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Palazzo Alexander

Lucca · Italy

Via Santa Giustina 48View location

9.4/10Excellent791 Reviews
Cleanliness9.6/109.6
Service9.8/109.8
Comfort9.0/109.0
Condition9.0/109.0
Location9.4/109.4
Neighborhood9.6/109.6
Value8.6/108.6
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Palazzo Alexander

This 4 star hotel is located in the city centre of Lucca and was established in 1400. It is close to the San Michele Square and the nearest station is Lucca. All 12 rooms are equipped with minibar, hairdryer, safe and air conditioning.

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A stay at Palazzo Alexander Hotel places you in the heart of Lucca, steps from Lucca Courthouse and Palazzo Mansi National Museum. This golf hotel is 12.3 mi (19.7 km) from Leaning Tower and 13.9 mi (22.4 km) from Cisanello Hospital.

Make yourself at home in one of the 12 individually furnished guestrooms, featuring minibars and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is provided daily.

Featured amenities include complimentary wired internet access, a computer station, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Childcare
Banquet facilities
Transportation services

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 4.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
    • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a first aid kit, and window guards
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: EUR 70 per vehicle (one way)
    • Rollaway bed fee: EUR 30.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    Italian

    French

    Spanish

Nearby attractions

Lucca Courthouse 0.1 km / 0.1 mi
Palazzo Mansi National Museum 0.1 km / 0.1 mi
Lucca City Hall 0.2 km / 0.1 mi
Puccini Museum 0.3 km / 0.2 mi
Piazza San Michele 0.3 km / 0.2 mi
Church of San Michele in Foro 0.4 km / 0.2 mi
Museum of Comics and Imagery 0.4 km / 0.2 mi
Via Fillungo 0.4 km / 0.2 mi
Domus Romana 0.4 km / 0.2 mi
Porta San Donato 0.4 km / 0.3 mi
Torre delle Ore 0.4 km / 0.3 mi
Palazzo Pfanner 0.4 km / 0.3 mi
Walls of Lucca 0.4 km / 0.3 mi
Porta Sant'Anna 0.5 km / 0.3 mi
Piazza Napoleone 0.5 km / 0.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Number of floors (main building): 4
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
Show 35 more facilities & services
  • Local and international calls
  • Transfer serviceExtra charge
  • Secure parkingExtra charge
  • Valet parkingExtra charge
  • Airport ShuttleExtra charge
  • Laundry service
  • Bicycle hire serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Partner’s bike shop/workshopExtra charge
  • Newspapers
  • Luggage room
  • Oven
  • Library: 100
  • Electric kettle
  • Café
  • Bar
  • Non-smoking area
  • Breakfast room
  • Projector
  • Printer
  • Photocopier
  • Fax
  • TV lounge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Hot breakfast
  • Early bird breakfast
  • Gluten-free meals
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Palazzo Alexander

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Palazzo Alexander

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Palazzo Alexander

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Palazzo Alexander

    TRIPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH BALCONYJUNIOR SUITE • WITH BALCONYJSU.BL

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Palazzo Alexander

    JUNIOR SUITE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Palazzo Alexander

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Palazzo Alexander

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE WITH DOUBLE BEDDOUBLE SINGLE USE • WITH DOUBLE BEDDUS.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Palazzo Alexander

    DOUBLE SINGLE USE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Palazzo Alexander

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Palazzo Alexander

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Palazzo Alexander

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM THREE BEDSFAMILY ROOM • THREE BEDSFAM.3B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Palazzo Alexander

    FAMILY ROOM THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Palazzo Alexander

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Palazzo Alexander

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Palazzo Alexander

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room THREE BEDSRoom • THREE BEDSROO.3B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Palazzo Alexander

    Room THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Palazzo Alexander

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Palazzo Alexander

9.4
Excellent
791 Reviews
Cleanliness
9.6 /10
Service
9.8 /10
Comfort
9.0 /10
Condition
9.0 /10
Location
9.4 /10
Neighborhood
9.6 /10
Value
8.6 /10
Amenities
9.2 /10
100 reviews shown
8/10
Excellent
07 Jul 2026
Olga
Pros:
Super cool concept with each room being an opera
Very central location - close to everything in Lucca
Clean room and nice shower

Cons:
AC exists but the room was still very hot in July
You have to leave your key with the front desk every time you leave
Only two pillows per room and pillows/blanket were itchy and uncomfortable
Friends
10/10
Exceptional
07 Jul 2026
Kim
Great location friendly staff and good experience
10/10
Exceptional
05 Jul 2026
Jana
Warm and welcoming staff, convenient location inside the city walls. A perfect stopover for the Lucca summer festival.
Partner
10/10
Exceptional
03 Jul 2026
Haley
Of all of our hotels in Italy, this was by far the most grand for the value. We enjoyed made to order breakfast, great communication regarding parking and navigating the city, and incredibly kind and helpful staff. This was also the best air conditioning we found during the June heat wave, and we slept so comfortably!
Partner
10/10
Exceptional
21 Jun 2026
Annette
The staff should give lessons to other hotels on hospitality. This hotel is an example of how guests like and want to be treated. Hospitality starts here. I plan to write to the manager to praise specific staff.
Family_with_children
10/10
Exceptional
16 Jun 2026
Jolene
The staff goes out of there way to personalize your stay. Amazing people all working together to make your stay wonderful.
10/10
Exceptional
14 Jun 2026
Robert
We arrived as per usual bad travel rules and parked where we thought we were instructed to park-the staff was so helpful! The son of the owner literally jumped in our car and personally escorted my husband to the right parking area. While he was gone the owner reassured me, showed me in a map where everything was and another young man helped me with our bags to our room (and yippee they had an elevator). The room was awesome, the location ideal-a perfect way to end our trip to Italy!
Partner
10/10
Exceptional
14 Apr 2026
JESSICA
My daughter and I just walked in the door from a 2 week European vacation and it's unanimous that this was our favorite stay our entire trip. The hotel has a lovely old world Italian charm and the room was surprisingly roomy given the other hotels we visited. What really made it special was the staff. The breakfast was the nicest we encountered during our trip with the best pistachio croissants that we tried to replicate throughout our trip but were unsuccessful. The family-run hotel even made some special moments on Easter with the guests that really made it feel like you were staying with family. Loved Lucca and would 10000% come back to Hotel Alexander on our next stay!!!
Family
10/10
Exceptional
05 Apr 2026
Mel
From the moment we walked in, I knew we were in the right place. The gentleman greeted us in a welcoming professional way that was classy and just the right amount of engaging. The room was great as well as the breakfast. I highly recommend this hotel and would absolutely stay here again.
10/10
Exceptional
09 Mar 2026
Karen
Lovely room in a quiet location. Staff were very friendly
Partner
10/10
Exceptional
16 Dec 2025
Mozhgan
The staff were absolutely wonderful. Mario was very helpful with giving information and ideas on what to do and Roberto was so kind and attentive. Absolutely great staff
Leisure Family
10/10
Exceptional
07 Dec 2025
Graham
Fab little hotel!
Staff are incredibly friendly and helpful..... especially the night porter

Breakfast was very nice, room stylish and spotlessly clean and as mentioned, staff incredibly friendly..... will definitely stay again when in the area!
Leisure Partner
10/10
Exceptional
24 Nov 2025
gareth
Excellent location, breakfast was great and all of the staff were amazing. A wonderful hotel and I would recommended as a base for exploring Lucca
Leisure Partner
10/10
Exceptional
29 Oct 2025
Alytheia
Great hotel, great staff, close to everything
Leisure Partner
10/10
Exceptional
28 Oct 2025
douglas
Incredibly kind staff!!!
Partner
10/10
Exceptional
19 Oct 2025
Corydon
Staff was great, all spoke English always trying to make our stay memorable. Decor is old Italian but very functional. Mario was great, ran out to bring our luggage upon our arrival, took up to our room and explained how everything worked. Would not hesitate to stay there again
Partner
10/10
Exceptional
25 Aug 2025
Jennifer
Such a charming experience !
Be patient about the car & parking because it’s worth it !
Endless dining & shopping just steps away from this little gem. Our first visit to Italy & so happy that this was our choice for the first night !
Leisure Partner
10/10
Exceptional
18 Aug 2025
jane

Lovely quaint hotel

Beautiful quaint little hotel… lovely cooked breakfast to order. Roberto & the rest of staff amazing!
Partner
10/10
Exceptional
28 Jul 2025
Jacob
What a great little hotel with wonderful staff. If your looking at a traditional hotel in the heart of the old town then don’t look any further. The staff can’t do enough for you and the hotel is great for a short stay in Lucca. We plan on a return and would defo stay here again.
Partner
10/10
Exceptional
24 Jun 2025
Verified traveler

Best hotel in all of Lucca

Perfect location inside the walls of ancient Lucca. Staff is incredibly friendly. Helping us find great food, sites and help getting around. Beds are comfy, great breakfast and cappuccinos
Friends_and_family Family
10/10
Exceptional
09 May 2025
Matthew
Family owned and hands on, Their hospitality was fantastic. A great place to stay!
Leisure Family
10/10
Exceptional
30 Apr 2025
Bill
Excellent, conveniently located. extensive free breakfast included. Delightful, helpful staff. Highly recommend!!!
Leisure Partner
10/10
Exceptional
02 Apr 2025
Charles
The staff at front desk are the best!
Thanks to Ricardo and Roberto and others for making this a great experience.
Leisure Family
10/10
Exceptional
29 Mar 2025
Charles
Staff are super friendly and helpful!
Leisure
10/10
Exceptional
23 Mar 2025
Patrick
Always love staying at this hotel.
10/10
Exceptional
01 Mar 2025
Emanuela
Amazing hotel
Leisure Partner
10/10
Exceptional
29 Dec 2024
Heather

So friendly

The staff was the best part!
Friends_and_family Friends
10/10
Exceptional
18 Dec 2024
Taylor
I want to come back to Lucca just so I can stay here again. Wonderful!
Leisure Family
10/10
Exceptional
29 Oct 2024
Julie
Would definitely recommend
10/10
Exceptional
22 Oct 2024
David
Hotel Alexander is a gem of a property, beautifully restored and well-maintained. Staff is extremely friendly and helpful. Generous American style breakfast. Highly recommend for anyone visiting Lucca.
Leisure Partner
10/10
Exceptional
02 Oct 2024
Neil
Very friendly, helpful and professional staff. Beautiful lobby area where a delicious breakfast is served. We stayed in the Tosca Room which has a balcony overlooking Lucca and the surrounding hills; very unique for inside the wall. We would love to come back again.
Leisure Family
10/10
Exceptional
30 Sep 2024
Michael

Great staff

Great staff, very helpful
Partner
10/10
Exceptional
29 Sep 2024
Verified traveler
Very nice property and staff.
10/10
Exceptional
14 Sep 2024
Doug
The staff pay extra special attention to detail. And every detail is and was appreciated. Highly recommended.
Leisure Partner
10/10
Exceptional
30 Aug 2024
Constantine
Great stay! The rooms are big with a Tuscan Palazzo feel. Gabriel and his father are really helpful guiding you with restaurants and around the city.
Good breakfast, gentleman serving in the morning is very nice.
It was a lovely stay!
Leisure
10/10
Exceptional
13 Aug 2024
Shelley

Loved Hotel Alexander

Perfectly charming and friendly, we had a lovely time at this well located and comfortable hotel in Lucca. Very helpful staff. It was very, very hot but our room was just cool enough. Would definitely come back.
Friends_and_family Family
8/10
Excellent
09 Aug 2024
Mathew
Great location and fantastic staff. Would highly recommend.
Leisure Partner
10/10
Exceptional
08 Aug 2024
Susan
A family owned business and it showed! The staff were very courteous, helpful and friendly. Nothing was too much trouble. I would stay there again because of the staff! Breakfast great.
Leisure Family
6/10
Pleasant
03 Aug 2024
Sean
Getting to the hotel is tricky with luggage. The streets are very narrow and leaving your car overnight in a parking lot several blocks away is a little scary.
The entire area of Lucca is very old, so it is no surprise that the hotel is older. However the rooms were air conditioned which we were very thankful for.

The staff was amazing and the cook to order breakfast was a pleasant surprise.
Leisure Family
10/10
Exceptional
28 Jul 2024
Susan L

Gem in Lucca

Beautiful hotel in a great location inside the walls of Lucca. We unloaded our car in front of the hotel with the gracious help of the staff, parking was close by and comfortable to get to. The rooms were clean, comfortable and we had a wonderful stay. Breakfast was delicious, scrambled eggs & bacon, kids had yummy pancakes and the service was amazing. We will return!
Friends_and_family Family
10/10
Exceptional
16 Jul 2024
Bolivar
Palazzo Alexander has an excellent location for easy access to Lucca`s sights, and provides a comfortable, nicely elegant setting to its customers. The staff is welcoming, helpful and very friendly. Our room had plenty of light and space. We will be pleased to return.
Leisure Family
10/10
Exceptional
13 Jul 2024
Verified traveler

Great hotel and staff in a wonderful location!

Fantastic staff.
Lovely breakfast available at good hours.
The air-con unit in our room was quite loud but incredible!
Great shower.
Really comfortable bed and pillows.
Located just inside the walls of Lucca, but away from the busy areas so really quiet.
Short walk away is a drinking fountain where we topped up our water bottles each day.

Worth noting that you can hear everything those in the rooms around (next to/above) are doing (showering, hairdryer, going to the toilet....) so if you are a light sleeper bring ear plugs!

After we checked in during the early evening, we rested for a while before going out for dinner. When we returned the front door was locked and the lights at reception were off. A member of staff then came over and let us in. Turns out we were meant to leave our key at reception when going out but we had no idea! So they thought everyone was in bed as no missing keys... Never had to do this before (but then again can't remember the last time I had an actual room key and not card) and we weren't told when we checked in or when we went out (although the person on reception when we went out was busy so perhaps they would have mentioned it if they saw us leave). No curfew, they just lock the front door and turn off the lights if everyone is in bed but there is a night porter around if you need help/want to go out. So make sure you leave your key at reception!
Partner
10/10
Exceptional
11 Jul 2024
Dan
So very quaint, and nicely appointed.
The staff was so welcoming, and proud of the facility.
Leisure Partner
10/10
Exceptional
11 Jul 2024
Nicholas
Perhaps one of the best decisions my wife and I made on our trip was staying at Palazzo Alexander. A family owned and operated hotel whose staff was friendly, accommodating, helpful, and kind. We wish we had booked a longer stay, and it is located in a very charming part of the old town of Lucca, very walkable to many restaurants, shopping, and attractions. Will for sure stay here again.
Leisure Partner
10/10
Exceptional
06 Jul 2024
Carole
We liked everything about this Hotel. From the moment we arrived, the owner was very helpful with recommending places to visit in Lucca. All the staff were helpful and the location of the Hotel was great. Excellent attention to detail and the breakfast was of quality and plentiful.
Leisure
10/10
Exceptional
28 Jun 2024
John
Comfortable rooms, friendly and attentive staff, especially breakfast service. Good location within the walls and quick and easy walking to main piazzas, restaurants, bars, etc.
Leisure Friends
10/10
Exceptional
28 Jun 2024
Christine

Graduation trip

Helpful staff and excellent accommodations for a historic building. Breakfast was delicious every day.
Friends_and_family Family
10/10
Exceptional
19 Jun 2024
Betsy

A wonderful visit

Wonderful people work there and helped so much to make our visit me. Especially Emilio, Roberto and Mario. Good location. Being within the Lucca medieval walls made the trip a cultural , historic and art Italian experience.
Partner
10/10
Exceptional
15 Jun 2024
Frank
Excellent location. Charming building. Very helpful staff.
Leisure Partner
10/10
Exceptional
10 Jun 2024
rani

Lovely stay during festival weekend

Great stay during the Lucca summer festival. My friend and I loved our \"family room\" - two connecting rooms, both with its own bathroom. The staff were very nice.
10/10
Exceptional
06 Jun 2024
Susan
The staff are delightful-efficient, welcoming and focused on each guest.
It is located close to the city wall and is an easy walk everywhere
Attractive room with views over terracotta tiles to distant hills
Parking was $25 per night for a compact car - arranged in advance.
Hotel staff parked for us
Thoroughly recommended
Leisure Partner
10/10
Exceptional
04 Jun 2024
Anne
Delightful hotel . So beautiful and comfortable easy to walk everywhere. Highly recommend
Leisure Partner
8/10
Excellent
03 Jun 2024
Kathleen
we loved the breakfast. And the beds were soft and comfy. It was an old building but very charming. The staff was very helpful. The bathroom has some deferred maintenance. The showerhead does not stay in place. And the sink stopper doesn’t work. but overall, we had a very pleasant day and we got to see Eric Clapton who was in town.
Leisure Partner
10/10
Exceptional
02 Jun 2024
Cathy
Staff at hotel are wonderful. They do everything to please. We had a wonderful stay.
Leisure Family
10/10
Exceptional
26 May 2024
Barbara
Great experience great service such nice and helpful people
Leisure
10/10
Exceptional
26 May 2024
kenneth
Lovely hotel. Fabulous breakfast. Staff were very friendly and helpful . Great location in a lovely area .
Leisure Partner
10/10
Exceptional
13 May 2024
Huana
Wonderful location and staff!
10/10
Exceptional
12 May 2024
Gillian Taylor

Superb Hotel

Wonderful family run hotel which offers the perfect location for visiting all the sites of Lucca. Greeted by the owner with a lovely warm welcome and a beautiful room. Delicious cooked breakfast in an atmosphere of opulence whilst maintaining such a homely feeling. It was truly a fantastic place to stay.
Friends_and_family Family
10/10
Exceptional
07 May 2024
Kristin
Hotel staff went out of their way to coordinate taxi service with multiple stops.
10/10
Exceptional
23 Apr 2024
kristi

Lovely lucca

Beautiful stay. The service here was as lovely as anything I’ve had at any 5 star hotel. It is old, but if you appreciate that, this is a wonderful place. The breakfast was lovely as well.
Friends_and_family Family
10/10
Exceptional
16 Apr 2024
Nigella
Excellent position for exploring walled city
Lovely, helpful staff
Old world atmosphere
Business_and_leisure Family
10/10
Exceptional
04 Apr 2024
Terry
The staff at the Hotel Alexander were wonderful. We were there over Easter and the family run place was alight with
Holiday goodies! It generated such a warm, welcoming atmosphere. I would recommend a stay here, as it doesn't disappoint.
Leisure Friends
10/10
Exceptional
17 Mar 2024
Laurie
such a beautiful hotel in such a pretty city. I loved my stay. The staff was wonderful and the room comfortable. The bed was great.
10/10
Exceptional
23 Feb 2024
Andrea

We made a great choice!

What a lovely property in a charming corner of Lucca!. We got a corner room that is spacious and quite. The bed is so comfortable. The staff is kind a very helpful. I wish we were staying longer.
Partner
10/10
Exceptional
05 Dec 2023
Robert

Wonerful stay in Lucca

Old world charm. The room was spacious with a great balcony. People were very friendly and the breakfast was great.
Partner
10/10
Exceptional
14 Nov 2023
Edward
Italian charm, hospitality and graciousness. Located in a quiet corner of vibrant Lucca
Partner
10/10
Exceptional
15 Oct 2023
William
Wonderful staff, warm, knowledgable, helpful.
Leisure Partner
6/10
Pleasant
12 Oct 2023
Tarek
Very good location, very friendly staff, hotel needs refurbishment
Leisure
10/10
Exceptional
11 Oct 2023
John

Perfecto!

Absolutely wonderful! I can’t think of anything negative to say. Perfect!
Partner
10/10
Exceptional
18 Sep 2023
Maureen
Loved this hotel. Would highly recommend it. Had a lovely 55 th anniversary here
Partner
10/10
Exceptional
07 Sep 2023
Adam E

Great hotel inside the city walls

We stayed 3 nights. Excellent hotel inside the city walls. The reception and check in went very smoothly. We had a rental car and the parking garage worked out fine. The front desk and breakfast staff were most helpful. Live is a beautiful city, very walkable. We would definitely return and stay here again. Thank you for making our stay so pleasing!
Friends_and_family Friends
10/10
Exceptional
05 Sep 2023
Jennifer
This is a beautiful boutique style hotel with charm that resonates with old world luxury. The staff exude that same old world genuineness as they work to make sure every question is answered and all your needs are attended to. Our room was on the small side with no terrace but the bed was very comfortable. Breakfast each morning in the salon was a treat! Full service with beautiful table settings and attentive staff, delicious food and coffee! We would absolutely recommend a stay here!
10/10
Exceptional
17 Aug 2023
PAUL
I have been to this magnificent hotel before and the service is so friendly. One of the highlights was the magnificent breakfast; never rushed and always fresh as fresh can be. Paulo went out of his way to set up taxi and restaurant bookings and Mario, as always, was a lovely host...a gentleman with a lovely way with the customers.
Leisure Partner
10/10
Exceptional
28 Jul 2023
James
The staff was friendly and helpful
Leisure
10/10
Exceptional
27 Jul 2023
Greg
The staff are very warm and courteous and truly make you feel welcome. We were met at the front door of the hotel and our luggage was brought to our room. We were also allowed to check into our room early which was very much appreciated. The room is lovely and elegantly furnished too,
Leisure Family
10/10
Exceptional
27 Jul 2023
Maureen

Hotel Alexander Lucca

It was our 55th wedding anniversary and we couldn’t have been happier with the hotel. Lovely family, very attentive and helpful.
Air conditioning was superb _ quiet but very effective. Great city break great hotel Thankyou hotel.com
Partner
8/10
Excellent
21 Jul 2023
Maryna
Small boutique hotel in city Centre. Walkable distance.
Leisure Family
10/10
Exceptional
17 Jul 2023
Ann
Room was spacious and nice Kimg size bed. Bathroom was nice size too. It was very quaint abd staff were very helpful. Staff were helpful ahd the daytime front desk spoje English very well.
Leisure Partner
10/10
Exceptional
13 Jul 2023
Nichola

A hidden gem of a hotel

Beautiful hotel off the beaten track. The staff were wonderful, really friendly and nothing was too much trouble for them. The rooms are absolutely fabulous - you feel like you are staying in an old Italian villa. Would absolutely stay again!
Friends_and_family Family
10/10
Exceptional
06 Jul 2023
Vickie
This was a quaint hotel a little off the beaten path, but inside the Lucca city walls. The staff was extremely friendly and helpful. They served breakfast in the room downstairs which was plentiful and delicious. I would definitely recommend them for your stay in Lucca.
Leisure Friends
10/10
Exceptional
05 Jul 2023
nigel
Wonderful boutique hotel , great location,
easy walking distance to all of the inner city ..
Great attentive staff .. would definitely stay again. Nice breakfast too !
Leisure Self
10/10
Exceptional
30 Jun 2023
Jane
Gabriel and his staff were amazing. He assisted us with parking and went above and beyond. The other staff members were also kind, friendly and helpful. We will return to this wonderful hotel and the town of Lucca.
Leisure Family
10/10
Exceptional
13 Jun 2023
Teresa

Felt like family!

The hotel was lovely! The staff were fun, friendly, helpful and considerate. We stayed in Lucca for 7 nights and the staff and included breakfast each morning set the Palazzo Alexander apart!
Partner
10/10
Exceptional
10 Jun 2023
Lester
This property is a cute family, own bed and breakfast with well adorned rooms, friendly and helpful, family owners, and a lovely brunch in the morning. Anywhere in Lucca is good, but this is a Jim within the city walls.
Leisure Partner
10/10
Exceptional
02 Jun 2023
Phillip Harry
The hotel is simply delightful. The staff are amazing: they really go the extra mile to be helpful. It’s in a very quiet area and the hotel itself is very peaceful with no loud oikish types in sight. Classical music is played very quietly in reception and at breakfast. The latter, served by the excellent Roberto, is personally served and tailored to one’s exact preferences. Rooms are furnished in the traditional Italian palazzo style and are spotless. Mario, the owner, gladly books evening meals in recommended restaurants; his judgment is faultless. Reception staff (Paolo) are unfailingly pleasant & helpful.

Leisure Self
10/10
Exceptional
19 May 2023
Natasha

Beautiful hotel, great service

Palazzo Alexander is a wonderful small hotel. Beautifully decorated in an elegant, classic style. Our room had beautiful inlaid wood furniture. The bathroom was spacious with a very good shower. The breakfast buffet was wonderful and included made to order eggs with bacon. The staff was very friendly and helpful. The hotel is located near key sights. We would definitely stay here again and highly recommend this hotel.
Partner
10/10
Exceptional
01 May 2023
anna
The breakfast with fresh pastries, eggs and bacon was nice. Owner and staff super nice and helpful. Assisted with dinner reservations, getting cab to next location etc. just lovely
Leisure Family
10/10
Exceptional
28 Apr 2023
Karen
Beautiful place to stay inside the walls of Lucca. Paulo was a wonderful help with the car once we found the hotel. He definitely went above and beyond to assist. All the staff were pleasant and helpful.
Leisure Friends
10/10
Exceptional
08 Apr 2023
Dino
Wonderful stay at the Palazzo Alexander. The room was very comfortable, breakfast was amazing, and the staff was super helpful with dining options and helping with parking for the car. The location is great to explore Lucca. Would definitely stay again!
Leisure Partner
10/10
Exceptional
07 Apr 2023
Hagen V
The Hotel is very nice, but very hard to get to if you have a car.
The Staff was terrific and our stay was very pleasant
Leisure Family
10/10
Exceptional
02 Apr 2023
Gretchen
This hotel is a true gem. The entire staff was welcoming, friendly and helpful. A wonderful breakfast is served each day. Our room was very comfortable and well-appointed. All of Lucca is accessible by foot. This is a great hotel in a lovely city. We can’t wait to return.
Leisure Partner
10/10
Exceptional
22 Mar 2023
Shawn
This was a very nice stay, location, staff, with great breakfast. Pillows were a bit flat. Otherwise wonderful!
Leisure Partner
10/10
Exceptional
05 Mar 2023
harvey
Every aspect was perfecto!!
Leisure Partner
10/10
Exceptional
18 Nov 2022
Craig

Hotel Stay

Very good stay, the owner was very friendly and informative. If I'm ever in the area again I would definetly stay here. Would highly recommend
Business
10/10
Exceptional
28 Oct 2022
C

Great boutique hotel in Lucca

Quaint (16 room) hotel within the walled city of Lucca. The staff were very welcoming and helpful with restaurant and activity suggestions.
Partner
10/10
Exceptional
23 Oct 2022
Michael
Beautiful, centrally situated hotel with bundles of charm and character and exceptionally friendly and very helpful staff. The interior decor of the hotel could itself be a tourist attraction such is its ornate beauty and traditional features, so typical of the region. We had the junior suite \"Tosca\" which was lovely in its design, furnishings and lovely balcony overlooking the rooftops of Lucca. This hotel is highly recommended.
Leisure Partner
10/10
Exceptional
14 Oct 2022
Kim

Blissful stay.

The staff at this hotel were amazing. They could not have been friendlier or more accommodating. The hotel is located in the old part of town, so very walkable. The room was very authentic and comfortable.
Highly recommended.
Friends_and_family Family
10/10
Exceptional
08 Oct 2022
Dennis

Perfection in Lucca

Upon arrival Gabriel paid complete attention to getting our car parked and helping putting our luggage in our room. His dad was equally friendly the next day, and Roberto was jovial and engaging as well as very helpful. Our room was large, clean and very comfortable. Recommendations for restaurants, bicycle rentals, and general sightseeing were spot on. A joy!
Partner
10/10
Exceptional
29 Sep 2022
patti
We loved staying at this hotel. Mario and the rest of the staff were friendly and helpful in every way. The full breakfast was delicious and the cappuccinos were very good! It is quiet and very clean. Great location on a quiet side street. We will stay here again on our next trip back to Lucca!
Leisure Partner
10/10
Exceptional
19 Sep 2022
Elizabeth

Would go back

comfortable bed, small but clean bathroom, good breakfast and excellent service.
Partner

Location & surroundings

Palazzo Alexander
Via Santa Giustina 48, Lucca, Italy

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Palazzo Alexander

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