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Residencial Joao XXI

Lisbon · Portugal

Rua Gomes Freire, 179-1View location

6.8/10Good496 Reviews
Cleanliness7.0/107.0
Service7.2/107.2
Comfort6.8/106.8
Condition6.4/106.4
Location7.8/107.8
Neighborhood7.6/107.6
Amenities5.0/105.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Residencial Joao XXI

Located in the heart of Lisbon, Residencial João XXI offers convenient access to Avenida da Liberdade and Marquis of Pombal Square, both within a 15-minute walk. This guesthouse provides complimentary Wi-Fi and tour/ticket assistance.

Each of the 30 guestrooms features a private bathroom with a shower/tub combination, a desk, and an iron/ironing board. Additional amenities include multilingual staff, luggage storage, and a safe deposit box at the front desk. A roundtrip airport shuttle is available for a surcharge (upon request). Rossio Square is 1.

2 miles away, and Campo Grande is 2 miles from the property.

Read more about this hotelShow less

A stay at Residencial João XXI places you in the heart of Lisbon, within a 15-minute walk of Avenida da Liberdade and Marquis of Pombal Square. This guesthouse is 1.4 mi (2.2 km) from Rossio Square and 12.2 mi (19.6 km) from Costa da Caparica Beach.

Make yourself at home in one of the 30 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards. Featured amenities include multilingual staff, luggage storage, and an elevator.

A roundtrip airport shuttle is provided for a surcharge (available on request).

Popular amenities

Free WiFi
Airport transfers
Concierge
Non-smoking

Check-in and check-out

Check-in from 4:30 PM
Check-in until 10:00 PM
Check-out until 11:00 AM

Hotel policies

No front desk Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

    We have included all charges provided to us by the property.

  • Special Instructions
    There is no front desk at this property. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. \nGuests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher
  • Optional fees
    • Airport shuttle fee: EUR 18 per vehicle (one way)
    • Nearby parking fee: EUR 7 per day
    • Crib (infant bed) fee: EUR 5.0 per night
    • Rollaway bed fee: EUR 15.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    Spanish

Nearby attractions

Hospital Dona Estefania 0.4 km / 0.2 mi
Avenida Almirante Reis 0.8 km / 0.5 mi
Saldanha Square 0.8 km / 0.5 mi
Eduardo VII Park 0.9 km / 0.6 mi
Marquis of Pombal Square 1 km / 0.6 mi
Avenida da Liberdade 1 km / 0.6 mi
Torel Garden 1.2 km / 0.7 mi
El Corte Ingles Mall 1.2 km / 0.8 mi
Instituto Superior Tecnico 1.3 km / 0.8 mi
Rua das Portas de Santo Antão 1.4 km / 0.9 mi
Hospital Sao Jose 1.4 km / 0.9 mi
Martim Moniz Square 1.4 km / 0.9 mi
Botanical Garden 1.5 km / 0.9 mi
Estufa Fria 1.5 km / 0.9 mi
Coliseu dos Recreios 1.6 km / 1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 30
  • hotel
  • Wheelchair-accessible
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Multilingual staff
  • Lift access
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Residencial Joao XXI

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Residencial Joao XXI

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE CAPACITY 3TRIPLE • CAPACITY 3TPL.C3

    Photos are not available for this room type.

    Residencial Joao XXI

    TRIPLE CAPACITY 3

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    CAPACITY 3

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.C3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Residencial Joao XXI

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Residencial Joao XXI

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE WITH DOUBLE BEDTRIPLE • WITH DOUBLE BEDTPL.DB

    Photos are not available for this room type.

    Residencial Joao XXI

    TRIPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Residencial Joao XXI

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Residencial Joao XXI

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM

    Photos are not available for this room type.

    Residencial Joao XXI

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Residencial Joao XXI

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Residencial Joao XXI

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Residencial Joao XXI

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B

    Photos are not available for this room type.

    Residencial Joao XXI

    TRIPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Residencial Joao XXI

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Residencial Joao XXI

6.8
Good
496 Reviews
Cleanliness
7.0 /10
Service
7.2 /10
Comfort
6.8 /10
Condition
6.4 /10
Location
7.8 /10
Neighborhood
7.6 /10
Amenities
5.0 /10
100 reviews shown
2/10
Poor
24 Jul 2026
Alfonso
no
6/10
Pleasant
18 Jun 2026
Paschal
Centrally located and check-in was online and pretty straightforward.

The hallways need more light.
The blue towels in the bathroom had a smell (why not use white towels?). Room was clean but the air conditioner had no cover, was exposed, and full of dust.
I noticed tiny roaches in the toilet.
Self
2/10
Poor
17 May 2026
Sidney
Não recomendo o Hotel João XXI.

Minha experiência foi muito ruim. Encontrei ácaros e etc. no colchão, o que me causou uma forte alergia. No terceiro dia pela manhã, após reclamar na recepção, fomos transferidos para outro quarto.

Também enviei uma mensagem para a gerente pelo WhatsApp relatando o problema, mas não recebi nenhuma resposta.

Pela falta de higiene, pelo atendimento insatisfatório e pela ausência de retorno da gerência, não vale a pena se hospedar neste hotel.
Family
10/10
Exceptional
05 May 2026
Idralcino
Good
Family
8/10
Excellent
25 Mar 2026
Alireza
Our room was with a queen size bed while we asked for two seperate beds, they have changed it to a better room with two seperate beds in the next day, but it was very hard communication with the office staff because it was just by email, I saw the office staff just once in 5 days staying there in their time schedule.
Cleaning staff were nice and helpful as much as possible.
The bathroom lock was broken and wasn't closable!
Following the price rate, it was a fair inn in total.
Friends
2/10
Poor
18 Feb 2026
Bernie
First, the reception opens at 10am and closed by 5pm and if you get there early, they will allow you to check in to the room until 4pm and worse they don't even have a room where you can put your luggage. The room itself was ok.
Self
4/10
Poor
06 Jul 2025
Well
Needs complete moderation and lift buttons even not working properly. Cleaning is not upto standard and definitely needs a big change.
Business_and_leisure Self
2/10
Poor
27 Apr 2025
Juan
The most horrible place anyone can stay. Stained and damaged linen and pillows, electrical connections and dangerous outlets. Exposed electrical wires. The curtain of the bathroom window is much smaller than the window, anyone can see you from the street. They didn't even have proper towels. The ones they gave us smelled bad. The hallways lights don't work properly (sensor enabled).The person who seem to be the manager, should not work in a hotel to be honest. She has no skills to deal with customers and she looks like mad working there. We had to look for another hotel and leave that horrendous place.
Leisure Family
8/10
Excellent
12 Sep 2024
Verified traveler
Great. Shower needs fixing and staff came in mid stay and removed towell
2/10
Poor
03 Sep 2024
Stanislaw
Please be careful to rent a room. Linen,toppers and pillows had a lot of stains, towels very tiny and old windows very dirty. The receptionists very nice and polite, helped us to change a room.
Leisure Family_with_children
2/10
Poor
20 Aug 2024
Divina
We got there at 7:30 pm. There's no proper lighting. The lights are sensor and takes awhile to turn on, very unsafe. The cot/bed broken when you seat in the middle. As we enter the room, it's smell Mold. The air from aircon smells so we did not turn it on, so we could not sleep bec. it was really hot. We left the next morning asap and go to another place. We did not expect this. Very inconvenient.
Leisure Family
2/10
Poor
13 Aug 2024
Brian
We were in room 408, which had a terrible smell when entering. It took two days to air out and spray air freshener to lessen the stench. After one day, the AC unit started making a very loud noise to the point where couldn’t here normal conversation. It made this noise even when turned off. Had to were earplugs just being there and made sleep difficult. The shower curtain isn’t waterproof and as a result the bathroom floor gets soaked. We asked for the AC to be fixed or a room transfer on day two but the mechanic wasn’t in on the weekend and stated no rooms were available. Finally got a room transfer on day five which was a much better room. We ask for a full or partial refund for the three nights we endured the terrible conditions in room 408.
Leisure Family
4/10
Poor
16 Jul 2024
Maria
Room was not cleaned properly, empty plastic bottles and dirty was under the bed.
Bathroom was smelly.
Leisure Family
2/10
Poor
29 Jun 2024
Clayton

Not worth the price

This place is filthy. The bed sheets had stains on them and visible signs of bed bug residue. We looked under the sheets as we read other reviews of bed bugs and the evidence was there. We left the hotel after about ten mins in the room and booked a much cleaner hotel.
8/10
Excellent
28 Jun 2024
Veronica Isabel
Para quedarse un par de noches, no tuve ningún problema con el cuarto, pero obviamente se necesita más limpieza
Leisure Family
4/10
Poor
25 May 2024
Maria
The Residential is located in a very nice neighborhood. There are two restaurants besides the hotel with very friendly people, which made a plus to our stay, The front desk lady was such an amazing young lady, ready to help us to solve any problems for which we are very grateful. And the cleaning staff was very polite. There are some negative aspects: the front door is extremely heavy and we did not have instructions to enter, we had to call the front desk from the street. After 10:00pm, the front desk is closed until 10:00am. The room did not have any amenities, only the beds, one towel per person, and liquid soap for the shower.
Friends_and_family Family
6/10
Pleasant
22 May 2024
Jiri

Low price, low quality

Pros: Very good position near the centre. Two bistros next door. One of the lowest prices in town for standard room + private bathroom. Simple check-in process.

Cons: very old equipment + electrics, near to quite noisy crossroad, also from the hallway you can hear everything. Official check-in 4:30 p.m. In our case one bed was so squeaky…

For low price you get low quality – so simple. Do not try to contact the hotel via messages – no response. The hotel has confusing info about the check-in process; they say there is no front desk..
There is (but not open 24/7). This was actually the best experience of this stay - the young lady at the front desk was very kind, nice, and allowed us to check-in about 4 p.m. but we could keep our luggage in the room even about a hour earlier. Thanks!
Friends_and_family Friends
2/10
Poor
04 May 2024
Saad
Message on front desk said I need to follow instructions sent in an email. However, no email was sent by the property with any instructions and I was unable to check in. Had to spend the night with the family at the airport instead.
Leisure Family_with_children
2/10
Poor
11 Apr 2024
Ron
There was no communication from the property management at all about how to check-in and receiving the room key. At the premises was no one at all except a few guests who have just arrived at the same time I have and didn't get any information regarding to how to check-in. This premises has no responsibility for up coming to guests, period. Don't you ever think about how to get a refund, they've suckling you dried. Eventually waiting 2 and half hour. I decided to find another hotel instead.
4/10
Poor
20 Mar 2024
edmond arthur
I think the property should rethink it's 16:30 virtual check in policy. Waiting around all day after arriving in Lisbon at 10:00 was very inconvenient. There was no way to leave my luggage there until check in so I had to carry it around all day while jet lagged. The room was very shabby and had dead bugs on the wall, cigarette holes in the blankets, broken showerhead, and broken wall electrical outlets. Price was OK but I would opt to pay more next time to avoid a unacceptable property like this. Expedia should reconsider their relationship.
Leisure Self
4/10
Poor
19 Mar 2024
Tatjana & Sinisa
hotel use to send check in instructions. but they fail to did it. there is no one at reception. in 11 PM one is left on street with no entrance instructions. Anyone can enter the premises, due to door poor condition and no security management. two words: scary place
Leisure Partner
4/10
Poor
19 Mar 2024
Tatjana & Sinisa
Girl on reception was polite.
poor hygiene, blankets were cleaned before JOAO XXI was alive!
Leisure Partner
4/10
Poor
22 Feb 2024
Aleena
They had bed bugs but we couldn’t get a refund and were left very uncomfortable.
Leisure Family
6/10
Pleasant
26 Sep 2019
Verified traveler
Pessoal simpático, só não gostei da limpeza nos quartos, que é feita de três em três dias
Leisure Friends
8/10
Excellent
27 Aug 2019
Verified traveler
The staff was kind.
We were able to leave our luggage before and after the check-in and out.
Very close to the main attractions
Friends_and_family Family
2/10
Poor
15 Jul 2019
MANAS
Overall this is not a nice hotel to stay. I won’t recommend it.
Family
10/10
Exceptional
26 May 2019
Michael

Fantastic weekend retreat

Grea at place to relax in
Partner
6/10
Pleasant
12 May 2019
Daniel

Comfortable Lisbon accommodation

A sensible choice if you're on a budget. There are plenty of small food shops and/or eateries around but it takes a few minutes of walking to get to a bus stop or a bit longer to walk directly to the main tourist attractions.
Partner
8/10
Excellent
30 Mar 2019
Verified traveler
Good place to stay with fair price nice staff clean place rooms are clean everyday
Friends_and_family Partner
8/10
Excellent
23 Mar 2019
Dariusz
wheather perfect,hotel location very good -close to old town and attractions.
Partner
8/10
Excellent
15 Mar 2019
Verified traveler

City break Lisbon.

Good location, very helpful friendly staff.
10/10
Exceptional
09 Nov 2018
Dan

very good

great location, very friendly staff, worth the money.
Family
8/10
Excellent
01 Oct 2018
John

Ok hotel

Pros: helpful staff, wifi, confy bed, room size.

Cons: a bit old. The room is serviced at extra cost. May be noisy if your neighbours are noisy.
8/10
Excellent
28 May 2018
Jenny

Good value for money

Good located, with good cafes around for breakfast opportunities. It was easy to get to the center, since the bus stops just outside of the hotel. The service was good, the stuff at was very friendly and helpful and the reception was opened 24 hours. The room could be in a better condition (the shower head was broken and furniture pretty old), but overall it was a good experience.
Family
8/10
Excellent
19 Feb 2018
BJ

Nice room

The room was very nice. The receptionist was exceptional...offered much good advise!
6/10
Pleasant
10 Oct 2017
Klaudia

Nice hotel quite close to town centre

24 hour check in, you can park on the street free of charge between 19 - 9, there is parking close to the hotel - €6 all day.
Helpful staff, would recommend
8/10
Excellent
05 Jun 2017
Norma

A good place for travelers on a budget

Simply a nice place to stay. Enough room for a group traveling together.
Family
10/10
Exceptional
28 Mar 2017
Ricardo

Recommend

Very nice place, clean and tidy, very nice service, staff was great and helpfull 4star for me.
Partner
10/10
Exceptional
25 Mar 2017
Mick

Great location. Staff are fantastic.

Great location. Staff are fantastic. Could do with a bar fridge in the room. Great value for the money :-)
4/10
Poor
25 Jun 2016
Verified traveler
friendly staffs and great price for a room with 5 beds, but there is no body wash gel nor shampoo provide, no hair dryer, the bed is hard to fall in sleep with, the pillow My God! gave me a huge headache, small and cotton harden like many nuts inside, woke up 4 times through the night...
Family
10/10
Exceptional
25 Feb 2016
Fernanda
We had a great stay.Room is very big,nice and clean. .bed very comfortable. .Thanks very much
Family
2/10
Poor
23 Oct 2015
Verified traveler
very old hostel, the lighting at the corridor was terrible and sometimes was not sensible to be on. also, the street from the metro to the hostel was so quiet at night. there is no gymnasium but was mention in the description. no kettle, needed to buy water from convenience store. wont stay again.
2/10
Poor
28 Jul 2015
Fabrice

Very \"special\".

My son and I arrived at 7:30pm (or so) tired from a long trip. I was informed right away that they only took cash. I had to find an ATM in the area to get the money and pay in advance. My boy is a 23 year old 6'2 chap, 180 lbs. and at 5'9 and 165 lbs., I'm not small either. Well, they gave us a small room with one bed (possibly a \"troll\" size). We put up with it thinking that we'd be gone soon. The bathroom was laid out very poorly and we had no room to disrobe or change. The shower head was busted. To our surprise, no shampoo or soap was included in the price. The AC could hardly cool down the room at night. The so-called \"special\" price we paid turned out to be special \"sucker\"!
Family
8/10
Excellent
07 Jun 2015
Malgorzata

Happy with the stay

Good location. The room was clean. Reception staff was nice and helpfull. Free wi-fi. The hostel does not do any food but there is a cafe next door with decent prices. We used a nearby car park, which cost us 10.60 euro for two days.
Partner
8/10
Excellent
15 May 2015
tom

Nie place

It was a nice room. Big. Bed could be better but ok.
6/10
Pleasant
19 Oct 2014
john

Okay for one night, but be sure you have Euros.

Good place for a one night stay (in our case, to combat jet lag before getting on a cruise ship the next day). We had a big surprise in that the hotel refused to take credit cards, but demanded payment in cash, in Euros. We were under the impression that credit cards would be accepted, but fortunately we had changed just a little money into Euros, which turned out to be just enough for the hotel and the taxi ride to the cruise ship terminal the following day. . . . which is another issue! Taxis apparently do not accept credit cards either. We were amazed not to be able to use a credit card at either the hotel or taxi in Portugal, but if we go back, \"now we know.\" The hotel was minimal - no frills, just the basics, but adequate for one night's sleep. We would stay there again if we needed only a place to sleep for one night.
Partner
8/10
Excellent
11 Oct 2014
Sam

Nice & Comfortable Close to Airport

Nice place to stay & Hotel staff is very friendly too. Takes Approx 10 mins to reach hotel. Lot of restaurants around. There's a nice chinese restaurant just opposite of the hotel, nice food, fish was very tasty, i would suggest to buy fish instead of chicken, good for 2 people.
8/10
Excellent
27 Jul 2014
Verified traveler

Hard to find, but good place to stay

I had a lot of trouble finding this place walking from the metro. I usually can look at a map and then just walk where I'm going. But for whatever reason, it didn't work. There are about 4 stops (in a square around the hotel) that look close enough for a relatively easy walk. But I ended up wandering around (and seeing all four of them on the walk). Finally, it was actually very easy to find it from the Picoas station, and that's what the hotel staff recommended as well. Just go there and you shouldn't have any trouble finding it, if you follow the map (and plan to walk by the small park). The staff were friendly. The room wasn't much, basically just a bed, but that was fine for me.
6/10
Pleasant
09 Jun 2014
Verified traveler

Old furniture,but a very nice and helpful staff

I think the hotel has urgently to invest in some new furniture as the beds and room furniture are really old.Everything quiet old really....
6/10
Pleasant
28 Apr 2014
Verified traveler

Okay for the price

Location is a bit too far out from the centre, takes a while to get in. Area is quite commercial. Room was a decent size, there was a desk and chair which was nice.
8/10
Excellent
02 Dec 2013
John

It's great Value for the Money -or at least what w

Hotel is clean, the staff is friendly, at least our room (309) had fantastic Internet connection. The heater worked fine and their were extra blankets in the closet. Plenty of hot water with good pressure in the Shower. Several English TV channels. Subway was only a short walk. Its not the Hilton, rooms was small, bathroom was small, TV was small (13\" I think) elevator was small. Mattress a little hard but we slept OK. But are you going to Lisbon to set in the hotel?
4/10
Poor
25 Sep 2013
Verified traveler

Cheaper choice but noisy street

Nice staff but old very basic hotel on noisy street.
8/10
Excellent
21 Sep 2013
Verified traveler

calm and clean

very satisfied even if center of city is more than 500m away.
4/10
Poor
06 Nov 2012
WF

Pay more and get something better

I know that this accommodation is inexpensive but it is very tired and we found the room to be very small with almost not furniture. The bathroom was OK but we had a big issue trying to get enough pressure for us to be able to take a shower. On the positive side the room was clean and the staff (Irena & Anna) were very helpful. When we returned to Lisbon we stayed around the corner and the accommodation was far superior for only €3 per day more. The cafe next door is excellent and the Chinese Restaurant opposite sells decent food that is very cheap. If you eat there be prepared for a language battle - most of the staff do not even speak Portuguese. Bus stop outside the hotel and 10 mins walk to the Metro.
Family
6/10
Pleasant
26 Mar 2012
Ellie

Great for a Budget Stay

Considering the price we paid we were very happy with the Hotel. It was idieally situated for what we wanted and only a short walk to town centre. The hotel was clean and the service was excellent, very helpful staff who all spoke English. Great having free WIFI and the buffet breakfast was also a bonus there was a good selecition and plenty of it. No bathroom plugs so lots of wasted water, but linen and towels spotless. Not 5 star but at the rates charged a good option if you just want a cheapy break. Good transport links, \metro a short walk and buses ouside the door. Local restaurants very good and reasonably priced.
8/10
Excellent
08 Feb 2012
Philip

Hotel Residencial Joao Xxi -Great for the price

This is a good hotel for the price. The rooms are fairly basic, but totally fine - things are a bit noisy/squeaky etc in the hotel, but nothing major and the location was fine - you can walk to the main centres or get a bus from outside the door which is really cheap. Plus, taxis are so cheap if there are more than two of you, you may as well just get a cab for 4€ - 6€ to most areas.

Breakfast really good for price of hotel - teas, coffees, bread/rolls plus cheese, jam, and staff were really helpful and speak great English.

All in all a good place if you are on a budget.
10/10
Exceptional
02 Feb 2012
Emad

Excellent Location

Close to major bus lines.
Very clean rooms.
Good breakfast
Excellent value for money
4/10
Poor
18 Jan 2012
Manuel

.

It's cheap, bur besides de staff simpaty and the breakfast, is not so good.
Thanks any way.
2/10
Poor
29 Dec 2011
Paulo

I'm not recommend.

Bathroom very poor and broken shower in one night the power goes down 6 times.
Family
8/10
Excellent
26 Oct 2011
Mike

Reasidencial JoaoXx1 Lisbon

Great little place to stay, authentic and walking distance to old town or one stop on the metro. we were able to get there on the bus from the airport and the hotel looked after our bags till check-in.
Rooms are basic but clean and confortable with nice beds. tv, air-con etc.
Slight problem with hot water but only at peak periods. Grab a shower in the afternoon!
4/10
Poor
29 Sep 2011
Robert

Not impressed.

Very dirty.They have rated as a 3 star accommodation, but forgotten to add minus in front of that. Everything was broken and very very dirty. People, do not go there. Location is OK, but hygienne is crap.
Family
10/10
Exceptional
22 Sep 2011
Loryn

Great location, very clean and comfortable.

The hotel's location was so close to the beach, which was beautiful. The train station is a very short walk from the hotel and the train is only 25 minutes to the center of Lisbon with stunning views! We only stayed 2 nights but would definitely stay there again! The room and hotel was kept beautifully clean
10/10
Exceptional
10 Jun 2011
Adam

Three nights in Lisboa

Booked room for one night. End up staying for three at the same rate. Very friendly and helpful staff. Amazing value for money. Simple yet good quality breakfast.

If you’re looking for a central location and just want to get your head down at night, this pleasant little hotel is the one for you
10/10
Exceptional
09 Jun 2011
Natalia

Unbelievable value in Lisbon!

For the price, this hotel is a fantastic find. Great location, right by public transportation and within walking distance of many restaurants, and absolutely adequate, clean rooms. My room on the 3rd floor even had french windows and a little balcony! The decor is very simple (more like a hostel than a fine hotel) but it was really fantastic for the price.
8/10
Excellent
13 Apr 2011
Verified traveler

João XXI

Not a bad hotel. Stayed the night to grab a flight out to Paris the next morning. Clean, simple, and inexpensive for the night.
2/10
Poor
05 Jun 2026
Cesar
Muito bem localizado, atendimento perfeito, roupas de cama sujas, chão sujo, muita poeira de obra e muito mofo. Minha alergia foi pro sac@..::
Meus maiores inimigos, não caiam nessa!
Friends_and_family Friends
6/10
Pleasant
01 Jun 2026
Romildo
Ficou abaixo do esperado, mas como foi apenas uma pernoite, atendeu.
8/10
Excellent
21 May 2026
HITOMI
事前にチェックインを済ませていたため、非常にスムーズに入室できました!
ゆっくりくつろぐこともできました!
また、チェックアウトが11時ギリギリになってしまい、一度入室できなくなったのですが、清掃員の方が空けてくださいました。
ギリギリになってしまいすみませんでした。

わたしの使ったお部屋は、お風呂の水捌けが悪く、その点だけ残念でしたが、全体的に非常に綺麗にお掃除されていました!

また、バス停からかなり近いためアクセスは良いです!
ありがとうございました!
Self
8/10
Excellent
21 May 2026
AMARA
localização boa, roupa de cama e travesseiro podem melhorar muito.
Self
2/10
Poor
14 May 2026
Tannaz
My stay at Residencial João XXI was a nightmare. The room was extremely dirty with stained bedsheets and poor quality pillows. There was a constant foul smell from the bathroom that made it impossible to sleep. Most importantly, there was active construction right in front of the building which was incredibly loud and disturbing, and the hotel failed to inform us beforehand. When I asked for clean linens, the staff completely ignored my request, saying no manager was available. I strongly advise against staying here.
Family
4/10
Poor
13 May 2026
Thalita
Ponto positivo deste local: Local bem centralizado. Pontos negativos: hotel em decadencia externa e internamente, fotos dos quartos nao sao realidade no site do Hoteis.com, nao tem os serviços anunciados tbm. recepção funciona somente na madrugada, cheiro horrivel de mofo nos corredores. Nos quartos, colchoes antigos e roupas de cama surradas, os banheiros com cheiro insalubre de esgoto, um rolo de papel higienico Nossos quartos locados estavam ocupados e nos acomodaram em outros quartos com a mesma senha de acesso da fechadura de varios outros quartos. fiação exposta nos corredores, porta de acesso ao predio nao trava gerando insegurança. A proprietaria nao atende telefone e foi mal educada depois que o pedreiro nos passou telefone dele e conseguiu falar c ela. Este hotel nao serve para hospedes em turismo, a todo momento entra e sai de pessoas, muito estranha esta situação aparenta outro tipo de hotel, por isso nao recomendo para turistas, seria interessante Hoteis.com rever este anunciante ou fazer uma visita no local. Tenho fotos e videos comprovatorios.
Partner
4/10
Poor
06 May 2026
camille
Hôtel très bruyant (nous sommes peut-être mal tombés).
Pas de réception ouverte les deux premiers jours de notre séjour. Un lien m’a été envoyé pour une consigne à bagages, qui m’a été facturée 22,95 €, alors que celle-ci était fermée. Ni la consigne ni l’hôtel n’ont accepté de me rembourser…

La dame de l’accueil reste toutefois très agréable et gentille.

Le fonctionnement de l’hôtel est peu pratique : à notre arrivée, nous n’avons pas pu les joindre de 9h à 17h30. Nous étions dans un pays que nous ne connaissions pas, avec une langue étrangère, ce qui a rendu la situation encore plus compliquée. Nous avons également beaucoup galéré pour obtenir le code d’accès à la chambre, prévu à 16h30 mais reçu seulement à 18h… Une arrivée très stressante.
Family
6/10
Pleasant
26 Apr 2026
Daniela
Ok
8/10
Excellent
29 Mar 2026
Manoel
Custo benefício muito bom, só tivemos um pouco de dificuldade em falar com a hospedagem.
6/10
Pleasant
18 Mar 2026
juliana
O quarto tinha umas pedrinhas no chão e não dava para andar descalço, o ar condicionado não funcionou, mesmo trocando as pilhas. O quarto era para casal e tinha duas camas de solteiro, tentei contato com o responsável e sem sucesso.
As toalhas terríveis e muito mas muito barulho de outros hóspedes ou moradores.
O único ponto positivo foi a localização, mas para chegar a pé tem que andar pelo menos uns 25 a 30 min! Se puder gastar um pouco a mais e ficar em outro ambiente recomendo!
Partner
2/10
Poor
14 Mar 2026
Lucien
Pas de place
Partner
8/10
Excellent
06 Mar 2026
JOANA DARC
Obtenção do código de acesso muito complicado. Varios hospedes com problemas na hora da chegada.
2/10
Poor
09 Dec 2025
Alberto
Sporco, in pessime condizioni! Mai più!
6/10
Pleasant
02 Dec 2025
Evilasio
Hospedagem fuca numa regiao tranquila com bares e restaurantes e mercados próximos, da pra ir caminhando para o Rossio com 25 min de caminhada .
Desvantagem que nao possui limpeza diária nos quartos, nao ha cafe da manha e nem cozinha para que possa fazer peque as refeições, nao ha locais pra guardar malas .
Porem um local que atendeu as necessidades .
Partner
2/10
Poor
14 Oct 2025
Estela

Pior acomodação que fiquei até hoje.

Foi terrível, toalhas com mau cheiro, banheiro sujo, roupas de cama velhas, toda de bolinhas, colchas desbotadas, janela quebrada, cortinas sujas, terrível.
Friends_and_family Family
2/10
Poor
05 Oct 2025
Marie
Odeur nauséabonde et humidité. Fenêtre ne fermant pas, et donc bruit de la rue.
Taches sur les murs et sur le lit.
6/10
Pleasant
12 Jul 2025
vito&vita
Very simple hotel in good location. It's ok for the price. The checkin was only possible in afternoon.
Leisure Family
6/10
Pleasant
08 Jul 2025
Bruno
Sem lugar para deixar a mala. Ou banheiro na area comum. Quarto disponivel apos as 16.30h
Business Self
4/10
Poor
06 Jul 2025
Gilberto
Orario check in solo dopo le 16.30. Lenzuola macchiate.. acqua del bagno che continua a scendere facendo rumore tutta la notte.. letti singoli staccati e scomodi..
Leisure Family
4/10
Poor
18 May 2025
Abdallah
Lagnerne og dyner var snavsede, hotellet er gammelt og generende, billyde, vi kunne ikke sove hele natten.
Partner
6/10
Pleasant
05 May 2025
Natalin
Entrada a partir de las 16 y 30, sin opción para dejar las maletas. No hubo cambio de toallas durante la estadía de 3 días, ni limpieza de habitación
Leisure Partner
2/10
Poor
25 Apr 2025
Weronica

Sporco, rumoroso e puzzolente

La camera puzzava , il bagno era molto sporco pieno di capelli , lavandino intasato e rumore a tutte le ore .
Se volete dormire di notte andate da un’altra parte
Friends_and_family Family
4/10
Poor
24 Apr 2025
Daniele
Siamo arrivati il 18 aprile sino al .22 quindi 5 notti. All'arrivo ore 15 ci è stato detto di tornare dopo due ore in quanto la camera non era pronta. Alle 17 ci è stata assegnata, però non avendo pranzato e dopo il lungo viaggio siamo usciti senza controllare il letto rifatto. Ssiamo scesi al centro città e ci hanno telefonato perché dovevamo rientrare subito per pagare la tassa di soggiorno che si erano dimenticati, gli ho chiesto se potevamo farlo domani, ma niente, quindi taxi 8 euro, e ripartenza a piedi per poter mangiare. Rientro in camera verso le 23 con reception chiusa. Al momento di andare a letto scopriamo che le lenzuola non erano state cambiate, con una evidente chiazza di sporco di cui ho una foto ma che mi vergogno anche a pubblicare. Quindi abbiamo dormito vestiti sopra il letto con una coperta. Mattino seguente non si riusciva a capire se la receptio avrebbe aperto, in quanto il numero telefonico non è abilitato a ricevere chiamate (!) dopo le 10 finalmente si è visto qualcuno e ci hanno assicurato che avrebbero cambiato il letto, cosa che è avvenuta. Abbiamo anche preso in considerazione la possibilità di cambiare struttura, ma il sabato di Pasqua sarebbe stato impossibile. Altra nota dolente gli asciugamani, solo due per due persone e per cinque notti, e per cinque giorni la stanza non è mai stata rifatta. Sicuramente struttura non all'altezza per i minimi nostri standard.
Leisure Partner
4/10
Poor
08 Mar 2025
Natalia
A ver... si relacionamos precio-calidad... Y... mas o menos se puede rescatar... Pero el tema, es que uno paga, no es gratis... Por lo que daré algunas experiencias, yo solicite una habitación triple (una cama Matrimonial una cama simple) y me dieron tres camas separadas, al que me dijeron que al no haber otra habitación disponible, que junte las camas para hacerla parecer una matrimonial, o sea...
Por otro lado, en la página figura sobre un parking a €7 el día y resulta que \"esta en obra\", lo que nos modifico en nuestras excursiones.
La limpieza es cada tres días.
Al ser un edificio viejo, pensé que las paredes serian un tanto gruesa... pero no, se escucha TODO los ruido de la habitaciones continuas. Por la mañana en la recepción hay personal a partir de las 10 de la mañana...
Leisure Family_with_children
2/10
Poor
16 Feb 2025
Melanie
Ich habe selten so eine abgeranzte Bude gesehen. Die Badezimmertür ließ sich nichtmal schließen. Es war nachts sehr kalt, es gab nur dünne Decken. Die Aircondition/Heizung war defekt. Die Damen an der Rezeption sprachen kein Englisch, schlechte Kommunikation über Translator Programme.
Leisure Family
4/10
Poor
03 Feb 2025
marco
l'albergo è tenuto un pò così... ma la zona è molto comoda e poi fra bar e ristoranti per colazioni, pranzi o cene è pieno. Dentro potrebbero fare qualcosina in più. Il bagno comunque era spazioso e pulito.... più spazioso, in proporzione, della camera. Tanta luce dalle belle finestre del palazzo. Nel complesso ci si può stare anche perchè è ottimo il rapporto qualità / prezzo.
Leisure Family
2/10
Poor
12 Dec 2024
Volker
Diese Pension können wir nicht empfehlen.
Die Zimmer waren schmutzig und wurden nur gereinigt als wir darum baten und drängten. Ebenso der Handtuchwechsel erfolgte nur auf drängen. Nachts war das Zimmer eiskalt da keine Heizung vorhanden. Bettwäsche hatte Flecken und war nicht frisch. Der Aufzug war mehrmals defekt so auch am letzten Tag und wir mussten uns mit unseren Koffern ein enges und und schlecht beleuchtetes Treppenhaus hinunter quälen.
Auch konnte man nicht gut schlafen da es nachts im Haus und der Aussen Umgebung sehr laut war.
Den einzigen Stern gibt es für die Bushaltestelle die direkt vor dem Haus ist, von wo man in die schöne weihnachtliche geschmückte Stadt flüchten konnte.
Leisure Partner
6/10
Pleasant
09 Dec 2024
Enric
-
Leisure Family_with_children
4/10
Poor
13 Oct 2024
Stefan
No cleaning, we stayes 3 nights.
Had to ask for toiletpaper.
We couldnt close the bathrooms door. Cause it was no handle on the inside.

The receptionst we had contact with most was fantastic. She helped us when we asked.

I guess the hotel needs better management!
Leisure Partner
6/10
Pleasant
04 Oct 2024
Willy

Bem razoável.

Havia lido relatos terriveis. O Hotel tem vários problemas mas cobra um preço barato. Está bem localizado. As funcionarias da limpeza eram muito simpaticas assim como algumas da recepção. Achei que o hotel compensa pelo valor que paguei, pelo razoável conforto e localização.
Friends_and_family Family
6/10
Pleasant
04 Oct 2024
Natalie
Die Tür war etwas schwerfällig zu öffnen aber es ging. Das Zimmer und das Bad waren sauber, der Empfang sehr nett und aufmerksam. Das Gebäude ist etwas in die Jahre gekommen. Die Fenster gingen nicht zu schließen. Für den Preis und die kurze Aufenthaltsdauer (2 Nächte) aber absolut in Ordnung. Tolle frühstucksmöglichkeit / Restaurant direkt unten!
Leisure Family_with_children
8/10
Excellent
30 Sep 2024
Joseph Bogdan
Eine ruhige Unterkunft. Wir waren dort eine ganze Woche und sind zufrieden gewesen. Allerdings ist das Internet extrem langsam, im TV gibt es nur portugiesische Sender. Und man muss daran denken, dass es ein Hostel und kein Hotel ist. Einkaufsmöglichkeiten in direkter Nähe sind eher rar. Unten (Erdgeschoss) befindet sich eine Konditorei (guter Kaffee) und ein kleines Restaurant. Zum City-Centrum fährt der Bus 760 (Haltestelle direkt vor dem Objekt) und 712 (um die Ecke). Fazit: buchen.
Leisure Partner
6/10
Pleasant
25 Sep 2024
Nivaldo
Bom local.
Ponto negativo,.a porta do banheiro não fechava, ao questionar foi informado que o responsável pela manutenção estava afastado. Banho após 23h água não aquecia.
Leisure Friends
4/10
Poor
23 Sep 2024
Jose Augusto

Pessima estadia

Roupa de cama suja, parecia que não foi lavada, pois havia cabelos de outras pessoas, foi impossível fazer contato com a propriedade para check in, não atendem as ligações, só conseguimos entrar devido a uma ajuda do funcionário de uma padaria que fica ao lado,funcionária pessima e mal educada, estava faltando uma toalha e não nos entregaram, mesmo pedindo, pouco papel higiênico, pessimo atendimento, PARA PIORAR PRECISA MELHORAR MUITO!
Friends_and_family Family
4/10
Poor
20 Sep 2024
Kirsten
Nette Rezeption, aber sonst nie wieder

Location & surroundings

Residencial Joao XXI
Rua Gomes Freire, 179-1, Lisbon, Portugal

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Residencial Joao XXI

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