Name: LuccaCharm
Address: Via Roma, 14, Lucca, 55100, IT

10/10

Exceptional

07 May 2026

darrel

I realize that the Old look is in especially in Italy but the entrance could use a fresh coat of peint and they could use art in the bedroom after all its the art and accessories that make the room.

Partner

10/10

Exceptional

23 Apr 2026

Rujuta

The property is not a hotel, it's a B7B with no reception. This was a surprise to us and to another guests visiting. So clearer communication on this might be helpful. Luckily we were let in by another guest and that guest also called the owner who remotely guided us into our room. But if not for them, we would be royally stuck outside with two kids in toe. Proper check in communication beforehand would help if self checkin is expected.
After that it was all smooth. The owner was very responsive and helped us with any issues we encountered - like heater needing to be turned on.
The property location is amazing and we loved our room.
The private bathrooms in some cases were outside the room btw - thankfully ours was not. But I believe this also needs to be communicated clearly, cause we saw the other guests be surprised by this fact.

8/10

Excellent

09 Oct 2025

charles

Centre of the city

Excellent location in the middle of the city - everything within a short walk. Room was very clean and comfortable.
Would stay there again.

Partner

8/10

Excellent

03 Oct 2025

brian

.

10/10

Exceptional

10 Apr 2025

Tan Ying Ying

-

8/10

Excellent

08 Oct 2024

Courtney

The place is very conveniently located and we were able to walk everywhere in town! The rooms were fine just a little run down but overall comfortable and surprisingly quiet for the location!

10/10

Exceptional

29 Sep 2024

George

Old property with stairs, but great location.

Partner

10/10

Exceptional

15 Sep 2024

Verified traveler

Excellent location in the center of the old town. Minutes walk to all sights. Like most hotels in the old town, this one only has a few rooms, so one should expect more of a B&B experience instead of any fancy hotel facility. Breakfast is by voucher, to a nearby pastry shop (for one coffee and one pastry).

Business Self

6/10

Pleasant

18 Aug 2024

Wayne and Elizabeth

The air conditioning system was poor. The place itself was central, in a perfect spot for getting around by foot. We did not like the idea that we needed to go out and get our own breakfast each day. Plus a typical breakfast has fruit, juice and pastry or savoury of some kind.

Leisure Partner

8/10

Excellent

17 Apr 2024

George

Excellent location!!!!

Leisure Self

10/10

Exceptional

17 Dec 2023

donna

Lovely property in the centre of Lucca with oodles of charm and thoughtful touches. Recommended

Leisure Self

10/10

Exceptional

24 Sep 2019

Verified traveler

Due to a mishap in our scheduled Lucca Charm room prior to our arrival, we actually ended up staying in a nearby apartment owned by the same people - Al Cardinale - so this review describes the apartment and not our originally scheduled Lucca Charm room. Paolo met us and was very helpful in setting us up in the apartment. The location was great and we had everything we needed. Like many places, we needed to go up many steps to the apartment, but it was fine.

Friends_and_family Partner

10/10

Exceptional

02 Jun 2019

Verified traveler

What was Enrique was I was right in the center of Lucca a historic city! Amazing old building on the outside and inside thought modern bathroom and do doa ious if a room! Very authentic! Perfect fir me. Step outside and Cade’s everywhere as well as shops and just living in history!

Leisure Pet

10/10

Exceptional

19 May 2019

William&Nanette

Perfect location with in the walls of Lucca. Easy walking distance to all sites, shops and restaurants. A most Charming room with terrific character. Yes there are stairs to climb to the first floor rooms and common area but our host insisted on carrying all suitcases up and down on our arrival and departure. A wonderful stay

Leisure Partner

6/10

Pleasant

16 Apr 2019

Verified traveler

Wonderful location, right in the heart of Lucca. Spacious room, old fashioned obviously given it's location. I was pleased to have a kettle in my room. I found the fact that the bathroom was separate (although it was private to me) awkward, it meant a lot of unlocking/locking doors and the keys were a bit tricky. My room was dark, lights should be brighter and it would be nice if I could open the shutters. There is no towel change or daily clean here, but that was ok with me.

Leisure Self

6/10

Pleasant

16 May 2026

Maria

Bra läge i centrum. Bra tillgång till frukost. Dålig kommunikation med ägaren, fick information om att betala skatt kl 23:54 innan avfärd kommande morgon utan att ange summa. Toaletten hörde till bokningen, men var belägen i korridoren. Vet inte om det riktigt framgick i beskrivningen till vårt rum.

8/10

Excellent

29 Sep 2025

Lorenzo

Camera in posizione comoda e cura del cliente

Camera pulita, letto comodo. Molto positiva la posizione centralissima in città e la disponibilità del gestore nel rispondere alle richieste. Colazione disponibile presso struttura a breve distanza.

Self

10/10

Exceptional

06 Sep 2025

Antonio

Ottimo

6/10

Pleasant

20 Jul 2025

Pia

Mer hostel enn hotell. Veldig rent. Ikke handicapvenlig, pga flere tunge steintrappen (2. etasje), og vi er usikre på brannsikkerheten. Minus at vi møtte verten bare når vi kom, men han var svært hyggelig, og ellers traff vi bare på hun som vasker. Veldig lite hotell (hostel) med 5 rom. Virket som om stedet i utgangspunktet er en ombygd leilighet eller et kontorfellesskap. Frokost på kafé ved siden, svært enkelt, kaffe og en bakst.

Partner

4/10

Poor

22 Jan 2025

Sayaka

暖房がまったく効かず，朝晩が非常に寒かったです．スタッフの方に連絡して対応はしてもらったのですが，それでも寒すぎました．

Business_and_leisure Self