovely quaint hotel

Beautiful quaint little hotel… lovely cooked breakfast to order. Roberto & the rest of staff amazing!

Partner

10/10

Exceptional

28 Jul 2025

Jacob

What a great little hotel with wonderful staff. If your looking at a traditional hotel in the heart of the old town then don’t look any further. The staff can’t do enough for you and the hotel is great for a short stay in Lucca. We plan on a return and would defo stay here again.

Partner

10/10

Exceptional

24 Jun 2025

Verified traveler

Best hotel in all of Lucca

Perfect location inside the walls of ancient Lucca. Staff is incredibly friendly. Helping us find great food, sites and help getting around. Beds are comfy, great breakfast and cappuccinos

Friends_and_family Family

10/10

Exceptional

09 May 2025

Matthew

Family owned and hands on, Their hospitality was fantastic. A great place to stay!

Leisure Family

10/10

Exceptional

30 Apr 2025

Bill

Excellent, conveniently located. extensive free breakfast included. Delightful, helpful staff. Highly recommend!!!

Leisure Partner

10/10

Exceptional

02 Apr 2025

Charles

The staff at front desk are the best!
Thanks to Ricardo and Roberto and others for making this a great experience.

Leisure Family

10/10

Exceptional

29 Mar 2025

Charles

Staff are super friendly and helpful!

Leisure

10/10

Exceptional

23 Mar 2025

Patrick

Always love staying at this hotel.

10/10

Exceptional

01 Mar 2025

Emanuela

Amazing hotel

Leisure Partner

10/10

Exceptional

29 Dec 2024

Heather

So friendly

The staff was the best part!

Friends_and_family Friends

10/10

Exceptional

18 Dec 2024

Taylor

I want to come back to Lucca just so I can stay here again. Wonderful!

Leisure Family

10/10

Exceptional

29 Oct 2024

Julie

Would definitely recommend

10/10

Exceptional

22 Oct 2024

David

Hotel Alexander is a gem of a property, beautifully restored and well-maintained. Staff is extremely friendly and helpful. Generous American style breakfast. Highly recommend for anyone visiting Lucca.

Leisure Partner

10/10

Exceptional

02 Oct 2024

Neil

Very friendly, helpful and professional staff. Beautiful lobby area where a delicious breakfast is served. We stayed in the Tosca Room which has a balcony overlooking Lucca and the surrounding hills; very unique for inside the wall. We would love to come back again.

Leisure Family

10/10

Exceptional

30 Sep 2024

Michael

Great staff

Great staff, very helpful

Partner

10/10

Exceptional

29 Sep 2024

Verified traveler

Very nice property and staff.

10/10

Exceptional

14 Sep 2024

Doug

The staff pay extra special attention to detail. And every detail is and was appreciated. Highly recommended.

Leisure Partner

10/10

Exceptional

30 Aug 2024

Constantine

Great stay! The rooms are big with a Tuscan Palazzo feel. Gabriel and his father are really helpful guiding you with restaurants and around the city.
Good breakfast, gentleman serving in the morning is very nice.
It was a lovely stay!

Leisure

10/10

Exceptional

13 Aug 2024

Shelley

Loved Hotel Alexander

Perfectly charming and friendly, we had a lovely time at this well located and comfortable hotel in Lucca. Very helpful staff. It was very, very hot but our room was just cool enough. Would definitely come back.

Friends_and_family Family

8/10

Excellent

09 Aug 2024

Mathew

Great location and fantastic staff. Would highly recommend.

Leisure Partner

10/10

Exceptional

08 Aug 2024

Susan

A family owned business and it showed! The staff were very courteous, helpful and friendly. Nothing was too much trouble. I would stay there again because of the staff! Breakfast great.

Leisure Family

6/10

Pleasant

03 Aug 2024

Sean

Getting to the hotel is tricky with luggage. The streets are very narrow and leaving your car overnight in a parking lot several blocks away is a little scary.
The entire area of Lucca is very old, so it is no surprise that the hotel is older. However the rooms were air conditioned which we were very thankful for.

The staff was amazing and the cook to order breakfast was a pleasant surprise.

Leisure Family

10/10

Exceptional

28 Jul 2024

Susan L

Gem in Lucca

Beautiful hotel in a great location inside the walls of Lucca. We unloaded our car in front of the hotel with the gracious help of the staff, parking was close by and comfortable to get to. The rooms were clean, comfortable and we had a wonderful stay. Breakfast was delicious, scrambled eggs & bacon, kids had yummy pancakes and the service was amazing. We will return!

Friends_and_family Family

10/10

Exceptional

16 Jul 2024

Bolivar

Palazzo Alexander has an excellent location for easy access to Lucca`s sights, and provides a comfortable, nicely elegant setting to its customers. The staff is welcoming, helpful and very friendly. Our room had plenty of light and space. We will be pleased to return.

Leisure Family

10/10

Exceptional

13 Jul 2024

Verified traveler

Great hotel and staff in a wonderful location!

Fantastic staff.
Lovely breakfast available at good hours.
The air-con unit in our room was quite loud but incredible!
Great shower.
Really comfortable bed and pillows.
Located just inside the walls of Lucca, but away from the busy areas so really quiet.
Short walk away is a drinking fountain where we topped up our water bottles each day.

Worth noting that you can hear everything those in the rooms around (next to/above) are doing (showering, hairdryer, going to the toilet....) so if you are a light sleeper bring ear plugs!

After we checked in during the early evening, we rested for a while before going out for dinner. When we returned the front door was locked and the lights at reception were off. A member of staff then came over and let us in. Turns out we were meant to leave our key at reception when going out but we had no idea! So they thought everyone was in bed as no missing keys... Never had to do this before (but then again can't remember the last time I had an actual room key and not card) and we weren't told when we checked in or when we went out (although the person on reception when we went out was busy so perhaps they would have mentioned it if they saw us leave). No curfew, they just lock the front door and turn off the lights if everyone is in bed but there is a night porter around if you need help/want to go out. So make sure you leave your key at reception!

Partner

10/10

Exceptional

11 Jul 2024

Dan

So very quaint, and nicely appointed.
The staff was so welcoming, and proud of the facility.

Leisure Partner

10/10

Exceptional

11 Jul 2024

Nicholas

Perhaps one of the best decisions my wife and I made on our trip was staying at Palazzo Alexander. A family owned and operated hotel whose staff was friendly, accommodating, helpful, and kind. We wish we had booked a longer stay, and it is located in a very charming part of the old town of Lucca, very walkable to many restaurants, shopping, and attractions. Will for sure stay here again.

Leisure Partner

10/10

Exceptional

06 Jul 2024

Carole

We liked everything about this Hotel. From the moment we arrived, the owner was very helpful with recommending places to visit in Lucca. All the staff were helpful and the location of the Hotel was great. Excellent attention to detail and the breakfast was of quality and plentiful.

Leisure

10/10

Exceptional

28 Jun 2024

John

Comfortable rooms, friendly and attentive staff, especially breakfast service. Good location within the walls and quick and easy walking to main piazzas, restaurants, bars, etc.

Leisure Friends

10/10

Exceptional

28 Jun 2024

Christine

Graduation trip

Helpful staff and excellent accommodations for a historic building. Breakfast was delicious every day.

Friends_and_family Family

10/10

Exceptional

19 Jun 2024

Betsy

A wonderful visit

Wonderful people work there and helped so much to make our visit me. Especially Emilio, Roberto and Mario. Good location. Being within the Lucca medieval walls made the trip a cultural , historic and art Italian experience.

Partner

10/10

Exceptional

15 Jun 2024

Frank

Excellent location. Charming building. Very helpful staff.

Leisure Partner

10/10

Exceptional

10 Jun 2024

rani

Lovely stay during festival weekend

Great stay during the Lucca summer festival. My friend and I loved our \"family room\" - two connecting rooms, both with its own bathroom. The staff were very nice.

10/10

Exceptional

06 Jun 2024

Susan

The staff are delightful-efficient, welcoming and focused on each guest.
It is located close to the city wall and is an easy walk everywhere
Attractive room with views over terracotta tiles to distant hills
Parking was $25 per night for a compact car - arranged in advance.
Hotel staff parked for us
Thoroughly recommended

Leisure Partner

10/10

Exceptional

04 Jun 2024

Anne

Delightful hotel . So beautiful and comfortable easy to walk everywhere. Highly recommend

Leisure Partner

8/10

Excellent

03 Jun 2024

Kathleen

we loved the breakfast. And the beds were soft and comfy. It was an old building but very charming. The staff was very helpful. The bathroom has some deferred maintenance. The showerhead does not stay in place. And the sink stopper doesn’t work. but overall, we had a very pleasant day and we got to see Eric Clapton who was in town.

Leisure Partner

10/10

Exceptional

02 Jun 2024

Cathy

Staff at hotel are wonderful. They do everything to please. We had a wonderful stay.

Leisure Family

10/10

Exceptional

26 May 2024

Barbara

Great experience great service such nice and helpful people

Leisure

10/10

Exceptional

26 May 2024

kenneth

Lovely hotel. Fabulous breakfast. Staff were very friendly and helpful . Great location in a lovely area .

Leisure Partner

10/10

Exceptional

13 May 2024

Huana

Wonderful location and staff!

10/10

Exceptional

12 May 2024

Gillian Taylor

Superb Hotel

Wonderful family run hotel which offers the perfect location for visiting all the sites of Lucca. Greeted by the owner with a lovely warm welcome and a beautiful room. Delicious cooked breakfast in an atmosphere of opulence whilst maintaining such a homely feeling. It was truly a fantastic place to stay.

Friends_and_family Family

10/10

Exceptional

07 May 2024

Kristin

Hotel staff went out of their way to coordinate taxi service with multiple stops.

10/10

Exceptional

23 Apr 2024

kristi

Lovely lucca

Beautiful stay. The service here was as lovely as anything I’ve had at any 5 star hotel. It is old, but if you appreciate that, this is a wonderful place. The breakfast was lovely as well.

Friends_and_family Family

10/10

Exceptional

16 Apr 2024

Nigella

Excellent position for exploring walled city
Lovely, helpful staff
Old world atmosphere

Business_and_leisure Family

10/10

Exceptional

04 Apr 2024

Terry

The staff at the Hotel Alexander were wonderful. We were there over Easter and the family run place was alight with
Holiday goodies! It generated such a warm, welcoming atmosphere. I would recommend a stay here, as it doesn't disappoint.

Leisure Friends

10/10

Exceptional

17 Mar 2024

Laurie

such a beautiful hotel in such a pretty city. I loved my stay. The staff was wonderful and the room comfortable. The bed was great.

10/10

Exceptional

23 Feb 2024

Andrea

We made a great choice!

What a lovely property in a charming corner of Lucca!. We got a corner room that is spacious and quite. The bed is so comfortable. The staff is kind a very helpful. I wish we were staying longer.

Partner

10/10

Exceptional

05 Dec 2023

Robert

Wonerful stay in Lucca

Old world charm. The room was spacious with a great balcony. People were very friendly and the breakfast was great.

Partner

10/10

Exceptional

14 Nov 2023

Edward

Italian charm, hospitality and graciousness. Located in a quiet corner of vibrant Lucca

Partner

10/10

Exceptional

15 Oct 2023

William

Wonderful staff, warm, knowledgable, helpful.

Leisure Partner

6/10

Pleasant

12 Oct 2023

Tarek

Very good location, very friendly staff, hotel needs refurbishment

Leisure

10/10

Exceptional

11 Oct 2023

John

Perfecto!

Absolutely wonderful! I can’t think of anything negative to say. Perfect!

Partner

10/10

Exceptional

18 Sep 2023

Maureen

Loved this hotel. Would highly recommend it. Had a lovely 55 th anniversary here

Partner

10/10

Exceptional

07 Sep 2023

Adam E

Great hotel inside the city walls

We stayed 3 nights. Excellent hotel inside the city walls. The reception and check in went very smoothly. We had a rental car and the parking garage worked out fine. The front desk and breakfast staff were most helpful. Live is a beautiful city, very walkable. We would definitely return and stay here again. Thank you for making our stay so pleasing!

Friends_and_family Friends

10/10

Exceptional

05 Sep 2023

Jennifer

This is a beautiful boutique style hotel with charm that resonates with old world luxury. The staff exude that same old world genuineness as they work to make sure every question is answered and all your needs are attended to. Our room was on the small side with no terrace but the bed was very comfortable. Breakfast each morning in the salon was a treat! Full service with beautiful table settings and attentive staff, delicious food and coffee! We would absolutely recommend a stay here!

10/10

Exceptional

17 Aug 2023

PAUL

I have been to this magnificent hotel before and the service is so friendly. One of the highlights was the magnificent breakfast; never rushed and always fresh as fresh can be. Paulo went out of his way to set up taxi and restaurant bookings and Mario, as always, was a lovely host...a gentleman with a lovely way with the customers.

Leisure Partner

10/10

Exceptional

28 Jul 2023

James

The staff was friendly and helpful

Leisure

10/10

Exceptional

27 Jul 2023

Greg

The staff are very warm and courteous and truly make you feel welcome. We were met at the front door of the hotel and our luggage was brought to our room. We were also allowed to check into our room early which was very much appreciated. The room is lovely and elegantly furnished too,

Leisure Family

10/10

Exceptional

27 Jul 2023

Maureen

Hotel Alexander Lucca

It was our 55th wedding anniversary and we couldn’t have been happier with the hotel. Lovely family, very attentive and helpful.
Air conditioning was superb _ quiet but very effective. Great city break great hotel Thankyou hotel.com

Partner

8/10

Excellent

21 Jul 2023

Maryna

Small boutique hotel in city Centre. Walkable distance.

Leisure Family

10/10

Exceptional

17 Jul 2023

Ann

Room was spacious and nice Kimg size bed. Bathroom was nice size too. It was very quaint abd staff were very helpful. Staff were helpful ahd the daytime front desk spoje English very well.

Leisure Partner

10/10

Exceptional

13 Jul 2023

Nichola

A hidden gem of a hotel

Beautiful hotel off the beaten track. The staff were wonderful, really friendly and nothing was too much trouble for them. The rooms are absolutely fabulous - you feel like you are staying in an old Italian villa. Would absolutely stay again!

Friends_and_family Family

10/10

Exceptional

06 Jul 2023

Vickie

This was a quaint hotel a little off the beaten path, but inside the Lucca city walls. The staff was extremely friendly and helpful. They served breakfast in the room downstairs which was plentiful and delicious. I would definitely recommend them for your stay in Lucca.

Leisure Friends

10/10

Exceptional

05 Jul 2023

nigel

Wonderful boutique hotel , great location,
easy walking distance to all of the inner city ..
Great attentive staff .. would definitely stay again. Nice breakfast too !

Leisure Self

10/10

Exceptional

30 Jun 2023

Jane

Gabriel and his staff were amazing. He assisted us with parking and went above and beyond. The other staff members were also kind, friendly and helpful. We will return to this wonderful hotel and the town of Lucca.

Leisure Family

10/10

Exceptional

13 Jun 2023

Teresa

Felt like family!

The hotel was lovely! The staff were fun, friendly, helpful and considerate. We stayed in Lucca for 7 nights and the staff and included breakfast each morning set the Palazzo Alexander apart!

Partner

10/10

Exceptional

10 Jun 2023

Lester

This property is a cute family, own bed and breakfast with well adorned rooms, friendly and helpful, family owners, and a lovely brunch in the morning. Anywhere in Lucca is good, but this is a Jim within the city walls.

Leisure Partner

10/10

Exceptional

02 Jun 2023

Phillip Harry

The hotel is simply delightful. The staff are amazing: they really go the extra mile to be helpful. It’s in a very quiet area and the hotel itself is very peaceful with no loud oikish types in sight. Classical music is played very quietly in reception and at breakfast. The latter, served by the excellent Roberto, is personally served and tailored to one’s exact preferences. Rooms are furnished in the traditional Italian palazzo style and are spotless. Mario, the owner, gladly books evening meals in recommended restaurants; his judgment is faultless. Reception staff (Paolo) are unfailingly pleasant & helpful.

Leisure Self

10/10

Exceptional

19 May 2023

Natasha

Beautiful hotel, great service

Palazzo Alexander is a wonderful small hotel. Beautifully decorated in an elegant, classic style. Our room had beautiful inlaid wood furniture. The bathroom was spacious with a very good shower. The breakfast buffet was wonderful and included made to order eggs with bacon. The staff was very friendly and helpful. The hotel is located near key sights. We would definitely stay here again and highly recommend this hotel.

Partner

10/10

Exceptional

01 May 2023

anna

The breakfast with fresh pastries, eggs and bacon was nice. Owner and staff super nice and helpful. Assisted with dinner reservations, getting cab to next location etc. just lovely

Leisure Family

10/10

Exceptional

28 Apr 2023

Karen

Beautiful place to stay inside the walls of Lucca. Paulo was a wonderful help with the car once we found the hotel. He definitely went above and beyond to assist. All the staff were pleasant and helpful.

Leisure Friends

10/10

Exceptional

08 Apr 2023

Dino

Wonderful stay at the Palazzo Alexander. The room was very comfortable, breakfast was amazing, and the staff was super helpful with dining options and helping with parking for the car. The location is great to explore Lucca. Would definitely stay again!

Leisure Partner

10/10

Exceptional

07 Apr 2023

Hagen V

The Hotel is very nice, but very hard to get to if you have a car.
The Staff was terrific and our stay was very pleasant

Leisure Family

10/10

Exceptional

02 Apr 2023

Gretchen

This hotel is a true gem. The entire staff was welcoming, friendly and helpful. A wonderful breakfast is served each day. Our room was very comfortable and well-appointed. All of Lucca is accessible by foot. This is a great hotel in a lovely city. We can’t wait to return.

Leisure Partner

10/10

Exceptional

22 Mar 2023

Shawn

This was a very nice stay, location, staff, with great breakfast. Pillows were a bit flat. Otherwise wonderful!

Leisure Partner

10/10

Exceptional

05 Mar 2023

harvey

Every aspect was perfecto!!

Leisure Partner

10/10

Exceptional

18 Nov 2022

Craig

Hotel Stay

Very good stay, the owner was very friendly and informative. If I'm ever in the area again I would definetly stay here. Would highly recommend

Business

10/10

Exceptional

28 Oct 2022

Great boutique hotel in Lucca

Quaint (16 room) hotel within the walled city of Lucca. The staff were very welcoming and helpful with restaurant and activity suggestions.

Partner

10/10

Exceptional

23 Oct 2022

Michael

Beautiful, centrally situated hotel with bundles of charm and character and exceptionally friendly and very helpful staff. The interior decor of the hotel could itself be a tourist attraction such is its ornate beauty and traditional features, so typical of the region. We had the junior suite \"Tosca\" which was lovely in its design, furnishings and lovely balcony overlooking the rooftops of Lucca. This hotel is highly recommended.

Leisure Partner

10/10

Exceptional

14 Oct 2022

Kim

Blissful stay.

The staff at this hotel were amazing. They could not have been friendlier or more accommodating. The hotel is located in the old part of town, so very walkable. The room was very authentic and comfortable.
Highly recommended.

Friends_and_family Family

10/10

Exceptional

08 Oct 2022

Dennis

Perfection in Lucca

Upon arrival Gabriel paid complete attention to getting our car parked and helping putting our luggage in our room. His dad was equally friendly the next day, and Roberto was jovial and engaging as well as very helpful. Our room was large, clean and very comfortable. Recommendations for restaurants, bicycle rentals, and general sightseeing were spot on. A joy!

Partner

10/10

Exceptional

29 Sep 2022

patti

We loved staying at this hotel. Mario and the rest of the staff were friendly and helpful in every way. The full breakfast was delicious and the cappuccinos were very good! It is quiet and very clean. Great location on a quiet side street. We will stay here again on our next trip back to Lucca!

Leisure Partner

10/10

Exceptional

19 Sep 2022

Elizabeth

Would go back

comfortable bed, small but clean bathroom, good breakfast and excellent service.

Partner

10/10

Exceptional

18 Sep 2022

Jeff

Palazzo Alexander is a great place to both stay and base yourself for a Tuscan holiday. The staff was outstanding, helpful and friendly. Great location within the walled city and an easy walk to everything. Room was large and clean, hard to imagine the building is a few hundred years old...great breakfast was a nice bonus. I'd stay here again.

Leisure Partner

10/10

Exceptional

13 Aug 2022

Antonio

Nicest hotel ever!

I can't say enough good things about the Palazzo Alexander hotel and its hard-working owner, Mario!

The entire staff is so friendly every time you walk through the door or come downstairs to ask a question. They made us (and especially my two-year-old daughter) feel more welcome than we have ever felt at any hotel. Mario would take the time to talk with us at breakfast and make sure we were well taken care of and knew how to best spend our time in and around Lucca.

The location too is fantastic. On a quiet street, but just two blocks from so many restaurants and the beautiful meeting place that is the Piazza San Michele in Foro. Also, a very easy walk to a cheap all-day parking lot right outside the walls (the hotel offered parking, but I was afraid of the cameras enforcing the limited traffic zone so I played it safe and left the car outside).

The room was beautiful and spacious, and even in 100F/37C weather, the air conditioning held up and kept it comfortable. Stay at the Palazzo Alexander Hotel and you'll have a wonderful home base in Lucca!

Friends_and_family Family

10/10

Exceptional

05 Aug 2022

Jean-Marc

Great hotel and well situated in the old part of the city. The manager was incredibly nice and efficient.

Leisure Family

10/10

Exceptional

27 Jul 2022

James

Stellar Hotel! Owner speaks Italian, German, English… it’s a beautiful hotel and the service was amazing. Grazie

Leisure Friends

10/10

Exceptional

27 Jun 2022

James

Good location. Helpful staff. Decoration of lobby well done

Leisure Partner

10/10

Exceptional

01 Dec 2021

Ian

Excellent hotel, great service

Partner

10/10

Exceptional

22 Nov 2021

Jacqueline

this hotel is lovely. It is run by a warm and hospitable father and son duo. It feels like you are being hosted in their own home. The hotel is located about a 7-8 minute walk from the main sights which is nice because you don't hear any noise from the streets. Breakfast is wonderful, with sweetbreads as well as more American style preferences.

Leisure Self