Name: The Gainsborough Bath Spa
Address: Beau Street, Bath, BA1 1QU, GB

10/10

Exceptional

30 Jul 2026

Samantha

The spa area was amazing and the rooms were spotless

10/10

Exceptional

21 Jul 2026

Hrishiraj

Amazing place to be. Well groomed rooms and helpful staff.

10/10

Exceptional

19 Jul 2026

Tony David

Fabulous spa Facilities for guests between restricted times. Forgot to book a breakfast slot but they sorted a table straight away.

Partner

10/10

Exceptional

17 Jul 2026

Billy

Couldn't have been more pleased with our stay here. Everything about it was top notch - room, staff, hotel property, and the spa was amazing. We only wish we could have stayed longer! Did I mention the spa was amazing? Location was perfect too and everything was within walking distance. Would definitely stay here again.

Partner

10/10

Exceptional

13 Jul 2026

Leesa

Beautiful room and stunning spa facilities. Staff very friendly and helpful.
Perfect location

Partner

10/10

Exceptional

12 Jul 2026

Ibtesam

Amazing staff and service

Family

10/10

Exceptional

07 Jul 2026

Dan

Room was good, AC was great!

Building is very interesting, staff are top class professional and the spa area is fantastic.

Partner

8/10

Excellent

06 Jul 2026

Nick

Hotel felt a little bit dated.
No parking concession despite the site advising there is parking.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Tarek

Good room although the windows are highly positioned which means you cannot see the outside unless you’re standing up. The shower needs replacement and is not adapted to the size of the bathroom. Good staff and very pro. Breakfast is good.

Partner

10/10

Exceptional

03 Jul 2026

Condra

Clean room, friendly staff

Family_with_children

10/10

Exceptional

02 Jul 2026

Tara

Highlights were the beautiful, high ceiling room, the lovely doorman who worked on Tuesday-all day and Wednesday, and the awesome bartender from Germany who craft d great cocktails and made us laugh at the same time!

Partner

10/10

Exceptional

02 Jul 2026

Rachel

Everyone was so welcoming! Highly recommend - convenient location.

10/10

Exceptional

29 Jun 2026

Mirza Daniyal

Friendly staff, centrally located and spacious rooms.
Selected the room that had spring water option for bathing in the room, which was pretty cool

Partner

8/10

Excellent

28 Jun 2026

Geetika

The service was great but we were let down by the lack of sufficient air con. We booked the 2 bedroom suite for 5 of us and we're only provided 2 fans. Staff tried to help as much as they could with the issue but we were very warm. The hotel was beautiful.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Tracy

Great service and amenities!! Lovely.

Partner

8/10

Excellent

28 Jun 2026

Michelle

We arrived in Bath during an extreme heat wave. Our room was very cool and comfortable, and the housekeeping staff kept it immaculate for the four nights we were there. The spa is located, centrally in the hotel, and is extremely hot, keeping the hallways very warm. The cool plunge pool was not operating, during a time of an extreme heat wave, so that was a bit of a disappointment. We only used the Spa to have massages, which were very nice! The hotel is centrally located in the heart of the historic and beautiful city of Bath, and located right around the corner from the Roman baths.

One thing that probably needs improvement is the fitness room. It’s outdated, and could use a good spring cleaning.

Partner

10/10

Exceptional

26 Jun 2026

Esther

A lovely hotel to stay at, room was comfortable, staff was very accommodating. The spa pools were such a nice addition to our stay. Will come back on our next trip to Bath.

Friends_and_family Friends

6/10

Pleasant

24 Jun 2026

Natalie

Well positioned, great facilities. the front desk staff and Concierge were appalling. Most of the time on entering the building they did not even greet us.

The concierge was rather condescending , and did not help at all. There was little information on the sister baths. No information o the facilitates, restaurants.

It is a lovely hotel that has an amazing location and is being let down by hospitality and service.

Partner

10/10

Exceptional

20 Jun 2026

Lisa

A hidden haven within a UNESCO busy tourist town. Escape the crowds by walking down a quiet street and into a tranquil and elegant hotel where the staff make a special effort for their guests. A daily pleasure to either soak in the hotel's hot spring pools or to complete the roman bath rituals and a guilty pleasure for this is a complimentary benefit to hotel guests (within the hours of 8-10 am and 7-9 pm).
The beds are so-o comfortable that it is tempting to sleep in instead of going exploring. Fortunately most of the tourist sites are a short & flat walk away. This stay was a splurge for me and I would not hesitate to repeat it for another blissful stay at the Gainsborough in Bath.

Self

2/10

Poor

19 Jun 2026

Louisa

The conceige Stuart was fantastic made the stay really good will be back again soon

Friends_and_family Family

8/10

Excellent

13 Jun 2026

John

Arriving you have to climb 8or so steeps and there was zero help with the luggage. Then you have to drive your car to a parking lot which is 5 minutes by car (as so many one-way streets) and then 5 minutes walk back. Arrived and people at front desk were kind and helpful (other than lack of bellmany but office door open, paper shredder working overtime, and it wasn't the wonderful experience I had hoped on first entry. Rooms well appointed with water and soft drinks (not a single biscuit or crisp -strange) but all in all nice, but not up to top par as it suggests Location perfect but please \"fix how we enter our stay as it set the tone in the wrong way\" and give me a biscuit for my tea in the morning

Business

10/10

Exceptional

11 Jun 2026

Lee

The Gainsborough is a fantastic hotel and we thoroughly enjoyed our stay. It's location is perfect for the Roman Baths, Abbey and all the other sights.

Parking is in a small private car park next to the college so make sure you drop off your luggage at the hotel and speak to concierge who will help you with parking.

Check In was simple and we were greeted by friendly staff. Every member of staff we came across including the cleaners were super friendly.

Our room was spotless and a good size. I booked a deluxe twin and I will miss that bed. It was super comfy and we had a great nights sleep. Due to in room telephone being down, the minibar was complimentary which was great. Soft drinks and water which for us was perfect. The bathroom was clean and tidy.

There are plenty of facilities on site which unfortunately I didn't have time to make use of so that's my reason for planning another stay at this wonderful hotel in the not too distant future. I'd highly recommend anyone thinking of visiting bath to stay at this hotel, you won't be disappointed.

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

Carol

We particularly enjoyed the thermal baths and sauna facilities. However, access was limited to a few morning and evening hours unless guests paid an additional £70 per person, which was disappointing for a hotel of this category and price point.

The restaurant and bar areas felt rather uninviting and never encouraged us to dine or spend time there. More significantly, we found the staff to be noticeably unfriendly and unwelcoming throughout our stay. This stood in stark contrast to the warm and gracious hospitality we experienced elsewhere during our two-week visit to the UK.

The beds were comfortable, although the Executive Room we initially received had a surprisingly small bed for an upgraded category, and we requested a room change. Some amenities also appeared quite worn, including bathrobes with large tears.

Guests should be aware that some rooms have accessible bathrooms. While these may be suitable for guests requiring those features, we found the layout uncomfortable and it was impossible to use the shower without soaking much of the bathroom floor.

Overall, while the property has attractive facilities, the lack of welcoming service and several disappointing details made it difficult to feel that the experience justified the premium price.

10/10

Exceptional

11 Jun 2026

John T

Probably the best place to stay in Bath. A central location and a full-service hotel with a staff that strives to make your stay memorable. I’m not a spa person BUT…guests can use the spa in the morning and evening so that’s a tremendous perk !

Partner

10/10

Exceptional

10 Jun 2026

Hugh

we liked everything about this property including the luxury room and general feel of a high class establishment in a beautiful city

Partner

4/10

Poor

07 Jun 2026

Charlie

Room table was sticky and dirty
Spa was only open for free during inconvenient hours, otherwise it was £70 each

Partner

8/10

Excellent

02 Jun 2026

Mark

My wife and I recently stayed at the Gainsborough that was a lovely experience. However, when my wife booked a Spa treatment the hotel refused to honour the guest 20% discount as we had book our stay through Expedia.
Very disappointing to feel although a hotel guest we were treated differently !!

Partner

2/10

Poor

30 May 2026

atul

we had booked a townhouse Suite for 5 adults consisting of 3 bedrooms. I had personally called up reservations to confirm availability and thereafter booked through Expedia within 5 minutes of my call. Full amount was paid at time of booking.
we were however down graded to two individual rooms citing technical error in booking and amount adjusted .
very unprofessional.

Family

8/10

Excellent

29 May 2026

Gary

For the price, the hotel did not stand up to other properties. Very little in the way of dining. The AC in our living room did not work. Maintainence came but didnt fixed it, left a fan insteas. Temperature was at the consistent 27 C our 3 day stay. Parking off site. Location of hotel was near points of interest and restaurants. Staff was helpful.

Partner

10/10

Exceptional

28 May 2026

Keith

Beautiful property decorated to a high standard and well presented. Staff were very helpful and the spa was well worth a visit, great location with access to the City , shopping and attractions.

Partner

10/10

Exceptional

28 May 2026

Jagpal

Lovely hotel in central Bath. Must use the spa, really special

Partner

10/10

Exceptional

28 May 2026

Seema

The most noteworthy is the location! It's very central to all the sights and quite buzzing area. We had a wonderful stay and the breakfast was just amazing. The staff is very polite and helpful. Would love to recommend to everyone looking for comfortable clean rooms and central location.

Partner

8/10

Excellent

26 May 2026

Jennifer

Fabulous hotel and amenities. Spa facilities only available free to hotel guests 8-10am and 7-9pm, outside these times it’s £70 per person, which seems excessive, especially with room rates so high. A simple booking system would allow the spa to prevent overcrowding, without the high fees.

Partner

10/10

Exceptional

25 May 2026

david

Wonderful stay at the Gainsborough Hotel! The town house was magnificent, tastefully decorated and the perfect end to our trip in the Cotswalds. The team was so helpful, polite and welcoming especially Solang and Howard. Cannot say enough about them.

Family

10/10

Exceptional

11 May 2026

Chris

I can't fault this hotel or the staff we met. We had a great night's sleep in a very comfortable bed. Lovely touches like a mini bar with complimentary soft drinks. It is in a central location, and apart from the fact it doesn't have a car park it is an ideal place to stay. A special shout out to Jenny at reception who went out of her way to be helpful.

Partner

10/10

Exceptional

10 May 2026

Lynn

Wonderful!! Great location.

Family

10/10

Exceptional

06 May 2026

Andrew

Let’s start with the hotel itself, it is stunning, tucked away but also walking distance from pretty much everything, the main lobby is beautifully decorated, spotlessly clean and easy to get to.

The room - It was one of the courtyard rooms, it was spacious, clean, well-appointed and the bed was wonderful, the courtyard is accessible from the room itself through some French doors and very private, it has a good sized TV and the bathroom was wonderful, they give you good quality loo paper (Yes, that’s more important than you think.) Tea and coffee with a coffee machine and the room even had a radio. All in all, 10/10.

The Bar – It is a small personal bar, but there are lounges to relax so plenty of space even though it feels personal, a huge selection of drinks and cocktails to choose from and expertly put together and severed by staff that know what they are doing, we will talk about them soon.

The Restaurant – We had breakfast and 1 evening meal here, and the food was amazing, good quality and cooked to perfection, and excellent range to choose from, good portion sizes and served quickly without being rushed.

The Staff – Well what can I say? The staff were second to none, from the minute we walked throu

Friends_and_family Friends

10/10

Exceptional

04 May 2026

NANCY

Beautiful little hotel right tin the middle of bath, very clean and elegant.

Family_with_children

10/10

Exceptional

04 May 2026

Jennifer

The room was spotless and spacious. The staff were consistently polite and helpful throughout our stay. The spa was exceptional—it felt like a truly special experience. The bar was a little on the expensive side, but there are plenty of pubs within easy walking distance. I would definitely return

Partner

10/10

Exceptional

29 Apr 2026

Louise

Beautiful hotel. Lovely breakfast. Restaurant staff were fabulous. Reception staff seemed a little bit hassled & were generally a tad abrupt with guests on check out. Concierge very helpful. £40 parking is quite steep bearing in mind it isn’t particularly secure.
The spa is lovely, but hotel guests are limited on when they can use it without paying £70 a head extra - this wasn’t clear prior to arrival. Times are 7-9pm & 8-10am. We had a dinner reservation in town at 7.30pm & needed to leave early for commitments at home. This meant we had a very limited time to enjoy one of the draws of the hotel.
Gym is open 24 hours and is well equipped. Treadmills - one was out of order & the second of three was running slowly when we tried to use it.
Overall a great stay, but I would expect that for the price paid and the rating of the hotel. The niggles wouldn’t put me off staying again, but they might make me look elsewhere first.

Partner

10/10

Exceptional

28 Apr 2026

Nancy

Amazing experience in every way!!! The spa is so relaxing and elegantly done , the rooms are lovely , the staff is gracious, i only wish we could have stayed longer !

Partner

10/10

Exceptional

24 Apr 2026

Sarah

Really excellent service in delightful hotel .
Bath is a fascinating city and the hotel is easy walking distance from all the historical must sees and excellent range of restaurants .

Family

8/10

Excellent

24 Apr 2026

Simon

Great hotel, lovely staff. Only two draw backs were the towels were like sandpaper and the spa (due to only two two hour slots for guests without paying extra) was quite crowded

Partner

8/10

Excellent

23 Apr 2026

Sarah

Such friendly attentive staff .
Good breakfast and beautiful city .
Only downside was noisy local youths disturbed my sleep two out of three nights

Family

6/10

Pleasant

23 Apr 2026

william

Our room was at street level and as a result, quite noisy with people and traffic going by as well as workers in the alley operating loud machinery. Otherwise, the room was fine.
The spa was lovely and Shoua, the massage therapist was excellent. He was very strong and did a great, deep massage.

Partner

10/10

Exceptional

20 Apr 2026

Mark

Great location & lovely hotel. Only small issue is parking - dropping off and finding car parks is difficult in Bath!

Partner

10/10

Exceptional

20 Apr 2026

David

Very helpful front desk and valet

Partner

6/10

Pleasant

17 Apr 2026

Robyn

The spa was wonderful. The rooms are clean and the staff is very kind. I believe that they want to ensure you are comfortable. But, they are working with a property in need of maintenance. Our air conditioner worked the first night, but the next day we couldn't get the temperature below 24c/75f. After two attempts to fix it, they moved us to another room, where we discovered another guests gift wine, cupcake and greeting. Not a tragedy, but not assuring either. We got our new room pleasantly cool, though the thermostat never moved from 22c/72f. And it was definitely cooler than that. 2 out of 2 room temperature controls malfunctioning. A five star hotel to me, will get the details right. I didn't leave The Gainsborough with that impression, and it certainly wasn't the relaxing few days I had hoped for.

Partner

6/10

Pleasant

15 Apr 2026

Colin

Disappointed that the spa was only available to guests between 8am - 10am and from 7pm-9pm. Other times was a charge of £70ppp day.

The hotel is lovely but a couple of notes: floor tiles all cracked in our bathroom and the bathroom layout meant access to the shower over the bath was a negotiation and would have been tricky if you weren’t fully mobile. In general, great location but at the price I’m left a little disappointed.

10/10

Exceptional

09 Apr 2026

Penny

I love the spa and breakfast here, one of my favourite hotels.

Partner

10/10

Exceptional

05 Apr 2026

Sian

Very lovely hotel, good location- kind staff

Partner

10/10

Exceptional

04 Apr 2026

Victoria

Breakfast menu excellent. Staff were incredibly attentive. Spa an amazing place to chill out

Partner

10/10

Exceptional

01 Apr 2026

Emma

The breakfast was fantastic, fabulous choice of food and juices; staff were so helpful and attentive.

Spa was a welcome treat, after a day of exploring the city; again, staff in spa were so helpful.

Room, as rest of hotel, was spotless. The windows were rather old and hard to open ( to air the bathroom, after a shower), but the building is relatively old.

The private parking was expensive, but only a short walk from the hotel and we knew the car was safe and secure.

All in all, a wonderful stay at The Gainsborough, will definitely return; was a wonderful experience.

Family

10/10

Exceptional

31 Mar 2026

Denise

Had not realized it is the only hotel in Bath that has access to the hot mineral springs. They block off two hours in the morning and two hours in the evening where hotel guests can come and go as you please and use the Spa with access to the hot tubs, infrared sauna, steam room, ice baths and pool. It was excellent!

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Nichole

Absolutely enjoyed our stay at this hotel! I highly recommend it if you are visiting bath, it is right in the center of everywhere you need to be. And also it is right next door to the thermal bath spa.

My only complaint is when we booked it it said we had use of the amenities of the hydrotherapy within the hotel. Getting close to our booking date we received information about it letting us know when we were allowed to attend. We were restricted from 8:00 a.m. to 10:00 a.m. and 7:00 p.m. to 9:00 p.m.. I do understand it is to keep the quiet and ambience of the spa however those times didn't entirely work for us so we did not end up getting the full experience we were hoping for. However our rooms were beautiful, the classical music that played in the rooms was an added touch that I didn't even know I would enjoy! I do highly recommend however I hope in the future there will be more clarification on the Expedia and website of the hotel that explain it has extreme minimal time usage throughout the day.

Partner

8/10

Excellent

31 Mar 2026

PANUTTA

Breakfast was a bit kaos, but it was a nice stay.

Partner

10/10

Exceptional

30 Mar 2026

James

Great property in a central location - perfect for a weekend visit to Bath

10/10

Exceptional

29 Mar 2026

Selina

A lovely, clean, modern hotel. The room was very clean and comfortable. Breakfast options were vast and tasted great. The spa facilities were plentiful. The staff couldn’t be more helpful. Overall a fabulous hotel that we’d definitely stay in again.

Friends

8/10

Excellent

23 Mar 2026

Kate

Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded.

Partner

10/10

Exceptional

21 Mar 2026

Sonal

Great spa and service

Family

10/10

Exceptional

19 Mar 2026

Daniel

Fantastic facilities, great Customer Service

10/10

Exceptional

18 Mar 2026

Vineeta

Perfect in everyway.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Hai Yen

The spa was lovely and the room upgrade for my birthday was very appreciated. However, room service had limited choice and overpriced for the amount of food in the salmon salad.

Friends

10/10

Exceptional

12 Mar 2026

Elizabeth

Clean rooms and it’s in city centre it’s so close to everything you’d need. Staff were so lovely

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

John

Great rooms, great food, great service and right in the centre for easy shopping and sightseeing.

Partner

8/10

Excellent

12 Mar 2026

Gemma

Lovely stay, attentive staff and relaxing spa getaway

Partner

10/10

Exceptional

07 Mar 2026

judith

The spa was wonderful

10/10

Exceptional

07 Mar 2026

Christine

What a lovely hotel, rooms are to a high standard and breakfast is delicious.

Partner

10/10

Exceptional

05 Mar 2026

Nigel

The Spa wasnt available, but they gave out complimentary vouchers for the Thermae Spa across the road.
The room and the hotel was fabulous. The staff were very kind, and always ready to assist.
A quality hotel.

Self

10/10

Exceptional

02 Mar 2026

Rosemarie

Spa was amazing. Very central ,very near shops and restaurants.

Family

10/10

Exceptional

02 Mar 2026

Gaynor

What a wonderful stay in The Townhouse - from the impeccable staff team to the truly impressive spa facility, a real memory to cherish.

10/10

Exceptional

01 Mar 2026

DU Jessy

Sparkling clean rooms, housekeeping took the initiatives setting up extra double bed in the 2 bedroom suites which my husband greatly appreciate as it was by the window. The bathtub was a highlight as both my sons loves to soak in it. The breakfast was a little disappointed as there was only drinks, fruits, bread, pastries, cheese and salad spread on the counter while we were allowed to order only 1 customised plate of breakfast for each pax. Receptions and Concierge staffs were superb friendly and warm making us felt right at home.

Family_with_children

10/10

Exceptional

01 Mar 2026

Alison

Despite a problem with my room upgrade request being cancelled, I can confirm the staff, room, service and location was excellent

Stewart from Concierge was very helpful so a real attribute to the hotel.

Partner

10/10

Exceptional

23 Feb 2026

graham

The staff are just wonderful and I mean from front desk to the lady cleaning the room

Partner

10/10

Exceptional

23 Feb 2026

Neha

Staff were fantastic, room and spa were lovely (and my massage was fantastic). We had a very nice and relaxing stay there.

Partner

6/10

Pleasant

15 Feb 2026

Kevin

Dated room facilities; shower one old showerhead with no handheld. This for a modern day hotel, especially a suite is poor and doesn’t reflect value. Breakfast choice was limited, free spa periods were overcrowded. Gym had old limited equipment and cobwebs in the corners and windows.

Leisure Partner

10/10

Exceptional

14 Feb 2026

Lai Man Mimi

Very nice room & service. We did a joy the hot spa & pool.

Friends_and_family Friends

4/10

Poor

13 Feb 2026

Curtis

This is written with regret. I had given the hotel a chance to put this right. All I wanted was a simple apology, they failed to do that.

I would have almost certainly returned given a simple apology. Nicest hotel I have stayed at in a long time. Staff were flawless and it is a shame this review can not reflect that in stars.

The breakfast made my partner very unwell, it was not just of poor quality but not safe.

Hotel is lovely but avoid any food there. The second star is saved by the outstanding front desk and concierge team. Otherwise it would be 1-star. At £500+ for the night and £40+ PP for breakfast, I had high hopes only to be left searching for a cafe after. 20% of the price and 10x the quality.

10/10

Exceptional

08 Feb 2026

Sukhdev

The stuff was excellent

10/10

Exceptional

06 Feb 2026

Tejal

Staff provided us with a lovely card and complimentary wine towards our 50th birthday. Made our stay very special, room was spotless and very comfortable, had a wonderful relaxing stay.

Leisure Friends

10/10

Exceptional

02 Feb 2026

Nicolle

👍

6/10

Pleasant

30 Jan 2026

Risto

Our stay at The Gainsborough Bath Spa was a mix of positives and disappointments. Check-in was pleasant, and the concierge team was outstanding — extremely helpful with luggage, car parking and providing information about the city.

However, the overall experience did not meet true 5-star expectations. First, I was asked to choose breakfast times before check-in was even complete, which felt unnecessary and rigid, especially as we arrived in the morning and the restaurant was virtually empty.

Second, the room heating appeared fixed at around 20.9°C. Fine for sleeping, but too cold to relax in the room. Housekeeping attended but could not resolve the issue and said maintenance would follow up. Unfortunately, no one from maintenance came and the problem was never fixed.

Third, it was not made clear at booking that spa access for hotel guests is limited to 2 hours in the morning and 2 hours in the evening, otherwise an additional £70 per person is charged. For a luxury hotel, this felt like penny-pinching rather than premium service.

Finally, on checkout the front desk effectively added £20 for “tips”. I have never seen this practice and it left a bad impression — tips should be discretionary and earned, not added without consultation.

A luxury hotel should feel effortless, transparent and guest-focused. Unfortunately, this stay felt overly restricted and transactional — not the 5-star experience the price and branding suggest.

Partner

10/10

Exceptional

30 Jan 2026

Brian

Excellent stay

10/10

Exceptional

29 Jan 2026

Michael

Perfect stay!

Self

10/10

Exceptional

27 Jan 2026

Alison

Amazing room and amenities! Guest can use the spa during certain hours and it was super nice and not too crowded. Beds were so comfortable.
Only negative was the room was super hard to find and had to go up and down a lot of stairs to get to it.

10/10

Exceptional

25 Jan 2026

Kaye

Excellent room, great parking, excellent staff.

Partner

10/10

Exceptional

25 Jan 2026

Andrew

My recent stay at The Gainsborough Bath Spa was a memorable blend of luxury, comfort, and exceptional service. From the moment I arrived, the hotel delivered an experience that felt both indulgent and effortlessly smooth.

🛏️ Rooms & Comfort

The room was beautifully presented — elegant décor, immaculate cleanliness, and a bed that made it far too easy to sleep in. Thoughtful touches throughout the space created a sense of calm, and the overall atmosphere felt genuinely premium

The spa is unquestionably the highlight. Having direct access to Bath’s natural thermal waters is a rare privilege, and the hotel has created a serene, restorative environment around it. The pools, saunas, and relaxation areas were spotless and well‑managed, making the entire experience feel exclusive and unhurried.

Breakfast was high‑quality, with fresh ingredients and attentive service. The dining areas were relaxed yet refined, and staff were consistently warm and professional.

Every interaction with the team was friendly, efficient, and sincere. Staff struck the perfect balance between professionalism and approachability, which elevated the stay even further.

Situated in the heart of Bath, the hotel is perfectly placed for exploring the city’s historic sites, shops, and restaurants. Everything is within easy walking distance.

Partner

10/10

Exceptional

23 Jan 2026

Claudia

W were greeted

Friends_and_family Family

8/10

Excellent

21 Jan 2026

Claire

Clean, spacious hotel. Welcoming staff. Comfy bed. Nice central location in Bath.

Leisure Partner

8/10

Excellent

20 Jan 2026

Kelly

Spa was lovely! Staff seemed annoyed and rather stressed.

Leisure

8/10

Excellent

18 Jan 2026

Tina

Lovely property and the spa village is a treat! And free from 7-9pm and 8-10am; pretty busy in the morning though

Leisure Partner

10/10

Exceptional

13 Jan 2026

Nancy

The hotel is beautiful. The service is delightful. The staff is great. Shout out to Chris the bartender. And it’s the only hotel in Bath with its own spa with waters from the local hot springs. I highly recommend it.

Leisure

8/10

Excellent

07 Jan 2026

Barry

Nice hotel but some issues

10/10

Exceptional

01 Jan 2026

Gary

Very comfortable hotel. Really fantastic and friendly service. Couple of issues with my son's room which they dealt with immediately and moved him to another room.

But the piece de resistance is the amazing Roman spa which guests can use in the morning and evening for 2 hours. Several different pools of different temperatures plus sauna and steam room. And of course a gym and treatment rooms available all day. Delicious family dinner in the restaurant - really excellent food. Would happily go back.

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

Angela

My third visit to this hotel . .. great location very comfy beds .. gorgeous spa but sadly my massage which was very expensive was very average and therapist kept coughing ..
breakfast was nice and good coffee.. the bar is very small with no atmosphere go out ..

Friends_and_family Friends

10/10

Exceptional

21 Dec 2025

Benjamin

Always a lovely stay at the Gainsborough.

Leisure Partner

10/10

Exceptional

16 Dec 2025

steve

We loved everything about the Gainsborough, the staff were very helpful, the Spa was brilliant, the room was clean and today, also the maid was very polite and helpful.
We were also upgraded to the Gainsborough suite as we mentioned it was our 25th anniversary so this was a plenty surprise, the hotel went above and beyond as they laid on a complementary fridge of drinks, a bottle of wine and a big box of Bath cheeses.
Truly wonderful stay - thank you we come again.

Leisure Partner

8/10

Excellent

16 Dec 2025

Dominik

Magnificent as always, staff attentive and lovely.

6/10

Pleasant

16 Dec 2025

Dan

Lovely rooms, spa was good altho some of the hot baths were out of use. Breakfast was very expensive, 25£ for continental and 40£ for a cooked breakfast. Also found out a day before that the main restaurant was closed in the evenings ( poor ) but found a better restaurant ( se7en up the road best steak ive ever had )

Partner

10/10

Exceptional

14 Dec 2025

Jaymee

Good ambience, spacious room. Best of couple romantic getaway

Partner