Petit Ermitage

United States , Los Angeles - CA
HOLLYWOOD, 8822 Cynthia St
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100 reviews shown

4/10

Poor

12 Mar 2026

Fernando

I loved my room and the amenities during my stay here, but I chose to rate the property 3 out of 5 stars because of my experience there as a person of color. I received a lot of negative interactions by both staff and guests, perceivably because of my skin tone. While other POC employees were very friendly, the intentional delays of service and derogatory comments (in both English and other languages they thought I wouldn’t understand) by white employees and fellow guests in the lobby and on the elevator would make me think think twice about choosing this venue if you are not white. Also, be wary of extra service charges added to the bill, whether you utilized room service or not.

Self

10/10

Exceptional

05 Mar 2026

sara

Love love Petit Ermitage. Old Hollywood vibe, amazing service, great food, cocktails, and the best ambiance. Always feels like home.

Self

2/10

Poor

23 Feb 2026

Damon

Staff was wonderful and I wanted to like this place, as I’ve heard great things. Unfortunately during my stay there was a DJ on Saturday and it turned into a wild wild party scene. People screaming and running through the halls until around 4:30am. I paid over $600 with the resort fee, $72 required valet (due to permit only street parking), taxes, and bogus mini bar charges on my bill. The rooms are dark and musty with the mattress feeling super old and droopy in the center. I would definitely not recommend this hotel to my worst enemy.

Partner

10/10

Exceptional

23 Feb 2026

Joseph

This hotel is amazing. The staff is always helpful and friendly. It is so conveniently located withing walking distance to bars and restaurants. The room was spacious and comfortable.

Self

8/10

Excellent

22 Feb 2026

Peter

For the most part, a good experience. The rooftop restaurant is a true jewel, with lush plant life and spectacular views of the surrounding city. Most of the staff are friendly and helpful (our waitress at the restaurant and the valet parkers deserve particular notice). But the hotel is a bit like Hollywood itself: puffed up with self-importance, somewhat ragged around the edges. You never get the feeling that you're truly valued when a guest at Petit Ermitage; you come away with the feeling that they are doing YOU a favor when answering a simple question or providing you service, rather than delivering the first-class service that the hotel's nightly price should guarantee. Oh, our room was also dark and musty. Will we be back? Unlikely.

Family_with_children

4/10

Poor

20 Feb 2026

w kurt

I was put in a Queen room rather than the King room I had reserved. When I went to reception in the morning to alert them to the mistake I was met with a blank stare — Finally the desk clerk said he could “probably” find a king room by early afternoon. No apology, no assurance that my account would be credited…In essence, no adequate customer service.

Family

2/10

Poor

27 Jan 2026

Jessica

Horrible I checked into my hotel one hour past check-in time which I didn’t make a big deal about because the person at the front desk said that they would give me a late check out. I was not given a late check out and was met with a rude phone call from the person at the front desk demanding I leave the room. When I found other people at the hotel who confirmed that I did get a late check-in she still continued to be rude so I ended up just leaving an hour and a half before my set check in time because I just couldn’t even relax anymore very disappointed

Business Self

10/10

Exceptional

23 Jan 2026

Brett

The room was clean, the bed was amazingly comfy

10/10

Exceptional

22 Jan 2026

Brett

The service at Petit Ermitage is superior. The food is amazing and ambiance beyond compare. I love this hotel.

Business_and_leisure Partner

2/10

Poor

15 Jan 2026

steven

My girlfriend and I stayed in a suite for two nights and the room was great. Between 6:00 and 7:00 am our first morning, the toilet kept us awake with very loud gurgling sounds. Around 9:00 am, my girlfriend sat on the toilet in the dark, without realizing that water and feces erupted onto the toilet seat and surrounding floor. We spoke with the general manager, Maria, who did not seem too concerned that my girlfriend sat in feces. Maria offered a food and beverage comp and was not willing to do anything more, insisting that since we booked the rooms on Expedia, this was all they could do. It’s hard to imagine a more disgusting hotel experience. We were very disappointed about the way in which the general manager treated this situation as if it was a minor inconvenience rather than a significant health hazard.

10/10

Exceptional

09 Jan 2026

Medina

Loved it

2/10

Poor

09 Jan 2026

Rachel

I rarely leave negative reviews, but this stay fell far below reasonable expectations for a hotel in this price range.

On the first night, there was severe bass noise from an undisclosed basement club that continued until 4 am, followed by loud disturbances in the hallways until 6 am involving individuals who were later confirmed by security to not be registered hotel guests. Despite multiple calls, the issue was not resolved until nearly dawn, and I did not get meaningful sleep.

The following day, I was told a room change would be arranged, but no update or plan was provided well into the evening. When I contacted Expedia to explore options, a front desk staff member escalated the situation by repeatedly calling my room and then opening my door without permission to confront me over billing while I was on the phone. There was no emergency, no prior notice, and the interaction was unnecessarily confrontational. Another male staff member was brought to my doorway, which made the situation feel uncomfortable and unsafe.

I had planned to stay another night and confirmed refund for the last 2 nights of my 4 night stay, however I vacated immediately after being harassed by hotel staff. They processed a refund for my last 2 nights as discussed, but offered no remedy for the first night or second night. I had to pay for two hotels on the second night of my vacation, but was worth it to move to the Sun Rose.

Leisure Self

10/10

Exceptional

03 Jan 2026

Casey

This is one of my favorite hotels to stay at for my regular staycations. The rooftop is the perfect place to relax and enjoy yourself and definitely a place where you can feel comfortable talking with other guests. My only annoyance was the $50 corkage fee for opening and drinking the wine that came in my room, on the rooftop. I’ll definitely be checking in a few more times this year though :) Highly Recomend.

Leisure Friends

10/10

Exceptional

29 Dec 2025

Rachel

Yes

Leisure Self

2/10

Poor

18 Dec 2025

Emiliano

Rooms look dirty, the hide charges once you check out, front desk staff were not polite, overall a bad experience

Leisure Friends

10/10

Exceptional

03 Dec 2025

Matthew

Amazing

10/10

Exceptional

29 Nov 2025

Robert

Super cute hotel!

Business_and_leisure Partner

8/10

Excellent

24 Nov 2025

Edwin

Super friendly and helpful staff. Rooms were nice but the sheets on the bed were a bit rough.

Leisure Partner

4/10

Poor

21 Nov 2025

Katelynn

The staff is very loud, unprofessional and not trained. At one point I was sitting alone in the dining room eating my $36 salad listening to the bar manager do a loud Austin powers impersonation over and over. They were rough housing and playing in the lobby, talking loudly about their gym routines. Just the opposite of peaceful.

Business

10/10

Exceptional

16 Nov 2025

Darion

10/10

Leisure

10/10

Exceptional

05 Nov 2025

Nancy

The art collection of this hotel is reason alone to return! But there’s plenty of other draws: fun, friendly staff, excellent pool scene, really great dj at night, and the best bed and pillows I’ve ever experienced in a hotel.

Leisure Friends

4/10

Poor

03 Nov 2025

Alberto

Poor staff attitude

Leisure Family

10/10

Exceptional

20 Oct 2025

Moncef

Great staff !

Leisure Friends

2/10

Poor

20 Oct 2025

Moncef

Worst night staff ! Very rude and unprofessional

2/10

Poor

20 Oct 2025

Moncef

Worst night staff. Especially the “ guardian “ and the receptionist!

Leisure Self

10/10

Exceptional

07 Oct 2025

sylvia

Amazing experience start to finish.

Leisure Partner

10/10

Exceptional

05 Oct 2025

Courtney

Funky boutique hotel

It’s a funky boutique hotel hidden in the middle of West Hollywood. The rooftop is the best part.

Business

10/10

Exceptional

20 Sep 2025

Phillip

Love it here. Best of the best.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Mitch

A very cool place to stay, so LA!

Leisure Partner

10/10

Exceptional

12 Sep 2025

Youval

Just love it

Leisure Family

10/10

Exceptional

05 Sep 2025

Marta

Great location and lovely property

Leisure Self

2/10

Poor

28 Aug 2025

Jamal

My boyfriend and I chose to celebrate his 50th birthday by booking a Grand Belle Suite. We checked in late on a Friday and from the time we valeted until the next morning was littered with unacceptable service from a hotel, especially when charging $1600 a night. We decided to leave after one night there. We were told from the staff that our patio light had to be left on bright to keep away the rats and possums. We had guests playing loud music until 5 am. We had 3 Italian men in the room next to us who were arguing

6/10

Pleasant

24 Aug 2025

Nicholas

The pool is very much a vibe but getting a drink takes forever and they don’t honor reservations for pool beds if they’re overbooked, which is too bad because the pool is the reason to stay here.

Leisure Friends

4/10

Poor

22 Aug 2025

Robert

Disappointed

Shower was the best aspect.
Bellman / valet excellent
Restaurant/service just minus ok
Food way over priced just ok

Self

8/10

Excellent

29 Jul 2025

Wendy

We originally booked one of the cheap rooms. But I couldn’t get over the style discrepancy. So I decided to upgrade to a red premium rooms as a surprise for my partner. Unfortunately, when I arrived, they didn’t have any knowledge of my room upgrade. We walked into the original room instead of the surprise.

When we went back down to alert them to the error, I found out they’d given my room to someone else!! And after blaming Expedia for the error, they weren’t terribly apologetic or helpful.

My surprise was ruined…. Which really bummed me out. But they gave us a comprable room and we made the best of it.

The blue room was beautiful—we loved it. And the vibe of the hotel grew on me throughout our stay. It’s kinda dated and shabby. A lot of the art isn’t good. But it’s got CHARACTER! Being there feels like a fever dream-from the crowd to the improv jazz upstairs, it’s a vibe. A totally unique experience. So in the end I was happy.

But they DO need to work on a few things—the bathroom near the pool had no toilet paper or seat covers. When I’m paying over $1K per night, I expect more. The service wasn’t particularly friendly or helpful. We never knew what the WiFi was, nor did anyone tell us how to find the pool and the jazz. The place smells like an eccentric old man, and kinda feels like that too. It’s not for everyone. But if you’re looking for a romantic hidden gem and like an out-of-the-box experience, this might be it!

Leisure Partner

10/10

Exceptional

28 Jul 2025

Josh

Come for a great time, eclectic tastes, good vibes.

4/10

Poor

20 Jul 2025

Melissa

A subject of reflection

I am a native angeleno. I had to leave my home for some maintenance and stay at a hotel. Had heard wonders about here but it may have been the bar / lounge. It’s incredibly over priced for the quality. Building is old, beds are uncomfortable. Room View is null. You get tacked with excess feed that should be included in your booking. It’s not worth the hype. It’s not the four seasons. If you’re looking for a bar with great drinks and food and incredibly friendly service, sure. Other than this, the room is ok. The bathroom and bathroom amenities are great. Only exception is the tub/ water leakage if you’re not cautious. You have to be familiar with tubs / showers like this. Luckily, this is my setup at home. If you aren’t used to it, you can spill water everywhere. I’d say the price overall should reflect the space & hotel itself. Phone has loads of issues. You’ll have to call the front desk numerous times before getting an answer and the pilot in the fire place is tricky. It makes you think it’s not functioning properly and you’re inhaling Carbon monoxide lol ( odorless/ colorless). Again, view from my room was underwhelming but the views in this area of Hollywood aren’t something spectacular either. If you want some entertainment from your room, the tv has issues. But you could look out the window and watch someone fail miserably at parking / exiting the gravel covered space. Glad I was only in for a night. More than that is too much.

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Thomas

Entertaining good energy and vibe

Leisure

8/10

Excellent

06 Jul 2025

Karl

The property is very nice, offering a bohemian hotel vibe. It’s laid-back and relaxing with a vibrant pool. The service is quite mixed: some staff members go above and beyond, striving to anticipate your every need, while others try to upsell aggressively and can be extremely rude, requiring you to request a manager. This contrast—where every guest feels both welcomed and occasionally mishandled—creates a unique experience. However, most of the staff are friendly

Partner

10/10

Exceptional

01 Jul 2025

Ethan

A unique stay. One of a kind luxury property

10/10

Exceptional

14 Jun 2025

Aquib

Beautiful, charming and intimate hotel in WeHo. Love the rooftop pool and the vibes of the entire staff. Highly recommend.

Business Self

10/10

Exceptional

11 Jun 2025

Jason St

Beautiful property

Leisure Partner

10/10

Exceptional

07 Jun 2025

Jesus

Great place

10/10

Exceptional

22 May 2025

RAN

cool and amazing service

Business_and_leisure Partner

10/10

Exceptional

08 May 2025

John

I have visited this property on occasion but never have I stayed here. In short, I really enjoyed it and would stay here again. In past reviews, some people have complained of the noise. But, I experienced the exact opposite. It was quiet and comfortable. Yes, the rooms could use some upgrading, but nothing big. The service was top notch, and the food and drinks were excellent. The rooftop lounge was fantastic. Set in a quiet neighborhood, but close to neighborhood restaurants was nice.

Business Self

10/10

Exceptional

28 Apr 2025

George

My favorite place to stay in LA

10/10

Exceptional

21 Apr 2025

Verified traveler

Great experience- fab rooftop and entertainment

Friends_and_family Family

10/10

Exceptional

03 Apr 2025

Jillian

absolutely beautiful property, so unique and every detail feels deliberate. came here with my sisters for a bachelorette, we stayed in the belle jour room and it was truly perfect! great, quiet WeHo location close to the action without being rowdy. we’ll be back!

Leisure Family

10/10

Exceptional

26 Jan 2025

Joan

Charming and lovely. great service. a fair amount of street noise but not the hotel's fault.

10/10

Exceptional

26 Dec 2024

Thomas

excellent stay. service was a little slow but still a wonderful stay.

Leisure Partner

6/10

Pleasant

16 Dec 2024

Scottie

Update

Business_and_leisure

10/10

Exceptional

15 Dec 2024

Artur

2/10

Poor

19 Nov 2024

saman

noisy and smelly rooms. You have to scrutinize your bills as they squeeze false charges and fees in your bill.

Business Self

10/10

Exceptional

17 Nov 2024

Christopher

Friendly and amazing staff.

Leisure Friends

10/10

Exceptional

07 Nov 2024

Robert

Very nice property secluded and quaint

10/10

Exceptional

31 Oct 2024

Ruth-Ann

Great manager

Tess The manager was very helpful! They had a special event on the rooftop that night, which denied us access however Tess took care of it and we are very much appreciative! Excellent service excellent place to stay!

10/10

Exceptional

26 Oct 2024

klaus

Love this hotel!

Leisure Partner

10/10

Exceptional

20 Oct 2024

Stephanie

One of the best hotels I’ve ever stayed at! Beautiful rooftop pool and views! A totally unique and artistic hotel. Highly recommend! ⭐️⭐️⭐️⭐️⭐️

10/10

Exceptional

14 Oct 2024

Lucy

The best hotel in LA - the neighbourhood, the pool, the atmosphere, the staff, the rooms. Loved every minute of my stay,

Business_and_leisure Partner

10/10

Exceptional

06 Oct 2024

Dalida

Amazing weekend!

Self

10/10

Exceptional

28 Sep 2024

Edward

Outstanding experience

We had an incredible experience staying at this unique hotel. The vibes were immaculate and staff was very accommodating. We will definitely be coming back

Friends_and_family Family

10/10

Exceptional

21 Sep 2024

Ilya

Love this place. We always stay there

Leisure Family

8/10

Excellent

20 Sep 2024

Emily

Loved the stay here, the property is a bit well-worn, but is still very very cool. the staff are so kind. The neighborhood is great!

Business_and_leisure Family

2/10

Poor

07 Sep 2024

Alexander

Service staff has attitude

10/10

Exceptional

21 Aug 2024

Danielle

Great service!!

10/10

Exceptional

25 Jul 2024

Dawn

I absolutly fell in love with the ambiance and decor. It was so boujie and it was exactly what I was looking for
Fancy, elegant and exciting

Leisure Family

10/10

Exceptional

07 Jul 2024

Regina

The property had a lot of character. Excellent location. The staff was super attentive.

Leisure Partner

10/10

Exceptional

01 Jul 2024

Lance

Cool Roof Top Pool

Very cool vibe!

Business

10/10

Exceptional

30 Jun 2024

Kate

Just a perfect experience!

Leisure Friends

10/10

Exceptional

28 Jun 2024

Safia

Always excellent staycation spot with perfect vibe and amazing service!

10/10

Exceptional

19 Jun 2024

Lauren

Miles at the front desk made my stay super memorable! Great pool and fab neighborhood!

Leisure Self

10/10

Exceptional

12 Jun 2024

Noel

Everything was great

10/10

Exceptional

03 Jun 2024

ian

Solid property, great area. Rooms could be updated but it's charming nonetheless.

Business Self

6/10

Pleasant

31 May 2024

Lyn

Fired

My room wasn't ready when i arrived. Then I was charged $50 for an upgrade. The charge port for my phone was broken. I couldn't stream and someone came in to fix it and never came back. There was 3 lovely guest service people that tried their best. This AM when I asked for a late check out because I was exhausted from not sleeping due to discomfort. And suggested by the 3 kind guest services. The person I spoke to denied my request and unprofessionally told me that she was going to write up the lovely, wonderful woman who suggested I ask for a late check out. Over all the staff is sweet but whoever I spoke with this AM should NOT work is hospitality. She even threatened to charge me if I was a couple minutes late. HORRENDOUS.

Business

10/10

Exceptional

29 May 2024

Tim

Le Petit Ermitage is unique because of the roof terrace with heaters and views of Los Angeles at night, with live blues singers

Business Friends

10/10

Exceptional

20 May 2024

Lior

Fantastic hotel in a great area. Amazing roof top

Leisure Partner

4/10

Poor

19 May 2024

Verified traveler

What ?

Imagine spending over 500.00 on a hotel room with only valet parking that costs 60 Dollars?

10/10

Exceptional

10 May 2024

Matthew

Couldn’t have selected a better place to stay in West Hollywood

Leisure Partner

8/10

Excellent

04 May 2024

Kirsty

Nice place, like a very adult Disney hotel, highly themed and carefully curated, reminded me of the hollywood tower of terror ... in a good way. Room was nice, bed was comfortable, shower was 10/10. In room breakfast was very good but the plates were not hot which meant it got cold pretty quick. We had just arrived from the UK so were quite jet lagged and waking up early. There was generally people still partying from the night before so the pool deck was not the cleanest when we used it *around 6am. I did see someone come out to clean up just as i headed back to my room about 6 30ish. In room Keurig but no milk was a bit annoying. It was nice, i think if i hadn't heen so jet lagged i would have enjoyed it more.

Leisure Partner

8/10

Excellent

04 May 2024

Kiron

Horrible mattresses!

Leisure Partner

10/10

Exceptional

13 Apr 2024

Verified traveler

Secret Gem

It was amazing!

Partner

10/10

Exceptional

06 Apr 2024

Thomas

Amazing

6/10

Pleasant

18 Mar 2024

ira

The weekend staff was terrific, Monday's front desk clerk needs to be less condescending and more helpful. The rooms are definitely cute, but the lighting is inadequate given the floor elevations and floor covering transitions. The bed was far from comfortable. Also, be advised that there is a $43 AMUSEMENT FARE added to every bill that supposedly is a hidden Los Angeles City Tax that is on top of the already steep $57 we were charged for Taxes & Fees and yet another line of $49.75 RESORT FEE (Can You Say RIPOFF). Won't be going back here anymore as there are some beautiful properties nearby that have a higher room rate, but lower overall cost...

Business_and_leisure Partner

10/10

Exceptional

17 Mar 2024

Excellent staff and property. Made my stay great

Leisure Partner

2/10

Poor

15 Mar 2024

Roy

This was awful. The garbage was still in the room, the carpets were filthy. It was as if we entered someone else's room.

2/10

Poor

11 Mar 2024

Chris

Not what it used to be.

Terrible. I have stayed here for over 10 years and the rooms have never been updated. Usually it’s worth it for the pool and garden cafe on the room but I was not told roof was under renovation as well as the gym and still paid over $1100 for 2 nights. Never again. Hotels.com messages were never returned. Terrible service from both sides.

Business

2/10

Poor

26 Feb 2024

Verified traveler

Unsafe and Discriminatory Hotel

Discriminatory staff turn a blind eye to illegal and uncomfortable activity happening on their rooftop (for example, a guy on dr*gs trying to jump off the roof, etc) to the detriment of the actual paying guests who either are told there’s nothing that could be done about the noise and disturbances or, as in our case, are targeted by staff for not being the typical individual they seem to want to attract. We will be reporting on this further as I believe the hotel is an unsafe space.

Partner

10/10

Exceptional

24 Feb 2024

Nancy

We stayed for one night at this beautiful hotel for a family event the next morning. We wish we could have stayed longer.

The hotel is beautifully decorated and maintained. The desk clerk, host and valet staff we encountered were thoughtful, kind, and welcoming.

We loved all the tiny details along the way. Our room was wonderful with a sitting room and fire place we didn’t get a chance to use. The bath, shower and bed were absolutely wonderful. So comfortable as well as luxurious. The bed felt like a dream, the shower water pressure was fantastic.

We can’t wait for another excuse to stay here again.

Partner

10/10

Exceptional

23 Feb 2024

Grace

The vibe is great at this hotel- especially if you’re from the east coast.

Business_and_leisure Partner

10/10

Exceptional

19 Feb 2024

James

My wife and I spent the night here in celebration of our 32nd Valentine’s Day together. Thank you for the ambiance and hospitality for us to ensure we stay together for another 32 years. We’ll be back soon to celebrate our anniversary in the summer.

Leisure Family

10/10

Exceptional

02 Feb 2024

Seth

Great host

Business_and_leisure Self

10/10

Exceptional

22 Jan 2024

David

The hotel was beautifully appointed. The multiple layered patio was extraordinary

Self

10/10

Exceptional

02 Jan 2024

Amal

I spent New Year’s eve there. A fabulous experience. Beautiful spacious suits. Delicious food. Highly recommend

Leisure Self

10/10

Exceptional

02 Jan 2024

Alexandra

Great bedding and suite! Fun experience.

Leisure Family

10/10

Exceptional

31 Dec 2023

Amal

A beautiful hotel with a fabulous rooftop. The room is spacious and beautifully decorated. Great room service. I would definitely stay here again. Highly recommend

Leisure Self

10/10

Exceptional

28 Dec 2023

Susan

Beautiful art and gorgeous rooftop pool and restaurant

Leisure Family

10/10

Exceptional

07 Nov 2023

Marisa

Perfectly whimsical stay

Delightful stay as always. From the cookies at checkin to the delightful whimsy in each room, the perfect retreat. The 24 hour pool? Amazing. And the food is fantastic. Will definitely be back!

Self

10/10

Exceptional

02 Oct 2023

Miguel

Amazing Trip!

The atmosphere is amazing here I highly recommend staying on a Sunday night to enjoy the Jazz music and rooftop.

Business Self

10/10

Exceptional

07 Sep 2023

Einav

Excellent hotel !

8/10

Excellent

31 Aug 2023

Jennifer

Superb staff, hotel is within walking distance from restaurants and shops and a short driving distance from many interesting points. Great hotel but definitely not for families with children. Expedia needs to update its listing Asap where it says children are welcome because children are not allowed in the pool after 12pm so makes it difficult for a family to enjoy the property grounds. Booked through expedia and expedia did not help me with this situation but hotel staff did.

Leisure Family