Citizenm Miami South Beach

10/10

Exceptional

04 Aug 2026

Ivan

Perfect stay for my trip

6/10

Pleasant

03 Aug 2026

Leudin

The hotel was super clean and the staff very nice

6/10

Pleasant

01 Aug 2026

Elker

Not-so-good. Skeleton staff, elevator repairs, inconsistent Wi-Fi signal, unmanned front desk, phone in room not working, not worth the cost.

10/10

Exceptional

31 Jul 2026

Alexsis

Great stay

10/10

Exceptional

31 Jul 2026

Jared

Was able to check in early. Staff was really nice and helpful. Property very nice

4/10

Poor

30 Jul 2026

kiran

There was planned construction under the hotel on weekdays starting at 9am, but on Monday the drilling began at 7:30am below us and woke us up with the walls rattling. After calling the front desk, they assured us they would tell the construction to stop drilling until 9am. The drilling then restarted around 8am... We lost a lot of sleep after a long Miami weekend and this ruined our week.

In addition, this construction was NOT listed on the hotel - we wouldn't have booked this hotel because sleeping all morning in Miami is a common need.

10/10

Exceptional

30 Jul 2026

Tyah

The hotel itself was beautiful, clean, and well maintained. Housekeeping did an excellent job, and the front desk staff were friendly and helpful throughout my stay.

The breakfast was just okay. I think the potatoes and tomatoes could have used a little more seasoning, but everything else was fine.

One of the best things about the location is that almost everything is within walking distance. The beach is about a 15–20 minute walk from the hotel, and it’s an enjoyable walk with plenty of stores and restaurants along the way.

The only thing that made me a little uncomfortable was the language barrier. I don’t speak Spanish, so at times I felt a bit out of place when I couldn’t understand conversations. Overall, though, I had a pleasant stay and would recommend the hotel.

6/10

Pleasant

30 Jul 2026

Nkosi Kulumumba

Great staff.

Ongoing construction next door is very noisy.

One of the elevators was out of order.

10/10

Exceptional

30 Jul 2026

Geoffrey

Clean room, great staff, nice breakfast.
Great location to lots of amenities.

10/10

Exceptional

30 Jul 2026

Elwanda

Citizen M is the Best boutique Hotel in Miami Beach. The staff is always friendly and willing to help. The rooms are very comfortable.

10/10

Exceptional

29 Jul 2026

Kelly

Beautiful property and amenities . Close to shopping , food, banks etc Breakfast buffet was great , a variety of foods , delicious coffee. Staff was very friendly and helpful. I will definitely stay here again.

8/10

Excellent

29 Jul 2026

Agniezka Zucco

Citizen M was a convenient stay. The staff was amazing. The only complaint was the services in the pool. It was practically self serve. Since this is the mo of the hotel we were not sure. But we were without services in the pool until like 1pm.

10/10

Exceptional

29 Jul 2026

Litasha

Overall the hotel exceeded my expectations. From the cleanness, staff, the art decor OMG!!!! and location was perfect. Now it was just me and I can’t lie, the room is small and I’m a little woman. The shower and toilet is right there together and it’s extremely tight. So if it’s two travelers keep that in mind. But overall I’ll definitely book again

10/10

Exceptional

29 Jul 2026

julieta

Great location, close to everything. Walking distance to so much. Staff were very friendly, hotel rooms were beautiful, bar was great! Would stay again

10/10

Exceptional

28 Jul 2026

Lathan

Room was clean staff was great and hotel was very easy to navigate through 10/10

10/10

Exceptional

28 Jul 2026

Geoffrey

Clean rooms, friendly staff and great breakfast

10/10

Exceptional

27 Jul 2026

David

Walls are so thin you
Can hear every conversation from the 2 adjoining rooms on both sides of you. Sheets are cheap and rough, don’t think you will win a dime because for every 600.00 you spend you will only get back 20.00.

10/10

Exceptional

27 Jul 2026

Lissette

The staff made me feel welcomed. This place is located near stores. I want to go back!

6/10

Pleasant

27 Jul 2026

Dasia

Everything was okay other than the air. It seem like they air wasn’t working.

10/10

Exceptional

27 Jul 2026

Lee Ann

Amazing love my stay will always choose

10/10

Exceptional

25 Jul 2026

Sheuantay

Everything was great

10/10

Exceptional

24 Jul 2026

Zuri

Nice

8/10

Excellent

24 Jul 2026

Terri

Loved the vibe, had to pay for parking in lot beside hotel which was fine. Only complaint was terrible pillows.. over stuffed could not even lay our heads on to sleep. Had to use comforter as pillow
Location was amazing! Love Miami

10/10

Exceptional

24 Jul 2026

Frida

Breakfast was great!! Staff were helpful. We were able to check in early and store our luggage when we checked out. Definitely recommend.

10/10

Exceptional

24 Jul 2026

Hector

Nice rooftop pool, restaurants and Lincoln mall across from our location!

10/10

Exceptional

23 Jul 2026

Latoya

Very nice place

10/10

Exceptional

23 Jul 2026

Scott

Amazing but only ice is at the hotel bar?

2/10

Poor

22 Jul 2026

Paula

It’s not a good place to stay in, the pillow was hard like a rock and the mattress too, and at 8:00 am they stared to make a noise with at drill. I don’t like the experience there.

10/10

Exceptional

22 Jul 2026

Mark

Perfect stay! The room was super clean and hotel overall. Will definitely stay here again! Safe super nice.

10/10

Exceptional

22 Jul 2026

Tamika

I stayed here for one night before I left for a cruise. They were able to accommodate me with a little earlier check in and held my luggage for me before my room was ready. They have alot of shops and restaurants walking distance from the hotel which is a nice perk. Even though the location is south beach the hotel is not very close to a beach but Lyfts and Ubers were not too bad of a cost to get around from this area. I traveled with my teenage and 5 year old they enjoyed the roof top pool it gave a resort vibe and I will definitely stay here again!

10/10

Exceptional

21 Jul 2026

Eyob D

Everything about this hotel was excellent. The rooms are small, but that’s clearly stated when you book, so it wasn’t a surprise.

My only suggestions for improvement are the breakfast eggs and the room temperature. The eggs at breakfast had an unusual flavor that I didn’t enjoy. Also, the room temperature was maintained at around 71°F. While that may be comfortable for many guests, some people prefer sleeping in a cooler room. Having the option to lower the temperature would make the stay even better, especially during the hot Miami summer.

Self

8/10

Excellent

21 Jul 2026

CHRISTOPHER

Everything was fine with the hotel it was just a pretty small room. Staff was helpful and the bar was nice. Great location too

Family

6/10

Pleasant

21 Jul 2026

Luke

The room was clean but had been bleached way too much, so it smelled like someone had tried to clean up a murder with a full bottle of bleach.
Unfortunately the smell did not go away, and staff were unhelpful about it.
Pool area needs an upgrade/maintenance/cleaned - did not want to get in the pool as there was an umbrella on the pool floor.
Overall clean, great location and easy self-check in, just a very strong unpleasant smell to sleep in.

Self

10/10

Exceptional

21 Jul 2026

shantrese

Love it. Perfect location for me!

10/10

Exceptional

20 Jul 2026

Danny

Pick the larger room. A much better experience.

Family

10/10

Exceptional

20 Jul 2026

Nicole

The bar staff was great and the hotel decor was fun!!!

Partner

10/10

Exceptional

20 Jul 2026

Khuslen

Room was so nice and clean, I really loved that I can manage everything from that Ipad.

Self

10/10

Exceptional

19 Jul 2026

Christopher

The room was in great condition and the hotel itself was clean.

Self

10/10

Exceptional

19 Jul 2026

Keabron

Very nice and clean. Arjelous was very informative, attentive, and helpful.

Partner

6/10

Pleasant

19 Jul 2026

Shanitta

It as nice the rooms are just small but overall it was so nice and the staff was friendly and helpful

Partner

10/10

Exceptional

18 Jul 2026

Levi

Took some getting used to, because the room was so small, and I'm 6'2 225 lb. But the bed was large, and they have a cool setup with being able to control the lights, TV, and blinds through your rooms iPad (though the process to watching streaming services was a bit convoluted and annoying). Overall though, the hotel is very modern and clean.

Friends_and_family Friends

6/10

Pleasant

17 Jul 2026

Laura

I have stayed at CitizenM properties including this one multiple times and I have always loved my stay. This time I had to go through 3 rooms to find a clean room. The staff was somewhat apologetic and I got a free drink but l had to wait almost an hour to get settled. I was told there were no more rooms and then after my second dirty room, available rooms magically appeared.

Most of the staff however is very nice and l still love how quiet the property is even in the middle of construction.

Self

10/10

Exceptional

15 Jul 2026

Geoffrey

It’s our third time staying here while visiting family. Rooms are clean, the staff are helpful and the a/c works well.
Close to cafes and restaurants. The shopping mall is walking distance as is Trader Joe’s supermarket.

Partner

10/10

Exceptional

15 Jul 2026

Chip

Great pool!

4/10

Poor

15 Jul 2026

Chris

This room was like a circus act. The room was tiny, SO TINY. No place to put your stuff, NO CUP!! Nothing to drink from. The refrigerator was a cold storage box. The bed was shoved in the corner so. you have to climb into it. The bathroom is part of the room, so when you use it, your loved one can hear every single sound. The shower setup was a clown show as well. Everytime I used it I sprayed everywhere which got all over the floor outside. NEVER will I ever stay in a place like this. Maybe good for a HS student or college kid, one step up from a hostile. Not enough plugs. The amenities is that you can control everything in the room from an ipad. WHO CARES ABOUT THAT!!! I want just the regular stuff. LIKE A CUP!!!! Just one!!!! And a couple of shelves. Not a lot of clever UNUSABLE design stuff. GARBAGE!!!!!

Partner

10/10

Exceptional

14 Jul 2026

Michael

The room was abnormally clean not a spec of dirt anywhere, staff was extremely sweet and helpful though mostly everything was self serve, breakfast I skipped and the air conditioning was a bit hard to get just right since it was electrical! Other than that my stay was 5/5 ⭐️

Self

10/10

Exceptional

14 Jul 2026

Destiny

Nice stay close to the beach very comfortable.

Partner

10/10

Exceptional

12 Jul 2026

Edward

Everything was a 10 outta 10

Partner

10/10

Exceptional

10 Jul 2026

Elwanda

CitizenM is a very unique boutique hotel art everywhere
I always enjoy my stay at Citizen M
You have an iPad next to the very very comfortable King size bed
The iPad controls the TV lights A/C
I didn’t have time for breakfast but it’s delicious
The staff was very helpful
Citizen M is centrally located on Lincoln Road all the shops in restaurants it’s a pedestrian street

Self

10/10

Exceptional

09 Jul 2026

Josephine

Amazing Service

10/10

Exceptional

08 Jul 2026

Kentrell

From checking in and arriving to my room was great one of the best hotel I’ve stayed at very friendly staff helpful and great for solo and couples trip food was good and the pool was clean. The art throughout the hotel was beautiful
My room didn’t not get as cool as i would have liked overall an amazing time I’ve had

Self

10/10

Exceptional

08 Jul 2026

Vernetta

This property was excellent I do not have a bad thing to say about this hotel. The staff were absolutely professional and polite especially Vee. I definitely would be a returning guest :)

Friends

10/10

Exceptional

08 Jul 2026

Nkosi

Noisy during the day due to construction on adjacent building. This should be noted for potential customers.

Partner

10/10

Exceptional

07 Jul 2026

Felecia

It was a good stay. The staff was exceptional. The food was tasty and promptly.

Partner

8/10

Excellent

07 Jul 2026

Sherman

I appreciated the cleanliness of the room and the rapid room. service. However, I felt the room was much too small for two people and I didn't particularly like only being able TO ACCESS THE BED from one side. The smart device was nice but we couldn't adjust the lights as desired. Lastly, water from the shower leaked out onto the bathroom & foyer floors.

Partner

10/10

Exceptional

04 Jul 2026

Ellen G

The evening staff was very fun, gave great food recommendations, and visited with us at the bar in the lobby. The rooms were unique and had fun lighting and ambience. The pool area was beautiful!

Friends

6/10

Pleasant

04 Jul 2026

Keiron

Honestly, it was cool; it could’ve been better. I dislike the shower combo.
Very disgusting. The showers were tiny.
Budget-friendly; there’s a lot of construction going on, limited parking and no walking distance to the beach.
The taco stand across the street is great!
I’ll stay if I was budget only.

Partner

8/10

Excellent

03 Jul 2026

Jim

staff were nice. rooms are small and you need to know that going in. the ipad did not control the A/C or fan which was annoying so we had no climate control

10/10

Exceptional

03 Jul 2026

Geoffrey

Room was clean, staff were wonderful and breakfast was great

Partner

10/10

Exceptional

03 Jul 2026

Bryson

Loved it

Partner

10/10

Exceptional

03 Jul 2026

Pedro

The room was so clean and the staff were so friendly. I really like that you can control the lights, TV, and window blindfolds with the tablet. Would definitely stay here again.

Partner

10/10

Exceptional

02 Jul 2026

Vikram

Clean room

Family

10/10

Exceptional

02 Jul 2026

Ashley

The property was very nice, clean, and modern. The location was great. For me personally I wish the menu of food offered at the hotel was more but that’s just personal preference, nothing against the hotel specifically.

Partner

8/10

Excellent

01 Jul 2026

Lynne

Very nice staff and great shared areas. The room was pretty small

Partner

10/10

Exceptional

30 Jun 2026

Todd

One of the best hotels we’ve stayed in.
Yes the rooms are small but very well appointed, modern and clean! The staff was amazing, the breakfast was real food (but the eggs were steamed and watery, why?) but otherwise quite tasty. This would be an ideal inexpensive hotel for singles or low maintenance couples who’d rather spend their money on vacation adventures. Strongly recommended.

Partner

10/10

Exceptional

30 Jun 2026

Mary

The staff were extremely helpful and very friendly. The place is close to shops and restaurants. Clean and modern.

Partner

8/10

Excellent

29 Jun 2026

Gary

Hotel is modern in a good location, it’s a CitizenM they are the same everywhere, rooms are modern but fairly small and the hotel lacks a personal touch. But that’s not why you book CitizenM.

Partner

10/10

Exceptional

29 Jun 2026

Brittany

Staff was AMAZING!!

Partner

10/10

Exceptional

29 Jun 2026

Shalaeseya Monique

Just enough space. Very clean and great location

10/10

Exceptional

29 Jun 2026

Ronen

Good service good food excellent location

10/10

Exceptional

27 Jun 2026

alexandra

Love this place

Partner

10/10

Exceptional

25 Jun 2026

Asia

My husband I went for a quick trip to celebrate our anniversary and it was perfect. It’s around plenty of little shops and restaurants that are walkable. The check-in process was quick and our room was great. We loved the ambiance, the toiletries and most important everything was clean. The only downside is parking. You have to park on the street or in the parking garage around the corner.

Partner

10/10

Exceptional

25 Jun 2026

Brianna

Hotel and staff were exceptional! Staff was friendly and accommodating towards guests. Room was very tech advanced and clean! We had a very comforting stay and would stay again!

Partner

10/10

Exceptional

24 Jun 2026

Tiffany

Great hotel would stay again, the best part about the room were the blackout curtains!

Family

10/10

Exceptional

24 Jun 2026

Cinthya

Excelente atención!

Friends

10/10

Exceptional

23 Jun 2026

chad

!

10/10

Exceptional

23 Jun 2026

Kaykay

I love this property !

Partner

10/10

Exceptional

23 Jun 2026

Laura

Thick walls, soundproof windows, huge bed, cool place to work, what’s not to love

Self

10/10

Exceptional

23 Jun 2026

PRESLEY

I had an amazing stay at this location. Argenis at check-in was extremely helpful and professional, and he really set the tone for a great experience. At check-in, they offer the option of a city view or a courtyard view, which is a bit quieter; however, I was there for the views, so I chose the city view.

The space was very comfortable, slightly compact, but perfect for a solo stay. Everything was controlled through a tablet system, which was very convenient, allowing you to adjust the lights, blinds, TV, and music. The hotel has a very modern feel, but still cozy, with thoughtful design details everywhere you look.

I also sat at the bar for a refreshment, and it did not disappoint. I would definitely come back again.

Self

10/10

Exceptional

22 Jun 2026

Ashley

The room was a bit dusty but it wasn’t unbearable. The air didn’t work the best but we made it work.

Partner

10/10

Exceptional

21 Jun 2026

Kaydrien

very clean, staff was very nice, lots of places to walk to and eat at nearby, 15-20 min walk to the beach (it’s a straight shot), the smart room features were very cool but the room was a little warm and wouldn’t cool down when we tried to turn it down on the ipad, it wasn’t crazy hot but not crisp and cool like i’d prefer when i sleep lol overall 10/10 stay!

Partner

10/10

Exceptional

20 Jun 2026

Elwanda

Citizen M. Is one of the most unique boutique hotels in South Beach
There is Art everywhere.
The rooms are very special.
Everything is controlled by an iPad near your bed from your TV ( your name is printed on the TV screen to welcome you )
your lights and everything is very modern.
You will enjoy it

10/10

Exceptional

19 Jun 2026

MASSIMILIANO

All good

Self

10/10

Exceptional

19 Jun 2026

Jorlinis

Great location, just steps from the beach! Tons of food options nearby too — everything from Dunkin' and McDonald's to local taco spots, so you're never short on choices. The room is on the smaller side, but it matched the pictures exactly, no surprises. Perfect for a solo trip and I'd definitely stay here again.

Self

8/10

Excellent

19 Jun 2026

Kayla

Nice stay. The staff were very welcoming and the property itself was nice and clean.

Friends

10/10

Exceptional

18 Jun 2026

Deborah

Great location. Close to shops and restaurants. Room small but very efficient

Very impressed with food at restaurant. Staff very helpful.
Will come back when in Miami

Family

10/10

Exceptional

18 Jun 2026

Michel

Clean room. Very good location. Little bit to small the rooms

Partner

10/10

Exceptional

17 Jun 2026

Juliana T

Trendy Hotel with everything you need and nothing else. Friendly staff and small but comfortable rooms. Fun place to be! Great breakfast. Location is the best you can be in Miami

Partner

10/10

Exceptional

16 Jun 2026

Celena

artsy hotel & cozy rooms! staff on standby & very clean. love the decor super cute aesthetics. rooftop pool not freezing great vibes! only slight issue is the room never got cold like i wanted but i’ll attribute that to the miami heat. will definitely return❤️ also had a eastward facing room, you get to choose!

Self

10/10

Exceptional

16 Jun 2026

Anthony

Greatness

Friends

6/10

Pleasant

15 Jun 2026

Peter

The room was clean and cozy. The hallways, elevators, lobby, and other amenities, such as the living room and pool, were clean and cozy as well. Staff was friendly and nice. Be aware that it is a digital check-in process where you sign in through iPads. If you check in outside of the check-in window, staff will have to help you out. If you have any technical difficulties, they will help with that as well. Other than that, it is a pretty smooth experience checking in and staying there. There is no on-site parking, so you have to park across the street and pay about anywhere from $35 to $55 a day for parking.

Partner

10/10

Exceptional

15 Jun 2026

Isabel

Amazing location!!!!
⭐️⭐️⭐️⭐️⭐️

Self

10/10

Exceptional

15 Jun 2026

Natacha

I booked CitizenM through Expedia for a 3-day solo trip. Unfortunately, my flight was delayed, and I didn't arrive until the day after my scheduled check-in. Despite numerous messages and calls to the hotel and Expedia, my reservation was canceled upon arrival. Of course, this wasn't the hotel's fault. The staff suggested to me to make another reservation on-site and then request a refund for the original one later. That's what I did. Aside from this incident, everything went well. The hotel is incredible, even more beautiful in person than in the pictures, clean, and the staff is welcoming and ready to help. For me, it was a 10/10, and I will definitely return with pleasure.

Self

10/10

Exceptional

13 Jun 2026

Paul

Great stay here as usual. The staff were super helpful and friendly. My luggage didn’t make it on my flight and was delivered by my airline in the middle of the night - the staff made sure I got it first thing in the morning. They also comped me a late checkout which was much appreciated! Will be back again soon.

Note there is road construction in front of and around the hotel. Doesn’t create much noise but causes come confusion with Uber pickups!

Self

10/10

Exceptional

12 Jun 2026

Hannah

Good location, hassle-free stay.

Business

10/10

Exceptional

10 Jun 2026

Andrea

Friendly and helpful staff; very good facilities; nice outdoor space to site adn have a drink. Room well equipped.

Self

10/10

Exceptional

09 Jun 2026

Ray

the best

Self

10/10

Exceptional

09 Jun 2026

Jeremy

Great customer service clean perfect decor

Self

10/10

Exceptional

09 Jun 2026

adriana

Easy and smooth check in process. Everyone was extremely helpful but I wanted to give a huge thank you to Argelis and the young lady that was working with him that night. I didn’t get her name unfortunately. While on my stay in Miami I got terrible news and was in major distress. Argelis and the woman went above and beyond to comfort my boyfriend and I. I’ll never forget how kind they were and how good they made me feel once I calmed down. Thank you thank you!!! I’d stay here again and I hope to see them again so I can thank them again.

Partner

10/10

Exceptional

09 Jun 2026

Raul

Good hotel!

Self