Name: Baia Madeira Hotel
Address: Estrada de São Roque, S/N, Machico, 9200 - 126, PT

Baia Madeira Hotel

Madeira · Portugal

Estrada de São Roque, S/NView location

100 reviews shown

8/10

Excellent

24 Jul 2026

Maya

Very good buffet, amazing views, very helpful staff. Recomended

10/10

Exceptional

18 Jul 2026

Evelyne

It was so nice thanks for the service the breakfast was excellent my room was perfectly clean thanks to the staff

10/10

Exceptional

14 Jul 2026

jason

Clean rooms
Nice property
Great location
Great staff especially IVO !!!!

Partner

8/10

Excellent

03 Jul 2026

Emil

Apart from a severe lack of power plugs (just two in the room), this hotel has everything you can expect from this price range. Clean, nice pool area, helpful staff.

Partner

4/10

Poor

01 Jun 2026

Jennifer S.

I would not recommend staying at this hotel. The property is very outdated and appears to be in need of significant updates and maintenance. One of the biggest issues during my stay was that the air conditioning in my room was not working properly, which made the room quite uncomfortable.

The staff were consistently rude and seemed annoyed by even the simplest requests. On multiple occasions, I called the front desk for assistance and either received no answer or was hung up on while trying to get help.

The hotel advertises room service, but in reality, guests are expected to go down to the pool bar, pick up the food themselves, and carry it back to their rooms. Having to take a tray up 10 floors defeats the purpose of room service altogether.

To make matters worse, the elevators were extremely slow, making it frustrating to get around the property.

Overall, the lack of customer service, poor communication, outdated facilities, and misleading room service experience made for a very disappointing stay. I would not stay here again and would not recommend this hotel to others.

Friends

10/10

Exceptional

28 May 2026

Lillian Adame

Nice hotel with amazing views from the room (10th floor corner room) -- lovely.
Breakfast daily great selection

10/10

Exceptional

21 May 2026

Mary Caroline

Great place for the price! The location was amazing, and the breakfast buffet was so good! Our room had a slight musty odor to it, but really nothing too bad and might have just been because of the proximity to the ocean. Would recommend overall!

6/10

Pleasant

12 May 2026

Michelle

This very dated hotel is central so that makes it quite good. The rooms are fine and there are things to do.
The food is average and flavourless. The staff seem always unhappy and overall I would say it is fine because of location but quite expensive given how dated and how I felt the service was.
They had said I would stay in my room for 2 nights given a tour group I was joining night 2 - yet they yelled at me at the front desk and make me move in a rushed format when I went to confirm.
I would not stay here again.

Self

8/10

Excellent

30 Apr 2026

Jeason carol

J’ai aimé la proximité de l’hôtel qui était situé à 500 mètre de mon evenement de course pour le Miut Madeira

Friends

8/10

Excellent

28 Apr 2026

Malcolm

Convenient because close to the airport. But rooms are tiny, and the hotel doesn't seem to care about people shouting and partying late into the night when folks are trying to sleep. Still, not a bad place and the staff are friendly.

10/10

Exceptional

21 Apr 2026

Jessica

We stayed one night but wish we had of booked more! Conveniently located beside the beach with sop many amazing restaurants and activities.

Friends

2/10

Poor

20 Apr 2026

Marcus

Extremely poor customer service at this hotel.

8/10

Excellent

20 Apr 2026

Jean-christpohe

Friends

8/10

Excellent

18 Apr 2026

Kari

Nice location on waterfront and near the airport. Great breakfast! My room smelled like dirty feet when I arrived but that was easily fixed by opening the door to the ocean. Loved hearing the waves crash outside.

Self

10/10

Exceptional

11 Apr 2026

Nicholas

Fantastic breakfast buffet, glorious views from the Junior Suite. Ventilation in the room was poor though - the Aircon was a little underpowered. The beds were huge, but provide little back support. Wonderful location, perfect for both relaxing holidays and hiking holidays. I will return one day.

Self

4/10

Poor

08 Apr 2026

Nikola

The staff are very nice and welcoming, unfortunately I found lots hair in the bathroom which I believe it shouldn’t happen. Also the hotel is a bit outdated, but the location is very good.

Self

10/10

Exceptional

04 Apr 2026

Patricia

Excellent location. Breakfast had a very good selection.

8/10

Excellent

14 Mar 2026

TOMASZ

One night, rather basic room for 4 star place. Bar staff really good, breakfast OK but hurried.

Friends_and_family Friends

10/10

Exceptional

09 Mar 2026

Janet

Large clean room, short on electrical outlets but given an extension cord with multiple outlets at front desk which served the purpose. Comfortable beds. View of mountain towards airport and ocean, could hear the planes take off but didn’t impact our sleep much. Great daily room cleaning with friendly staff. Nice large breakfast buffet with basic selections which should cover varying food preferences. Good location, beach, water sports, restaurants and bars, bus stop close by, trails, etc..
overall an older property but very well maintained.
I’d definitely stay there again.

Partner

4/10

Poor

02 Mar 2026

Audrée

Honnêtement cest la pire hôtel que nous sommes allés depuis des années. Aucun savon et séchoir dans la salle-de-bain. Aucune machine à café et tout semble délabrer. Ne vous fiez pas aux photos, cet hotel a clairement besoin d’un rafraîchissement. Par contre, nous avons adoré les alentours, c’est vraiment magnifique et tout se fait à pied.

Partner

10/10

Exceptional

22 Feb 2026

Sophia

The room was spotless, a little outdated but the view made up for it! The sounds for the ocean made our night incredible restful.

10/10

Exceptional

20 Feb 2026

Stacey

Very courteous staff

Partner

8/10

Excellent

19 Feb 2026

Aleksandra

Lovely staff. Tiny but clean room. Breakfast tasty and fresh but limited options.

Self

8/10

Excellent

17 Feb 2026

Catarina

We stayed at Dom Pedro Madeira during our visit to the island and overall enjoyed it.

The location isn’t the most central, so renting a car is definitely helpful. On the days we didn’t have one, we used tour services to get around. Since the hotel isn’t directly in the main hub, some pickups charge a small additional fee (around €25), which isn’t huge but worth noting.

The breakfast was good not ultra-luxury level, but solid and satisfying.

The room didn’t look exactly like the photos online, which was slightly disappointing. However, the staff were very kind and helpful, and the price reflected good value for what we received.

We could still see the island views from the property, and overall it was a pleasant stay. Madeira itself is absolutely worth visiting.

10/10

Exceptional

16 Feb 2026

Andrew

Beautiful view in a clean room and entertainment at the hotel along with a great breakfast.

Leisure Friends

2/10

Poor

15 Feb 2026

James

room was very much in need of updating... no electric receptacle near bed. In bad need of updating.

Leisure Family

10/10

Exceptional

10 Jan 2026

Linda

Immaculate, peaceful with welcoming and helpful staff. Our room had a great view and I liked the design of the hotel so it was a lovely place to be, and cleverly placed at the side of a bay and also easily and quickly accessible by car.
Big thank you to everyone for making our stay so lovely

Leisure Partner

8/10

Excellent

09 Jan 2026

Sylvie

Nice view from the room even without balcony. Pleasant reception. Rooms near stairwells are exposed to noise and music from entertainment. No porridge at breakfast. Excellent location at the end of the beach. Pool was not clean probably because low attendance? Convenient to airport.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Nicole

Loved it! Great place to stay. Close to everything and friendly staff.

Leisure Family

6/10

Pleasant

28 Nov 2025

Eduardo

Small bedroom and the good was not good

8/10

Excellent

26 Nov 2025

Karen

Yes

Self

10/10

Exceptional

17 Nov 2025

William

Great town and location. Close to airport

Leisure Friends

4/10

Poor

17 Nov 2025

Uditha

Breakfast and the location was excellent. Rooms however were outdated and our AC was broken. We complained a few times yet no solution was provided. Overall, it’s an average experience based on the location proximity to the beach and the shops but would not come again.

Leisure Partner

10/10

Exceptional

11 Nov 2025

Lauren

Super close to the airport, beautiful sunrise view before breakfast

8/10

Excellent

28 Oct 2025

serguei

Good

10/10

Exceptional

27 Oct 2025

Teresa

Very comfortable hotel close to the airport. Great breakfast. Plenty of restaurants nearby. Good location to base yourself to explore Madeira.

Leisure Friends

2/10

Poor

16 Oct 2025

Eduardo

Very small room
When i arrived the person in charge was not friendly at all it like he hated his job.
Breakfast simple

Leisure

6/10

Pleasant

15 Oct 2025

Arunas

Poor breakfast

Partner

10/10

Exceptional

27 Sep 2025

Solanye

Beautiful area

Leisure Partner

10/10

Exceptional

18 Sep 2025

Gary

Great location, staff was courteous and helpful.

Leisure Self

6/10

Pleasant

07 Sep 2025

Lori

The hotel was nice. Great breakfast and nice pool area. U fortunately room hot as too big for air conditioner to work and our oatio o ean virw wzs obstructed by a big tent for a party outside our room that pkayed very loud music till midnight.

6/10

Pleasant

11 Aug 2025

Lorrie

The room was stuffy and very small. Didn't realize it was so far from Funchal.

Leisure Self

10/10

Exceptional

08 Aug 2025

JOSE

Muito bem situado, muito perto do con bastante areas de jardins.esta muito bem.

8/10

Excellent

05 Aug 2025

Tina

The best part about the hotel was Francisco, the tour aranger and pool side entertainment. He was very friendly and helpful.

Leisure Family

6/10

Pleasant

27 Jul 2025

DAVID

Older hotel friendly employees for the most part … this is a 3 star hotel

AC blew hot air and don’t count on the WiFi working at least on the top floors but only in the lobby for the most part … views are wonderful and town beaches are nice with Funchal very close for other dining sightseeing options . Elevators are a bit rough two for over 200 rooms so plan to wait at breakfast check out and in the evening … hotel is like something out of a 1970s movie but the pool is nice proximity to the beach and the fantastic hiking on the Pennisula ….

Partner

10/10

Exceptional

20 Jul 2025

Verified traveler

Great hotel

We had a lovely stay at Dom Pedro Madeira. The room was very nice and clean. Staff was very helpful and made our stay even better. Breakfast buffet was excellent too. The hotel is close to the airport which is a bonus.

Self

6/10

Pleasant

28 Jun 2025

Maria

Very friendly staff. The hotel is outdated, but in a very good location.

Leisure Partner

10/10

Exceptional

26 Jun 2025

Emilia

By far the best staff most accommodating hotel I have ever had the pleasure of staying at.
Perfect location and simply stunning with great entertainment team.

Business_and_leisure Friends

10/10

Exceptional

14 Jun 2025

Craig

This is not the Ritz Carlton, but it doesn’t have to be. Super staff, beautiful location on the edge of delightful little bay. Views to die for, pool, better than average breakfast. The furnishings are older, but not worn, and the place is very clean. Great value for money.

Business Family_with_children

10/10

Exceptional

01 Jun 2025

elsa

I was very please with the place. Staff was very helpful when i need to change accommodations to a bigger room.
I have only good things to say about my stay.

I will definitely come back.
Elsa Madeia 😀

Business Partner

10/10

Exceptional

14 May 2025

Neil

The hotel itself is located in a beautiful and quieter part of the island, well away from the hustle and bustle of Funchal, which is very orientated towards tourists , busy and very hilly.

The hotel and the area has a more relaxed atmosphere and environment as you are located in a town which is more realistic of the real traditional Madeira.

The hotel rooms are spacious and comfortable, spotless with fantastic views of the sea. The staff are very friendly and welcoming. They are happy to go the extra mile to help with any additional needs you might have.

As a disabled daily wheelchair ♿️ user the help from the staff was greatly appreciated. There are no large hills to or from the hotel to the town centre, restaurants, shops, banks etc and the beach to have to negotiate unlike Funchal thankfully.

I would be more than happy to return for another stay at the hotel and area.

Leisure Self

6/10

Pleasant

26 Apr 2025

Verified traveler

Dom Pedro 4 night stay

The hotel is definitely old and could do with an update/makeover. It stated on theor specificatione that they do have air-conditioning, but since we stayed during the off-season, the system was still set to heating mode and couldn’t be changed until the season officially ended. We requested to switch rooms as we preferred to leave the doors open for a cool breeze, and although we were initially placed on a lower floor, the staff were very accommodating and quickly arranged a more suitable room for us.

If you are considering booking half-board for the hotel buffet, I would not recommend it. The food was quite bland, with limited options — typically three meat dishes (including fish), one vegetable dish, and either rice or pasta. However, the desserts and fruit selection were enjoyable. Breakfast was standard but not particularly impressive. Despite having half-board included, I often found myself going out for dinner as I was still hungry afterward.

The hotel’s location is fantastic, being very close to the beach, and waking up to the stunning views every morning was definitely a highlight. Overall, the staff were lovely and very helpful throughout our stay.

Partner

10/10

Exceptional

11 Apr 2025

Robert

The staff is fantastic. The property is well kept, but is an older 10 years but in good repair. I think the property is better than many of the reviews that expected a new property. We like the quiet cute town of Machico. We worked with the hotel staff to extend our stay 4 more days!! Many nice restaurants in walking distance, It about 20 euros to get Uber to Funchal for tourist shopping.

Leisure Family

6/10

Pleasant

18 Mar 2025

Donatas

Outdated

Very outdated, needs update. 5 min drive to airport. Smelly rooms, old bathrooms, paper doors to corridor.

Partner

6/10

Pleasant

09 Mar 2025

Marcelo

Could have more electrical outlets.

Leisure Family

8/10

Excellent

26 Feb 2025

Tola

Generally I think the property is good. The front dedk manager could be a bit more friendly.

Leisure Friends

6/10

Pleasant

29 Jan 2025

Catherine

We were disappointed with this hotel. Basic hotel. You get what you pay for. Only about 5 parking spaces by hotel otherwise on the street.
Breakfast was fine but disappointed with our room. Opening window large so dangerous for children.

Leisure Partner

10/10

Exceptional

26 Jan 2025

Mauricio Castilho

Perfect location, delicious and huge variety of foods in every day breakfast. Rooms are clean and comfortable, yes the water drain slow in shower and sink sometimes so be patient

Leisure Partner

8/10

Excellent

25 Jan 2025

Sarah F

Passable. Property could use some paint and better quality bedding.

Leisure Self

8/10

Excellent

20 Jan 2025

DAVE

We stayed last week and it was our first time in machico.
Hotel is very comfortable, clean with good facilities.
January is clearly a quiet month here and much of the hotel seemed under occupied.
I asked for a room with a nice view.
We were given a side sea one but noticed all the sea view rooms appeared unused?
As an Expedia customer,I thought they could have gone the extra mile and upgraded us!
Only other negative was the final bill didn't equate to the original price booked through Expedia?
Prior to arrival, Expedia added an extra amount per night for presumably local taxes and then the hotel added 20 euros of their own to this figure.
If as a tourist you are trying to budget,this pricing anomaly needs to be factored in.

Leisure Partner

10/10

Exceptional

14 Jan 2025

Elizabeth

The perfect place

Dream of a place with exceptional staff. Room with fabulous views and lovely dining area. My only problem was finding my way around the site, but that could just be senility! There for my 75th birthday

Self

8/10

Excellent

08 Jan 2025

Andrew

We would stay again.Good points: staff helpful and professional, breakfast was fab, within 10 mins drive from the airport, a great location to plan our itinerary, lots happening in the town
within easy walking distance, beach 1 minute walk away.
Negative points: insufficient parking - we were lucky,insufficient power points in rooms, no complimentary Tea & coffee, no irons to be hired , we hired pool towels but were not given refund when we returned them.

Leisure Partner

6/10

Pleasant

13 Dec 2024

Issam

Going to breakfast seems like going underground bunker. Sausage was dried.

Business_and_leisure Partner

2/10

Poor

25 Nov 2024

Jeffrey

Very uncomfortable bed. Extremely outdated hotel.

Leisure Partner

8/10

Excellent

17 Nov 2024

Dongho

I think the price is excellent.

Furniture such as sofas was not comfortable. Room, lobby, etc...
The ocean view was good and the surrounding natural environment was the best.

Friends_and_family Family

10/10

Exceptional

17 Nov 2024

Connie

Great hotel in Machico! We booked a few nights here to get away from Funchal but still be close to hiking and the airport. This hotel was perfect! A short walk to a small beach and a the few restaurants nearby were great! The breakfast was also good, highly recommend!

Leisure Partner

8/10

Excellent

21 Oct 2024

Norma

Great location and excellent service! Only downside were the guests who decide to smoke on the balcony at 5am.

Partner

10/10

Exceptional

19 Oct 2024

Leona

Everything is clean, neat with many types of areas for relaxing, Reading, swimming, games room etc., close to beach and restaurants. Breakfast was generous.

Partner

10/10

Exceptional

14 Oct 2024

Jeesun

Overall, very enjoyed the stay. Breakfast was great and there were lots of activities offered from the hotel for an additional fee.
Location was great as well and I’d love to come back!

Leisure Partner

6/10

Pleasant

11 Oct 2024

Richard

Handy hotel for the airport, nice dining room with extensive breakfast buffet. Hotel and rooms very dated. Free parking but very few spaces.

Self

10/10

Exceptional

22 Sep 2024

Rostislav

Nice hotel with great breakfast next to the beach

6/10

Pleasant

08 Sep 2024

Kevin

Hotel staff were really nice. Hotel itself was very dated. It was like travelling back in time to 1985.

Partner

8/10

Excellent

11 Jun 2024

Stephanie

They say they have parking but its often full. The food at the restaurant is very bad and most of the staff are rude. The views from the room is great though. It feels like a cheap hotel, you just pay for the view and the location (easy to walk to the beach, old town)

Leisure Self

6/10

Pleasant

25 May 2024

Great location. Next to airport. Nice breakfast. Staff. But room for one person is very small cramped.

Leisure Self

10/10

Exceptional

13 May 2024

Donatas

All good

10/10

Exceptional

31 Mar 2024

robert

Great break would do it again

Leisure Partner

10/10

Exceptional

21 Mar 2024

Joanna M

I like the location,no cars in front of my room view, ocean and silence
I wish the breakfast would be in smaller room with fresh caffe
Staff very nice and ready to help
I have great vacation

Leisure

10/10

Exceptional

19 Mar 2024

Brenton

Nice views

8/10

Excellent

02 Feb 2024

Shane

would stay again

close to airport only 10 euro taxi fare.......bus stop nearby with express bus to funchal 3.35 euros......nearby restaurants and beach, lovely view of bay from hotel room....great breakfast selection, wifi in rooms

Self

10/10

Exceptional

29 Jan 2024

Dominic

Heating in room was a bonus
Excellent breakfast
Happy hour good
Parking easy

Partner

10/10

Exceptional

26 Dec 2023

Very good hotel

In a perfect position the Dom Pedro lived up to our expectations. Breakfast was the best hotel breakfast I have ever had. The bus stop is nearby for reaching other parts of the island as well as the airport. Our room had fantastic views of the bay. The only downside was no kettle in our room but we knew about this and brought our own travel kettle. There was also no hairdryer which is unusual for a 4 star hotel but this did not spoil our enjoyment. Evening entertained was a nice touch.

Partner

10/10

Exceptional

10 Dec 2023

Alicja

I was staying in Dom Pedro hotel in Machico for 8 nights. My room had a beautiful view, and it was cleaned everyday.
Staff very friendly. I will back.

Leisure Self

8/10

Excellent

05 Dec 2023

Piers

Continental breakfast was excellent, thank you

Leisure Self

6/10

Pleasant

30 Nov 2023

Jose

Buena ubicacion,pero el A/C no enfriaba bien.

Leisure Family

10/10

Exceptional

22 Nov 2023

Kirill

Excellent place as for my occasion they provide me Champagne for my Birthday and they being so kind for all my staying.

Coming back as there's so much to do in Madeira.

Leisure Partner

6/10

Pleasant

18 Nov 2023

Verified traveler

Unfriendly reception

Stayed one night to catch an early morning flight as it was close to airport. The breakfast was included in the hotel stay, we asked if they could provide sandwiches for us the night before as we will miss the breakfast. All we got was a straight \"NO\". He never thought of trying to ask the kitchen staffs, didn't look friendly at all. unfortunately, not my kind of service.

Friends_and_family Friends

8/10

Excellent

10 Nov 2023

minesh

Nice properly. Clean. Great service and staff. Rooms are dated and the ac units are loud. But overall a lovely place.

Leisure Partner

6/10

Pleasant

05 Nov 2023

Verified traveler

Cheap and tired

A tired hotel, but the mattress was very comfortable and the shower worked well, considering the price not bad. Breakfast was fair but the coffee was horrible.

Partner

6/10

Pleasant

22 Oct 2023

Andrew

The overlook with Jack Nicholson!

Old building with cracks in plaster on beams of rooms, with noise in corridors from other residents. Chaotic breakfast buffet scramble in the morning, noisy and without room for capicity of guests, causing people to wait until there is room to sit down and eat. Great location though, multiple entrances and very friendly welcome with free maderia wine

2/10

Poor

13 Oct 2023

Brad

As soon as you walk in you notice the hotel has a terrible smell. I reserved a room with a double bed but was told at check in that isn’t guaranteed and received a room with two twin beds. The pillow cases had stains on them.

Leisure Self

10/10

Exceptional

03 Oct 2023

Nel

The staff was very helpful and friendly. The hotel is perfectly located, 10mns away from the bus stop that goes directly to Funchal city centre and 5mns walk to the beach. There are also few lovely restaurants at a walking distance. The rooms have a beautiful view.

Leisure Self

6/10

Pleasant

03 Sep 2023

Stephen

Very convenient for overnight stay prior to a pre-dawn flight from FNC. Close to beach and centre of Machico. But: band playing loudly in square outside hotel until 12:40am and noisy Aircon made it hard to get up at 3:30am to catch flight. And it's right under the take off flight path... Very dated decor but room we'll equipped and functional

Leisure Partner

10/10

Exceptional

10 Aug 2023

Pawel

Dom Pedro

Fajny hotel z pięknymi widokami, 5 min autem od lotniska, dobre ale monotonne śniadania, blisko piaszczysta plaża i restauracje.
Minusy : w recepcji same mruki , brak balkonów na wyższych piętrach, jajecznica z proszku, reszta ok. Polecam

Partner

6/10

Pleasant

09 Aug 2023

Olwen

The air conditioning in my room did not work and the sheets on the bed were uncomfortable so it was very difficult to sleep at night. Otherwise the hotel is nice for the price. Clean. Nice staff. Nice pool and good breakfast.

Leisure Self

10/10

Exceptional

25 Jul 2023

Goncalo M F

It was fantastic! The staff was super friendly and the food was good. Having a sea view bedroom was also nice!

Leisure Partner

10/10

Exceptional

23 Jul 2023

Julie

Stayed twice before. Comfortable room, and great breakfast to set you up for great walks

Business Family

4/10

Poor

14 May 2023

Verified traveler

Facility is very nice and hotel room was good except for the smell in the bathroom of sewage. Complained to front desk but they did not care.

Friends_and_family Friends

8/10

Excellent

12 May 2023

Egle

Would stay again for a few nights

Booked for one night before an early morning flight and wasn’t disappointed. Only 5min drive from an airport, they arranged a taxi for us at 4am. Good breakfast buffet, amazing views to the ocean and cliffs. Room was ok - clean but a bit dated and beds could be more comfortable, but we didn’t mind it

Friends_and_family Family

10/10

Exceptional

07 May 2023

Nita

We like the property and view

Leisure Family

6/10

Pleasant

01 Apr 2023

Kathleen

Very clean, lovely town, and close to the airport.
The male staffer at the front desk obviously did not like his job and when asked where the sports bars were told me to watch it in my room.

Leisure Family