Name: Henrietta House, a member of Radisson Individuals
Address: Henrietta Street, Bath, BA2 6LR, GB

10/10

Exceptional

18 Jul 2026

Mrs B M

Upon returning home from our recent stay we realised we had left 2 jackets in the hotel.
The staff could not have been more helpful in making sure we got our jackets back safely.
We would not hesitate to stay with them again.

Partner

8/10

Excellent

13 Jul 2026

Steve

Perfect location for exploring Bath, occupies a number of former homes in a town street with high ceilings and grand interior designs close to the historic centre. Good breakfast and very friendly staff. There is even limited parking if you arrive early enough, which is rare in Bath. Idiosyncratic and appealing hotel.

Partner

6/10

Pleasant

12 Jul 2026

Deborah

The hotel is situated in a great location. The centre of the city is just around the corner and there is a very beautiful park just up the street.

There is a heat wave in Bath and a lot of properties cannot have air conditioning. So, I booked this hotel because the listing on Expedia said it was air conditioned.

When I arrived they showed me to a room that was not airconditioned. It was stiffling. I went back to reception and was told that I was in traditional wing of the hotel and those rooms are not air conditioned. They then said that while the main listing says the hotel has air conditioning, they do not list airconditioning among the ammenities in those rooms. Which is a cop out.

The person at the front desk that I spoke to was a bit rude and I could tell he was annoyed that I requested a room switch.

The rest of the staff were polite and helpful. The elevator was broken so a staff member carried my suitcase up the stairs for me. There was something wrong with the TV and they fixed it pretty quickly.

The pictures make it look a lot more luxurious than it is.

Self

8/10

Excellent

08 Jul 2026

NIGEL

Location and having parking within city fantastic
Very nice original character property refurbished to a very high standard many years ago and now could do with some tlc

Partner

6/10

Pleasant

06 Jul 2026

Bernardo

Staff very nice and the hotel was fine and central but the room was very small difficult to get into bed and couldn’t get in the shower. It says cosy but that’s going a little to far

Partner

10/10

Exceptional

05 Jul 2026

Ernest Chee Sing

Very comfortable thank you

8/10

Excellent

05 Jul 2026

Daniela

Nice house very close to everything

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Paul

Was surprised to be charged £22 on arrival for parking. No mention of this previously. Dinner menu only had five mains of which they didn’t have one available and when I asked for ice cream with desert they didn’t have any either.

Breakfast to be fair was good. Over all ok but sadly for an Addison related property I’m not rushing back.

8/10

Excellent

30 Jun 2026

Nikki

Clean room, ideally situated. Had to wait nearly an hour after the 3pm check in time for room to be cleaned

Self

8/10

Excellent

30 Jun 2026

Helen

Lovely helpful staff . Amazing location . Standard rooms very small and don’t have air conditioning though a fan was provided but room was very hot as we were visiting in heat wave . We would visit again but choose a different room.

Partner

10/10

Exceptional

28 Jun 2026

Pam

We had a great stay at Henrietta House this weekend, the staff were really friendly and helpful. It was great that they have a small car park that we were lucky enough to get a space in. The walk into town only took about 5 minutes, so this hotel was a perfect base for us. I would recommend this hotel and definitely stay here again.

Partner

8/10

Excellent

20 Jun 2026

Nicola

Centrally located property. Big room and nice decor. What was confusing was that only the main building with the reception had air-conditioning, but we were housed in another building down the street which did not have AC. So make sure you clarify that if you would like an air-conditioned room.
Breakfast was great!

Partner

6/10

Pleasant

10 Jun 2026

abby

I liked this hotel, and would give five stars, except for one signficiant issue:

I booked a basic room on Hotels.com. The description of the room included \"black out curtains\" and the photos show a window with curtains (as reflected in a mirror -- obviously a photo from a different room). However, the room I was given had no windows, and this is apparently the basic room; the online descripiton is just incorrect. The front desk staff was very helpful and changed me to a different, comparable room with a window. But I was lucky something else was available. Radisson - please correct your room description!

10/10

Exceptional

09 Jun 2026

Ritchie

We arrived a bit early but staff were helpful and checked if our room was ready which it was. So got in earlier which was a boost. We got parked in the small private car park which is £22 a night which is a bit hefty. Our stay was great and the staff were helpful. The only downside was the bathroom being on the small side. Would return again if in the area.

Partner

10/10

Exceptional

09 Jun 2026

hindo

absolutely loved our stay.The hotel was clean,friendly,and in a fantastic location, with everything within walking distance. The customer service was excellent throughout our visit,and we couldn't have asked for a better experience.
A special thank you to Rajeev kumar who truly made our stay even more enjoyable.His kindness, helpfulness, and local knowledge made exploring the area so much easier for us.
I would highly recommend this hotel and would happily stay here again.Thank you for making our trip so memorable!

Friends

4/10

Poor

08 Jun 2026

Jonathan

I wouldn't return! The room was so small, you couldn't walk round the bed, or open the wardrobe doors. The window wouldn't open because the sash cord was broken. The water failed in the bathroom in the morning. The crockery and at breakfast was grubby and we had to ask for clean.
Staff were helpful and pleasant, but overall, this was poor.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

Helen

Room was very clean, the staff helpful and the breakfast was limited choice but the food was good. The air conditioning in our room was a bit noisy but due to the age of the building this was acceptable.

Friends_and_family Family

4/10

Poor

03 Jun 2026

Alison

The weather was hot and the room was insufferably hot even with a fan, portable a/c unit and keeping heavy curtains closed. I was almost scalded in the shower as once you got it warm after a few minutes, someone in the building must have flushed and then the shower was ice cold only to go back to scalding once you turned the hot water back up. It’s in a good spot close to historical areas but not very comfortable.

Family

6/10

Pleasant

31 May 2026

Claire

The hotel is conveniently located close to the centre of Bath and within easy walking distance of the main attractions. We stayed in a double room, which was a good size, and the bed was very comfortable. The room was supplied with clean towels, and the shower was spacious and worked well.

Unfortunately, there were a few drawbacks. We had breakfast during our stay, but much of the food was overcooked. The toilet also had visible mould around the rim where the water flows, which was disappointing from a cleanliness perspective.

Overall, the hotel was pleasant enough, but it felt somewhat overpriced for what was offered. In particular, the £22 parking charge seemed excessive and added significantly to the overall cost of the stay.

Partner

8/10

Excellent

28 May 2026

Helen

Good location, very helpful reception staff. Comfortable bed and very clean. Only negative was the terrible tv signal (room 4a), which needs to be connected to the main aerial or upgrade to wifi. A plug in aerial just doesn't work. A privacy blind would also be helpful as only curtains, not great for street facing room.

Friends

8/10

Excellent

24 May 2026

Helen

Very well located property, full of character. Stayed with friends in an attic suite with two bedrooms. Very stylish but in need of some routine maintenance e.g. none of the window blinds were working, the bedsheets didn’t fit the mattresses and the TV didn’t work. Plus there is no air-conditioning in the older rooms which wasn’t ideal on one of the hottest days of the year, although fans had been provided. However, the manager did offer a partial rebate by way of recompense, as well as his apologies, and the rest of the facilities were fantastic.

Friends

8/10

Excellent

20 May 2026

Kay

Very convenient for centre of Bath with all it has to offer , easily within walking distance. Decent breakfast and accomodating and helpful staff - especially Ranjeev on reception . Comfortable bed with lovely soft pillows.There is limited car parking but customers can use Podium car parking which is a short drive / walk from the hotel.

Self

6/10

Pleasant

20 May 2026

Jemma

The room was very basic with just a single bedside table - no other furniture. We started with a room in the basement which was extremely small and dark and claustrophobic but the staff were very kind and moved us to a different room on the ground floor which was lighter and had a window that at least opened. But as I said a very basic room. The fridge didn’t work either and the bed sloped in one direction. We won’t be going back.

Partner

8/10

Excellent

19 May 2026

Shaun

Room was clean. It is an old property, which i knew before booking, but there definitely were some other customers with heavy feet in the room above me.

Self

8/10

Excellent

13 May 2026

Amrit

Lovely room and bed was very comfortable.

My only criticism is that there is no shower door which made the floor in the bathroom wet which can lead to slipping. I think maybe a mat would be helpful as I had to use a towel to soak it up

Partner

6/10

Pleasant

12 May 2026

Ailin

The room was okay clean. Hotel is in a quiet neighborhood.

4/10

Poor

10 May 2026

Barbara

Very close proximity to exploring the centre of Bath. Everything we wanted to see was walkable.

Self

8/10

Excellent

08 May 2026

Paul

Great location for Bath, only 5 minutes walk.
Hotel staff very friendly and helpful and great service.
Room very clean and comfortable with a small but great bathroom.
Very limited car parking area, so if you want a space arrive early like we did.
Breakfast very good and good value, as nearby cafes charge similar prices.
All in all a very good stay in Bath.

Partner

8/10

Excellent

06 May 2026

Terry

Very attentive front desk

10/10

Exceptional

04 May 2026

Yuan

One of the best hoteliers in Bath

Self

10/10

Exceptional

04 May 2026

Carolyn

First of all visiting Bath was awesome! The hotel was Very convenient to the Roman baths and Abby, close to restaurants and the river. Hotel staff were friendly and helpful. We had a car and wished we would have contacted the hotel ahead of time since we had had to park in an off site lot.

Partner

10/10

Exceptional

01 May 2026

Robert

Lovely place with fab location. A few minor issues and staff were great,

Partner

8/10

Excellent

29 Apr 2026

Isabella

Really lovely staff for the night in the kit room. Everything was perfect apart from bath had no plug. Had to make do with a flannel. I would stay again

Partner

10/10

Exceptional

19 Apr 2026

Alice

We stayed one night and did not spend much time in our room but it was large, clean and quiet and the staff were extremely welcoming and helpful!

10/10

Exceptional

17 Apr 2026

Craig

Great location which is a nice walk from Bath Spa. Near a number of museums and close to the river. Clean room and great service from the staff there

Self

8/10

Excellent

16 Apr 2026

Gareth

Check in was seemless, all staff very polite and helpful. Breakfast was great

10/10

Exceptional

14 Apr 2026

Margaret

Very central to Bath attractions. Level flat walk to station, and the Roman Baths and other sights. Staff very pleasant and useful; gave us an eatlier check in when we arrived in Bath in the rain.
Would stay again.

Partner

10/10

Exceptional

10 Apr 2026

Victoria

Beautiful historic building and friendly staff. Great location for exploring Bath on foot and nice quiet street with little traffic. I especially liked having breakfast served to the table instead of buffet - that should be highlighted on the website. I was upgraded to a lovely airy 2nd floor room with a bath in the annex which was welcome on a hot couple of days.

Self

6/10

Pleasant

07 Apr 2026

Laura

Pros: An excellent central location with friendly staff. On site Parking was limited and a bit expensive, but the staff were great at pointing out alternatives, and everything we needed was within walking distance. Cons: The rooms were okay, but missing attention to detail. The bed wasn't very comfortable, there was no long mirror or vanity table in the main room (just a bathroom mirror over the sink), and small helpful details such as a bottle opener and a welcome information pack were missing. Overall: It was not the high standard of room I would normally expect from a boutique hotel, especially one affiliated with Radisson, but we had a tolerable stay in Bath in a good location, which suited the purpose of our visit.

Partner

8/10

Excellent

03 Apr 2026

Shaun

Shops and restaurants nearby, as well as parks and a gallery. Not the easiest property to navigate for those with mobility needs. Definitely not wheelchair suitable.

Self

10/10

Exceptional

02 Apr 2026

Grace

Staff were all really nice & on the ball, very pleasant, opened doors for us, got us a drink while we waited for our room, which we got into early ( without asking) also offered us an extra half hour to check out as we went out.
So we had more time in the town.
All in all lovely hotel very close to town 5 minute walk. Only problem is parking, but the receptionist found us a space in the back car park & our Daughter & Son Inlaw who were with us.

Family

8/10

Excellent

31 Mar 2026

Joe

Very close to the centre of Bath. The hotel had a nice period feel

Partner

10/10

Exceptional

26 Mar 2026

Neila

Really nice hotel, and very close to the city center. Very calm hotel and nice staff

8/10

Excellent

25 Mar 2026

Elizabeth

The room was small

10/10

Exceptional

15 Mar 2026

Gillian

Very close to the city centre

8/10

Excellent

06 Mar 2026

Natasha

Helpful staff, great location.

10/10

Exceptional

05 Mar 2026

Nikki

Excellent location

10/10

Exceptional

04 Mar 2026

Tewsday

Hotel was in the perfect location, and was really lovely. The room we had was on the top floor and a paid a extra £10 a night for a bigger room instead of the cosy room. I highly recommend getting a standard over the small. We had Aircon which was a thankful thing to see as it was boiling. The only down side was the aircon kept going cold to hot. Overall it was lovely and really good value. I would come back.

Partner

10/10

Exceptional

02 Mar 2026

Nicola

Super close to centre, 5-10 minutewalk. Park nearby. Fab location. Will return.

Partner

6/10

Pleasant

01 Mar 2026

Morgan

The room was fine - but I felt it could do with being updated. There was no main light in the room, so would be quite dark in the evenings. The faucet on the bathroom tap was loose and there was a fair amount of dust on the skirting boards. However, it was an excellent location and the staff were very helpful.

Partner

6/10

Pleasant

28 Feb 2026

Samantha

Room: adequate.comfortable bed. Quiet. Warm. Bathroom: intermittent hot water. Shower not fit for purpose.
Staff pleasant and efficient but a inattentive at breakfast, even when the breakfast was quiet.

Friends

10/10

Exceptional

25 Feb 2026

Lisa

I couldn't have had a better experience than staying for a night at the Henrietta Hotel. It's a beautiful place to stay, so close to the city centre. Lovely staff who kindly upgraded my room for me and even helped me fix a broken strap on my bag! The hotel is perfectly situated for Pulteney Bridge and is very close to the Roman Baths, Pump Room and all the other sights. I'll definitely stay here again 😀

Self

4/10

Poor

24 Feb 2026

George

We previously visited Henrietta House before it changed ownership about 6 years ago, and it was a beautiful hotel with tasteful decor and a luxurious feel. It was a dissapointment returning.

Our room was cramped and painted a depressing grey colour, the matress was squeeky, uncomfortable and worn out, the blinds were broken with no curtains. No sound insulaton so we were woken up repeatedly by slamming doors in the corridors, coughing in a next door room and noise from the street in the morning due to single pane windows with no secondary glazing. The room was clean and bathroom was modern.

The decor of the hotel as a whole has lost all of it's Georgian charm and now looks like a dingy nightclub, decorated with dark walls, movie posters and TK Maxx ornements. The breakfast was OK, but not the best coffee and overcooked bacon. Outragous £20 per night street parking charge, which we avoided by park and ride. Pressure put on us as we left to leave a 5* review on Google maps. Overall an uncomfortable and very dissapointing stay.

8/10

Excellent

22 Feb 2026

Daniele

The staff was very kind, and the breakfast delicious

Partner

6/10

Pleasant

20 Feb 2026

Mrs Rachel

The staff were excellent and the breakfast was superb. The room was in the basement and wasn’t quite what I was expecting!

8/10

Excellent

05 Feb 2026

Andrew

The room was nice and clean and the hotel was quiet.

Partner

6/10

Pleasant

31 Jan 2026

charlotte

The room was lovely, but because it was on the third floor it was an oven, even with the radiator off and windows left open. Also the water supply to the bathroom was a bit hit and miss and sometimes nothing came out of the taps.

Leisure Partner

8/10

Excellent

23 Jan 2026

Carter

Polite, efficient staff. Beautiful clean, airy room. A slightly quirky hotel. However, my room missed an accessible mirror (I am very short sighted), the fixed soap and lotion was difficult to reach and the TV wasn’t working.

Leisure Family

10/10

Exceptional

13 Jan 2026

Martin

Nice room and pleasant environment. Helpful staff too

Friends_and_family Family

8/10

Excellent

12 Jan 2026

Christopher

Rooms were clean, spacious and staff were friendly and professional.

Leisure Family

10/10

Exceptional

10 Jan 2026

David

We love this hotel and its really kind and professional staff.

6/10

Pleasant

06 Jan 2026

Mary Jane

No washclothes

10/10

Exceptional

06 Jan 2026

Nanda

The room was good, staff were very helpful, good amenities and location is fabulous

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Patrick

Nice décor spacious room however shower was an issue as the showerhead would not stay in position

Leisure Friends

10/10

Exceptional

04 Jan 2026

John

Basement room, very noisy

Partner

10/10

Exceptional

25 Dec 2025

Sergey

Great stay when in Bath. Close to all the attractions but quite and cozy

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Marie

Perfectly dedicated excellence staff, very stylish

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Louise

The staff were so polite and attentive. Nothing was too much for much for them. Hotel lovely rooms comfy. Ideal spot 5 min walk to the town, would recommend and will be back. Breakfast was lovely and plentiful.

Partner

8/10

Excellent

11 Dec 2025

Robert

Bathroom clean but tired. Needs updating.

Partner

10/10

Exceptional

26 Nov 2025

Ben

Really helpful and friendly gentlemen and the ladies that did the breakfast in the morning or delightful

Business

10/10

Exceptional

26 Nov 2025

Madeline

The staff are nice, the room was clean and cosy and the breakfast was generous and tasty.

Leisure

2/10

Poor

23 Nov 2025

JENNA

My room was located next to the front door i was continually woken up throughout the night with people coming in. I was also woken really early this morning when guests started leaving. The door bangs and was really squeeky. Room was nice size and comfortable bed. No biscuits with the tea facilities. Shower was good. Breakfast was expensive, took ages for us to be seated even though we confirmed a time the night before, took ages to be served. We had the full english, it was luke warm and toast was like cardboard. Unfortunately i wouldnt recommend staying here and we wont be back.

Friends_and_family Friends

10/10

Exceptional

05 Nov 2025

Ben

All the staff were very helpful

Business

10/10

Exceptional

04 Nov 2025

Laura

The rooms were very comfortable, the building was beautiful, and the customer service was exceptional and very friendly. I would definitely recommend. It was also fantastic that there was a lift, which allowed older members of the party greater access.

Leisure Family

8/10

Excellent

04 Nov 2025

Gem

Really lovely area and easy to get to the city centre. Staff were excellent, so friendly and the breakfast delicious. Some elements of the room were looking old and worn, and the bed was extremely firm (loved the pillows though.

Leisure Self