1 Hotel West Hollywood

United States , Los Angeles - CA
West Hollywood, 8490 West Sunset Boulevard
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100 reviews shown

8/10

Excellent

10 Mar 2026

Mark

5 star amenities but not ( star service.
Late room cleans. Thin walls. Can’t get service by the pool need to order on app and collect from restaurant. Very strange

Self

6/10

Pleasant

08 Mar 2026

Karina

Not anywhere close to 5 star… seems poorly managed but staff tried to help where they could. Pool was a DISASTER with dirty towels everywhere and no employees in sight. Elevator broke one day, no hot water in the shower one morning, gave me the same room as someone else at check in which was awkward at the room door! Literally one hotel Pilates class offered over my 7 night stay. Guy behind the breakfast counter this morning was also so rude when I asked if I could move inside… funny as they automatically add 20% tip to counter orders.

The dinner staff were lovely - Brenda and Kean I believe - true professionals with smiles on their faces.

10/10

Exceptional

27 Feb 2026

MariaElena

My stay was absolutely extraordinary. The hotel is beautiful, with a strong wellness atmosphere that makes you feel calm and grounded from the moment you step into the lobby. There’s an immediate sense of tranquility that truly sets the tone for the entire experience.

The staff was incredibly kind and welcoming throughout my stay. One detail I especially loved is their open dining concept — you can order from one central place and have your food brought to wherever you’re seated, whether that’s the bar, the garden, or the restaurant. It makes everything feel very relaxed and convenient. Even if you’re simply enjoying a glass of wine, there are so many comfortable spots to sit and unwind.

I didn’t have the opportunity to visit the spa this time, but I was given a room on the 10th floor and was very happy with my stay overall.

The restaurant Madeo is located on the property (though it’s not owned by the hotel). It’s originally from Italy, and I 100% recommend it.

A truly lovely experience — I would definitely return.

Self

10/10

Exceptional

18 Feb 2026

Rafael

Everything was great and we love the stay

Partner

6/10

Pleasant

10 Feb 2026

Deborah

fun space too many hidden charges for Everything!! air temp/ controls/ sound are awful too hot/ too cold/ to loud.
cant open windows unless you are in a room w/ terrace
great gym/ pool area
great bar / lobby area when not over crowded
restaurant next door is fantastic!!

Business

10/10

Exceptional

08 Feb 2026

Chris

Room was clean, friendly staff always ready to help, amazing property

Leisure Family

10/10

Exceptional

07 Feb 2026

Yoel

Got free Champagne for my Bday. Beautiful Suite. Defo recommend this Hotel. Rustic style and rooftop bar was amazing.

10/10

Exceptional

02 Feb 2026

Hanrin

Beautiful rooms and nice area. Good restaurants. Good bar. Nice service

10/10

Exceptional

27 Jan 2026

Haider

Clean room and friendly staff!

10/10

Exceptional

26 Jan 2026

LIDA

Perfect

6/10

Pleasant

11 Jan 2026

Michael

This used to be a luxury hotel, now for the price it seems to be superficial luxury.It’s not quite the same as it had been. Skyline room was very small. The front desk staff were moderately friendly or helpful. Significant amenity charges regardless of use, Excessive valet charges.

Business

10/10

Exceptional

08 Jan 2026

Kim

Everything was top notch!

Leisure Family

4/10

Poor

31 Dec 2025

Anna-marie

We're out in a room which we shouldn't have and was told after it was

10/10

Exceptional

25 Dec 2025

Ahlam

Amazing staff! Comfortable room.

8/10

Excellent

25 Dec 2025

Linda

Great location, clean room. The gym is quite small but in general its a nice place to stay

Leisure Self

4/10

Poor

08 Dec 2025

Lee

Upon check in, the room I was assigned looked NOTHING like the one in the pics I paid for. Zero view, and no separate lounge area. I went back down to the reception and I had to pay $118 for an upgrade for a decent room. That took the proce to over $800 for one night

The Burger at the bar was average. deffo not worth the price as it was dry. The drinks were ok but not amazing. The bar guy was mostly chatting to a colleague who was off duty and the topics made for wild listening tbh.

Upon check out, I was charged for an overnight stay of $75 despite checking out at 9pm as my flight was moved to an earlier start the next morning.

Then a charge for a whisky in the room I didn't consume.

Overall, not in a rush to go back for $850 a night. Management has work to do to make this feel like a true high end location.

8/10

Excellent

04 Dec 2025

Sylvester

Good

10/10

Exceptional

28 Nov 2025

Hannah

perfect location

Leisure Friends

8/10

Excellent

16 Nov 2025

Michael

Clean room and ideal location

8/10

Excellent

14 Nov 2025

Adam

The 3rd time we’ve stayed at the hotel so we do like it. Rooms are comfy. The staff are friendly, bar area is really nice, the pool is always busy as it’s quite small. There are often private events on that restrict access to other areas. Music can be too loud for such events. Beds are comfy and rooms are clean.

Business_and_leisure Family

10/10

Exceptional

01 Nov 2025

Hallie

1 Hotel never disappoints! My favorite hotel chain. Exceptional design, service and amenities.

2/10

Poor

25 Oct 2025

Jorge

I was mistreated by employees. Then two big owners started hitting me on the street causing me not to check in as I lost there my jacket with cards and passport. You should request surveillance

Self

8/10

Excellent

16 Oct 2025

Hakop

It was ok

Leisure Partner

10/10

Exceptional

13 Oct 2025

Janusz

This hotel has a really cool weekend vibe and was a great place to arrive for our stay on a Saturday. Thank you to Starr for a great check-in and Casey in Juniper bar for looking after us. Roof bar in the West Tower has great LA views. Loved the sunken garden for nightime energy and morning coffee. Excellent service, food and drinks. Room was nice overlooking the Hills. Great location to watch downtown LA sunrises, and for walking to Beverly Hills. Would not want to be any nearer to Hollywood as it is all pretty run down. And for balance, shower water pressure could be better and ran cold for 5 minutes before hot arrived. And 5* should provide complimentary water in the room - not everything should be designed to extract your dollars. Overall a very positive experience.

Leisure Partner

10/10

Exceptional

03 Oct 2025

Shannon

Plant lovers dream! Lovely vibe.

Partner

10/10

Exceptional

30 Sep 2025

Ann

Do you have shops in the hotel? Spa, for hair service?

Friends_and_family Friends

10/10

Exceptional

23 Sep 2025

Manbir

Excellent

Business_and_leisure Self

10/10

Exceptional

15 Sep 2025

alexandra

Amazing stay

Loved Rebecca, loved the hotel. Would stay here again.

10/10

Exceptional

14 Sep 2025

Elizabeth

What a fabulous stay!! The staff went over and above to get me an early check in and made sure all aspects were flawless. Thank you 1!!

Business_and_leisure Self

10/10

Exceptional

09 Sep 2025

Rachel

Beautiful hotel with Tulum vibes, perfectly located with access to everything. The staff were amazing, friendly, and funny. The restaurant was great with outdoor seating and the workout facility was serene and calming. The perfect place to stay in LA.

Leisure Family

10/10

Exceptional

01 Sep 2025

Laura

Beautiful hotel, most comfortable beds, overall a solid choice for West Hollywood

Leisure Friends

10/10

Exceptional

23 Aug 2025

Galyna

Excellent service

Business_and_leisure Friends

10/10

Exceptional

18 Aug 2025

Christopher

Excellent

2/10

Poor

10 Aug 2025

Rick

So disappointed in our stay here. We’ve heard amazing things about 1Hotel brand and it’s our first time. Upon arrival, the lobby was soooo incredibly noisy. I asked the person checking in as I’m screaming across
The counter is it always this loud and obnoxious and he said no, it’s not. They were hosting an event that day and it was just so loud. But what really bothered me was the “ scheduled blackout” that they said they had text all their guest about. I did not receive any text about the scheduled blackout. I elevator was in the middle of my shower and the lights went out. There was no electricity for the elevators to work. I had to carry all my bags down the stairs, no air conditioner in the heat of the summer. It was unbelievable very disappointed. If they knew they were going to have to shut off the power, they shouldn’t book any rooms in that tower. It’s unfair to us as a guest.

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

wesam

Great

4/10

Poor

06 Aug 2025

Christopher

Hotel didn’t have power yet they checked me in and room wasn’t ready and then went to room (where they said there was power) and no
power there either. Had meetings and dinner
To get ready for and ended up having to ask profusely to change rooms or get my money back for the reservation.

Business_and_leisure Partner

10/10

Exceptional

28 Jul 2025

Emily

Great location

Business Self

10/10

Exceptional

21 Jul 2025

Alejandra

Eveyrhing was perfect! I love staying at 1 hotel

10/10

Exceptional

14 Jul 2025

Han-Yi

Amazing hotel, love the aesthetic and location!

Leisure Family

10/10

Exceptional

04 Jul 2025

Heidi

Fantastic hotel - highly recommend.

10/10

Exceptional

03 Jul 2025

Sam

Convenient location, beautifully decorated and friendly staff

Leisure Family

10/10

Exceptional

03 Jul 2025

Trent

Always my favorite place to stay in WH

Leisure Self

10/10

Exceptional

29 Jun 2025

andrea

Amazing

10/10

Exceptional

22 Jun 2025

Melissa

Expectation were met above and beyond! Traveled with the family and our experience could not had been better. From the moment of arrival, all the staff if sure to great you and make you feel welcomed. Amenities and views were amazing! I don’t think you will ever want to stay anywhere else once your experience a stay here !!!

Leisure Family

10/10

Exceptional

11 Jun 2025

Joanna

Beautiful hotel and wonderful staff!

10/10

Exceptional

09 Jun 2025

GABRIEL

Very nice people

10/10

Exceptional

08 Jun 2025

Yasin

Beautiful property and friendly staff

Business_and_leisure

2/10

Poor

03 Jun 2025

Thiago

Really disappointing having come from the 1 hotel miami beach. I arrived at 3am after an 8 hour delay, nobody was able to help me with my luggage, and hotel was empty, i had to find a staff member in the office to check me in which took 20 minutes and a 10 minute wait just to have a room key be made? No room service until 6am either is bizarre in a 5 star hotel. I requested late check out, (1 hour was granted) yet even when i had do not disturb on the door, housekeeping knocked 3 times to ask when I was leaving. I would appreciate a response please as from my account you can see i have never complained or had an issue with any hotel like this, as a frequent traveller this was a disastrous experience and unfortunate. I look forward to hearing from you soon.

Self

10/10

Exceptional

02 Jun 2025

Brian

It was ok for the cost but not special

Leisure Friends

6/10

Pleasant

31 May 2025

Chloe

A Mixed Stay at 1 Hotel West Hollywood
Our anniversary stay at 1 Hotel West Hollywood, though in a prime West Hollywood location, was a mix of highs and lows. Having enjoyed the 1 Hotel San Francisco, my expectations for consistent excellence were high, but unfortunately not fully met.
Early pool access was a nice start, allowing us to relax before check-in. However, the check-in itself felt impersonal; we received a text our room was ready, but no warm welcome or overview of the hotel's amenities was given. This lack of basic orientation was disappointing for a hotel of this caliber. Our room was also initially dirty, with a sheet wedged between the couch and window. While quickly rectified and followed by a lovely anniversary champagne and treats, it marred our arrival experience.
The Bamford Spa felt rudimentary and lacked a truly relaxing atmosphere, with a shared single bathroom and no proper lounge. I'd honestly recommend skipping it for now. While the pool bar staff were excellent, the hotel's public access policy meant the lobby often turned into a loud \"influencer\" hotspot or even a nightclub at night, which wasn't disclosed. We also found out about services like their car service too late due to poor communication about available amenities throughout our stay.
Despite these issues, the prime location to shopping, dining, and entertainment makes me consider a return. However, I truly hope for improved service consistency and clearer communication to match branding!

Partner

6/10

Pleasant

26 May 2025

Joy

It was just okay..Service isn't the best, but it is a beautiful hotel.

Leisure Partner

10/10

Exceptional

26 May 2025

Autumn

Jackson is amazing!! He has the best personality ever haha thanks for everything

Leisure Partner

8/10

Excellent

26 May 2025

Andrea

Rooftop pool is very nice, staff is accommodating. Wish that plain water was more plentiful and available. Enjoyed the snacks available in the lobby the last time more, they didn't really put stuff out this time around.

Business_and_leisure Self

6/10

Pleasant

18 May 2025

Antrell

Room was not ready at check in causing us to be late to reservations.

10/10

Exceptional

10 May 2025

Sophia

Perfect!

8/10

Excellent

22 Apr 2025

George

Still new and appealing

Business Self

8/10

Excellent

19 Apr 2025

Kylie

Guy at the front desk who checked me in was super awesome and the rooms are SO nice. Actually was going to give this property five stars and say I was blown away…. Until I checked out and had an unfavorable experience at the valet.

The attendant who pulled up my car straight up stared at me and watched as I struggled to get all my luggage into the trunk — didn’t even attempt to help, which was strange for a 5-star hotel. I honestly don’t know why I still tipped him.

10/10

Exceptional

16 Apr 2025

Bella

Really stunning hotel, super relaxing vibe. Area is a great in between if you’re wanting to see a bit of everything. Staff were super accomodating and kind. Overall, really lovely stay.

Business_and_leisure

8/10

Excellent

12 Apr 2025

Randeep

Decent hotel. Good Vibe. Good location.

Excellent location. Good vibe in the common areas.
The rooms are average at best.

Partner

10/10

Exceptional

12 Apr 2025

Jeanette

Great.

8/10

Excellent

12 Apr 2025

Judith

I loved the verdant patio and all the other outdoor and indoor common areas including the bar and restaurants. But everything was expensive; $70 a night just to park, even had to pay for ice in a bucket. No vent in the bathroom.

Leisure Partner

2/10

Poor

11 Apr 2025

Allison

Stayed in a suite and everything was broken: phone didn't work, outlets didn't work, TV wouldn't turn on, it was actually laughable. They lost our luggage when bringing it up to the room so we waited two hours for them to find it. It's cute but literally the worst hotel to stay at

Leisure Family

2/10

Poor

09 Apr 2025

Nikhil

Ac shuts off when you sleep

Business Self

10/10

Exceptional

05 Apr 2025

Kenneth

Great location.

Leisure Partner

10/10

Exceptional

02 Apr 2025

Gregory

Very nice place. Main bar opens too late and closes too early.

10/10

Exceptional

30 Mar 2025

Bart

Excellent stay

8/10

Excellent

21 Mar 2025

Verified traveler

Very posh, but why carved holes in doors?

Very posh hotel. Great for trend setters and those wanting to be seen in the many instragramable areas of the hotel. One very specific downside - the bathroom door has an architectural hole in it about about 6”x18” long. Not great for privacy.

Partner

10/10

Exceptional

17 Mar 2025

Jaclyn

The hotel had such a great atmosphere. It made you feel welcomed.

Leisure Partner

10/10

Exceptional

14 Mar 2025

Dr. Lindokuhle

Stunning oasis.

Leisure Friends

4/10

Poor

10 Mar 2025

Stephen

This is not a $700/night hotel regardless of location. My child cut his finger on flaking chrome water spigot in shower and when reported, staff could not have cared less about it.. other rusted fixtures in the bathroom / Splinter farm furniture.. so charming.. Oh but the view? Watching people go in and out of a cannabis dispensary all day .. yay. The cars on street below will wake you up periodically through-out the night and we were on the 9th floor. Speaking of noise, the refrigerator was rattling away but you don't have that convenance because its full of the organic free-range almond milk and responsibly sourced sustainable granola they're trying to peddle. Great parking though right? Sure for an additional $70 a night and only (slow) valet so you have to dead-stare the guy right in the eye or pretend to be distracted while you stiff him because your already pissed at the $70.. Maybe my limited intellect and uncultured experiences don't allow me to appreciate the decor but hanging dead sticks and weeds on the wall doesn't really connect me with nature. AND lastly.. Only an expresso machine in room. not coffee: so confusing and complicated to use they have to print the instructions on a napkin which you only find after 10 frustrating minutes. Such a joy to figure out after a night of interrupted sleep from the MarioCart on the street below . Skip this one guys..

Leisure Family

10/10

Exceptional

02 Mar 2025

Dmitriy

Nice

10/10

Exceptional

17 Feb 2025

Bavneet

Always enjoy my stay at the 1Hotel West Hollywood. The staff is always so kind, it’s close to everything in this area! I was solo on this trip, and felt so safe during the entire stay!!

Business_and_leisure Self

10/10

Exceptional

05 Feb 2025

Maiia

Beautiful place

8/10

Excellent

12 Jan 2025

Allahyar

Good location

Leisure Family

2/10

Poor

08 Jan 2025

Patricia

Room bathroom shower was not working! Unacceptable!

Leisure Family

10/10

Exceptional

08 Jan 2025

Eric

Gorgeous new hotel with lush and modern interior. Every detail is well thought out giving it a ultra sexy vibe.

Business_and_leisure Partner

10/10

Exceptional

29 Dec 2024

Hemant

Nice location

Leisure

6/10

Pleasant

23 Dec 2024

Bruno

Very disappointing.

Location was good, gym & pool area were nice, crowd was fun. Staff was generally good.

Room was very basic, bathroom in particular (a bath/shower combo in a recently built five star hotel?)

Pool area was shut down for a whole day for maintenance.

Prices were too high for bfast though. Same for drinks at the bar ($90 for 2 cocktails & an order of fries).

Concierge was hapless, left work without passing along our file to anyone (we had asked for help for dinner rez & concert tickets), something I have never experienced in 30 years of staying at high end hotels.

Anyhow, wont be back and wont recommend.

Leisure Family

2/10

Poor

07 Dec 2024

Katlyn

Housekeeping stole my wedding ring. When we reported it to the hotel it time and time again they would do anything. We had to file a police report and after that the hotel still did not want to cooperate. They weren’t willing to question the housekeeper, check cameras or even call us back. We have been 1 beach club members for 5 years and stayed at many hotels. This hotel is unsafe and a disgrace, do yourself a favor and do not stay here

Leisure Family

10/10

Exceptional

03 Dec 2024

Rob

Amazing property

10/10

Exceptional

28 Nov 2024

Marco

Only spot to be

Leisure Friends

8/10

Excellent

22 Nov 2024

david

expand the in hotel dining choices

Business Self

10/10

Exceptional

18 Nov 2024

Abdullah

Amazing

One of the best hotel experiences I’ve ever had! The atmosphere was serene, the staff were incredibly friendly, and everything from the room to the dining options was flawless. Definitely looking forward to staying here again in the future.

Self

10/10

Exceptional

17 Nov 2024

William

Great hotel

Business_and_leisure Partner

10/10

Exceptional

27 Oct 2024

karly

You won’t be disappointed!

Had an incredible stay at this absolutely gorgeous property. Juliette at the front desk was so kind and made sure our anniversary trip started out right! Thank you Juliette.

Partner

10/10

Exceptional

21 Oct 2024

Dolly

Enjoy the entire experience of staying at the hotel

Leisure Family

10/10

Exceptional

18 Oct 2024

Katherine

Pro: Clean, appreciated the late checkout for no additional fee, great customer service, awesome bar/restaurant, close to all things Westwood, utilized Audi test drive to run a few errands which was convenient. This would be my go-to hotel in Wwood

Cons: lack of light (it’s bizarre), the gym is strangely hot & humid. Make sure to ask for a room on the city skyline side of the hotel.

Leisure Friends

10/10

Exceptional

18 Oct 2024

Jennifer

The 1 is always the best all around!

Leisure Partner

10/10

Exceptional

17 Oct 2024

Nicholas

Walkable and stylish in the heart of weho

Business Partner

10/10

Exceptional

12 Oct 2024

Jeanne

Can't wait to stay here again!!

Leisure Family

10/10

Exceptional

07 Oct 2024

janelle

Property was nice - rooms were nice. Just hate the two different towers bc getting out seemed far too complicated than it needed to be lol but overall experience 10/10. No complaints for my 2 day stay - try Madeos for dinner - great Italian food right next door if you’re too lazy to go out anywhere.

Business_and_leisure Friends

2/10

Poor

07 Oct 2024

Yasmin

Roaches everywhere ! Oh my goodness ! I have never experienced so many at once everywhere
In the lobby! My room! I can’t even imagine !
They the huge ones !
Imagine I being a roach home. I need to speak to the hotel immediately there are coach roaches everywhere

6/10

Pleasant

02 Oct 2024

alice bonython

It was my second time staying at the 1 in West Hollywood and this time round was unfortunately filled with disappointment, all to do with the lack of customer service. I absolutely loved it the first time but I was continually let down by the staff - mainly those on the front desk. After rooms not being ready for hours past the check in time I got in the room it was directly facing construction and the busiest part of sunset so my soundtrack was cars honking and construction work. I ended up calling asking to change rooms around 8am the next day because I was just exhausted and didn’t want to spend the next 8 days not being able to rest. I was told I could move and if I was out to pack up my bags so they could move everything over once the room was ready and that they’d call so I can change over my keys. It got to 6pm and I had to get ready yet I still hadn’t been contacted, I went down to reception to which they said the room had been ready for hours and it seemed like the staff didn’t want to take accountability for anything and just blame whoever else was on shift when things were said. On my last day at the hotel I went for coffee with a friend around 9:30am and at around 10:30 I get a call from the hotel asking if I had left and I said no to which they said oh sorry we will check you back in. When I went to grab my bags the keys didn’t work and I ended up almost missing my flight because there were 8-10 people waiting at reception so it took 30/40 mins to resolve the key

Business_and_leisure Self

10/10

Exceptional

21 Sep 2024

Olubayo

Will stay here always

8/10

Excellent

16 Sep 2024

Yardley

LAX family trip

We had an incredible stay there and really enjoyed the location. Love the ambiance of the hotel and all but there was a terrible smell upon entry of the hotel apparently they were cleaning out the dumpsters which created a terrible smell throughout the exterior of the hotel not pleasant as we walked in and out of the property.

The hallways in the room smelled like food a lot they should definitely invest in some kind of aerosol sprays that moat throughout the halls every so often. Espc for the caliber of this property/stay. It is the 1hofel
There should be zero smells ( bad odor) throughout the facility.

Friends_and_family Family

8/10

Excellent

06 Sep 2024

Gina

Service was great! Only complaint was the overnight valet parking fee was $70!!!

Leisure Family

10/10

Exceptional

29 Aug 2024

IZHAK

10/10

Exceptional

29 Aug 2024

Domenico

Property is beautiful just be prepared to walk to see the other hotels

Leisure

6/10

Pleasant

11 Aug 2024

Canan

The dog in the next room barked until the morning, the generator noise was terrible until 5.5 pm in the morning, it worked all the time and I couldn't sleep at all, I passed out at 8 in the morning, they told me to check out at 12 until 11, I left the hotel at 1:00 as I was sick with insomnia, the best place in Los Angeles. I stayed in two good hotels for one night each, Friday and Saturday, the weekend was a disgrace. I have a serious complaint about the edition Hotel and Hotel 1, none of the employees are helpful

Business_and_leisure Self

10/10

Exceptional

08 Aug 2024

Boyd

Amazing