Name: Extended Stay America - Oklahoma City - NW Express
Address: 2720 Nw Expressway, Oklahoma City, 73112, US

2/10

Poor

22 Jun 2026

Catia

The first room smelled like a roach infestation. The night staff was rude and didn’t want to exchange towels past 7pm. We are contractors and work outdoors. The site was under construction that was ok, it was the quality of The amenities an lack of service. How do you mop a floor with no water?

Business

6/10

Pleasant

03 Jun 2026

jon

Didn’t have an ice machine. WiFi barely worked. Area outside hotel wasn’t the safest. Homeless people trying to start fights. Kitchen had food left over from previous person.

Family_with_children

2/10

Poor

02 Jun 2026

Ronald

For the money I paid to stay, the floor was extremely dirty, even in the bathroom. Trash was not taken out. Breakfast was super terrible, snacks and coffee, which was never ready. Folks were waiting for coffee on several occasions. Don't think I'll be staying here anymore, plus I left one day early. I know I'll not getting a refund for that.

Family

8/10

Excellent

31 May 2026

Leticia

Hotel is being updated. Room were clean. Nice economical stay

Family

6/10

Pleasant

20 Apr 2026

Mary

The room was clean. The TV remote had tape on it to keep the batteries in. The room door was off level, so it was difficult to close. The coffee dispenser was empty two days in a row with at least one hour remaining for breakfast. It was not refilled. There are renovations being done which has very much improved this hotel.

Self

2/10

Poor

18 Apr 2026

Lindsay

This place was absolutely disgusting. Nothing like the photos. The bathrooms were so gross I didn’t even want to take a shower.

10/10

Exceptional

16 Mar 2026

Arturro

Pretty close to food and entertainment

Partner

10/10

Exceptional

13 Feb 2026

Phillip

Yes

6/10

Pleasant

12 Feb 2026

Terri S

Staff was very friendly when not behind the counter/plexiglass. Amenities are limited but linens & towels were clean and new. Not for people with disabilities!

Self

10/10

Exceptional

05 Feb 2026

Jamie

The room was spotless. The staff was very friendly very helpful the grounds are great it is just a very nice place to stay

Business

2/10

Poor

03 Feb 2026

Brandon

This is the dirtiest hotel I have ever stayed in! Stains on the floors! Bathroom dirty and only a half roll of toilet paper! I felt like bugs were crawling on me! Then in the morning I attended to warm up my oatmeal and the microwave caught fire! I called the front desk and they didn’t have any to swap out! I can’t believe hotels can run being this disgusting..

Business

10/10

Exceptional

25 Dec 2025

Leon

Great staff, great care, even greater pizza! Poppa John’s!

4/10

Poor

09 Dec 2025

Richard

The bathroom sink was dirty ,the kitchen sink was dirty the tv didn't work. The only thing pleasant was the morning lady was very bright and helpful

Self

6/10

Pleasant

03 Dec 2025

Keisha

Definitely needs an upgrade to the carpet, plumbing and furniture inside of the rooms. Other than that the staff kept it clean around the property and were very polite.

Business

10/10

Exceptional

23 Nov 2025

Lonny Theron

Nothing

Self

10/10

Exceptional

23 Nov 2025

Aleymi

Room was very clean

Leisure Self

10/10

Exceptional

23 Nov 2025

dwayne

Good

Leisure

10/10

Exceptional

15 Nov 2025

Michelle

Staff was wonderful..thank you Ladies for everything

Leisure

10/10

Exceptional

05 Sep 2025

Everardo

Very nice place to stay.

Business

2/10

Poor

13 Jul 2025

ADETOYE

Terrible hotel

Business

2/10

Poor

13 Jun 2025

Tabetha

Awful dirty with bugs leaking frig we got money back and stayed somewhere else

Leisure

2/10

Poor

01 Jun 2025

Christine

It appears to be for a longterm alternative to homeless living, i.e. subsidized living. Very dirty, very little equipped with the basics, and unfriendly staff.

Leisure Partner

2/10

Poor

28 May 2025

Mark

Place is falling apart

Business_and_leisure

4/10

Poor

27 May 2025

Walter

The carpet is in bad condition and smells like dust

10/10

Exceptional

09 May 2025

Verified traveler

On point

This place is perfect if your in town for a week or more. I always get a room with a king size bed. It has a decent size kitchenette also, and 24 hr washers/dryers. You can't beat it for the price.

Self

6/10

Pleasant

17 Apr 2025

Mohamed El Moustapha

The housekeeping staff was rude. On the day of checkou they took the liberty to open the door on the guest 30 minutes before the checkout time. The staff rudely asked the guest if they were going to leave.

Business Self

2/10

Poor

16 Apr 2025

Corwin

DO NOT STAY HERE!!! Our room was Infected with Bed Bugs! Didn't even stay in the room. Management was unwilling to do ANTHNI

Friends_and_family Family

4/10

Poor

10 Apr 2025

Mitch

There is no breakfast, marijuana smell throughout the whole place, room was like an oven, poor front desk service

Business Partner

10/10

Exceptional

11 Feb 2025

Darian

The staffing is very nice and very easy going I love it

Leisure Self

6/10

Pleasant

09 Feb 2025

Cissy

Okay area & place

Business Family

6/10

Pleasant

08 Feb 2025

Micah

Very run down. Smelled heavily of marajuana. Location was convenient and close to restaurants, theaters, stores.

Partner

2/10

Poor

07 Feb 2025

Kristj

The room smelled like sewage. Ny toliet would not work. The heater did not work and thry neve came to check it .. you onky get towels evevry 3 day

Self

2/10

Poor

06 Feb 2025

Nathaniel

Was late showing up checking in and he wouldn't let me stay

2/10

Poor

06 Feb 2025

Verified traveler

I love the location. Howevwrr the heater did not work. The room smelled like rotten. There is nothj g to drink anywhwre close. And it was 5 dollars for i load of landry

Self

2/10

Poor

19 Jan 2025

Robbie

I checked in and they put me in rm 305. Bathroom was dirty, sink would not drain, hair in the tub and on the sheets.
I asked to be moved to a different room.
I got moved to room 139. The door would not latch properly. There were blood stains on the carpet and splattered on the bathroom door. I had to barricade my door from the inside to feel safe. I definitely will never stay here again!

Leisure

10/10

Exceptional

09 Jan 2025

James

😮‍💨 Yeah

Business Partner

10/10

Exceptional

30 Dec 2024

Darian

It’s great

10/10

Exceptional

24 Dec 2024

Darian

It’s great

2/10

Poor

18 Dec 2024

Katrina

There are roaches everywhere. And broken furnitures. Not a good experience.

Leisure Family

6/10

Pleasant

15 Dec 2024

Verified traveler

Average stay

It was an average stay. Reasonably quiet. No ammenities to speak of. Could have been worse I suppose. Will stay again, if for nothing more than rest on the road.

Friends_and_family Friends

2/10

Poor

08 Dec 2024

Drea

Staff very cruel in response to a severe medical situation

Pet

2/10

Poor

02 Dec 2024

Brittany

This property is gross and unsanitary, the staff was rude as well

Leisure Self

2/10

Poor

31 Oct 2024

Martha

Hair and roaches!

2/10

Poor

20 Oct 2024

Martha

Bathroom was not clean, seen a bug, water pressure was low!

Business_and_leisure Self

6/10

Pleasant

28 Aug 2024

LILIAN

Outdated facility, the chair in the room looked very old, the stove burner was all rusted. Some of the front staff do not have good customer service skills. The hallway carpet looks dirty

Business Friends

2/10

Poor

11 Aug 2024

Eden

First the sign at the entrance said no smoking within a 100 ft of entrance yet people were smoking 10 ft of entrance, the staff was rude and unprofessional except for Millie the person who checked me in. The room smelted like urine, the carpet felt so icky I was afraid to walk on it, the bath tub had brown stains on the entire bottom off it and the toilet seat was loose, there was no remote for the TV. I will not recommend that hotel to anyone !!

Leisure Self

4/10

Poor

02 Aug 2024

Verified traveler

Dirty

Carpet was dirty and stained, smelled like pet urine, no toilet paper and no shower curtain.

Self

10/10

Exceptional

31 Jul 2024

Sandhya

I loved everything about this hotel great workers and very respectful organization

8/10

Excellent

25 Jul 2024

Zach

Everything was great

Business_and_leisure

8/10

Excellent

25 Jul 2024

Hakeemia

Let put mine vending machine in you guys lobby please

Business_and_leisure Family

8/10

Excellent

24 Jul 2024

Donald

Better this time

It was surprising easy clean and friendly unlike the past 2 times i booked there both times booked the room and when i got there whitch was midnight both times they said they had no rooms

Partner

10/10

Exceptional

18 Jul 2024

Dustea

Very friendly staff, always accomadating!!!

Business Partner

4/10

Poor

27 Jun 2024

Charles

Had to switch rooms bc the air conditioner didn't work

4/10

Poor

02 Jun 2024

Aaron

Broken AC, molded carpet, dirty walls and furniture

Leisure Self

6/10

Pleasant

19 May 2024

Vince

It is what it is.

This is basically a motel. Hence the name “extended stay.” Smoke smell hits you first thing when you walk through the door. Room was non smoking but still had a smell. Definitely not a real clean feeling, but for a one night cheap stay, it honestly wasn’t that bad. Would i do it again, no. But i didn’t hate it.

Friends_and_family Family

2/10

Poor

11 May 2024

James

The bathroom had no toilet paper and one of the beds was broken.

Friends_and_family Family

2/10

Poor

30 Apr 2024

Mallory

Wow. What to say. Just opt anywhere else. The managers are these super hood adjacent trailer gnomes with no business acumen and crappy taste. All they care about is sucking off their corporate teat. They dont like you. They dont care. Dirty. Used needles. Drugs run there. Hookers come thru. I mean if thats your jam.. by all means. Just watch your kids and wife. IYKYK.

Business_and_leisure Friends

8/10

Excellent

06 Apr 2024

Michael

The staff were great. Breakfast was very good. Id definitely return.

Business_and_leisure Partner

8/10

Excellent

03 Apr 2024

Joe

The sink was stopped up

2/10

Poor

31 Mar 2024

Laurie

No hot water in room... Room floor sloped so badly everything would roll off table and TV cabinet. Forced to sleep dirty with no hot water to take a bath. Housekeeping refused to change bed linens. Under the beds was filthy. Old coffee cups, old lip balm, old food and popcorn kernels. Night person did not pass on complaints to morning shift. Maintenance never came regarding the hot water as promised. It was a disaster.

Leisure Family_with_children

2/10

Poor

20 Mar 2024

Maria

Didn’t stay!

We didn’t actually end up staying, after checking in and heading to our room it was quickly apparent that the rooms was dirty, smelled terrible (like cigarettes and air fresheners) and there were no dishes in the room. We inquired at the front desk as to why there were no dishes since the room had a kitchenette and were told that they do not have enough for every room and since no one had returned the ones they were using to the front desk where you check them out they didn’t have any available. We canceled our booking and received a full refund through Hotels.com, I will say that the man working the front desk was nice and helpful.

Friends_and_family Family

6/10

Pleasant

29 Feb 2024

Paul

Don't stay here

This place is very old there's still carpet in the room the cleaning service does not clean very well. I was charged a monthly service fee of over $30 for internet when I only stayed for 16 days and I only use the Wi-Fi 7 of those 16 days interesting.

Self

2/10

Poor

26 Feb 2024

Samantha

got put pon do not rednt list after bieng told i woulkdnt

Family

10/10

Exceptional

28 Jan 2024

Adam

I needed a place to stay close to home, while I was waiting for my new furnace to get installed during the winter storm, and the place was perfect. Low cost and helpful staff

2/10

Poor

27 Jan 2024

Althea

Need better cleaning services

The room they checked us was filthy the toilet was nasty the shower was dirty. It had been smoked and it clearly states no smoking but it was ashes and dog hair the refrigerator was dirty it smelled like urine it was horrible. The floor was completely dirty the hallway was trashed as well as the elevator.

Partner

10/10

Exceptional

11 Jan 2024

Darren

Nice clean and friendly nothing but good things to say

Partner

8/10

Excellent

02 Jan 2024

BOBBY

N/A

Business_and_leisure

2/10

Poor

10 Sep 2023

Tamika

Don’t stay here only if it’s the last resort

The sings were clogged both kitchen and bathroom. No shower curtain in the bathroom baby roaches all in the bathroom and in the room. Just nasty. These rooms need to be cleaned better. We pay to stay for this and shouldn’t have to do so. Hotels should be held accountable for the nastiness

Friends_and_family Family

2/10

Poor

11 Aug 2023

Jeramy

Was unable to stay was completely inconvenient

2/10

Poor

07 Aug 2023

Wyatt

There was a homeless man sleeping on the hallways floor. Guys looking in cars in the parking lot. Ended up leaving and staying elsewhere

Business

2/10

Poor

02 Aug 2023

Paul

avoid

Front desk was nice, but overall smell was disgusting, run down, very urban ghetto feel. The door getting in to my room i had to push open, then no phone to call front desk, no coffee pot, the burners on the stove were broken or didn't work.....I felt very unsafe, and would never go back. I only stayed one night, still waiting on my refund for my original weeks stay......

Business

2/10

Poor

14 Jul 2023

Troy

Keep driving!!!

Cockroaches. Live and dead. Tv only worked last of 3 nights. Drawers not cleaned and hair all over room. Glitter in drawer and on carpet. No cooking utensils. Front desk was useless only making excuses and unkept promises. Never will I stay at a ESA again.

Partner

2/10

Poor

07 Jul 2023

Rockell

The manager at your 2720 location is horrible.. she's rude her customer service is rude she's not approachable she argues with you and she makes she made me feel like s***.. she kept repeating s*** over and over like I was a kid it was the worst experience ever because of her.. short hair African American lady 67 years old badass attitude

2/10

Poor

07 Jun 2023

Mykayla

Room smelled terrible. The bed sheets had hair in it and dirt. The windows did not lock and the screens were gone.

Business Self

4/10

Poor

04 Jun 2023

Miguel

always had good luck with extended stay, (not this time) this property was probably nice 30 years ago.
should be closed down.
the only positive, target next door, and close to everything.

Leisure Self

4/10

Poor

01 Jun 2023

Barbara

The hotel stunk, literally. Bad odor throughout. Toilet and feces blocking the flush (obviously not cleaned). Ran a wet washcloth over floor in kitchen area and the white rag turned black.

Business

2/10

Poor

20 May 2023

Ellery

This property was so unclean. The floors in the room were sticky, there was no blankets or pillows on the bed, there was marijuana odor all in the room, building, and parking lot. When I drove into the parking guests were sitting in their car’s trunks drinking beer. Very unclean and unsafe environment. Did not stay. Checked in and then right back out. Do not recommend.

Business Self

10/10

Exceptional

24 Apr 2023

Gillian

EXCELLENT STAFF!!

4/10

Poor

20 Apr 2023

Teri

When I arrived to check in I had been traveling for several hours and asked if i could be directed to the bathroom. I was told the hotel didn’t have public bathrooms. I was there as a guest to check in but ok…

The woman at the desk, very not friendly took her time checking me in with obviously no awareness that I just asked to use a restroom.

I got upstairs to the second floor headed to mh room. The entire hallway smelled of cigarette smoke. My room however seemed clean.

I wasn’t there 5 minutes and heard two large dogs barking loudly from a nearby room. I tried to call the desk and the phone didn’t work. So called from my cell phone. As I’m explaining the loud dogs I am hung up on.

The room appeared clean, but there was other peoples hair wrapped up in the sheet and towels.

Housekeeping was at my door two hours before checkout.

All in all, if these things don’t bother you, and you don’t mind horrible unfriendly customer service, and precious customers hair in your “clean” linens, the $60 for a night is probably worth it. Otherwise, keeping going to the next hotel.

Leisure Self

4/10

Poor

15 Apr 2023

Keith

Great location but poor maintenance upkeep and in need of repairs. Friendly staff but dirty rooms that need cleaning abd in bad repairs. No shower curtains and bed sheets with cigarettes burns.

Business

10/10

Exceptional

04 Apr 2023

Annaliza

Everything was great

10/10

Exceptional

02 Apr 2023

Delfino

It was very good the room

Business Self

2/10

Poor

30 Mar 2023

Chelsey

SMELLS horrible

Nasty, toilet backed up and rooms smell horrible. Not like the other nice extended stays I've stayed at.

Partner

4/10

Poor

26 Mar 2023

Robbie

Staff was rude and unfriendly.

Business Family

10/10

Exceptional

15 Mar 2023

Michael

Very affordable for the price. Check in was easy. Room was spacious and clean. TV included HBO.

No hair dryer in room. Breakfast was just granola bars and coffee.

Will definitely stay again.

Business Self

10/10

Exceptional

07 Mar 2023

Kenneth

Nice clean hotel

Nice clean hotel but not near any restarants and the area is dark around the hotel

Self

10/10

Exceptional

08 Feb 2023

Angela

Needs some work

Leisure Family

8/10

Excellent

03 Feb 2023

John W

The hotel staff is great. They are friendly and keep the property clean. The area around the hotel isn't the nicest, but I have been safe staying here.

Business Self

2/10

Poor

18 Jan 2023

KEVIN

Roach hotel
The worst hotel I’ve ever stayed at, even the wifi didn’t work right.

Before I booked i read the reviews, but thought no prob, just bad service. No:
- Hair on the sides of shower
- I saw roaches in my room from the first day.
- Trash under bed
- No kitchen utensils even though “Dining and cooking utensils provided” BS. They make you ask for EVERYTHING you need. One utensil at a time. Stupid.

Business_and_leisure Self

10/10

Exceptional

13 Jan 2023

Christina

The staff is very nice.

Leisure Family

10/10

Exceptional

07 Jan 2023

Rachel

Staff was great

Leisure Partner

4/10

Poor

04 Jan 2023

russell

Area did not seem safe/secure with a lot of homeless people outside as well as residents seem to be welfare or shelter hanging out in the main area lobby entrance.

Room has such a strong air freshener odor we had to open both windows and put the wall unit on heat w/high fan to tolerate the smell

Business_and_leisure Family

4/10

Poor

02 Jan 2023

timothy

Lots of displaced people using hotel as home Dirty no amenities. To go breakfast a dried out muffin. Hard to get into if you do not know the area

Leisure Friends

2/10

Poor

30 Dec 2022

Kathleen

If you want self service then this is the place for you. We were required to
Go to the front desk to get necessities such as Klenex And toilet paper, soap etc. if not for you to receive “room service” it was either 5 or 10 dollars a day. They say they have coffee pots and kitchen packages for you to use, and even though we asked every day we never received any. This was the worst extended stay motel
I have ever stayed at. Yes they had a small kitchen but without utensils or pots or dishes , what good is it? The grab and go breakfast was coffee, a dry muffin or cheap granola bar and most days the were out by 6:30 am. We were not impressed with much here at all. The only exception was the front desk clerk that went out of her way to
Make us a small pot of coffee when we checked in at 11 pm at night and they couldn’t give us a kitchen package.

Leisure Partner

4/10

Poor

20 Dec 2022

Catherine

Room was very spacious, had a kitchenette, however it was empty, like moving into a new place. I had to leave at 4 am before they put out coffee, I asked for a coffee maker, never got one. The walls are very thin. I could hear the people all around me and those in the lobby like they were in my room. It was an ok place, but I would not stay there again.

Business Self

6/10

Pleasant

07 Dec 2022

Phillip

It was ok

Overall it was ok. The room was not very clean though. Tv screen and mirrors were streaked badly. I wiped it off. Hair on the toilet. A few pieces of trash and a cigarette butt on the floor. Soapy scum on the bathtub nozzle.

2/10

Poor

05 Dec 2022

Tony

Not recommended

we were placed in a room that the Tv did not work.They moved us to a different room that smelled horrible and the toilet had poop on it which i had to clean myself! we were there for a total of 3 nights and they never cleaned the room nor offered to bring clean linen. I would not recommend!

Friends_and_family Family

10/10

Exceptional

16 Nov 2022

Lamika

I really love the hospitality and positive energy

Self

4/10

Poor

11 Nov 2022

Carrie

Room that was requested was not available. We paid for king and was given queen. When looked at room, water was puddled all over the counter. Requested refund and received. Stayed somewhere else that was much nicer. Not a family friendly location.

Leisure Self

10/10

Exceptional

02 Nov 2022

Donna

I liked the ability to relax. The staff made me feel comfortable. Lori was always cordial and greeted me upon my return and leaving. Travel is always high stress and they made me feel welcomrled.

Business Self