Name: Quest on Ward
Address: 42-47 Ward Street, Hamilton, 3204, NZ

10/10

Exceptional

11 Jun 2026

Angela

Great accomodation for those wanting to be city centre
Spacious rooms, like mini apartments. Full kitchen and ammenities.
If you need parking make sure you book in advance as it’s first come first served for bookings.
Otherwise you’ll need to find a park on the street
I highly recommend this hotel

Friends_and_family Family

8/10

Excellent

18 Apr 2026

Andrew

Very central location and great package all up for price. The check in process let them down a bit - the buzzer wasn’t answered for ages and then didnt work properly. The person who appeared after a bit of a wait was very helpful

Self

6/10

Pleasant

17 Mar 2026

Barbara

Check in process was ridiculous - 4pm on a Tuesday we are standing on the street for 15-20 minutes waiting for a receptionist to turn up after several attempts and hangups using the intercom. Not ideal. The rooms were great tho and very handy location to our event

Friends

8/10

Excellent

28 Feb 2026

Rhiannon

Room was spotless and very good amenities. Lovely comfy bed and great kitchen

Friends

10/10

Exceptional

28 Feb 2026

Cathryn

The room was very nice. Spacious and all the amenities I could want. The ONLY down factor were the marks on the carpet in the hall - which would not deter me from staying again should the need arise

Partner

6/10

Pleasant

25 Feb 2026

deborah

Lift wasn’t working

Business

10/10

Exceptional

12 Feb 2026

Stephen

Lovely clean room in great location, and quiet

8/10

Excellent

10 Feb 2026

Geoff

Room was clean, only downside was the lift not working

8/10

Excellent

02 Feb 2026

Parehuia

shower was great and the bed was so comfortables

Leisure Partner

10/10

Exceptional

23 Jan 2026

Pauline

The apartment was clean. The staff was great. I booked the day before. They rung me to ensure I knew how to enter if reception was closed. Loved the location.

Leisure

4/10

Poor

17 Jan 2026

Kelvin

Probably wouldn’t stay again.
Check in was a pain, the lift didn’t work & the place could do with a good clean & new carpet

Business Family

8/10

Excellent

25 Dec 2025

Rebecca

Wonderful clean apartment in the centre of Hamilton. Nice and spacious but the only thing is the bedroom was internal which is not for me.

Leisure Partner

8/10

Excellent

24 Dec 2025

Xin

Room is spacious.

Leisure Self

8/10

Excellent

24 Nov 2025

Christine

I enjoyed my stay at the Quest on Ward. The room was perfect for me. Location was what I hoped for. 6min walk from bus terminal and 5min walk to Sky City where our moko got married.
I would definitely book again

Friends_and_family Family

8/10

Excellent

20 Oct 2025

Carl

The room was good, however the communication about the check in was not. Another guest assisted us with the entry code, and entry. No employees on site.

Partner

6/10

Pleasant

15 Sep 2025

Karen

Room was clean & comfortable. Check in was difficult- spoke to 3 people before check in was sorted- took 1/2 hr standing on street waiting!!!
Entrance quite dirty looking. Booking didn’t have my parking request!

Leisure

4/10

Poor

28 Aug 2025

Gill

Checking in was very difficult via intercom. I couldn't get the tv to stream from my phone either through qr code or vua website. But was very roomy, comfortable and clean

8/10

Excellent

07 Aug 2025

Tan

Excellent location

We stayed in a 1 bedroom apartment. The location is right in the centre of Hamilton city with many shops and restaurants surrounding. The apartment is spacious, clean and got all the equipment even a washer. However the bed is a not very comfy, and there's only 1 mirror in the bathroom, no hook to hang clothes in the bathroom, but there's a heated rack for bath towels which is really nice in winter. Overall is quite good. Booked for car parking in advance

Partner

10/10

Exceptional

04 Aug 2025

Allan Francis

Nothing to complain about

10/10

Exceptional

02 Aug 2025

Kamoe

Enjoyed Quest at Ward for it’s location, safety and all of the above notations

8/10

Excellent

19 Jul 2025

Brogan

Room was clean and spacious. Hotel entrance could do with some upgrading but overall a positive experience

Partner

8/10

Excellent

17 Jul 2025

John

Location was good

Business Partner

10/10

Exceptional

17 Jun 2025

Patrisha

Reception was unattended, call button at the entry was helpful, but did not realise anyone was at deak till another customer arrived, would still be standing outside if not for other guest.
Overall great location, walking distance from Casino and right across the road from the mall

Self

6/10

Pleasant

15 Jun 2025

Katrina

Apartment was good, clean and spacious. Slight miss communication re check in time but self check in (out of reception) hours was easy to do.

10/10

Exceptional

14 Jun 2025

Leigh

Great location

6/10

Pleasant

02 Jun 2025

Des

Parking facilities are difficult/confusing to exit from on foot.. Along with the pass key for the parking building, there should of been a page showing egress methods.
Poor communication methods to reception
There is no notice/sign advising any contact number when reception is not manned -which seemed to be all King's Birthday morning plus most of the preceding Sunday.
Outrageous bond
Strange layout at reception
No daily room service/replenishment of drink sachets, cleaning, etc.
They were meant to call me next biz day to discuss payment -they didn't.
The worst Quest we have stayed in.

Leisure Family

6/10

Pleasant

12 May 2025

Dennis

Is only a 3 star rating

Leisure Partner

10/10

Exceptional

27 Apr 2025

Danielle

We were very comfortable in this little apartment and it was well-situated, being handy for local shops and restaurants. We had everything we needed for self catering, although the oven could have done with a clean and the tumble dryer wasn't very good. Other than that, we enjoyed our stay and would recommend Quest as a chain.

Leisure Partner

10/10

Exceptional

10 Apr 2025

Sharon

Everything was very nice.

Partner

6/10

Pleasant

06 Apr 2025

Tammy

Convenient as is central to shops

Leisure Partner

8/10

Excellent

25 Feb 2025

Tim

Street noise one of our two nights kept us awake. Washer/dryer combo (computerized) was too sophisticated for our brains and took a long time to unlock. Then, the clothes were still very wet…
Kitchen was adequate.

Leisure Partner

10/10

Exceptional

07 Feb 2025

Phu

Staff is very friendly and helpful

Leisure Partner

10/10

Exceptional

30 Jan 2025

Julie

Spacious, clean and comfortable. Great central location with easy parking. Excellent communication. Would definitely stay here again.

6/10

Pleasant

20 Jan 2025

Jewels

Very good communication from staff.
Was great for the price paid,
Very central which is what counted

Leisure

10/10

Exceptional

12 Jan 2025

Kyle

1 night in Hamilton for work

Great value for money, near the center of Hamilton.

Room itself was great, very comfortable bed, spacious living area and kitchen, as well as a washer.

Next time i am in Hamilton will definitely stay here, near where i needed to be for work at Seddon Oval, and wasn’t too expensive.

Checkin process was also easy, friendly front desk staffer who should be given a raise for shuttling between the 2 quest properties in Hamilton.

Other quest i have stayed at as well and only have good things to say about that as well

Business Self

8/10

Excellent

10 Jan 2025

Verified traveler

Very nice

Check in was a bit odd (no one was there, I think due to the holiday, so it was just talking to someone through a remote speaker). Parking extremely limited, wasn't available behind the building (though the city has low-cost options not too far away).

That said, it was a very nice apartment. Clean, updated, washer/dryer single unit, full kitchen. Bed was comfortable, location is downtown Hamilton. Price was reasonable.

Overall enjoyed my stay!

10/10

Exceptional

30 Dec 2024

Allison

A comfortable central apartment

Overall we enjoyed staying here. Apartment was spacious, comfortable and conveniently located. We paid for secure parking and was glad we did. Car park area was close to accommodation and had good security. Apartment had good amenities and was close to shops, eateries and river.

I had not noticed the reference to special instructions for check in and this was more involved than I had anticipated. I would advise guests to make contact in advance of stay, to deal with bond and possible need for out of hours check-in. Pre-payment was not sufficient on its own to secure entry.

Partner

8/10

Excellent

08 Dec 2024

Hinerua

Great service, location was perfect and the room wad nice and tidy. Great value for money

Leisure Partner

8/10

Excellent

27 Nov 2024

Bill

clean and quiet

Leisure Partner

8/10

Excellent

14 Nov 2024

Mohammad

Good location.

TV unit is outdated and the tv channels are extremely limited. They could do with some form of smart tvs in the rooms

Business

10/10

Exceptional

20 Oct 2024

Keith

Great location

4/10

Poor

18 Oct 2024

James

Total disappointment

We were promised reception would be open until 7pm, it was not we arrived just after 6 and reception and the building was closed. Fortunately the night manager arrived just as I was about to turn away and she let us in.
We were promised by email that we would have a King bed (Jacqs) it was not and personally I think it was a double. Uncomfortable night.
Then to cap it off they charged us for the night after we had paid in advance. NOT HAPPY.

Partner

6/10

Pleasant

17 Aug 2024

Ngapaki

Checking in was a nightmare, it’s not explained well that if you book on a weekend that it’s highly likely after hours and you have to go somewhere else to check in. Then parking was extra, and not easy to find. Instructions on how to exit the place of parking was not explained at all so you looked it till you finger it out. And it’s a long walk which is definitely an inconvenience when time is of the essence. Simple instructions would of been helpful.

Manager was an idiot when checking in, asking and wanting Photo ID when he could’ve use discretion as I had confirmation emails they had also been speaking to me via phone before hand and they made it difficult to book in.

I will not book again ever. From now on I will be only be going or booking accommodation with Novatel Tainui

At least they are respectful to their guests

10/10

Exceptional

07 Jun 2024

Willow

Friendly staff, nice and clean room. Quiet spacious.

Business Self

10/10

Exceptional

26 May 2024

BRONWYN

Perfect location

A great location, central to good restaurants, across from the shopping mall. Friendly staff.

Partner

8/10

Excellent

05 May 2024

Glen

Good location, handy to most things. No drop off parking for bags. Floor drain in bathroom smelly

Leisure Partner

10/10

Exceptional

29 Apr 2024

Cushla

Good central accommodation. Very roomy. Would recommend

Leisure Partner

8/10

Excellent

09 Mar 2024

Linda

Convenient location.

Business_and_leisure Partner

6/10

Pleasant

07 May 2019

Verified traveler

Liked the location and friendly staff. One downfall is the washer dryer combination.

Leisure Partner

8/10

Excellent

28 Apr 2019

Verified traveler

Light bulb needed to replaced in bathroom. The Shower head kept flopping forward so you had to bend down to get wet.

Leisure Partner

10/10

Exceptional

21 Apr 2019

Verified traveler

Right in centre handy to everything room very nice everything there thats needed

Leisure Partner

8/10

Excellent

24 Mar 2019

Verified traveler

Great location in the middle of the city ( if that’s your thing). People very friendly and room was clean . Difficultly getting in and parking.

Leisure Family

8/10

Excellent

24 Feb 2019

Verified traveler

Front desk gave list of where to eat which is always good. Close to Victoria street while far enough away from bars as not to get disturbed at night. Bathroom was tidy and modern. Curtains where blackout, which was needed due to security lights on surrounding buildings. Lift was interesting, took a long time to open door.Parking was not secure. Tv tuning was a mess. Would stay again.

Leisure Partner

10/10

Exceptional

22 Jan 2019

Verified traveler

Would have stayed an extra night but it was booked.

Leisure Partner

10/10

Exceptional

31 Dec 2018

Marianne

We arrived when it was pouring with rain, the person who checked us in could not have been more helpful, helping us with luggage and parking the car in the nearby car park. The location was great, close to restaurants , a perfect overnight stay at the start of an unforgettable holiday in beautiful New Zealand. PS The weather stayed great for the rest of our trip

Family

8/10

Excellent

02 Dec 2018

Verified traveler

OK place. Friendly and helpful staff. But old furnitures and a little bit noisy.

10/10

Exceptional

25 Nov 2018

Verified traveler

Great service. Clean apartment and all amenities I require. Always return there when in Hamilton

Leisure

8/10

Excellent

07 Nov 2018

Verified traveler

Central location but still quiet. Free movies for a bit of down time. Friendly staff.

6/10

Pleasant

25 Oct 2018

Jen

Noisy room. You can hear every movement on the road as early as 4 to 6 am. Almost everyday.

10/10

Exceptional

25 Oct 2018

Bernadette

Firstly location is brilliant, our one bedroom apartment was perfect, spotlessly presented,amble room which was superb. All amenities were catered for and foremost wonderful, obliging assistance.

Fully recommend.

10/10

Exceptional

25 Oct 2018

Daniel

Staff are brilliant! So helpful... and considerate
Best place we have ever stayed in

10/10

Exceptional

21 Oct 2018

Verified traveler

Central location which suited our requirements; walking distance to both the functions we attended & close to the cafes/shops for down time; secure garage gave peace of mind our vehicle was safe

10/10

Exceptional

19 Oct 2018

Gaylene

Always stay here when in Hamilton if we can. Close to malls and Casino and meals.

6/10

Pleasant

02 Oct 2018

Verified traveler

Good location

Good location in central CBD but parking was a challenge

6/10

Pleasant

30 Sep 2018

Verified traveler

Staff were polite, but wouldn’t accept a debit card for the bond for the room which was inconvenient. The room was clean but very basic. Shower was abit broken but still usable. No free wifi, very limited parking but served our purpose of having a bed to sleep in.

8/10

Excellent

30 Sep 2018

Verified traveler

Kenneth is a legend!! His service and the service in general was excellent! It’s right in the middle of Hamilton. The washer dryer was great as were the other amenities. Great place to stay for Hobbiton visitors.

10/10

Exceptional

28 Sep 2018

Keith

Hamilton

Great location, only issue was that wifi didn’t work. Every code i used failed.

8/10

Excellent

22 Sep 2018

Graham

Comfortable stay .parking an extra .very helpful .easy after hours access

10/10

Exceptional

24 Aug 2018

val

Great hotel close to heart of Hamilton city

Very central and comfortable hotel walking distance to movies ..casino.. shopping center ..pubs and clubs .great staff ..very helpful and accommodating. Definitely value for money.

10/10

Exceptional

14 Aug 2018

andrea

Short dtsy

Joe- reception went out of his way to make our stay pleasurable. Very quite central location.

Friends

10/10

Exceptional

06 Jun 2018

Verified traveler

Nice appartment

just stayed overnight. Clean comfortable right in the CBD. great value.

Partner

8/10

Excellent

28 May 2018

Barry

City Centre Stay

We had a two day stay. Excellent location! We parked the car in the carpark and for our purposes, didnt need it again till we left - everything being within walking distance. A wonderful friendly receptionist. We booked a one bedroom apartment. It was perfect for our requirements. A good size. We had a couple of issues - the bathroom fan wasnt working (not so good!) and the main door to the balcony would not open! The friendly receptionist said he would see that these issues were addressed. We also found we had an issue that required attention on the Saurday night and the reception was closed from 5pm. Also had repeated issues with the wifi! No Sky Sports - really??? They had about 6 Chinese Channels though.

10/10

Exceptional

19 May 2018

Verified traveler

Very helpful staff. Welcoming and thoughtful. Clean and tidy accommodation. Tastefully furnished with all comforts taken care of. Though inner city apartment very quiet at night.

8/10

Excellent

24 Apr 2018

Garry

My partner and I have stayed at the Quest on Ward a few times now. We find the location very convenient. Rooms are always clean and tidy. Front desk staff are helpful and friendly. Do however notice that cost of car parking is steadily increasing. Now $15 night

Partner

8/10

Excellent

14 Mar 2018

R

Close to the City centre

Needed a place to stay in the city centre - Hamilton and the hotel was just right

6/10

Pleasant

20 Feb 2018

Sue

Average

Good location and 1 bedroom unit was a good size. But looking rather tired: fan in bathroom didn't work and ceiling panel was loose; plaster coming off wall above shower; wall hadn't been fixed properly in bedroom after TV had been removed; not double glazed so noisy with window open; tiny balcony that couldn't be used because of size; no safe; 1 small mirror in unit above vanity. I did point out some of these things to the manager so it would be interesting to know if anything gets done

6/10

Pleasant

08 Jan 2018

Verified traveler

Arrived to a \"We're Closed\" sign

We had an enjoyable stay at the Quest on Ward in Hamilton. We loved it's central location and the room was well equipped and very pleasant.
The one drawback was that when we arrived to check in there was a note on the door to say it was closed for the next two days. We had not been notified of this when we booked and it took us over 30 minutes to be checked in, thanks mainly to guests who were leaving when we were trying to get in. We never saw any staff until our last day. Very disappointing and disconcerting.

10/10

Exceptional

06 Jan 2018

Verified traveler

Great facilities, walking distance from everything

10/10

Exceptional

29 Dec 2017

Laura

One nighter

We found this hotel very comfortable and extremely handy to the cbd. There was a great kitchenette and separate bedroom. Staff were very helpful and courteous.Nice and quiet. Great price!

8/10

Excellent

28 Nov 2017

Vicki

Central

I Bedroom apartment spacious. Reception hours limited if you arrive or depart outside of these hours.
Comfortable stay, room very clean.

8/10

Excellent

05 Nov 2017

Verified traveler

staffs are very helpful

good experience stay at the hotel. Staffs are polite and helpful.

8/10

Excellent

10 Oct 2017

Frosty

Nice hotel, walking distance to town

Place was nice & clean. Nothing fancy, nothing bad.

10/10

Exceptional

08 Oct 2017

PP

Would stay again

Clean and very central to town and eating establishments.

8/10

Excellent

03 Oct 2017

JOHN

Great for working in the CBD.

Quite small. Quite expensive overall ok

8/10

Excellent

01 Jul 2017

Verified traveler

Great location and nice room. Would stay here again if in Hamilton

8/10

Excellent

02 Jun 2017

Glenn

Handy location

Quest on Ward is comfortable, clean and very central in Hamilton CBD. Good location for food and shopping.

Partner

10/10

Exceptional

24 May 2017

Fraser

Central, only a minute from the centre of town

Pleasant staff, quiet location, very tidy accomodation

8/10

Excellent

18 May 2017

Lorraine

Comfortable and close to town.

Perfect for our needs, clean apartment with everything we needed.

8/10

Excellent

16 May 2017

Chris

Excellent location

Enjoyed staying at this hotel, would recommend this to anyone, although we would have appreciated a bigger bed. Very spacious room.

10/10

Exceptional

20 Apr 2017

Verified traveler

highly recommended

Excellent value for money accommodation. Good amenities, great location, helpful staff

8/10

Excellent

14 Apr 2017

Nirmala

Great central apartment let down by service.

It was a short trip to catch up with family on the fly. The apartment was very central, quiet, well placed for eateries and pubs, great equipment. What let it down was there was no way to get into it when we arrived, and if we did not have someone let us in, would have had a long wait. It had a number pad outside, so all we would have needed would be a code from the person we spoke to on the phone. Instead we got stonewalling and estimates on how long it would take her to get there.

Partner

10/10

Exceptional

26 Mar 2017

Marlene/Lyall

City centre excellent

Delightful nights sleep considering the youth club outside our room

8/10

Excellent

10 Mar 2017

Roger

Nothing flashy but serves the purpose.