Sunset West Hotel, Surestay Collection By Bw

United States , Los Angeles - CA
Los Angeles, 7212 Sunset Boulevard
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100 reviews shown

2/10

Poor

25 Mar 2026

Mohamed

So bad

Friends

6/10

Pleasant

17 Mar 2026

Xenia

Unfortunately the floor was very dirty and the room felt dark. Pool looked great and parking and hot breakfast was included.

Partner

6/10

Pleasant

16 Mar 2026

Juliusz

Fresh

8/10

Excellent

15 Mar 2026

Michael

Room smells like old stuff but overall it was not bad.

Family_with_children

2/10

Poor

12 Mar 2026

Michiko

Bedroom and bathroom smell terrible. Especially bathroom, I couldn’t take a shower because of the faulty smell.

Partner

10/10

Exceptional

12 Mar 2026

Christina

Right opposite a supermarket, bus stop at the front door, heated pool that’s always half in the shade and half in the sun, the breakfast had a good range of options, the staff were so helpful.

Family_with_children

10/10

Exceptional

10 Mar 2026

debra

Really yummy breakfast, good location. Loved the Brazilian restaurant across the street! Helpful staff, very friendly!

8/10

Excellent

27 Feb 2026

Toni

The room was very clean and staff friendly and helpful. Great location.

Partner

2/10

Poor

25 Feb 2026

Terry

Worst hotel I've ever experienced. The room should only have been used for storage. Couldnt use my walker at all. Barely enough room to walk around the bed, or to get into the bathroom. Breakfast was questionable. Bacon & sausage werent cooked long enoughl. I wouldnt chnce either one.

Partner

10/10

Exceptional

24 Feb 2026

Henrique

Clean room, amazing breakfast that kept being refilled

Partner

6/10

Pleasant

22 Feb 2026

David

This visit was the 4th time we stayed at this hotel in the past 6 months. We like the location and the services available, such as the breakfast and parking. We paid over $2200 for the duration of our stay. Unfortunately on this occasion we had an issue with 'Housekeeping' failing to securely lock our room door after servicing, leaving our personal belongs susceptible to theft. We were out all day and the room was NOT LOCKED from the time they attended the room! I advised the front desk clerk who contacted the head of housekeeping (Janet) to discuss the matter directly. It became a debate in the reception area. I was made to feel like a fool and I don't think she believed me. Janet could've handled this situation a whole lot better. No apology, just doubt. Why would a make a fuss about such things... We refused housekeeping for the remainder of our stay (a further six days) until check-out. I was not happy the entire time as a result of my concerns being neglected. We are returning again in September (from Australia) and will likely stay elsewhere. I request that the general manager contact me personally.

Partner

10/10

Exceptional

17 Feb 2026

BIENVENIDO

Close to everywhere we planned to go.

Partner

6/10

Pleasant

04 Feb 2026

Zhifen

Very nosing

Business_and_leisure Family

10/10

Exceptional

26 Jan 2026

Cathy

Staff was great,, rooms clean

2/10

Poor

20 Jan 2026

Steve

In the room we couldn’t open the blind as it was, literally, right by the footpath - maybe half a metre away and people looked in. New guests arrived after midnight and had no consideration and made an enormous noise. The ironing board was broken snd coukdn’t be used and tge traffic noise was terrible all night.

Partner

10/10

Exceptional

11 Jan 2026

Winn Minn

Very nice, thanks.

Leisure Family

2/10

Poor

09 Jan 2026

Kimberley

I wanted to like it but, in good-faith I just can't. The first night at 3 am i was awoken to screaming of someone saying \"DON'T TOUCH ME, I'LL KILL YOU\" this went on for 5 minutes. The area where the hotel is located is very sketchy, and the \"free\" parking is very bad. The area is very tight. The actual room was dull and outdated. This hotel needs a gate in the front, a proper security guard, renovated rooms and easily accessible parking.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Michael

Nice location about 6 blocks walk to heart of Hollywood (Chinese theater etc.) Free breakfast buffet was very good, and the free parking as a nice perk and was not too difficult. Hotel is in decent condition - nothing fancy, but kept up pretty well. Some sketchy folks in the area, but the hotel has a security guard and we had no issues. Pool looked nice, right outside everyone's door.

Leisure Family

4/10

Poor

04 Jan 2026

Yaiza

I fail to understand how this place gets nice reviews. Maybe we were just unlucky, but our room was small, smelly, and very noisy. Breakfast was limited and poor. And the parking... It was crowded and with only one handicapped space, which was taken by a car without a handicapped sign.

Friends_and_family Family

4/10

Poor

02 Jan 2026

SHATUL

very average room quality, pictures no way close to actual, sub standard furniture and quality of bedding / linen. no power points for charging, if there were any, they were not working or broken, no drinking water provision in room. no water provided. no information on water not being portable in property.

Friends_and_family Family

2/10

Poor

01 Jan 2026

Justin

There was roaches on the floor.

Partner

4/10

Poor

30 Dec 2025

Suriyaprakash

Yes the room was stinky and the building is too old. There is no parking inside hotel. Staff were responsive but the infrastructure is not recommended for a stay with family.

Leisure Family_with_children

8/10

Excellent

29 Dec 2025

Martha

Good

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Gwendell

Room was clean , staff were very welcome & kind one of our bedside lights didn’t work . Housekeeping was amazing and always helpful

Leisure Family

8/10

Excellent

23 Dec 2025

DEBASIS

Was initially hesitant to book this hotel but glad that I did. The staff Rehman was helpful to get me checked in and provided some local travel and restaurant info which was helpful. I felt safe and the location was good. The rooms are small and the breakfast space as well. Overall good experience.

Leisure Family

8/10

Excellent

23 Dec 2025

Stephanie

Location was great, close to tourist attractions and nice breakfast.

Leisure Family

8/10

Excellent

22 Dec 2025

Anubhav

Location of the hotel was amazing . The only issue I had was I had a room at the ground floor and the staff was making noise late night and our sleep got disturbed . My wife had to go and ask them not to make noise.

10/10

Exceptional

10 Dec 2025

Lynden

Staff were awesome! Place was clean and constantly had security 24 hours a day.

Couldn’t have been happier with our stay!

10/10

Exceptional

09 Dec 2025

Jenifer

The room was very nice for a small select-service level hotel. The fridge and microwave in the room are so appreciated. I was here for 8 days for work and it was great not having to go out for dinner each day. Security guard on duty, helpful front desk, and hardworking housekeepers who clean the room beautifully!

Business

10/10

Exceptional

09 Dec 2025

Patricia

The staff were nice and helpful. Rooms and property were very clean. Onsite parking. I would definitely stay there again.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Argelia

Staff was really friendly and helpful, breakfast was really good, and rooms pretty clean, definitely I will book there next time

Leisure

8/10

Excellent

07 Dec 2025

Sadia

Everything was great except for the smoking areas. Astrays were right outside of rooms smoke would make its was inside the rooms. Otherwise everything was great.

Leisure Family_with_children

10/10

Exceptional

07 Dec 2025

Liam

Very clean, excellent location, easy parking.

10/10

Exceptional

06 Dec 2025

Anne

Clean room. Awesome location. Great price. Helpful staff

Leisure Partner

8/10

Excellent

02 Dec 2025

Mukul

Clean room and close to Hollywood

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

Alexx

The family suite was great with the private room. Good blackout curtains. Clean. Fridge. The security guard was really helpful and made us feel safe despite the location. The pool was clean and heated. Breakfast was on the smaller side, but enough options.

10/10

Exceptional

28 Nov 2025

Christine

Wonderful hospitality and great food!

8/10

Excellent

28 Nov 2025

Sarah

Rooms are clean and hotel is clean and well maintained. Parking is tight but free and safe. All staff was friendly and welcoming and location was easily walkable.

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Alissa

Great place! Nicely renovated, good size pool, kind service and good location

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

carol ann

The room was excellent and any issues we had Amidouwas excellent and looked after all our needs. All your staff were great. You have got great staff and your security officer made us feel safe. Will fully recommend your facility

Leisure Family

6/10

Pleasant

16 Nov 2025

William

The room was clean and in good condition. The shower was excellent. Our room refrigerator didn't work, and when we tried to call the front desk about it, the call was never answered. I did like the food provided for breakfast.

Leisure Partner

8/10

Excellent

13 Nov 2025

Seth

Security and housekeeping stood out for me

Business Partner

8/10

Excellent

10 Nov 2025

patharawan

The room was nice but the overall property was different from the photos on Expedia

Business_and_leisure Family

10/10

Exceptional

08 Nov 2025

Oleg

Nice, clean hotel with good staff. I really liked everything.

Leisure Family

10/10

Exceptional

07 Nov 2025

Leeanne

Simple quick check in friendly staff .

Leisure Partner

10/10

Exceptional

26 Oct 2025

Micaela

great location. very clean. supermarket across the road. parking available. Would have loved a kettle in the room.

8/10

Excellent

26 Oct 2025

Theresa

Breafast was good. Room was clean and neat. Housekeeping is vey kind and helpful. Front desk is sweet kind and efficient.

Business Family

6/10

Pleasant

20 Oct 2025

Jacqueline

Parking is okay during the day but it was difficult to find a space in the evening. There was not a lot of hot water at night for showers. Overall it was okay.

Leisure Friends

8/10

Excellent

08 Oct 2025

James

Clean & adequate. Friendly & accommodating staff.

Business Partner

8/10

Excellent

06 Oct 2025

Megan

Staff were very pleasant and always helpful.
Room was comfortable and easily catered.fpr our 6 guests. There is a Ralphs supermarket across the road which has a starbucks which we found super convenient! Didnt love the lack of space in bathroom for toiletries, but thats not a huge deal, just annoying.

Leisure Family_with_children

10/10

Exceptional

06 Oct 2025

Linda

The rooms are very clean and the staff cleaned them every day. We were able to walk to the chinese theatre but it was a lot of uphill, coming back was a breeze!

Leisure Partner

10/10

Exceptional

06 Oct 2025

Gonzalo

It serves is purpose very well

8/10

Excellent

05 Oct 2025

Rita

This hotel offers a great location and was a fantastic base for us! We loved being walking distance to the Walk of Fame, and the staff were super nice about checking us in early. The rooms were clean, and the breakfast was good, offering plenty of options (watch out, you might put on a few pounds!).

Our only significant concerns, which led to the lower rating, are two-fold: the pool area is quite small and difficult to enjoy fully. More importantly, walking a bit further from the hotel reveals a disheartening amount of homelessness and rubbish, which made us feel unsafe at times.

Excellent hotel service, but be mindful of the immediate neighborhood.

Partner

10/10

Exceptional

13 Sep 2025

Lauren

Our family of 5 had a great stay. Parking available, tight but no issues. We felt safe at all times in the area, security officer on duty. The pool was a nice addition in between the hustle and bustle. The room was comfortable. Floors were dirty which was disappointing but not a huge issue. Breakfast was free and provided enough options to suit us. Overall we thought this hotel was fantastic value for LA!

Leisure Family_with_children

10/10

Exceptional

10 Sep 2025

Juan Alexis

Property is very Clean, it is an oasis in Sunset.
I commend Corey highly, he is a very dedicated and caring front desk manager.
The stay is amazing, and the breakfast is delicious!

Business_and_leisure Self

6/10

Pleasant

09 Sep 2025

Israr

Just okay

Leisure Friends

8/10

Excellent

07 Sep 2025

weiguo

Parking is challenging

Leisure Family

6/10

Pleasant

06 Sep 2025

Dalia

Excellent space, reception makes us uncomfortable

The room had plenty of space but the air conditioners were very noisy and the temperature was either extremely cold or turned off and the room was very hot... the bathroom has nowhere to hang the towels near the shower, it did not have many connections to charge usb tickets, and what bothers my family is that the man at the reception kept looking back at the pool at our daughter the teenager and her other sister noticed, until we asked him if he had any In this way, I read the water lens because we had lost something in the pool, he approached and that I approve of making a conversation... I ask him to make a challenge to make ice for someone he hated or had courage and my daughter was surprised... and I was there and asked my daughter to repeat what she said to me since she said it very close and only to her, her sisters also saw that it was strange and she walked away, we thought she wanted to be kind... but then he just looked at her from afar she went to her. Super uncomfortable for all my daughters and for me when my husband arrived he stayed away, so that was seen with bad intentions, in our opinion, and the pool was a little dirty since I repeat you could not see. I know that they have days to clean it but we had bad luck... but seriously we traveled often to LA, and we would like to return to that hotel, I hope that if we find a better place our experience next time, thank you for your great work.It's hard if you're late and few desability space.

Friends_and_family Family

4/10

Poor

26 Aug 2025

Any

Almost no parking available and difficult to access. A lot of homeless folks around the building and noisy. Unfriendly front desk and unhelpful. Small room for breakfast with small selections. I would not recommend it

Leisure Self

4/10

Poor

18 Aug 2025

Gareth

One particular staff member was very rude.
Bathroom space is tiny with no shelving.
Parking is extremely limited and tight. Had to park on the street one night.
Finding the room was confusing because the layout is dumb.

Leisure Family_with_children

8/10

Excellent

17 Aug 2025

Nilka D

Los desayunos fueron ligeramente variados y frescos. La cama súper cómoda y limpia. Deben mejorar el olor a humedad en los cuartos. Pero en general muy bueno.

Leisure Partner

6/10

Pleasant

13 Aug 2025

Jaewoo

Air condition

2/10

Poor

09 Aug 2025

Andrew

The room was very dirty and there was roaches. I did Not sleep well at all and had to leave early.

Self

10/10

Exceptional

09 Aug 2025

Linda

Great family hotel

10/10

Exceptional

08 Aug 2025

Martin

The pillows too hard

Leisure Partner

10/10

Exceptional

06 Aug 2025

Danaisha

I loved the convenience ! It is definitely a good area if you have a lot planned and your not wanting to spend too much on the hotel stay but still want quality !

Leisure Friends

8/10

Excellent

04 Aug 2025

Ally

Security guards were really kind. Its great to have free parking and breakfast provided daily. Area is centrally located and easy to get around. Room has AC which works very well and pool for hot days. I would definitely stay again. Bed was comfy :)

Partner

6/10

Pleasant

02 Aug 2025

LUIS Alonso

If you're doing the tourist thing, shower, have breakfast, leave for the day and come back at night just to crash is fine.

Leisure Family

10/10

Exceptional

01 Aug 2025

Lorretta

Good

Friends_and_family Family

10/10

Exceptional

31 Jul 2025

Shamim

More food options for breakfast.

Leisure Family

10/10

Exceptional

29 Jul 2025

Hector Ivan

Loved the spot

Leisure Friends

10/10

Exceptional

28 Jul 2025

Barbara

Stayed here for a mom/daughter weekend getaway in LA. Hotel was comfortable and convenient to everything we wanted to do. Loved no extra charge for parking and free breakfast included. We felt safe here. Staff was very polite and friendly. We would stay here again.

Leisure Family

8/10

Excellent

28 Jul 2025

theodora

I stayed at this property bc we could walk to the Hollywood stars and Chinese Theater. It was about a 15 minute walk.The hotel was very clean and spacious. Parking was not easy and the spaces were quite small. Staff was very nice. A larger SUV would have a very hard time parking. Property wasn't in the best part of town but we felt fine during the day. Wouldn't venture out in evenings. Grocery store across the street if need to get anything.

Leisure Family

10/10

Exceptional

24 Jul 2025

Myra

Property well maintained, great breakfast, warming staff. parking was sometime challenging, due to full house

Business_and_leisure Family

10/10

Exceptional

22 Jul 2025

Kim

The Lady that works the front desk in the daytime during the week was extremely nice and excellent customer service. Her name begins with an A.

Leisure Partner

10/10

Exceptional

17 Jul 2025

Jordan

Everything was great

6/10

Pleasant

12 Jul 2025

Stephanie

The walls were very thin so you could hear the TV next door and even people sneezing.

Business_and_leisure Family

6/10

Pleasant

07 Jul 2025

jimmy

The shower curtain rod fell and hit my wife's head as she tried to close it. Then I go to take a shower before our flight and it was only cold water coming out. I let it run for almost 15 minutes and still no hot water or warm water. The front desk said leave it for 10 minutes tonwarm up.I had to shower in really cold water because I had to go straight to the airport. It ruined my day jist as I started it. It sucked.

Leisure Partner

10/10

Exceptional

27 Jun 2025

Olivia

8/10

Excellent

23 Jun 2025

maria

The hotel is very well located and close to walk of fame in Hollywood. Breakfast is amazing and more than you expect for a continental one. Juani and Claudia are just adorable!! Hotel is very clean, the pool is clean and with comfortable ambience. They could do better with a small cafeteria x nights, early check in as 3pm is just NOT FAIR!

Leisure Family

10/10

Exceptional

22 Jun 2025

Timothy

Corey & staff are kind and attentive!

10/10

Exceptional

16 Jun 2025

Krystal

Property was quiet and clean, everyone was very friendly and breakfast was a wonderful add on

Leisure Family_with_children

4/10

Poor

14 Jun 2025

stacy

The property had no security and had homeless people sleeping all around there parking lot which made it feel very unsafe walking to your vehicle or let alone having your kids go down with out you.

Leisure Family_with_children

10/10

Exceptional

10 Jun 2025

Andres

very good

10/10

Exceptional

08 Jun 2025

Michael

Walking distance to Chinese theater.
Stayed Friday and Saturday. Friday was a little noisy outside, Saturday was much quieter.
Hotel was great stay with a great location to everything I needed.
Staff was great too.
Nice hot breakfast. I had waffles and sausage one day, waffles and bacon the next.

Leisure Family

6/10

Pleasant

07 Jun 2025

Landen

You get what you pay for. The free breakfast and parking was great. However, our sheets were dirty on multiple occasions. The first day they were changed they were replaced with sheets that had melted wax and dirt on them. On another day our sheets had an old sucker stick stuck to the inside of them. The night stand in between the beds had some suspicious looking brown liquid oozing out underneath it. I mean the building is located in the heart of Hollywood, so we weren’t surprised with the quality of things.

Leisure Family_with_children

10/10

Exceptional

07 Jun 2025

Seaneke

Very good experience

Self

8/10

Excellent

30 May 2025

Jongheon

30minutes to Hollywood street. It was really nice for my trip. Excellent time around the hotel.

Leisure Partner

10/10

Exceptional

22 May 2025

Anne

Free parking

Leisure Self

4/10

Poor

17 May 2025

John

Don’t stay in room 123

Room 123 specifically has mold growing in the wall and the entire room smelled the entire night. Their hotel was full. We could not get another room. Not good parking spaces for the amount of rooms they have either. Somewhat disappointing because of the room. I hope it’s not because it is booked with hotels.com.

Partner

8/10

Excellent

10 May 2025

Shivorn

Happy enough

Good service, nice breakfast and staff polite. Pool area a bit small, only 12 minutes walk from Hollywood Blvd. Would have been better if had kettle, microwave and laundromat for guests.
Small room if lots of luggage.

Friends_and_family Family

2/10

Poor

05 May 2025

Amy

Parking terrible. There was a huge cockroach that was alive. The hotel only gave us 50$ which is not okay

10/10

Exceptional

30 Apr 2025

Karissa

The rooms and people were nice. Parking was tricky and you can hear the roads but thats everywhere in LA

Business

10/10

Exceptional

28 Apr 2025

Leo

I was staying at the hotel for a weekend concert at Hollywood bowl. I found the location to be great for that allowing us to walk to the concert. Found plenty of restaurants within walking distance that were pretty good. The room is functional and clean. The hotel is close to Ralph’s. I felt that it’s a convenient location for my purpose.

Friends_and_family Friends

6/10

Pleasant

28 Apr 2025

Mary

The location of the property is good but the area around it is trash. Not really the hotels fault. Also several times during our stay we observed unhoused people on the property who were quickly escorted off by staff. Which I am sure is a problem for many hotels in this area. Rooms are clean but furnishings are run down. Bed was comfortable but they give u a sheet and a thin comforter. No blankets.

Leisure Family

6/10

Pleasant

20 Apr 2025

Henry

Very limited parking and area seemed unsafe management wanted me to park in a alleyway. Yer they are not responsible for damage or theft probably not booking here again

Leisure Family

10/10

Exceptional

19 Apr 2025

Ciaran

Be under no illusions, Hollywood id full of homeless people, emmotionally disturbed people and people who are either over or under medicated, its not the utopia one is led to believe. That being said, Sunset hotel is right in the middle of it, walking distance to the places you want to see someone urinate outside of and within short taxi/car rides to everywhere else.

Leisure Family

8/10

Excellent

18 Apr 2025

TOMAS and Lucie

Clean, close to Universal studio and afortable. Make your own waffles breakfast was a highlight for my kids.

10/10

Exceptional

14 Apr 2025

Uuganbayar

It could just be me, but as a person coming from San Francisco, the area around the hotel was a bit dirty and noisy. It feels like it is more of LA thing rather than the hotel’s fault. Its clean, and nice does have a breakfast in the morning.

Business_and_leisure Family_with_children

8/10

Excellent

13 Apr 2025

Rebecca

Out dated but ok. Thin windows. Pool was open and kids enjoyed that.

Leisure Family