Name: Renaissance Waterford Oklahoma City Hotel
Address: 6300 Waterford Blvd, Oklahoma City, 73118, US

10/10

Exceptional

28 Jul 2026

LeighAnn

Very nice staff, big room and overall perfect for a business trip. Would stay here again.

6/10

Pleasant

26 Jul 2026

Don

The shower had horrible water pressure because it was too hot to turn on full blast.

2/10

Poor

25 Jul 2026

Joseph

Booked online the day before, drove 4 hours to stay there, walked inside with my confirmation number only to be told I’m not found in the system and the only solution was to wait 30 minutes for someone “who has the answer”. The simple thing to do would have been “sorry for the inconvenience…let’s get you a room similar or better than the one you booked.” So we walked out and booked somewhere else.

10/10

Exceptional

22 Jul 2026

Misty

Nice suites and close to everything we needed to do in the city.

Family

6/10

Pleasant

21 Jul 2026

Bryan

Our room had a significant water leak in the closet, one of the ceiling tiles was completely soaked and the entire closet floor was wet.

Partner

8/10

Excellent

20 Jul 2026

Alice

Room clean, staff was friendly, breakfast was good and bar excellent.

Partner

8/10

Excellent

20 Jul 2026

Doris

The only bad things, was that my husband found a torn towel in the bathroom. They should be more careful with that

Partner

10/10

Exceptional

20 Jul 2026

Katrina

It was a great experience, there was a wedding party in the hotel as well that made it even better for me because I love a good festive party. The staff was prompt and courteous upon checking in and I was allowed to check out later in the afternoon which was very helpful.

Partner

6/10

Pleasant

19 Jul 2026

Carl

Property could be nice but needs updating and money spent to bring up to standard. Pool chairs had no cushions and no umbrellas like shown on website, mismatched stained towels. Carpet in room was stained and nasty. Only 2 towels in room mismatched glasses, mini fridge made loud noises all night, air was on 60 when we got there it would go colder and never got below 75 actual temperature. Plug in bathroom did not work, my wife had to blow dry hai in room.

Partner

10/10

Exceptional

10 Jul 2026

Yolanda

BEST STAFF! Will definitely return!

Partner

10/10

Exceptional

09 Jul 2026

Raymond

The room was for my son and his wife and family, but he said everything was excellent.

Family_with_children

6/10

Pleasant

05 Jul 2026

Harrison

Great location for a once high end hotel. Unfortunately, things have gone downhill. AC didn't work that well, windows were dirty, mold.in the shower. The pool (nice pool!) had a lot of non-hotel guests coming and going. Overall the place seemed like it was slow so they've cut staff.

4/10

Poor

02 Jul 2026

Julie

Property is older and is declining and needs some updates and maintenance.
The need for non-feather bedding was not followed through with. Had to reach out multiple times before finally securing it very late one night. No apologies or follow-up by staff regarding the issue.
Several times the front desk was unmanned when we went by.
Minimal parking, had to park on the street frequently.

Family_with_children

10/10

Exceptional

29 Jun 2026

Everic

This property is very nice, classy, clean, and easy to park at. We found the staff to be very kind and professional. We appreciate that they were always available and accommodating to our needs. It’s in a nice area of town so conveniently located to shopping and dining. We’ll definitely be back!

Family

2/10

Poor

27 Jun 2026

Alberto

Pretty good

10/10

Exceptional

26 Jun 2026

Amanda

Great experience. Loved the lobby decor and check in was quick and easy. Bar closed at 10pm which worked perfectly for our late check in. Hotel is older but still beautiful and classy. Woukd stay again.

6/10

Pleasant

26 Jun 2026

Kaila

The room was pretty nasty. When I first walked in to my room it smelled like the plumbing system had backed up recently. When talking to someone on the elevator they asked me if my room also smelled, leading me to decide that most rooms smelled a little so I was wary about rolling the dice and maybe getting a room that was worse. The smell eventually cleared which is why I was able to stay. Additionally, the room was generally unclean. Crumbs all over and stuff on the walls. I dropped my AirPods and one rolled under the bed and there is no way that under the bed has ever been vacuumed. Had I not spent 11 hours traveling that day, if I was staying more than one night, and if my employer hadn’t booked it for me, I would have left and found another hotel.
The staff were very nice though!

Self

6/10

Pleasant

21 Jun 2026

Jimmie

The staff was amazing, Especially Heather at the breakfast bar, we came down a little late one morning and the coffee was almost gone and what was left was cold so she made my wife and I a fresh pot and served it to us! Bravo! The food at the breakfast bar is MEH…should get better quality food! The only other negative I could really say is the Hotel rooms need to be freshened up and updated, they feel tired and old!

Family_with_children

10/10

Exceptional

19 Jun 2026

J

Great location, always clean, friendly staff!

Partner

8/10

Excellent

19 Jun 2026

Sherri

This hotel has a nice group of staff in all areas. The hotel rooms are somewhat updated but bathrooms definitely need to be thoroughly cleaned and spills on walls wiped off. Bed was fine - pillows ok. Needs to be refreshed and understand that may be in the process.

Partner

8/10

Excellent

17 Jun 2026

Shannon

This hotel is always accommodating. We arrived at check in early and they were able to make

8/10

Excellent

15 Jun 2026

natalie

The room was spacious and clean. The staff were very friendly and helpful. Thank you!

Self

10/10

Exceptional

11 Jun 2026

Brandon

Amazing hotel, very nice and well area. We will definitely be back

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Melissa

Clean and safe. Very quiet and peaceful stay..

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Christy

The hotel is always clean when I stay there. The only issue is that the parking is sometimes is a challenge when they have events there. The buffet breakfast was good but it was a challenge to find seating.

Partner

6/10

Pleasant

05 Jun 2026

Michelle

I was surprised at the service and the condition of the hotel. It was ok, nothing special. When we checked in the counter person was informative enough but was almost impossible to reach again. (Please get the counter more help.) Our room, #202 needs more light and the AC wasn't working properly. We did try to have breakfast one time at the property and followed the instructions to seat ourselves. We chose the cleanest used table we could find and waited for over 10 minutes and were never served. And not at fault of the hotel a water main busted. It was fixed the same day but the staff didn't think to check the hot water heaters. That evening when I went to get a shower, there was no hot water. I tried to call the front desk to notify them 5 different times before just going to bed. No one ever answered. The next morning, same, no hot water. My husband did reach someone that morning and they said they were looking for a plumber to come out on Memorial Day to address the hot water issue. Needless to say, we had a COLD shower and checked out.

Partner

8/10

Excellent

01 Jun 2026

Marla

Front desk worker was absolutely wonderful.

Bartender in the evenings was great and breakfast workers were very pleasant and helpful

Family

8/10

Excellent

01 Jun 2026

Mildred

Room was great! Had a water main break without water for 6 hours then no hot water even longer. Breakfast was overpriced & was not told it was $50 until we got our ticket.

Partner

6/10

Pleasant

31 May 2026

Melissa

The property was OK not well maintained in the rooms per what’s being charged per night. There was a man at the front desk during check-in that was very rude and unhelpful, but the lady that he was working with made the situation much better the staff in the bar area Were very helpful. Customer service oriented. The food was good. The cleaning of the rooms was upon request which, in my opinion for what is being charged per night, should be automatic maid service to come change bed linens, and sanitize the rooms.

Partner

2/10

Poor

29 May 2026

Yvonne

Rooms need to be updated!

Partner

10/10

Exceptional

23 May 2026

Nicholas

Excellent service and wonderful staff!

Family

10/10

Exceptional

21 May 2026

Jennifer

Great stay!

Family_with_children

10/10

Exceptional

19 May 2026

Jaylen

Great dining and amazing bar per usual

Self

10/10

Exceptional

19 May 2026

Richard

Clean rooms

6/10

Pleasant

17 May 2026

Holden

Great customer service! We were placed in a room originally that ended up being next to a guest with a dog barking nonstop. We called and asked if there was any way they could try to contact the guest & they offered to move us if they couldn’t get in contact with him. We eventually moved rooms but the room we moved to had blood stained sheets and the toilet did not flush properly from the jump. There was also a smoke alarm that had been removed and replaced but the wire connectors were still visible on the wall. Just not the most visually appealing for paying almost $200 per night. Also, the room was incredibly humid and the AC couldn’t seem to keep up well.

Partner

10/10

Exceptional

16 May 2026

JUSTIN

Wife and I stayed 1 night. It’s an older hotel but well maintained. Nice firm bed. We laid out at the pool the next morning. Great quiet location. Plenty of free parking is always a plus too.

Partner

10/10

Exceptional

16 May 2026

Kandis

Only stayed for one night, the front desk staff was very friendly and the front lounge was stocked with snacks. Very pretty hotel. Would stay here again

Friends

10/10

Exceptional

11 May 2026

Kayla

We only got to experience this hotel for a short time but what we got to see it was great!

Family_with_children

10/10

Exceptional

10 May 2026

Elizabeth

Everyone was so nice!!

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Becky

Alittle low staffed at breakfast so ran out if coffee and some breakfast items but the guy was very nice. Our room wasnt ready when we got there even though was 4pm but they were very busy too.

Family

8/10

Excellent

01 May 2026

Todd

breakfast was good and service excellent

Partner

8/10

Excellent

28 Apr 2026

ANNETTE

Na

6/10

Pleasant

27 Apr 2026

Donna Grace

There were bed bugs in the room. We woke up with bed bug bites

6/10

Pleasant

26 Apr 2026

Kayla

Needs renovation

Partner

8/10

Excellent

25 Apr 2026

Kati

Cozy and clean. Beds were little harder side, but very comfy stay in clean area.

Business

8/10

Excellent

23 Apr 2026

Amanda

Front desk staff was amazing! No matter how low we turned the AC the room never cooled off so we had to use a box fan that the front desk gave us. Extremely frustrating considering the price of the room. Housekeeping never came to the room the entire 4 days we were there even after the front desk confirming on our arrival that we needed daily service due to the reason we were there.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Christina

Biggest problems, the bed was not comfy and they probably need to replace some mattresses. The fold out couch bed was a joke. It looks like the mattress is from the 80s. Also, they do not have smart tvs so you can't stream anything and their channels are very limited. Who doesn't have smart tvs??? So, I guess the rooms are just outdated. It was clean though and the bar area was hopping.

Family

4/10

Poor

19 Apr 2026

Jerry

The handicap accessible room was ridiculous. The toilet was too low, the shower had no water pressure and the drain didn't drain well, so you had water up to your ankles every shower.

Partner

8/10

Excellent

10 Apr 2026

Denise

Great location and nice staff. The rooms were not filthy, but could likely benefit from a deep cleaning. It looked like regular quick cleanings occur but there was some built up debris along baseboards in a least two rooms as well as an overall stale smell throughout.

Self

10/10

Exceptional

07 Apr 2026

Holly

.

10/10

Exceptional

07 Apr 2026

Lindsay

This is a great hotel. I particularly appreciate the staff, the gym, and the overall cleanliness and style of the property.

Business

6/10

Pleasant

06 Apr 2026

Kathleen

The hotel smelled like sewage especially in the lobby. Room was outdated but ok, staff was nice. Wouldn’t stay again due to the smell and it not feeling fresh.

Family

10/10

Exceptional

26 Mar 2026

Jaycie

Always a great stay! Staff at all areas is nice and professional.

Partner

10/10

Exceptional

25 Mar 2026

Wendy

Friendly staff
Clean rooms

Friends

2/10

Poor

24 Mar 2026

Hilda

Dusty room, completely worn out mattress !!!

Family_with_children

10/10

Exceptional

24 Mar 2026

Corey

Everything was great

10/10

Exceptional

24 Mar 2026

Mitchell

Great hotel. Nice staff! I left my jacket in the closet, and the staff found it for me! Thanks Waterford team!

6/10

Pleasant

23 Mar 2026

Debbie

We’ve stayed at this hotel before and thought it was very nice. This time there was a sewage smell in the restaurant/lobby area.
Our room was fairly clean but there were areas that needed attention: the bathroom door, door handle and shower bar all had mystery substances on them. The tile floor in the bathroom was not clean; walking across it turned the bottom of my feet black.
The bathroom faucet leaked.
The pillows looked fluffy but became flat once you tried to sleep on them.
The location is great and has ample parking and the pool area is very nice.
The staff was very nice as well.

Partner

10/10

Exceptional

20 Mar 2026

J

Awesome hotel!

10/10

Exceptional

20 Mar 2026

Jaycie

Staff was nice and hotel was clean. David and Tom are awesome!

10/10

Exceptional

16 Mar 2026

Jarrod

Safe area with clean rooms & comfortable bed. Friendly informative staff too. I will definitely stay here again.

Family_with_children

10/10

Exceptional

13 Mar 2026

Krystle

Great stay. Beautiful property!

Friends_and_family Family

8/10

Excellent

13 Mar 2026

Matt

Room was immaculate and orderly. Staff did a fantastic job. Amenities were a bit outdated as well as the decor.

Self

6/10

Pleasant

13 Mar 2026

Lelan

Hotel room had stains all over the carpet and the curtains were broken.

10/10

Exceptional

11 Mar 2026

Cori

Clean room

Partner

10/10

Exceptional

07 Mar 2026

Dina

Perfect for our visit to okc

10/10

Exceptional

02 Mar 2026

JENNIFER

Beautiful hotel.

6/10

Pleasant

26 Feb 2026

Drew

Room was nice, view was great, linens or towels weren’t replenished in my 4 day stay

Self

6/10

Pleasant

24 Feb 2026

Sally

Staff were very courteous and helpful. Hallways and my room had an unpleasant odor. Really disappointed in this hotel this stay. Very skimpy with bath necessities, no robes in the room anymore, no extra blankets. Room service was delivered in a plastic bag in plastic containers. I ordered chicken noodle soup, saltine crackers, a cup of ice and ginger ale. They forgot the ginger ale. The staff brought it promptly when I called and apologized but still. It was a pretty simple order to fill. Just not the same hotel I have stayed in for past visits to OKC. I did not realize the distinction had changed from a regular Marriott hotel to a Renaissance Marriott which is a lower level of comfort. Maybe that should be made clearer. Had I known I would have booked my stay at The Lively Hotel. It’s unfortunate because the Waterford is very conveniently located near a very popular area of OKC. Very disappointed.

10/10

Exceptional

23 Feb 2026

H R

Staff and hotel we were fabulous. Second stay and won't be my last.

Business

6/10

Pleasant

23 Feb 2026

Dale

Staff was very friendly. Bar convenient and staff very good. Bedding was ok. Pillows too soft. Shower valve broken, so no pressure unless set to full hot. Ouch. Otherwise, fine and was convenient for our family visit.

Partner

10/10

Exceptional

22 Feb 2026

Julie

Friendly staff. Nice rooms.

Family

4/10

Poor

22 Feb 2026

Jenna

There was a strong odor of sewage, the door didn’t latch properly, and the bathroom door wouldn’t shut at all.

Partner

8/10

Excellent

14 Feb 2026

Hailey

Nice staff. Could definitely use upgrades. Bed was very uncomfortable

Leisure Family

10/10

Exceptional

02 Feb 2026

Erin

The room was spacious and we had a balcony so it was very nice.

10/10

Exceptional

31 Jan 2026

Kenneth

Fantastic stay!

10/10

Exceptional

31 Jan 2026

Wilson

CLEAN

Business

8/10

Excellent

25 Jan 2026

Mike

Room was dated but staff was great and enjoyed the coffee bar

Leisure Family

10/10

Exceptional

23 Jan 2026

Ismal

Room was on point for sure and staff was great!!!! Plan.to have another stay in the future Thanks

Partner

8/10

Excellent

20 Jan 2026

Winford

Room was clean. Staff were efficient.

10/10

Exceptional

13 Jan 2026

Robert

Great

6/10

Pleasant

11 Jan 2026

Jonathan

There was no shampoo or conditioner in the bottles, and the furniture is ripped in the cover up with pillows. Breakfast was mediocre warm.

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

frances

Beautiful hotel and wonderful customer service but walls are SO THIN! I could not sleep in—children in the room next door sounded like they were in my room rather than theirs…yelling in my ears.

Self

10/10

Exceptional

03 Jan 2026

Elizabeth

Breakfast was good with some healthy options. Room was clean and comfortable.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Ryan

Staff was extremely friendly and helpful except the bartender.

Friends_and_family Friends

10/10

Exceptional

28 Dec 2025

Sabrina

Everything was great only complaints was one of the elevators were out of service

Leisure Partner

4/10

Poor

25 Dec 2025

james

I’ve stayed at this hotel numerous times over the last five years, but I’ve never had an experience like this. There was literally urine all over the bathroom floor around the toilet and it was sticky and even smelled. It’s like it had never been touched. I pull up the toilet seat and there’s urine on the toilet that had not been cleaned off to me that is unacceptable for a Cleaning Crew.

Leisure Partner

10/10

Exceptional

24 Dec 2025

David

Got a nice upgrade. Price good for a pretty good hotel.

Leisure

10/10

Exceptional

21 Dec 2025

KaTrina

Overall nice hotel. Great place for company party.

10/10

Exceptional

20 Dec 2025

richard

Friendly folks, nice room

8/10

Excellent

17 Dec 2025

Erica

The facility was nice and comfortable. Our mini fridge was not clean.

10/10

Exceptional

15 Dec 2025

George

Excellent

8/10

Excellent

12 Dec 2025

Michael

Staff was welcoming and the room was clean.

Business

10/10

Exceptional

08 Dec 2025

JAMES

YES

6/10

Pleasant

05 Dec 2025

George

Room was ok, clean, staff was friendly.

Business Partner

10/10

Exceptional

04 Dec 2025

Christopher

Yes

4/10

Poor

30 Nov 2025

Curtis

Our room was average, nothing exciting and we got the suite thinking it would be nice. The breakfast was horrible, they were out of everything and there was nothing to drink. We had to go hunt down water and there was no coffee - it was always out. Just frustrating when you pay extra to stay at a nice place.

10/10

Exceptional

30 Nov 2025

Kimberly

Always a pleasure here!

Friends_and_family Friends

10/10

Exceptional

22 Nov 2025

Josue

Great servicr

6/10