Osrodek Hotelowy Optima

Poland , Krakow
KRAKOW, Malborska, 65
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75 reviews shown

8/10

Excellent

19 Aug 2025

Chung fu

Breakfast

10/10

Exceptional

07 Aug 2025

Thomas

Nice quiet and friendly.

Leisure Self

10/10

Exceptional

22 Jun 2025

Lark

Great customer service

Self

10/10

Exceptional

20 Jun 2025

Verified traveler

Basic rooms at a very good price

Booked a basic room for 2 nights at a great price. The hotel is a bus ride away from Kraków centre. Breakfast was nice, I paid for it one morning. There is an off licence next door for water and snacks. If you know your way around Krakow's transport system and are on a budget- this the hotel for you.

Self

10/10

Exceptional

21 Apr 2025

MR. FADY S.

Nice

Business_and_leisure

8/10

Excellent

04 Jul 2024

Pierce

Fantastic breakfast at this property. Room was very clean and orderly. Window needs to stay cracked/open for airflow, but street right outside is pretty busy and noisy.

Leisure Self

10/10

Exceptional

29 Apr 2024

graham

A positive hotel experience. Cleanliness and friendly staff this hotel excelled in both. Providing basic yet excellent accommodation ensuring a comfortable stay without unnecessary frills. For travellers who appreciate simplicity and efficiency in their lodging contributing to enjoyable travel experiences.

Leisure Self

8/10

Excellent

14 Aug 2023

Gerard

The breakfast was very good.
Also we had diner: a simple but very tasty meal for a nice budget price.

Partner

10/10

Exceptional

24 Jan 2023

Raz

Good stuff, quiet room , nice parking

Leisure Self

10/10

Exceptional

29 Aug 2022

Ivan

Fantastic! A great hotel conveniently located for the centre by train or bus and close to the sanctuary of the divine mercy. Room was clean, spacious. Will stay here again.

Leisure Partner

10/10

Exceptional

03 Mar 2020

Sarah

he room was clean and the bed was comfortable. The wifi was in good condition and there was a lift. The hotel is located in a quiet area outside the city centre.

Self

10/10

Exceptional

23 Aug 2019

Ahmed

Great stay

The room was the most spacious I ever had in an hotel! Public transport is ubiquitous in the vicinity of the hotel.

8/10

Excellent

11 Oct 2018

Location not so central but city centre can be reached easily by tram (5 to 10 min walk or bus (change) almost in front of the hotel), breakfast is good, staff nice, rooms are also OK, thought, you will maybe hear your neighbor next door ;-) anyway, for me a good location and worth to come back.

8/10

Excellent

26 Sep 2018

Jie

I liked that they were able to check me in hours before the usual check-in schedule. They have maintenance crew but they will leave your room out unless you request them to clean (unlike usual hotels where the cleaners check up every day). My room was spacious, really worked for a week’s stay. My TV didn’t have any English channels though. They have a good restaurant, with very good menu, but they are open until 8pm only. This hotel is so close to a former concentration camp, right in the middle of residential area. But it is outside the city centre. I learned how to use the tram, nearest station was only about 10 mins walk from the hotel. There is also a bus stop right in front of the hotel. Overall, I had a comfortable stay here. I will choose this hotel again if I were to come back to Krakow.

10/10

Exceptional

21 Sep 2018

Susieh64

The room itself was very clean and tidy and exactly what we needed, nothing too fancy but very comfortable
The breakfast buffet was excellent and at just 18pln exceptional value.
The staff were very friendly and spoke good English.
Overall it was a really pleasant stay and very handy for buses into town as there is a bus stop right outside the hotel. There's also a little 24hr shop next door.

6/10

Pleasant

30 Aug 2018

Verified traveler

you get what you pay for

hotel quite a distance from centre. Room basic and no staff entered the room during our stay not even to make the beds. ran out of toilet roll and reception tried to give me a very dirty soiled one.

10/10

Exceptional

15 Aug 2018

Tien

Clean hotel with friendly and helpful staff

The rooms in the front rows may be exposed to some traffic noise but the one we stayed in the back row was very nice and quiet. The staff especially the lady who checked us in was very friendly and helpful.

Family

10/10

Exceptional

13 Jun 2018

Shelby

Can't beat it for the price, clean rooms (only twin beds) and free wifi and friendly staff and good vending machines. Only Polish channels on the TV. I highly recommend for the solo traveler or backpackers.

8/10

Excellent

17 Apr 2018

Poppi Eve

Great value for money

So I was apprehensive about the hotel with such mixed reviews, but I'm all about thinking the hotel is just a base. I wanted somewhere my partner and I could stay, ask questions and just use as a place for rest and shower, especially with Krakow being such a city break. The room was basic but very clean and tidy, just everything we needed. Each receptionist was extremely helpful and had plenty of info for us when we asked questions. We didn't eat her as there's so many other places to try.

The only negative I'd say was this hotel is rather far out of the centre, but this did mean we were able to be \"proper\" tourists and experience the buses and trams, which again the receptionists were more than happy to help with.

8/10

Excellent

24 Oct 2017

ren

Very good value hotel and comfortable basic room

We chose this hotel as it is close to the divine mercy sanctuary, a short taxi ride away and the reception staff rang for taxis for us.

Very nice clean hotel and very good value. Nice staff. Very good value restaurant too.

10/10

Exceptional

26 Sep 2017

Philip

Very good cheap hotel

This hotel is great value for money, rooms nice and clean also comfortable. The hotel is next to a mini market which sells tickets for the 169 bus to city centre which only takes about 20 minutes. The hotel staff are very friendly and informative, the hotel has a restaurant, breakfast is served as a buffet and is delicious also do lunches until 6pm, then al a carte after 6pm very good choice and scrumptious. All in all I really enjoyed my stay in hotel OPTIMA would definitely stay again and recommend to all considering the hotel.

6/10

Pleasant

20 Sep 2017

Linda

Simple - Average Accommodation Option

The room was very plain but suited us well in terms of having a place to lay our heads after long days touring the area.

10/10

Exceptional

12 Aug 2017

Gavin

Super hotel - super service !

We had great service here - even an upgrade to a better room. Very good hotel with good access to bus service into the city. Excellent all round!

Partner

8/10

Excellent

14 Jul 2017

Michael

Good value

A good value for the price. Quiet, convenient location and comfortable. Only criticism was the lack of an English language TV channel, such as Sky, BBC or CNN.

6/10

Pleasant

19 May 2017

traveller

Not bad!

I stayed here with my friend for a week. Hotel staff are pleasent. Everything is in polish, no language translations, so leaflets etc are hard to understand. We stayed on an unfortunate week as there was a polish school trip. The obvious \"knock down ginger\" was played on our door every second of each night. Minus this (obviously this isn't the hotels fault) our stay was nice. Clean, comfortable beds, plug sockets, kettle, shower, mirror. The Tv only shows polish tv, no other channels. Any English channels were dubbed over with Polish.

10/10

Exceptional

13 Apr 2017

Verified traveler

Good parking -

Easy uber ride to old town Kraków - and easy parking at hotel

8/10

Excellent

28 Sep 2016

Martin

Clean and tidy with friendly staff...

Typical 3* hotel, nice breakfast, though i didn't eat in restaurant at night. Bus stop outside, 184 takes you straight to city centre, 10 min journey..costs about 30pence. Ideal location not to far from city centre

8/10

Excellent

05 Jun 2016

Jeff

Reasonable Hotel in a fair residential area

Hotel was OK considering how cheap it was The room was very clean we couldn't fault that and they provided a double bed as requested It had a small but reasonable breakfast area which was fine for a few days
Was a 10 min walk to the tram stop at Kabel by turning right out of hotel, walking down Malborska street to the main road, across the main road and round to the tram stop The tram tickets could be bought at the little shop to the left of the hotel when coming out. They cost 3Zl 80Gr (60 pence) for 40 min ticket which was more than enough to town centre (it took 20/25 mins on tram) You are best to stock up on a few tickets as it is a hassle to try and get on the tram. As soon as you get on the tram you validate it in the yellow machine If you do not you could get a large fine if caught and they do check as we were asked for tickets but had them. Krakow itself is very interesting with many old churches and several Free Guided tours at 10.30am or 3.30 pm meeting at St Marys church in the square We did a couple & they were very informative.
We also got a small group guided tour to Auschwitz and I would highly recommend this as it was a fascinating and sobering experience

10/10

Exceptional

15 May 2016

Aleksandrs

Very good value for money hotel

Very good hotel overall, we only stayed for 1 night as a stopover in Krakow on our way to Budapest. Very good location, safe parking and easy access to the town. Well recommended!

Partner

6/10

Pleasant

12 Oct 2015

Fresh Cracka

Great staff except for one miserable receptionist

Nice hotel and staff except for one heavy receptionist that hates life, and went out of her way to make us feel unwelcome...Did not work.....Other friendly staff made up for her miserable, unprofessional existence.....

10/10

Exceptional

30 Sep 2015

Verified traveler

the hotel was clean,people very nice.

The hotel was ok. Location was ok.The food in the restaurant was v. good.

Family

6/10

Pleasant

24 Sep 2015

Sally

Clean, friendly & easy to get to Krakow centre

A friend and I chose to stay here whilst we were visiting the area for a few days. It is a little way out of the town centre but we preferred that as it meant we had to use the trams, buses etc which was a challenge we enjoyed! The breakfast is simple and adequate although you can ask for extra items if you want to.

One word of warning, the bar and restaurant are not open until late so if you want to socialise into the early hours then stay in Krakow and make your way back later. The only thing that put a dampener on it was the coach load of kids who stayed there for one night. Whoever was in charge of them seemed to have very little control and the noise was horrendous. Not the hotels fault, but be aware that this location is used for school trips. How often, I have no idea.

Family

8/10

Excellent

07 Aug 2015

joyce

Farther away from town center than advertised

Breakfast was inadequate and choice very limited, reception was very helpful with problems we encountered

4/10

Poor

04 Aug 2015

Gintautas

Primitive

They don't clean room and change towels without special order (a day before). They give only one towel per person (don't forget Your own towels).
Only few TV programs, all in Polish and bad quality picture (no TV if You don't speak Polish).
Poor breakfast (no salad).

Family

10/10

Exceptional

10 Jul 2015

Milla

Hotel close to shopping centres, town centre.

Convenient excellent public transport to take you around the town, most of all pilgrim places such as The Divine Mercy Basilica and The Sanctuary of Pope John Paul 11. A very beautiful city must be seen.

8/10

Excellent

06 Jul 2015

Verified traveler

Excellent value for price

At first we were a bit alarmed by all the earlier reviews about the lack of cleanliness, but as it turns out we had absolutely no issues. The rooms are simple: just beds and a few cupboards. The bathrooms are decent. Considering the price, the overall quality was perfectly adequate.

All the staff we talked with were very helpful and spoke English well enough that we never had language problems. The breakfast selection is basic but it was sufficient for our purposes. The place has its own restaurant, where they prepare simple, but decent food, nothing fancy. The wifi connection worked without a hitch. Connection to the centre was really good, because the bus stop is in front of the place, and 20-minute tickets are enough to take you to Wawel.

The only slight negative was that sometimes there were people loudly partying outside late in the evening. Closing the window was usually enough to lock out the noise though, so it wasn't much of an issue for us.

All in all, we'd gladly stay here again should we visit Krakow in the future!

Family

6/10

Pleasant

21 Jun 2015

Tony

Very noisy place.

There is no internet connection almost in whole hotel.
And there is not internet connection in all gest rooms.
Many tours of young students occupied the hotel days after days not possible to rest, Noise from 6 am till 11 pm.
You have to ask for cleaning room or change bed, other way you get nothing.
There is not possible to be connected with the word even cells phones have problems to send or receive massages.
Disappointed.

4/10

Poor

30 Apr 2015

James

awful hotel

We stayed in this hotel for five days. Not once were the towels or bed linen changed. In fact a cleaner never appeared in our room for the whole stay. When standing outside the hotel, we were plagued with the local drunks asking for money or cigarettes. On Saturday night we could,nt use the restaurant facilities as they were being used for a private function. On Sunday night we went down for dinner and the restaurant was closed again. The room had a kettle and two teacups but no tea coffee milk or sugar. On the plus side the reception staff were lovely and very helpful. That aside we never use th is hotel again. Ruined our stay.

Partner

10/10

Exceptional

09 Oct 2025

Gerd

Alles sehr gut

Leisure

10/10

Exceptional

04 Jul 2025

Carlos Alberto

Excelente custo-benefício

Foi uma excelente escolha para nós. Apesar de afastado do centro da Cracóvia, havia transporte em frente ao hotel. Gostamos da região tranquila e arborizada. O hotel possui uma cozinha para uso coletivo com geladeira e microondas. Equipe muito simpática e atenciosa.

Partner

10/10

Exceptional

04 Jun 2025

Carlos Alberto

Bom atendimento, eficaz e cordial. Todas as solicitações foram atendidas.
Hotel 30 minutos distante da Cidade Antiga, mas de fácil acesso de tram ou ônibus. Local tranquilo.

Partner

10/10

Exceptional

22 Sep 2024

Carlos

Courtesy

10/10

Exceptional

27 Jul 2023

Verified traveler

Very nice hotel

This hotel is very good. The personell are always ready to help. The restaurant has delicious dishes and good price. Everything worked properly in the room. There are many parking spots available. I really liked this hotel and when I am back in Cracow I will stay at this hotel again.

Self

8/10

Excellent

17 Jul 2023

Halil ibrahim

Kraków gezisi için tavsiye edebilirim.

Otel,eski şehrin biraz uzağında sessiz bir bolgede fakat kısa bir yürüyüş sonrasında tramvaya(T13 ,T3 ,T24) binerek eski sehre makul bir surede ulaşabiliyorsunuz. Otel temiz ,kahvaltıya biraz eklemeler yapilabilir;mesela meyve hiç yoktu meyve konulmalı.Odada mini buzdolabı olmalı.Cevrede market restaurant vs fazla bir tesis yok.Fakat genel olarak beklentilerimi karşıladı. Fiyat performans tavsiyesi

Self

8/10

Excellent

16 Aug 2022

Tomasz

Nieznane obliczenie wspaniałego

Obiekt nie przypomina tego ze zdjęcia , wchodząc do niego nie przywita ciebie usmiech za lady ale skrzywiona buzia , parking płatny nie strzezony , ciasny , pokój nie powala , na korytarzu smierdzi , co sprawia ze masz wrażenie ze całość obiektu tez.

Partner

10/10

Exceptional

16 May 2022

Krzysztof

Hotel według mnie na duży plus, bardzo przyzwoity standard za dostępną cenę.

Business

8/10

Excellent

29 Nov 2021

Stein

Fint

Topp service og helt greit rom.
Enkelt og billig med trikk til sentrum.

Self

10/10

Exceptional

23 Aug 2021

Martin

Une nuit à Cracovie

Propre,
Moquette douce,
Très récent !
Personnel professionnel et sympathique.
Prix très correct.

Self

8/10

Excellent

16 Aug 2021

Jacek

super pobyt

Bardzo miła obsługa

Self

8/10

Excellent

13 Feb 2020

Verified traveler

Empfehlenswert !!!

Insgesamt GUT und auf jeden Fall weiter zu empfehlen. Eben kein 5*, aber Preis/Leistung passt! Das gebuchte Frühstück war absolut in Ordnung; das Personal war SUPER. Das Hotel-Restaurant (hier gibts nicht nur das Frühstück) ist empfehlenswert. Parkplatz - wie angekündigt - vorhanden; jedoch kostenpflichtig!! ... GERNE WIEDER !

Partner

8/10

Excellent

07 Dec 2019

Maria

Tur med familien

Veldig bra hotell til den prisen. Servis og renhold på topp. Restaurant Gosciniec har veldig god mat, og rimelige priser. Frokost var god. Anbefales på det sterkeste 😜😊😊

Friends_and_family Family

10/10

Exceptional

08 Sep 2019

Emilia

Väldigt bra hotell för det priset.

Family

10/10

Exceptional

01 Sep 2019

Verified traveler

El hotel está muy bien para el precio que tiene. Recomiendo el desayuno, muy de centro Europa, con salchichas, huevos, ensaladas, embutidos varios, pasteles, frutas, y un café de máquina muy bueno. Un poco alejado del centro, pero bien conectado con parada de bus a pocos metros de la puerta del hotel, y tranvía a escasos 10 minutos andando. Llegar al centro son 15 minutos en bus y 20 en tranvía. Destacar la amabilidad, atención y ayuda de las recepcionistas polacas, una gente cariñosa y encantadora. Sobre todo Wieslawa y Magdalena. Hemos quedado muy contentos y esperamos poder repetir en un futuro.

Leisure Partner

8/10

Excellent

28 Aug 2019

Verified traveler

Accommodatie lag ongeveer 15/20 min rijden met de bus van de stad. Het was een nette kamer. Ontbijt heb ik niet gehad in het hotel dus ik kan er niet over oordelen maar het was er wel te verkrijgen. Dit moest je de dag van te voren even aangeven. Ondanks wat er te lezen valt zit er wel 24 uur iemand achter de balie. Op deze site las ik dat ik moest aangeven wanneer ik aan kwam aangezien er niemand zat maar dit is niet nodig. Er is altijd iemand aanwezig.

Leisure Self

10/10

Exceptional

17 Aug 2019

Jaroslav

když pojedu do Krakowa tak se tam zase ubytuju

Klidné místo hodně se ni líbilo

8/10

Excellent

05 Aug 2019

Rasmus

Overall great experience

Great service by hotel staff and 24- hour open reception. Rooms were nicely cleaned at arrival. Local restaurant linked to the hotel has very affordable prices. The hotel is located in an industrial neighborhood, but has 1 km to large shopping mall and approx. 6 km to city main square. Overall the hotel experience was great.

Friends

10/10

Exceptional

29 Jun 2019

Grzegorz

Wrażenia z pobytu w hotelu są bardzo pozytywne.

Partner

8/10

Excellent

15 Apr 2019

Verified traveler

Buona struttura a pochi minuti dalla fermata del tram. Facilmente raggiungibile.

Leisure Partner

10/10

Exceptional

01 Feb 2019

Verified traveler

Wszystko ok

Wszystko ok bardzo dobre warunki jak za taką cenę w Krakowie.

Partner

8/10

Excellent

21 Jan 2019

Dariusz

warty swojej ceny

super !!

Friends

10/10

Exceptional

26 Oct 2018

Maria

Maria fra Norge

Veldig god frokost , topp servis ,ligger i stile område. Det som trekker litt ned er \"litt \" harde madrasser . Veldig reint og servisinnstilt personale . God mat i restaurant.

Family

10/10

Exceptional

01 Oct 2018

Irena

Anbefales

God servis ,god mat,reint,veldig hyggelig betjening,stille,rolig område.Anbefales på det sterkeste. Beste av alt -prisen.

Family

10/10

Exceptional

26 Sep 2018

Verified traveler

Obiekt warty polecenia

Polecam z czystym sumieniem.

Family

4/10

Poor

30 Jul 2018

Monika

Kein hübsches Hotel in einer sehr lauten Gegend

Das Hotel war weder sauber noch einladend. Uraltes Inventar und ungepflegt.
Das Frühstück war leider sehr schlecht., deshalb heben wir nur einmal dort gegessen.
Die Lage unangenehm und laut nicht nur durch Verkehr sondern betrunkende Menschen.

10/10

Exceptional

07 Apr 2018

Verified traveler

Przyjemny pobyt

Rozsądna relacja jakości do ceny.

8/10

Excellent

26 Mar 2018

Malgorzata

bardzo dobra miejscówka

co prawda spędziliśmy tam jeden nocleg ale uważam ,że nie ma się do czego przyczepić:-)
zarówno w pokoju jak i na korytarzach bardzo czysto
bardzo sympatyczne i pomocne Panie w recepcji
parking zamykany na terenie obiektu
lokalizacja w spokojnej okolicy a jednocześnie blisko do centrum

Partner

10/10

Exceptional

18 Mar 2018

Pawel

Super i POLECAM

Pokój super czysty, wszystko idealnie jak w ofercie, śniadanie wspaniałe, obsługa bez jakichkolwiek zarzutów. POLECAM z ogromną przyjemnością

8/10

Excellent

01 Dec 2017

Lene

Hotel was ok....bus to center just outside the door - 20 min. 3,80 PLN.
Bus 252 from airport to ICE kongresscenter and then bus 169.....about 45 min.
Breakfast was good for the price....

Family

8/10

Excellent

20 Oct 2017

Paolo

Albergo confortevole, zona tranquilla

Si trova in un quartiere tranquillo, si lascia l auto nel parcheggio interno custodito e con i mezzi pubblici li davanti si arriva in centro città comodamente. Personale dell hotel molto disponibili a dare informazioni. Tutto bene.

10/10

Exceptional

07 Oct 2017

LENA

zeer goed ok met goed openbaar vervoer dichtbij

Zeer goed hotel vlakbij openbaar vervoer,wifi ok,parking ok.

Family

6/10

Pleasant

01 Oct 2017

An okay hotel, but the location is bad.

About 10km from the center. Hotel okay, nothing special.

8/10

Excellent

27 Sep 2017

Artur

Pobyt 14-17 września

Bardzo spokojny i udany pobyt...Byłem już po raz kolejny i tym razem miałem ciszę i spokój bo dostałem pokój na 4 piętrze...Pokój przestrzenny i czysty w łazience przydałby się niewielki remont pęknięcia nad prysznicem oraz cieknący dozownik do mydła...Miła i pomocna obsługa, śniadania smaczne i różnorodne...Warto tu się zatrzymać będąc w Krakowie..Szczerze polecam

10/10

Exceptional

24 Sep 2017

Agnieszka

Polecam

Bardzo przyjemny hotel, sympatyczna obsługa.Czysto i ciepło. Dla mnie bardzo ważnym elementem był zamykany parking i na etapie rezerwacji tym się kierowałam.

6/10

Pleasant

09 Sep 2017

Enrico

If you do not neef much

The hotel is easy to reach because it is in front of a bus stop. The clerks were nice and helpful. The room was not so good: the bed was a bit on the hard side, I had problems sleeping at night because of the noise of the minibar, the power outlets were hard to find, they said they'd have changed the sheets and towels every 3 days but in 4 days they did not.

6/10

Pleasant

30 Aug 2017

Thomas

Preis / Leistung stimmt, gute Verkehrsanbindung

Sehr freundliches und hilfsbereites Personal. Bushaltestelle direkt vor dem Hotel. Ausreichend Parkplätze vorhanden. Das Frühstück war soweit reichlich, Buffett wurde regelmäßig aufgefüllt.

Partner