Name: Hyatt Ziva Madeira
Address: Sitio da Piedade - Ponta de Sao Lourenco, S/N, Canical, 9200-044, PT

Hyatt Ziva Madeira

Madeira · Portugal

Sitio da Piedade - Ponta de Sao Lourenco, S/NView location

100 reviews shown

4/10

Poor

28 Jul 2026

Grzegorz

miserable experience, mainly due to food. regarding a la carte restaurants, the waiting time was shockingly long and the portions were too scarce to feed an adult man. the main restaurant offered poor choice, especially at breakfasts: lack of different options, and those which were there stayed the same whole week.

8/10

Excellent

22 Jul 2026

Daren

It’s a lovely resort with excellent facilities, but there were aspects of our stay that didn’t live up to expectations.

We were staying in a Preferred Club townhouse. A really nice property, but barely any wi-fi which caused some problems. Ok, we’re on holiday but you should expect decent wi-fi.

There were also some service issues. The staff were all working hard and they were always friendly, but they were understaffed in parts of the resort which meant slow service. Contrast that with the à la carte restaurants where we were rushed through in no time. You barely had any time to finish a course before the next one arrived! My wife had someone clicking their fingers at them to encourage her to speed up! That’s unacceptable.

It’s a shame as the resort has all the ingredients to be a truly 5 star resort. The location is great, the facilities impressive and the food and drink overall was very good.

Hopefully Hyatt will invest and deal with some of these issues. It’s the details that matter.

Friends_and_family Family

6/10

Pleasant

21 Jul 2026

Mohammed

Newly renovated hotel trying to improve but still some way from being a 5 star experience. Clear staffing challenges with cleaning and catering staff in particular very new and under trained resulting in a poor standard of service. We had ants in our room which was resolved but also had to leave instructions on how to clean room - basic things like cleaning sink, replacing cups, sugar, milk, cleaning toilet were not done to standard. The rooms themselves are comfortable and entertainment/ facilities including pool and gym are well maintained. However not enough sun-beds for pool and private beach mean often you are stranded in the sun as there is no ‘do not leave your towel to reserve the sun-bed’ policy enforced. You have to pay €10 a day for parking which is ridiculous meaning many guests park free on the road and have to walk up and down a hill to get to accommodation. There is also €20 service charge for room service and no option to pick up from restaurants. Restaurant food is average but expensive for quality of cuisine. Have to also pay for use of spa and indoor pool. Grocery store and some limited shopping available by marina. Resort is 30 mins from Funchal so don’t stay here unless you are renting a car. Okay value for money given prices of hotels in Funchal for comparison. Has potential to be a lot better than it is, next time I’d pay more for a better resort in Funchal where you aren’t charged for every small thing and also have more food and entertainment near by.

Partner

4/10

Poor

15 Jul 2026

Ashley

Room didn’t feel clean, hair on the ground, dirty around the bed. No towels in the room. Light bulbs not working. I felt like staff were overworked and couldn’t keep up.

Self

10/10

Exceptional

27 Jun 2026

ian

great hotel and all the staff were amazing
Bit hilly but buggies very useful
room and swim up pool lovely
preference club lounge great and lots of choices of drinks and snacks
tried to majority of specialist restaurants and enjoyed them all
main bar a problem with long wait times to get served but enjoyed trying all the options which were well made by experienced staff
on checkout appears someone used the shuttle bus into capital and charged to our room, were not forced to pay but a not a nice experience to prove we never used the bus as we had a car

Partner

6/10

Pleasant

15 Jun 2026

teh property is big, rooms need some attention. staff was kind but slow check in and check out. also have to pay $10 for parking.

Partner

10/10

Exceptional

07 Jun 2026

Catherine

We were well received with staff helping with our bags immediately. Note, if you do want your luggage right away, don't use their luggage service as it is not immediate. Room was large and comfortable. We had an oceanview room with balcony. For the smokers, balcony has ashtrays! Bathroom was large with separate toilet door. Small note, that one of the 2 sinks was a bit backed up. That is truly the only small thing.

Staff were polite throughout the resort. Not understanding the concept, it is a resort where you can purchase different packages for food and beverage. As you research take note that Funschal is approx 40 mins away so if you aren't making the commute, look into a more robust dining package.

Our favourite spot was the natural saltwater pool. It's like an infinity pool up against the ocean. It fills/filters when the tide is high. Crabs run along the pool edge. On the other side of the pool you can swim in the ocean. At low tide the water is neck deep (approx) and can be accessed via the beach. The food is amazing at the natural pool location. The seafood rice was our favourite. Clayton, the host was very nice.

Outside the fact it's a bit far, it's a lovely resort with enough entertainment as well as solitude for days.

Family

10/10

Exceptional

25 May 2026

David

We were celebrating my parents 49th wedding anniversary and they ensured we celebrated well. It was difficult booking the à la carte restaurants but once that was arranged we had a wonderful time. Our villa was beautiful and well appointed. The staff really can’t do enough for you; thank you for a wonderful stay. Hughes family

Friends_and_family Family

10/10

Exceptional

21 May 2026

Edvaldo

My wife and I stayed at Dreams Madeira for 5 nights and had an absolutely amazing experience from start to finish. We stayed in a Junior Suite, which was incredibly spacious, modern and very comfortable. The room had plenty of space to relax and unwind, and it really made our stay feel even more luxurious and enjoyable.

One of the highlights for us was the incredible infinity pool overlooking the sea. The views were absolutely stunning and created such a peaceful atmosphere. Sitting by the pool and looking out over the ocean felt like something from a postcard and quickly became one of our favourite places in the resort.

We also enjoyed the spa, which was a perfect place to switch off and relax. The whole experience felt calming and added another level of luxury to our trip. Everything was clean, well maintained and designed to help you completely unwind.

The cocktails were fantastic as well — plenty of choice and made perfectly every time. Whether relaxing by the pool or enjoying the evening atmosphere, having great drinks with beautiful surroundings made the experience even better.

The staff throughout the resort were incredibly friendly, welcoming and always happy to help. The food was excellent, with a good variety of options, and the whole hotel had such a relaxing atmosphere.

This trip gave us amazing memories and quality time together. We would highly recommend Dreams Madeira to couples and families looking for a beautiful and relaxing getaway.

Partner

10/10

Exceptional

20 May 2026

Franklin

We arrived at night so we could not see the beauty of this resort. After a very long and difficult trip to arrive at the resort, our first impression was how wonderful and helpful the staff was. We were upgraded to the most beautiful villa. We were celebrating an anniversary and the hotel arranged for a private room at the most popular restaurant. They made our anniversary dinner very special. The attention was unmatched and truly appreciated. The resort is truly amazing for those who enjoy excellent food, quiet moments, hiking, ocean activities. The city of Funchal is a 30min ride but worth it. Lots to do and see. We will definitely return but plan on spending a longer period of time to get to enjoy everything the resort and Madeira have to offer.

Family

10/10

Exceptional

16 May 2026

Rachel

All inclusive. What else can be said?! Great location. Outside of the city but that’s exactly what we wanted. A couple great hikes in the surrounding areas. Just a very pleasant and perfect situation!

Partner

10/10

Exceptional

14 May 2026

Helen Tina

Entertainment was a lovely close to an evening

Family

10/10

Exceptional

10 May 2026

Aaron

Beautiful resort. Great food. Lots of options on things to do. Cleaning Staff forgot to stock our fridge with drinks and water at times. Had trouble the last few days getting reservations at restaurants due to there only being 2 open each night. Would recommend having someone available to cart people to their suites day and night as quite a hike uphill to a lot of suites. The restaurant Voce was wonderful for lunch. Stunning views and easy access to a wide variety of activities. The bar had live music and silent discos, which was all fun. We’d come back again for sure.

Partner

10/10

Exceptional

14 Apr 2026

Anas

Very good

10/10

Exceptional

16 Mar 2026

Simon

Great hotel.
The food in the speciality restaurants was excellent

Family

10/10

Exceptional

13 Mar 2026

Olivier

Slight issues on check in but stag

10/10

Exceptional

27 Feb 2026

Igor

Dreams resort is absolutely perfect from the doorway guy till cleanliness of everything.
The views are amazing.

Friends

8/10

Excellent

16 Feb 2026

Ilidio Marques da Silva

A reserva feita no restaurante Carvão, não correu bem. Depois de se ter dado ordem do que pretendíamos, esperamos cerca de 45 minutos para ser servidos, e para além disso um dos pratos estava mal confecionado.
Também no restaurante SABORES, o jantar do dia dos namorados, que estava marcado para as 20h30, só nos deram ordem para entrar muito perto das 21H.
A saída do parque de estacionamento, também foi atribulada (descoordenação entre informação dada na receção), levou a que ficasse bloqueado na régua de saída, quando o parque já tinha sido pago.
Sugestão:
Muito dos funcionários não sabem falar Português, seria bom dar formação nesse sentido.

Leisure Family

10/10

Exceptional

15 Feb 2026

Justin

Right from our arrival the staff took care of us. Buffet closed at 10pm and we arrived at 945. They took us to the buffet and told us not to worry, our bags would be in our room.

As the week went on we enjoyed the amenities of the hotel. Lots of great activities to do at the resort including local drink making, art, yoga, tai chi, meditation, exercise classes, tile decorating.

Food was outstanding. Never been to a resort where the food was so good. Al a carte options were awesome. Buffet was incredible for breakfast lunch and supper

Weather was so good. 19-22 degrees daily. The pools were cool but refreshing in the sun.

Tours around the island were easy to book. And fun to do. We did jeep tours of the northwest and northeast part of the island 2 separate days. Pickup and drop off were at the hotel. Super simple. Super fun

I would recommend dreams hotel and the island of Madeira to everyone who enjoys top notch food, kind people, and wonderful scenery. A hikers paradise as well. We will be coming back. Dreams hotel was so great.

Leisure Partner

10/10

Exceptional

05 Feb 2026

Ian

We had a wonderful stay at Dreams - which exceeded our expectations.

The staff were very friendly, warm and helpful. We remember these people and the good service they gave with a smile

Bar - Antonio
Entertainment - Sofia, Bruna, David, Carmen, Grace, Pedro
Reception- Emmanuel, Mariana, Basilio
Coffee - Bela, Linda
Spa - reception
Restaurants- Natalia

But all staff were very warm and welcoming.
It felt to us that the staff were well respected and looked after by the Resort.

Leisure Partner

2/10

Poor

23 Jan 2026

markus

I was very disappointed with Expedia and how they handled my trip and I was not able to get to my destination and will not refund anything of my costs, although on their website states that only the first day will be charged.
My vacation was ruined, my money is gone and my time. Thanks for nothing!! Never again will I make this mistake, I don’t feel like a customer, I feel like a victim! Used and abused by the system.

Leisure

10/10

Exceptional

20 Jan 2026

George

Clean rooms, amenities, the views as well

10/10

Exceptional

11 Jan 2026

Stacey

Fantastic place right next to a great hike right near property if you want to leave it . You might not want to leave.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Christina

Beautiful hotel, food wonderful, spa was fantastic with great views

Leisure Partner

8/10

Excellent

31 Dec 2025

Jaime

Wonderful stay over Christmas.
It is a gorgeous resort.

8/10

Excellent

28 Dec 2025

fiona

The location was beautiful. The rooms a cleanliness of the hotel was good. Staff were friendly but not very organised or knowledgeable which was a little frustrating at times.

Leisure Family

4/10

Poor

16 Dec 2025

Natasha

Staff and amenities. I have already spoken with Expedia around our concerns and issues.

Leisure Family

10/10

Exceptional

16 Dec 2025

Edgardo

Clean room, respectful and always ready to help staff.

Leisure Family

10/10

Exceptional

16 Nov 2025

Joyce

It was all above our expectations. We were made made so welcome

Leisure Partner

8/10

Excellent

16 Nov 2025

Kerrie-ann

We had a short break at Dreams Madeira Resort. First impressions were that the resort was lovely, Renata on reception was very welcoming. She helped us book ahead for 2 restaurants - highly recommend Oishi Teppanyaki and Carvao the food was excellent! We found the world food buffet restaurant varied. The resort had a good selection of bars, restaurants, a cafe & an ice cream shop by the marina!
We stayed in a double room which was nicely decorated and a good size. Had a bath and shower! Some thought needs to go into layout/storage - not much drawer space and no mirrors with electrical points for drying hair etc. There was some times when there was a sewage smell but not sure why as it did then clear.
The location is a bit remote, however with everything on site you would have everything you need for a relaxing break. The PR8 hike is in walking distance and the hotel offer a shuttle to Funchal for the day - €10each way pp. They have a guest experience team to help arrange other activities and whale/dolphin boat tours at the marina. Carolina & Pedro of the entertainment team were great - recommend the Poncha & Intro to Portuguese.
My husband was injured while on site which was not ideal, more care for site facilities is needed as this could have been avoided. Following this the staff did everything they could to assist us in getting medical treatment and card - we are especially grateful to the staff, lifegaurd Orlando, Artur of the guest team and Joao the resort driver!

Leisure Partner

10/10

Exceptional

14 Nov 2025

James

Very clean, great location, wonderful staff and food

Leisure

10/10

Exceptional

13 Nov 2025

Connie

Room was comfortable and spacious. We were verr

10/10

Exceptional

08 Nov 2025

mary

Staff, food and ambiance were excellent.

10/10

Exceptional

06 Nov 2025

Lesley

Really neat hotel-looks like an old village. Did preferred club and enjoyed that extra perk.

Leisure Partner

6/10

Pleasant

02 Nov 2025

Maria

Para las 5 estrellas no es tan bueno le hace falta más de todo

Leisure Family

10/10

Exceptional

01 Nov 2025

John

Beautiful views, comfortable room.

Self

6/10

Pleasant

30 Oct 2025

McKenley

The property is beautiful and rooms were very nice. Pools were clean but freezing cold, as none are heated except in the spa and there’s no hot tubs either. Coffee shop was excellent, the young lady that works there was amazing. Gelato place was good. The sports bar left a lot to be “desired.” Workers were rude and after ordering drinks 2 times we never received them. Took an hour to get our food when we ordered before others who received theirs in a fraction of the time. The teppanyaki was amazing and our chef was a delight. Carvao was okay, ordered our steak medium and it came out well done. Buffet was subpar and dinner was often cold. Overall, this resort needs some work but it was fine for a few days.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Morgan

Such a beautiful resort

Leisure

10/10

Exceptional

26 Oct 2025

Raul

Everything was great

Leisure Partner

10/10

Exceptional

18 Oct 2025

Bronagh

Really lovely stay at this hotel

The set up and architecture of the village is great. Staff in sports bar, cocktail bar, Oishii, entertainment and spa were great. The coffee in the coffee bar was fab and the staff there were lovely.
There was always a sunbed which was good. Food in Oishii and Beach bar was particularly good. Having to book your restaurant at 8am the day of eating is a pain. Thankfully I'm a morning person so not such a big issue but it meant you had to sit with your finger ready at 8am or there'd be nothing available. I only found this out from other reviews not from reception.
Food in world Cafe always only like warm, even if you were the first there!
Reception service was very hit and miss. We weren't told on arrival that our bracelet opened our door, only found out when we went to get a second key card. Waited about 15 mins at reception while someone went through the whole app with someone checking in, finally a lady (skipped me and attended a woman behind me first) came over and asked if she could help. She was the one told us we didn't need a card to open the door. I asked for a robe and she said no problem and put it into her phone, I never got a robe.

The day of checking out I asked for a packed breakfast as our flight was at 6:30. I was told this was no problem so we were put down for 2 packs, again I watched her put it into the computer. The next morning when we went to get it there was no record of it and no packs. I was really annoyed as I'd left nuts and small snacks behind.

Partner

10/10

Exceptional

11 Oct 2025

Munazza

⭐️⭐️⭐️⭐️⭐️ Lovely stay at Dreams Madeira

We had a really lovely stay at Dreams Madeira. The resort was spotless, staff were friendly, and the atmosphere was calm and relaxing. I’d definitely recommend booking a Preferred Club room — it really elevated the experience. The time of year we visited was perfect, not too busy, and the evening shows were great.

The only areas for improvement were the restaurant booking system, which wasn’t very straightforward (we could only book via reception as Preferred guests), and the sun-lounger cushions — they weren’t always available and, when they were, some were a bit mucky. Easy enough to fix with a towel, but slightly off-putting.

Overall, a wonderful experience — we’d happily return!

6/10

Pleasant

10 Oct 2025

Jessica

The place was nice, the beach within the hotel is great, staff are all very friendly and helpful, and the activities held by the resort are lovely. However:
The floor of our room was filthy and was never mopped by the staff when they cleaned during the time we were there.
Two of us got food poisoning that lasted 24 hours (we only ate at the hotel). This caused one of us to be unable to attend the whale/dolphin watching and due to it being too short notice, we were refused a refund on the cost of the trip.
There are no security cameras near the lifts and toilets, which is pretty worrying as a woman. We found this out because one of us accidentally left their handbag in the toilet near the restaurants for 30 minutes and upon returning, the contents of it had been stolen.
The bar service is painfully slow, especially the bar near reception, easily waiting an hour to order and receive a drink.They also dont play music and it's just awkwardly quiet in there, but it's the only one open late. There is minimal evening entertainment and everything stops around 11pm. It's very dull.
The Mediterranean restaurant was pretty bland, and the tappenyaki restaurant was nice but a pretty minimal effort from the chefs.
The Aircon broke in our room on our penultimate night. We noticed in the morning that it no longer stayed on and just shutdown suddenly despite working fine before. As we were leaving early the next day we didn't bother raising this.

Leisure

10/10

Exceptional

07 Oct 2025

Stacey Adam

This place was amazing. I will be back and that's a fact. The negatives that people talk of should be taken like a pinch of salt. Yes there is a few little improvements here and there but on the whole the food was amazing the place was lovely and it's just a lovely place

10/10

Exceptional

04 Oct 2025

Emily

This was the most spectacular resort we have stayed at. The staff was friendly, the room was spotless, the beach was stunning! We were so happy to see a variety of spots to each. We look forward to coming back again! What a wonderful vacation we had.

Leisure Partner

10/10

Exceptional

25 Sep 2025

David

Amazing views
Close to Funchal and airport

10/10

Exceptional

11 Sep 2025

James

A newish property with small teething problems but the staff were trying there utmost to make it a enjoyable holiday.

Leisure Friends

4/10

Poor

10 Sep 2025

Billy

Poor service and limited seating at dining

Leisure Family

2/10

Poor

09 Sep 2025

Ivan

Please refer to google for our full review with pictures and additional details!

Avoid at All Costs – Not a 5-Star Resort (Closer to 3 at Best)

My wife and I stayed here 6 nights for our honeymoon (booked via Expedia) and it does not meet Dreams standards. We’ve stayed at Tulum, Riviera Maya, Cabo — this resort doesn’t compare.

Arrival: No welcome drink/towel, no luggage help, no escort, phones never worked (safety issue).

Room Service: €20 per order, limited menu, late-night “option” was a cold ham & cheese bagel. Phones broken, so all requests had to be made in person.

Towels/Housekeeping: Inconsistent service, fresh towels only with tips, many ripped or stained. Pool towels only from 1 far location and had to be signed out.

Water/Drinks: Bottled water scarce, gym cooler broken, alcohol bottom shelf, wine upgrade €35.
Cleanliness: Stained curtains/sheets, dirty glasses/dishes, ant infestation in room and buffet, insect in bathtub, mouse at restaurant.

Food: Often cold/bland, poor variety. “Unlimited à la carte” misleading — reservations almost impossible.

Service: Minimal to non-existent. Long waits for menus/water, staff disengaged, language barrier huge.

Facilities: Pools freezing, spa unusable 2/3 days with chemical issues. Lobby bar too small, toiletries poor quality.

Departure: No help at 3 AM checkout, staff didn’t ask about our stay.

Not a 5-star property — major issues with service, food, cleanliness, and management. Strongly recommend avoiding.

Leisure Partner

8/10

Excellent

28 Aug 2025

Allison

We had a lovely honeymoon staying here. The food was great and the views were excellent. However, there were some issues with the resort. We had an issue with ants in our room, and even after they sprayed the room, we still had some which wasn't the greatest. Additionally, the dinner options were great, but they booked up extremely fast. I would make sure people know when checking in that you have to book your dinner reservation before 8:02am otherwise, it will be completely booked. At check in, they told us the dinner bookings are open between 8am and 4pm, but that's not quite true.

Leisure Partner

6/10

Pleasant

22 Aug 2025

Brooklynne

Leisure Family

6/10

Pleasant

10 Aug 2025

Tracey

Beautiful location and very nice rooms. A la carte restaurants were impossible to reserve so had to eat at the buffet almost every meal. Staff did not seem happy to be there and were mostly international so didn’t feel much like Portugal. It was pretty isolated so we didn’t see much of the island.

Leisure Family

6/10

Pleasant

04 Aug 2025

Shay

We were disappointed with our stay at this resort. While the staff were friendly and kind, there simply weren’t enough of them to deliver the level of service expected from a five-star property. The buffet food was consistently lukewarm and lacked quality. Accessing the à la carte restaurants was nearly impossible, as reservations were always booked.

We did experience an issue with our room, which was eventually resolved, and the Wi-Fi was spotty throughout our stay. We had upgraded to the Preferred Club, but in our opinion, it wasn’t worth the additional cost. Aside from a separate lounge with self-serve drinks and snacks and a private check-in area, we didn’t notice any real added benefits—especially since the regular check-in wasn’t busy when we arrived.

On a positive note, the resort itself is beautiful. The rooms were stunning, and the surrounding grounds were truly picturesque. That said, for the price point, we expected a much higher standard of service and overall experience. There’s definitely room for improvement.

4/10

Poor

02 Aug 2025

Samir

The property is in a nice location, however the service is really poor. Staff don’t seem to be trained as all in hospitality. Also, the buffet is terrible for lunch and dinner. The service in the other restaurants is really slow. The review here echos the experience of many others and surprised that Hyatt are not addressing it. I also messaged their concierge service about this and the response I got was since you booked through Expedia, please contact them. So looks like they are just ignoring the fact that their brand is being affected.

Leisure Family_with_children

10/10

Exceptional

12 Jul 2025

Carol

Beautiful! A lovely stay.

Leisure Family

10/10

Exceptional

11 Jul 2025

Christian

This property is gorgeous! Wonderful staff, some of the best food I have ever had, and overall an incredible experience. Andres at Moments Bar was great. We enjoyed the activities and overall atmosphere.

Leisure

8/10

Excellent

11 Jul 2025

Lina

Booking a la carte restaurants is a nightmare

10/10

Exceptional

10 Jul 2025

Sara

We loved everything about this place! Gorgeous room with an amazing view. Buffet was excellent with lots of options. Service was extremely attentive in all aspects.
My only complaint is with regard to booking the a la carte restaurants. The only way to get a reservation was to stay up until midnight and book right then. But the buffet was quite good so we didn’t mind this too much.

Leisure Family

10/10

Exceptional

06 Jul 2025

Robin

The hotel is still in soft opening however, the location, amenities and family friendly atmosphere is great. Still some kinks to work out (speediness of dish cleanup, speed of service in speciality restaurants) but I wouldn’t fault the staff, Some are still learning. You can get a Bolt to many attractions and the “experience team” is there to always lend a hand. We will be coming back

Leisure Family

10/10

Exceptional

05 Jul 2025

Dara

Incredible resort. From the moment we arrived, the property was breathtaking and very well maintained. It has multiple pools and dining options. The food was very good with lots of options. Reservations for the restaurants opened at midnight and you had to book quickly or you won’t get a spot. The resort offered many activities throughout the day and night. The gym was well equipped. Staff is very friendly and accommodating. When the star gazing was cancelled, they put out the telescope just for us. Thank you Paulo and David! Ask for anything and you shall receive. This resort takes luxury to another level.

It’s far from Funchal and not much around the property other than some beautiful hiking trails. However, the resort offered rental cars right on spot. The front desk arranged everything for us. We rented a car for two days and so glad we did.

Highly recommend staying at this resort. Rooms are very clean and spacious with gorgeous views. Property is on a large hill with lots of steps so could be different for those with mobility issues. Would stay here again and again.

Leisure Partner

6/10

Pleasant

28 Jun 2025

MARILYN

This 5 star resort is beautiful! Well kept. Rooms are amazing and very clean. Most of the staff were friendly and helpful.

Their World Café
International buffet restaurant had a great selection of food and lots of fresh local fruits! Service is amazing with cooked to order omelette station and cooked to order meats and fish to grill in front of you.
The Cocoa Cafe is where you can order drinks and coffee drinks until 10pm. They also served sandwiches and tasty baked foods. The service here was superb!

However, their a la carte restaurants need a lot of improvement. First of all, all their a la carte restaurants (except for the Você
Beach bar and their sports bar restaurant) need reservation. Reservations are difficult to book through their online system. A la carte restaurants were disappointing and food & service was subpar.

Seating areas by the bars and the pools were limited.

It was a beautiful resort but didn't offer 5 star service overall. I would not go back or recommend this place. Not worth the money.

Leisure Partner

8/10

Excellent

21 Jun 2025

Ever

Good n quiet property

Leisure Family_with_children

10/10

Exceptional

10 Jun 2025

Tyler

Awesome place

10/10

Exceptional

09 Jun 2025

Boat

The villa was very spacious, clean and had everything we needed and more. The resort had plenty of food options that were all great. Service was good.
Our personal small villa pool had warm water but every other pool on the resort was cold and there were no hot tubs. The kids splash pad was a nice surprise as it was not advertised on their website.
Location was close to a beautiful hike but a little far from the city. Keep in mind that parking and shuttles cost extra.
Some things that were not so great are that our balcony doors would not open or unlock at all downstairs and the doors in the upstairs balcony would not lock. The bathroom also had some plumbing connection issue and although it was thoroughly cleaned it always smelled of piss.

Leisure Family_with_children

6/10

Pleasant

03 Jun 2025

Jodi

The check-in process took three hours, and unfortunately, our bags were delivered to the wrong room. Securing dinner reservations at one of the \"exclusive\" restaurants proved to be quite challenging. The buffet offerings for both dinner and breakfast were disappointingly cold and lacked flavor. In the evening, it was difficult to order a drink as the bar backs did not take orders only the waiters did. The accommodations were clean, and the pictures accurately represented their appearance.

Leisure Family

8/10

Excellent

25 May 2025

Rachael

Fantastic rooms, great food. There perhaps does need to be some persistence in training staff and getting them to use their initiative, but they were generally friendly. Location good, though further out from Funchal, so you just need to be organised if planning days out. Great for a chilled AI holiday!

Leisure Partner

10/10

Exceptional

22 May 2025

Ismaray

Very nice property, excellent food and the room are very clean.

Leisure Partner

2/10

Poor

16 May 2025

Verified traveler

Don’t go here

Terrible service and terrible food

Partner

10/10

Exceptional

13 May 2025

Siobhan

Couples Break

Beautiful, safe and secure resort with excellent facilities. Staff were all very friendly and welcoming. We had a sea view room (adults only block) which was really spacious, quiet and clean. Great selection of restaurants to eat at but we couldn’t get booked in to most for dinner due to already being at full capacity however, we were only there for 3 nights so if we had stayed longer, we would have been able to experience the different ones. The world buffet was always an option if you can’t get in to eat at the others. Overall we were very impressed for a first time all inclusive hotel break and we would definitely return back for longer next time.

Partner

10/10

Exceptional

05 May 2025

Danielle

This was the most amazing resort I’ve ever stayed in! Close to some great hikes and the people there were fantastic!! Highly recommend!

Leisure Family_with_children

10/10

Exceptional

04 May 2025

Hongmei

The resort is very clean and staff are super friendly and helpful! The views from the hotel are astonishing! The buffet restaurant has sufficient variety and with good quality. I have a positive experience overall.
Some area for improvement: booking restaurant could be very difficult, room service lady forgot to come back to clean the room. It’s mainly due to short of staffs since the week we visited was Easter holiday and the hotel is in the process of getting ready to run at full capacity.

Leisure Family

8/10

Excellent

03 May 2025

Verified traveler

Great resort, service could be better

We enjoyed the selection of food at the restaurants, and the quality of restaurant food, variety of drinks and cocktails, and the quality of the resort.

Service could be better. At check in our room took 1.5hrs longer than we were told it would do, and then on arrival at the room we found our case had not been delivered and was still in reception (despite being assured it would be in the room).

Waits for drinks and to have orders taken was highly variable, sometimes fast and efficient, sometimes very slow. Drinks and food would occasionally be mixed up or forgotten.

That aside we had a great time overall.

Partner

4/10

Poor

27 Apr 2025

Lisa

The staff was not very helpful and often rude. Any time we met a polite staff member, they turned out to be a supervisor. There are multiple pools but all are in the low 60s (F) so too cold to go in. We saw one person swimming in one- that’s it- during a four day stay. The buffet is all lukewarm food and it’s the only food you can get unless you make reservations- which would be fine except they don’t tell you that until check in and then you can’t get a reservation at any of the restaurants for days, so you can either eat the lukewarm flavorless buffet, or you eat off property, so basically just ignore the all-inclusive benefit because it’s not legit. Other services advertised, like the boats from the marina, simply weren’t happening. It says three times a day every day but when we tried to book they said there were no boats at all that day. Overall just a complete ripoff. Could have stayed somewhere nice for a fraction of the price.

6/10

Pleasant

18 Apr 2025

Christina

We had to wait for our luggage to be brought up to our room (over 1/2 hour) so our hike was delayed. Later that evening we discovered that our A/C didn’t work and blew warm air throughout the night. We did enjoy the proximity to PR8, but not sure it was worth the all inclusive price.

Leisure Family

10/10

Exceptional

18 Apr 2025

handoyo

We stayed in 3 bedrooms villa. It's modern, big, clean,
& comfortable place to spend with friends & family.
The complex has beautiful beach view, clean & safe. The staff are nice & professional. The buffet food is excellent. The specialty restaurant is hard to get a reservation since it's limited space. I wish the resort tells & gives the guest option to special restaurant prior our arrival.

Friends_and_family Friends

10/10

Exceptional

15 Apr 2025

Alan

We enjoyed this property because we were away from the crowded Funchal. You will need a rental car or transportation.

Leisure Partner

8/10

Excellent

29 Mar 2025

Min

The property is new, and well appointed. Since they are new I give it another year for them to get it all sorted. They offer a daily shuttle to Funchal which is nice.

If your looking for new, upscale and quite, great place. If you want to be in the heart of action. Stay in Funchal.

Overall wonderful experience.

Leisure Partner

10/10

Exceptional

24 Mar 2025

Jasmine

What a beautiful hotel! We loved the pool cafe/bar. The staff are extremely welcoming and the property is very clean. The drinks at the bars are also very good. We loved our stay here.

Leisure Partner

10/10

Exceptional

21 Mar 2025

Sally

Pleasant stay

Leisure Partner

10/10

Exceptional

11 Mar 2025

John

Absolutely fantastic resort. Can not fault it in anyway. The staff were so friendly and helpful.

Partner

6/10

Pleasant

11 Mar 2025

Jayme

Madeira Dreams has great potential. The location is fantastic, the facilities are well-maintained, and the staff (when properly trained) are excellent. However, poorly executed food, inconsistent service, and logistical issues drag the experience down.

With better food quality, stronger service training, and an emphasis on showcasing local Madeiran cuisine, the resort could truly shine. But as it stands, it’s a hit-or-miss experience that leaves guests wondering if they got their money’s worth.

Would I return? Only if improvements are made. Would I recommend it? For those prioritizing location over dining—but with clear expectations.

Leisure Family

10/10

Exceptional

09 Mar 2025

Dominic

The quality of the food a d drink is excellent. The staff are so friendly and helpful. The facilities are excellent.

8/10

Excellent

24 Feb 2025

Thomas

This all-inclusive resort had the best drinks and restaurant (not the buffet) quality I have experienced out of the 11 different all-inclusive resorts I have been to. However, the buffet was below average quality and made worse by being in a tight space for the number of guests they had. The staff were largely inexperienced, or lazy, and supervisors were working too much to be effective supervisors. The hotel itself is awesome with a village setting in a very picturesque location. My overall experience is good, but could easily been exceptional with better management of the staff and buffet.

Leisure Partner

10/10

Exceptional

21 Feb 2025

Winston

If you’re reading reviews on this property, than you are the type of traveler that I am.

You do thorough research: comparing hotels, poring through sites’ pictures & amenities, factoring in location, expense & time…..all to ensure a rewarding vacation.

While every person may have different tastes and likes, as an all inclusive resort, Dreams Madeira Resort, Spa & Marina, a luxury Hyatt collection hotel stands near the top.

No need to read any further. Choose Dreams Madeira and then go get spoiled!

Like myself, you’ll be patting yourself on the back, during and after your stay, for an excellent selection.

Business_and_leisure Partner

10/10

Exceptional

19 Feb 2025

Gary

Absolutely the best All-Inclusive resort in Madeira.

Dreams is a recently re-branded hotel resort complex covering a vast area from the beach all the up through a mini village. With a variety of rooms, and services on offer including restaurants, cafes and pools.

Staff are incredible, always happy to help and seem very happy to work there with the exception of the World Cafe. We noticed over a period of the 3 nights we were staying there that there was a little battle going on with the local Madeiran staff and non local staff which to be honest is ugly and unacceptable. This happened to one of the cooks on station, he was shouted at by another cook which wasn't very nice. We also noticed this was done in front of guests which isn't very professional and we tried raising this with reception however, we were told to make any complaints through their website!! I informed the receptionist it wasn't a complaint but an observation but was ignored.

Moving on, we thoroughly enjoyed our stay and everything except the world cafe staff was just as expected from a Hyatt brand.

I understand the hotel is opening in phases but would suggest more entertainment in the evening.

Food was exceptional
Staff were professional (mostly)
Facilities that were open were great
Getting around, very easy
Internet, very fast
Using the App to reserve restaurants, activities, great idea
Free minibar in the room

Leisure Partner

10/10

Exceptional

03 Feb 2025

Sarah

Wonderful stay for the price paid. Not fully opened yet. Quality food and drinks included

8/10

Excellent

26 Jan 2025

Tobias

All great, Wifi a desaster

10/10

Exceptional

24 Jan 2025

Sander

Fantastic location, friendly staff, very clean and recently renovated property. Great diversity of dining options.

Leisure Family

10/10

Exceptional

20 Jan 2025

Richard

We liked the location, the friendliness of staff and the range of facilities on offer. The only downside that we noted was that the sauna was still under construction and would not be available until April.

Leisure Partner

10/10

Exceptional

15 Jan 2025

Olivia

Incredible holiday and a fantastic hotel. Highly recommend. The staff are fantastic. The setting is perfect, like a small beautiful town with great food and drinks. The hotel staff made new years a really special celebration. Would happily stay here again.

Leisure Partner

8/10

Excellent

06 Jan 2025

Jana

Clean, friendly staff, nice pools. Great sevice at Cocoa, Voce and Desire bars. Dissapointing main buffet, main bar and Japonese restaurant - disorganized staff, drinks service fails etc. We made reservation for 3 adults, but, except of sofa bed done and towels, room was set for 2 persons - 2 bathrobes, 2 cups, 2 glases, drinks for 2 in minibar. Ask for 3rd bathrobe, but never receive it. App is great for restaurant resevation but useless to order housekeeping or maintaince.

Leisure Family

4/10

Poor

05 Jan 2025

MARIA ODETE

We were extremely disappointed as we booked this hotel due its facilities, specially the spa and indoor pool but nothing was opened and we were never notified. We had Also emailed the hotel various times to book a table for our gala dinner and had confirm that this had been done but to our surprise there was no table booked and we ended up with the last slot at 9pm. Spent over 1400 pounds for 2 nights with nothing to do as the hotel has recently opened but it’s obviously not ready and also short staffed. Hope we get some sort of compensation as this is really unexceptionable

Leisure Family

10/10

Exceptional

29 Dec 2024

Verified traveler

Amazing stay at Dreams Madeira

Me and my partner had an amazing stay here! The staff were very friendly, helpful and attentive. The hotel room was beautiful, as was the rest of the hotel. The food was delicious and we were spoilt for choice with the buffet breakfast. I also went to a yoga class one morning and really enjoyed it. Couldn't recommend staying here enough!

Partner

10/10

Exceptional

17 Dec 2024

Rahim

Great accommodation, great staff team, great stay

Leisure Partner

10/10

Exceptional

13 Dec 2024

Magdalena

Polecam

Nowo otwarty ośrodek z przestronnymi pokojami, mój był z bezpośrednim widokiem na ocean. Jedzenie w restauracjach przepyszne i urozmaicone. Bardzo miła obsługa. Smaczne wino do kolacji, pyszne drinki w barze. Chętnie wrócę kolejny raz

Partner

10/10

Exceptional

04 Dec 2024

Maya Sophia

An absolute gem! Everything exceeded our expectations during our stay - the hotel itself is exquisite, the facilities and restaurants are top standard and the staff could not have made us feel more welcome. Every element of our stay was thoughtful and incredible value for money - thank you to all the amazing Dream Resort staff! 😊

Leisure Friends

8/10

Excellent

03 Dec 2024

Thaddeus

One thing I would mention is that as soon as you check out the service stops immediately so don’t expect anyone to help.

Leisure Partner

6/10

Pleasant

30 Nov 2024

Helen

Hotel was very nice and service on the whole was good apart from one barman who insisted on having an argument with me about the drink I wanted, it was dealt with at the time by a concierge who apologised and offered some retribution e.g. something nice for our room but this was never received. Food was ok but was cold in the buffet restaurant. Despite so much staff the service to the lobby bar was slow and at the beach bar. The premium club food that was left out all day woul probably have given us food poisoning if we had eaten it. Too much staff versus guests meant meals were served so quickly and you felt awkward as they hung around in the restaurants. Nice hotel but some work needs to be done on the food for sure.

Partner

10/10

Exceptional

24 Nov 2024

David

Excellent service and dining options with beautiful sea views.

Leisure Family

10/10

Exceptional

20 Nov 2024

Juan

We enjoy a delightful 2 night stay, appreciating comfortable accommodation. The staff are very friendly. Comfy rooms, chill vibe .nice natural pool .

Leisure Partner

6/10

Pleasant

02 Aug 2026

Christian

Für ein 5 Stern Haus war der Aufenthalt eine Katastrophe. Check In war mit 15 Uhr angegeben, um 16:45 Uhr - nach Nachfrage - konnten wir erst ins Zimmer, Gepäck kam gegen 17 Uhr. Alle Restaurants waren zu dem Zeitpunkt schon ausreserviert, erst nach mehrmaligen Reklamieren bekamen wir einen Tisch um 21 Uhr!.
Badetücher waren ständig aus, 2x 15 Minuten Wartezeit. Die Anlage ist prinzipiell in Ordnung, könnte überall auf der Welt stehen, hat wenig mit Madeira zu tun. Auch Personal war sehr international/austauschbar und offensichtlich erst angelernt.