Macdonald Bath Spa

United Kingdom , Bath
BATH, Sydney Road
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

13 Mar 2026

Claire

Room was luxurious and clean

Self

6/10

Pleasant

11 Mar 2026

Jason

Nice hotel but they seem to be cutting back on the little things, I guess they are trying to save money

10/10

Exceptional

10 Mar 2026

Joshua

Good Allround

6/10

Pleasant

10 Mar 2026

Paul

Tired hotel in need of some TLC. Tired room, no net curtain so everyone walking past could see straight in ... Bathroom extremely tired and dated. Not many staff but those that were around were helpful. Breakfast not worth the cost... Under 15 mins walk to town. The location, free parking and spa are good .. although spa again is tired. Impossible to get treatment so book this ahead if you can.

Partner

4/10

Poor

08 Mar 2026

Sharon

Small pool

Business

8/10

Excellent

07 Mar 2026

Sri

The spa and the availability of both the indoor and outdoor pools was great! A slight shame about one of the saunas being closed for repair, but the other one was good too. The staff were incredible and very helpful!

Partner

6/10

Pleasant

02 Mar 2026

Richard

Definately NOT a 5 star hotel. Rooms in massive need of updating, and the spa also. The Spa when we went was very messy, paper cups and peoples slippers/robes on floor scattered about. Looks like in need to some TLC. Visited Bath many a time and far nicer places to stay in my opinion, especially for the price. Building is beautiful, breakfast was as expected, check in fine, staff lovely, location ok 10 min walk into centre - just desperately needs some updating.

Partner

10/10

Exceptional

23 Feb 2026

Paul

Excellent stay .. I cannot understand some of the negative comments I read on Bath Spa. Excellent front of house and housekeeping. Great Breakfasts and Spa Experience - Property and room also great, with plenty of parking. Book you wont be disappointed.

Partner

2/10

Poor

15 Feb 2026

Ewan

Took 4 attempts to get non feather pillows then breakfast the next morning took 25 minutes to get pot of tea and was even asked after 20 minutes what coffee had we wanted. I had to go and ask staff after 10 minutes of sitting at the table to order our breakfast which then took another 10 minutes for someone to take our order. Then breakfast came out after 1/2 hour but was missing items. Then when checking out reception staff person was extremely rude when my wife put card in the glass bowl which was whipped out and we were told that was the apple bowl. Bathroom in room was very worn and tired. While the location was great and room spacious and comfortable beds we felt that the very poor service let the whole break away down especially with the cost of the 2 night stay was over priced and disproportionate for the quality of the hotel.
Will definitely not be staying again after such a disappointing stay.

Partner

8/10

Excellent

15 Feb 2026

Aaron

Beautiful hotel and Spa

Partner

10/10

Exceptional

14 Feb 2026

Janice

Excellent facilities, lovely spacious room. Great breakfast and spa.

Partner

6/10

Pleasant

03 Feb 2026

Maureen

We visit annually McDonalds Spa in Bath for a 3-4 day stay for the past 5 years and has always been amazing. This time was very different, my daughter went for a shower at 10 pm but there was no hot water, no phone in the room, so used mobile to call reception, tried 3 times no answer. Hot water was fixed next day. Both twin beds needed to be remade due to the insert being only a single in a double cover and was all on one side that was tucked under the bed, again tried to call reception no answer. Housekeeping was lacking due bed issue and non replacement of tea & sugar and not taking away dirty dishes of general wiping done of areas. There seemed less staff and spa staff are contracted rather than employed by the hotel. Spa experience was no as special as usual. My daughter had reaction on her skin after advising that she has sensitive skin, but uses the Rose Elemis products these were not used.

Leisure Family

8/10

Excellent

01 Feb 2026

Gauree

Great stay, amazing facilities but breakfast could use some adjustments

Leisure Friends

8/10

Excellent

29 Jan 2026

Neil

Nice polite Reception team and Spa Team..
Lovely comfortable bed , pillows & duvet..

Leisure Partner

10/10

Exceptional

26 Jan 2026

Alexander

Spa was great, room was nice, dog friendly

Pet

8/10

Excellent

21 Jan 2026

Chris

Hotel has great character and presence. Getting a tad tired overall but remains our Bath hotel of choice for location, spacious rooms and spa facilities, especially the outdoor spa pool which is most relaxing. Easy parking, healthy and pleasant walk in Bath and local restaurants have choices for all tastes.

Partner

8/10

Excellent

16 Jan 2026

Mike

I was able to stay here for 2 nights. Situated near the heart of Bath, the buildings and grounds strike quite the majestic impression. Parking is relatively close to the reception area which provided a grand entrance. I was politely checked in to a decent sized room which was well decorated and included a fridge. The bathroom was especially impressive with a very good shower and bath. I also took advantage of the gym set up. It was well equipped with enough cardio machines as well as work stations, cables, benches and a good dumbell rack enough to allow for a comprehensive resistance training workout. The king sized bed allowed for a tremendous and well-needed sleep. The only blot on this accommodation landscape was the breakfast experience. The first morning was especially disappointing. I went for the full cooked breakfast. The ingredients did not seem of a good quality with some items overcooked and the bread quite stale. The worst was the apple juice which was diluted beyond recognition. The second morning I played it safe with a sandwich with natural yoghurt fruit and orange juice which was a lot better. If the breakfast was worked on then I would be quite confident in giving it a full 5 star rating.

Business Self

4/10

Poor

08 Jan 2026

Clieo-Rosellie

The level of cleanliness was unfortunately really poor. The toilets (in room and in the communal areas) had not been cleaned properly, there was mould in the bathroom and hair on the bedroom floor. The ‘spa facilities’ are also not well maintained. Disappointing for what the hotel is marketing.

Leisure Partner

6/10

Pleasant

07 Jan 2026

sanjiv

The bathroom had no heating. The bed creaked. There were very points so charging phones etc was a challenge. Also no room service because it was new year's eve!

Leisure Friends

2/10

Poor

04 Jan 2026

Deboragh

The hotel was really really cold and the service was really slow

Friends_and_family Family

2/10

Poor

30 Dec 2025

Sharon

Got to reception at 3:15pm was told can’t check in until 3:30pm. Sat down and at 3:25pm there was a touch of queueing people who had obviously all been told the same thing. Waited 20mins in the queue to finally check in.

We booked this hotel for the spa experience. The outdoor heated pool and one of the sauna were both out of order. All the other facilities in the spa were extremely busy because everyone checked in at the same time. Spent 20mons in the spa before giving up.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Daniel

Fantastic location with high-quality facilities. The room was spacious, comfortable.A very enjoyable and relaxing experience.

Leisure Family

6/10

Pleasant

16 Dec 2025

Ketan

First time staying at this hotel after 10years and it’s a huge decline from back then. No longer a 5star hotel more a 3.5/4star. The front desk staff (Rory L’estrange) was terrible - lacking any customer service skills or warmth. Breakfast was slow and limited options, quality again a huge decline.

Leisure Family_with_children

8/10

Excellent

15 Dec 2025

Andrew

Good sized room, excellent facilities, good food and fine wine.

Leisure Family

10/10

Exceptional

11 Dec 2025

Nicola

An amazing hotel from start to finish. The staff cant be more friendly and helpful. Rooms are clean and fresh looking with robes and slippers provided. A bottle of water is also provided on arrival alongside biscuits, teas and coffees. Lovely cooked breakfast in the morning.

Bath main town is a short walk away (15 / 20 mins) but be aware that there is a steep hill returning back to the hotel if walking that might be a challege for those less mobile.

Would highly recommend a stay here.

Leisure Family

6/10

Pleasant

11 Dec 2025

Ryan

Expected more from a 5* hotel. Sofa bed wasn't made so we had to ring reception for spare pillows and duvet. It was quickly sorted but we felt like our son wasn't accounted for. The spare bed was very uncomfortable and you could feel every spring underneath. Aircon wasn't working so we weren't able to adjust the temperature, our bedroom was freezing in the morning!

Leisure Family_with_children

10/10

Exceptional

06 Dec 2025

Michelle

Great location, staff friendly, room was lovely

Partner

10/10

Exceptional

03 Dec 2025

Jane

The beautiful scent in reception - I wish I could buy it for my home! Gorgeous room, comfortable bed and pillows, spa was a delight. Vellore restaurant was lovely.

Friends_and_family Friends

8/10

Excellent

30 Nov 2025

Daniel

Room was good
Location great ten minute uber to the centre for £7/8
Spa is nice for a hotel spa
Decoration for Xmas time was lovely
Only thing that let it down was the breakfast it was very poor and not worth the money and very poorly organised

Leisure

10/10

Exceptional

29 Nov 2025

Tony

Very clean and beautiful surroundings and christmas decorations

10/10

Exceptional

28 Nov 2025

Beverley

Wonderful hotel. Lovely staff

Friends_and_family Friends

8/10

Excellent

19 Nov 2025

Gordon

YES STAFF VERY GOOD

Business

4/10

Poor

16 Nov 2025

Elaine

Heating issues with room , that was tectified when issue raised. Very cold indoor pool due to old fashioned valve heating system that was problematic. Out door pool lovely but very small and overcrowded due to cold indoor pool. Not enough creamers, 4only and place needs a facelift, not teally 5 star

Partner

8/10

Excellent

09 Nov 2025

Julie

Such a beautiful hotel in a fantastic location for visiting Bath. A hotel of that size and age is bound to have areas that look tired, but best not to dwell on them and enjoy an amazing building, attractive gardens and a spa with a good choice of saunas, an outdoor jacuzzi and a nice pool. We had a very tasty cream tea which was located in the restaurant due to a wedding, so a bit soulless as a venue and quite expensive - but scones were excellent! Bedroom was in the old part of the hotel with some lovely period features. Bathroom needs a refresh but the Elemis soaps were gorgeous.

Leisure Family

6/10

Pleasant

07 Nov 2025

Neil

The Goods - Lovely Grounds, pleasant walk into Bath , comfortable beds , clean rooms & friendly Spa Reception Team , friendly Housekeeping.

The Bads - Our Room was like a Sauna , aircon not working , had to have the window open all the time, tired Bathroom, FOH reception Team need some further Empowerment ..

All things considered- a pleasant stay but some improvements needed..

Leisure Partner

4/10

Poor

06 Nov 2025

Jill

Check in staff were confused about breakfast times, we were told hydrotherapy pool was out of use which was disappointing but then we found it open. Had problem with room safe which was not resolved. But most staff were charming and very helpful.

Friends_and_family Friends

10/10

Exceptional

30 Oct 2025

MARGARET

Yes

Friends_and_family Friends

10/10

Exceptional

30 Oct 2025

Carlos

I recently enjoyed a fantastic weekend at the Macdonald Bath Spa. The hotel’s elegant atmosphere, combined with impeccable service, made for a delightful stay. My room was spacious, clean, and had a lovely garden view. The spa facilities were outstanding, offering a rejuvenating full-body massage and relaxing pools. Dining was equally impressive with delicious, locally-sourced dishes. Its prime location made exploring Bath convenient. Overall, it was a luxurious escape, and I look forward to returning!

Friends_and_family Family

4/10

Poor

29 Oct 2025

Mr Joshua

Staff support lacking , micro aggression of staff heating an issue moved rooms massive cracks in sink no remote for tv . I have filled in 2 other forms in more detail

Leisure Partner

10/10

Exceptional

27 Oct 2025

Daniel

Very nice stay at this hotel, our room was big and had nice views. my daughter loved the pool too

4/10

Poor

27 Oct 2025

Michelle

We were so excited about our stay considering how much it cist for 2 nights. Only to be disapointed with the the upkeep of the rooms and spa.
Our rooms were tired. Tried to close the window and caught my finger on the rotting frame. Had to move the cot out the way first, my child was 10 years old so no idea why we had a cot.
The other room we had the bath the enamel was chipped and sharp, had to take extra care when having a shower. The toilet did not flush properly and rattled when filling back up.
The paintwork was chipped and looked awful.
Food on first night made me ill.
There were losts of tiles missing in the spa. Take care when sitting in steam room.
To top it all when getting my car on leaving it was completley covered in poo.
So very disapointed in whole stay

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Trevor

Not overly impressed with this trip to the Bath Spa Hotel. The room we were given had a compressor for the ice machines outside the window. It was extremely noisy and we asked to change rooms. At the first time of asking we were refused being told the noise would stop at 2100. After 2100 it was still noisy so at 2300 we were changing rooms. Breakfast was not worth £16. Buffet was underwhelming and anything other than full English was charged as extra. Anna in the Spa was absolutely lovely. And the Spa area was very nice. We negotiated a late checkout as compensation but the desk staff initially was not particularly friendly. I haven’t stayed here for some as I didn’t appreciate having to pay to park. I see the parking is now included but I probably won’t come back for a while. Air bnb tends to be better value.

Leisure Friends

8/10

Excellent

24 Oct 2025

Oliver

Handsome hotel, lovely grounds and interior. Staff friendly and helpful.
Parking for disabled a little limited and required a walk.
Our room was impressive but also a little tired.

Leisure Partner

10/10

Exceptional

15 Oct 2025

Andrew

An excellent evening meal in the restaurant.

Partner

10/10

Exceptional

15 Oct 2025

alex

Excellent

Business

10/10

Exceptional

12 Oct 2025

Barbara

Nice place.

8/10

Excellent

12 Oct 2025

Julie

Lovely hotel. Friendly staff. The hot pool was amazing

Leisure Family

10/10

Exceptional

09 Oct 2025

Tom

Great hotel in lovely location

Outdoor pool was amazing, showers were good, dinner was one of the best yet! Recommend the venison.
Room was clean and tidy and spacious

Business Self

10/10

Exceptional

08 Oct 2025

William

Ideal base for Bath as long as you like a good walk!
Very well run Hotel,I would definitely return.

,

Leisure Partner

10/10

Exceptional

08 Oct 2025

Nicolla

Hotel is beautiful

Partner

10/10

Exceptional

07 Oct 2025

Matthew

Good spa and relaxing lounge

Partner

8/10

Excellent

04 Oct 2025

Adrian

Fantastic property, walking distance into the centre.

Leisure Partner

8/10

Excellent

04 Oct 2025

Penelope

The room was clean - shame about cracked sink though

The spa pool outside didn’t look very clean or changing rooms loos showers etc a bit grubby and unkempt

Partner

10/10

Exceptional

03 Oct 2025

Kathleen

Clean bed was a bit low from the floor
Toilet was to low down

Partner

6/10

Pleasant

22 Sep 2025

denise

Poor service at dining

Leisure Friends

4/10

Poor

22 Sep 2025

sung il

not what expect from 5 star hotel

6/10

Pleasant

21 Sep 2025

Andrew

The property clearly used to be a grand building but it is very tired. If it weren’t for ticking the amenity boxes, ie telephone in the bathroom, bedroom keycard entry etc then it wouldn’t be a 5 star and shouldn’t be.

Leisure

10/10

Exceptional

20 Sep 2025

Karen

Luxurious Period Property and Spa

We had a wonderful stay at this luxurious period property and the spa facilities were an added bonus. Some areas were in need of some TLC, but we appreciate the enormity of maintaining a building of this scale.

Partner

6/10

Pleasant

19 Sep 2025

David

Maybe my idea of a 5starhotel is not the same as theirs .
The windows of our room were filthy , the room was blandly decorated with no character . The mini fridge wasn’t cold enough , the Wi-Fi kept dropping out .
The breakfast which was included in our price was slow to arrive and the service was fragmented .
The overall decor of the hotel looked tired .
Not the sort of experience I want from a 5star hotel . I wouldn’t rebook and I wouldn’t recommend.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Gerald

Outstanding amazing gem this hotel is , a short walk into town and the spa is excellent

Friends_and_family Friends

8/10

Excellent

17 Sep 2025

Jeff

Lovely room. I enjoyed the facility.

Leisure Friends

6/10

Pleasant

15 Sep 2025

Paintwork badly chipped in bathroom. All the staff we met were very friendly and helpful, especially in the restautant.

Partner

6/10

Pleasant

10 Sep 2025

Tracy

The spa area needs a update broken tiles in

8/10

Excellent

07 Sep 2025

Denise

Braw

10/10

Exceptional

06 Sep 2025

lewis

Perfect weekend away

Had such a lovely stay took my girlfriend for her 30th made some amazing memories in the area and the hotel and spa was lovely

Partner

8/10

Excellent

02 Sep 2025

Ashish

The reception service was great but the bar/terrace service was dreadful dirty tables with left over plates and glasses and we were not spoken to for over 20 mins and even when they did come they did not clean the table or take the order just said will come back in 5 so after waiting another 10 mins we left and took drinks in town

10/10

Exceptional

01 Sep 2025

Nuthiangpuii

Excellent location.. beautiful surroundings n just a walking distance to The Roman bath n the city . Room very clean. Spa/ pool and free car parking was a big bonuses that comes with the booking .

Friends_and_family Family

2/10

Poor

01 Sep 2025

basak

Nice people horrible old hotel

Leisure

10/10

Exceptional

30 Aug 2025

Rebeka

The hotel was the best part of the city. The spa was terrific

Partner

6/10

Pleasant

29 Aug 2025

Leon

Stay

Nice hotel and stay.
Would expect more for price and 5*
Room not clean (dead flys in room) bathroom not clean. No coffee pods in room but machine?
Gym/ pool old and dated for 5*

Partner

4/10

Poor

26 Aug 2025

Bhupinder

The hotel was run down definitely did not feel like a 5 star when we walked into the room. The room had a spiders on the wall, the air con wasnt working, the bathroom and windows were cracked, paint was peeling. We then had to move rooms due to the air con not working, we then ordered room service and it arrived at our door when we told reception that we would come and collect it. However the customer service was very good and they helped us with all the issues we experienced. The breakfast quantity for a £26 meal was unsatisfactory the portions were very small, we also had to wait 10 mins before we could sit down for breakfast and no one came over to apologise or say that we will be with you soon, i think your staff are overworked and should be recognised for their patience in helping unhappy customers.

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

Zayir

Very good

4/10

Poor

23 Aug 2025

Verified traveler

Masquerading as a five star.

This is not a five star hotel.
After arranging an early check in we were told it was no longer available when arriving at the desired time.
After calling room service for over 45 minutes and receiving no answer we had to go down to reception and order.
The breakfast offered by the brusque waiter was either full English or vegetarian - in fact there is a much wider but this was not mentioned at all on our first morning. No choice was offered for the wgg. The breakfast received was over cooked.
Small things - one small bottle of still water in the room. No sparkling and not enough for two people. Also not left in the fridge - which was bare, don’t expect a minibar.
The spa pool and outside area is small and concrete.
The house and grounds are stunning but service and facilities really drag this place down.

Partner

2/10

Poor

21 Aug 2025

Ronald

The room was advertised as having air conditioning..it didn’t have working AC…staff would not find a new room. Heat prohibited use of room during day.. and sleep was severely impacted.. I plan to coomunivate with Expedia to get compensation.

Leisure Family

6/10

Pleasant

19 Aug 2025

Emily

Okay stay but not worth the money

The grounds are beautiful and the building looks stunning from the outside. However for the amount we paid we didn’t feel it was worth the money. The furniture and carpets were stained and marked. There were only two members of staff that smiled at us and asked us how we were for the whole stay. At breakfast we felt like an inconvenience and the waiters would rather fold napkins than make sure their guest were happy. We had originally booked our dinner at the restaurant but canceled it after the poor service of staff and considering the prices! We had a lovely meal out in Bath! The spa facilities and staff were lovely which saved the stay but had it not been for the spa we would 100% say we would only rate the hotel 3*.

Partner

8/10

Excellent

19 Aug 2025

Jodie

Lovely hotel close to the city centre but with easy parking at no extra cost. The walk into the city is very pretty but is uphill on the way back. Chose to not have breakfast at the hotel. Room was lovely and staff very friendly and helpful. We had an issue with our room but it was sorted with minimum fuss and inconvenience to us. We would stay again.

Leisure Family

6/10

Pleasant

18 Aug 2025

christopher

This is not a 5 star property they are charging 5 star rates

6/10

Pleasant

18 Aug 2025

Professor SITAL

Wonderful location and very impressive building and grounds. Spoilt by

10/10

Exceptional

16 Aug 2025

Colin

Great

10/10

Exceptional

15 Aug 2025

Eunice

Very comfortable mattress and quiet. All the staff are very friendly and helpful.
Great location which is near the town centre.
Unfortunately the air conditioning is not cool enough.

Leisure Family

10/10

Exceptional

15 Aug 2025

paul

Fabio at the bar gave us great service

Leisure Family

10/10

Exceptional

14 Aug 2025

Harriet

Wonderful stay at the Macdonald Hotel. Beautiful location, lovely staff and excellent facilities. Cannot recommend enough.

Leisure Family

10/10

Exceptional

11 Aug 2025

Cara Jayne

Beautiful hotel, everything was top class and great walking distance to Bath.

Leisure Family

6/10

Pleasant

10 Aug 2025

jonathan

Was lovely position but badly understaffed

Partner

4/10

Poor

08 Aug 2025

Neil

Check in at the hotel was very disappointing. Despite us booking a room for three and specifying that our granddaughter who was travelling with us was 12 the room we were allocated had just one double bed. When we pointed this out the hotel offered to put a fold out bed in the room but the room wasn't big enough and when the bed arrived three springs were missing and the bed was unusable. it was suggested that the problem had occurred because we had booked through a 3rd party, Expedia. Eventually a senior housekeeper named Barbara appeared and saved the day by finding us a bigger room with a comfortable bed settee for our granddaughter. A very poor start to our break.

Leisure Family

8/10

Excellent

07 Aug 2025

Lisa

Lovely clean hotel. The pool was lovely.
However, the breakfast was very slow and lots of things had run out half an hour before breakfast was due to finish.

Friends_and_family Family

8/10

Excellent

07 Aug 2025

amanda

This is a lovely hotel with great facilities. The rooms are very spacious and comfortable. However the breakfast experience lets them down. They do not have enough staff to support the number of guests staying at the hotel. Food on the buffet options is not replenished during the sitting so runs out quickly. It takes a longtime to get coffee/ tea/ toast/ service at the table. The dining room is lovely but overshadowed by lack of staff. The staff that are there are trying their best but there are just not enough of them. Equally finding staff in the lounge area to order drinks/pay for drinks is challenging, which lets the experience of staying at this hotel down. This is why I have only given it 4 stars not 5.

Leisure Friends

10/10

Exceptional

06 Aug 2025

Julian

Lovely place!

Leisure Partner

4/10

Poor

05 Aug 2025

Rod

Room was so hot and AC did not work
Had to move to an inferior room at back of hotel - at least AC worked

Friends_and_family Family

6/10

Pleasant

05 Aug 2025

mark

Comfortable bed. Lovely grounds.
Property was alittle tired for the star rating

Leisure

8/10

Excellent

05 Aug 2025

Jackie

Fabulous hotel with great pool & spa facilities for unwinding after walking around the many amazing attractions in Bath.

Leisure Family

4/10

Poor

04 Aug 2025

Ross

Disappointing

The hotel is a grand building and in beautiful grounds however inside, a little tired perhaps fair to say. Room was a decent standard and Spa facilities are overall pretty good with inside and outdoor pools.

However... the hotel is desperately understaffed, this is really noticed in the dining room. After sitting down for dinner it took nearly 30 mins to get a drink mainly given much attention being paid to a large birthday party in the restaurant. We opted to walk in to town to have dinner elsewhere. Breakfast was even more so shambolic, tables just left with partly eaten food all over the dining room, food came out at different times, lots of other guests complaining bread was of burger van quality at best.

Partner

8/10

Excellent

01 Aug 2025

Liam

Check-in/out staff not attentive and not 5* service. Hotel looking a bit tired in places.

4/10

Poor

29 Jul 2025

Caroline

Chipped loo seat. Window lock didnt work. No mini fridge.

Leisure Self

10/10

Exceptional

28 Jul 2025

Vignesh

Good but check in took more than 45 mins.

6/10

Pleasant

27 Jul 2025

Frances

It's a beautiful hotel, and all the staff are attentive, professional and friendly.
The room we had was gorgeous, although the mattresses weren't as comfortable as I would expect...and the WiFi didn't seem to stretch as far as our room. If you stood just by the door you could just about use it!
Food and drinks all delicious, and beautifully served...but extraordinarily expensive. In fairness and in hindsight, we were a bit naive and should have expected high prices at a high-end hotel like that.
But I also expected firm, comfortable beds and decent WiFi!!
Overall, a lovely place to stay...if you've got big money to spend!

Leisure Friends

6/10

Pleasant

26 Jul 2025

Lisa

Leisure Self

6/10

Pleasant

25 Jul 2025

Kelly

Birthday staycation

Hotel grounds – Absolutely beautiful, picturesque, and so calm and therapeutic. The gardens and surroundings really made us feel relaxed.

Reception – Professional but quite robotic. There was no warmth or welcoming feeling; it just felt like a task being done.

Sycamore Room – The views were stunning; we could see the lovely Bath landscape and hot air balloons from our suite, which was amazing. The Nespresso coffee station was delicious and well stocked, and we appreciated having a fan in the cupboard to use.

However, the bathroom was extremely disappointing. The washpot had poop left under it from a previous guest, so we didn’t use it at all. The toilet seat behind had blood-like marks, so we had to raise it to use it, and the bath was dirty too. The whole bathroom furniture feels old, worn out, and unclean, which really doesn’t match how beautiful the actual room was. Also, for a room booked for three people, there should have been at least two bottles of still water provided.

Spa – I wanted to book a massage treatment on the day we checked in, but they were fully booked. My advice is to book your spa treatments ahead of your stay to avoid disappointment.

Breakfast – Lovely choices for hot food . We went at 7am, and no queue with full attention from the waiters.

Checkout – Quick and easy, but again very robotic with no warmth or thank you.

It was a nice touch that they left a handwritten birthday card and chocolate

Friends_and_family Family

10/10

Exceptional

24 Jul 2025

Kulvinder

Everything was more than expected

Leisure Family_with_children

4/10

Poor

23 Jul 2025

Charlotte

Very disappointed. The spa was terrible. Dirty facilities, faulty steam rooms, cold pool and drinks all around outside hot tub. Room was dirty, bed uncomfortable and flies in room. Ordered room service- charged £10 extra to wait 40 mins for raw food. Had to return and wait another 40 mins. No refund. Nice from outside and location nice but this is definately not a 5 star. I stayed alone to relax for my son’s graduation and my trip was terrible compared to the usual 4 star hotels in the area. Definately not worth the spa. Outdoor thalassopy pool was warm but dirty unfortunately.