Name: Comfort Suites Johnson City near University
Address: 3118 Browns Mill Road, Johnson City, 37604, US

10/10

Exceptional

27 Jul 2026

Vivian M.

I had a concern and it was handled immediately. Great staff!!!
I stay here everytime I come to Johnson City.

6/10

Pleasant

26 Jul 2026

Brittany

You get what you pay for, it was ok for a one night stay.

4/10

Poor

25 Jul 2026

Jimmy

It is an older property and looks it, room was smelly, bathroom wasn’t the cleanest, housekeeping didn’t knock or even try to announce herself, just walked in while I was getting dressed and I reported it at checkout and they didn’t seem to care, it made me feel bad and glad I was checking out, and had to wait 5 minutes with another person trying to check out, no one was at the counter, so wouldn’t recommend this place to anyone.

2/10

Poor

25 Jul 2026

Lori

First room had a dirty bathroom and was hot and humid, moved to different room- shower did not drain. Informed staff and was instructed to call back for assistance in the morning. Very disappointed.

8/10

Excellent

21 Jul 2026

Nathan

pet friendly................

8/10

Excellent

19 Jul 2026

Cathelyn

We were there for a softball tournament. Beds were comfortable but some of the rooms we booked was not what we got. The hallway carpet was dingy and needs to replace. Breakfast was not what we were expecting. The only thing they always had was waffles. But eggs sausage biscuits gravy was always empty even if you went first thing.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Caryn

.

8/10

Excellent

05 Jul 2026

Aundrea

Decently clean. Breakfast had a lot of options, pretty quiet.

Partner

8/10

Excellent

29 Jun 2026

LaKeshia

Overall the stay was okay.

6/10

Pleasant

28 Jun 2026

Ronnie

Just was not as expected

Family_with_children

6/10

Pleasant

21 Jun 2026

Elizabeth

Not a great hotel. Staff very slow to respond to guest needs or requests. 😕

10/10

Exceptional

15 Jun 2026

Pamela

We will stay again next year for the NHRA drag races. Room was big! Lots of TV channels to choose from. Big TV. Good shower water pressure. Slept well. Apartment size fridge with freezer in the room! Pool was clean and we had it all to ourselves. Breakfast was the typical microwave powdered eggs, microwave sausage, canned sausage gravy. Make your own waffles. Like all hotel free breakfast bars.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Shannon

I was given key to occupied room. Tv wouldn’t work. HVAC unit made a knocking noise all night . Long brown hairs in shower . Will not be back . Ver disappointed

Family_with_children

8/10

Excellent

07 Jun 2026

Phyllis

Very clean, nice staff, would have liked the rooms to be cleaned more often.

10/10

Exceptional

28 May 2026

david

Yes

Self

6/10

Pleasant

25 May 2026

Jordan

The room was okay, we noticed a few issues with cleanliness. The towels had things crusted on them. When we first arrived the hallway smelled like garbage. We waited nearly 15 minutes for someone to check us in. It was loud and you could feel and hear every little noise. It worked for what it was - won’t stay again.

Partner

6/10

Pleasant

24 May 2026

Roberto

Parking

8/10

Excellent

23 May 2026

Debra

Bathroom lights were out. Only had 2 light bulbs in a six light fixture.

Partner

10/10

Exceptional

16 May 2026

Kevin

Room was clean and quiet. Breakfast was good, several options including hot items like eggs, biscuits and gravy, sausage and waffles.

6/10

Pleasant

15 May 2026

Mark

Bed was comfy, but rooms were stark and noisy (no carpet). Cold, blue/white lighting everywhere made it seem more clinical than cozy, even in the bedroom. The front office staff was nice but he had his hands full. (understaffed?) Now on to the breakfast...

The oatmeal was so old that it had dried up hard, I mean crispy in the pot! The cereal (Raisin Bran or Cap'n Crunch with Crunch Berries?) was so crunched up is was a bowl of raisin bran powder with raisins in it. Of course it turned to mush when milk was added.
The Decaf coffee was ice cold. To their credit he did make a new batch. I didn't trust the watery eggs, and the sausage was hanging out of the pan. The \"gravy\" for the stale biscuit was in as bad of shape as the oatmeal.
So I basically ate a yogurt...which I was thankful for.
This could be a much better stay if some things got some attention and they gave the front desk some help. But it spoke more of 'bare minimum' than 'comfort' in all but the bed.

Self

4/10

Poor

14 May 2026

Jackie

This place wasn't that clean, the staff wasn't helpful and when we got there, there was two coos there a victim, somere two coos there a

Family_with_children

10/10

Exceptional

12 May 2026

Deanna

In the it was good

10/10

Exceptional

09 May 2026

Mark

The Hotel was very
Clean and the Staff were excellent

10/10

Exceptional

19 Apr 2026

Wayne

Well worth the price. Comfy beds

Friends

10/10

Exceptional

15 Apr 2026

Danielle

Breakfast was great and the room was clean. Would definitely stay again

Self

2/10

Poor

14 Apr 2026

Jesse

Check in was the only bright spot. Hotel was not at the standards to demand $300 a night. everything was dirty, everything. The sheets, counters, tub, sink all dirty. Multiple blown light bulbs in bathroom and bedroom. A/c could not be controlled. Tub and sink had turned colors from neglect. Couch stained and no sheets for the pullout bed. Hotel was supposedly at capacity so no option for a room change and no other comparable rooms in town due to race at Bristol. Will not stay again.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Anthony

The only issue we had was a shower head that was crusted with hard limestone water. Management replaced the shower head and fixed it, took about an hour. Management apologized for the inconvenience. The ice machine area was very wet but manageable. Maybe ice was spilled, I’m not sure. Otherwise a very clean and nice room. Outside windows need cleaning though.

Family

6/10

Pleasant

11 Apr 2026

Susan

ok

10/10

Exceptional

08 Apr 2026

michelle

The room was clean and the staff was friendly

Partner

8/10

Excellent

03 Apr 2026

Toineshia

The pool wasn't opened I guess due to the weather. My stay was comfortable no issues to report.

Family_with_children

10/10

Exceptional

20 Mar 2026

Margherite

everything was very good!!
Staff was exemplary!!!!!!

Pet

10/10

Exceptional

16 Mar 2026

Johnnai

Everything was clean and safe

Partner

6/10

Pleasant

11 Mar 2026

Paula

Clean atmosphere/room
Friendly staff
Dated facility
Primarily construction workers
Exercise room minimal at bedt

Self

10/10

Exceptional

25 Feb 2026

Neysa

Clean rooms, great price, helpful staff, good breakfast

Family_with_children

8/10

Excellent

15 Feb 2026

Madelyne

Staff was nice, room was clean, not a lot of choices for breakfast but it was good and I think the breakfast hours should be longer and outlets and lamps not working in the room was the only real issue and I would say to upgrade the tvs they were older and some of the buttons didn’t work on the remote

Leisure Partner

8/10

Excellent

11 Feb 2026

Richard

Room was large and confortable. Check in staff were nice. Breakfast had something fdor everyone- cereal, outmeal, scrambled eggs, sausage paddies, waffles, muffins, toast, etc.
Would recommend

Business Self

4/10

Poor

17 Jan 2026

Timothy

Reserved queen beds, given doubles. Towels and washcloths had stains. Shower went from hot to cold and back again. Mattress was hard. We’ve enjoyed our stay here before, but this time was not good.

Leisure Family

4/10

Poor

15 Jan 2026

Kezoyta

The hotel was not up to par to say the least! The floor was nasty in the lobby all the way to the elevator! The hallway to the room was dirty; it needed to be vacuumed! The smell was not that great. The bathroom towels were rough and the wall wasn’t clean! My boyfriend killed a bug on the floor. I was scared to sleep there! Please read reviews before booking hotels!!

Business Partner

8/10

Excellent

15 Jan 2026

Ken

The room was very nice and the hotel was clean. Breakfast was a little disappointing and that it closed at 9am on a Saturday rushed us a bit to get down there before it closed.

Leisure Family

4/10

Poor

10 Jan 2026

Kelly

Room was dirty, fingernail clippings against the wall near the couch, hair in the bed, holes in the wall, gross areas where leaking had occurred and they “tried” to just patch it up.

Business Family

2/10

Poor

03 Jan 2026

JEFFREY

To be honest while the staff was kind, the room was just very gross. We took pictures of half of the issues we were having and showed the front desk. They had a mold spot from water damage in the ceiling of our first room, spill spots all over the bed frame, boogers on the wall, a stain on the curtains, all in the first room. The second room no mold spots but wall damage with what looked like mud on the walls, large dent with rust spot on the tub, etc. Just to name a few. I appreciate the staff moving our rooms but unfortunately this place just has a lot of issues. Also, there were a lot of hairs in the bathroom and the towels had some red stains and it slowly became worrisome if they were washed. I think the only pluses were the large fridge, and beds were comfortable. But again, a lot of improvement needs to happen here.

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

Douglas

It’s just average at best. Semi clean, staff could care less if you are there or if they speak to you

8/10

Excellent

29 Dec 2025

Kimberly

Everything was awesome. Bed was a little too firm. But everything else was awesome

Friends_and_family Family

6/10

Pleasant

29 Dec 2025

Sharon

We requested an HC accessible room because we needed a walk-in shower but they gave us a hearing impaired accessible room.

That room has no ref.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Susan

Nice room, clean and close to JCMC

Business Self

8/10

Excellent

21 Dec 2025

Melissa

It was clean and quiet. A little dated, but for the price, we were completely satisfied!

10/10

Exceptional

19 Dec 2025

Arlis

Yes.

Partner

4/10

Poor

17 Dec 2025

Charles

Room was neglected, I won't go back to comfort inns. This is typical

4/10

Poor

11 Dec 2025

Linda

We did not stay here overnight after seeing parking lot and feeling unsafe

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

mallory

I had a wonderful stay. Mallory Cline - Frazier

Business Self

6/10

Pleasant

30 Nov 2025

Ama

Hotel staff nice and responsive. Property itself needs major renovations. Breakfast menu had limited options.

Leisure Family

6/10

Pleasant

28 Nov 2025

paul

Could be updated inside mattress not great

Leisure

2/10

Poor

26 Nov 2025

Joseph

Nasty. The entire hotel stunk like weed. First room was absolutely terrible. Stunk so bad, i turned around and walked right back out of it. They gave me another room and it was better but the whole floor from the elevator to the room stunk. Even with the better room, I was woken early in the morning by the smell of one of the surrounding rooms having an early morning smoke session.

Too bad. The hotel itself was pretty nice for the price. But the pervasive and strong weed /pot smell throughout the hotel made it nasty.

Leisure Partner

6/10

Pleasant

24 Nov 2025

Crystal

Overall the stay was okay. The room was no

6/10

Pleasant

22 Nov 2025

Startina

WHen i checked in i was told the breakfast was 6-10am , we went downstairs to eat at 930 am and was told there is only coffee available, they had broke down the entire breakfast bar. it was most disappointing.

8/10

Excellent

20 Nov 2025

Mark

Room was fine

Leisure Family

10/10

Exceptional

04 Nov 2025

Stephen

Very clean! Very nice!

Leisure Family_with_children

10/10

Exceptional

04 Nov 2025

Vivian

Clean room & hallways. Safe area of town. Quiet & great value. Staff was very nice. Would stay again.

Leisure

8/10

Excellent

02 Nov 2025

Cherica

Good

8/10

Excellent

25 Oct 2025

Kimberly

Mold in shower area and walls

Friends_and_family Family

4/10

Poor

20 Oct 2025

Scott

There was a used washcloth draped across the shower rod and someone clearly smoked in the room as there was a plastic grocery bag wrapped around the smoke detector.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Judith

Light switch at entrance door did not work and had to stumble through to find lamp. And not all outlets work. But it was clean!

6/10

Pleasant

18 Oct 2025

Jim

Needs shower head updated leaks
Some towels had stains
Staff was very helpful
Was a quiet and peaceful stay

Business Self

4/10

Poor

09 Oct 2025

Julie

The WiFi never worked for 3 days. The tub wouldn’t drain so you had to stand in ankle deep water. The air conditioner stopped working after the second day. Numerous charging outlets available but only 1 worked. Some lights weren’t functioning. Not a well maintained hotel. Staff showed no interest in addressing issues. Had stayed there previously a few years ago without any complaints. Will not stay there again.

Leisure Family

8/10

Excellent

05 Oct 2025

Steven

The only complaint I have would be the internet connection. Very poor and would drop or freeze constantly.

6/10

Pleasant

04 Oct 2025

Tye

Room was less than adequately clean (a couple stray items left under bathroom sink area within view, a piece of plastic trash in the main room, some of lamps didn’t work, the bed was clean and comfortable

Leisure Partner

8/10

Excellent

04 Oct 2025

Thomas

Just older property in an area inconvenient for dining and shopping.

Business Self

10/10

Exceptional

30 Sep 2025

Kris

It was nice!

2/10

Poor

29 Sep 2025

Mary Evelyn

Will skip in the future

Overall appearance of dinginess. Feels run-down. Will be our last stay at this location.

Friends_and_family Family

8/10

Excellent

28 Sep 2025

bryan s

need more hand soap

Business Partner

8/10

Excellent

25 Sep 2025

Charles

Large Room, Clean, In Good Condition

Business Self

4/10

Poor

21 Sep 2025

Todd

Find somewhere else to stay.

The facilities and room were not great. The couch was broken down. The pillows were tiny. The parking lot was full of trash. I do not expect to stay here again.

Friends_and_family Family

8/10

Excellent

21 Sep 2025

Edward

Seviceable location. Generally clean. friendly staff. Breakfast was good. Good location for a night or two.

Leisure Self

4/10

Poor

20 Sep 2025

Sally Rountree

Staff members were polite and tried to correct some problems like replacing inoperable keys. We never had a key that worked on the 1st try either at the room or on an outside entrance. Beware; You must specifically request towels and bed changes, etc. We didl But on the 2nd day, we returned to find dirty towels on the floor, beds not changed, and the dirty sock of a previous customer still on the floor by the closet. The receptionist offered the excuse that 50 people checked out that day. Then, schedule enough people! Shabby building, heavily stained carpet, gouged bathtub. Needs renovation. It's a Choice Hotel, and my choice is never to return.

Leisure Friends

6/10

Pleasant

19 Sep 2025

Dorothy

Overall, this hotel was fine for one night. BUT we had to wait 20 minutes (no exaggeration) to check in as there was no one at the front desk. My husband stood there, and I walked around, peering into the office, housekeeping room, maintenance room (all the doors wide open) to see if anyone was around. Place was deserted! It was around 4pm on a Thursday. Finally, a man showed up. The room was perfectly adequate, what you expect from a Comfort Inn. Breakfast the next morning was just ok. Waffle batter was almost empty, orange juice was watered down and the Coffee ran out at 8:15 and there was no one around to replace any of it. So overall, 4 stars for the room but 2.5 for check in and breakfast.

Leisure Partner

2/10

Poor

17 Sep 2025

Branson

3 spots for handycap parking. 6 motorcycles parked in spots. Had to wwlk up a hill to park car. Talked to night manager with no results. Should of called the police but didn't

2/10

Poor

16 Sep 2025

brian

The hotel was disgusting. They were remodeling and it was a mess. Rooms were not clean and had stains. We left after one night and found another room

Leisure Family

10/10

Exceptional

14 Sep 2025

Tinja

Big clean room. Descent breakfast, and friendly staff.

Leisure Family_with_children

6/10

Pleasant

04 Sep 2025

Jennifer

Property was ok for last minute. Clean enough, bed and pillows weren't too comfortable, outdated, breakfast was a 4 out of 10. They seemed like new owners maybe or new managers... they were trying.

Business Partner

6/10

Pleasant

04 Sep 2025

Donald

Pillows were awful. The breakfast was seriously lacking. AC worked well.

Business

6/10

Pleasant

03 Sep 2025

Verified traveler

Not worth it

Room smell musty,stains on bath towels scraps for breakfast no coffee at 800 am.

Business

6/10

Pleasant

02 Sep 2025

Judy

you get what you pay for. it met standards of sleep quality, and comfortable beds. do NOT expect coffee. Worst stuff ever; other than that, met basic standards

6/10

Pleasant

01 Sep 2025

Sandra

Mediocre at best

Pillows were like cottonballs very small and not very comfy for head. The shower was very slim and hard to keep footing in. Breakfast consisted of powdered eggs, fake sausages and bakery items. I am gluten free so i only had the eggs and sausages. They offered yogurt one morning but not the other, no fruit offered. There were bugs in the juices offered.

Partner

6/10

Pleasant

01 Sep 2025

Adolphine

Just Ok nothing special,

10/10

Exceptional

24 Aug 2025

Vicki

The property is undergoing some renovation so there is still areas that are being improved upon.

Leisure Family

8/10

Excellent

21 Aug 2025

Emilia

Property is clean but a little tired. HVAC in the room cooled the room but not sufficiently to have a comfortable nights sleep. Otherwise, staff was excellent and provided great service.

10/10

Exceptional

20 Aug 2025

George

Good hotel, would stay there again.

We had a great overnight stay. Booking was easy through Hotels.com. The receptionists at the front desk was very friendly and engaging. We truly felt welcomed. Our room was very clean and comfortable. I loved having the couch adjacent to the bedroom. The bathroom was clean and well stocked. I used the exercise room while I was there, and I would normally walk on a treadmill, but the two main pieces of equipment were an elliptical and a recumbent bike. I chose the bike for low impact. Breakfast the next morning was good, though the selection was a little limited. I was disappointed that there wasn't some fresh fruit. It appeared that the gentleman who preparing and serving the breakfast foods was also responsible for being at the front desk. Perhaps more help would be beneficial. Overall it was a good stay and we would definitely stay there again.

Friends_and_family Family

4/10

Poor

16 Aug 2025

Naheemah

This hotel needs a make over. It has an odor everywhere and feels like an hourly motel. Definitely not for families with small children. I was scared to bathe my kids

Leisure Family_with_children

4/10

Poor

16 Aug 2025

Aaron

Good about this property was its location. Other than that, nothing was good.
Poor things about this hotel was breakfest was not fresh nor good tasting. Room was not completely clean. Card locks were hit or miss on working. Bathroom needs major upgrade due to lot of caulking to fix cracks along with mold along walls and ceilings. Also, mini fridge was not clean inside of fridge. Long as while we were there, there was a construction company staying at hotel and took up most of parking spots with their dumptrucks and other vehicles.

Leisure Family_with_children

4/10

Poor

16 Aug 2025

Verified traveler

Not great

I showed up at the front desk and had to wait for ten minutes to have someone come out to greet me to check in. Went to my room and my bathtub was not cleaned well (including an old piece of soap in the tub). Then, the next morning a woman was working the front desk and doing the breakfast who had clearly not showered and their clothing was dirty which left me grossed out. However, the bed was comfortable and the shower pressure was good.

Business Self

2/10

Poor

14 Aug 2025

Susie

The key cad did not work the gave me 2 different ones and both would not work. The came to the room with the master key it worked tried the 3 rd key card and of course it did not work! Said they would bring another one to the room. Well it has been 3 hours and no new key! Now someone that is staying above our room is making noise like jumping off bed and on to floor! Going to be a long night! Cannot leave room as we will not be able to get back in as our 3rd key does not work and did not bring us a new key.

Leisure

8/10

Excellent

13 Aug 2025

Christopher

A little rough, but workable.

Business Self

10/10

Exceptional

12 Aug 2025

Lynda

Friendly and helpful staff

2/10

Poor

07 Aug 2025

Ashley

So dirty

The floor was so filthy, and there was hair in the shower, as well as mold on the walls. Barely any shampoo and conditioner in the bathroom. The pool’s railings were about to fall. The halls looked like they haven’t been vacuumed in months. So gross. You can tell they are cutting corners with not having a professional cleaning crew come in to clean.

Friends_and_family Family

10/10

Exceptional

05 Aug 2025

Qusai

All good

6/10

Pleasant

04 Aug 2025

Robert

The location of our room was not good. It was near a door that went outside and another door to the stairs. There was noisy doors clicking until about 11 PM and then started again at 6 AM. There was also about 20 dump trucks parked less than 100 feet from our room. We could hear them all leave around 6 AM.

Leisure Partner

6/10

Pleasant

04 Aug 2025

Judy

The keycards did not work. Had to be replaced several times. Only 1 packet of soap for 4 people for showering and hand washing. Towels felt damp and not very absorbent. Not enough staff to keep up with breakfast demands. Staff was very polite and responsive.

6/10

Pleasant

31 Jul 2025

Karen

Drain in tub extremely slow emptying…. Toilet didn’t flush properly. Carpet in hallway hadn’t been vacuumed in I don’t know how long…. But there was remodeling going on, so maybe that’s why.
Vicky at night desk was very nice and helpful….give 5 stars!

Business Pet

10/10

Exceptional

28 Jul 2025

Benson

Nice place to stay.

4/10

Poor

27 Jul 2025

Tyler

Disappointed and will not stay again

We were not happy with this hotel. We were put on a floor where they were doing construction and my family was woke up by the hammering on the wall next to ours. There was also furniture lined all in the hallway and it made it difficult to get to out room. Our toilet overflowed while we were there all over the floor. The floor in our room had sun flower seeds all over it which was proof it was not cleaned thoroughly. Would never stay here again.

Friends_and_family Family