Name: DoubleTree by Hilton Bath
Address: Walcot Street, Avon, Bath, BA1 5BJ, GB

10/10

Exceptional

25 Jul 2026

Teasha

I would definitely stay here again. Lovely experience.

10/10

Exceptional

24 Jul 2026

Jacqueline

The room was comfortable, large, and clean. It has air conditioning which was essential for us as there was a heat wave. Large bathroom. Outlets at bedside. Nice amenities. Coffee/Tea/water/cookies in room. There is a small fridge but it wasn’t very cool. Lovely view. Friendly staff. Nice lounge and bar. The restaurant was being renewed so food options weren’t great. But future options should be wonderful as a Gordon Ramsey restaurant is in process. Hotel is central to everything and area is extremely walkable. Would stay again and recommend!

10/10

Exceptional

24 Jul 2026

Christine

Excellent staff - delicious and surprisingly huge breakfast included. Would stay again.

10/10

Exceptional

22 Jul 2026

Joel

No complaint

Family

10/10

Exceptional

21 Jul 2026

Jill

This Hotel is in a fabulous location in Bath, not far from the station, but very close to great restaurants and the centre of Bath. It is being renovated at the moment, and I would like to stay again next time I'm in Bath.

Family

10/10

Exceptional

20 Jul 2026

David

The rooms were clean and comfortable. Full hot breakfast was included and was very good. We had a problem with the lights in one room, but the desk agent responded promptly and fixed it quickly.

Family_with_children

10/10

Exceptional

13 Jul 2026

Kathleen

Late checkout was excellent and extremely helpful. Really helpful staff. Room was nice and cold.

Self

10/10

Exceptional

08 Jul 2026

LISA

Eat at the hotel well worth the money!
Our only issue was the fan in the bathroom didn't work!

Family_with_children

6/10

Pleasant

06 Jul 2026

TRACY

Our room wasn’t ready at 16.00 which is quite late check in anyhow, offered complimentary drinks at the bar. The room was clean upon check in but a few maintenance jobs required in the room, the air conditioner unit was protruding from the cupboard door, the shower leaked all over the floor so you had to angle the door to avoid a flooded bathroom, not much room in the shower overall, I’m a size 10 so not overly big but struggled to wash my hair without bashing my body on the hand rail.
The bed was comfortable.
The breakfast was basic buffet breakfast, OK if you like that sort of breakfast, couldn’t order off the menu as they had run out of Salmon. Stayed in better Doubletree else where in the UK.

Partner

8/10

Excellent

05 Jul 2026

Simon

Lovely place and very well located.
Needs a bit of TLC in some aspects of the room.
Staff very helpful and friendly
Breakfast was mammoth!! Huge array of choice

Friends_and_family Family

8/10

Excellent

03 Jul 2026

John

Well located, excellent breakfast. Toilet/Shower a bit small.

Self

10/10

Exceptional

29 Jun 2026

Phil

Room was spotless, air con was ice cold, the restaurant was being refurbished so meals were provided in the business centre, no issues at all, good range of meals, breakfast was excellent. Point to note, the parking in the podium car park costs £18 a day. Bath is just beautiful.

Partner

10/10

Exceptional

27 Jun 2026

Andrea

Great location! Rooms were clean and spacious. Ron at the front desk was very kind and helpful at check in. Would stay again!

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Sofia

Really enjoyed our stay, staff were very helpful. Everything was in walking distance. Definitley recommend the hotel.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Sandra

Excellent stay, location and customer service above and beyond

Family

2/10

Poor

19 Jun 2026

Josephine

No direct access from car park below the hotel directly into the hotel, which is a problem if you have any luggage. No access to free WiFi despite being a club member.

Self

10/10

Exceptional

17 Jun 2026

Carrie

Room is very clean. Location is super. We could go most of sightseeing places on foot. There are plenty of restaurants, bars and coffee shops nearby. Waitrose is also right next to the hotel. Breakfast buffet was very nice! We enjoyed our stays!

Family_with_children

6/10

Pleasant

14 Jun 2026

Ellen

Appreciate it was a Saturday when I arrived but there was no one at the front desk and I waited 20 mins to check in, then waited a while checking in for breakfast in the morning. The room was small and basic and property very old, I didn’t feel the photos reflected it well. It felt like a travel lodge, which would’ve been better value for money. The staff were kind

Business Self

4/10

Poor

14 Jun 2026

Matthew

Sink blocked in our room, told reception who said someone will come fix when we were out, no one fixed it.

Tiny bathroom that could hardly move in. Small lifts that took ages to stop on the floor and no stairs to use unless emergency.

Hotel being renovated downstairs so only one small bar area.

Won’t be back

Partner

10/10

Exceptional

10 Jun 2026

Ravipreet

Nice clean hotel. Central location. Excellent breakfast.

Self

10/10

Exceptional

04 Jun 2026

Jonathan

Lovely friendly and welcoming staff

Partner

6/10

Pleasant

04 Jun 2026

Beth

Our room was well set out and lovely and clean, however the desk with the kettle was directly under the fire alarm, and boiling the kettle set this off for our room. We then had to evacuate first thing on a morning, and then realised the rest of the alarms weren’t going off, only to go back to our room and have reception call us (a good 5 mins later) to ask if we were ok. When we explained, they said that it made sense that it was the kettle and this had happened before, and we could carry on as normal. Not being able to use a kettle without setting off an alarm is quite poor, and if the staff are aware of this as an issue, these should be moved or we should have been made aware upon arrival.

Friends_and_family Friends

10/10

Exceptional

02 Jun 2026

Gregory

Location is perfect for touring the town

Partner

10/10

Exceptional

31 May 2026

Harbinder

Very nice place to stay and would definitely recommend

Friends_and_family Family

8/10

Excellent

31 May 2026

SARAH

The room was super clean, but the pillows were just puffs of air you, sink into them with no support. We could also have done with a mini fridge.
The staff were incredibly helpful and really accommodating.
However the outside terrace wasn’t cleaned and full of soil, leaves and cobwebs, ontop of that the drinks from the bar were an absolute arm and a leg!! Shockingly expensive.
The breakfast was great, apart from the hash browns that on both days tasted stale and dry.
But with all that aside, it’s a gorgeous hotel, the location is amazing and we had a great time

Partner

10/10

Exceptional

31 May 2026

Jennifer

I really liked this hotel. It felt clean, new, and very comfortable. Our room was a good size for 4 people. The staff was very nice and location was great. Not right in the center but super close enough to walk

We only stayed one night but would definitely been happy to stay more. We had a beautiful view from our window of the bridge .

Friends_and_family Family

10/10

Exceptional

28 May 2026

Iris

The Hilton is close to everything you wish to do as a tourist in Bath.

10/10

Exceptional

25 May 2026

Ligia

Was a very comfortable and welcoming ;delightful stay….The location of the hotel is excellent and very convenient ….Breakfast was delicious and very varied …coffee was excellent I will definitely come back

Friends

10/10

Exceptional

25 May 2026

Mary

Don’t hesitate. Book this hotel. The location of this hotel was excellent. The staff is pleasant and helpful. The hotel was very clean. It exceeded all of my expectations. Two things to be aware of are, free WiFi is available in the public areas only and there is a public car park next to the hotel where you can pay to park your car.

Family

10/10

Exceptional

16 May 2026

DANIEL

Excelente ubicacion cerca de todo caminando

Partner

8/10

Excellent

04 May 2026

Alice

Great breakfast and lovely staff
Comfy bed and great location

Partner

10/10

Exceptional

03 May 2026

Peter

Easy and quick check in, room was clean, well maintained and spacious. Bed comfortable and lovely river view. Matteo who welcomed us at breakfast was really friendly and helpful telling us everything we needed to know and the food was lovely, The hotel is really central for exploring Bath with everything within walking distance. Great trip.

Partner

10/10

Exceptional

03 May 2026

Jenny

Good breakfast, fabulous central city location, lovely staff, nice outside space.

Self

10/10

Exceptional

01 May 2026

Amanda

We booked two rooms for one night last week. We were lucky enough to be upgraded and our specific needs for one person who is somewhat claustrophobic were taken seriously and several rooms options offered as available for them. The man at the desk on arrival, Hasan, was really helpful and understanding as was the lady on the desk the next morning and we had spoken to her by phone before we arrived too and received great service.

There were areas which will soon need a bit of renovation but nothing of any concern. The rooms were lovely and clean, amenities great (coffee machine , Crabtree and Evelyn toiletries) and breakfast was spot on - hot food very well cooked and refreshed all the time. Car park underneath the hotel was
convenient too. So big thank you from us.

10/10

Exceptional

22 Apr 2026

Erica

very good location for exploring Bath. Quiet at night. room spacious and had everything we needed. Complimentary fresh cookie at reception was a nice touch. Breakfasts good. All staff very friendly and helpful

Partner

10/10

Exceptional

12 Apr 2026

Katy

Hotel is in a great location, short walk from the station and close to the main town. Staff were very friendly an helpful- we were able to leave our case there when we arrived prior to check in and also on the day we was leaving so we didn’t have to carry around town- this was an added bonus! Breakfast was a great variety with everything you needed to set you up for the day. The room was clean and spacious with washing products available and plenty of towels. Very comfortable bed too. Would definitely recommend to anyone and I would be of my hotel of choice if I was to return to Bath.

10/10

Exceptional

01 Mar 2026

Sara

Clean rooms, location is fantastic and staff superb, checkin was seamless and the two guys who checked us in were so lovely thank you for a wonderful stay

6/10

Pleasant

22 Feb 2026

Jane

The bed was too hard and pillows are too soft

Self

10/10

Exceptional

22 Feb 2026

Kimberley

Great breakfast. Friendly staff.

Friends_and_family Family

8/10

Excellent

22 Feb 2026

David

Great staff, good breakfast choice, perfect location.

10/10

Exceptional

17 Feb 2026

robert

Everything very good but I thought the food in the restaurant and at breakfast was particularly good

Business

10/10

Exceptional

16 Feb 2026

Stuart

The staff were just perfect. Very courteous, happy to help and attentive. The room was very clean and well prepared.

Friends_and_family Family

8/10

Excellent

16 Feb 2026

John

Yes good room and friendly staff

Leisure Partner

8/10

Excellent

13 Feb 2026

Chris

Very friendly staff.

Warm welcome cookies on arrival. Good tea and coffee facilities in the room, including biscuits and cans of water.

Very good breakfast and very pleased with a separate table with gluten free options.

Leisure Partner

10/10

Exceptional

05 Feb 2026

LEE

Great location

Business

6/10

Pleasant

23 Jan 2026

Toby

Corporate sterile soulless environment
Had to wait 25 minutes for two poached eggs
Cumberland sausages and bacon tasteless
Impossible to alter bedroom temperature
Lack of card to invite housekeeping to make up my room. Only two cards to do not disturb and for breakfast room service
Reception staff greeting like robotic metronomes with insincere smiles
The eyes disconnected from the mouths
Bar area wholly uninviting which explains the absence of any guests having a drink
What I shall recall most is the Housekeeping staff just lovely and engaging

Self

10/10

Exceptional

19 Jan 2026

Scott

Breakfast was amazing - and the gentleman who was running breakfast is an amazing person, so cheerful & efficient at that time on a Sunday morning.

Self

10/10

Exceptional

08 Jan 2026

Andrew

Located right in the heart of Bath and only a short walk to hot spots.

Leisure Family

6/10

Pleasant

04 Jan 2026

Rob

Parking was an additional charge.
Window didnt seem to close properly, and let in a draught. Air con kept the room at a steady 30+oC, regardless of the setting, and some of the light fittings either didnt work or were flickering continuously.
Otherwise, hotel was in a good central location, and overall stay was enjoyable

Partner

10/10

Exceptional

04 Jan 2026

Kevin

Great location.

Partner

6/10

Pleasant

29 Dec 2025

Aaron

Room ok. Was moved to a new room because heating wasn’t working. (Reception asked me to go collect new key but I insisted they bring the key to me and help me move my bags). Broken soap dispenser in shower. stained toilet bowl.

Friends_and_family Friends

8/10

Excellent

26 Dec 2025

Craig

Great room, clean and ready for our stay

Leisure Family

10/10

Exceptional

26 Dec 2025

Dean Ezel

We had a wonderful stay at Double Tree!

Friends_and_family Family

2/10

Poor

24 Dec 2025

Licheng

Very bad service, impossible to call reception, never answer the phone call . Room very very small

Leisure Family

10/10

Exceptional

21 Dec 2025

Howard

This is a really good hotel: clean room, comfortable bed, friendly staff, and good breakfast.

Friends_and_family Family

6/10

Pleasant

20 Dec 2025

Tim

Lovely hotel. Everything great - staff and breakfast excellent . Lovely room let down by the poor level of lighting . We were given extra lamps which helped a bit

10/10

Exceptional

16 Dec 2025

Steven

Couldn’t fault the stay. Staff were very helpful above and beyond. Very friendly atmosphere in breakfast. Great stay I’ll be back

Partner

10/10

Exceptional

16 Dec 2025

Michael

Easy to find and lovely staff.

8/10

Excellent

14 Dec 2025

Bev

No hairdryer in room asked twice at reception still didnt get one. Huge air con unit in room hardly any space for clothes

Leisure Partner

2/10

Poor

11 Dec 2025

Stephen

no bed made up ,staff brought some bedding then told us to make it ourselves.
were charged for breakfast even though breakfast was included
not enough cups and towels for number of guests

Friends_and_family Family

8/10

Excellent

07 Dec 2025

Jill

It was our daughter’s wedding and I’d booked 2 superior rooms. One was rather small so very different and a little disappointed in that. Also we’d been to the hotel and asked for 2 rooms together so we could all enjoy getting ready together and they forgot so that was disappointing too. However the duty manger got us on the same floor and only a few rooms apart. So thanks for that. Also the Bride was given a glass of Prosecco with her breakfast which was a lovely thought.

Friends_and_family Family

8/10

Excellent

05 Dec 2025

Maria

Clean room, nice shower. Friendly staff.

8/10

Excellent

01 Dec 2025

Deborah

good location for Christmas markets just a shame there is no parking

Friends_and_family Family

4/10

Poor

30 Nov 2025

Helena

The room felt completely neglected and the cleaners did the abs

10/10

Exceptional

24 Nov 2025

Grace

Room was spotless and huge, staff were excellent. A great hotel

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Mr L D

Clean room, helpful staff

Partner

6/10

Pleasant

20 Nov 2025

Michelle

Very busy breakfast. They forgot to get a bes arranged for my daughter despite requesting in advance.

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Jonathan

Breakfast was amazing

Leisure Partner

8/10

Excellent

14 Nov 2025

Diana

Staff were lovely.

Friends_and_family Family

4/10

Poor

13 Nov 2025

Hannah

Room smelt like drainage. Every time someone had a shower in a different room the plug gurgled in the room.

6/10

Pleasant

11 Nov 2025

Sonia

I paid a lot of money for the room and wasn't overly impressed when I arrived. It was very dated with carpet and tired furniture and to be honest the housekeeping service and breakfast were not great either! That's my honest opinion. I wouldn't choose it again allow the reception, breakfast and bar staff were nice

Leisure Family

8/10

Excellent

31 Oct 2025

Catherine

Excellent breakfast, friendly staff
Ideal location

Leisure Partner

8/10

Excellent

30 Oct 2025

Hasham

It was good experience

10/10

Exceptional

29 Oct 2025

Cynthia

Splendid room, best location which is a stones throw to everything you need.

4/10

Poor

26 Oct 2025

David

The check in was awful. We were given a standard twin when I’d booked a superior king room. I had to go back down to reception to let them know as you can’t contact reception from the phone in the room. The receptionist didn’t even offer an apology, she called her manager and then gave me the room I’d booked, no explanation or apology was offered. She also said we had no breakfast included which we did and she then updated the booking. The barman in the bar didn’t know how to pour a pint of Guinness. Next day a false fire alarm went off at 06.30 am (Sunday morning). Not what you’d expect from a Hilton after having paid £360 for one night. Definitely not worth that money. The hotel itself is fine. Breakfast service was good and other staff we encountered were ok.

Leisure Partner

6/10

Pleasant

23 Oct 2025

Steven

Some problems

Heating and air con was broken. The hotel supplied a heater. Perhaps this was what caused the problems with the light switches in the room.
Breakfast was good but when my wife was faced with two missing items a member of staff said they would check and did not

Partner

6/10

Pleasant

18 Oct 2025

SANDEEP

Dear Hilton DoubleTree Team,

I wanted to take a moment to thank your team for a warm and welcoming stay. Check-in was smooth and efficient, and the staff were friendly and professional throughout. I also truly appreciated the thoughtful surprise arranged in the room for my wife’s birthday, it made the experience feel very special.

However, I did want to share some feedback so it can be reviewed for future improvement. Unfortunately, the coffee machine’s water holder was damaged and leaked onto my laptop and important papers, which was inconvenient. There was also a persistent mechanical or lift noise during the night, and a car revving outside in the early hours that made it difficult to rest. Additionally, the shower head was loose and kept detaching from the pipe.

I wanted to highlight these points not as complaints, but as feedback from a loyal Hilton guest who genuinely enjoys your hotels and the great service you’re known for. We always choose Hilton DoubleTree for special occasions because of the reliability and comfort it offers, and I’d love to continue doing so.

Given the issues experienced during this stay, I would really appreciate it if you could consider a goodwill gesture or discount toward a future visit. We’d love the opportunity to return and experience the stay as it’s meant to be — relaxed, comfortable, and worry free.

Thank you again for the wonderful hospitality from your team, and I hope to hear from you soon.

Warm regards,

Partner

8/10

Excellent

18 Oct 2025

Lenja

While a little tired, the room was clean and had a great view over Bath. Location is very central and breakfast was good.

Leisure Family

8/10

Excellent

18 Oct 2025

Ann

A lovely stay but digital keys are useless.

I checked in online and downloaded the digital room key. Unfortunately, this did not enable the lights to be activated and a card was required for this. Having got a card the digital key was never used. The card did not operate the lights when we got back to the room and a member of staff had to come and fix the light switch. we certainly enjoyed our cup of tea after 3 trips to reception up and down the stairs to the 2nd floor! It was good for the step count and fitness regime...
When I ordered drinks at the bar to be charged to our room I had to go back again to reception as my card had not been added to my account. Perhaps all of these issues could be solved by having a checklist of questions when someone checks in.
Our room was clean but only got serviced once, the day before we left, during our stay. It was very hot and we were unable to turn down the heating. Leaving the window open did not help, it just made it warmer, logically this made sense as the heating worked harder to heat the cooling room!
Having said all that we thoroughly enjoyed our stay. The staff were very friendly and helpful, especially the restaurant staff and bar staff.

Friends_and_family Friends

10/10

Exceptional

17 Oct 2025

Graham

Great choice and the staff were first class

Partner

10/10

Exceptional

13 Oct 2025

Paulene

Friendly, helpful staff, nothing was too much trouble to ensure your stay was comfortable and enjoyable. My Daughter and myself thoroughly recommend Doubletree Hilton.

Leisure Family

6/10

Pleasant

11 Oct 2025

Paul

This should be a 4 star review for the property’s positives are the most important: great location near center of town, comfortable bed, and decent breakfast. However some facility issues, no phone service, jammed shower door, and broken window, plus poor dining room service and inconsistent maid service, leave this at a three star. These are easily fixable issues under a more careful eye, so I don’t want to be too negative. Overall good value and worth a stay, despite minor drawbacks.

Leisure

10/10

Exceptional

10 Oct 2025

Çagdas

.

10/10

Exceptional

06 Oct 2025

Robert

Great stay. Staff very friendly and professional

8/10

Excellent

02 Oct 2025

mark

Nice hotel centrally located

Leisure Partner

8/10

Excellent

01 Oct 2025

Molly

Bathroom and toilet not clean enough

Partner

8/10

Excellent

30 Sep 2025

Ellen

A very warm welcome when we checked in. Nice room, great showers and lovely lobby. Some not so great things, you must pre-buy breakfast. You can order room service the night before. Coffee shops don't open early so you are on your own if you are an early riser. Overall we had a good stay.

Leisure Partner

6/10

Pleasant

27 Sep 2025

David

Great location, close to Bath town centre and right next to two parking lots and supermarket! Staff were friendly and the room condition needed a bit TLC. The fridge broke and hair drier were broken, and bathroom sink was blocked. It's a functional hotel with great location.

Business

10/10

Exceptional

24 Sep 2025

Melissa

Rooms were clean and comfortable. Location was central to all the sites. Tons of restaurants, pubs, bakeries, and coffee shops within walking distance. Grocery store next door made getting water and snacks easy and affordable. Would definitely stay at this hotel again. Only negative comment is that one of the lifts was not working so you sometimes had to wait quite a bit if you had luggage. This was really only an issue during checkout time.

Friends_and_family Family

8/10

Excellent

21 Sep 2025

Penny

Cold nights

Clean, comfortable and close to shops and other amenities. Parking was available at the local supermarket but expensive.
Room heating system didn’t seem to be working and it was a cold, wet, rainy day & night. No extra blankets in the room so put on extra clothing.
Check in was not until 4pm so would advise not to arrive before. There was no offer of an early check-in although one could leave one’s bags.

Self

4/10

Poor

20 Sep 2025

Neville

Room had a smell of mold. One elevator broken, had to use stairs due to long wait times for the only other elevator
No parking on site, only adjacent to public parking.

10/10

Exceptional

13 Sep 2025

Anthony

Work Trip

Great stay

Business

8/10

Excellent

12 Sep 2025

Joe

On Expedia it listed that they have self service laundry but when we learned the hard way after travelling in the UK for a week to find out that they don't have self service laundry. Please update the services list in Expedia for this hotel.

They have a fantastic breakfast selection though.

10/10

Exceptional

12 Sep 2025

Ahsan

Efficient and friendly staff.
Great central location.

Leisure Partner

10/10

Exceptional

10 Sep 2025

Thomas

Great hotel gym and staff were very courteous. Rooms were a little noisier than other hotels.

Leisure Family

10/10

Exceptional

08 Sep 2025

Lisa

The staff were very helpful and friendly. Convenient local. The room was very comfortable. Breakfast was excellent and it was nice to be shown what was on offer and where to go. Thank you it was a very pleasant stay and will come again.

Leisure Family

10/10

Exceptional

07 Sep 2025

Brooke

This hotel was in a nice area, very easy to walk to attractions and sightseeing spots. Elevator was a bit old and slow but other than that the hotel was quite pretty and newer looking. AC worked well.

Leisure Family

8/10

Excellent

07 Sep 2025

Denise

The only issue was the TV not connecting to the wifi so we couldn't sign in to our streaming services.

Leisure Family

6/10

Pleasant

07 Sep 2025

Chris

Not the bestv

Was told I had a king superior room on the top floor over looking the river on arrival but when I checked in got a basic room with no view on the 2nd floor so not very happy about this

Partner

8/10

Excellent

03 Sep 2025

Geeta

Great place to test your head after a day in meetings. Ability to work from the hotel is great too.

Business