Name: SureStay Hotel by Best Western Beverly Hills West
Address: 7721 Beverly Boulevard, Los Angeles, 90036, US

10/10

Exceptional

03 Aug 2026

Donald

The receptionist was very, very accommodating to all my needs five star for me

2/10

Poor

02 Aug 2026

Wilson Leonel Aguilar

Bed bugs, AC didn't work, after market TV remote didn't work, non working electrical outlets, facility is in really poor conditions.

Never coming back.

8/10

Excellent

30 Jul 2026

DERRICK

The only thing is that no coffee is available during the stay

2/10

Poor

25 Jul 2026

John

They said they had a complete breakfast. All they had was cereal, fruit and waffles no eggs, no sausage no hashbrowns. That’s the only reason why I’ve booked this hotel because they had a complete breakfast. I was so disappointed. I wanted to cancel my second day, but I decided differently and stayed, but I did not eat no breakfast.

2/10

Poor

22 Jul 2026

Mayra

The room had a strong smell. Also the sink was leaking water onto the carpet. Will not stay there next time

6/10

Pleasant

21 Jul 2026

Danielle

Parking there is a so difficult.

Partner

10/10

Exceptional

19 Jul 2026

eric

Everyone was great

10/10

Exceptional

16 Jul 2026

Kenneth

The photos of the property looked exactly like the property. The front desk staff were extremely helpful. The hotel was an excellent price for the area.

Self

6/10

Pleasant

13 Jul 2026

John

This place has 2 things going for it, off street parking and convenience to where I needed to be. I booked it during the World Cup and it was all that was left at the time. It's reasonably clean and maintained, but barely so. I was traveling alone and didn't need to impress anyone, fortunately.

Self

10/10

Exceptional

10 Jul 2026

Stacey

Great little room with everything I needed. Super friendly staff.

Self

8/10

Excellent

03 Jul 2026

Kristen

The Staff and location were excellent, the courtyard was so charming. I loved how there were potted plants beautifully displayed in the courtyard and all around the property. My only issue is the finishes around the hotel, like the baseboards and older trim not fitting well and while it was very clean, it's hard to keep old cheap materials looking and feeling nice. The hotel lobby was not very inviting, finishes were in disrepair. Our room and the breakfast room were pretty stuffy even though the weather was sublime while we were there. I really want this place to have a 5 star review because some details were so great, but they could put a bit more effort into finishes and the air conditioning and it would be even better. I appreciate the price obviously and it is reflected in this review. All this to say, we will likely choose to stay there again.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Jamar

This is a very nice and clean hotel. The people who work here are very helpful as well.

Self

4/10

Poor

15 Jun 2026

James

Needs a serious upgrade

6/10

Pleasant

05 Jun 2026

Robert

Property needs some TLC. Especially front office. But for the price the amenities were good, room was clean, front dest was very helpful, and nice places to eat and drink within a block.

Partner

4/10

Poor

01 Jun 2026

Venezia

Room was as clean as anyone could get it to be but it was definitely old and run down. The room smells like a public washroom. We were able to pin point that it came from the air conditioner in the room. Great location and price point. You have to compromise if you want it cheap.

Partner

6/10

Pleasant

28 May 2026

Paul

Small room, outdated

Partner

10/10

Exceptional

22 May 2026

Seth

The property was in a great location at a great price! Has free parking which was nice, and is in a beautiful neighbourhood.

Friends

10/10

Exceptional

19 May 2026

ekaterina

Great budget friendly motel! Amazing location, clean rooms, friendly stuff

10/10

Exceptional

17 May 2026

Judy

Nicely decorated, clean room w light

Partner

8/10

Excellent

15 May 2026

Kaden

The location was awesome

Family

6/10

Pleasant

15 May 2026

Norberto

Besides the hotel being in a great area, close to The Grove, Erewhon and its ultra fancy groceries, the out of this world Tesla Diner and other things, the hotel was some odor of damp. We asked to switch rooms because as soon you turn the air conditioner on, the smells becomes stronger… but had the same problem on the new room. The continental breakfast was good and we really enjoyed. You should try the strawberry pancake. It was surprisingly good! The parking garage was a huge point of savings and safety. This hotel is a little diamond in the rough. If it’s parent company drops some money in it, this would be outstanding.

Partner

10/10

Exceptional

12 May 2026

Laura

Clean room. Friendly staff nice area

10/10

Exceptional

08 May 2026

Sharon

Did not eat breakfast, room clean, a/c working

Family

4/10

Poor

08 May 2026

Tony

Facility dated. Coffee weak. Hard boiled eggs-store bought. Fruit old. Staff sleeping at front desk. Bathroom door water damaged on bottom. Not repaired or replaced. Sink had a giant crack in it. Looks like it happened long ago. A/C had like one temperature

6/10

Pleasant

05 May 2026

Lei

Staff is friendly and helpful. location is convenient for doing tours around Hollywood and Beverly Hills. The hotel itself is so so. The bigger rooms (2-bed ones) are facing the noisy traffic. Smaller one-bed room facing the inner garden is better. The amenities are old. Fan in the bathroom and the fridge are loud. Smell in the bathroom won’t go away. Breakfast is very basic.

Family

8/10

Excellent

23 Apr 2026

Richard

We chose not to eat the breakfast only because we had to leave. The room stayed cool, bed we actually pretty comfortable. Cleean room and felt safe. The parking was tricky

Partner

10/10

Exceptional

16 Apr 2026

Alexis

This property is one of the best deals for mid-city and never disappoints. It is no frills, but it is very comfortable, clean, and the staff are wonderful. It is my go to spot when I travel to LA!

Self

10/10

Exceptional

14 Apr 2026

Helena

I had an amazing stay here. Gina, Joy and Essenia were amazing, very caring and helpful. The room had everything I needed and in terms of comfort it exceeded my expectations. It is walking distance of stores, supermarket and restaurants. The grocery/products store at the reception was very helpful. I only gave 4 starts on amenities because it would be amazing to have a washer and dryer at the property for the days I've stayed there. I will be back next time and recommend it.

Self

10/10

Exceptional

14 Apr 2026

Isis

The staff were really nice and the ac in the room perfectly worked and the room was good. Had refrigerator and microwave.

6/10

Pleasant

13 Apr 2026

Parmjit

breakfast was decent, there was AC

Family

6/10

Pleasant

07 Apr 2026

Nancy Ann

I expected better from Best Western.. it was run down, light that didn’t work, carpet was not clean, small room…

Self

8/10

Excellent

31 Mar 2026

John

Selection was small

Partner

10/10

Exceptional

27 Mar 2026

Beth

Did not try the breakfast.

Partner

10/10

Exceptional

17 Mar 2026

Monika

Very clean room! Recently upgraded and it was clear the staff were all very attentive and cared. The TV had working cable too which is a plus lately!

Self

8/10

Excellent

16 Mar 2026

Theresa

AC worked well. Rooms clean.

4/10

Poor

05 Mar 2026

Steve

My review:

1). Person across the hall from us blared his/her television all night long. Woke me up at 4:00 AM. Finally at 6:00 AM we had to call the front office and have the staff pound on their door to get them to turn off the television.

2) Floor above our room creaked whenever somebody walked on it. Woke us up in the morning. Their shower made a lot of noise. It seemed like it was in our room. Walls are paper thin.

3) Whatever you do don’t park in the basement. It is a steep single car lane into the basement. Nearly impossible to make the 90 degree turn to get out. I was an inch from scratching the side of my car trying to get out. My wife had to get out to help me navigate the turn. Wall at base of steep one car lane out had lots of scars from people who weren’t so lucky. There was parking behind hotel.

4) The sink area didn’t have a light. We found this strange. I had to take my contacts out on the bed that had light.

5) Bed was like a rock. Hope you like an extra, extra firm bed.

6) Breakfast was decent. Waffles, cereal, bagels, muffins, cocoa, coffee, boiled eggs, and yogurt.

7) All the buildings around the hotel had bars on them.

8) We asked the receptionist where to eat and she told us of a restaurant down the street that looked aweful. She didn’t tell us that the Beverly Hills Grove was just 3 blocks away. We found out about it by asking a stranger. Hundreds of restaurants and a huge farmers market.

Would not stay there again.

Partner

10/10

Exceptional

26 Feb 2026

Donald

Clean room. Friendly staff. Near coffee shops and restaurants.

Family

10/10

Exceptional

25 Feb 2026

Cheryl

We really enjoyed our stay here. Lo ation was great, staff were lovely and the room was very comfortable.

6/10

Pleasant

24 Feb 2026

Fernando

Drain in shower didn’t work. Some of the outlets didn’t work. Lack of onsite parking that is included

Partner

10/10

Exceptional

22 Feb 2026

Thomas

Check in was quick and easy, and the front desk staff was super friendly. I was able to get into my room a little early, which was nice. The room was smallish, but comfortable. The free underground parking was nice, though it is a little tight getting down and up the ramp. Small to medium cars are ok, but big SUVs or trucks could have a problem. Some restaurants and convenience stores are all in walking distance if needed. I had to checkout before the breakfast was available, so can't comment on that. Overall, I would recommend this hotel, especially considering its location and price!

Self

10/10

Exceptional

20 Feb 2026

Carolina

The staff was helpful, with special thanks to Gina for her kindness and support.

Self

4/10

Poor

18 Feb 2026

Eric

My stay at Sure stay Beverly Hills was NOT up to Best Western standards. The hotel was not well cared for, my white socks became instantly dirty on my rooms carpeted floor.The floor squeak from the upstairs room was non-stop. The rooms are VERY SMALL. No, really tiny. There was a small rack behind the entry door to store any luggage which was completely inadequate.

The shower had no soap dish. Being tall, I thought I could use the top of the bathroom door, to rest my soap and razor as the door opened directly parallel to the shower. Bad move, the top of the door was just filthy with dust. The amount of water which came from the shower head was inadequate to say the least. Each day the bathroom floor was wet as the drain on the sink leaked and within 2 minutes of starting the shower the shower began to flood.(slow drain)

The location of the hotel was great for going to the Peterson Museum, but that seemed like a small positive when having so many negatives.

Side note; They do have a parking garage Very, Very Small and almost impossible to exit due to the narrow width of the exit ramp.

Self

10/10

Exceptional

16 Feb 2026

Paul

Friendly staff, neat, clean, simple for a slightly dated building. Good value.

Leisure Friends

2/10

Poor

13 Feb 2026

Albino

It was difficult to sleep when the walls dont seem insulated. Noise coming from the street and upstairs floor. Definitely not ideal. The room was smaller than what we were expecting and the corridors , rooms and lobby had the walls patched. I dont think they care about maintenance other than doing the bare minimum.

Business Partner

10/10

Exceptional

08 Feb 2026

Fares

nice place and quiet

Business_and_leisure Family

10/10

Exceptional

02 Feb 2026

Charles

Great space

Business_and_leisure Self

10/10

Exceptional

29 Jan 2026

Beth

The staff was very pleasant and helpful.
Room was very clean
Comfortable bed
Great location for our needs

Friends_and_family Family

8/10

Excellent

23 Jan 2026

Gloria

Staff was helpful. One TV wouldn’t work but was quickly fixed. Shower was weird and required instruction in getting water temp ok.

4/10

Poor

23 Jan 2026

Shani

A lot of the ads are broken in the rooms. The heater was broken in my room, but the staff was very nice and gave me a new room, but my car got broken into outside of the hotel.

10/10

Exceptional

14 Jan 2026

Edward

Bridgette (the receptionist) was very lovely and helpful. Room was clean and comfortable.

Friends_and_family Family

8/10

Excellent

21 Nov 2025

Steven

The room was comfy but the toilet was too low. I have arthritis and I found it difficult to use. Everything else was great

Self

8/10

Excellent

20 Nov 2025

Robin

Clean and in a great area

Leisure Family

10/10

Exceptional

16 Nov 2025

Brian

Fresh and tasty breakfast

Self

6/10

Pleasant

16 Nov 2025

Tammy

Would not stay there again. Spend the extra money

Leisure Family

8/10

Excellent

09 Nov 2025

Rachel

We would stay here again. Lots to do in the area. The room had a faint cigarette odor, like it had been a smoking room in the past and the paint hadn't quite masked the smell. The staff was super nice.

Partner

8/10

Excellent

02 Nov 2025

Silvia

The hotel is in a good area, there are options to have food on the same street. Even thought the hotel looks a little bit old, the room was clean and tidy. It has all the necessary amenities. Breakfast was very good for use. It is a continental breaksfast but you have options to choose whatever you fancy. It also has parking, but you can’t book a space in advance for your car and there aren’t spaces for all guests.

Leisure Partner

6/10

Pleasant

25 Oct 2025

Annette

Very nice staff and close to wonderful restaurant and shopping.

Business_and_leisure Self

8/10

Excellent

11 Oct 2025

YEOI LIN

Great location with free parking, which is absolutely a plus for LA. Pan Pacific park is nearby so one can jog or stroll whenever, the Grove and the Farmer’s Market is within walking distance. The only downside is the breakfast imo.

Partner

8/10

Excellent

10 Oct 2025

Tiffany

Nice airport stay

It has been updated. Close to airport and walkable to restaurants. Has bus to take you to airport which is nice. I would stay again.

Partner

10/10

Exceptional

09 Oct 2025

Dennis

Great staff

6/10

Pleasant

07 Oct 2025

Leslie

Good for a 2-star hotel. Not the cleanest, but they do offer to freshen up your room every day. Breakfast is good if you can get to it. The breakfast room is very small and usually full of people. Location is decent as its near several bus stops and the original farmer's market. Centrally located in LA and in a generally safe area. Good value for what we needed it for (a place to sleep and have breakfast).

Leisure Partner

4/10

Poor

04 Oct 2025

Nidhi

The rooms were smelly

Partner

10/10

Exceptional

04 Oct 2025

Veronica

The under ground parking is very very narrow to get in and out. Only one way in and out.

Leisure Partner

2/10

Poor

02 Oct 2025

Araz

Nasty, we checked in and the room was full of cockroaches! Nasty!

Business Self

10/10

Exceptional

02 Oct 2025

Jessica

Excellent!

Leisure

2/10

Poor

30 Sep 2025

theresa

Not healthy and limited options. There was a cockroach in the bathroom. The parking is limited and very challenging to utilize.

Leisure Family

8/10

Excellent

29 Sep 2025

Maria Teresa

Very friendly staff, both on the check in main desk & the breakfast room.

Leisure Family

6/10

Pleasant

22 Sep 2025

Carol

If you like tiny house living.

The room was clean and the bed was comfortable. However, the roo..was extremely small. There was o ly enough room for the queen sixed bed amd just enough space to walk around it. There was no room for even a chair. Just a bed. We found a live roach in the bathroom. Parking was underground with only enough space for 10 cars, so some custo.ers had to park somewherenout on the street. The AC init was quite noisy. Fortunately, we didnt spend much time n in the room. There was a pleasant patio for sitting and eati g, or justbto read a book. The hotel is conveniently close to the Movie Museum, Farmers Market, and the LaBrea tarpits. There wereany good restaurants also wothin walking distance.

Partner

10/10

Exceptional

19 Sep 2025

Ernesto

Like staying in a European Hotel

The hotel reminded of a European style hotel. It was small, comfortable with few frills but above average in quality for the price that we paid. The continental breakfast, though limited, had a good selection that included breakfast burritos, hard boiled eggs, waffles and fresh fruit. The room was small, but had everything that we needed, specifically a refrigerator and microwave. When compared to other affordable hotels in the area, SureStay gets high marks for its overall quality and great location, close to the Farmers Market, the Grove and several excellent restaurants. I should add that they have an elevator, which was a big plus for my wife.

Partner

4/10

Poor

14 Sep 2025

Jay

Toilet flush did not work properly. Electrical outlet to charge are poor quality. Breakfast limited and run out of stock. Window wood blinds are broken..Parking Garage- drainage lines leaking from ceilings.

Business Family

6/10

Pleasant

04 Sep 2025

Apple

We appreciated the free parking, which made our stay very convenient. However, the room was a bit small for the price, and we noticed some flies and fruit flies. Additionally, some of the staff could be more friendly. The property also does not have a pool, which we had hoped to enjoy. There are several areas that could be improved for a more pleasant experience.

Leisure Family_with_children

10/10

Exceptional

28 Aug 2025

andrea

Employees are exceptional!! Building is a bit old but clean! Parking is NOT for large vehicles so don’t attempt!!!

Leisure Partner

10/10

Exceptional

28 Aug 2025

Hai

Affordable with reasonably amenities, enough said

Leisure Partner

6/10

Pleasant

25 Aug 2025

Makhabbat

Property is clean but smell is bad. Breakfast is complimentary I understand but it wasn’t good.. Couldn’t drink the coffee at all. Staff was good.

Business_and_leisure Family

10/10

Exceptional

25 Aug 2025

Lisa

It was out dated and needed central air

Friends_and_family Family

2/10

Poor

24 Aug 2025

Michal

The pictures are catfishing. The decore is the same as in the photos, but the actual hotel quality looks completely different than the photos. The door had a gap in it and didn’t close all the way so I could hear all the outside noises. All we did was check in and get ready then we left for the night, once we came back there were roaches in the bathroom, in tote bag and near the nightstand. We checked out immediately, had only been checked in from 4pm-1am and still had to pay for 1 full night. They placed a hold on both my debit card that I swiped for payment at check-in hotel and my credit card which I held the reservation for at the time of booking.

6/10

Pleasant

11 Aug 2025

Virginia

Loud outside of our window, shouting people at the bus stop, did not like that anyone could just walk into the building at any time from the garage. Did not feel real safe.

8/10

Excellent

05 Aug 2025

Nathan

The location is nice, and the staff is friendly and helpful

Business_and_leisure Self

2/10

Poor

01 Aug 2025

Sibel KURTOGLU

Subject: URGENT Complaint – Child Injury, No Staff, Security Breach – Full Refund Request
Booking #704889130 | Itinerary: 73137103274861

Dear Expedia Support,

I am submitting a formal complaint regarding my stay in Los Angeles (June 12–15, 2025) due to multiple severe safety and service failures.

1. My child was injured in the hotel room – on June 13, while lying on the bed, my son sustained a bleeding facial injury due to dangerous furniture (bed structure or sharp edges). The bedsheets were stained with blood. I have attached photos.

2. On June 14, when we returned late at night, we were locked out of our room. There was no staff on-site, and only a handwritten note said “Front desk on break until further notice.” We waited outside for 3–4 hours with a child, unable to access our room.

3. The property was completely insecure – the exterior doors were left open to anyone, and there was no security or staff to control access. Anyone could enter from the street. This created a serious safety risk, especially at night.

I tried to contact Expedia via chat multiple times, but your agents either ignored the issue or disconnected the conversation without resolution.

I am requesting a FULL refund of $816.91 and a formal investigation into this property. It was unsafe, unmanaged, and dangerous for families.

Please respond urgently.

—
Guest Name: Sibel Kurtoglu
Confirmation Number: 704889130
Itinerary Number: 73137103274861
Check-in: June 12, 2025
Check-out: June 15,

Family_with_children

4/10

Poor

31 Jul 2025

Lisa

I asked for a handicapped room for my father who's in a wheelchair and didn't get one, and no table or chairs in the room to sit on. I had to chairs from the patio area.

Business Family

8/10

Excellent

13 Jul 2025

Joann

Only complaint I might have is the size of the room and that the bathtub did not have anti-slip coating other than that a nice hotel

Leisure Partner

8/10

Excellent

13 Jul 2025

jhonny alberto

es bueno

Friends_and_family Friends

10/10

Exceptional

10 Jul 2025

Robert

You could tell that it's an older place, but it's been well maintained overall. But the rooms and above ground looks very nice...

Business_and_leisure Self

10/10

Exceptional

10 Jul 2025

Daniel

Very nice room

4/10

Poor

02 Jul 2025

Helen Catrece

Old

The hotel is in dire need of renovation

Partner

2/10

Poor

28 Jun 2025

maria

Horrible, smelly, room

The room had unpleasant smell from a combination of old, smoke, mold, and chlorine. At first we thought it would improve with the windows open, but it did not. We had a late check in, so it was not easy to move out and find a different hotel. The next morning, a room attnendant offered a diffrent room, but guess what, it smelled the same.
Also, the toilet flush was not completely working . We had to hold the lever a couple of mins before the water could go down.
This was defimitely not a pleasant stay.

Friends_and_family Family

2/10

Poor

26 Jun 2025

Phillip

The room we were given was hot and stuffy. The a/c unit was right beside the bed and had a very strong urine odor blowing out of it. We asked to be moved to a different room. The room we were moved had a very strong sewer smell coming out of the bathroom. Breathing that foul air is not acceptable.

After the first night I tried to cancel the reservation, but the hotel would not refund my payment.

Highly disappointing. Extremely unclean. Would never recommend this hotel to anyone.

Partner

10/10

Exceptional

25 Jun 2025

Perry

Superb service in this SureStay Best Western Beverly Blvd. special mention to Manager Joanna, Gina, Christy and Bridget!
Big thank you ! Be coming back.

Business_and_leisure Partner

8/10

Excellent

18 Jun 2025

Stacy

clean and was great for our overnight stay

Business Family

4/10

Poor

14 Jun 2025

Lowell

We stayed in a room that fronted on Beverly Blvd. Very noisy all night! The room needs two double pane windows to sound proof the room.

Leisure Family

10/10

Exceptional

12 Jun 2025

Steven

I love the area. Staff sucked.

Leisure

6/10

Pleasant

05 Jun 2025

Leslie

Quite old and dated. Breakfast was very ordinary.

Leisure Partner

8/10

Excellent

01 Jun 2025

Roberta

Needed a place to stay in a very expensive area. This hotel is basic but clean with a friendly staff - and more affordable than anything else. It was our second stay.

Partner

6/10

Pleasant

30 May 2025

Lior Yonatan

For low cost accommodation it can be considered good.

Leisure Self

6/10

Pleasant

14 May 2025

Poncho

.

10/10

Exceptional

13 May 2025

Leo

Property was central to everything and the staff was friendly

Leisure

2/10

Poor

12 May 2025

Samantha

Had issues with my room when checking in. The front desk receptionist was not kind or friendly. Our had knats that they did nothing about. Sink was broken so the hot and cold were only working sometimes. Breakfast was very limited and not much of a variety to choose from.

Leisure Family

10/10

Exceptional

12 May 2025

Thomas

Good Place & Great Staff.

The hotel was great. I really want to give a ton of credit to the person up front (Bridgette Joy) she was great, She helped us with some problems with some of reservations from the app & she was overall very kind. The place was pretty nice.

Friends_and_family Family

4/10

Poor

08 May 2025

Iris

Old hotel but clean.
Not upto BW standards
Wake up call didnt happen
Coffee machine broken
Sink in bedroom clogged
Hotel doors were open 24hrs a day but not the front desk.

Leisure Family

6/10

Pleasant

02 May 2025

ian

Overall - for a budget accomodation. It does the job. Unfortunately. We ended up checking out early as it was not for us. When I first checked in - staff was super friendly which is amazing! Big tick. However that was about all I can give positives for. Our room was tidy however the fridge rattled all night. The people above us sounded like a heard of elephants running rampant until 4am. The shower ceiling looked to almost be falling down and the carpark was super tight - if I didn’t have someone guiding me I would not have been able to get out without damaging the rental car.

Leisure Family_with_children