Name: Santana Hotel & Spa
Address: Il-Maskli, San Pawl Il Bahar, SPB 1482, MT

Santana Hotel & Spa

Malta · Malta

20 reviews shown

2/10

Poor

07 Jul 2026

Stephen

I stayed here a few weeks ago.

I would never stay here again, it was an absolute disaster.

My wifi did not work. I barely had any air con in my room, the phone to reception did not work and was not screwed in properly.

There were constant works going on at all hours of the day.

I didn't sleep for a week and felt exhausted when I got back instead of refreshed.

Then to compound matters on the Fri before I left on the Sat, the safety deposit box would not open at all.

Had I not had the where with all to get my passport etc out and waited until the Sat I would have missed my flight.

It took a guy called Skyse in maintenance who could barely speak English and a guy on reception called Glenn over 1.5 hours to get the safe open.

You could not write it and spoilt my last night.

I made an official complaint to several people and in writing and they just completely blank you.

They just do not respond.

In the end I had to escalate via hotels.com and whilst could not get money back they have provided me with 50% of my share of what I paid.

Overall where possible go via a travel agent as booking direct is very very risky.

Down as a 4 star no way it is at all.

Stay clear.

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

Darren

Very nice hotel and food and swimming pools

Self

8/10

Excellent

07 Oct 2025

James

Nice pool area and decent breakfast.

Leisure Self

10/10

Exceptional

30 Sep 2025

Margaret

We only stayed one night. We were spending the time with family visiting from the UK. We live in Malta, but have long weekends in local hotels.

The Santana is among the top 5.

Partner

4/10

Poor

31 Aug 2025

Anamaria

Unfortunately we didn't realise the room we have booked it was very small (the door didn't open because of the bed, there was no space to walk around the bed). The bathroom was very small and damp, no balcony, only a small window.
The window was pointing towards the inner garden terrace which had karaoke, loud music and loud conversations.

Leisure Family

4/10

Poor

12 Aug 2025

Paul

Not the best. Wouldnt stay here again.avergae. was clean and locaiton ok. Some good bits but overall not the best. Compare some other places

Leisure Partner

8/10

Excellent

20 Jul 2025

Verified traveler

Good

Good space in the room

Friends_and_family Family

4/10

Poor

01 Jul 2025

leah

This property is dated and is in need of a refurbishment. The in house singing and quiz nights are extremely loud and terrible. The breakfast and dinner buffets are not great.

Business_and_leisure Self

8/10

Excellent

15 May 2025

albert david

Family visit

Friendly hotel near amenities and shops, plenty of choice at breakfast but could do with food being a bit warmer ., fruit juice is terrible.. otherwise a very pleasant stay.

Partner

8/10

Excellent

24 Apr 2025

Ivor

This was good quality stay at a good price

10/10

Exceptional

05 Feb 2025

Mrs.M F

Good hotel, good location

Our third stay here and as good as previously. Although the bus station is so near and convenient the hotel is in a quiet location. Plenty of bars and restaurants nearby. Room had everything we needed. Particularly liked the room lighting. Often hotels have bedroom lighting too dim to read by. Reception staff very helpful.. Will stay again.

Partner

10/10

Exceptional

03 Feb 2025

Great hotel and value for money

All the staff were excellent, extremely helpful, polite, friendly, efficient and knowledgeable. I used the indoor pool, jacuzzi, sauna and had 2 massages all very good.
The food was excellent.
The hotel was very clean everywhere, well maintained, i would definitely stay there again and recommend it to anyone.
Well done a very enjoyable stay

Self

10/10

Exceptional

05 Jan 2025

william

Excellent value for money , all the staff very helpful, wide range of food available for breakfast to suit all

Leisure Self

8/10

Excellent

08 Dec 2024

Angela

Nice hotel, facilities, breakfast and staff.
Could do with an updated bathroom as looking a bit tired.
Great price as out of season.

Leisure Partner

8/10

Excellent

23 May 2024

Verified traveler

A nice well maintained hotel. We had hired a car so the free car park opposite was a bonus. Near to many restaurants, breakfast at the hotel was good. Roof top bathing area with a pool was super, if cold, just what you needed in the heat.
Room was nice and clean but bed a bit hard.

Partner

10/10

Exceptional

26 Apr 2024

Laura

Excellent, safe, clean and great location

We really enjoyed our stay at Santana. I came on my own with my 2 children and felt really safe.
The hotel staff were friendly, breakfast was excellent and location was perfect for wandering around or getting buses.

Friends_and_family Family

8/10

Excellent

21 Apr 2024

Richard

Nice breakfast , great staff

Leisure Partner

6/10

Pleasant

10 Apr 2024

Verified traveler

Lack of air conditioning surprising

Great location for the bus station and reastaurants nearby. The hotel is clean, staff friendly and the breakfast buffet has something for all tastes and food cultures. However, the lack of air condition meant that our room temperature was a constant 25 degrees which was way too warm for a comfortable night's sleep. With traffic noise and Saharan dust outside, sleeping with the balcony door open wasn't really an option. The hotel lent us a fan which helped somewhat but as a 4 star hotel we thought air conditioning came as standard but clearly not.

Partner

10/10

Exceptional

13 Mar 2024

Cheryl

Fantastic hotel, would like to go back in the summer to appreciate the hotels facilities more

Leisure Partner

8/10

Excellent

29 Dec 2023

Ian

Malta

room not ready on time, no electric sockets at side off bed, took nearly an hour to find us an extension lead to plug my husbands oxygen in, couldn't get a drink at happy hour, not enough staff, no proper queuing system, on the good side room large, clean and comfortable, staff pleasant, food in dining room good and outside happy hour getting a drink was okay and avalible staff attentive.

Partner