Name: Hotel Diplomat Sydney
Address: Bayswater Road, 17, Potts Point, Sydney, NSW2011, AU

4/10

Poor

31 Jul 2026

Nelly

There is no breakfast at hotel Diplomat Sydney

4/10

Poor

29 Jul 2026

Awin

First night checked in room was smelling of damp, hanging electrical wires and television didn’t work, furniture was very dusty. Staff I came across at checked in was excellent. Other staff were ok whom I came in contact with, I’ve went down to the lobby area as I were out of those little sashay of milk the girl on the front desk was too busy on her phone to give me the milk so in the end I went to Cole supermarket and purchased some milk. Room furniture was very dusty needed a good deep cleaning.

10/10

Exceptional

08 Jul 2026

Frederick

Very friendly and helpful staff, clean and comfortable room and good location near Kings Cross station.

Self

2/10

Poor

14 Jun 2026

Peter

Got hit with a bill that was no fault of my own but the guest who waited in the lobby and broke the winding part of the window which was old and due for replacement. The staff said I was responsible but failed to show me the video footage. She said I would have to contact the police to access video. Go figure! The bill was $656!!! Looking at the window this could be easily replace for under $50. It should be covered on their insurance. Will never stay here again.
The room was small. Wifi was super slow. Better value elsewere. The lift too ages to get to the floor

Partner

2/10

Poor

14 Jun 2026

Peter

Got hit with a bill that was no fault of my own but the guest who waited in the lobby and broke the winding part of the window which was old and due for replacement. The staff said I was responsible but failed to show me the video footage. She said I would have to contact the police to access video. Go figure! The bill was $656!!! Looking at the broken chain for the window this could be easily replace for under $50. It should be covered on their insurance. Will never stay here again.
The room was small. Wifi was super slow. Better value elsewere. The lift too ages to get to the floor

Partner

10/10

Exceptional

04 Jun 2026

Paul

The staff at the desk were wonderful. Very helpful, cheerful and willing to help.

Partner

10/10

Exceptional

28 May 2026

Sean

Don’t recall the lady’s name at the front desk but she was very kind and helpful… Thank you!

Self

10/10

Exceptional

14 May 2026

Peter

We have stayed here many times and the staff and services they offer have been nothing but five stars! I will continue staying here again at this budget hotel

2/10

Poor

21 Apr 2026

Henry Blanas

I had a very disappointing experience with my recent stay at Hotel Diplomat.

The issues started right at check-in. The process was handled poorly, and my interaction with the staff member on duty was far from professional or welcoming. It set a negative tone from the outset, which is not what you expect when arriving at a hotel.

What’s more concerning is the complete lack of follow-up. I specifically requested for the General Manager to contact me to discuss my experience, yet I have received no communication at all. This lack of response speaks volumes about how little value is placed on guest feedback and service recovery.

Unfortunately, this experience has left me feeling that guest concerns are not taken seriously. I would not recommend staying here based on both the service at check-in and the absence of any meaningful attempt to address the issue afterward.

Self

8/10

Excellent

21 Mar 2026

Ian

Very clean, tidy with all the key amenities. Centrally located

Partner

10/10

Exceptional

20 Mar 2026

Moira

Was an ideally situated hold. Clean room and efficient staff. Thanks for your efforts

Partner

8/10

Excellent

03 Mar 2026

Keith

In the middle of Kings Cross so all shops immediately present.

Partner

10/10

Exceptional

21 Feb 2026

Jeremy

Clean and tidy

6/10

Pleasant

16 Feb 2026

Daniel

Great location and friendly staff, but the room was very small (no bedside table on one side and had to put the kettle on the floor to use it). I used the top of the wardrobe to store one suitcase but when I retrieved it a load of dust came down too.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Henry Blanas

Wonderful Stay at Hotel Diplomat Sydney ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

I had a thoroughly enjoyable stay at Hotel Diplomat Sydney and couldn’t be happier with my experience. From the moment I arrived, the staff were incredibly welcoming, friendly, and attentive — they genuinely made me feel at home throughout my visit. It’s clear that excellent customer service is a real priority here, something many guests consistently mention in their feedback online.

My room was comfortable and clean, with a bed that was exceptionally pleasant to sleep in. The choice of pillows made it easy to find just the right level of comfort, which was a real plus after long days of travel. Like other guests, I found the room cosy and well-appointed for a restful night’s sleep.

While I was there, I appreciated how helpful the team was with local tips and making sure everything was taken care of — a feature that many reviewers also highlight as a standout aspect of this hotel.

Overall, it was a great experience and I’ve already booked my next stay. I travel regularly to Sydney, and Hotel Diplomat Sydney will definitely be my go-to choice whenever I’m in town!

Business

6/10

Pleasant

06 Feb 2026

Sophia

Service was fantastic. Only thing that could be improved upon is that our shower didn't have a door or curtain, so water often leaked onto the bathroom floor. Overall a really smooth check-in and check-out process 🙂

Leisure Partner

4/10

Poor

04 Feb 2026

Kathleen

I had a later check-in and communicated this to them, which they confirmed was okay. I wish they had communicated back that the door was locked and would’ve had someone come get it—instead I was left outside for several minutes while they didn’t pick up the phone. The hotel was also not accessible. To enter the building, there are steps required. To access the fifth floor, you’ll need to take stairs from the fourth. I was clearly struggling with my luggage and asked about accessibility to the fifth floor, but the staff just dismissed it and walked away from me. Their indifference was disappointing.

Leisure Friends

8/10

Excellent

18 Jan 2026

Joyce

Room and location

Friends_and_family Family

8/10

Excellent

13 Jan 2026

Steven

Nice hotel with big rooms. It was difficult to take our suitcases up to the room as many steps at the entrance - could be more accessible.

Leisure Partner

10/10

Exceptional

12 Jan 2026

CLAIRE

This hotel is basically serviced rooms. There is no option to dine here. The rooms were clean and spacious and the staff were excellent. Each room has tea & coffee making facilities with a small fridge which I found very useful.

Leisure Self

10/10

Exceptional

19 Dec 2025

supreya

Comfortable bed, This comfortable king bed and the hotel conveniently located near King cross station.Bus stop also just right in front

Leisure Partner

10/10

Exceptional

01 Dec 2025

Nicole

A nice hotel. Great location.

Business Self

4/10

Poor

23 Nov 2025

David

The staff at this hotel is amazing, always trying to solve all the numerous issues this hotel has. The rooms are dark, infested with cockroaches, and the air conditioning leaks water throughout the night. Additionally, all rooms are noisy, particularly those adjacent to the reception area. The most concerning aspect is the security breach that allows outsiders to enter the hotel.

Partner

6/10

Pleasant

23 Nov 2025

Christine

Very old building with awkard access. No 24/7 reception. You need to download an access app or enter a long code into a circular keypad to enter. I had to return to reception to be shown how to make the key pad work after checking in. The room was freezing, im assuming this was to combat the wet mouldy carpet. One pain of window glass was broken like it belonged in a final destination movie. Triangle shard pointing downwards. Mould was in the grout outside the wet area of the bathroom and there was some sort of smear/growth besides the toilet at the towel rack. Towel rack was loose and toilet seat unattached. The TV had such a bright standby light that i had to throw a towel over it to fall asleep. The light to the bathroom was also hiden behind the wardrobe. Next time i will spend the extra $20 a night to stay at the holiday in. Location was good for my needs.

Self

6/10

Pleasant

15 Nov 2025

Odete

Clean room

Partner

6/10

Pleasant

09 Nov 2025

Sarah

The room was fine. The noise level on Friday and Saturday night was really loud, and they never replenished the coffee and tea, but the staff were lovely and it was a great location

Leisure Partner

8/10

Excellent

29 Oct 2025

Michael

Great service. Good accommodation.

10/10

Exceptional

19 Oct 2025

Amelia

Both my friend and I were very happy with our stay.
Staff were all so kind, helpful and professional. We were able to leave our bags until check in and then after check out until in the evening.

The room was small and simple but was clean and had everything we needed, including good aircon, a comfortable bed, mini fridge and a shower with good pressure.

the location was super convenient being so close to kings cross station, because of this there was some outside noise at night but it wasn’t enough to bother us, inside the hotel guests respected they needed to be quiet at night, so we still slept really well both nights.
The front door to the hotel is locked before 9 am and after 3 pm so we felt safe here.

Our only complaints were the only hand soap was inside the shower and that there was no fan in the bathroom.

But overall staying here was a lovely experience and we’ll definitely stay again if we’re back in the area.

Leisure Friends

10/10

Exceptional

04 Oct 2025

James

Great little hotel.
Staff were super friendly
Would recommend

Business_and_leisure

10/10

Exceptional

28 Sep 2025

simon

Great staff and location

10/10

Exceptional

20 Sep 2025

Rowena

Excellent location

Excellwnt stay we had, friendly staff, clean and esily accessible toilet in the meeting room. Clean room with sittong area, as per location, near train station, restaurant everywhere and close to hospital

Business

4/10

Poor

20 Sep 2025

Steve

The Expedia page says parking available for $35 night, this is incorrect there is no parking available and we ended up paying $90. They did upgrade our room but we were only sleeping in it, so zero value and the door kept falling of the bathroom. Overall this is a 3 star property but incorrect info makes me mark it down. On a positive side the staff were very polite and tried to help.

Leisure Partner

8/10

Excellent

19 Sep 2025

Elnaz

⭐️⭐️⭐️

8/10

Excellent

14 Sep 2025

beth

Great place and location

10/10

Exceptional

13 Sep 2025

Sixie

Good communication,

Leisure Self

10/10

Exceptional

09 Sep 2025

Aron

Good stay

10/10

Exceptional

31 Aug 2025

David

Highly recommended, safe and clean and a great location.

10/10

Exceptional

31 Aug 2025

James

This is literally the best hotel ever not only do they have a coles down the road they also have a hungry jacks 10/10

Leisure Self

6/10

Pleasant

13 Aug 2025

Richard

Dark, a bit depressing

Business Self

8/10

Excellent

03 Aug 2025

Fiona

Check in was easy room keys are on your phone. Room was clean. Easy walk to everything you need. Would stay again

8/10

Excellent

19 Apr 2025

Grace

Lovely place, can be very noisy at time. No access for disability just stairs at the front entrance. They do have a lift in the building which is a bonus.

Leisure Self

4/10

Poor

08 Mar 2025

Justin

Front desk staff was very slow and incompetent!

8/10

Excellent

08 Jan 2025

Jennifer

Helpful receptionist

Leisure Partner

8/10

Excellent

28 Dec 2024

Mashneel

Room was big and clean.

Leisure Family

6/10

Pleasant

08 Dec 2024

Jean-Pierre

Convenient location. No AC. Noisy room.

Leisure Self

6/10

Pleasant

22 Nov 2024

Christine

My stay was pleasant enough, the room was clean and the bed was comfortable. The location was perfect for my stay.

Business_and_leisure Self

6/10

Pleasant

13 Nov 2024

Greg

Friendly staff.

8/10

Excellent

12 Nov 2024

Verified traveler

Small but comfortable

The smell was over powering and the aircon was very very noisy very small room but the staff were kind and tried to help with our issues lt is very close to alot of shops bars and chemist so was well situated also it was quiet
Beds and pillow were very comfortable and our bathroom was spot on good actually almost bigger then the room itself

Partner

4/10

Poor

03 Nov 2024

Koos van

King deluxe room was tired looking and relatively small. Amenities lacking, no teaspoons no shower cap etc. Property is clean and very conveniently located. Staff is wonderful. Don’t try to sleep on Saturday nights as our room had no noise insulation and we only managed to catch some sleep after 4 am when the relentless yelling, car horn honking and general drunken party noises stopped. Bring earplugs or perhaps avoid Saturday nights.

Leisure Partner

6/10

Pleasant

28 Oct 2024

Jesse

Bed was comfortable, room was ok. But having to ask for an extra towel for our 3rd person every single night after the room was made back up each time with only 2, was PAINFUL.

Leisure Family_with_children

6/10

Pleasant

28 Oct 2024

Tzyy

Unsafe and noisy

Family

8/10

Excellent

28 Oct 2024

Kasey

Was having some renovations done which weren’t communicated so smelt abit like paint

Leisure Self

8/10

Excellent

20 Oct 2024

Michelle

The bed was comfortable and the shower pressure was fantastic.
Unfortunately there were no opening windows and no extractor fan in the bathroom so things got a little damp

Partner

10/10

Exceptional

20 Oct 2024

Terry

Unusual bedroom

Room 201 was presented as upscale room and was large and roomy. Unusual design where lower edge of bed directly in front of sliding door to bathroom. Slide out of bed into bathroom. Staff, elevator, room all good.

Partner

10/10

Exceptional

05 Oct 2024

Charesse Mae

Great experience and staff were very helpful and accommodating. Room is very clean and beds were comfortable. I would stay here again next time I visit Sydney.

Business_and_leisure Family

4/10

Poor

04 Oct 2024

Homboé

Not a great place to stay

Leisure Self

4/10

Poor

27 Sep 2024

Benjamin

Police called to domestic incident Only After 2 hours. Great staff.

Business_and_leisure

8/10

Excellent

19 Sep 2024

Peter

Excellent service at the front desk. Love the location. Close to bars, cafes, restaurants and of course can walk to the CBD. Everything is on your door step.

Business_and_leisure Self

10/10

Exceptional

19 Sep 2024

Tanya

Was exactly what I needed. I felt safe. Was very clean. Staff were so friendly and helpful. I ended up needing extra help due to having an accident so I really appreciate how helpful the staff were. Thank you.

10/10

Exceptional

08 Sep 2024

Waymine

The hotel team were like none other. They were professional and super accommodating. Five star treatment! Will definitely stay here again.

Business Self

8/10

Excellent

01 Sep 2024

Juan

The only bad thing is there is no parking available

10/10

Exceptional

27 Mar 2024

Richard

The Bayswater staff are always very friendly and welcoming and the rooms are very comfortable and clean.

Leisure Self

6/10

Pleasant

24 Mar 2024

Graham

5th floor room with no lift beyond the 4th floor. Strange noises from ceiling and behind walls.

10/10

Exceptional

12 Mar 2024

Anthea

Arriving late at night and not being used to Sydney our arrival was confusing. Calling to check, the night staff were reassuring and calm.
With a night club nearby I feared that we wouldn’t sleep, but we were out like a light and stepped fantastically.
A little slip up with room top up’s, one coffee sachet was never going to cut it for two, was promptly and friendly corrected by reception.
The 24 hour guest services was very reassuring and in many ways essential and made our late check-in, early check-out so much easier and provided friendly interactions.

Leisure Partner

8/10

Excellent

08 Mar 2024

Keith

Ok

Leisure Partner

10/10

Exceptional

04 Mar 2024

Andrew

Good value for location and busy time

8/10

Excellent

03 Mar 2024

Kirsty

Room was exactly as advertised. Had everything we needed. Easy check in and out. Close to train & plenty of food options close by. Would stay here again.

Leisure

10/10

Exceptional

22 Feb 2024

Sushma

Very Convenient and comfortable

Business_and_leisure Partner

10/10

Exceptional

19 Feb 2024

Estelle

Very good place!

Leisure Friends

8/10

Excellent

11 Feb 2024

Lee

Good location - pleasant helpful staff - room a little smaller than expected, but quiet, clean, and well appointed. My room would only suit a single or couple.

Leisure Self

6/10

Pleasant

09 Feb 2024

Warren

Definately not worth the price and if you have accessibilty needs this place is not for you. Parking 5 min walk and if its raining like it was for us, good luck lugging your luggage

Partner

10/10

Exceptional

02 Feb 2024

Mark

Super affordable hotel in fantastic location. Incredibly friendly staff. King rooms are spacious with lovely leafy outlook. Beds are comfortable too.

Business_and_leisure Partner

10/10

Exceptional

20 Jan 2024

Shanyn

Good location. Walking distance to dining and into the city or harbour. Staff were polite and informed. Facility was clean and bed was comfortable.

Leisure Partner

10/10

Exceptional

19 Jan 2024

Mark

Super friendly staff

8/10

Excellent

08 Jan 2024

Bruce

Affordable

Leisure Friends

10/10

Exceptional

19 Dec 2023

Dennis

great room, comfy bed, located close to CBD, very friendly and helpful staff.

Leisure Family

10/10

Exceptional

08 Dec 2023

Michael

The receptionist was welcoming and friendly. We had booked the Kind suite, but the room was dated, although the bed was very comfortable. The bathroom had a sliding door which was a little precarious. the noise form outside is typical with the location. Overall a comfortable stay.

Leisure Partner

8/10

Excellent

07 Dec 2023

Louise

Room was clean, the bed was comfortable, location was excellent and staff were very friendly.
The air conditioning unit did not seem to work on cooling mode. A minor issue but made our stay uncomfortable

Leisure Partner

8/10

Excellent

05 Dec 2023

Perry

No Aircond control , room freezing

Business Self

6/10

Pleasant

02 Dec 2023

Brittany-jade

The staff was lovely and the overall experience wasn’t bad only downside was there were multiple cockroaches running around.

Leisure Friends

8/10

Excellent

02 Dec 2023

Louis

Great small hotel close to the city.

Leisure

8/10

Excellent

30 Nov 2023

Ian

Friendly welcome from staff and room clean and tidy. Lift u/s on this visit.

Leisure Self

4/10

Poor

29 Nov 2023

Nathan

The lift was broken and we were on the 4th floor!!!

Business_and_leisure Partner

8/10

Excellent

25 Nov 2023

Liza

We like the location walkable to everything what needed to do and we need to see.
Hotel could used microwaved and safety box in the rooms . Microwave in the lobby could be useful as well. Staff are nice and friendly. House keeping they are working really hard maybe they are short of staffing. There are days that we did not get our room clean so I had to go down to the front desk to get toilet paper and towels it happened twice out of 14 nights stay’s.

Leisure

10/10

Exceptional

20 Nov 2023

Verified traveler

It is easy to get around from the hotel to the city and to Bondi beach. Clean room with wonderful and friendly staff

Leisure Partner

8/10

Excellent

11 Nov 2023

Ian

Pleasantly surprised by the large room and comfortable King size bed. Quiet, clean rooms well insulated against busy traffic noise and street parties.

10/10

Exceptional

08 Nov 2023

Brian

For the price and location of the hotel it is very good value

Leisure Self

10/10

Exceptional

29 Oct 2023

Eloise

Great location comfortable room and friendly staff

4/10

Poor

23 Oct 2023

Toshiaki

There was no view from the window and the wall of the building opposite made it difficult to sleep during the night because of noisy guests.

6/10

Pleasant

22 Oct 2023

Guy

Parking not available. Was told by staff would be certain $ and was double as they did not have their discount parking tickets. They did not provide correct information re parking and costs. Unimpressed!

Business Self

8/10

Excellent

06 Oct 2023

Verified traveler

Good stay

Great location! Hotel is a little bare bones but it was comfortable and everyone who works there was very nice.

Self

6/10

Pleasant

04 Oct 2023

Menna

Great central location and selection of cafes/bars but very noisy. Stayed in a small double room and could hear everything on the street!

Leisure Partner

8/10

Excellent

26 Sep 2023

NGAN

Good area very close to Kings Cross station and it’s easy to get to to city. LGBT friendly. Affordable price.

Business_and_leisure Friends

10/10

Exceptional

24 Sep 2023

Stephanie

Really good location. Staff was very friendly!

Leisure Partner

8/10

Excellent

13 Sep 2023

Ashley

Room was small but ideal for the one night.

Leisure Friends

8/10

Excellent

08 Sep 2023

Darren

The elevator was a bit rattly, but not a problem, nice facilities, overall very good

Leisure Partner

8/10

Excellent

08 Sep 2023

Fraser

Staff were pleasant and they had the room ready based on when I noted I would be arriving via airplane. Only a 20min walk to downtown. Train station was half a block away too. Easy access to restaurants, grocery store and cafes.

Leisure Self

10/10

Exceptional

07 Sep 2023

Chad

Super clean and ran by great people.

10/10

Exceptional

27 Aug 2023

Erick

Very supportive and friendly staff , extremely clean rooms and very close to sydeny CBD

Leisure Self