Name: Macdonald Bath Spa
Address: Sydney Road, Bath, BA2 6JF, GB

8/10

Excellent

04 Aug 2026

Sophie

The room was a little dated, but very comfortable and lots of space, aircon was lovely in the warm weather and mini fridge was handy.
Spa was nice, although pool was very busy not great for lane swimming. Variety of saunas and steam rooms was good and the outdoor area was really nice although busy.
Only had a quick lunch, service was fairly slow having to find staff a few times before we were given menus or had orde taken. Sandwiches were very good, although expensive for what they were, we chose to go I to bath for meals during the rest of our stay.
Overall a really nice hotel, the people on the desk were very helpful and friendly, helped us out a few times when in need.

8/10

Excellent

03 Aug 2026

alex

I was left somewhat frustrated to pay £16 per head for breakfast for 3 people - total £48. I ordered the larger cooked breakfast and was then asked to pay an extra £6. The bigger breakfast had an egg and a pice of black pudding. This has left a negative feeling of what was an otherwise excellent stay at the hotel.

10/10

Exceptional

02 Aug 2026

Rebecca

Absolutely fantastic stay. The staff were so helpful and friendly and really attentive. The rooms were lovely, clean and a great size. The spa facilities, although in slight need of a refresh (as in a few tiles were missing), were an absolute highlight and actually larger than we were expecting. The hotel was also in a great location about 10-15 minute walk into town. Would definitely recommend the hotel and would love to stay again.

8/10

Excellent

02 Aug 2026

Kevin

Highly recommended. A beautiful place to be based in Bath.

8/10

Excellent

31 Jul 2026

Paul

Room was not clean on arrival with Malteser and popcorn wrappers in draw. Mirrors not clean on sliding wardrobe and bathroom needed to be cleaned around toilet room, with a constant tap drip! Staff were excellent when approached! The ladies in the Spa were all very good as well as the bar staff!

10/10

Exceptional

31 Jul 2026

Lucy

Lovely stay, beautiful balcony looking over the garden. Very peaceful.

2/10

Poor

30 Jul 2026

Claire

PLEASE DONT WASTE YOUR MONEY!!
I booked 2 rooms a twin for my elderly parents and a deluxe room for me and my husband.
Where do I start?
My parents room was on the 1st floor hallway smelt of damp carpet stained, their room was at the front of the hotel and overlooked the beautiful countryside, well thats if they could see out of the window..the glass had blown so they couldn't see out, the air-conditioning didn't work instead they were given 2 fans!
The room was dated and tired broken bathroom tiles bath cracked and had nail Polish on it.
The spa is terrible it reminds me of a local leisure centre, very tired, and dirty the indoor pool needs a deep clean, the steam room had lights missing so just bare holes in the roof and the seating had loads of tiles missing and sauna and salt rooms don't work properly, the outdoor pool was filthy the tiles need a deep clean the pools need money spent on it..the outdoor area has various broken floor tiles so you cant walk barefoot outside.The whole hotel needs a makeover, the breakfast is below standard.My honest opinion is spend the extra money and stay elsewhere, we were very disappointed..I will be sending an email to head office of the hotel to complain!

10/10

Exceptional

29 Jul 2026

Malcolm

A great choice of hotel to visit Bath. Lovely, large and comfortable bedrooms, excellent decor and atmosphere and good dining. Plus a very nice spa. It's about a mile's walk into the city centre, but a very enjoyable one!

8/10

Excellent

29 Jul 2026

James

The property is nice but the spa area in particular could do with renovation, we stayed to visit Bath town which is lovely- I would however be disappointed if we had booked the hotel for a spa break.

6/10

Pleasant

28 Jul 2026

Sarah

Disappointing bathroom, mould around the bath and lots of chipped paint.
They only service your room if you put a service sign on the door handle which we were unaware of and did not have the appropriate sign provided in our room.
In my opinion, not up to the 5 star rating.

6/10

Pleasant

21 Jul 2026

Richard

Overall this is a good hotel very clean and in beautiful surroundings.The room was adequate and again kept clean and tidy
Our disappointment came on the first day when I ordered a full English Breakfast at just gone 9am and had to chase the waiter twice before it was delivered at nearly 10 am- I did not bother again after that. The next day I ordered a beer and cider- both were sold out but in fairness the replacement was free of charge

2/10

Poor

19 Jul 2026

Lucy

Lovely setting, good location, nice room. DEFINITELY NOT 5 STAR. I believe it used to be. It’s not now.

Staff on the whole very useless, don’t seem to know what’s what. Despite rooms being ready no check in allowed even 11 mins early. No valet yet signs for. No concierge yet signs for. Spa is very far from 5*- mould growing and smells damp.

Used tampons from previous guests in bathroom bins, rubbish in corridors, every other guest complaining.

We experienced several several issues. And only got £100 back in compensation.

It’s like faulty towers!

Friends_and_family Family

4/10

Poor

18 Jul 2026

Anna

My room wasn’t ready when I arrived and had to wait until 4:15pm for my room with a child and health issues after lengthy traveling. Not enough trowels in the room. Air conditioner in the room broken. Reception Toilets messy with no toilet paper in them. Breakfast a massive disappointment. They are basically trying to save money on everything and it make it unpleasant for the paying customer.

Family_with_children

10/10

Exceptional

17 Jul 2026

Alan

Lovely outside seating area for bar

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Teddie

The only thing that let this stunning place down was the pool!!
Cracked tiles, uneven serfice could of fallen and broken your leg on the outside pool terrace ( not even joking) far to small outdated and BADLY needs a revamp, went twice to get a sun bed there wasn’t any, loads out the back stacked up broken
Come on guys a beautiful place like this, the grounds are to die for, Absolutly stunning
Sort the dirty grotty pool area space out
Only reason why wouldn’t stay again

Partner

10/10

Exceptional

10 Jul 2026

Stephen

Great hotel with excellent, friendly and welcoming staff. Located in a great area with easy access to Bath city and attractions.

Partner

10/10

Exceptional

07 Jul 2026

Vhairi

Absolutely beautiful place to stay, we enjoyed the spa and had a very relaxing time.

Partner

6/10

Pleasant

06 Jul 2026

Bryden

It was not a five-star experience and maybe a two-star experience at best. But, they had air conditioning during the heat, which did smell moldy. This place needs maintenance. But I do believe one day thirty years ago it was a five-star hotel.

Partner

8/10

Excellent

01 Jul 2026

Dale

Nice hotel, friendly staff, nice grounds and beautiful restaurant. Hotel is a bit tired in places and I would say that's all that lets it down. Overall had a very nice stay and in a great location.

Partner

6/10

Pleasant

01 Jul 2026

Barry

The hotel has a very much a 5-star feel, reminiscent of something out of Downton Abbey. The building and public areas are grand, and the complimentary Elemis toiletries were a nice touch.
Unfortunately, my room had several issues. The toilet seat appeared to be broken, and the bathroom layout was poorly designed. The bidet was positioned extremely close to the sink, making it easy for personal items to fall into it. The sink tap was also awkwardly placed, making it difficult to comfortably wash both hands.
Although the room had a television, there was no remote control provided, so I was unable to use it.
Breakfast was disappointing and felt more in line with a 2-star hotel. The selection was very limited and lacked the quality and variety expected from a luxury establishment.
The dinner menu was also misleading. The dessert was advertised as a chocolate brownie served with vanilla ice cream and honeycomb, but what arrived was a chocolate brownie with chocolate ice cream and butterscotch popcorn instead.
Overall, the hotel has an impressive appearance and some luxurious touches, but several aspects of the room, dining experience, and attention to detail fell short of the standards expected.

Self

10/10

Exceptional

30 Jun 2026

Richard

The hotel one of the best in Bath and it was not our first visit. The hotel has a fine ambiance - maybe some redecoration is needed- a good pool - attentive staff
- and a great British Breakfast!
Good parking and a good walk into Bath

Partner

10/10

Exceptional

30 Jun 2026

CHRIS

Excellent location, very well trained staff , friendly and efficient. Really enjoyed the stay

Partner

10/10

Exceptional

28 Jun 2026

Alex

Amazing stay…fantastic team and service - my new favourite stay in Bath.. !

6/10

Pleasant

28 Jun 2026

Nathan

The hotel is really well positioned to explore Bath on foot. We stayed 3 nights. Our experience could have been better - overall it was ok. On arrival, we discovered a used towel from the previous guests hanging on the back of the door, and a half eaten apple was in the fridge. We asked reception to come and sort it out, but had to return to ask them to do something, before the desk clerk turned up and chucked replacement towels on the bed three hours later. It was ok, just not great.

The following evening, (admittedly a very hot day) we noticed the air con in the room was blowing, but not chilling. Another trip to the desk to ask what they could do, the answer was nothing. A porter was sent to press all the buttons, and advise us on how to complain. A very uncomfortable and sleepless night. I was advised to email, but couldn't find contact details, and my chat requests on the booking app remain unanswered.

The good things about our stay were: the Spa is really good. The gym facilities were warm, but well set up, and there was always space to work out. The pool was large enough not to feel crowded, and the external pool was really pleasant (warm!). The gardens are really nice. The communal spaces felt well appointed and looked after, and there was a huge TV showing world cup matches, which was good. The buildings are grand. I guess my reflection was our experience didn't match the billing.

Family

10/10

Exceptional

22 Jun 2026

Franco

Lovely stay, would recommend

Partner

10/10

Exceptional

19 Jun 2026

Thomas

Great hotel gggggggggggggggggggggggggggggg

8/10

Excellent

13 Jun 2026

Sarah

There was a problem with the room. But they did move us. I don't think Pets should be allowed in a hotel like this, we were moved as the room next door had a barking dog.
Otherwise, beautiful grounds and rooms. Staff at breakfast very welcoming, good quality food. Spa was clean. And a good stay

Family_with_children

8/10

Excellent

10 Jun 2026

Mobin

Beautiful hotel with lovely grounds and an excellent spa area. The room was comfortable and fortunately the weather wasn't too warm, as the air conditioning wasn't working during our stay. There was also a persistent clicking noise from the air vent system near the room entrance, which was quite annoying, especially at night. Aside from those issues, we had a very pleasant stay and found the hotel to be well maintained and relaxing.

Partner

10/10

Exceptional

08 Jun 2026

Matthew

All amazing. Highly recommended

Self

10/10

Exceptional

06 Jun 2026

Mark

A great stay, food in the evening was fantastic... Breakfast was ok. However the stay itself was great... Polite staff and friendly. Thank you

Partner

8/10

Excellent

04 Jun 2026

Bonnie

Poor breakfast, spa dated

Friends_and_family Friends

10/10

Exceptional

02 Jun 2026

Alexandra

Stunning and tranquil location, it's the perfect place to get away from the outside world while still having easy access into the city centre to explore.

Friends

10/10

Exceptional

01 Jun 2026

kate

Very helpful staff, nothing is to much.
The room was very clean.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Alan

Good location for Bath centre. All amenities good and drinks not to expensive for a hotel in Bath. Good choice at breakfast

Partner

10/10

Exceptional

01 Jun 2026

Trevor

Great hotel. Staff minimal.

Friends_and_family Friends

8/10

Excellent

29 May 2026

Donal

The outdoor pool and bathing area is a bit tired and could do with a clean up. The sun loungers are a bit past their best before usage date!

Fabulous outdoor cinema night as the weather was so warm.

Friends_and_family Friends

10/10

Exceptional

29 May 2026

Andrew

Absolutely great hotel. Highly recommend. Lovely gardens and peaceful setting. Close to town - a nice 15-20 min walk through the park straight into the centre of town. Room was big, clean and beds really comfy with soft feather pillows. Dog friendly too!
The spa area was excellent. Steam tools, saunas and an ice room. The best part was the outdoor thermal pool. Definitely would return.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Lucianne

A lovely hotel in a beautiful setting, the spa and pools were great to use after sightseeing. Bath town is only about a 15/20 minute walk with lots to see. If we come back to Bath we would definitely stay here again.
We only had one bar meal whilst staying but that was very nice too .

Partner

10/10

Exceptional

25 May 2026

Alexander

Initially some issues with the room where we raised it with the front desk and was moved promptly to another one. Spa and Pool in need of renovation, the outdoor is also in need of some love.

Bar staff extremely slow outside, to the point it was quicker to go inside and order rather than waiting. Really good location, and the hotel could do so much better with some a bit more care and attention to the property and service. Will be back and hopefully it'll be improved!

Partner

8/10

Excellent

25 May 2026

Jay

Amazing

10/10

Exceptional

24 May 2026

April

The hotel was absolutely beautiful,
the staff was very accommodating
and polite.
10 out of 10
would recommend.

Family

8/10

Excellent

23 May 2026

Sharon

It was a girls trip and our first time staying at MacDonald Spa in Bath. It was a beautiful historical building, but unfortunately had things that were broken down. All that said, my friend and I went to the front desk and they immediately moved us to a different room, also providing some chocolates and prosecco. I believe we heard the hotel will be undergoing some renovations.

Friends

10/10

Exceptional

22 May 2026

David

An excellent hotel, beautiful outside seating areas, a wonderful spa, outdoor thermal pool. Grand public areas and lovely bedroom. 20 minute walk into the centre of Bath. Plenty of parking. An excellent stay!!!

Partner

8/10

Excellent

21 May 2026

Leonie

Room was clean. Was a long way from centre of Bath so we had to get an uber/taxi each day.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Sheryl

Loved every moment and thoroughly enjoyed our stay. Beautiful setting within the grounds, and well maintained hotel.
The staff were extremely helpful, polite and professional.
I needed a few more Vegetarian options...not Vegan...on the menu, however, I was able to find something.
Nevertheless, I would go back to this lovely hotel, with a short drive into the City Centre.

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Jim

The Spa was so relaxing & the staff were so friendly and attentive.
The location was absolutely perfect.
Thank you @ Macdonald Spa..🙏

8/10

Excellent

17 May 2026

Simon

Couple of small points that let the 5 star feel down - staff were incredible and lovely to interact with. Spa was nice - but few things broken over the 3 days was there.

Car parking was just about ok with a full hotel.

but overall - really nice stay - great place and location - would return if good offers to be had.

Friends_and_family Family

4/10

Poor

15 May 2026

Hugo

Grand building, but seems slightly dated and tired. The room was clean enough but had outdated furniture, TV etc.

The WiFi was too slow and unstable to be usable, which coupled with the lack of phone signal was quite annoying.

Breakfast was chaotic and not up to the standard we would've expected. Lots of guests waited for a long time for coffees, teas etc which didn't arrive. Most of the buffet was empty at middle of service.

The spa was quite nice and had a decent pool and sauna.

Overall not 5* quality.

Business Family_with_children

4/10

Poor

15 May 2026

Brandy

Not a 5star as advertised!!! Average 3star. Good location and great to have parking. Breakfast poor quality. Rooms nothing fancy and showing wear and tear. Full of dust behind furniture

Partner

8/10

Excellent

14 May 2026

John

The hotel is very nice and the grounds are beautiful, staff are very good, helpful and friendly,
However the spa and pool are in need of a refurbishment/clean, some of the furniture in are room needed replacement, more like 4*, however still very nice place to stay,

Partner

10/10

Exceptional

13 May 2026

Stuart

Exceptionally clean room. Swimming pool and spa area great. Restaurant and bar had food choice. Quite expensive though for size of portions.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Ronald

What to say..a glorious historic building in a glorious park.. there are few experiences in our modern world to compare with wonderful service to boot

10/10

Exceptional

11 May 2026

Sian

We arrived and got put in a small room where the windows wouldn’t open and the camp bed for our daughter was broken, but after a disappointing start we were moved into a much nicer room with the staff being very lovely about it. The rest of the stay was wonderful, it’s a short stroll into Bath Centre, the spa whilst very busy and cramped at times was nicer when it was quieter, the breakfast room was quite special although the fruit selection could have been a bit broader the hot breakfast was delicious. The grounds are peaceful and beautiful, all in all we had a very nice stay and would definitely stay again.

Family_with_children

4/10

Poor

10 May 2026

olivia

Hotel staff were friendly and helpful. The room (courtyard suite) was tired- chairs needed cleaning and foam in seats replacing, the wooden furniture was chipped. The spa was not good, staff were on phones and chatting at the reception area, meanwhile the changing rooms were full.if discarded slippers and towels and leaves from outside. The pool and decking area was also not kept clean and didn't look cared for (paper cups, weeds (nettles) and empty bin bags. There was a member of staff sweeping at the time we were in the pool but he wasn't doing it particularly thoroughly and swept around piles of seeds and leaves from the trees. The spa terrace and changing rooms were too small for the number of people using them so it didn't feel very relaxing. The hotel terrace was a nice, calm place to sit, as was the lounge and the staff were very friendly. The breakfast was disappointing. Continental was 20 and there was very limited choice of pastries, meats, cheese and bread. The cooked was £26 and didn't feel like much more than I would get at a premier inn breakfast, bacon was pale, packet hashbrown and watery scrambled egg.fab location for bath city centre and front gardens were relaxing and well maintained. Not good value for money and disappointing for a 5 star hotel.

Partner

8/10

Excellent

03 May 2026

Christopher

Lovely hotel, Some staff very welcoming - the bar man and the waiter at breakfast went above and beyond. The room however was very warm and we could not get the air conditioning to work - even with the window open it was unbearable. The bathroom sink was a bit limescaley for my liking in what is classed as a high quality hotel.

Overall the stay was lovely

Partner

6/10

Pleasant

30 Apr 2026

Steve

Property is a little tired and could do with some decorating. Careful when purchasing drinks from the bar as some bar staff will charge for service ( I’d understand more if they bought the drink to me in the lounge), only noticed when the same round of drinks were different prices. It’s a nice place in a good location, taxi into Bath is around £10. Staff are friendly enough.

Partner

8/10

Excellent

29 Apr 2026

Julie

The hotel is in a good location with great facilities, spa, car parking, good bar. The rooms are a bit tired and could benefit from a refurb but overall it is very good value for money. We enjoyed our stay and the spa facilities and our room had a lovely view.

Partner

10/10

Exceptional

29 Apr 2026

Georgia

The staff were friendly and helpful, and the room was lovely, clean and spacious. The spa area and pool facilities were amazing! Lots of choice on the heat rooms, the pools were nice and hot and everything was clean.

8/10

Excellent

27 Apr 2026

Vijay

Nice location with good ambiance. Rooms were clean and well appointed. Parking was convenient with EV charging options.

Partner

10/10

Exceptional

17 Apr 2026

Charlotte

Overall stay was fab, staff were amazing and the place is very welcoming. We had a spa day and overnight stay which was amazing the only thing I will say is the spa amenities could do with a revamp like the steam room and sauna area

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Lisa

The staff really made this stay special… particularly the restaurant staff. We arrived and had no trouble parking - I think if busier it could be an issue. The check in was smooth and the receptionist were really helpful. The room was lovely - the hotel and the grounds are stunning. Food was exceptional as was the service. Will definitely look to stay again!

Partner

8/10

Excellent

11 Apr 2026

Pratichya

Beautiful place, spa and pet friendly.

Family_with_children

4/10

Poor

07 Apr 2026

Yiu Fai Alex

The room was not clean when we entered. There were dead bugs in the tub and some unknown substance near the sink.

The white towels had brown / red stains. We asked for a change of the towels and those also had brown / red stains.

Hotel is pretty old - paint is flaking off everywhere.

No slippers in the room (had to ask for it). No tooth brush / tooth paste.

Calls to conceirge were not answered.

In terms of staff, I expected them to move my bags into my room given I'd dropped off my bags with them prior to my check in and then went outside for lunch / to explore the city.

Spa wise - pretty well equipped with 2 saunas, 1 steam room, 1 salt room and 1 ice room.

Partner

10/10

Exceptional

05 Apr 2026

Dave

Hotel would benefit from some modernisation but the spa is great, as are the staff

10/10

Exceptional

05 Apr 2026

Dave

Great staff and the spa is lovely. Overall the hotel/rooms are quite dated and in need of modernising

10/10

Exceptional

30 Mar 2026

kusum

Enjoyable pool, loved the secr

10/10

Exceptional

29 Mar 2026

Luke

Great

8/10

Excellent

27 Mar 2026

Tracey

Gorgeous building, room and well maintained gardens, however for a 5* hotel the service was poor, the staff seemed less than enthusiastic towards guests and there was no feeling of warmth or welcome from them. Possibly because they where so few in number. The hotel seriously lacks enough staff to provide much of a service. They hardly provide you with any extras in the room with only 2 coffee pods provided each day with nothing other than coffee top ups provided beyond the first day. The spa area was fantastic, 10 years ago but now its very worn and showing its age.I couldnt believe that for this level of hotel how dirty and unclean it was. Brown tide marks around the pool, black mould on the shower heads in the thermal area and the ice room smelt mouldy and was covered in black mould especially around the tube where the ice came out, the shower head and the cubicle. All the fancy showers in the thermal area didnt work as they should or didnt work at all. Most of the thermal pool jets didnt work apart from the odd few, tiles were missing, dirty windows and unclean floors. This hotel whilst lovely needs to seriously look at the service it is providing especially to guests who stay beyond a couple of days and invest maintenance and a deep clean of its spa area. Sadly this was far from a five star experience.

Partner

8/10

Excellent

23 Mar 2026

Robert

The spa was nice but good do with some tidying/refurbishment

Partner

10/10

Exceptional

16 Mar 2026

Susannah

Room was lovely and upgrade offer ended up being a suite rather than just a garden view. Spa was great but a little tired and needing some maintenance

Partner

10/10

Exceptional

13 Mar 2026

Claire

Room was luxurious and clean

Self

6/10

Pleasant

11 Mar 2026

Jason

Nice hotel but they seem to be cutting back on the little things, I guess they are trying to save money

10/10

Exceptional

10 Mar 2026

Joshua

Good Allround

6/10

Pleasant

10 Mar 2026

Paul

Tired hotel in need of some TLC. Tired room, no net curtain so everyone walking past could see straight in ... Bathroom extremely tired and dated. Not many staff but those that were around were helpful. Breakfast not worth the cost... Under 15 mins walk to town. The location, free parking and spa are good .. although spa again is tired. Impossible to get treatment so book this ahead if you can.

Partner

4/10

Poor

08 Mar 2026

Sharon

Small pool

Business

8/10

Excellent

07 Mar 2026

Sri

The spa and the availability of both the indoor and outdoor pools was great! A slight shame about one of the saunas being closed for repair, but the other one was good too. The staff were incredible and very helpful!

Partner

6/10

Pleasant

02 Mar 2026

Richard

Definately NOT a 5 star hotel. Rooms in massive need of updating, and the spa also. The Spa when we went was very messy, paper cups and peoples slippers/robes on floor scattered about. Looks like in need to some TLC. Visited Bath many a time and far nicer places to stay in my opinion, especially for the price. Building is beautiful, breakfast was as expected, check in fine, staff lovely, location ok 10 min walk into centre - just desperately needs some updating.

Partner

10/10

Exceptional

23 Feb 2026

Paul

Excellent stay .. I cannot understand some of the negative comments I read on Bath Spa. Excellent front of house and housekeeping. Great Breakfasts and Spa Experience - Property and room also great, with plenty of parking. Book you wont be disappointed.

Partner

2/10

Poor

15 Feb 2026

Ewan

Took 4 attempts to get non feather pillows then breakfast the next morning took 25 minutes to get pot of tea and was even asked after 20 minutes what coffee had we wanted. I had to go and ask staff after 10 minutes of sitting at the table to order our breakfast which then took another 10 minutes for someone to take our order. Then breakfast came out after 1/2 hour but was missing items. Then when checking out reception staff person was extremely rude when my wife put card in the glass bowl which was whipped out and we were told that was the apple bowl. Bathroom in room was very worn and tired. While the location was great and room spacious and comfortable beds we felt that the very poor service let the whole break away down especially with the cost of the 2 night stay was over priced and disproportionate for the quality of the hotel.
Will definitely not be staying again after such a disappointing stay.

Partner

8/10

Excellent

15 Feb 2026

Aaron

Beautiful hotel and Spa

Partner

10/10

Exceptional

14 Feb 2026

Janice

Excellent facilities, lovely spacious room. Great breakfast and spa.

Partner

6/10

Pleasant

03 Feb 2026

Maureen

We visit annually McDonalds Spa in Bath for a 3-4 day stay for the past 5 years and has always been amazing. This time was very different, my daughter went for a shower at 10 pm but there was no hot water, no phone in the room, so used mobile to call reception, tried 3 times no answer. Hot water was fixed next day. Both twin beds needed to be remade due to the insert being only a single in a double cover and was all on one side that was tucked under the bed, again tried to call reception no answer. Housekeeping was lacking due bed issue and non replacement of tea & sugar and not taking away dirty dishes of general wiping done of areas. There seemed less staff and spa staff are contracted rather than employed by the hotel. Spa experience was no as special as usual. My daughter had reaction on her skin after advising that she has sensitive skin, but uses the Rose Elemis products these were not used.

Leisure Family

8/10

Excellent

01 Feb 2026

Gauree

Great stay, amazing facilities but breakfast could use some adjustments

Leisure Friends

8/10

Excellent

29 Jan 2026

Neil

Nice polite Reception team and Spa Team..
Lovely comfortable bed , pillows & duvet..

Leisure Partner

10/10

Exceptional

26 Jan 2026

Alexander

Spa was great, room was nice, dog friendly

Pet

8/10

Excellent

21 Jan 2026

Chris

Hotel has great character and presence. Getting a tad tired overall but remains our Bath hotel of choice for location, spacious rooms and spa facilities, especially the outdoor spa pool which is most relaxing. Easy parking, healthy and pleasant walk in Bath and local restaurants have choices for all tastes.

Partner

8/10

Excellent

16 Jan 2026

Mike

I was able to stay here for 2 nights. Situated near the heart of Bath, the buildings and grounds strike quite the majestic impression. Parking is relatively close to the reception area which provided a grand entrance. I was politely checked in to a decent sized room which was well decorated and included a fridge. The bathroom was especially impressive with a very good shower and bath. I also took advantage of the gym set up. It was well equipped with enough cardio machines as well as work stations, cables, benches and a good dumbell rack enough to allow for a comprehensive resistance training workout. The king sized bed allowed for a tremendous and well-needed sleep. The only blot on this accommodation landscape was the breakfast experience. The first morning was especially disappointing. I went for the full cooked breakfast. The ingredients did not seem of a good quality with some items overcooked and the bread quite stale. The worst was the apple juice which was diluted beyond recognition. The second morning I played it safe with a sandwich with natural yoghurt fruit and orange juice which was a lot better. If the breakfast was worked on then I would be quite confident in giving it a full 5 star rating.

Business Self

4/10

Poor

08 Jan 2026

Clieo-Rosellie

The level of cleanliness was unfortunately really poor. The toilets (in room and in the communal areas) had not been cleaned properly, there was mould in the bathroom and hair on the bedroom floor. The ‘spa facilities’ are also not well maintained. Disappointing for what the hotel is marketing.

Leisure Partner

6/10

Pleasant

07 Jan 2026

sanjiv

The bathroom had no heating. The bed creaked. There were very points so charging phones etc was a challenge. Also no room service because it was new year's eve!

Leisure Friends

2/10

Poor

04 Jan 2026

Deboragh

The hotel was really really cold and the service was really slow

Friends_and_family Family

2/10

Poor

30 Dec 2025

Sharon

Got to reception at 3:15pm was told can’t check in until 3:30pm. Sat down and at 3:25pm there was a touch of queueing people who had obviously all been told the same thing. Waited 20mins in the queue to finally check in.

We booked this hotel for the spa experience. The outdoor heated pool and one of the sauna were both out of order. All the other facilities in the spa were extremely busy because everyone checked in at the same time. Spent 20mons in the spa before giving up.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Daniel

Fantastic location with high-quality facilities. The room was spacious, comfortable.A very enjoyable and relaxing experience.

Leisure Family

6/10

Pleasant

16 Dec 2025

Ketan

First time staying at this hotel after 10years and it’s a huge decline from back then. No longer a 5star hotel more a 3.5/4star. The front desk staff (Rory L’estrange) was terrible - lacking any customer service skills or warmth. Breakfast was slow and limited options, quality again a huge decline.

Leisure Family_with_children

8/10

Excellent

15 Dec 2025

Andrew

Good sized room, excellent facilities, good food and fine wine.

Leisure Family

10/10

Exceptional

11 Dec 2025

Nicola

An amazing hotel from start to finish. The staff cant be more friendly and helpful. Rooms are clean and fresh looking with robes and slippers provided. A bottle of water is also provided on arrival alongside biscuits, teas and coffees. Lovely cooked breakfast in the morning.

Bath main town is a short walk away (15 / 20 mins) but be aware that there is a steep hill returning back to the hotel if walking that might be a challege for those less mobile.

Would highly recommend a stay here.

Leisure Family

6/10

Pleasant

11 Dec 2025

Ryan

Expected more from a 5* hotel. Sofa bed wasn't made so we had to ring reception for spare pillows and duvet. It was quickly sorted but we felt like our son wasn't accounted for. The spare bed was very uncomfortable and you could feel every spring underneath. Aircon wasn't working so we weren't able to adjust the temperature, our bedroom was freezing in the morning!

Leisure Family_with_children

10/10

Exceptional

06 Dec 2025

Michelle

Great location, staff friendly, room was lovely

Partner

10/10

Exceptional

03 Dec 2025

Jane

The beautiful scent in reception - I wish I could buy it for my home! Gorgeous room, comfortable bed and pillows, spa was a delight. Vellore restaurant was lovely.

Friends_and_family Friends

8/10

Excellent

30 Nov 2025

Daniel

Room was good
Location great ten minute uber to the centre for £7/8
Spa is nice for a hotel spa
Decoration for Xmas time was lovely
Only thing that let it down was the breakfast it was very poor and not worth the money and very poorly organised

Leisure

10/10

Exceptional

29 Nov 2025

Tony

Very clean and beautiful surroundings and christmas decorations