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Sunbay Park Hotel -Thalia Hotels
Civitavecchia · Italy
Via Aurelia Sud, KM 68 750View location
7.2/10Very good612 Reviews
Cleanliness7.4/10 7.4
Service7.4/10 7.4
Comfort7.4/10 7.4
Condition6.6/10 6.6
Location7.4/10 7.4
Neighborhood7.4/10 7.4
Amenities6.0/10 6.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Sunbay Park Hotel -Thalia Hotels
The Sunbay Hotel Park is housed in a noble building overlooking the sea, immersed in a lovely garden just a stone's throw from the unique beauty of Rome. It is the ideal place for family getaways, sports visits and business trips ali ke.
With swimming pools, panoramic terraces, sports facilities and comfortable, tastefully decorated rooms, the hotel provides the perfect setting for large events, romantic sunset dinners, weddings and simple moments of relaxation by the pool.
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With a stay at Sunbay Park Hotel in Civitavecchia, you'll be within a 5-minute drive of Port of Civitavecchia and Piazza della Vita. This beach hotel is 1.8 mi (2.8 km) from Forte Michelangelo and 1.8 mi (2.9 km) from National Archaeological Museum of Civitavecchia.
Make yourself at home in one of the 58 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, bidets, and hair dryers. Conveniences include phones, as well as safes and desks.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Entertainment
Beach services
Non-smoking
Childcare
Business facilities
Banquet facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
10:30 AM
Minimum check-in age
18
Hotel policies
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 10
Pet max weight (per pet) in lb is 22
Only dogs are allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 4.00 per person, per night, up to 5 nights. This tax does not apply to children under 10 years of age.
We have included all charges provided to us by the property.
-
You need to know
- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
- Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- The seasonal pool will be open from June 01 to September 07.
- One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Property Registration Number IT058032A1MQQTITZH
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Minimal age
18
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Optional fees
- Fee for buffet breakfast: approximately EUR 10 per person
- Pet fee: EUR 10 per pet, per night
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
- Crib (infant bed) fee: EUR 10.0 per day
- Rollaway bed fee: EUR 30.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Japanese
English
Italian
French
Spanish
Nearby attractions
Piazza della Vita
2.8 km / 1.7 mi
Forte Michelangelo
3 km / 1.9 mi
National Archaeological Museum of Civitavecchia
3 km / 1.9 mi
Port of Civitavecchia
3.2 km / 2 mi
Largo della Pace
4.2 km / 2.6 mi
Taurine Baths
4.6 km / 2.9 mi
Villa La Saracena
5 km / 3.1 mi
Lungomare Guglielmo Marconi
5.3 km / 3.3 mi
Santa Marinella Beach
7 km / 4.3 mi
Terme della Ficoncella
7.2 km / 4.5 mi
Terme Taurine
7.5 km / 4.6 mi
Aquafelix
7.6 km / 4.7 mi
Castello Odescalchi
7.7 km / 4.8 mi
Spiaggia libera
8 km / 5 mi
Aurelia Karting Club
8.4 km / 5.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 60
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Transfer serviceExtra charge
- Airport Shuttle
- Room serviceExtra charge
- Laundry serviceExtra charge
Show 41 more facilities & services
- Multilingual staff
- Smoke detector
- Hotel safeExtra charge
- Lift access
- Garden
- Terrace
- Gym
- Newspapers
- Luggage room
- Dining area: 3
- Private pool: 1
- Private beach area
- Café
- Bar
- Restaurant: 2
- Smoking areaExtra charge
- Poolside snack bar
- Banquet hall
- Swim-up bar
- Breakfast room
- Conference room
- Meeting room: 1
- ProjectorExtra charge
- Business centre
- Outdoor freshwater pool: 1
- Children’s swimming area: 1
- Children playground
- Kids’ clubExtra charge
- TV lounge
- MassageExtra charge
- Continental breakfast
- À la carte dinner
- Half Board
- Full board
- Non-smoking establishment
- Single-Use Plastic Free
- Banana boatingExtra charge
- DivingExtra charge
- FitnessExtra charge
- Bowling alleyExtra charge
- TennisExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
TWIN WITH DOUBLE BEDTWIN • WITH DOUBLE BEDTWN.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySunbay Park Hotel -Thalia Hotels
TWIN WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: TWN.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Sunbay Park Hotel -Thalia Hotels
100
reviews shown
selicia
The staff were very helpful , nice and the room was clean.
Zoraida
The scenery was amazing.
matthew
They unexpectedly allowed for an early check in. They arranged early morning transport to the airport. Hotel was right next to a Mall, area was safe. Train station right next door. Self serve “bar” in the lobby for adult beverages. Excellent price, clean room.
Daniel
Overall great! Need to get something to get rid of the mosquitos in the room.
Richard
The hotel is beautiful, but does need a little updating on the outside . The rooms were extremely clean and beautiful. The views are excellent. I would definitely stay there again.
Roy
Do not stay at this property if you want a good nights rest or two even! There is a Rave nextvdoorcwhich played both nights until 2 to 3 am each night. The hotel didnt do anything to inform us at all about it. We had no sleep both nights especially since we did an all nighter flight from Canada. We will be looking into a refund shortly.
Venancia
Sunbay Park Hotel
I would say just okay, staff are nice and helpful and breakfast is okay too. No AC inside, we left our window open overnight , felt warm. Outside has beautiful resort by the beach and a pool. Room is small for 3 people.
Nancy
Good for a short period of time.
Nancy
The hotel is convenience for one to two days but the front staffs is not friendly at all. The breakfast is good specially the coffee but the dinning restaurant needs to change the chefs. The room locker needs to be changed. Overall it’s good for a short period of time. However, the view is spectacular. Thank you.
Brittany
Property looks like it use to be an old beautiful grand hotel that was forgotten about. One of the pools is green and trashed and not used. The restaurant is not the greatest food. The second pool is a $10fee and you have to wear a swim cap to use.
The beds were not very comfortable.
There was mold in the bathroom
And you can head everything.
The view is beautiful
The beds were not very comfortable.
There was mold in the bathroom
And you can head everything.
The view is beautiful
Ann
Convenient. Breakfast was good
Emma
This property has a very beautiful view however it is not well kept and it needs improvement.
Kellie
Older property but perfect for a one night stay before a cruise
Sam
The place is run down
Restaurant can only pay with cash. Food was poor. Couldn't even get ice. More than have the chairs were in disrepair.
Restaurant can only pay with cash. Food was poor. Couldn't even get ice. More than have the chairs were in disrepair.
rezarta
If was convenient and clean. For kindly staff. Good Breakfast!!
Simone
For our overnight stay before our cruise we wanted somewhere close to the port. This hotel was budget friendly and a great location option.
You could tell that the hotel had been around for awhile. It was clean and quaint but there were no modern upgrades to the face or entryway. My husband and the driver laughed at the fact that he had to self serve by grabbing a trolly to unload the luggage from the taxi.
The process for checkin was short and seamless. The staff at the counter were very nice and accomodating. They assisted us with contacting taxi services to take us to and from the city centre of Civitacchia and also to the cruise port on the day of embarkation.
The elevator didnt seem fully functional. It was very old and could only fit two people at a time. Thankfully, they gave us a room on the first floor so my son and I were able to walk up to meet the elevator that held the trolly with our bags.The staircase leading to the room was dark and the lights in the corridors were very dimmly lit and seem to operate on a sensor. It was a little creepy entering and exiting the room but for the most part we did not feel unsafe.
The room and bathroom was clean and spacious...but again, we could tell that not much had been done to upgrade the aesthetics except for the wall paint and design. So anyone looking at pictures posted should manage their expectations. The breakfast buffet was small.
Overall I would say its a decent option for short term stay i.e.3 nights max.
You could tell that the hotel had been around for awhile. It was clean and quaint but there were no modern upgrades to the face or entryway. My husband and the driver laughed at the fact that he had to self serve by grabbing a trolly to unload the luggage from the taxi.
The process for checkin was short and seamless. The staff at the counter were very nice and accomodating. They assisted us with contacting taxi services to take us to and from the city centre of Civitacchia and also to the cruise port on the day of embarkation.
The elevator didnt seem fully functional. It was very old and could only fit two people at a time. Thankfully, they gave us a room on the first floor so my son and I were able to walk up to meet the elevator that held the trolly with our bags.The staircase leading to the room was dark and the lights in the corridors were very dimmly lit and seem to operate on a sensor. It was a little creepy entering and exiting the room but for the most part we did not feel unsafe.
The room and bathroom was clean and spacious...but again, we could tell that not much had been done to upgrade the aesthetics except for the wall paint and design. So anyone looking at pictures posted should manage their expectations. The breakfast buffet was small.
Overall I would say its a decent option for short term stay i.e.3 nights max.
Robert
No extra pillows and the pillows supplied were very thin
mairin
Recomendado
Excelente hotel limpio y personal amable buena ubicacion
Karen
Loved the on-site restaurant!
maria
Unimpressed.
Staff were NOT accommodating and most of them barely spoke English.
Staff were NOT accommodating and most of them barely spoke English.
Greg
If you are looking for Rustic charm and great service this is your hotel.
Paul
Initial appearance is outdated, staff were okay at reception. The room is very outdated while the bathroom and shower were terrible. The toilet doesn't flush properly, and the shower has no hot water, at best just lukewarm. Water leaks out of the shower into the bathroom area. The restaurant and bar staff were very friendly and helpful and the food at dinner was very good. Breakfast not so much.
Debra
Men in italy are nicer than women
The lady was a witch. But the gentleman i guess got on to her. He went and checked. And came back and said our room was ready. A rustic hotel but ok. The next lady was very friendly and kind.
shayna
Location was close to the port and the views were lovely.
Lisa
Although the front staff was very friendly and helpful, the hotel itself is in very poor shape. The tile in the bathroom shower was covered in black mold, the room wreaked of something like Pinsol,
josee
Only 2 of the staff member were kind and helpful (youngest front desk lady and the tall man at the resto/bar. The furniture is falling appart and uncomfotable, the patio and doors so dirty and didn't want to use it. The shower room #201 had mold and conners in need of a deep cleaning. Matress are very thin and hard. Couldn't get snaks or drinks in between meals...one of the worst stay I've ever had. Thanks to those 2 employees that made my stay a bit better by truly wanting to give me a good experience. Wojld definatly not go back nor recommand this hotel.
Anthony
Typical of Europe but very slow staff service in the Resturant. Otherwise - all fine
andrea
Very clean
Good customer service
The property is old but most of the beds are absolutely terrible.
Our backs were in so much pain.
It’s hard to get to and Taxi drivers are not friendly at all. We had the hardest time getting from the train station to the hotel even though is only 7 minutes cab ride away.
Good customer service
The property is old but most of the beds are absolutely terrible.
Our backs were in so much pain.
It’s hard to get to and Taxi drivers are not friendly at all. We had the hardest time getting from the train station to the hotel even though is only 7 minutes cab ride away.
Brad
The food in the restaurant was cold and unappetizing and the service in the restaurant was poor. We asked for numerous things and never received them
Soraya
La ubicacion muy buena.la comida excellent. El hotel abandonado falta de cuido y limpieza las camas fatales.
Oyuki
Alex from the front desk was very rude upon on check in. We felt we had zero help when we arrived early in regard to check in. He didn’t mention the hotel has an on site restaurant we could wait at/ eat lunch and told us to head to the center of town to eat, which is a minimum 40-45 mins walk. He told us we would be checking in later than Expedia had us listed at ( he dated 3pm) which made us missed a pre paid ticketed event we had planned. We received help once a young lady checked in the late afternoon around 215pm. We didn’t get room keys until 245.
Getting a taxi from this area even to the “city center” is difficult and very pricy. Every ride share we order canceled.
The room was very clean and the view was breath taking so if not for anything else, the views are worth it.
We had dinner at the restaurant on site and the food was very well priced and good. They prefer cash but did have a card reader for payment.
They do offer transfer to the port for a fee that you have to arrange the day before you need it at the front desk. It was about 12 euro per person with card and 10 per person with cash. It’s an outside company so you pay the driver. The hotel is only a few miles from the port which is nice.
Getting a taxi from this area even to the “city center” is difficult and very pricy. Every ride share we order canceled.
The room was very clean and the view was breath taking so if not for anything else, the views are worth it.
We had dinner at the restaurant on site and the food was very well priced and good. They prefer cash but did have a card reader for payment.
They do offer transfer to the port for a fee that you have to arrange the day before you need it at the front desk. It was about 12 euro per person with card and 10 per person with cash. It’s an outside company so you pay the driver. The hotel is only a few miles from the port which is nice.
Luz
Excellent staff
Derek
Hotel is in a good location, rooms are clean but water for showers and toilet was very low pressure and sometimes didn’t work at all. We spoke to the reception about it and it appeared to be a normal thing and told to wait 30 mins it should get better, which it did but if your on a time schedule you could have an issue. I’m sure it was a stellar hotel in its day.
David
This was rated as a 4 star hotel but from our perspective it wasn't even close. The overall condition of the hotel was run down. It requires an extensive upgrade. I would not recommend this hotel to anybody looking for a 4 star.
Richard G
A Great Night's Sleep in Civitavecchia.
The hotel property location is absolutely beautiful. It appears either under reconstruction or in continual decay. It appears there is little or no staff present other than a couple who manage the front desk and the restaurant/bar alone. Dinner was very good and we appreciated the husband who was the only server and only person present. No one was present at breakfast and no one could figure out the coffee/expresso machine.
However, for the price we paid for one night, we would most definitely cone back due to the beautiful view and quality bed and mattress.
It was an excellent value for cruise passengers looking for a great night's sleep at a very reasonable rate.
Our hope os that it is under improvement as the property is gorgeous and could be turned into a 5 star resort.
It's only 4 kilometers from the Civitavecchia cruise port which makes it very convenient. Please know that dinner on their balcony was tremendous and we appreciated the service we received.
However, for the price we paid for one night, we would most definitely cone back due to the beautiful view and quality bed and mattress.
It was an excellent value for cruise passengers looking for a great night's sleep at a very reasonable rate.
Our hope os that it is under improvement as the property is gorgeous and could be turned into a 5 star resort.
It's only 4 kilometers from the Civitavecchia cruise port which makes it very convenient. Please know that dinner on their balcony was tremendous and we appreciated the service we received.
Aidan
Very dated property and decor. Shower was dirty completely covered in black mould. Breakfast was not bad with a good selection.
Certainly not a 4 star hotel
Certainly not a 4 star hotel
Juaninne
We visit before our cruise it was very nice and the views are amazing. Our balcony was amazing ……..remember traveling from USA you need euro plugs to charge electronics we didn’t remember .
Robert
Got some misinformation at checkin but overall good place to stay.
Roxana
The staff was wonderful but the room was very dirty. Far from city center and is very difficult to walk especially if you are with a stroller. And the Taxi is reaping you off
Nina
Beautiful place with great views
JON-PAUL
Staff was great. Room looked a little different than pics but overall we had a great experience. Service was great. A little old school with the actual room keys instead digital cards but I kinda liked that. Food at the restaurant was great, and the continental breakfast and coffee were outstanding.
Kellie
The property is a long way from the port and train it has no transfer options and Taxi are hard to find when the boats are in harbour.
They have no working lift and we had to go up four flights of stairs
The doors in our room blew open during the night as it didn’t have proper locks
The bed was as hard as a rock
No phone in the room
No decent lighting
TV didn’t work
The bathroom was clean but shower screen was rusty and would get stuck when you closed it
Not any where near a Mecure standard we booked due to the name
They have no working lift and we had to go up four flights of stairs
The doors in our room blew open during the night as it didn’t have proper locks
The bed was as hard as a rock
No phone in the room
No decent lighting
TV didn’t work
The bathroom was clean but shower screen was rusty and would get stuck when you closed it
Not any where near a Mecure standard we booked due to the name
Debra
Someone needs to alter the description of this hotel . It’s far from upmarket . Rooms are basic , dirty and poorly equipped
RALPH
Don't stay here.
This hotel is a complete dump! Furniture is old, damaged, moldy. Totally discusting. Bathroom is old, toilets brown stained, moldy tub. Front desk personnel totally rude and unhelpful. Poor intetnet / wifi available. They list themselves as a 4 star hotel when they aren't even a half star. Spent the whole night sitting in a chair waiting to leave for the port. Never again!
Marie
Property is located in a very pretty area. However, it is a bit run down. Front desk staff was very nice.
Daniel
AC didn’t work. Shower caused flooding in the bathroom that went out into the hall. Clearly not the first time since the wood door was rotten as were the baseboards in the hall. Broken tiles, mold, missing plaster, holes in wall, bird poop all over the patio, twin beds moved together to make king that separated during sleep, half used soap in bathroom. The view is beautiful and the people were kind. Would not stay here again.
Nelson and Precila
Good and friendly staff
Bruce
The worst hotel in Europe.
Mairim
Don’t stay in. We have booked for 2 days and after arriving decided to leave immediately. Too far from everything, nothing to do around. Bed and pillows terrible, the staff is friendly and they do their best, however doesn’t worth the stay.
Michael
Chill property that was probably cool 20 years ago but you could tell it has had better days. Room was decent and breakfast was better than average. There is a pool and sea nearby. Front desk staff was top notch.
Zachary
Property was really convenient for checking into after Barcelona-Civitavecchia Grimaldi ferry crossing. Overall pleased, picturesque location and convenient to have restaurant to get reasonably priced and satisfactory meal - although services was a little slow. Only slight downside was dog in room below us was howling and barking a lot. Otherwise a very good stay and would recommend.
Bernardo
like views
Christine
Don’t rate your hotel 4 stars. You will disappoint all your customers, cos it is only worth 1 star. Although you have a good sea view, almost everything in this hotel is terribly old, damage and dirty. No blankets in each room. Only provide a thin bedsheet for you. It is too thin and too cold. Besides, the walls are too thin, we can hear noise next door and outside. People have party near the pool until 2-3 am. No one can sleep in the thin bedsheet and noisy environment.
The swimming pool costs Euro 10 for each person. You have to bring swimming cap otherwise you have to pay few dollars.
Food for lunch is so bad. No taste and non fresh bread and seafood.
I have to trust other people’s comments. I know why they got low scores now.
The swimming pool costs Euro 10 for each person. You have to bring swimming cap otherwise you have to pay few dollars.
Food for lunch is so bad. No taste and non fresh bread and seafood.
I have to trust other people’s comments. I know why they got low scores now.
Myrna
The staff is very friendly helpful and understanding of clients needs also very flexible.
Matthew
This Hotel must have been something way back in the 70s or maybe 80s but right now it's a rundown derelict with very few positives. The sorry situation is compounded by a very unhelpful front desk personnel who wouldn't even help provide options for guests who were stranded without transportation not to talk of even providing drinking water for a family with kids.
Our stay there was altogether something that must not be allowed to reoccur.
Our stay there was altogether something that must not be allowed to reoccur.
Toni
Deceiving. No pool with swim up bar. Basic clean room. There will be no drinks past 2.30 as they closed.
Vatsala
Average !
The staff is very rude and unpleasant. The rooms are spacious, the pool and most recreation facilities on the property are closed and underway work. Hotel staff does not help with much nor are they interested.
Lizbeth
Rundown, old, should be totally overhauled. Room keys are not reliable. Tv does not work. Room safe out of order. Staff were very pleasant. Stayed one pre-cruise but would not recommend.
vivianne
Terrible
Terrible state. Gardens dreadful condition.
Food dreadful. NO TEA OR COFFEE MAKING FACILITIES. I WOULD NEVER USE THIS HOTEL AGAIN
Food dreadful. NO TEA OR COFFEE MAKING FACILITIES. I WOULD NEVER USE THIS HOTEL AGAIN
Michel
Great property
Alfonso Jose
Amarga experiencia
Hotel descuidado, muy sucio, puertas colgadas, el banco maletero cayéndose, las llaves de lavamanos oxidadas, había el resto de un jabón en la jabonera del baño, no es lo anuncian en su página, es un engaño, no regreso y no lo recomiendo
Dominick
I will never stay there again
Lori
Beautiful location
Kimberley
Do not book if you’re cruising
Overall very nice place but I do not recommend if you are coming in for a cruise. Very hard to get transportation into the city and each way was €20 for less than 5 miles.
Dominick
It was very outdated and in need of a major renovation. Far from town
Steven
My wife and I HATED this hotel. The property is ocean front (which was the only good thing about the place). However, the hotel itself is very run-down. The hotel is located far away from city-center and Taxi service in the town is not plentiful. Their was a multi-hour wait for dinner service. We had to walk around a quarter mile to the ONLY nearby restaurant, which was a small, mediocre pizza place. If you are planning a cruise out of this port city ... I would suggest: (1) stay in Rome and take a taxi/limo directly to the cruise terminal. (2) find a satisfactory hotel in Civitavecchia City Center ... sadly not many suitable choices. Whatever you do ... I would NOT recommend staying at Mercure Civitavecchia Sunbay Park Hotel.
Laura
Friendly staff, quiet, good food, beautiful balcony view
Leroy
This property and its rooms could do with a major overhaul. Sorry I didn’t read any reviews before booking. NEVER AGAIN
Daniel T
Bad service, dirty, rooms, and common areas
The room was not very clean, the common areas are dirty, the service was not helpful, and the price of everything was outrageous. The breakfast is an edible with old bread, powdered eggs, and flavor aid versus real juice. This was one of the worst hotel experiences I have ever had and I would never go back at any price.
Marilyn
Pre cruise Stay
Sheets were like burlap. Tricky elevator. Get on the shuttle list before you get here. Good pizza about 2 blocks away.
Stephen
The property was tired and needs updating, the furniture in the room was basic, the mattress on the bed was uncomfertable, there was a shortage of staff in the dining room, the removal of used crockery from tables at breakfast was slow, the buffet had limited choices and ran out of food during the breakfast time, tbe coffee options were limited, the waiting staff had very limited english. Most guests were complaining. I cannot recommend this hotel at all.
Allen
First the positives - the views are fantastic and the staff was very pleasant & helpful. That was where the positives stopped for me. The property is in need of repair. Doors don't open or close correctly, windows and shutters have similar issues. The shower was dirty and really small. It is a place that was inexpensive and you get what you pay for here.
Helen
The hotel was clean but a little dated. The staff were friendly but it took an hour to get someone to come to the bar and serve me at 5pm. Ideal location for the cruise terminal but not much around there. The sea views are excellent and food was delicious.
Daniel
Avoid at all cost.
Quite possibly one of the worst hotel stay’s ever. Dirty everything, unfriendly staff, the place was falling apart and the surfaces of everything we touched seemed dirty. Stains, bleach smell, hairs, mold, yuk - not worth 1 star. A real shame as this seemed like a wonderful hotel 20 years ago. A horrible representation of the Mercure Hotel brand. We were afraid to sleep in the bed after seeing all the stains. I’ll be writing to Mecure directly and Hotels dot com for a refund - this place needs to be truthfully reported. 1 star until they fix it up.
Janet
We arrived not realizing that this was the same dirty otel we had stayed at laast year. I dont normally give bad reviews but this time, october 19, 2023 i need to say something. We found evidence of bed bugs in our room 206. We left immediately and also took picctures. The room was filthy. We asked for a refund but they have refused. I just dont want anyone else to go through what we did today. Way to ruin a day!
Helene
Plan to walk or take a bus
Hotel was chill, good breakfast, but had to walk late at night due to no taxis and and had to bus in the afternoon. A but far from train station. Pool closed after September.
Daymon
Don’t do it …
The place is done, well done actually. Little or no internet, no working TV, tired rooms, bad bed and pillows and poor food. The only thing it has going is it’s Oceanside location but even that’s not kept.
Anja
Definitely 1 star worthy - may ZERO
The front desk staff was extremely rude & we felt like we were bothering them with our questions. First time in Italy & after traveling for many hours - this type of reception of disgusting. Nothing was open to purchase drinks or food. Male staff saw females struggling with luggage & just looked the other way. Trashy hotel ran by trashy employees. Would NEVER EVER return to this place. Room was gross & dirty. Bathroom was filthy. Absolutely awful.
DOUGLAS
This property does not live up to the advertised presentation. Swim
Up bar has obviously not been in service for a long time. The entire place
Is run down and in need of a full upgrade and renovation. Our door locks were so worn the maintenance staff broke
The door jamb to let us in. The property has huge potential, beautiful spot, our room had a beautiful view. Staff were friendly and helpful.
Up bar has obviously not been in service for a long time. The entire place
Is run down and in need of a full upgrade and renovation. Our door locks were so worn the maintenance staff broke
The door jamb to let us in. The property has huge potential, beautiful spot, our room had a beautiful view. Staff were friendly and helpful.
Joanne
This is NOT a four star hotel. Old, unkempt rooms, nothing around it within walking distance. Transport arranged by hotel overpriced. Tried to charge 10 euro per day for the pool.. no towels provided. Nothing provided in rooms. No phone. No water. No coffee/tea facilities. Leaking tap. Broken shower. Toilet didn’t flush properly. All doors difficult to open. Only good thing was the food for dinner
Jeanette
Poor condition & bad customer service @ Mercure
The hotel was really old and falling apart. Not the best place to stay. Poor customer service. The walls in our room were falling apart. The room door gets stuck & very difficult to open. No taxi or Uber available. The restaurants is not good. All in all, I was very disappointed.
Verified traveler
Unsatisfied
Upon arrival given key and told where to go abruptly
Went to resturant for evening meal, Got my chicken - which was in fact quite nice - then after I was done my chips that i ordered with my chicken came, by that time the meal was basically over.
Had a blown light in the toilet, which they were not going to fix until I had checked out the next day. Very dark and dingy using the light from the hall outside.
The view from my balcony however was beautiful, unfortunately that is not enough to take me back
Room was threadbare, staff were not helpful. Hotel is quite bit away from the port beachfront. Onlu one electrical outlet for charging devices
No water or any other amenities provided in the room either.
Went to resturant for evening meal, Got my chicken - which was in fact quite nice - then after I was done my chips that i ordered with my chicken came, by that time the meal was basically over.
Had a blown light in the toilet, which they were not going to fix until I had checked out the next day. Very dark and dingy using the light from the hall outside.
The view from my balcony however was beautiful, unfortunately that is not enough to take me back
Room was threadbare, staff were not helpful. Hotel is quite bit away from the port beachfront. Onlu one electrical outlet for charging devices
No water or any other amenities provided in the room either.
Willie
Property is quaint but the staff was unwelcoming and discourteous; our “superior” room came with few amenities; the tv did not work and when we inquired about it, a deceptive promise was made to fix, and no attempt to fix was made; the shame is that the property has such potential and our stay could have been much more pleasant, but it was as if the staff went out of their way to be unwelcoming. If the desired response from us as tourists was to say we would never go there again, the staff achieved that goal. This was our first experience in Italy, and unfortunately it was not a good one.
stefanie
Hotel was disappointing and not as seen in the pictures. It is old and unkept. Our room was not made when we arrived, with no pillow cases and dirty bathroom. We requested another room which took a while to make it happen. The pool is not part of the hotel and you need to pay to access it. It seems to be a public pool for the area. They didn’t have any seats available but luckily another guest who spoke Italian helped us get a seat. The only positive is the air conditioning in our room since the hotel has no fans and feels like an oven.
Verified traveler
Rude rude rude
Not pleasant. It’s far away from the port. Not walking distance to anything. The front desk was rude. Check in was unprofessional and worse at check out. The lady tried to charge me for an extra day. After disputing that with her she then demanded I pay her before I leave. I explained to her that I pre paid through Hotel.com. I even showed her a PayPal statement confirming payment. She refused to listen or to call. She said it was my problem to undo when I return to the US. So I no choice but to pay. I didn’t want trouble in a foreign country. What a way to start a vacation. If they don’t know how the payment policy works they should not be a featured hotel on this website.
holly
POSSIBLE BEDBUGS ALERT! Checked in at front desk and she said we had booked twice so with many attempts through Expedia emailing and calling the manager he wouldnt give us our money back for one of the bookings which we knew was not Refundable (in print) but it was caught right away and he wasnt even full ! We also found dirty walls with cat paw prints and bedroom corner walls with dark spots …the outside patio had trash and bird feathers all over! I got covid on a cruise so was required to isolate so we booked this hotel and had a very open room with lots of ventilation and two beds to keep my husband away from me… the Tv didn’t work so they said we could have a very very small room with one bed … we asked if it could be replaced or fixed and they denied our request . We also found red raised bites ( looked like BEDBUGS)) on our face, arms and legs and took pics to show manager .. he offered to put us in a different room but we didn’t trust their beds and asked for a partial refund which he refused. We booked another hotel. Expedia repeatedly called to get refunds but he wouldnt budge! Please beware of this place! All this when dealing with being in a foreign country with covid! I would love to post pics if there was a place!! Just save yourself some anxiety and go elsewhere!
Karen
Even though this was close to the port, it was a poor hotel. The AC in the room didn’t work, the mattress was awful and old, the phone in the room didn’t work, the shower was old and rusty and tiny. There were no toiletries in the room except for soap. The linens were thin and worn. I would never stay here again. We paid over $300 per night for this pitiful room.
Terry
There is no way that this is a 4 star hotel and don't be duped by the Mercure in its name. Starting with the positives our room was spacious and had a great view with a nice balcony. The meal we had in the restaurant was good.The staff were helpful and organised taxis for us.
However the hotel is more like a B&B in terms of facilities. The bar has very limited hours and trying to get a simple thing like a coffee was impossible for most of the day and there were no facilities in the room to make one. Breakfast was Ok if you are happy with pastries and cereals and the only hot food available was luke warm scrambled egg and bacon.
The hotel is isolated in an area with no shops and limited restaurants. It did us for an overnight stay but I will not be going back.
However the hotel is more like a B&B in terms of facilities. The bar has very limited hours and trying to get a simple thing like a coffee was impossible for most of the day and there were no facilities in the room to make one. Breakfast was Ok if you are happy with pastries and cereals and the only hot food available was luke warm scrambled egg and bacon.
The hotel is isolated in an area with no shops and limited restaurants. It did us for an overnight stay but I will not be going back.
celestine
Loved the ocean views and animals I spotted along the coast. Quiet and beautiful sunset. The stay was magical. Food was “the best breakfast I ever had” per my father who had lived and traveled everywhere from Europe to Asia and beyond.
marina
BEWARE
This is supposedly a 4 star MERCURE hotel. This is a joke!
The walls, floors are old and stained. Very old shoddy furniture although the bed was clean and the empty fridge worked. But 4 Star??? Who are they kidding. The toilet in my room didn't flush They said it would be fixed by the time I came back - left in the morning and by 6pm that night still not working so they swapped my room with a loo that did work. The only 4 star thing about this place is the beach view. I ate at the hotel and unfortunately was sick. I couldn't check with the person who ate the same thing if he was ok or not as I was so sick I couldn't leave the room. I tried ringing hotel reception from 7.30am and could never get through. My cousin who is Italian and was coming off a cruise to meet me at 12pm rang me - I told her what had happened and she sent the police over to reception- so someone in reception could bring me over some camomille tea and dry biscuits so I could take some pills. She said this behaviour is unheard of in an italian hotel. The night before I had felt sorry for the staff as they try - but I said to them - the 4 star rating is a complete scam. They just work there and don't know what to do. But also - I thought- is it possible to keep ringing reception internally for 2 hours and get no response?
And my cousin had tried externally and still couldn't get through. I warn people although it says pool and other things - you must check first when hotels actually open the pools.TERRIBLE
The walls, floors are old and stained. Very old shoddy furniture although the bed was clean and the empty fridge worked. But 4 Star??? Who are they kidding. The toilet in my room didn't flush They said it would be fixed by the time I came back - left in the morning and by 6pm that night still not working so they swapped my room with a loo that did work. The only 4 star thing about this place is the beach view. I ate at the hotel and unfortunately was sick. I couldn't check with the person who ate the same thing if he was ok or not as I was so sick I couldn't leave the room. I tried ringing hotel reception from 7.30am and could never get through. My cousin who is Italian and was coming off a cruise to meet me at 12pm rang me - I told her what had happened and she sent the police over to reception- so someone in reception could bring me over some camomille tea and dry biscuits so I could take some pills. She said this behaviour is unheard of in an italian hotel. The night before I had felt sorry for the staff as they try - but I said to them - the 4 star rating is a complete scam. They just work there and don't know what to do. But also - I thought- is it possible to keep ringing reception internally for 2 hours and get no response?
And my cousin had tried externally and still couldn't get through. I warn people although it says pool and other things - you must check first when hotels actually open the pools.TERRIBLE
Felicia L
By US standards this is an older hotel and amenities. The staff is very friendly and helpful with accommodation and taxis etc.
There is no AC as I could tell, but we did not need it as the nights were very cool. They had TV and internet and the restaurant was really delicious!
There is no AC as I could tell, but we did not need it as the nights were very cool. They had TV and internet and the restaurant was really delicious!
Peter
Great landlady
Laurinda
The setting is stunning. The room was comfortable.
Very noisy until late over the bar area. If you want to sleep make sure your room isn’t over the bar. If you like to party the. Over the bar is fine.
Very noisy until late over the bar area. If you want to sleep make sure your room isn’t over the bar. If you like to party the. Over the bar is fine.
Sheryl
Room large and comfortable; pool is nice.
Not Good: all amenities advertised are an extra charge (pool, shuttle, etc). Staff was less than helpful . One lady on afternoon shift at front desk was wonderful. THe rest, if and when they helped seemed like it was a burden. OUr second dinner there, the staff made us feel like we were a real imposition. Never been treated so shabily. Will never go back there!
Not Good: all amenities advertised are an extra charge (pool, shuttle, etc). Staff was less than helpful . One lady on afternoon shift at front desk was wonderful. THe rest, if and when they helped seemed like it was a burden. OUr second dinner there, the staff made us feel like we were a real imposition. Never been treated so shabily. Will never go back there!
BENITO
The worst
The worst hotel experience ever. We arrived after a long boat ride, expecting some well deserved sleep, we were eaten alive by the mosquitos, the rooms were filthy and the televisions don’t work, there is no minibar, and no room service. Very disappointed for a Mercure hotel
Noel
As a property close to sea need more maintenance due to corrosive.
Dan
Front desk staff very helpful. Spacious room. Peaceful view of the sea. Nice balcony with furniture. Breakfast buffet simple but pleasing.
Micheline
Horrible!
They lost the reservation and we wait for more than 3 hrs in the lobby. All other customers coming in had their keys but not us. The Men at the front was rude and screaming to the staff and told me to shut off. That is the most incredible situation I never been for a check in. Hotel.com should considered stopping dealing with this hotel. It was run down, dirty with bed sheet on lobby furniture. The shower was terrible the door didn’t closed and it was rusted and dirty.
Aggie
Brilliant service and clean, my only complaint is the driveway speed humps/tree roots. Take it steady.
Mark
Covid measures made breakfast difficult, building v cold, gardens areas scruffy, rooms clean and tidy, staff very good and helpful 👍
Location & surroundings
Sunbay Park Hotel -Thalia Hotels
Via Aurelia Sud, KM 68 750, Civitavecchia, Italy
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Sunbay Park Hotel -Thalia Hotels
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