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The County Hotel

Hawkes Bay · New Zealand

12 Browning StreetView location

9.4/10Excellent749 Reviews
Cleanliness9.4/109.4
Service9.4/109.4
Comfort8.8/108.8
Condition8.8/108.8
Location9.2/109.2
Neighborhood9.6/109.6
Value8.8/108.8
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The County Hotel

Experience Art Deco elegance at The County Hotel in Napier South, steps from Marine Parade. Enjoy individually decorated rooms with iPod docks, minibars, and 32' flat-screen TVs. Amenities include complimentary Wi-Fi, nearby fitness access, Churchill's Restaurant & Bar, and tour/ticket assistance. Self-parking is available (charges apply).

Explore nearby attractions like the Art Deco Trust and MTG Hawke's Bay Museum.

Read more about this hotelShow less

With a stay at The County Hotel in Napier (Napier South), you'll be steps from Marine Parade and Art Deco Trust. This luxury hotel is 0.1 mi (0.2 km) from War Memorial Conference Center and 0.2 mi (0.2 km) from MTG Hawke's Bay Museum.

Make yourself at home in one of the 18 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your memory foam bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.

Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries. Featured amenities include express check-out, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 1:00 PM
Check-in until 6:00 PM
Check-out until 10:00 AM
Minimum check-in age 21

Hotel policies

Beach nearby No cribs (infant beds) available No elevators Guests will receive an email with special check-in instructions Guest will receive an email before arrival 72 hours Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    The front desk is open during the following times:
    • Monday - Saturday: 10:00 AM - 6:00 PM
    This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. \nGuests will receive an email within 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • Guests must contact this property in advance to reserve onsite parking
    • This property accepts credit cards and debit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    21
  • Optional fees
    • Uncovered self parking fee: NZD 15.00 per day (in/out privileges)
    • Early check-in fee: NZD 65.00 (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: NZD 55.0 per day
    • Credit card charges are subject to a surcharge of 3.5 percent

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

Nearby attractions

Marine Parade 0.2 km / 0.1 mi
Art Deco Trust 0.2 km / 0.1 mi
MTG Hawke's Bay Museum 0.2 km / 0.1 mi
Pania of the Reef 0.2 km / 0.1 mi
War Memorial Conference Center 0.2 km / 0.1 mi
Ocean Spa 0.2 km / 0.2 mi
Daily Telegraph Building 0.2 km / 0.2 mi
Napier Soundshell 0.3 km / 0.2 mi
Tom Parker Fountain 0.3 km / 0.2 mi
Napier Beach 0.3 km / 0.2 mi
Napier Visitor Information Centre 0.3 km / 0.2 mi
Municipal Theatre 0.5 km / 0.3 mi
Opossum World 0.5 km / 0.3 mi
Napier Art Deco Historic Precinct 0.6 km / 0.4 mi
Napier Prison 0.7 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 18
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Visa Electrón
  • Beach
  • Wheelchair-accessible
  • Car parkExtra charge
  • Check-in hour
  • Check-out hour
Show 19 more facilities & services
  • Wi-fi
  • Secure parking
  • Laundry service
  • Launderette
  • Multilingual staff
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Concierge
  • Luggage room
  • Clothes dryer
  • Library
  • Bar
  • Restaurant
  • Conference room
  • Meeting room
  • Breakfast
  • Non-smoking establishment
  • Minimum check-in age: 21
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE LUXURYDOUBLE • LUXURYDBL.LX

    Photos are not available for this room type.

    The County Hotel

    DOUBLE LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The County Hotel

9.4
Excellent
749 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Comfort
8.8 /10
Condition
8.8 /10
Location
9.2 /10
Neighborhood
9.6 /10
Value
8.8 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
21 May 2026
Chris
Old school charm in abundance & the complimentary port in the library epic.
Partner
10/10
Exceptional
18 May 2026
Haoting
Great
10/10
Exceptional
17 May 2026
ANDREW
The hotel is in the Napier County Council building which was been refurbished to be a hotel. The building is amazing.
I stayed in the Pueko room the room was very comfortable and perfect for my needs.
Check in and check out were simple
Very close to local restaurants and shopping.
Would highly recommend The County Hotel.
If I return to Napier I would stay here again
Self
8/10
Excellent
12 May 2026
Darren
A
Partner
10/10
Exceptional
09 May 2026
Kayla
Lovely staff, super lovely room
Comfy and clean
10/10
Exceptional
01 May 2026
Paul
Wonderful management & staff! True commitment to keeping this treasure, while offering what current travelers need and want.
So much character!
Self
10/10
Exceptional
29 Apr 2026
Devon
I love this property staff are so friendly; rooms are so large; location is great. I use this as my go to hotel
Self
10/10
Exceptional
28 Apr 2026
Brian
Everything worked well except TV. Pixilating so couldn't view.., but no matter we didn't visit Napier to watch TV. Also forgot to mention to Angela.
Partner
10/10
Exceptional
18 Apr 2026
Douglas
Excellent location, super clean room, friendly staff, convenient paid parking opposite hotel, loved the old world characters of the building. We'll be back!
Partner
10/10
Exceptional
17 Apr 2026
Miriam Ann
Absolutely delightful old style hotel. Our hostess was so welcoming, helpful and friendly. Our room was fantastic - very lush decor with all the glamour of the Art Deco period. Especially loved the gorgeous old library well stocked with books. The provision of some port to drink while relaxing in the large comfortable leather chairs with a book was a real treat. Would thoroughly recommend this hotel, particularly for those who welcome some good old fashioned hospitality. A great 4 nights and would definitely return. Many thanks.
Partner
10/10
Exceptional
21 Mar 2026
Susan
Loved it! Restaurants and shopping just around the corner.
10/10
Exceptional
21 Mar 2026
Michael
A superb location, and a beautiful historic building. Add to that a very comfortable room and great hospitality, and they have a winning formula. This is a boutique hotel, that doesn’t have every service (eg: breakfasts) but they are very transparent on that, and helpful about finding those amenities. Angela was a wonderful host! And you feel like you’re living in a 1930s Napier art deco world!
Partner
10/10
Exceptional
18 Mar 2026
Richard
Convenient location, helpful staff, and delightful style.
10/10
Exceptional
05 Mar 2026
Derek
What balcony?
And yes, air conditioner was fine.
8/10
Excellent
04 Mar 2026
John
Wonderful room. Whole hotel has a beautiful deco ambience. Very relaxing.
Partner
10/10
Exceptional
28 Feb 2026
SARAH ELIZABETH
Staff very helpful and courteous. Beautiful old hotel near to town
10/10
Exceptional
25 Feb 2026
John
Friendly & helpful staff. Excellent decor and amenities. Retro theme with modern features. In the Art Deco district, just 2 blocks from the beach.
Highly recommended!
Partner
10/10
Exceptional
22 Feb 2026
Lana
The hotel was immaculate and the staff was so welcoming. Our room was very comfortable and quiet.
Partner
10/10
Exceptional
22 Feb 2026
Yvonne
Beautiful old hotel, all the quirky features, Donal, the manager was amazing and showed us all around, there was even free port in the library.
Partner
10/10
Exceptional
18 Feb 2026
Michael
Very welcoming and friendly owner and staff.
The hotel is authentic art deco with ample comfortable rooms.
Dinner was excellent.
A highlight of the Napier Art Deco experience
10/10
Exceptional
16 Feb 2026
Christine
The service was excellent and the room and bathroom were spacious and clean.
Leisure Self
10/10
Exceptional
14 Feb 2026
William
We had a great stay in Napier at the County. Nice welcome, lovely staff and a nice room with a wee balcony and view. ..
Partner
8/10
Excellent
13 Feb 2026
Anthony
Lovely staff and very charactfull property
Partner
10/10
Exceptional
12 Feb 2026
Virginia Leslie
Lovely period rooms, clean and modern amenities. Friendly, attentive staff and a lovely tradition of complementary port in the library
An excellent location. Our second visit and it didn’t not disappoint in any way.
Friends_and_family Family
10/10
Exceptional
12 Feb 2026
John
The hotel was unique in its Art Deco decor & extremely comfortable & clean. The food in the restaurant could not be faulted. The standout though was the warmth & professionalism of the staff, particularly Karen who was extraordinarily helpful & pleasant.
Leisure Partner
10/10
Exceptional
28 Jan 2026
Ken
Awesome hotel and great service
10/10
Exceptional
25 Jan 2026
Joe
The room was spotless, staff were amazing, polite, courteous and accommodating. Dinner on site was divine!
Partner
10/10
Exceptional
24 Jan 2026
Adrian
Great historic hotel with lots of character. Our room was very comfortable and well decorated. The hotel is wonderfully quiet but perfectly located to explore Napier. A nice touch was the decanter of port in the library which you can help yourself to before bedtime.
Partner
10/10
Exceptional
11 Jan 2026
Robin
The room was excellent and the staff very helpful, always enjoying staying at this hotel. Thanks
Leisure Family
10/10
Exceptional
09 Jan 2026
Chris
Perfectly situated on the edge of town with multiple cafes, restaurants and shops only meters away. Fabulous staff and the restaurant was a joy. Highly recommended.
Leisure Partner
10/10
Exceptional
05 Jan 2026
Graeme
Excellent stay
Leisure Family
10/10
Exceptional
03 Jan 2026
Susan
Room spacious, nice view of the sea and balcony. Beautiful historic building
Leisure
10/10
Exceptional
31 Dec 2025
Dennis
Very nice property. Will definitely stay there again if in Napier.
Partner
8/10
Excellent
30 Dec 2025
Irene
Great hotel - historic & great location.
Leisure Self
10/10
Exceptional
28 Dec 2025
Aika
staff were awesome, room and building are beautiful
10/10
Exceptional
27 Dec 2025
France
Le personnel était très courtois et accueillant, ils nous ont offert le porto à là bibliothèque. Intérêt patrimonial du bâtiment.
Leisure Partner
2/10
Poor
15 Dec 2025
Johann
The room was stuffy and very hot. The air con was not working correctly. I was moved to another room. I encountered the same problem in this room. I was told that “it was a hot day”. I drew their attention that it was only 22° outside and the room was set at 17° and it was much much hotter. I was then moved to a much smaller room and assured that the air-conditioner was brand-new which indeed it did seem to be. This room however was very small, had a tiny window and was facing the baking afternoon and the bathroom was like an oven. On stretching out on the bed the old headboard clattered as it was not fixed to the wall. I thought I’d make a cup of coffee to find that there was only instant coffee, and no coffee pod machine. There was no curtain above the bathroom let alone any blackout curtains. This establishment brands itself as a Napier‘s finest five star. I had booked and paid for three nights, but was so tired and had become so disillusioned that this hotel would not be able to resolve the problem despite doing their best, and I had wasted so much time I checked out and found another hotel nearby, which was efficient, cool, and with a lovely sea breeze and view. Overall the experience was wanting, the place seemed very very empty and desolate. If you like the old character and history, it may be of interest to you, but it lacks the basic amenities for any hotel let alone one that brands itself five star.
Leisure Self
8/10
Excellent
13 Dec 2025
Wendy Hunt and Ross
Staff lovely.
Leisure Partner
8/10
Excellent
02 Dec 2025
Daniel
Nice rooms and friendly staff. Five stars.

I asked them why Expedia couldn’t cancel one of my three rooms after an erroneous booking online (called within 12 hours to fix, still 5 weeks from our stay). Was told that “we can’t cancel - only Expedia can.” Got the same story from Expedia “we can’t cancel without hotel approval”). Expedia claims they called twice and cancel was denied. Hotel says they never called. One star.

SOMEONE IS LYING. Zero stars.

Parking fee is added if you have a vehicle. Three stars.

Location is great - near many venues and restaurants. Four stars.
Leisure Family
8/10
Excellent
26 Nov 2025
Barbro
Lovely old charm and nice staff
Partner
8/10
Excellent
22 Nov 2025
Harry
The whole environment was beautifully presented and service outstanding.
10/10
Exceptional
19 Nov 2025
Phil
The hotel is the ideal art deco experience in the Art Deco Capital of the world. The room was excellent and the bed super comfortable. We especially loved taking port in the library with our fellow guests each evening. 5 stars
Leisure Partner
10/10
Exceptional
27 Oct 2025
Graham
.
6/10
Pleasant
26 Oct 2025
JOHN
Building itself was in keeping with the town history art nouveau style , we spent just the one night on a Monday, which meant there were not many amenities regarding the hotel as they only open the restaurant leading into the weekend and booking in is strictly between 10 am and 4:00pm with somebody managing the front desk, or you have to phone to get somebody to let you in. We were a bit concerned that the hotel was unmanned overnight, it might not have been but that's what it felt like. The room itself was very nice and clean; there wasn't any view other than the alleyway below and the rooftops of the business cross the way. When we were going to bed we found out that the headboard was not properly attached to the bed which meant moving the bed away from the wall and the towel rail in the bathroom fell off when reaching for the towel. We wanted to report this so we went back to the hotel after having our breakfast just after 10:00 and waited to the quarter past but the front door was never opened and we could see that somebody was waiting to get in, as we had a long drive ahead of us, we had to leave without Informing the hotel of the above. Would I stay again probably not.
Business_and_leisure Partner
10/10
Exceptional
11 Oct 2025
Grant
Great place to stay with lovely staff, super convenient and nice yesteryear charm
Business Self
6/10
Pleasant
24 Aug 2025
Hayden
The room was nice and clean but the bathroom is fully tiled with no heat so it was freezing. This would be fine in summer but definitely not in winter
10/10
Exceptional
15 Jul 2025
David
Great original building, so close to town. Fantastic service.
Leisure Partner
8/10
Excellent
22 Jun 2025
Tim
One of our top 5 favourite New Zealand properties. Feels like home when we return to stay. The management and staff are always friendly and efficient - the most important part of any hotel are those people.
A little disappointing that they don’t serve breakfast any more - but we understand the reasons and there are lots of eateries 2-3 minutes walk away. One of the highlights was eating in that lovely breakfast room.
My only real criticism is the lack of access to sport on the in room tv. We stayed on a big sports weekend so had to find a bar where we could watch it.
Plan B had been to watch it on our iPad - but the internet speed was very slow and just wouldn’t handle it. A 4G hot spot on our phone was way faster. Maybe fibre hasn’t come to the Hawkes Bay yet?
However, eating out and watching 2 big games with the locals was fun. But the hotel sadly missed out on our dining dollars.
Leisure Partner
10/10
Exceptional
09 May 2024
jane
It was a lovely hotel qith old fashion decor thatvwas well appointed.
Leisure Family
10/10
Exceptional
21 Apr 2024
Alan
My wife and I have stayed at the County 8 - 9 times since 2009.
Lovely art deco style hotel. Outstanding meals (try the lamb rump). Staff are just great. Angela is just the most welcoming and friendly hotel owner you will ever meet.
Hotel is in the heart of the Napier CBD and across the road from the Marine Parade. Great secure parking across the street. Unbeatable.
Leisure Partner
10/10
Exceptional
13 Jan 2024
Kevin D
Excellent preservation of historic bank turned into hotel. Kept the charming Victorian elements in this Art Deco city. Excellent restaurant (Curchill) with very good wine list.
Partner
10/10
Exceptional
30 Aug 2023
Aaron
This is a centrally located hotel, with lovely elegant rooms that are warm and welcoming.

Unfortunately, the hotel cafe was closed for renovations whilst I was trying. But there are plenty of alternatives within a block or two walking distance.
Leisure Self
10/10
Exceptional
06 Feb 2023
Euan
The manager and the cleaning staff were all super friendly and helpful. Excellent location smack bang in the main part of Napier. Parking just across the road. Tciked lots of boxes.
Business_and_leisure Family_with_children
10/10
Exceptional
12 Jan 2023
Richard
Staff was great
Leisure Partner
10/10
Exceptional
04 Nov 2022
James J
Great older hotel - a bit tired in some regards, but a friendly, professional staff clearly makes it work.
Leisure Partner
10/10
Exceptional
29 Oct 2022
Delwyn
Love the old world charm of this hotel.
Leisure Family
10/10
Exceptional
06 Sep 2022
Judith

Beautiful old hotel

Beautiful hotel in centre of Napier, stayed twice before always wonderful..especially having a balcony to just relax on and the library with complimentary port.
Partner
10/10
Exceptional
05 May 2022
Lorraine
The fact it was an old heritage building with original decor. It was in a perfect location with plenty of options for walking around the city. The staff were outstanding. The food in the restaurant was outstanding.
Business_and_leisure Partner
10/10
Exceptional
02 May 2022
WAYNE

Happy couple

Great location freindly staff good old fashion service very convienant location we will be going back
10/10
Exceptional
23 Jan 2022
Rob
This property is 113 years old and very well maintained. Excellent service and a joy to visit.

My wife suggested it may be about time the bed mattress was renewed.
Leisure Partner
8/10
Excellent
08 Jan 2022
Patricia
It is conveniently located. However, on this visit I was disappointed to find that the restaurant was not open for my entire stay.
Leisure Partner
10/10
Exceptional
02 Jan 2022
Dean
Great location, close to the CBD. Very well appointed room and great decor throughout the hotel matching Napier's art deco theme. Loved the complimentary port in the library, would buy a bottle if it was for sale. Would definitely consider staying here again next time we're in Napier. Dean & Michelle
Leisure Partner
10/10
Exceptional
23 Dec 2021
Lorayne
The staff were very responsive to issues and our stay most enjoyable. One day I will stay in a hotel that makes it clear that my rubbish can easily be discarded in a recycling fashion - paper, plastic separate..
Leisure Partner
10/10
Exceptional
19 Dec 2021
George
Great art deco hotel
Leisure Self
8/10
Excellent
05 Nov 2021
G P
Great place .Friendly helpful staff
Friends_and_family Friends
10/10
Exceptional
11 Jul 2021
Verified traveler
Staying at the County Hotel was a fantastic choice- we couldn’t fault any aspect and the friendliness and helpfulness of staff was terrific
Leisure
2/10
Poor
04 Jul 2021
Verified traveler
Booked online but when i turned up it was dark and locked up. I phoned and was told there was no room. When I said I had booked on expedia he told me it was too bad I had turned up too quickly. No help whatsoever - left standing on the street.
Business Self
10/10
Exceptional
06 Jun 2021
Bryce

Great Old Style Boutique Hotel

We returned to The County Hotel as our previous experience was exceptional.
This time around we we equally happy with our stay.
Friends_and_family Family
10/10
Exceptional
17 May 2021
Verified traveler
Nice historic building, great staff and service. On good condition for age, but room we had did not have an opening window, so was a bit stuffy. Ask for a room with opening windows if you want fresh air.
Leisure Family
6/10
Pleasant
05 Apr 2021
Verified traveler
The huge advantage this property has is its location right in the shopping district. While once a beautiful building, it is now very tired.
Leisure Partner
8/10
Excellent
23 Mar 2021
Amber

Beautifully restored gem

It is a beautiful hotel. I really loved its location and the vibe of the place. One thing that I would say needs done is dusting. There was a film of dust along the wall above the bedhead.
Self
10/10
Exceptional
15 Mar 2021
Verified traveler
Excellent location, five star room, food and drink
Leisure Partner
10/10
Exceptional
07 Feb 2021
B
Great character hotel with owner passionate about his hotel. Clean good food and friendly staff
Partner
10/10
Exceptional
26 Nov 2020
Colin
We really liked the friendly staff and owner as well as the Art Deco theme
Friends_and_family Partner
8/10
Excellent
02 Nov 2020
Bjoern
Beautiful place, quiet, very friendly staff. Will be back.
Leisure Partner
10/10
Exceptional
02 Nov 2020
Mike
Great location with a super friendly and helpful team
10/10
Exceptional
31 Oct 2020
Verified traveler
Historic, welcoming and charming. Great breakfast. Loved the Art Deco decor.
Leisure Partner
10/10
Exceptional
30 Oct 2020
Verified traveler

Something special.

Stay here if you want to experience something different to the usual hotel formula of bland. The features of this hotel take you to another era of hospitality.
Chis and Angie are special hosts, make a point of meeting them.
Partner
10/10
Exceptional
30 Oct 2020
Jo
Delightful old fashioned style hotel which is well maintained. Staff very polite, welcoming and efficient. Hotel in town so close to everything. Overnight parking available at very reasonable rate. Restaurant fantastic, superb food and good service. Highly recommend a visit.
Leisure Partner
10/10
Exceptional
16 Oct 2020
Janet
Very friendly and welcoming. Would definitely stay again. Fire alarm was an interesting experience could have been more info given to guests
Friends_and_family Friends
10/10
Exceptional
10 Oct 2020
Dunc
A lovely and friendly hotel with staff who love their work, what more is there to say
Business_and_leisure Self
10/10
Exceptional
04 Oct 2020
Verified traveler
We had a good stay. The staff are warm and accommodating. The room is well attended. Such a delight!
Leisure
10/10
Exceptional
12 Sep 2020
Jessica
Great hotel & service. We live staying here & have a drink at the Churchill bar
Business_and_leisure Partner
8/10
Excellent
15 Aug 2020
John
A great stay, the staff are very attentive and caring. The hotel is quite unique and a has a great atmosphere. Will definitely choose to stay there when next in Napier.
Leisure Partner
10/10
Exceptional
10 Aug 2020
Verified traveler
Lovely old hotel, close to everything including the waterfront and shopping. Beautifully decorated rooms and a great library.
Leisure Partner
10/10
Exceptional
20 Jul 2020
Tamara
Great hotel, lovely service :-)
Partner
10/10
Exceptional
01 Jul 2020
Verified traveler
A delightful mix of old school charm and relaxed atmosphere.
Leisure Partner
10/10
Exceptional
19 Mar 2020
Verified traveler
Lots of character, went the extra mile, little things made big difference
Business Self
8/10
Excellent
18 Mar 2020
Verified traveler
The historic building was true to the past but modernised where needed. Great ambience and would definitely stay there again.
Business_and_leisure Partner
10/10
Exceptional
17 Mar 2020
penelope

Traditional Art Deco Hotel

Wonderful hotel!
Many nice and special touches like muffins in your room in the afternoon.
Partner
4/10
Poor
17 Mar 2020
Y
For the record, I did not get to stay at the hotel. I had booked one night via Expedia which was non-cancellable or refundable. However, we could not make the trip due to a medical issue, and I immediately called the hotel to inform them two days before the check-in date. I was not expecting a refund but wanted to explore the possibility of a credit towards a future stay. The duty manager promised to relay the message, but I never heard back from the hotel even after a couple of messages and emails. While I totally understand that the hotel is not obliged to entertain my request since the booking is non-cancellable, I did expect the courtesy of a reply at the very least. It appears that the hotel is not terribly concerned with showing any goodwill to guests, which is most disappointing given the mostly positive reviews it receives.
Leisure Partner
10/10
Exceptional
08 Mar 2020
Stephen
This is a wonderful old style hotel where the owner and manager are in the front line ( served breakfast with a smile and a chat) and the ambience is everywhere. Only a few rooms so book early and often.
Partner
10/10
Exceptional
01 Mar 2020
Daphne

Excellent

Excellent service in all aspects, we stayed the night and had dinner as well as breakfast the next morning. Staff service and food were awesome
Partner
10/10
Exceptional
26 Feb 2020
Verified traveler
Location staff and facilities all Really great couldn’t get better value.
Leisure Partner
6/10
Pleasant
18 Feb 2020
Robert
Just OK. Good location and friendly staff but the overall vibe is so dated. The rooms are small and the furnishings tired. Beds were horrible. I would not recommend this place until they do a renovation.
Leisure Partner
10/10
Exceptional
10 Feb 2020
John

You Can Count on The County Hotel

Go back in time ... The County Hotel is an Art Deco gem in the middle of an amazing series of blocks of Art Deco magic ... this is truly going back in time and appreciating the splendor of what once was while seeing how much progress has been made (depending on your definition of progress for what is considered modern today). The hotel is a bit rough around the edges in places, but more than compensates with its charm and unique character plus helpful staff. Where else do they leave a bottle of port in the library for your post-dinner beverage?
Partner
10/10
Exceptional
08 Feb 2020
Dipock

Classical Victorian/Edwardian hotel - don't miss!

Full of character and friendly staff. From the moment you arrive you are made to feel welcome - the check-in involves a guided tour of the hotel and your room (the amenities). It's like a step back in time. The hotel is beautifully preserved and in keeping with the character of the old town. Theres a piano room, a library and free port for that final tipple before bed. The location is perfect - just a minutes walk from the beach, shops and restaurants. I have to call out breakfast! The Eggs Royale (eggs benedict with smoked salmon) was amazing ! I wish I could have eaten a second plate! The salmon was perfectly cooked and is sourced locally from one supplier who has been catching and providing the fish for many years. Really enjoyed my stay here.
Self
8/10
Excellent
06 Feb 2020
DF
This is a heritage building with lots of character, the staff are fantastic and the location is ideal
10/10
Exceptional
30 Jan 2020
Verified traveler
Loved the unique Art Deco touches throughout the hotel including the rooms!! Perfectly situated to explore/enjoy Napier!! The staff went out of their way to create a memorable stay.... from Sue handling a computer project, Jen for great suggestions, Lisa in the DR and Chris who ‘made’ us try lamb kidneys for brekkie!! Stepping outside the comfort zone!! Ha!! Highly recommend!!! You’ll be glad you chose to stay here!!!
Leisure Partner
10/10
Exceptional
26 Jan 2020
Verified traveler
The duty manager was very welcoming, always available for assistance and ensured our stay was comfortable and relaxing. The hotel is beautiful, a step back in time with vintage pieces in an Art Deco setting. The hotel was spotless, had a lovely library to wind down in with a glass of port and very central, walking distance to all of Napier’s central spots.
Leisure Friends

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The County Hotel
12 Browning Street, Napier, New Zealand

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The County Hotel

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