Name: Quality Inn Johnson City I-26 Exit 17
Address: 119 Pinnacle Dr, Johnson City, TN37615, US

4/10

Poor

26 Jul 2026

Dawn

They do not have a fitness center and haven’t for years (since COVID). The breakfast was one of the worst I have had and ran out of most items 45 minutes before breakfast closed. The location was good and the staff were very nice!

2/10

Poor

24 Jul 2026

Larissa

The first room I was in had mold on every single wall in the bathroom and then they moved me rooms and there were stains on everything. Towels, sheets, chairs, lamp shade. I'm actually considering calling the health department. The manager was unavailable and off site at all different times and I was told by 3 different staff members that the only one that could help was the manager. Then once already checked out(thanks to a threatening letter) the manager finally called me and was extremely rude stating that its not the staffs job to give me information on how to contact her because \"I'm a grown adult\" and offered me a $15 gift card to make up for a $450 stay even though I tried to check out on 3 separate occasions starting after the first night.

2/10

Poor

24 Jul 2026

Pamela

T

8/10

Excellent

19 Jul 2026

FAYE

Everything was fine. Clean room . Good location for what we needed. I would stay again at this location.

2/10

Poor

12 Jul 2026

Jody

Warning! Do not stay here. We checked in on a Friday and had to quick change and go to an event we came into town for. When we walked in the room there was an overwhelming heavy smell of cleaner. Thought maybe it was just because they cleaned the room. Nope, we came back 3 hours later and the room still had the smell. It was making me cough, it was so strong. Went to take a shower before getting into bed, looked up at the ceiling while shampooing my hair and the whole ceiling had black mold, all over. It was awful. It was late so we went to bed and figured we would talk to the office in the morning. Went and talked to the front desk, no apology or shock from the employee. He said he could send maintenance in to spray something and clean the ceiling and it would take 5-10 min. 1) I have never heard of getting rid of black mold in 5-10 min. 2) I couldn’t handle another strong odor of cleaner. I woke up with a horrible headache already. We ended up leaving and getting a new hotel for the rest of the weekend. No refund, no discount, no apology, nothing from the hotel. Oh, and the bathroom door didn’t even close and the pool is green, This place is disgusting. The health department needs to shut this dump down

Partner

6/10

Pleasant

05 Jul 2026

Janice

Breakfast was pretty generic. No direction on how to use the TV remotes.
Staff was courteous.

Family_with_children

6/10

Pleasant

28 Jun 2026

Rick

It appears they are working at updating the rooms however it appears quite low quality work. It's okay for a few less expensive nights, beds were good, new flooring in our room. However TV box and all the wires hanging out below the TV, picture on the wall in an odd position looked like it was trying to cover something. Vanity sink had no stopper faucet had no aerator. Under rim of toilet dirty and stained. Don't count on much for breakfast, sausage patties, watery bagged scrambled eggs, three cold cereals, did have a waffle maker, and toaster. This morning at 7:30 were no eggs or sausage, no bread for toast, no spoons, in 4 nights we were there never had napkins, just boxes of tissues set out. Not terrible but not near great.

Partner

2/10

Poor

22 Jun 2026

tammy

This property is in poor condition. There is no gym, and the photos are outdated. The hotel appears run-down, with insufficient staff. There is black mold throughout the hotel, despite it being marketed as a non-smoking property. Trash cans were overflowing, and the entire hotel has a strong, unpleasant odor. The Continental breakfast was disappointing, with expired food and moldy bread. I am still awaiting a response from Expedia management regarding my complaint.

Family_with_children

8/10

Excellent

14 Jun 2026

William

Great stay with clean room

Family_with_children

10/10

Exceptional

13 Jun 2026

Heather

It’s was good

Partner

8/10

Excellent

10 Jun 2026

karl

Nice place for the money

Self

10/10

Exceptional

04 Jun 2026

WILLIAM

Happy with room. clean and quiet

Business

2/10

Poor

01 Jun 2026

Kayla

We didn’t even stay. We got our room switched 3 times before we left the same day. First room was nasty second room had no air. Last room had bed bugs so we left. Trying to get a refund

2/10

Poor

31 May 2026

Aaron

The floor in my room was filthy. There was human feces on my sheets that I had to request to have changed. I brought it to the attention of the manager and she did not allow any refund. The washing machine was not working so I had to go to an off site laundry to do my laundry. Do not stay at this property. Pay the extra ten or twenty dollars to have a better, cleaner stay!

Self

10/10

Exceptional

28 May 2026

Hardy

Everything is good

2/10

Poor

15 May 2026

Denise

The room was so disgusting that I checked out early. They were going to charge me for the 2 nights that I didn't stay. After spending most of Thursday going between Expedia and the hotel, the hotel finally agreed to only refund me for 1 night. While talking to the hotel about a refund she tried to tell me that I stayed in room 321 while I actually stayed in room 121. Btw the hotel only had 2 floors so I'm not sure where room 321 was. Expedia should take this hotel off their site!

Family

4/10

Poor

09 May 2026

Ashley

Room felt dirty. Bed uncomfortable. Breakfast had very little options. Nowhere to hang clothes in room. Room smelled awful and musty. We had to buy air fresheners. Pool was not open in May.

Partner

8/10

Excellent

02 May 2026

Rome

What I expected

2/10

Poor

27 Apr 2026

Debra

Would you like to see the photos? Filthiest place in every aspect. This place should be condemned by the health inspector.

2/10

Poor

20 Apr 2026

Charles

Rooms were very dirty. long term rental people hanging out in front all the time. No amenities except ice. Made reservations weeks ahead and did not get the room I requested.

Partner

8/10

Excellent

18 Apr 2026

Jeff

None nice parking

Family

4/10

Poor

18 Apr 2026

Angelia

Rooms, particularly the floors, were not clean. Every single blanket and towel was stained. Coffee pots in rooms were disgusting.

Family

4/10

Poor

15 Apr 2026

Spencer

Shower screamed while running, dirty rooms, and breakfast was very lacking. Didn’t expect amazing but definitely was left disappointed.

Family

10/10

Exceptional

13 Apr 2026

michael

Clean and friendly

Friends

8/10

Excellent

25 Mar 2026

Pete

Nice place

6/10

Pleasant

09 Mar 2026

Christy

I picked this place because it had a gym and we had been driving all day but was told at the desk that it has been shut down sense Covid. Maybe it needs to come off the description? The room was clean except the floor. My feet turned black walking from the bed to the bathroom. Breakfast was just ok but for the price, you get what you pay for.

2/10

Poor

03 Mar 2026

Cassandra

The room was not what I expected. There were hand/foot prints on the headboard, the sink leaked from the bottom when I brushed my teeth Getting all over my feet! Then there was what appeared to be blood by the light switch near the bathroom. I was also charged a “electrical fee” for being 8-12 mins past checkout before I came into the office to checkout. Then it was very much an inconvenience for me that it was cash only, and I didn’t happen to receive a receipt regarding that charge? Would not recommend and would never stay there again. Unfortunately, I was extremely exhausted from traveling and just wanted a shower and to get some good rest. On top of all the other issues, I got to hear people partying all night long.

Partner

4/10

Poor

16 Feb 2026

Todd

The room smelled like an ashtray. The shower was duct taped on it was not clean at all there was body fluid on the comforter

Business_and_leisure Family

4/10

Poor

09 Feb 2026

David

Bring slippers because the floors are filthy. They will turn your socks black.

Business

4/10

Poor

09 Feb 2026

Vincent

I had a terrible night because at 15 min past midnight a guest was idling his large, noisy diesel pickup truck right outside my door for over an hour. It was backed in and the exhaust fumes were overwhelming. I called the front desk 3 times asking to please resolve the issue but the truck kept idling. I went out to the truck myself and knocked on the dark tinted windows and a young woman opened the passenger door. She was very argumentative and refused to turn off the motor or move the truck. Called front desk again, still no results. One hour and 15 minutes later (1:30am) the truck finally left.

I should also add that the room was not very clean. The base of the toilet was filthy and the vinyl flooring turned my feet and socks black. Don’t worry Comfort Inn, I’m never coming back.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Ellen

Room was clean and convenient to I-26. Front desk folks were very friendly.

Leisure Partner

6/10

Pleasant

03 Feb 2026

Michael

staff courtious room outdated

Leisure Family

4/10

Poor

03 Jan 2026

roger

Yes

Self

10/10

Exceptional

19 Dec 2025

David

Very enjoyable.

Leisure Self

10/10

Exceptional

14 Dec 2025

J

it was fine. waffles were good. disappointed jacuzzi jets in tub didn't work

8/10

Excellent

08 Dec 2025

JORGE

Staff was accommodating and friendly

4/10

Poor

09 Nov 2025

Tammie

The staff didnt welcome me. Basically had me sign and that was it. Didn't mention brsakfast checkmout or anything. The bed was so low and hard in an accessible room that my husband who is in a wheelchair had to spend most of the night in the chair. The room wasn't what I expected and I wasn't happy at all. Just thankful we didn't have to sleep there tve two nights as previously planned.

Partner

10/10

Exceptional

08 Nov 2025

WILLIAM

All good. Will come back

Business

2/10

Poor

26 Oct 2025

James

Couldn't tell and I didn't have breakfast. The pictures show you how the room was.I left Saturday morning and I will never stay there again.

Self

10/10

Exceptional

15 Oct 2025

Michael

Overall a nice place to stay. Check in was easy and the guy working the desk was friendly. Close to the interstate and several restaurants.

Self

4/10

Poor

10 Oct 2025

Suni

I asked for a non-smoking room. But the room smelled very bad of covered up smoke and dog.I asked for another non-smoking room, but they said the motel was full
I was on first floor so I could not open the door or window for fresh air . but bed was comfortable sheets was clean and the shower was pleasant .

Leisure Self

6/10

Pleasant

28 Sep 2025

Cheryl

It’s a 2 star motel so it’s unfair to expect much. Bed was comfortable and bathroom fine. Disgusting huge stain in the one chair in room and a couple bugs in room but the latter is not the premises fault.
Breakfast was very limited.

Leisure Family

8/10

Excellent

20 Sep 2025

Tamieka

The staff at this property are very welcoming and professional. The rooms are clean and the area safe and well cared for. I am glad I cm across this property while working in Johnson City. It really helped being in an unfamiliar area.

Business Self

8/10

Excellent

14 Sep 2025

Christopher

It was good staff was great

6/10

Pleasant

14 Sep 2025

Bonita

Liked location. Next to Cracker Barrel. Room not the best, old, toilet seat broken, bed very tall,but ok once in it. Door deadbolt didn't work

6/10

Pleasant

07 Sep 2025

Danielle

Came to Johnson City for a one night event. It was fine for what we needed.

8/10

Excellent

04 Sep 2025

Stephen

Great place to stay

Leisure Family

10/10

Exceptional

29 Aug 2025

Tamieka

The staff are friendly. The place is clean & safe.

2/10

Poor

25 Aug 2025

thomas

they could not furnish me a room with 2 beds

10/10

Exceptional

22 Aug 2025

Tamieka

A very nice place to stay.

Business_and_leisure Self

10/10

Exceptional

22 Aug 2025

Tamieka

A very nice place to stay.

Business_and_leisure Self

8/10

Excellent

17 Aug 2025

JoAnn

The hotel was close to the expressway and had walking conveniences. The staff was helpful and friendly. The room was clean with a nice sized fridge and microwave. A good place to stay at a great price.

Leisure Family

2/10

Poor

07 Aug 2025

Christian

Paid for a non-smoking and got a room that smelt like an ashtray. I got the room for a job site Forman and he refused to stay there because of the unsafe environment, the dank and dinghy feel, and the heavy smoke smell. This was a total waste of money.

Business

8/10

Excellent

03 Aug 2025

Cameron

Good just musty smell in room

Everything was fine just the room had a musty smell and the toilet needs to be re-caulked.

Partner

6/10

Pleasant

27 Jul 2025

Verified traveler

It was a place to stay. That’s about all I can say. It was just dirty. The bed was hard. There were some sketchy people too.

Friends_and_family Family

10/10

Exceptional

23 Jul 2025

Tina

The staff was very helfful. We originally had a room on the 2nd floor, but with no elevator and my daughter in a walking boot and unable to climb stairs, the lady at checkin immediatedly changed our room to aground floor with no fuss.

Business Family

6/10

Pleasant

14 Jul 2025

Anthony

The property was fine... rooms were clean and the a/c worked well. The staff was \"too busy with checkouts\" to clean our room or replace the towels on the second day.... quite frankly their staffing problems should not be my problem.... all in all for the money I would stay there again....

Leisure Family

2/10

Poor

08 Jul 2025

Christopher

This property was disgusting and in terrible disrepair! They put us in a subpar room because we were traveling with our registered service dogs. The manager refused to move us to a decently inhabitable room, probably because they didn’t have anything better in the entire facility. The room was billed as non smoking, but had obvious smoke damage on almost every surface like it’d housed a pen full of chain smoking monkeys for a decade, and the blankets all had cigarette burns in them. The manager was an absolute nightmare to deal with and was rude and cussed at us when we had the audacity to complain. The GM never called us back after filing a formal complaint, and the evening attendant was less useful than rest stop toilet paper! I will be leaving photos on their yelp and Google reviews!

Business_and_leisure Partner

10/10

Exceptional

21 Jun 2025

Justin

Very friendly

Leisure Family

10/10

Exceptional

18 Jun 2025

Iva

Greatest hotel I ever stayed in. Jan was very friendly and caring. Will definitely stay again.

8/10

Excellent

08 Jun 2025

Charles

Location, price, parking, service, and cleanliness were all great !

Business Self

2/10

Poor

07 Jun 2025

Robert

My room had a bad odor, the floors were sticky, not very clean, bedding looked dingy and dirty.

Tv was good, light fixtures easy to turn on and off, coffee was ok

10/10

Exceptional

01 Jun 2025

Renea

Love this hotel. The rooms are updated,clean and the evening check in staff are wonderful

6/10

Pleasant

29 May 2025

Vicki

Excellent breakfast. Friendly staff. Definitely need new mattresses.

Leisure Family

10/10

Exceptional

29 May 2025

ELSA

All great.

10/10

Exceptional

25 May 2025

Donald

Clean, quit and reasonable. Great location and good management

Leisure

2/10

Poor

24 May 2025

Verified traveler

Don’t do it!!! Absolutely disgusting

Front desk person was very bothered by us needing to check in. Our first room was filthy stains all over the bedding and the room smelled horrible of weed. We called and asked for another room and was given a room next door. Said that’s not far away enough from the smell. Shower was very dirty. Needed cleaned terrible. Will never stay again and will tell everyone to stay away. Complete waist of money.

Friends_and_family Family

8/10

Excellent

18 May 2025

Brenda

Quick Trip

Hotel is well maintained, quiet, clean, and the walking distance to Cracker Barrel is bonus!

Friends_and_family Friends

4/10

Poor

17 May 2025

James

The room was dirty, the bed was not comfortable and the breakfast was not good.

8/10

Excellent

17 May 2025

Elmer J

Good Value

The room was nice and clean but the exterior of the property could use a little more paint and fixing up. It was the best value in the area for my 1 night business stay.

Business

2/10

Poor

16 May 2025

Jim

You folks book in the wrong state, there is no Quality Inn Johnson City Texas I was booked in Johnson City Tenn.

10/10

Exceptional

11 May 2025

Elizabeth

The area and building is clean and kept in repair. The building is showing its age so a little shabby.

2/10

Poor

11 May 2025

Isabel

I did not like the hotel the room was very dirty the bed spread filtysheets all stain they look like they were dirty.
The smell in the room bad.
Won't stay any more in that hotel and the price very high for the room.
Very very disappointed.
No choice no vacant rooms to move.

10/10

Exceptional

10 May 2025

elizabeth

The quality was surprisingly good for the price.

Leisure

10/10

Exceptional

08 May 2025

Cherokee

Okay ish

10/10

Exceptional

07 May 2025

Tina

.

Leisure Family

6/10

Pleasant

07 May 2025

Lisa

Rough night.

Helpful check-in lady gave a ground floor room at our request. Unfortunately, this room was adjoined to a noisy occupant. The door between could just as well been made of paper. We heard every word of his phone conversation going well past 1.30am then HIS alarm at 5am woke us, but evidently not him, as it just kept goung off...

Partner

6/10

Pleasant

16 Apr 2025

Richard

Horrible food at breakfast. Eggs were like some chemical artificial concoction.weak coffee

Leisure

4/10

Poor

12 Apr 2025

Marykate

For starters they couldn't find our reservation for 45 minutes. I had to call Expedia customer service for assistance. Room was dirty. Vinyl floor was dirty & dusty, walls had small chunks of dirt. Television screen was dirty, but the remote didn't work so we were unable to watch it anyway. Wifi was not working. We left earlier than planned.

Leisure Family

2/10

Poor

11 Apr 2025

David

Very dirty hotel

2/10

Poor

07 Apr 2025

PJ

This was by far the dirtiest place I have ever stayed. The bathroom reeked of urine, the floors were grimy, the refrigerator was dirty and sticky, there were rusty nails sticking out of the baseboard in the bathroom, mold on the door frame. It smelled bad. The cleaning crew needs to be replaced or entirely retrained. The breakfast was OK, but when something ran out- nobody was around to restock. I will never stay in a Quality Hotel again- just nasty. I told the front desk person when checking out and he just looked puzzled and apologized- I appreciated that. Look someplace else to stay. It has a great location with good potential but until something changes BIG TIME- skip this one.

Leisure Family

4/10

Poor

06 Apr 2025

Ryan

Room was not clean, dirt and stains on walls. Hair and dirt around facets. Floors felt gritty. Bed spread had stains. Chair in room was stained and very gross looking

Leisure Family

10/10

Exceptional

30 Mar 2025

William

Exceeded expectations.

The checkin process was efficient and friendly. I had a bit of a fumble with my key card and a staff person noticed and showed me how to correctly use it. Upon entering the room, I noticed it was perfectly clean and well laid out. It had all the amenities you would expect in a modern hotel room. A chair, a desk, a desk chair, a nice well-made bed. Two bedside stands two lamps and alarm clock, a TV or refrigerator or microwave. A luggage stand. A chest of drawers. The sink area had a coffee maker and soap. There were plenty of linens. Everything was sparkling clean. There was a coffee maker and coffee cream and sugar. There was costly available 24/7 and the breakfast was everything you could hope for in a hotel breakfast. I would highly recommend it and would stay again myself if I was in town.

Self

4/10

Poor

26 Mar 2025

Casey

Dirty. Stinky, out dated.
Coffee was alright

Business Self

2/10

Poor

08 Mar 2025

MARCELINE

The pictures were not even the same as in person! Nonsmoking room had been smoked in, cigarette holes in both comforters and blankets. Cigarette burn stains on the bath tub. Huge stain on the green chair. Breakfast was good but you have to get there early because they do not refill it. Went to use the gym and they dont have it anymore. The people at the deak were nice.

Leisure Family

10/10

Exceptional

02 Mar 2025

imani

Great location, nice city view, comfortable bed and super cute decor! 10/10

Leisure Partner

10/10

Exceptional

24 Feb 2025

michael

Good job

One of the more better ones I have stayed at

Partner

10/10

Exceptional

10 Feb 2025

Amy

Excellent Quality Stay!

Great place to stop in Johnson City! Helpful recommendations for the town, very clean and safe. Breakfast was plentiful and hot.

Partner

2/10

Poor

05 Feb 2025

Jakub

Nasty yellow sheets and we had food in our blankets.. completely disgusting.

4/10

Poor

26 Jan 2025

Andrea

When we got there we found out we had to pay a $100 CASH deposit, they don’t take credit cards. When we checked out we had to wait for room inspection before we could get our $ 100 cash deposit back.

Friends_and_family Friends

10/10

Exceptional

21 Dec 2024

Mary

This property is perfect for a couple nights

Leisure Family_with_children

10/10

Exceptional

17 Dec 2024

Donald

Very clean and comfortable.,has all you need.

Leisure Family

8/10

Excellent

17 Dec 2024

Marguerite

It was a perfectly nice room and the staff was friendly and helpful.

8/10

Excellent

02 Dec 2024

Sandy

I liked everything except the TV choices were really limited.

Leisure Friends

8/10

Excellent

29 Nov 2024

Chizo

everything was good to our liking.

Leisure Family

10/10

Exceptional

25 Nov 2024

Richard

The breakfast was good, and I enjoyed the free local newspaper as well

6/10

Pleasant

27 Oct 2024

JULIA

Quite location, room was clean, but the phone, clock and electrical plugs by bed didn't work.

Business_and_leisure Family

2/10

Poor

26 Oct 2024

KRISTY

Sheets had blood and other stains, when I told the guy at the front desk I got the response oh well here's some clean ones.. not once but twice the housekeepers walked in while me and my boyfriend was naked. The do not disturb was hanging on the door.

Partner

2/10

Poor

25 Oct 2024

Gary

We had bed bugs in our bed and left early around 11:30 the night of the 24th

Business Family

10/10

Exceptional

19 Oct 2024

Bobby

Room was very comfortable and the staff was friendly