Travelers Orange Cartagena

Colombia , Cartagena
CARTAGENA , Carrera 10
Show on Google | Map

75 reviews shown

6/10

Pleasant

04 Mar 2026

Ronny

We had a really nice stay at the hotel, but the key policy was a real hassle. They didn’t want us leaving the AC on, so instead of giving us a second key, we were told we had to go to reception, and the receptionist would come up and open the door for us. The problem is, when we got back at 3 a.m., part of the group was already asleep, and we didn’t want to wake them. If they simply added a small fee for a second or third key, they could tell guests up front: “Look, if you want a second key, this is a feature you pay for.” Then, they could use that fee to cover the AC costs for the whole day. That would make everything smoother and keep the guest experience really balanced.

2/10

Poor

01 Jan 2026

Cody

I had to wait 30 minutes to check in. One ac unit controller doesn’t work. It’s sweltering hot. There isn’t hot water. One bedroom and one bathroom is locked and can’t be accessed

10/10

Exceptional

02 Nov 2025

Priscilla

Breakfast always ran out by 7am. They don’t make enough and lacked variety.
Tables were always dirty and lacked space.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Claudia

Excellent!

8/10

Excellent

22 Aug 2025

Nancy

The kitchen in my apartment never worked, i notified the office and they didnt do anything about it. We rented 3 apartments and all of them had different issues. The elevators had some issues as well and just one was working.

Leisure Family_with_children

10/10

Exceptional

21 Aug 2025

miguel

Unlike a hotel,,these Aparta-Hotels come with a real kitchen including dishes, utensils, hardware, pams, coffee maker. Very clean, free breakfast great service. Beach is 2 blocks away. Fine dining and stores are 8 blocks away. Very safe neighborhood. People walk outside with their dogs, bikes and roller blades. Yes, I would stay there again.

Leisure Family

10/10

Exceptional

17 Aug 2025

Ellys

Un lugar tranquilo fuera de todos los turitas

Leisure Partner

4/10

Poor

05 Aug 2025

Fred

The management located in the garage of the hotel was all about money and not about delivering good customer service. We reserved a five day stay online on Expedia and was given the option to pay at the hotel upon check in. We paid for five days at the hotel when we checked in. The managers (there were two men in the office who said that they were managers) took our payment for five days and purposely did not mentioned that they would charge us for the previous day that we reserved but could not check in. We reserved for five days, Sunday check in and check out on Saturday but actually checked in on Monday. At the end, the managers said that we reserved but did not show on Sunday so we needed to pay for an extra day. We were charged for a Sunday stay but did not stay at the hotel on Sunday. Since we planned to stay for five days we were forced to pay for an additional day. We paid for six days but only stayed for five days. We were not told in advance or at check in of this additional day charge and was sent an email on the day before check out telling us that we had to check out immediately or had to pay an additional day to remain at the hotel. As a family with children, we were put in a difficult take it or leave it position and were taken advantage of. We were ripped off by the managers.

As visitors from the US, We would not recommend this hotel to any American visitors to Columbia.

10/10

Exceptional

05 Apr 2025

Lamis

Amazing place to stay

Business_and_leisure Friends

8/10

Excellent

09 Feb 2025

Claudia

Love this place, being there a couple times before. Easy checking in, staff is really nice and helpful.

8/10

Excellent

07 Feb 2025

Juan

Nice property
Well located

Leisure Family

6/10

Pleasant

03 Nov 2024

Rob

They give you no choice, but to wear a orange wristband for your entire stay and they charge you six thousand pesos per person for the wristbands, it says nowhere in the Expedia app when I booked online for the additional charges, The pool is a lot smaller than it looks in the photos, but nice view from the 20th floor…

10/10

Exceptional

21 Sep 2024

Marussia

Buena ubicación y los empleados son muy amables, también el desayuno es delicioso y en el piso 14 tienen una vista panorámica de la ciudad de Medellin.

Good location and employee are so friendly also the breakfast are delicious and in the 14 floor have the panoramic view of the city of Medellin.

Friends_and_family Family

6/10

Pleasant

09 Sep 2024

Alberto M.

Check-in process was very slow and the office was inside the parkade which seemed a little shady. There was no soap in the bathrooms which kept us from showering properly.

Leisure Family

10/10

Exceptional

11 Aug 2024

Maria

The only bad thing is they charge for “bands” to walk around the building

Leisure Family

10/10

Exceptional

27 Jul 2024

Priscilla

Beautiful location

Leisure Family

8/10

Excellent

24 Jul 2024

Priscilla

The apartment and view was amazing. We loved the location. I gave it a 4 star because of the lack of amenities. The pool was small, only had 4 lounge chairs, dining area small, breakfast variety not the greatest, and the elevator was small so wait time to the 20th floor (where pool and breakfast located) was long.

Leisure Family

10/10

Exceptional

15 Jul 2024

Zachary

Good location. Fully load kitchen for cooking. Very clean. Great balcony.

Friends_and_family Family

6/10

Pleasant

15 Jul 2024

Darlene

No nos permitieron usar la lavadora y la secadora aún el apto teniendo disponible y fue una de las razones por las que reservamos.

Leisure Family_with_children

2/10

Poor

04 Jul 2024

Jesus

The manager cancelled my reservation because was overbooked incorrectly
Terrible reception services

Business Self

10/10

Exceptional

26 Jun 2024

Jeannine

Excellent and quiet place

8/10

Excellent

23 Jun 2024

Steve

Good

8/10

Excellent

17 Jun 2024

Raúl E

Todo muy bien, excepto el drenaje de la ducha tapado.

Partner

6/10

Pleasant

03 Jun 2024

LUIS

Apartment has many maintenance issues that could be solved
Sheets and mattresses were not comfortable at all

Leisure Family

8/10

Excellent

12 May 2024

Edgardo

Good Location. Good value for 2 bedroom with patio; good breakfast.

Leisure Partner

10/10

Exceptional

02 Mar 2024

Gianmarco

The apartment was exactly as seen in the photos. Staff was very helpful. Only problem was lack of hot water

Partner

6/10

Pleasant

28 Feb 2024

john

Overall property experience was above average my only disappointment was the breakfast that was included in our stay was less than average. It was the same things everyday no variety wuth options. It was just eggs and toast and it was served like that everyday. It would have beem nive to have options like hashbrowns or some kind of potatoe to compliment the dish. And the last disappointment was the pool. At 6 pm the pool closes i thought this was ridiculous to early for any pool to close. Guests are just getting comfortable then they tell you to leave.

Leisure

10/10

Exceptional

23 Feb 2024

Jean-Noel

Apartment fully equipped; pool is on the roof with a beautiful view around

Leisure Self

8/10

Excellent

18 Jan 2024

Verified traveler

Excelente hotel.

Excelente hotel. El apartamento muy amplio y cómodo. Dos habitaciones, camas cómodas. El Balcón y la vista al mar espectacular. Playas lindas y tranquilas. Desayuno delicioso. Buen servicio.

10/10

Exceptional

04 Dec 2023

Sandra R

Spend 4 days with my family and we ha pleasant time, nice and friendly people working there.

Leisure Family

4/10

Poor

24 Nov 2023

Mahmoud

Only thing going for this property is the size, it is spacious, everything else? Well read below.

1) no hot water, told the reception, they said ok. As is thanks for letting them know and that's it.

2) dust, hair and everything else below all furniture

3) somehow room service comes and take the towels away! Have to go down everytime to get towels.

4) to service what's so every, had to take my 7 bags luggage up by myself.

5) one roach in the bathroom.

6) outdoor cheap and broken furniture is used inside the apartment.

7) have to walk through a parking to speak with the managment office. They are rude, the managment is. The staff such as breakfast and laundry, they are very kind.

Tried to simplify it as much as possible.

Leisure Family_with_children

10/10

Exceptional

23 Oct 2023

E Giancarlo

Great property! Friendly staff.

Leisure Friends

8/10

Excellent

21 Oct 2023

Jeffrey

I loved having a whole apartment. the office is located in the parking garage, which i wish i had known when i got there, while i was there the key card reader battery died so i had to keep going down to get a key to get in and return it back to the office, and also one of the elevators stopped working so it was only one for everyone. but i loved the location and walking to the beach was about 5 minutes! there is a store across the street as well that carries everything you could need so that was super helpful, the breakfast was small, so we decided to just cook ourselves in the apartment

Leisure Partner

10/10

Exceptional

24 Sep 2023

Isabelle

Plenty of space

Very large 2 bedrooms, 2 bath apartment, large kitchen, big balcony with access from master bedroom and living-room. The mattress was a little bit hard for me. Breakfast has limited choices.
Biggest drawback is beside a small supermarket across the street no restaurants or anythings else until Boccagrande few blocks away (15 mn walk)
Safe and quiet area.

Friends_and_family Family

8/10

Excellent

23 Jul 2023

Candace E

Lovely place to see. Views are breathtaking.

Leisure Family

10/10

Exceptional

19 Jun 2023

Nicholas

Exceeded expectations

10/10

Exceptional

15 Jun 2023

charles

Safe and very friendly. Exactly as advertised

Leisure Partner

6/10

Pleasant

06 Dec 2022

Eric

Ok uncomfortable

Falling apart. No hot water none. Shower handle fell off no water for half day. In room safe never opened without maintenance assistance. Nothing on tv. Charged for cleaning. Minimal towels

Partner

8/10

Excellent

03 Dec 2022

Esteban

Apartment smells bad during the morning hours

Leisure Family

2/10

Poor

14 Sep 2022

Daniel

The property made me pay the full amount in cash, again, they said orbitz never paid them. I showed them proof at check in and they said if i did not have proof from the bank i needed to pay again. I felt taken advantage of and still have not been refunded.

Leisure Family

6/10

Pleasant

03 Sep 2022

luis

No hot water most of the time. Really nice area. Quiet place.

Leisure

10/10

Exceptional

20 Aug 2022

Luis

😍 wow i love this hotel..simple beautiful...my family enjoy every single day..just from the morning with super breakfast to the sunset...nice view from the top building cartegena is top place for real, castillo grande safe place thank mr Rafael and his crew super professional people.

Leisure Family

10/10

Exceptional

10 Jun 2022

Gaby

All was great!

Leisure Self

10/10

Exceptional

16 Apr 2022

goldamyrrh

Rafael in the office helped us a lot, he is so kind and understanding. We dont speak Spanish and had hard time confirming our activities and Rafael apoke to them amd used his cellphone to communicate to us. He also made contacts for our Covid test since it was Holy week and clinics were close but everything was possible with fhe help of Rafael. Of course, dining and security were great. Thank you so much.

Leisure Family

10/10

Exceptional

15 Dec 2021

Roberto

Some floors are under construction and the rooms number are not showing.

Leisure Family

10/10

Exceptional

13 Dec 2021

Anais

The view was great and the apartment comfortable

Friends_and_family Family

10/10

Exceptional

28 Nov 2021

Orlando

Excelente lugar

Muy buena atencion y excelente ubicación!

Friends_and_family Family

10/10

Exceptional

23 Nov 2021

orlando

Lugar perfecto en Cartagena

Este fue un excelente lugar con todas las comodidades y un servicio genial.

Friends_and_family Family

6/10

Pleasant

24 Aug 2021

Nicholas

Below Average hotel

I stayed in the Travelers Cartagena suites with a friend for some relaxation. The room is average, has everything you need but is nothing special. The TV/cable box setup was confusing at first, but it worked. The water pressure and hot water were not very good.

The main issue though is customer service and communication. I had requests throughout my stay but many were ignored and not addressed by the office staff. The telephone in our room did not work. I asked about a few tours and local spots but they either didn’t know about them or didn’t care to find out. I asked for hand soap and body soap MULTIPLE times since our room wasn’t stocked, but never received any. After a few days I gave up and went out to buy it myself. It felt like asking the staff for anything extra for your stay was too much for them to handle.

The breakfast was ok. And the location and view from the apartment are nice. The cleaning staff are also very nice. But for some reason the front office staff are not very hospitable or responsible.

Overall this spot needs to work on proper customer service and communication. If you find another more established place for your stay, go that route!

Friends_and_family Friends

8/10

Excellent

07 Nov 2019

Verified traveler

Close to the beach, shopping centers and down town

Leisure Partner

8/10

Excellent

19 Feb 2019

Verified traveler

The manager was rude, I thought that my credit card was already charged by travelocity, and the manager said I had to pay there. That would have been fine, except he didn't even take the time to explain anything. He was just rude, and brushed us off.

Leisure Family

10/10

Exceptional

24 Mar 2018

Verified traveler

Great Place and very kind and warm service !!!
We will come again OF COURSE

8/10

Excellent

07 Mar 2018

Verified traveler

clean spacious, great quiet location.

10/10

Exceptional

06 Jun 2017

Kent

Clean rooms.
Incredible view.
Incredible staff. Very friendly!

Family

10/10

Exceptional

01 Feb 2017

kenny

Nice Hotel and great view

Personal do not speak English. Pool is small.
Apartment is very nice. Hot water most of the time. Parking is free.

4/10

Poor

27 Jul 2014

Verified traveler

Wanted to stay near the city to attend couple of meetings but unfortunately I arrived late to the hotel and they did not have room service available.

10/10

Exceptional

22 Jun 2014

dr2be

Oustanding

This was my wife and I first stay in Cartagena and Travelers Suites Orange Cartagena was the best option that I could have possibly chosen. Location was clean, safe, and the view from the apartments was breath taking. I even enjoyed the morning breakfast and I am not a breakfast person. The location is just about 10 to 15 minutes give or take from the Airport. The cost of a taxi should run you about $10 to $ 12 dollars. Travel from the hotel to Centro is only about $ 5 dollars. We will be back in December. I am ready.

2/10

Poor

23 May 2012

guido

do not stay in this hotel

i usually never comment my stay in any hotel but this time the experience was so bad that i need to inform the other travellers.the room they given to us was much smaller than the studio room we hire in the same hotel 2 years.This room was at 5th floor very noisy and surely not clean. we copmplained in the office but they say that the other stay was simply lucky to get an upgrade that was not available this time but it was not true at all as thsi time and also the other time the hotel was empty.the hot water was the same temeprature of the cold water. I complained with the staff they say they'll fix it but they never did.the wifi in the room #501 was not working at all and when i complain they given me the password for the room #601 but the signal was very weak .I was aware that on sunday they'll not celan and make the room but i was sure they at least change the towels but even this they did not do it and we used the same towels 3 days as it was a week end stay.....horribleBut the most incredible experience it is the attitude of the staff at the office reception that say to me that as the room was for me too small and nto confirtable at all i was free to leave the hotel and they'll charge me only for the first night trough expedia...amazing i never see such negative behaviour form any staff in the world.I strongly suggest to not stay in this Hotel as fort hte price of the studio apartment we paid there are a lot of better options in Cartagena.

10/10

Exceptional

18 Jul 2010

james

quiet alternative to bocagrande...

very satisfied with the hotel/condo, far superior to our initial night spent at the millenium (and half the price).

Partner

10/10

Exceptional

23 Jun 2010

Leo

Orange suites in Cartagena

This is a highrise building with condominiums for rent. The building is modern, about 20 floors high, 24-hour security. The staff and security are very friendly. The condominiums are small but beautiful and well equipped consisting of a kitchen, living room, two bathrooms, bedrooms with floor to ceiling windows and balcony. The city and ocean views are amazing from the 16th floor. The kitchen has a fridge, stove, microwave, blender, and cooking utensils. The only negative may be the location. It is in a residential area. About 15 min walking from The tourist area and restaurants. However, there is a local bus that pases on the corner that for cheap will take you to the tourist area. Also a cab can be taken. There is a park and a beach just two blocks away.

10/10

Exceptional

06 Dec 2025

JORGE

Habitación grande y muy cómoda.

10/10

Exceptional

10 Oct 2025

Daniel Edgardo

Super bueno el hotel muy Limpio, super buenas las instalaciones

Friends_and_family Friends

10/10

Exceptional

02 Sep 2025

Julián

Muy buena estancia. Un aspecto por mejorar es el desayuno, no hay variedad y el salón es muy pequeño. De resto, excelente todo (instalaciones, limpieza, ubicación, comodidad)

Friends_and_family Friends

10/10

Exceptional

11 Jul 2025

Dulce

It was Located in a perfect location, easy to get to an from the airport, breakfast was basic but it was good, appliances are old but functional, it’s just a block away from a quiet beach.

Leisure Family

10/10

Exceptional

07 Jul 2025

JOOSIMAR BLADIMIR

Me parece muy buen lugar para hospedarse, lo recomiendo.

Leisure Family

10/10

Exceptional

30 Jun 2025

Hernando Antonio

Muy bueno el apto

Friends_and_family Family

2/10

Poor

24 Jan 2025

Mayra Esmeralda

Lo peor me cobraron el hospedaje sin tener disponibilidad. Pague y al llegar no tenían apartamentos tuve que rentar en otra parte y no me reembolsaron mi dinero

Leisure Partner

10/10

Exceptional

06 Dec 2024

JOSHUA

Muy buena ubicación y excelentes vistas, el precio a traves de expedia muy favorable

Leisure Family

8/10

Excellent

25 Oct 2024

Endre

Vi hadde eit fint opphald. Romslege leiligheter. LÅg litt langt frå gamlebyen og til butikk/kafeområdet, og sakna delvis ein respesjon å forhalda seg til. Flott med frukost, fint basseng (som var i minste laget). Kort veg til strand

Friends_and_family Family

10/10

Exceptional

17 Sep 2024

Lessy Lineth

Bonito lugar

8/10

Excellent

09 Sep 2024

Anya

Es un lugar tranquilo y familiar. Al momento del check in es demorado y no se hace directamente en el lobby. El desayuno estuvo deli. Yo fui por tema laboral y siento que el espacio es muy grande y no tiene oferta de room service si uno llega en horas de la noche. El lugar más cerca para ir a comer es a 5 minutos en carro.

Business

8/10

Excellent

21 Aug 2024

Wilmar

Muy buena opción, puesto que tienes un apartamento para tu disposición, pero te dan desayuno. Algo por mejorar es que las instalaciones se están deteriorando y no se ve que les hagan mantenimiento.

Friends_and_family Family

10/10

Exceptional

29 Jul 2024

Claudia

Muy linda la vista, el lugar! Me encantó

Leisure Family_with_children

6/10

Pleasant

13 Jul 2024

DANILO

Poderia ser melhor a estadia

Apartamento bem localizado e moderno mas precisando de manutenção... limpeza.ruim quando chegamos e.com muitos cabelos por todo o apartamento. Roupa de cama nao parecia cheirosa

Friends_and_family Family

10/10

Exceptional

13 Jul 2024

Verified traveler

Excelente