Name: Extended Stay America - Detroit - Madison Heights
Address: 32690 Stephenson Hwy, Madison Heights, 48071, US

8/10

Excellent

30 Jul 2026

Kam

Breakfast was just coffee/tea, water, cup cakes, oak meal adding hot water, fig bars… nothing fancy

2/10

Poor

13 Jul 2026

Lee

I showed up and was told the facility cancelled our reservation because they were overbooked

2/10

Poor

17 May 2026

Stephen

Just a horrible experience

6/10

Pleasant

17 May 2026

Eric

Comfortable bed. Trash receptacles by outdoor doors filled and overflowing. Bathroom dirty. The entire room smelled of chemical odor powder.

Partner

2/10

Poor

13 May 2026

Humberto

Room was filthy, gave me allergies, Washroom floor and carpets had stains, the front desk person only allowed to give one paper towel per person and when I told them that I had allergies, she said that if she give me the extra toilet paper her job was on the line.

Self

8/10

Excellent

10 May 2026

Andee

Very friendly and accommodating staff

8/10

Excellent

08 May 2026

Juli

Nice sized room, could use some updating. Price was fair. Appreciate that they allow pets.

Partner

4/10

Poor

26 Apr 2026

Greg

Got a phone call on the morning that we were suppose to check in. Our hotel was flooded and we couldn't stay there. Was put up at another hotel in the area. The second one was not great. Really was disappointed in the other hotel.

Partner

2/10

Poor

23 Apr 2026

John

Im disgusted over the place even being 0pen

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Tasha

Ok and yes

Partner

4/10

Poor

20 Apr 2026

Jeri

After staying previously at another Extended Stay I was very disappointed in this one. The room was dirty, the bathtub was gross. The floor in the bathroom was dirty and it was accumulated dirt, not fresh. There was also trash left as well. The floors were sticking. The bedding, the bed wasn't actually made. The pillows should not of even been in use. A dirty coffee cup in the hall was there my entire stay. The outside grass was not mowed either. Needless to say very disappointed, and not happy with the money I spent for this room.

Self

2/10

Poor

17 Apr 2026

Charmaine

This was by far the worst hotel I’ve ever stayed in. Absolutely FILTHY….the room was disgusting. I had to go to Walmart and purchase my own cleaning supplies. Everything was out of date and packed with dirt and dust. The refrigerator had slimy thick stuff all in the drawers and bottom glass. The bathroom was horrible the beds were stained and smelly. Carpet and floors were so nasty. Jason and Tamara were nice and helpful. But the condition of the hotel is terrible. I will never visit another extended stay again.

Family_with_children

6/10

Pleasant

01 Apr 2026

Martin

Clerk at guest very meh tuesday afternoon.
Good hotel and good rooms… very outdated bathtub.

Partner

10/10

Exceptional

22 Feb 2026

Kimberly

Staff was great! Comfortable bed!

Friends_and_family Friends

2/10

Poor

03 Jan 2026

Nicholas

This place was disgusting. Smelled like weed. Someone had a cat in their room, so you could smell that. The only area to take dogs out had an empty poop bag dispenser. So there was so much poop, you couldn't walk around. Found someone's underwear in our bed. Wanted to take a bath but they didn't have a drain stopper. Breakfast was a few cereal bars.

10/10

Exceptional

09 Dec 2025

Aldoray

ok

Leisure

6/10

Pleasant

30 Nov 2025

Martin

Room has a lot of wear and tear. Carpet was rather dingy and dirty. Plumbing of the first room had a running leak.

Leisure

6/10

Pleasant

18 Nov 2025

PATRICIA

The check in and check out were smooth and the ladies at the desk both times were nice, but the room was okay until the bugs popped up on the counter, the bed was almost to the ground and carpet seemed nasty. The restroom wasn’t bad and the fridge was clean. There are people living there so there are a variety of smells in the hallway but that didn’t really affect my room.

Friends_and_family Friends

10/10

Exceptional

17 Nov 2025

Thaddeus

clean room, wonderful staff!

10/10

Exceptional

15 Nov 2025

SHIRLEY

Nothing stood out but it accommodated what I needed to do. The room could stand a deep clean, particularly the carpet.

Leisure Self

10/10

Exceptional

01 Nov 2025

Olivia

It’s was decent

Self

4/10

Poor

20 Oct 2025

Rita

The bed was ok the room not as seen in the picture the furniture was too old.

Partner

4/10

Poor

27 Sep 2025

Lauren

Staff was very friendly but there was pee in the room on the rug, the room was huge but had FLEAS. Should be a necessary part to bringing pets, they should be required to have preventative treatment. Staff even offered to help find another hotel when I checked out immediately

Leisure Friends

2/10

Poor

22 Sep 2025

Madison

Worst

Our stay was cancelled the day of, completely ruining our experience. Stay with someone who doesn't randomly cancel.

2/10

Poor

07 Sep 2025

Bryan

The room was dirty when i moved in and i requested it to be cleaned the next day. It was not. There was menstral blood on the toilet lid, toenail clippings on the toilet, boogers on the shower wall, hair in the shower drain, and dirty socks under the chair. None of it was addressed. The there were no other rooms available apparently. No make right was offered. They were dicks

Business Self

2/10

Poor

07 Sep 2025

Donna

Where are we staying?

Called by hotel at 11 AM to tell me no room available. Was on the road to destination. They moved us to a different Extended Stay in another city. The staff there was friendly and helpful. I received my money back as the new hotel was run down. We moved to another hotel nearby.

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Debra

Woodward dream cruise

We have stayed here durning Woodward Dream Cruise fir the last 5 years. It seems to get better yearly. The staff was great, halls clean and whole hotel smelled fresh. You you next year

Partner

6/10

Pleasant

17 Aug 2025

Jeffrey

The floors could have been cleaner. Refrigerator outside was dirty. But, condition of the room was not too bad.

Leisure Self

4/10

Poor

11 Aug 2025

Jessica

The bed was very uncomfortable, but it was clean. The carpet was very dirty, room had lingering cigarette smell. Staff at the front desk was friendly, but she had to ask for permission to give us more towels. Two night stay with two adults, and we were only given two wash clothes, one hand towel, and two bath towels. No extra pillows could be given out, so we each got one pillow- very flat. While there is a kitchenette, they do not supply anything for cooking or utensils. Wasnt the worst hotel Ive seen, but we wont book there again.

Partner

8/10

Excellent

10 Aug 2025

Eric

After staying in multiple rooms over many visits in the last month (I’m a traveling health worker), some of the rooms smell pretty smoky, some of the fridges are getting old and leaky, and the room cards never work on the side entrance. The breakfast they provide is only coffee and muffins or granola bars. Otherwise, it’s a decent place for a decent price.

Business Self

10/10

Exceptional

08 Aug 2025

Jada

Great staff

Leisure

10/10

Exceptional

31 Jul 2025

Jada

Great staff

Leisure

6/10

Pleasant

30 Jul 2025

Ignacio L

Booked 3 rooms for 3 couples. My room’s garbage can was left full with rotten food in it. The other room has a water puddle in the kitchen area and the bedside lamp not working. Manager at least give me a full refund for my room, but it took a follow up call and 1o days to get it.

Leisure Friends

8/10

Excellent

29 Jul 2025

Frederick

It was a good value. Room was clean. Conveniently located for my purposes.

Leisure Self

10/10

Exceptional

28 Jul 2025

Jada

Great staff
Very peaceful

Leisure Family

10/10

Exceptional

26 Jul 2025

Lashayna

Over night stay.

Had issues with the toilet and the mattress in the pullout need to be changed but overall stay was great room was clean not complaints I would definitely stay there again.

Friends_and_family Family

10/10

Exceptional

24 Jul 2025

Niko

Nice

Leisure

10/10

Exceptional

24 Jul 2025

Jada

Great staff

Leisure

10/10

Exceptional

22 Jul 2025

Jada

Staff was very helpful

Leisure Family_with_children

10/10

Exceptional

21 Jul 2025

Tonya

Stacation

Very relaxing stay.

Self

10/10

Exceptional

19 Jul 2025

Jada

Great service

Leisure

6/10

Pleasant

18 Jul 2025

Richard

Just ok

Had a very hard time having the Television in the room serviced.

Self

6/10

Pleasant

18 Jul 2025

Khalil

Just need to update places is outdated.

Business_and_leisure Family

2/10

Poor

16 Jul 2025

Jada

This property doesn’t have toilet tissue or garbage bags

Business_and_leisure Family

2/10

Poor

16 Jul 2025

Jada

No tissue for days poor customer service

2/10

Poor

09 Jul 2025

Larissa

The room was very very very dirty. Carpet is always dirty .

Business Self

10/10

Exceptional

03 Jul 2025

Veronica

Everything and everyone was nice. Helpful with everything

Leisure Family

2/10

Poor

27 Jun 2025

Devaughn

Toilet didn’t work and had to wait til morning

4/10

Poor

23 Jun 2025

Verified traveler

It was not clean in there. There was a bag of lettuce in a ziplock that was in the fridge and the bathroom walls had literal pube hairs on it.

Partner

10/10

Exceptional

22 Jun 2025

Will

Good stay

Clean quiet and Jason was awesome

Self

10/10

Exceptional

18 Jun 2025

Daniel

Staff was also fantastic

Business_and_leisure Family

6/10

Pleasant

14 Jun 2025

olivia townsend

Perfect for a quick overnight and you get what you pay for. No major complaints— floors were a bit sticky. Easy check in and out.

2/10

Poor

11 Jun 2025

Traci

Worst hotel I’ve stayed at hall smelled of smoking even tho a non smoking hotel room smelled of old incense and smoke no ice dispenser ain’t leaking around faucet one wash towel could feel people from next room while laying in bed would never return.

Leisure Partner

2/10

Poor

09 Jun 2025

lan

No room available that I private make reservations , not friendly staff, they end up canceling my reservation without paying me back .

10/10

Exceptional

04 Jun 2025

Brittany

Will be back

2/10

Poor

02 Jun 2025

Kara

booked a double bed room

Partner

8/10

Excellent

02 Jun 2025

Jerry

Quick fast check in, affordable room.

Room was a little musty and seemed like it needed to be aired out

Leisure Partner

4/10

Poor

02 Jun 2025

Sherolyn

Not a nice place to stay

Business Self

10/10

Exceptional

29 May 2025

Robert

Ad said they had breakfast , but it was just a Continental type

Leisure Friends

10/10

Exceptional

28 May 2025

Tyrese

Hey it provides the essential you need to rest and chill

Leisure

2/10

Poor

27 May 2025

Kevin

This one was a rough one. There was a spatter on the wall, a ceiling light fixture had been, there was a mysterious brown gunk on the fridge, and the room smelled. The manager said I'd be getting a full refund, but nothing has happened yet. Oh, and breakfast? Grab and go muffin. 0 out of 5 stars.

Friends_and_family Family

10/10

Exceptional

26 May 2025

Kaylen

The room was perfect for relaxing and hanging out for a day. It's a mile away from Oakland Mall and within walking distance of Twin Peaks and McDonalds. I didn't see any bugs or spiderwebs, so the hotel is well maintained. There was a full size fridge and freezer that looked brand new; never used. I also appreciated how there were plenty of towels and rags in the bathroom.

2/10

Poor

20 May 2025

Verified traveler

I guess for this price but maybe a shower at least

Upon arrival there was an intense smell in the room and the windows were already open. The room had broken shower where only the tub worked. We called the front desk and they said the manager would contact us. That never happened.

Partner

2/10

Poor

11 May 2025

Le'Andra

If I could give this a zero, I would. Came to a bathroom with no toilet paper readily available, there was a hair on the bedding, the last person in the room left dipping sauces near the microwave AND a pair of underwear near the chair. There was no trash can for the kitchen, the fridge looked dirty on the outside with stains, and the TV was wobbly and could easily fall apart. Lastly, the pillows were severely flat. Not fluffed up at all. This type of preparation for a room is unacceptable. An Extended Stay in this condition? Take this into consideration and upgrade your furniture and facilities PRONTO. CLEAN YOUR ROOMS. Will not be coming back.

Leisure Friends

10/10

Exceptional

08 May 2025

Eduardo

Excellent

8/10

Excellent

01 May 2025

Verified traveler

Check in was easy and fast. Got to room, no toilet paper at all in restroom. Had an uncomfortable bed, broken down on one side.

Partner

2/10

Poor

30 Apr 2025

Lynette

Was not good for me.

It was just not good. I dont think it was cleaned thoroughly before I got there. The floors were very dirty. It smelled of smoke and the windows were even opened when I first walked in (I assume an honest attempt to air out the room and. The front desk is left empty often and you're waiting a long to be helped. I feel bad leaving a poor review only because when I finally was able to check out a nice older gentleman kindly asked me how my stay was. He might have been a manager or owner...and I hated to say that it wasn't very good. He was great, but he might need a new staff...or at least firmly address the service and cleanliness with them.

Business

10/10

Exceptional

30 Apr 2025

Eduardo

Excellent

Business Self

10/10

Exceptional

26 Apr 2025

Qossay

Everything was good

2/10

Poor

25 Apr 2025

Dorothy

We arrived at 6:30 after waiting for our rental car at the airport.
They said they cancel any reservations after 3 if you are not there or call to let them know.
I did not see that anywhere in the reservations. Very rude!
Fortunate
Fortunately there were many places close by.
Won’t be coming back there.

6/10

Pleasant

20 Apr 2025

Marie

Avoid if you can.

Bathroom was not clean, ants, floors were dirty, dusty. You can never get clean towels or room service. Housekeeping always said clean towels were not available, to come back. I had my own cleaning supplies, cleaned & dusted room myself. Borrowed a broom & vacuum cleaner from front desk. Someone came and sprayed room, fix toilet handle, unclogged sink & toilet. Front desk personnel had attitudes, especially when you had your concerns!!

Self

10/10

Exceptional

17 Apr 2025

Marqwen

Loved it

Business_and_leisure Self

6/10

Pleasant

12 Apr 2025

Bryan

.

2/10

Poor

11 Apr 2025

Wendy

Room was so dirty that there was no way to stay there. Ended up leaving and going somewhere else.

Business

6/10

Pleasant

09 Apr 2025

Ed

Dated and dirty. Size of rooms are nice. No dishware or silverware in kitchenette.

10/10

Exceptional

02 Apr 2025

Tonie

I liked everything great staff and managers clean rooms nice guests

Business_and_leisure Family_with_children

2/10

Poor

30 Mar 2025

Katie

I contacted expedia regarding our room during our stay. Im allergic to cigarette smoke and when we arrived to our room the smell of cigarettes were overpowering. I requested that the manager call me but never heard from them.

Leisure Family_with_children

8/10

Excellent

15 Mar 2025

Quinnita

Jason the front desk receptionist was more than pleasant during my stay. Also housekeeping was more than helpful, I cannot remember her name but she has purple streaks in her hair, she’s very sweet.

Leisure Family_with_children

2/10

Poor

02 Mar 2025

Robert

Disorganized, given room with other occupant in it and then given key that didn’t work. Property cancelled our rooms even though we called and confirmed they would hold rooms.

Business Partner

6/10

Pleasant

01 Mar 2025

Rosa

They double booked our room, we ordered 2 beds. They upgrade us to a suite but I think it was a downgrade. One bed with a sofa bed that was 5’& old for a 6’ person! Could hear the neighbor talking on the phone plus the person on the phone he was talking to, thin walls.

10/10

Exceptional

26 Feb 2025

DAWN

It was a clean room and a friendly stay

Business_and_leisure Family

2/10

Poor

24 Feb 2025

Emmanuel

Dirty place. Room was not even vacuumed!

Self

8/10

Excellent

21 Feb 2025

carolyn

Would of liked it better if i was on the 1st floor as i have an animal.

Business Pet

2/10

Poor

21 Feb 2025

Christine

Very noisy at all hours of the night . Not very clean free breakfast was packet of oatmeal and nutra grain bar. Do not stay here it was awful.

Leisure Family

2/10

Poor

19 Feb 2025

sterling

Terrible

The rooms were dirty. There was no cleaning during the stay. There were stale smells throughout the building.

Friends_and_family Family

10/10

Exceptional

18 Feb 2025

James

I chose this hotel because of its location to my needs , room was clean, no issue.

Business

6/10

Pleasant

16 Feb 2025

Justin

The bathroom sink was clogged.

4/10

Poor

15 Feb 2025

Nadia

I stayed in a neighboring hotel previously and wrongly assumed all hotels in the area are similar. When I checked in, I was told I didn’t have a reservation and they were fully booked. They were ready to turn me away but I asked them to call a manager. Turns out someone on their staff had previously checked me in, even though I hadn’t spoken with anyone. Our room appeared clean enough, but upon closer inspection, the floor was really dirty and there was a greasy mess left on the nightstand. We called for an extra towel at night and were told housekeeping wasn’t there, so we couldn’t get any delivered. Ok. We went down and asked for one the next morning and were told me couldn’t get a new one until we exchanged an old one. Luckily he still gave us one. We were told they had grab and go breakfast until 9:30. I wasn’t expecting much. We stopped by at 9am and were told it ended at 9. I said I thought it was 9:30? The response was “oh you’re right, it’s 9:30, we have some muffins and snacks on that table”. There were in fact no muffins, just granola bars and some tea bags. Super disappointing, even though my expectations were already low. Overall we weren’t very comfortable but it was safe enough. Luckily the bed had no issues.

Business Partner

8/10

Excellent

02 Feb 2025

Linda

The property is dated

Leisure Self

10/10

Exceptional

31 Jan 2025

Camri

Great customer service at the front desk and great housekeeping!

8/10

Excellent

31 Jan 2025

Verified traveler

There was one issue, but will likely be resolved soon. Everything else was great.. both this stay & previous stays. It is new management, and it seems they just need to work out the kinks.

Friends_and_family Friends

2/10

Poor

28 Jan 2025

Verified traveler

Never again

The hallways reeked of weed and Im a supporter of weed but think its inappropriate to smoke in a no smoking hotel. I got asked 10 times while packing my car if I was checking out. There were men hanging out in the lobby hitting on my 22 year old daughter. The room was dirty. The tub had no drain stop. We had to go back down for the kitchen items. Third night, loud bass music well past 10pm. Loud enough to hear over our tv. We went to retrieve a lost baby toy amd saw a ton of trash under the beds. The front of the refrigerator looked like it hadnt been cleaned in years. Just not pleased at all.

Friends_and_family Family

10/10

Exceptional

26 Jan 2025

Kelly

Great stay

Business Pet

10/10

Exceptional

26 Jan 2025

Aaron

Nice stay could be cleaner