Henrietta House, a member of Radisson Individuals

United Kingdom , Bath
BATH, Henrietta Street
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50 reviews shown

8/10

Excellent

06 Mar 2026

Natasha

Helpful staff, great location.

10/10

Exceptional

05 Mar 2026

Nikki

Excellent location

10/10

Exceptional

04 Mar 2026

Tewsday

Hotel was in the perfect location, and was really lovely. The room we had was on the top floor and a paid a extra £10 a night for a bigger room instead of the cosy room. I highly recommend getting a standard over the small. We had Aircon which was a thankful thing to see as it was boiling. The only down side was the aircon kept going cold to hot. Overall it was lovely and really good value. I would come back.

Partner

10/10

Exceptional

02 Mar 2026

Nicola

Super close to centre, 5-10 minutewalk. Park nearby. Fab location. Will return.

Partner

6/10

Pleasant

01 Mar 2026

Morgan

The room was fine - but I felt it could do with being updated. There was no main light in the room, so would be quite dark in the evenings. The faucet on the bathroom tap was loose and there was a fair amount of dust on the skirting boards. However, it was an excellent location and the staff were very helpful.

Partner

6/10

Pleasant

28 Feb 2026

Samantha

Room: adequate.comfortable bed. Quiet. Warm. Bathroom: intermittent hot water. Shower not fit for purpose.
Staff pleasant and efficient but a inattentive at breakfast, even when the breakfast was quiet.

Friends

10/10

Exceptional

25 Feb 2026

Lisa

I couldn't have had a better experience than staying for a night at the Henrietta Hotel. It's a beautiful place to stay, so close to the city centre. Lovely staff who kindly upgraded my room for me and even helped me fix a broken strap on my bag! The hotel is perfectly situated for Pulteney Bridge and is very close to the Roman Baths, Pump Room and all the other sights. I'll definitely stay here again 😀

Self

4/10

Poor

24 Feb 2026

George

We previously visited Henrietta House before it changed ownership about 6 years ago, and it was a beautiful hotel with tasteful decor and a luxurious feel. It was a dissapointment returning.

Our room was cramped and painted a depressing grey colour, the matress was squeeky, uncomfortable and worn out, the blinds were broken with no curtains. No sound insulaton so we were woken up repeatedly by slamming doors in the corridors, coughing in a next door room and noise from the street in the morning due to single pane windows with no secondary glazing. The room was clean and bathroom was modern.

The decor of the hotel as a whole has lost all of it's Georgian charm and now looks like a dingy nightclub, decorated with dark walls, movie posters and TK Maxx ornements. The breakfast was OK, but not the best coffee and overcooked bacon. Outragous £20 per night street parking charge, which we avoided by park and ride. Pressure put on us as we left to leave a 5* review on Google maps. Overall an uncomfortable and very dissapointing stay.

8/10

Excellent

22 Feb 2026

Daniele

The staff was very kind, and the breakfast delicious

Partner

6/10

Pleasant

20 Feb 2026

Mrs Rachel

The staff were excellent and the breakfast was superb. The room was in the basement and wasn’t quite what I was expecting!

8/10

Excellent

05 Feb 2026

Andrew

The room was nice and clean and the hotel was quiet.

Partner

6/10

Pleasant

31 Jan 2026

charlotte

The room was lovely, but because it was on the third floor it was an oven, even with the radiator off and windows left open. Also the water supply to the bathroom was a bit hit and miss and sometimes nothing came out of the taps.

Leisure Partner

8/10

Excellent

23 Jan 2026

Carter

Polite, efficient staff. Beautiful clean, airy room. A slightly quirky hotel. However, my room missed an accessible mirror (I am very short sighted), the fixed soap and lotion was difficult to reach and the TV wasn’t working.

Leisure Family

10/10

Exceptional

13 Jan 2026

Martin

Nice room and pleasant environment. Helpful staff too

Friends_and_family Family

8/10

Excellent

12 Jan 2026

Christopher

Rooms were clean, spacious and staff were friendly and professional.

Leisure Family

10/10

Exceptional

10 Jan 2026

David

We love this hotel and its really kind and professional staff.

6/10

Pleasant

06 Jan 2026

Mary Jane

No washclothes

10/10

Exceptional

06 Jan 2026

Nanda

The room was good, staff were very helpful, good amenities and location is fabulous

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Patrick

Nice décor spacious room however shower was an issue as the showerhead would not stay in position

Leisure Friends

10/10

Exceptional

04 Jan 2026

John

Basement room, very noisy

Partner

10/10

Exceptional

25 Dec 2025

Sergey

Great stay when in Bath. Close to all the attractions but quite and cozy

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Marie

Perfectly dedicated excellence staff, very stylish

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Louise

The staff were so polite and attentive. Nothing was too much for much for them. Hotel lovely rooms comfy. Ideal spot 5 min walk to the town, would recommend and will be back. Breakfast was lovely and plentiful.

Partner

8/10

Excellent

11 Dec 2025

Robert

Bathroom clean but tired. Needs updating.

Partner

10/10

Exceptional

26 Nov 2025

Ben

Really helpful and friendly gentlemen and the ladies that did the breakfast in the morning or delightful

Business

10/10

Exceptional

26 Nov 2025

Madeline

The staff are nice, the room was clean and cosy and the breakfast was generous and tasty.

Leisure

2/10

Poor

23 Nov 2025

JENNA

My room was located next to the front door i was continually woken up throughout the night with people coming in. I was also woken really early this morning when guests started leaving. The door bangs and was really squeeky. Room was nice size and comfortable bed. No biscuits with the tea facilities. Shower was good. Breakfast was expensive, took ages for us to be seated even though we confirmed a time the night before, took ages to be served. We had the full english, it was luke warm and toast was like cardboard. Unfortunately i wouldnt recommend staying here and we wont be back.

Friends_and_family Friends

10/10

Exceptional

05 Nov 2025

Ben

All the staff were very helpful

Business

10/10

Exceptional

04 Nov 2025

Laura

The rooms were very comfortable, the building was beautiful, and the customer service was exceptional and very friendly. I would definitely recommend. It was also fantastic that there was a lift, which allowed older members of the party greater access.

Leisure Family

8/10

Excellent

04 Nov 2025

Gem

Really lovely area and easy to get to the city centre. Staff were excellent, so friendly and the breakfast delicious. Some elements of the room were looking old and worn, and the bed was extremely firm (loved the pillows though.

Leisure Self

10/10

Exceptional

21 Oct 2025

Jayne

Lovely staff

Partner

10/10

Exceptional

18 Oct 2025

Marie

We stayed on a Thursday night for one night, for my partners birthday. We were kindly upgraded to room 201 which was a gorgeous room at the front of the hotel. Decor was quirky with a boutique feel throughout, the breakfast was delightful, and the staff were superb.

Partner

10/10

Exceptional

05 Oct 2025

Jane

Great hotel and staff

Lovely hotel in a great location, super friendly staff and a lovely room - thank you Aman for a friendly check in

Business

6/10

Pleasant

31 Aug 2025

Neil

Pretty good value, but doesn't quite hit the heights it should given the location. Tried this place three times with mixed results. From finding pasta in the fridge, to being charged twice to, most recently, having a room without chairs or water provided, I just wish it would try harder. But.....great value

Leisure Partner

8/10

Excellent

27 Aug 2025

Verified traveler

Interesting property.

An interesting property. The staff were very accommodating- especially over their limited parking as i unexpectedly couldnt walk well. They also changed our room as the first one was very hot. Both were well presented for older property.

Partner

6/10

Pleasant

26 Aug 2025

Hollie

The room had two single beds pushed together even though it was superior, the aircon unit didn’t blow cold air and was incredibly noisey, the room was incredibly warm all weekend. The light shades were wonky, the bath really needed re-doing and it was creaking like crazy when you got in. The room overall was a bit shoddy and needs a re-dec. The parking isn’t ideal but that of course can’t be helped, the staff were very polite and helpful. With a few tweaks it could be greatly improved - it is a good location

Leisure Partner

10/10

Exceptional

25 Aug 2025

Mike

Henrietta fhoyel

Fantastic staff so willing to help with anything

Friends_and_family Friends

8/10

Excellent

05 Aug 2025

Simon

The staff were very friendly from arrival, and continued to be very good throughout. The room was up several flights of stairs, which was fine for us, but would not be suitable for elderly or infirm people, and lift was out of order throughout our stay.
Place in general could do with freshening up (paint/carpets) although our room itself was fine

Leisure Partner

8/10

Excellent

30 Jul 2025

Sally

A bit disappointed

The hotel is in a great location for visiting Bath. The check in was very quick and easy. The hotel decor was quirky, which was something we really liked. The room was up in the eaves so the walls were slanted making the room feel even smaller. The decor was nice and the bed was comfy but the bathroom could have been cleaner… there were dirty marks on the mirror and on the side. A face mask was left on a hook which we found odd. There was no milk, bottled water or drinking glasses in the room which we didn’t realise until we wanted some water during the night and a tea in the morning. So, it was just ok and as the title suggests, we left a bit disappointed.

Friends_and_family Friends

2/10

Poor

18 Jul 2025

Michael

Very damp and smelled made me ill

This was terrible. The hotel should not put customers in room 44 as it's a very damp basement room (to the point the carpet is wet underfoot).

I felt really ill the next day, so I feel that the room is unsafe for guests to stay in... even before being shocked to see the quality of wiring in the room.

Radisson should be ashamed.

Self

10/10

Exceptional

16 Jul 2025

Alistair

Would stay again

Very quiet stay in a garden room. Ideally located for visiting Bath.

Friends_and_family Friends

8/10

Excellent

14 Jul 2025

Verified traveler

Spacious and quiet, close to Roman Baths

Tucked into a quiet street very close to the Roman Baths, convenient to many restaurants and shops. The room was quite spacious and had both heat and an in-wall AC which was much appreciated as we were there during a heat wave and few places were cool. Bath has many hills and this stay was convenient to all the major sites without any up and down hikes!

Friends_and_family Family

6/10

Pleasant

12 Jul 2025

Pauline

Good place, but doesn’t match the standard and the price

Business Self

8/10

Excellent

21 Jun 2025

Stephanie

A little surprised reception did not know local blue badge rules

Partner

6/10

Pleasant

16 Jun 2025

The Boutique Room we had was located in the lower ground floor. It was noisy, the toilet didn’t flush properly, shower leaked. Damp showed through in the bathroom. Overall, it was a tired room which needed updating & maintenance. Breakfast was fine but I think if it offered cheeses & hams for the full continental experience & pancakes as well, that would bring it on par with other hotels. There was no parking at the hotel (everyone I met had to park elsewhere) but parking at the Podium car park was ok. Overall, this is an expensive hotel because of its location. The staff were all friendly & helpful.

10/10

Exceptional

13 Jun 2025

Joseph

Great location, staff and hotel. Great ‘ English breakfast”

Leisure Partner

2/10

Poor

08 Jun 2025

Bartosz

Dirty! Travelodge have higher standards! Staff incompetent!

10/10

Exceptional

19 May 2025

Kim

Positive review

Great location, polite, friendly staff, clean rooms; would highly recommend.

Friends_and_family Family

10/10

Exceptional

14 May 2025

Caroline Anne

Wonderful stay in a beautiful room in an elegant hotel in a beautiful, central location, with very friendly staff. Thank you

Leisure Partner

8/10

Excellent

13 May 2025

Verified traveler

Great location

Great location. I was in a lovely room with great decor, super clean and comfortable bed.

But we were sad they didn’t put our three room bookings next door to each other. And the light from the corridor into the room was bad.

Friends_and_family Friends