Imperial Motel Windsor

8/10

Excellent

13 Jul 2026

Bradley

Room was clean and carparking

4/10

Poor

12 Jul 2026

Sandra

There are no staff apart from cleaners. Any requests go via email or phone. The door key pads were really loud and could wake you up if people arrived late, which they did. It seems to be a combo of a post rehab facility and motel for people who want a less expensive room. There is a microwave in the foyer. It is very difficult to fill the electric jug as the bathroom sink was very narrow.No plates. Good parking, close to bus stops and good food options nearby.
I left early as had an opportunity to move out, I’ve had no repsonse at all when informing and asking if a refund for those nights is possible.

Self

10/10

Exceptional

11 Jul 2026

Todd

Room was clean, and quiet. Parking excellent. This was my second time staying here, and will stay again.

Self

10/10

Exceptional

10 Jul 2026

Paul

Excellent room and convenient to the hospital

2/10

Poor

07 Jul 2026

Ali

Left belongings in the room and motel claim housekeeping never logged it. A stolen property report is being made to police. They also knocked on door at 2 mins past check out time which was just rude . We had two different check out times. Do not recommend will not be going back they are thieving grubs

Partner

6/10

Pleasant

06 Jul 2026

Bradley

Unfortunately when we booked our room was to have 2 beds on arrival it only had 1 bed n bunk bed for 3 adults and paid for a room with 2 beds so hopefully next time make sure you get the room correctly and what guests pay for

Family

8/10

Excellent

06 Jul 2026

Donnah

Really clean room
A small table and chairs would be great in the room
Washing machine didn't go when tried to use it.
Dryer doesn't dry clothes but keeps taking your money
Other than that will stay again

Friends

2/10

Poor

05 Jul 2026

Anthony

Tiny room with even tinier bathroom. Shower flooded the whole bathroom floor. Sink so tiny I couldn’t even fill up my water bottle. Building did not keep outside noise out nor did it insulate you from noise made in other rooms. This looks like it was an ex-formula 1 motel. I wanted cheap accommodation and I got what I paid for.

Self

10/10

Exceptional

03 Jul 2026

Michelle

My stay at the Imperial Motel Windsor was good. The room was very clean, the bed was nice and comfortable and the shower had very hot water with great water pressure.
The motel seemed quite full with guests and there was enough on site parking for everyone. In some of the other comments people had mentioned having difficulty with the keyless entry, I found it very easy.
The only downside was there was no toaster or microwave in the the room although there is a microwave downstairs in the foyer area.
If your elderly or have mobility issues you might want to try and pre-arrange a ground floor room as there is 3 levels and only stairs. The stairs could be a little tricky if you had heavy or extra baggage to carry.
I would definitely recommend this motel as it's pricing is exceptional compared to other motels in the same area.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Lily

Was very clean and convenient, the beds were extremely comfortable and I slept amazing. Despite being right next to a busy road the noise isn’t a problem. There’s a bus stop less than two minutes away so very easy to get to the city. There are no lifts so be mindful of which floor you get put on if you need assistance with accessibility. The bathroom experience was a bit frustrating as the toilet is right next to the shower with only a curtain separating them, with no where to put your toiletries while you shower, and you can’t leave the bathroom door open whilst showering due to the smoke alarm, so it can feel quite claustrophobic. Check in was a little over complicated. Overall I feel like the price per night should be a little lower considering what other budget hotels in Brisbane have to offer.

Self

8/10

Excellent

27 Jun 2026

Simon

Nice and clean easy access to the city friendly staff great place to stay

Self

10/10

Exceptional

26 Jun 2026

Jorge

Excellent for solo travelers, and travelers in transit. Well located to the international airport and domestic terminals. Very good customer attention and safe by all means

Self

10/10

Exceptional

24 Jun 2026

Verified traveler

Value for money

Self

8/10

Excellent

20 Jun 2026

NINA

Some noise on a Saturday night, but safe, clean and warm

Self

2/10

Poor

20 Jun 2026

Denise

Parking was easy.

Partner

4/10

Poor

19 Jun 2026

Francis

A truly woeful checkin process.
All electronic. System would not send code to door. I was stuck outside unable to enter hotel let alone my room. I call the number for help. I get an AI bot that puts me through to a service person that did not answer.
Other people with same issue trying to solve problems.
To top it off the shower is like a broom cupboard and water slopes to the room. They tell you you are liable for damage which i assume includes water damage before you checkin.

Yes it's cheap, but my advise is to pay extra for a human being to checkin. It simply is not worth the hassle of dealing with this impersonal an troublesome system.

Self

8/10

Excellent

18 Jun 2026

Pat

I found it very difficult to use the keyless system, sometimes it worked other times it didn’t .
The location was excellent for my purposes.
Only downside was the construction of the property next door , the noise .

Self

10/10

Exceptional

17 Jun 2026

CJ

Awesome clean hotel 20 min from CBD Hassel free check-in simple instructions via txt and headed to my room

Self

10/10

Exceptional

17 Jun 2026

David

Great

2/10

Poor

15 Jun 2026

Frances

This spotlessly clean hotel had no human receptionist. My anxiety-ridden check-in took 2 hours of roundabout phone calls to 3 online staff with thick, difficult-to-understand accents. My phone speaker wouldn't or couldn't work properly. The volume was so low at times i could hardly understand the \"help\" staff (? overseas call-in help line).
Kind frustrated guests intervened to help - not only me, but - an elderly couple, who also had no idea how to do the horribly complicated booking on their mobile.
I was sobbing and screaming. At one stage I had to lie down in the disabled toilet because my daughter had already booked the room (only 25 mins before I arrived) and I thought it would have to be where i could rest my exhausted head for the night.
After flying from Cairns to attend an old school friend's funeral, it was too much to handle on top of the death of my 29 year old son-in-law, which left my bereaved daughter with a 12 month old baby boy at the time. My one night here was a rare break for me since the tragic car accident six months ago.
Why is it that this AI booking system has replaced the far superior performance of a human receptionist?
The security guard was nice. However, he was put in a difficult postion because of the overly complicated, faulty online booking system, that requires glitches to be removed and more fine tuning before more bereaved guests are caused such extreme angst to simply get into a booked room they have paid for, that they melt down.

Self

4/10

Poor

15 Jun 2026

Shalome

Hmmm trying to think of something nice to stay. Similar sized rooms to a cabin on an overnight ferry (very small$. Bathroom was really an open shower with a toilet and sink squeezed in. Steam set off the smoke alarms so don’t stay here if you’re claustrophobic. No staff on site. No lift. Don’t recommend.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Hunter

Value for money, stay close to everything in the city

Partner

4/10

Poor

12 Jun 2026

Anthony

Would not recommend to anyone

Self

4/10

Poor

12 Jun 2026

Jitka

TV not working, terrible smell from smoking cigarettes outside,smoke came to our room every time people smoked outside. Not good experience at all.

Family_with_children

10/10

Exceptional

11 Jun 2026

Michelle

This place is clean and great value for money. Just note that self check‑in can be a bit tricky, and there’s no lift, so keep that in mind if you have luggage.

Self

8/10

Excellent

09 Jun 2026

James

Super cheap. Minimalist rooms. Great for an overnight before a next day flight. Wouldn't recommend for a multiple day stay.

Self

10/10

Exceptional

08 Jun 2026

Pauline

Basic, clean, would stay again

Partner

4/10

Poor

06 Jun 2026

Jason

Parking is atrocious. Beware extra wary if you have a hire car as the spaces are tiny and likelihood of getting a scratch is high as the spaces are so small and tightly packed.

Check in is annoying. All done digitally. I did everything 100% correct. And still had to call them to sort a hiccup out.

The room itself is horribly tired. Strange smell. And the bathroom is nothing more than a square metre. So you could literally shower while sitting on the toilet and using the sink at the same time.

Don’t forget the noise from a really busy road 24/7.

Spend the extra $20 a night and stay elsewhere.

Self

6/10

Pleasant

04 Jun 2026

Stephen

Check in is a nightmare

Self

10/10

Exceptional

04 Jun 2026

Tarik s

Clean room, aircon, & parking

Self

8/10

Excellent

03 Jun 2026

Graeme

The check in procedure was slightly tricky as I hadn't received an email with instructions, Had to up load id and credit card again ! several people who were arriving had the same issue and were unable to get through the front door, would have been good with some on on reception to assist.

Self

8/10

Excellent

01 Jun 2026

Peter

Basic accommodation, quite small but very clean and comfortable. Excellent for a short stay.

2/10

Poor

01 Jun 2026

Jodi

Neither me nor my wife bought electronic photo ID so was unable to check in. no refund either.

Partner

10/10

Exceptional

31 May 2026

Roberto

Convient to the hospital

Family_with_children

8/10

Excellent

31 May 2026

John

Good value for money in a convenient place.

6/10

Pleasant

25 May 2026

Ron

My wife booked this hotel through Trivago, which was then processed via Expedia. After a long flight and difficult trip from Brisbane Airport, I arrived expecting a straightforward check-in process but instead found there was no reception area, only a sign directing me to use an app.

For someone who mainly uses a phone for calls and emails, this was extremely confusing and stressful. After nearly an hour trying to work things out, my wife, who was in another state, had to step in and help. She downloaded the apps, completed the check-in process, provided a credit card for security purposes, contacted the company and arranged for access codes to be sent to me for both the building and my room.

The room itself and our original nightly rate were very good value, however I feel there should be much clearer communication that this is a fully self-managed check-in process with no traditional reception.

I was also disappointed that when I extended my stay by another two nights using the number provided in the room, I was charged an additional $60 per night compared with my original booking rate.

Overall, not bad accommodation, but the check-in experience and pricing difference made the stay confusing and frustrating.

Self

6/10

Pleasant

21 May 2026

Esme

The kettle was filthy and we had to ask for a new one. Only enough tea, coffee, sugar and sweeteners for 1 day. We were there for 3 days checking out on the 4th day.

The shower curtain did not keep any water of the floor. The floor was like a swimming pool after every shower. We stayed for 3 days with no clean towels.

Lack of service is sad.

Partner

4/10

Poor

20 May 2026

Emilio

The male worker was very rude, gave us attitude both times we spoke to him for no reason

Friends_and_family Friends

10/10

Exceptional

20 May 2026

Maria

Best affordable accommodation for short stay visits

Family_with_children

10/10

Exceptional

17 May 2026

Michelle

Very comfortable stay. The bed and linen were excellent, and the room was compact but efficiently set up. It was also surprisingly quiet considering its location on the highway, and everything inside was tidy and clean.

The only downside was the check‑in process the system took a while to let me in but once inside, the stay was great overall.

Self

8/10

Excellent

15 May 2026

Connor

It's a basic no frills hotel but it gets the job done. Online check-in was easy enough to follow. The room the clean and was perfect for me.

Self

6/10

Pleasant

14 May 2026

Julie

Very basic, clean, no extras.

Self

10/10

Exceptional

13 May 2026

Rosemaree

Room was clean. Late check in meant no staff - code entry. Parking and air conditioning good

Self

4/10

Poor

12 May 2026

Craig

Very close to main highway so lota of traffic noise all night. Check ik was far from simple

Self

2/10

Poor

10 May 2026

Trevor

Yes and yes

Partner

6/10

Pleasant

08 May 2026

Brett

You get what you pay for.

10/10

Exceptional

07 May 2026

Isaac

Clean , close to city

Self

8/10

Excellent

06 May 2026

Rodney

This is a budget motel.
There were no staff onsite (except cleaners), so make sure you contact the property prior to arrival to get details for codes and check-in forms.
Parking is very handy onsite. Bus stop nearby with links into the city, or a 10 min walk up to Windsor Train station.
Located on a busy road, so rooms at the front of the property may experience some noise.
The new owners have improved the place since they took of from Ibis Budget.

Self

6/10

Pleasant

04 May 2026

David

Conveniently located motel with small rooms and very small bathrooms. Clean, but they offer the minimum for a budget hotel, especially the fact that there is no management on site. App based check in procedure was a bit of a pain and I had to call the help desk three times to sort it out. I would stay there again only if there are no good value alternatives.

Self

8/10

Excellent

04 May 2026

Rachel

Parking easy as. Room sink not very clean. Toilet very loose and dangerous

Self

10/10

Exceptional

04 May 2026

George

Great value for money!

Partner

10/10

Exceptional

03 May 2026

GARY

Parking was free and easy. Room was adequate for my needs for the night. Room was very clean. TV, worked well and milk provided for coffee/tea etc. Good, cheap clean accommodation.

2/10

Poor

03 May 2026

Raymond

Shower curtain did NOTHING to stop water escaping the tiny rubber hob. This rubber was not high enough. Shower needs a proper hob. The water inundated the whole bathroom floor. The water then escaped the shower and inundated the vinyl floored vestibule. ABSOLUTELY NO RESPONSE TO REQUEST FOR SOMEONE WITH MOP AND BUCKET. Also, the bolts holding the toilet seat were loose and a fall/trip hazard. ABSOLUTELY NO RESPONSE FOR SOMEONE TO COME AND ADJUST. Thursday night tariff through agent price was reasonable. Silly me to think to re-book. You thought correctly that you had my need for convenience over a change of hotel. BUT YOUR FRIDAY NIGHT TARIFF WAS SIMPLY PTICR GOUGING. YOU ARE CHEAP AND NASTY IMMORAL BUSINESS PEOPLE, BLOODY MINDED, AND, WORST OF ALL UN-AUSTRALIAN. Next 2 nights were in a B ‘n B and the accommodation was incomparably superior for less than the average per night with you. I can see why B ‘n B is blowing you out of the water. Your GREED is NOT going to make you any money.

8/10

Excellent

26 Apr 2026

Ashik

My stay was about 12 hours, so difficult to give a proper review. Bathroom was small, bed was not as comfortable as I expected, there was a noticeable dip in mattress indicating it’s been a very long time since it was replaced.
Parking was good, aircon was good. Didn’t use the tv or fridge.

Self

4/10

Poor

26 Apr 2026

Santiago

The check-in system doesn't work well and by phone they take a long time to help you

Partner

10/10

Exceptional

25 Apr 2026

Jitka

Clean, efficient for one night,close to public transport. Parking available.

Family_with_children

10/10

Exceptional

22 Apr 2026

Lyle

Heaps of parking,

8/10

Excellent

21 Apr 2026

Darryl

Ok

Partner

6/10

Pleasant

19 Apr 2026

Rebekah

Very simple cost effective hotel. Basic amenities with comfy beds.

Family

6/10

Pleasant

17 Apr 2026

Fiona

No soap,,no where to sit apart from in room . Keypad for front door not working effectively and room keypad temperamental .

Family

8/10

Excellent

17 Apr 2026

Alok

Good for price

Self

8/10

Excellent

16 Apr 2026

Michelle

Room was very clean and bed was super comfortable. But the room was pretty small, the bathroom was tiny and the shower curtain was at least 50mm too short.
Also, getting into the motel was next to impossible at first (I was sent three different codes), and other guests were having the same problem. They could get into their rooms, but not the motel.

Partner

8/10

Excellent

14 Apr 2026

peter

Needs a common area for eating a toaster,mictowave,kettle, regridgerator. would b very helpful so u dont have to eat in your room

Friends

8/10

Excellent

14 Apr 2026

Peter

Parking and price

Partner

10/10

Exceptional

14 Apr 2026

Maruf

Amazing

Self

8/10

Excellent

14 Apr 2026

Amy

Perfect affordable one night stay for what I needed. Parking easy at back of property. Check in easy if you follow the steps on the text messages. Overall hotel is a little dark and showing its age, but the room was clean and functional, bed super comfy, towels were like new.

Self

10/10

Exceptional

13 Apr 2026

Chase

Room was clean, for the price you can’t go wrong

Self

2/10

Poor

08 Apr 2026

Rowland

Unclean , check the sheets. Some blood stained. Yaki.

6/10

Pleasant

08 Apr 2026

Robyn

Good security staff

Friends

8/10

Excellent

06 Apr 2026

Atef

Room was good

6/10

Pleasant

30 Mar 2026

Eugene

Parking was easy and convenient. The room was tiny, just enough room for the bed which was very comfy. Bathroom was cosy as well but provided a major issue. Coffee and teabags and an electric kettle were provided but you couldn't fit the kettle under the tap in the bathroom sink to fill it.

Partner

4/10

Poor

26 Mar 2026

michael

Very clean, bed good, bathroom way to small. When you sit on toilet your knees hit the basin,
The show is so small that the curtain wraprs around you and water over the whole bathroom floor.
Basin is so small no room to even put toothpaste tube.
No room to change. All has to be done in other very small room
NO CHAIRS.Have to sit on bed to watch TV
Cannot get water kettle under tap as basin to small.
IN ALL THE ADVERTISING NO MENTION OF NO LIFTS. ALL STEPS UP TO 3 STORIES.
CANNOT TSLK ABOUT STAFF AS THERE IS NONE ON SITE.
O LY MC DONALDS ON OTHER SIDE OF 6 LANE HIGHWAY

Self

8/10

Excellent

26 Mar 2026

Christine

Clean

Partner

10/10

Exceptional

26 Mar 2026

Catherine

Very accommodating and friendly staff, clean rooms. Close to Brisbane City and very easy access.

Family_with_children

6/10

Pleasant

24 Mar 2026

Zoe

Clean, convenient to the hospital and reasonable

Self

8/10

Excellent

19 Mar 2026

Lauren

Checking in was difficult as there is no physical person and online communication had been difficult due to not having an Australian phone number.

The room was small but clean. It was convenient and there were frequent buses into the city and shops nearby.

Partner

10/10

Exceptional

17 Mar 2026

Mathias

Clean room

6/10

Pleasant

16 Mar 2026

Nathan

Adequate

6/10

Pleasant

12 Mar 2026

Trevor

Was ok...nothing special.

Friends

8/10

Excellent

11 Mar 2026

KYM

The room was clean, try not to get one of the front rooms, as the noise from the traffic is really loud.
Macca's straight across the highway. And a few nice coffee shops a block away.

Self

10/10

Exceptional

11 Mar 2026

Colin

Just what i needed for overnight stay,easy walk RBWH.Off street parking,Macdonalds across the road.

Self

2/10

Poor

10 Mar 2026

Trevor

Room was clean. Hardly seen staff on duty.
Amenities are very poor, bathroom was shockingly small, very little room between shower and toilet, no room to hang towels, shower leaked out into rest of bathroom. I would never recomend this hotel. Not worth the price by a long shot.

Partner

8/10

Excellent

05 Mar 2026

Anthony Nutjarin

Bunk bed over main bed not a good idea.

Partner

10/10

Exceptional

27 Feb 2026

Michael

The imperial motel Windsor is such a well kept clean and sound functioning motel in Brisbane that it's hard to find a motel better located, cleaner and for as low as $80 very hard to beat value wise.

6/10

Pleasant

25 Feb 2026

Norm

A little run down but comfortable beds.
Small rooms.

10/10

Exceptional

23 Feb 2026

Craig

The room was exactly as advertised. It was small, and the bed was comfortable. Well priced and what I needed. Thank you

Self

8/10

Excellent

21 Feb 2026

Nerralee

For price, comfortable and located close to bus stops

Partner

6/10

Pleasant

21 Feb 2026

John

Room was sufficient for my 2 night stay.
I didn’t see any staff.

10/10

Exceptional

19 Feb 2026

Quintin

Allgood

2/10

Poor

18 Feb 2026

Mohammed

Room

Family

10/10

Exceptional

17 Feb 2026

Cameron

Excellent value for money

Self

8/10

Excellent

16 Feb 2026

Linda

Great quiet location and hotel

2/10

Poor

15 Feb 2026

Aaron

Check was an issue, took so long to have the customer service help. The room was so small you could barely walk arond the bed. There was no hot water! The reason i recieved was it was due to the rain. Trying to find someonw to replace the toiletries was no existent.

Leisure Family

8/10

Excellent

13 Feb 2026

Pauline

Yes, all good, thanks

Leisure Family

8/10

Excellent

11 Feb 2026

Iain

The lak of reception is a small problem but they were contactable immediately on the phone. the rooms were very clean and adequate for my purposes.

Leisure Self

6/10

Pleasant

11 Feb 2026

stephen

Was good for the price pretty clean

Leisure Partner

8/10

Excellent

09 Feb 2026

Naruechol

Very nice staffs

Friends_and_family Family

4/10

Poor

08 Feb 2026

Piotr

The room was OK. Nothing spectacular.

But, I found out that I had to scan my ID only AFTER I paid for the accommodation. A clear pre-warning would have enabled me to seek accommodation elsewhere.

Management had a warning to shut shower doors to stop activation of fire alarms, or face a fee from the fire brigade. Clearly a laughable and unenforceable threat, all due to poorly chosen fire alarms in the building by its owners

Business Self

8/10

Excellent

07 Feb 2026

Shane

Clean room. No room service. Only saw 1 staff member once. It’s a self service basic hotel. Small rooms but has access to laundry facilities. Really a sleeper hotel only. But cheap!

Business_and_leisure Self

2/10

Poor

04 Feb 2026

porscha

horrible room, horrible staff will not be returning

Business_and_leisure Family_with_children