Best Western Plus Sunset Plaza Hotel

United States , Los Angeles - CA
WEST HOLLYWOOD, 8400 Sunset Boulevard
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100 reviews shown

4/10

Poor

13 Mar 2026

Jeng

I understand youre renovating but the shredded tissue in the shower. Previous guests hair on the blow dryer. I hope these little details would be improved.

Partner

8/10

Excellent

12 Mar 2026

LOLA

Didnt clean or towl delivery when asked. Parking had a fee....bathroom dated and small....but great breakfast . Overall good stay

Partner

10/10

Exceptional

11 Mar 2026

Timmi

Great restaurant across the street, \"Saddle Ranch\", well-priced huge portions... By staying at the hotel, we received a 20% discount. The food was great, and the accommodations at this hotel were beyond excellent.

Staff was terrific too. Exceeded my expectations.

Business

10/10

Exceptional

11 Mar 2026

Nickolas

Great hotel in the heart of West Hollywood and directly across the street from the World famous comedy store. Room 401 was extremely quiet. Comfortable bed. Good free breakfast. Parking was not that expensive compared to other hotels. This place is a really great option if you wanna check out Hollywood and West Hollywood.

Self

10/10

Exceptional

11 Mar 2026

Aaron

One of thee best hotels I've ever stayed in.

Self

10/10

Exceptional

10 Mar 2026

Lynette

Very clean, friendly staff who went the extra mile and great breakfast. Beds were very comfortable and great location!

Family

10/10

Exceptional

09 Mar 2026

renee

I love staying here,very clean comfortable beds friendly staff and the ultimate delicious breakfast!!!Also Sunset strip is right in the middle of everything fun!!!Stayed here 3 years in a row...

Partner

10/10

Exceptional

09 Mar 2026

Serene

My son stepped on a screw punctured a hole in his foot that was left in the floor from their renovations

10/10

Exceptional

08 Mar 2026

Steve

Great, beautiful boutique hotel. Even though it’s a “Best Western”, it feels like it’s not a chain hotel. I highly recommend! Amenities were great and easily accessible. Staff members are helpful and welcoming. I am definitely staying here again.

Partner

10/10

Exceptional

07 Mar 2026

Gillian

Beautiful hotel, nice and quiet given it’s on a busy street. Breakfast was decent, tight space but they do have two locations for breaky o

8/10

Excellent

06 Mar 2026

Celia

Great location & staff. Very clean. Nice pool. However many rooms don’t have any natural light as the hotel is next to a hill so the window is basically next to a giant wall. This is not disclosed in the room description although quite a big deal if you stay more than one night (it gets very gloomy to be in the dark all day long in Los Angeles)… The wifi is finicky and you have to type in the password every time you get disconnected. Not ideal to work. Lastly the soundproofing isn’t great. All in all overpriced for what it is.

Self

10/10

Exceptional

06 Mar 2026

Deborah

Clean, friendly, helpful

8/10

Excellent

02 Mar 2026

dianna

Great location across from the Comedy Store.
Breakfast has no vegan protein so BYO nuts for the oatmeal or peanut butter for toast.

Partner

10/10

Exceptional

27 Feb 2026

Yazmin

Great service, attention, room was clean, excellent location!

Family

6/10

Pleasant

25 Feb 2026

Gillian

Checked in at 3pm (check in supposed to be from 2) but room not ready, asked to wait. Tired after 20+ hours of travel eventually decided to go to room - turns out locked safe was reason room not ready.
Room and bathroom clean but no daylight from windows which looks out to a 20 foot concrete wall just a couple of feet from window. Horrible and claustrophobic. Room also right next to vending machines so constant noise all night. Shower doesn’t drain properly so end up standing in inches of water. Understand USA not a nation of tea drinkers but would have liked some teabags in room. They did bring us some after asking.
As a Hotels.com platinum member was supposed to get a complimentary bottle of wine - confirmed on check-in but had to chase it.
Ongoing refurbishment work not really disturbing- but workmen and hotel staff shouting to each other was unnecessary and annoying. WiFi poor. Swimming pool looked nice but could have done with a clean. Room apparently discounted due to refurbishment work but due to location was not worth even discounted rate. All in all disappointing.

Partner

4/10

Poor

24 Feb 2026

Katherine

On the second day of a FIVE DAY STAY, I alerted the front desk that the coffee maker in my room was not working. It was never addressed. In addition, I called three weeks before the dates of my stay to inquire about the remodeling/construction which was flagged on your website. I was told by the hotel that the process was nearly completed and should have been all finished BEFORE my stay. Instead, I found that the breakfast area was STILL UNDER CONSTRUCTION - meaning that I had to take my breakfast back to my room. No apology was offered by ANY of the staff. The next time I come to LA, I will look elsewhere for accomodations.

10/10

Exceptional

20 Feb 2026

JaneEdwina

I arrived very very early AM and was accommodated with thoughtfulness & professionalism - 'hospitality' is alive & well at this Best Western. Clean, nice decor & well appointed room with a comfortable bed and nice clean bedding. Bathroom was spotless & complimentary shower toiletries are lovely quality. Breakfast is exceptional at this Best Western & the breakfast staff are attentive & welcoming. It's the second time I've stayed here & I look forward to staying again soon.

Self

10/10

Exceptional

14 Feb 2026

Herbert

Nice rooms

Leisure Partner

10/10

Exceptional

09 Feb 2026

Matthew

Pretty and Spacious room, nice staff, very comfortable bed, and lots of great tv channels.

10/10

Exceptional

02 Feb 2026

gayle

They are redoing hotel. They are in great location. Very nice

Business_and_leisure Family

10/10

Exceptional

02 Feb 2026

David

It was Absolutely Beautiful and the People were friendly and eager to help me with my stay. I’m definitely going back next time.

Business

10/10

Exceptional

29 Jan 2026

Jaime

Construction

10/10

Exceptional

29 Jan 2026

Keith

The place is a bit dated, but clean. Staff is great, parking is easy.

Business Self

4/10

Poor

28 Jan 2026

Keith

Place is under construction and really shouldn’t be open for business until complete. I’ve stayed here before and it was fine…this time a little chaotic. There was no attempt at dust containment or closing off areas being worked on. Lots of dust and debris.

Business Self

10/10

Exceptional

22 Jan 2026

Carl

Lean rooms good area

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Jeff

Staff

Leisure Partner

8/10

Excellent

14 Jan 2026

Hayley

Clean room

8/10

Excellent

12 Jan 2026

VANESSA

Good value for money

10/10

Exceptional

08 Jan 2026

Megan

Excellent location and accommodations. Despite the ongoing renovations, they placed us in a very quiet room/area.

Leisure Family_with_children

6/10

Pleasant

31 Dec 2025

HASSAN R

The hotel is on renovation

Friends_and_family Family

4/10

Poor

30 Dec 2025

Ashley

I knew there would be some construction during my stay, but I didn’t realize it would be extensive and so close to the lobby. The staff appeared somewhat unprofessional, and the HBO channels that were advertised were not working. Additionally, the door connecting the parking garage to the rooms was often left open, which raised some security concerns.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Rebekah

Staff provided excellent service. The room was clean. I liked the powerhouse shower although a bath tub is highly preferred.

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Aaron

There is construction going on through the end of January so expect it, there is hammering and sawing between 8 and 5pm. That being said they did offer great discount and we were gone during the day. Beautiful hotel, great location service and breakfast. Like an Italian villa. Loved it!

Leisure Partner

10/10

Exceptional

12 Dec 2025

Michael Lovern

Very clean room, great amenities, and a nicely aesthetic shower.

10/10

Exceptional

10 Dec 2025

Michal

Good

Business_and_leisure Self

8/10

Excellent

26 Nov 2025

Janet

Very dated but they are in the process of updating the hotel. Good location. Friendly staff.

Partner

10/10

Exceptional

25 Nov 2025

Matthew

Staff was great when needed as the microwave did not work, but promptly brought another when notified. Renovation was being performed while staying, so the building was as clean as it could be considering the work, but the room was clean

4/10

Poor

21 Nov 2025

Melissa

Wow, under construction is an understatement. Needed a hard hat to get to my room. Hope it turns out well. Cute hotel usually, one of our favorites.

Leisure Partner

8/10

Excellent

20 Nov 2025

Sussy

The only issue is that the hotel is undergoing renovations and the lobby is a bit dusty

10/10

Exceptional

18 Nov 2025

Jill

Great Customer Service. Front staff very nice. Under construction to remodel but rooms are very nice. Nicki and Mikey exceptional customer service!! Would stay again. Buffet breakfast was great too.

Leisure Family

8/10

Excellent

16 Nov 2025

Andrea

Nice, clean comfortable room. Staff helpful and courteous.

Leisure Family

2/10

Poor

15 Nov 2025

Krista

Worst experience I ever had in a hotel. I stay here often, and for them to not let guests know that there would be construction is beyond me. I got yelled at by a construction worker for trying to get to my room, I’ve had to dodge ladders all week, rubble, dust, and tools. One worker was waving around a hammer in the air while I had to walk under his ladder. Really not safe AT ALL. It’s a COMPLETE construction site. The hotel should be closed. The rates are the same as they usually are. Lastly, I work nights, which means I need to sleep during the day. Not one hour of sleep as the construction was SO LOUD all day. Started at 8am and they would leave their mess around my room and pile stuff up on my windowsill. Rubble everywhere. So unprofessional and this hotel acts like the guests are the burden during this time. Such a shame and I am genuinely shocked. Never again.

10/10

Exceptional

13 Nov 2025

Louis

Breakfast was fine; the dining room very nice. Loved our room on the first floor. The building was under construction but we'd happily stay there again. The staff was great.

6/10

Pleasant

11 Nov 2025

HYUNJIN

Wall view..the hotel is constructing..

10/10

Exceptional

11 Nov 2025

Elizabeth

While checking in front desk was fantastic! Thank you.

Leisure Family_with_children

6/10

Pleasant

08 Nov 2025

Kristi

We have stayed here before and really enjoy this hotel and location. Unfortunately, we weren’t told beforehand that the pool was not gonna be usable and there was ongoing construction inside the hotel during the day. It definitely took away from the overall stay.

8/10

Excellent

07 Nov 2025

David

Friendly staff, clean rooms. Decent ambience, in spite of renovation work taking place that was occasionally intrusive.

Leisure Friends

10/10

Exceptional

04 Nov 2025

AMY

Very clean!
Staff was AMAZING!! He helped me get checked in early and tickets for the hop on and off tour in LA.
Great breakfast also!

Leisure Partner

10/10

Exceptional

02 Nov 2025

Angela

Hreat

10/10

Exceptional

29 Oct 2025

Annie

The room was clean, huge and spacious. Staff was extremely helpful and nice. I would recommend this hotel to anyone who is visiting Hollywood California.

Leisure Family

8/10

Excellent

29 Oct 2025

Alana

The beds were VERY comfy and shower was perfect plenty of room for a family of 4 we had what was advertised as a kitchenette but it had nothing to cook with no cutlery no playes no pan nothing only plastic cups if you needed a drink
There was no handsoap in bathroom or kitchen
Nothing practical with so the kitchen was not useful at all
and whilst breakfast was great it was all served on plastic plates and plastic cutlery which i felt cheapened the place

Overall we felt safe and slept well but small improvements could be made to make the hotel better as it looks so great but all the use of plastic is just gross and not great

Leisure Family

6/10

Pleasant

28 Oct 2025

lisa

I found out by accident that there was refurbishment during our upcoming stay so I emailed and was assured we could use the pool at the hotel across the road and the gym would be fine.
When we arrived most staff were lovely. We had to park our car on the street as the garage ceilings were so low but they gave us a street pass. When we asked to use the pool we were initially told that hotel was being refurbished as well which turned out to be untrue. We were then told we could use it only that day and also the gym here was totally out of use which was very annoying when we were told it was fine to use beforehand. The room itself was ok, good size, the fridge unfortunately froze everything so our food was mostly ruined.
Good location

Leisure Family

6/10

Pleasant

27 Oct 2025

Grigoriy

The room was clean, the breakfast was good. But this didn't matter if you were not able sleep two nights in the row and woke up with a headache. This is what happened to us. The noise outside on the street was unbearable and we were not able to close the window. Because the crank on the windows was broken.

Partner

10/10

Exceptional

26 Oct 2025

Michelle

Even though this hotel is very dated it is so beautiful. The woodwork, the fixtures, it all makes you feel like you're staying anong the rich. They are starting renovations so the stairways are messy. Breakfast was delicious with a large variety of food, fruits, and pastries. The room was comfortable with plush pillows.The bathroom was clean and well stocked. The customer service was more than accomodating always pleasant.

Partner

2/10

Poor

24 Oct 2025

Julie

- hard to find the parking lot upon arrival

- property is incredibly outdated despite their efforts in renovating it

- housekeeping only when requested? As much as I pay they should include it daily with their amenities, I can’t get clean towels daily?

- musty smell, no matter how much they try to mask it with perfume, the musty smell is overwhelming

- yes, they mentioned they’re in the middle of renovations but to start at 8am in the morning? That is still too early as I was getting ready for the day, so who wants to hear all that noise

- cost of parking

- broken microwave

I booked based on the good reviews but I was incredibly disappointed and relieved when my stay was over

Leisure Family

10/10

Exceptional

21 Oct 2025

Eugene

Despite undergoing renovations, this is my go to hotel when I’m in West Hollywood.

Leisure Family

10/10

Exceptional

19 Oct 2025

Anthony

Everything was great both staff, location.

Leisure Family_with_children

8/10

Excellent

15 Oct 2025

Jessica

The pool was closed and they are renovating. But it was pretty good

Leisure Family

6/10

Pleasant

12 Oct 2025

Michael

The property location is great. However our displeasure is more to do with Expedia than the hotel. We booked in June and no word was said about comprehensive renovations being carried out. We arrived to a building site. The hotel staff was excellent and I cannot fault them. They had alternatives in place in terms of pool use and were great. Expedia should have informed us of the work

10/10

Exceptional

10 Oct 2025

Frederick

Exactly what we expected for the price

10/10

Exceptional

07 Oct 2025

Cindy

Unfortunately the coffee options in the hotel are just not the same as in Australia, so the very helpful young lady at the front desk was able to point me in the right direction to walk to a great little cafe up the blvd.. and no, it was not Starbucks. Service at the hotel was excellent.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Ian

Great staff

6/10

Pleasant

05 Oct 2025

Christian

The hotel was fine for the first couple of days, but then renovation work started meaning the pool was out of order and there was considerable noise and dirt everywhere. I understand that renovations need to be done, but my issue is that we were not informed of this when booking or at any time before our arrival.

Friends_and_family Family

8/10

Excellent

26 Sep 2025

LASHAN

We stayed just 1 night. The property is great. Only thing that needs improvement is instructions for parking. The hotel is on busy Sunset Blvd with no signage/direction to the parking garage which is around the back. Then once you make 2 turns to get to the back of the building you may miss the sign for the garage depending on the direction you’re traveling. We missed it the 1st and it’s very camouflaged due to back of the building facing houses. Minor inconvenience but still worth noting.

Leisure Family

10/10

Exceptional

22 Sep 2025

Corey

Really enjoyed the stay! My husband and I thought that they could benefit from a hot tub, that would have sealed the deal! 5/5 ⭐️ still! Thank you!

Leisure Partner

10/10

Exceptional

22 Sep 2025

Laura

This property is a great lil find in an excellent area. The hotel is small and personable, great views of the city. Rooms are comfy. Free breakfast every morning was a great touch. Loved every moment there and will definitely be back

Leisure Partner

10/10

Exceptional

22 Sep 2025

ERIC

Great atmosphere

Leisure Friends

10/10

Exceptional

18 Sep 2025

Mark

Loved the location and parking

Business Self

10/10

Exceptional

16 Sep 2025

Vitaly

Excellent Stay

Great location. Super convenient parking. Great staff.

Partner

10/10

Exceptional

13 Sep 2025

Joi L

This Hotel is a must stay in. It's really nice.

Leisure Partner

10/10

Exceptional

12 Sep 2025

Ryland

Enjoyed my stay. Made my life super easy being almost across the street from The Comedy Store.

Self

8/10

Excellent

09 Sep 2025

Sue Ann

Clean and everyrhing good

Leisure Partner

10/10

Exceptional

30 Aug 2025

Marilyn

Wonderful location. Lovely pool area! Decent breakfast buffet( except could have had more fruit offerings).
Room was very nice.

Partner

10/10

Exceptional

26 Aug 2025

Fatemah

Glorious! I loved it so much. Thank you

Business

6/10

Pleasant

24 Aug 2025

Susan

It was right across from comedy store and a great rustic restaurant. Close to small store for essentials.

Business_and_leisure Partner

8/10

Excellent

24 Aug 2025

sonia

Good location

Business

10/10

Exceptional

22 Aug 2025

MUHAMMAD

Cleanliness, good breakfast, easy parking, Laundry option was great for a family traveling with children.

Business_and_leisure Family_with_children

10/10

Exceptional

19 Aug 2025

Mei-Li

Nice location, breakfast was good. Great shower with upgardes

Leisure Friends

10/10

Exceptional

17 Aug 2025

Brian

Great spot!

4/10

Poor

15 Aug 2025

Krystyna

We were not impressed with this location at all. There was an open dirty soap in the shower. The sofa bed was stained and dirty. The area was not very nice with strip clubs nearby. As my kids said, it looks like the video game GTA. The beds were the worst hotel beds I have ever slept in. They were like sleeping on a thin mat on top of cardboard. We will not stay here again. It was not worth the money paid.

Leisure Family

6/10

Pleasant

10 Aug 2025

Taroon

I had a bad experience when water was leaking from the above floor in the bathroom. I was given another bathroom to use immediately and once new room was available, I was moved to the new room. Staff was responsive.

10/10

Exceptional

10 Aug 2025

MATTHEW

The Best Western is a great economy option that is situated on The Strip, The rooms are large and the pool is particularly good, which I understand will be refurbished later in 2025

The pool area is enclosed and surprisingly quiet from the street noise adjacent but we were puzzled to why it will be refurbished because it was in good condition and looked great.

The facilities are more business oriented as per the chains hotels, but if you want to stay on The Strip this isn’t important

The Free Breakfast is akin to a UK Premier Inns if not a bit more basic

The rooms did not all have bath and the toilets did not work that great either

The rooms were well looked after but not far off refurbishment and looked a little dated in places

The standard room facilities were great with Microwave, coffee machine, large fridge and hairdryer, phone charging station and iron and ironing board

The pool had free beach towels which were replaced daily

The Free WiFI was top notch and super fast

The US TV service was ok with some channels suffering from poor snowy signal

The housekeeping staff were great at their jobs

During our stay a pipe burst in one of the corridors however it was repaired immediately the next day in a sympathetic manner to the customers

The staff were friendly and helpful but not too overbearing. Most of the front desk staff were experienced.

Overall we were really happy with our 10 night stay here and would stay again

Leisure Partner

8/10

Excellent

10 Aug 2025

Monica

We asked for guidance around town because we had a very short stay and they pushed us to take a three hour tour that wasn’t really what we asked for. We thought about it but didn’t match what we needed and was far too expensive. In the end we had to figure out on our own how to do certain things.

Leisure Family

10/10

Exceptional

09 Aug 2025

Lena

Perfect little escape in the heart of sunset strip

The first night I didn’t love the room as it faced the wall but the staff moved me the following 2 nights to the pool side and it was 100 percent better . They were very nice at the desk from check in to check out . Clean pool and I loved the Italian resort feel to it . Very convenient location . Walked to many places . Also convenient walk to my daughter’s apartment.
Beds were comfortable and WIFI was good and fast . I’d love to stay again when I come back and visit my daughter

Self

4/10

Poor

09 Aug 2025

James

Upon arrival 3 staff members were behind the counter (one male). No greeting and they all stood and watched while I (a small female) juggled 3 large suitcases, 3 carryon and other items on a luggage trolley by myself as my husband had to rush to get a rental car back in time before it closed. No one offered to help even after struggling to get it to the lift with the luggage trolley and go to my floor. Towels were hardly topped up for the pool
area and the free breakfast was free for a reason. Didn’t eat there at all.

Leisure

10/10

Exceptional

04 Aug 2025

Cathy

You could tell the hotel was a little older, but very nice.

Leisure Family

8/10

Excellent

30 Jul 2025

Juanita

Great location, nice staff

Great location, hotel parking easy to get to, breakfast included was really helpful.

Friends_and_family Friends

8/10

Excellent

30 Jul 2025

Gwendolyn

The bathroom was big but had a lot of wasted space. The vanity could not accommodate two people getting ready to go out.

Leisure Family

10/10

Exceptional

28 Jul 2025

Betty

Hotel was super nice! Pool was great and the hotel was in a great location!

Leisure Family

10/10

Exceptional

22 Jul 2025

Christopher Paul

Friendly staff, hassle free, excellent location.

Leisure

10/10

Exceptional

14 Jul 2025

David

Loved this hotel. Great location so many things around in easy walking distance. Fabulous breakfast. Lovely courtyard and pool. Friendly staff

Leisure Family

8/10

Excellent

14 Jul 2025

April

Pool area was beautiful and free breakfast was good. Our room was nice but had trouble with the A/C constantly flipping back to higher temp than comfortable. Other than that, a nice stay with friendly staff.

Leisure Family

10/10

Exceptional

12 Jul 2025

Laura

My husband and I were traveling with my sister and brother in law. The pool area is very nice and relaxing. The hotel, inside and out, is very well maintained. The complimentary breakfast is really nice. There are two breakfast rooms with slightly different options.

Leisure

8/10

Excellent

11 Jul 2025

Amy

The notes suited our purposes. It was centrally located to places we wanted to visit. There is an outdoor pool and breakfast is included. Negatives- you have to pay for parking and the spaces are small and very difficult to get into if you have an SUV and the bed sizes are smaller than standard sizes. My queen bed at home is larger than their queen bed. But overall I would stay there again.

Leisure Family

10/10

Exceptional

09 Jul 2025

Paula

Universal here we come

We had a great stay, hotel was clean and close to everything, beaches, amusement parks, Hollywood. Plenty of parking, hotel staff friendly and welcoming. Pool was nice to have and positioned in what looked like a court yard. Would stay here again.

Friends_and_family Family

2/10

Poor

07 Jul 2025

James

The toilet in the room above me EXPLODED

ABSOLUTELY BRUTAL! We were in town for a wedding & the day of the wedding, literally when we got back to our room, the toilet in the room above us EXPLODED and leaked all throughout or bathroom & room. SH*T Happens, and literally in this instance it did, but OMG the lack of response, accountability, & willingness to make it right from that moment until now has been nonexistent. It took HOURS before they could finally move us into a different, smaller room, and of course we ended up being late for the wedding. Both NIKKI and CARLOS assured us they would take care of our bill and apologized for the inconvenience with such ease that we believed them, guess what, they didn't remove a single thing from our bill. This stay was so awful I'm pretty sure it's illegal, but what recourse do I have? When I call they put me on hold and no one calls me back or returns my emails. I will NEVER STAY AT A BEST WESTERN AGAIN!

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

LORRAINE

The property is in a great location

10/10

Exceptional

06 Jul 2025

Olena

Everything is very good

Leisure Family