Name: Extended Stay America - Orange County - Katella Av
Address: 1635 W Katella Ave, Orange, 92867, US

6/10

Pleasant

27 Jul 2026

Tara

Not the cleanest Extended Stay I've stayed at. Also, be cautious of where you park, not all of the parking is allotted for the hotel (its in the same vicinity as a shopping area). The room was decent, but the hotel could use an upgrade. Overall, still a good experience.

2/10

Poor

26 Jul 2026

Kory

Booked for four nights, left after two. Need I say more?

2/10

Poor

26 Jul 2026

Brittni

Run from this place

2/10

Poor

26 Jul 2026

Matt

Room heavily smelled like cigarettes. I got in my car my clothes and hair smelled like I had just smoked a whole pack of cigarettes. Disgusted.

2/10

Poor

26 Jul 2026

Cynthia

Was very disappointed. There are no ice machines. I was told the freezer in the room has 2 ice trays for ice. No coffee maker in the room. The shower would not turn off & they were aware of it. Every time we came in the room I thought there was someone in the bathroom taking a shower. There was an iron but no ironing board. No hangers. The pillows were stained and flat. There was a stove but the burners looked corroded. The breakfast was a joke. Coffee, hot tea, instant oatmeal, cereal bars, & tiny muffins was all they had. It was a no smoking hotel yet every time we entered the hallway to our room, you could smell cigarettes. The TV would shut down every so often because of lost signal. I did not realize until I was there that extended stay means exactly that, people extended their stay there to the point of living there. I did not want maid service the next day & went to tell the front desk because there are no door signs for this there but was told not to worry because the rooms are not cleaned everyday but every 2 weeks! I will not be staying there EVER again. Plus, I fell they charged too much for what little they offered or had.

2/10

Poor

25 Jul 2026

ANGELICA

.

2/10

Poor

20 Jul 2026

Jennifer

The only clean thing about this place is the front desk and outdoor plants. The room was gross, especially the bathroom. I always check the room and it was not good. Hairs on the bed and it was definitely not mine! Not even the same color. A thick amount of dust and dirt in the bathroom vent. Hope you don’t have allergies, it’ll make it worse. Used soap in the bathtub. The drain in the sink was backed up, and I could see the hairball in the drain. The shower sucked! The lever on the tub didn’t work well, so the it was half shower/half tub water running at the same time. The walls are thin so be prepared to hear other people’s nighttime activities and tv’s. The blinds don’t close all the way so I ended up using my hair clip to close the curtains. There was a missing drawer in the kitchen. A pile of trash in the hallways and the elevator was covered in dirt and finger prints everywhere. I will never stay here again. Gross!

Self

4/10

Poor

19 Jul 2026

Patrick

Was put on the 4th floor... hallway was extremely hot..smelled horrible..carpet didnt look like it had been vacuumed or cleaned in weeks/months... there was no shower curtain in my room.. asked for one.. never got it until I went back to the front desk..had to put it up myself... sink in kitchen was plugged and something floating in the drain. There was something spilled on and in the freezer.. told staff and No one came to clean it. Microwave was rusted and not clean..Outside of the hotel looked good... Definitely not staying again.

Family_with_children

2/10

Poor

15 Jul 2026

Marisol

Do not stay there

Family

2/10

Poor

13 Jul 2026

Vanna

Many homeless in the building, trash on all floors, smell odors, bedsheets are old, pillows are terrible.

Family

2/10

Poor

11 Jul 2026

Dayna

Picked this hotel since it was within Walking distance to the Honda Center. When we arrived it looked nice from the outside, but on the inside it was not. It looked run down, old, like an old apartment building. It also had an old musty smell. The elevators were all scratched up with vandalism. The hallway to our room was smokey, carpet had big stains, and could tell it hadn't been vacuumed in quite a while. Once we got into our room, it smelled better and our room was clean. We had no towels, but had to leave for our concert. When we went downstairs to ask for towels, they were being washed so we'd have to wait until we returned. We did get the towels when we returned, but when my daughter went to get into the shower, we realized there was NO shower curtain. There were 2 big holes in the wall where one had been at some point. A new rod had been installed, but there was no curtain and the BIG old holes were still in the wall. It was after midnight and we just wanted to shower, go to bed, and get the heck out of there. Very disappointed!!!

Friends_and_family Family

4/10

Poor

30 Jun 2026

Ramiro

They gave me a room with a clogged toilet; they really need to be more aware of what they're offering :(

Self

6/10

Pleasant

29 Jun 2026

Karina

The staff is polite and very friendly. This place is located in a nice area. Easy walk from the Honda Center. Parking included. Breakfast provided was coffee, hot water, packaged oats, and small muffins. Room we stayed in smelled like a chemical that smelled like maple syrup and the room seemed to have a cockroach problem recently. Room was cleaned well enough considering. Our stay was good.

Family

2/10

Poor

29 Jun 2026

Brianna

Hotel smells, water was running in the bathroom constantly, first room they put us in the bathroom had no light in it.

4/10

Poor

27 Jun 2026

Adam

I know I wasn’t going to the Ritz for what I paid, but the rooms were dark and very old smelling/feeling. Location was the best part of this place. But trash cans were overflowing outside by all exits, hallways were dirty at times and the beds had what felt like gauze comforters. Again, I knew I wasn’t getting the best for what I paid but I’ve stayed at other extended stay-type properties and got a lot more for the same price.

Self

2/10

Poor

26 Jun 2026

Walter

Not clean, ac not working, dirty hallways and rooms, no breakfast just coffe and snack, poor maintained

Partner

6/10

Pleasant

22 Jun 2026

Patrick

The building needs so much work, and code violations all over. Lack of City oversight from Inspectors and understaffed is a complete disaster. Patch up project work to appear up to date is a failure and completely understaffed from front desk to concierge to property maintenance and management. On weekends trash and basic cleaning is not around due to staff shortages; Those that work are overwhelmed and overworked and underpaid. Extended Stay needs to step up and go floor to floor and redo and update facilities across the board.
Electrical hazards present which is beyond wrong in rooms with shooty failed hot plates and microwave s that don’t function correctly.

From what I’ve heard majority of Extend Stays in Orange County, CA have fallen to disrepair on some level and the customer still pays full price!!

Business

6/10

Pleasant

16 Jun 2026

Anand

I had to wait over an hour for the checkin as the hotel could not find my reservation due to some issue.
The hallway had a weird smell. The shower faucet kept dripping. The blankets felt wet.

Family_with_children

6/10

Pleasant

16 Jun 2026

Rita

This hotel is located in a prime location. It’s in the same parking lot as a movie theater, Starbucks, Chili’s and Tilted Kilt Tavern. Across the way is the Honda Center and Angels Stadium. Plenty of food, gas and attractions in the area. The hotel itself though, needs A LOT of improvements. The hotel is rundown on the inside. The lobby, throughout the halls and rooms had paint chips everywhere, and the floor was dirty. They needed to vacuum throughout. Our room had a fantastic view but the room needed improvements. So many paint chips on the walls and doors. The furniture had damage. The bathtub faucet ran non stop both nights. We let the front desk know but no one came to fix it. We had already “used” the room, so we didn’t switch. We also asked for late check out which was approved for a $25 fee. Day of check out, housekeeping knocked on our door twice. They had no communication with the front desk to let them know. Staff was nice but not the most professional.

4/10

Poor

14 Jun 2026

Mayra

Not a very clean or well maintained place. The place is run down. I would only stay here only on emergency.

Self

10/10

Exceptional

11 Jun 2026

Ramiro

They just need to put out some hand lotion.

Self

10/10

Exceptional

09 Jun 2026

alfredo

Breakfast is minimal to say the least.

Partner

10/10

Exceptional

08 Jun 2026

Esther

Easy access to the Honda center. Staff super friendly.

Friends_and_family Friends

6/10

Pleasant

04 Jun 2026

Kristina

The rooms were nice's lay out the only thing th2at ruined it was the bugs in the room that fed on us all night long we 4 to check out early because of we couldn't handle anoother night of being fed on fr

2/10

Poor

03 Jun 2026

Mario Adrian

The refrigerator wasn't working, and I found a cockroach in the bed. We spoke to them, and they told us they couldn't do anything.

Friends_and_family Family

2/10

Poor

26 May 2026

Fabian

Place is filthy

Self

4/10

Poor

25 May 2026

Diana

The pictures don’t do this place justice, in a bad way.

While the staff are friendly and helpful, this place is a glorified roach motel. I question if my room was even cleaned before my arrival aside the made bed—the walls are covered in the remnants of squashed roaches, many of which came out to play the moment it got dark.

Countertops were dirty and the smell is absolutely atrocious, especially if you’re lucky enough to get a room near their Trash Room (which was piled a mile high for who knows how long).

It took nearly my entire stay to air out the stench of wet dog, and carpet was filthy, both due to residual stains as well as left over dog food and food scraps scattered about. Absolutely disgusting, will never try this chain again.

Self

2/10

Poor

25 May 2026

Don

The manager has no business being there. When I went to check in a couple of hours early she immediately said I have nothing available didn't even bother to check. So went back and 1 and a half later and she said I'm canceling your reservation and you are no longer welcome here. So whe n I called corporate about it ,they took her side when we didn't do anything wrong. We didn't argue she just flat out terminated or reservation. We have stayed jere before and never had a problemuntil this time. If I were you avoid this place at all costs it's run down the staff has attitude and the place is falling apart . They will be hearing from my attorney. She needs to be fired

Pet

10/10

Exceptional

24 May 2026

Nancy

Everyone was super nice and my reservation came with free parking which was good also! I will definitely stay here again, for an overnight concert:)

Friends_and_family Family

8/10

Excellent

23 May 2026

Kimberly Giovana Ortega

It’s an okay property , not worth 250 but definitely not a bad stay especially being so close to the Honda venue

Family

2/10

Poor

18 May 2026

Latasha

Dirty lobby. Dirty hallways. Dirty floors. Dirty walls. Dirty kitchen. Room smells dirty. Hair found on the linens and don’t even get me started on the bathroom! This place should be torn down.

2/10

Poor

17 May 2026

MICHON

Hotel lobby, hallways, bathrooms are filthy.
Rooms smell
No hair dryer
Mattress terrible

Self

6/10

Pleasant

15 May 2026

Dorothy

Convenient location if attending event at either Honda Center or Angel Stadium

Partner

2/10

Poor

14 May 2026

Gerardo

Horrible customer service. Upon checking in, I was told that my name wasn't on the list. And that I needed to call Hotels.com. After some research, turns out the guy at the front desk had given out my reservation to a different guest. After 3 hours of back and forth with the hotel's customer service, they were only able to refund me. But visiting out of town and it being 12:15 am, I still needed a room and other hotels weren't available. I had to push but eventually got a new room reservation with only one night discounted. Manuel at the front desk felt bad for his error and did what he could. But Dante was simply rude and short with myself and a couple of other guests who had questions. Aside from an \"sorry\" there was zero accountability or effort in making the situation right on their end. The hotel may be close to the Honda Center so if you're visiting for that, just stay somewhere else nearby. The cost may be a bit higher. But service will be better. And better rooms

Self

6/10

Pleasant

13 May 2026

Christopher

Average rooms. My room was dirty. The shower was dirty, the box spring was damaged.

Partner

4/10

Poor

12 May 2026

Amelia

Not clean at all

Self

8/10

Excellent

11 May 2026

Gamaniel

kitchen was great!!!

2/10

Poor

10 May 2026

Alejandro

the rooms feel dirty as soon as you walk in. there was hair on the bed sheets on the bed, holes. stains on the carpet that werent wiped. the bathroom shower/tub was filthy and dirty.

2/10

Poor

08 May 2026

Felina

I stayed at the Extended Stay American suites in Orange County, Katella Ave and had a very disappointing experience. The hotel was dirty overall, especially the carpet, both in the room and the hallways which looked and felt unclean. The smell throughout the property was awful, especially in the hallways. My room also had a strong odor, like a sweaty person had just left, with lingering body odor that made it very uncomfortable to stay in. Cleanliness and freshness were far below what I expected, and I would not stay here again. Parking is great, a lot of spots, but I am warning others it is not well maintained!! BEWARE

6/10

Pleasant

07 May 2026

Donna

No the kitchen was not fully stocked you had to get the stuff from the front desk elevator dirty, luke warm water no one ever at front counter no ice machines, rooms were okay

Self

2/10

Poor

05 May 2026

Verified traveler

Old, smelly, bugs, should hire better staff. Can’t call it a breakfast, preferably a snack.

Self

2/10

Poor

05 May 2026

Manuel

The worse place ever. Do not stay here unless you want to get an infection. It smells horrible, the carpet is ripped, the sheets are dirty. Front desk do not answer. They claim they clean the rooms every three weeks. They clearly don’t. Too many homeless people loitering that police arrived. To make things worse, they don’t want to refund me even though I left after the first night.

Warning- Do Not Stay Here!!!

Friends_and_family Family

2/10

Poor

01 May 2026

Tayler

The hotel was so dirty, hair and dirt on the bed when we walked in. One person at the desk and a huge line of people waiting to check in. We ended up finding a different hotel because it was so gross.

Family

2/10

Poor

29 Apr 2026

Juan

No microwave and trash cans in the room

Partner

10/10

Exceptional

26 Apr 2026

William

Bare minimum, no coffee, terrible excuse for a soap bar

Self

2/10

Poor

25 Apr 2026

CHRISTOPHER

We had 2 rooms. Both were not clean. One didn't have a micro the other had a stopped up sink. (no one there to fix it at 4 in the afternoon). Later that day the toilet blocked up. No one available to fix it. We had to go to the store and buy a plunger. The breakfast was a joke. this hotel was completely full and yet they didn't have any support personnel. If I could have gotten my money back I would not have stayed there. What a terrible place.

Family_with_children

4/10

Poor

20 Apr 2026

Harold

Not Good

Partner

2/10

Poor

19 Apr 2026

Sandra

Don’t stay here!!! It appears to be a place that offers discounts, or accepts stipends for homeless!!! They also have a poster at the counter of a woman stealing from cars with a warning that they aren’t responsible for stolen property!!! When we first got there, there were people sweeping water to the door of the lobby and the person at the counter explained that there was a flood. Then there was a homeless person asking me if I had cash app because they couldn’t afford to check in. Once we finally checked in (the person at the counter didn’t know what they were doing), we walked down the hallway and there was trash every where—it looked like it hadn’t been vacuumed in ages. When I opened the door and went into the room, I first noticed that the refrigerator was disgusting and that the rest of the room was dirty!! The shower was gushing water (I can see why there was a flood) and there was pubic hair all over the toilet. This was the worst experience. I checked out right away!!!

Family_with_children

6/10

Pleasant

12 Apr 2026

Jocelyn

The room was dirty from the beds. In the parking lot they stole a part of my car. Overall the hotel was ok but never stay again.

Family_with_children

2/10

Poor

09 Apr 2026

Sherman

There were no utensils, paper towels, silverware NOTHING. This was one of my worst experiences EVER!! The carpet was so filthy I would not take my shoes off. I would NEVER stay here again. I almost would have rather slept in my car!! If I thought I could get a refund I would try.

Partner

2/10

Poor

08 Apr 2026

Cuong

Not clean, hot and humid with the smell of fried chicken in the hallways

Partner

6/10

Pleasant

07 Apr 2026

Shanmugavel

Kitchen was fully equipped. Breakfast is. not. good. Very minimal

Family_with_children

6/10

Pleasant

07 Apr 2026

Johnny

Place is Falling apart very dirty rooms are just ok! TVs and remotes don’t work.

Self

6/10

Pleasant

07 Apr 2026

Scott

Don't let the bed bugs bite lol. I like this hotel to stay at when I go see the Angels & Ducks.Coffee is good and did not run out. I liked my window this visit.

Self

6/10

Pleasant

05 Apr 2026

Kathleen

When we got to the hotel to check in, there was no one at the front desk and there was another couple waiting to check in. It took at least five minutes before someone came back to the front desk to get everyone checked in. When we went upstairs to go to our room, there were all kinds of crumbs in front of our doorway. When we got in our room, there was food left in the refrigerator a whole pizza box, half an orange crush liter soda, an ice drink, a slice of Kraft American cheese and a bunch of bananas that they didn’t clean out.
I’ve stayed at this hotel a few years back and was actually pleased with it. This time around they no longer had the breakfast like they used to. In the bathroom, the sink area and bathtub had a lot of chipping. I probably will not stay here again.

Friends_and_family Friends

6/10

Pleasant

25 Mar 2026

Rajveer

The rooms and hallways and a weird smell,

2/10

Poor

24 Mar 2026

Melinda

The receptionists were nice, however the room was hot in temp upon entering, water was coming up from the bathroom floor, very run down needs to be updated, towels were dirty, and the hallway smelled like someone was cooking food. We requested a late check out at 12pm since we finally had a day off from the kids and someone came up to the room at 10am and 11am pounding on the door to get out!! We explained we had a late check out but the still came up and pounded on the door a screaming “time to get out”. We have never experienced someone screaming at us to get out. We told the front desk and they just said “well we have 20 people coming in for an event at the Honda Center and needed the room!” Unbelievable!! Horrible experience!!

Partner

10/10

Exceptional

23 Mar 2026

Edgar

Comfortable and quiet.

Friends_and_family Family

2/10

Poor

23 Mar 2026

sara

Got locked out of my room at 3am and had to sit in the lobby for 4 hours before someone showed up to work to make me a new key card. Worst experience ever!!

Friends_and_family Friends

2/10

Poor

22 Mar 2026

Raul

The suite is old and not maintained. We did not have towels in unit, had to wait for them to be washed and dried. Our unit had a kitchen and we saw a cockroach running up the wall. We will never use the location again, not recommend to anyone

Family_with_children

2/10

Poor

22 Mar 2026

PAOLA

I had cockroaches in my room when I first walked in

Family_with_children

6/10

Pleasant

21 Mar 2026

Karla

Somewhat ok

Partner

10/10

Exceptional

16 Mar 2026

luis

Great place

Partner

2/10

Poor

16 Mar 2026

Carlos Antony

There were bed bugs, had bites all over by the following morning.

Self

4/10

Poor

05 Mar 2026

Alisa

We stayed for a hockey game. The property was walking distance from the Honda center which was a huge plus, however the cleanliness of the room was less than desirable. There was spider webs all over the room and bathroom. Stains a burns marring the carpet as well as rust in and around the tub drain and faucet. The amount of dust the has compiled on the door jams and windowsills was immense. The room was lacking bath towels and the hot water did not work in the shower. It was quite hard to feel comfortable in this space. The employees were super nice and very helpful. That being said we will be looking for other accommodations the next time we come for a game.

2/10

Poor

02 Mar 2026

Michael

Everything stay far away frl this place. Their whole booked rooms is always wrong ot sold out even tho I called sonesta and they booked it for me. This place is a joke they need help running their vacancy program but twice now I booked online ave said available and I drove kinda far and wasted my gas and had nowhere to stay bc it was late and I was on the phone for an hr and bc nobody answers the phone at the front desk. The employees who are working are rude and lack basic customer service skills. Only the manager knew what he was doing and friendly and nice. Only the employees here hate their job and take out their frustrations on customers. You've been warned.

Friends_and_family Friends

8/10

Excellent

01 Mar 2026

Jeffrey

Didn’t really use amenities but the hotel met my needs and was clean and convenient

Self

4/10

Poor

26 Feb 2026

James

Room, smelled like cigarette smoke.

Friends

10/10

Exceptional

21 Feb 2026

Manuel

Clean rooms

2/10

Poor

19 Feb 2026

Mario

Hotel staff told me there was no rooms available for my stay the day of. Worst experience ever on Valentine’s Day!

Leisure Partner

6/10

Pleasant

19 Feb 2026

Joshua

Staff was really cool, room was ok .

Self

2/10

Poor

15 Feb 2026

Dalila

Room very dirty , around area very dirty as well.

2/10

Poor

15 Feb 2026

Sonia

Completely run down and very dirty. Gross

Leisure Partner

10/10

Exceptional

13 Feb 2026

Marc

✌

10/10

Exceptional

11 Feb 2026

Yashika

Every person was amazing

4/10

Poor

09 Feb 2026

Bianca

The room was dirty. My pillow had a small spot of blood.

Leisure Family

2/10

Poor

07 Feb 2026

Heather

This hotel was horrible. The room smelled like weed, and cigarettes. Our bed was dirty, there was hair all over the bed. We asked to move our room, and we’re told they would, but it would be an additional cost.

The shower was no better, waited 10 minutes for hot water to arrive, and never really did, so we ended up taking cold showers.

I would not recommend you use this for Hotels.com any further, and definitely would not recommend anyone wanting to stay there

Partner

4/10

Poor

05 Feb 2026

Gregg

Property was run down and dirty. Unswept halls, dirty room, run down furniture. \"Breakfast\" was a JOKE. Lousy plastic covered muffins thrown into a basket. Literally that was it and coffee.

2/10

Poor

01 Feb 2026

Joyce

Room was not clean. Killed 3 roaches. Was awful!

2/10

Poor

29 Jan 2026

James

The amount of homeless people outside the hotel. It was dirty. It was an awful experience especially with kids.

4/10

Poor

27 Jan 2026

Richard

The staff was very nice but the hotel is lacking in maintenance and cleaning. When I arrived I noticed the lobby floor and elevator floor was dirty and needed vacuuming. Many things in my hotel room needed repair or replacement. The lifting mechanism for the stopper in the bathroom room sink had broken off and was laying on the piping underneath the sink. The stopper fell all of the way down and I ended up prying it up with a fork so that water would drain. The hot water was barely warm enough to take a shower. Half of the holes in the shower head where plugged with hard water deposits. This causes a high pressure spray from the remaining holes that where open. The bottom of the microwave oven was rusty and the paint was chipping off. I was surprised that the rollers for the rotating dish were are to make it over the bumpy bottom. The white refrigerator was yellowing and dented on the outside. It also ran alot trying to keep up. These are just some of the neglected maintenance and replacement items. And lastly I saw that there was a dusty pair of socks left under the air conditioner.

Business_and_leisure Self

2/10

Poor

27 Jan 2026

stephanie

Beyond run down and when we got there the entire first floor smelled like garbage and no hot water! Staff was decent also it was over $200 per night so not cheap

Friends_and_family Family

2/10

Poor

25 Jan 2026

Stefanie

No one was there to check us in. It was disgusting and we had to leave. We waited for over an hour and had to drive all the way home. We need our money back.

10/10

Exceptional

23 Jan 2026

Yashika

Awesome staff

10/10

Exceptional

23 Jan 2026

Yashika

Everyone is courteous

2/10

Poor

17 Jan 2026

Angel

No words to express

Business_and_leisure Pet

10/10

Exceptional

16 Jan 2026

Yashika

Yes

Friends_and_family Family

6/10

Pleasant

14 Jan 2026

Kimberly

I had no blow dryer in my room. The shower head was was clogged. The water was not very hot.

Leisure Self

2/10

Poor

11 Jan 2026

Emily

By far the dirtiest hotel I’ve ever stayed in. The first room we were given smelled so bad we couldn’t even walk into the room itself. The second room was so filthy we slept on our air mattress on the floor rather than the bed. The shower was peeling, the faucets and door handles looked like the hadn’t been cleaned ever. The walls were filthy with layers of peeling paint. My husband and I stayed in this hotel a year ago and it was fine but this stay…. A complete 180. Will never stay here again.

Friends_and_family Friends

4/10

Poor

10 Jan 2026

Cynthia

Jessica and Cynthia were amazing. So friendly and pleasant BUT Tiara not so much. I heard her several times being rude to guests. She wasn’t nice to my daughter but would be nice to my face! This place is not well maintained unfortunately. We stayed next to a lady who is living there and her room smells
So bad we checked out and went to another location. We couldn’t get a kitchen kit because they didn’t have enough. The trash is piled up and smells very bad. Whoever manages this location is lazy because the rooms are lot cleaned to a high standard. And everything is old. We don’t have HOT ever. Only Luke warm showers and the water pressure is very low. I would not stay here again

4/10

Poor

10 Jan 2026

Cynthia

There’s a couple rude staff members the first one is Tiara and she is really rude. Then there’s a night shift guy that threw out keys at us because we arrived a little after 11 after traveling all day. It’s sickening the rain he made us wait outside for a while before opening the doors. We couldn’t get a kitchen so we can cook our own food. Breakfast isn’t really breakfast so be prepared. Nutrigrain bars and muffins. Coffee. Tea. Hot cocoa and for a couple of hours. The rooms are not cleaned well. I found trash in drawers, the doors were dirty, the fridge wasn’t cleaned out and the ice trays were gross. We left and checked in at Newport Beach location. It’s much better. There is no reason for staff to be rude to guests that have traveled all day. Oh and literally there’s no HOT water. Every shower was like warm and no water presser in the kitchen. Overall disappointing and I would never stay here again.

6/10

Pleasant

10 Jan 2026

Cynthia

We have stayed at Extended Stay many times. This is one of the nicer ones but still not high standards in cleanliness and service. My daughter checked us in one night and the guy behind the counter was really rude. It was about 11pm at night. The guy made them wait outside for about 10 minutes while it was raining and cold before he would open the doors. Then he threw the keys at my daughter and walked away. I never saw that guy. There is another lady there that is very rude, Tiara gave us a hard time when it wasn’t necessary. With my daughter she was rude with an attitude and with me she was professional and friendly. This isn’t cool! My daughter is 20 years old and she didn’t deserve the rudeness. I wouldn’t go back to this location again. We have a kitchen but we couldn’t get a kitchen kit because they didn’t have enough. Keep in mind we were there for a little over a month waiting for our housing. Never had any pots, pans, or anything to cook with. The lady next door has been living there for a long time and the smell from her room gagged me and I couldn’t wait to check out. We moved to Newport Beach location and it’s so much better. The so called breakfast is a packaged nutrigrain bar or a muffin. Coffee, tea or hot chocolate. And it’s only available for a couple hours. So disappointing.

6/10

Pleasant

10 Jan 2026

Cynthia

The rooms are ok.

Leisure Self

2/10

Poor

09 Jan 2026

Sonny

Shower is leaking hallways are dirty and the roof in the bathroom is caving in

10/10

Exceptional

08 Jan 2026

Monique

Yes they were all so kind and attentive

Friends_and_family Family

6/10

Pleasant

08 Jan 2026

Yvonne

Staff made my stay as comfortable as possible. I was pleased with the courtesy, thats all

Self

2/10

Poor

04 Jan 2026

Daisy

From the moment me and my husband arrived we waited 30 mins before anyone was able to help us check in. The night shift guy then decided to show up from the back to help us, I gave him my information and he noticed that I still had a balance…I had paid in full for my stay 3 days before my initial arrival, and I let him know that, I had paid with Apple Pay and showed my statement. He then saw that the payment was applied as a no show payment by accident and stated he would fix it the next day. He gave us our room keys, when we went to our room the keys wouldn’t work…my husband went back to the same guy 3 times before we had finally gotten our room. This was really frustrating and unprofessional service, give that this is barely the first day out of 15 nights that we would be staying there. We then go on our honeymoon and 2 days later I get a call from the hotel from a Jessica, she stated in a voicemail that I had a balance of $600 dollars and I needed to pay, that they would lock my room until they see a payment. I call back after I explained who I was i immediately get a rude attitude from her stating I needed to pay $600, I asked what was this balance for, she couldn’t provide a actual explanation, I then tell Jessica everything. She then said she would look into it and puts me on a 10 minute hold, when I get someone back on the line it wasn’t Jessica, she had transferred me to the manager of the hotel Taylor. I have reached my limit, will be writing the rest on 2nd review.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Italo

Clean room, good staff

Self

2/10

Poor

14 Dec 2025

MARCO

Someone needs to be assigned to pre inspect rooms for cleanliness, adequately furnished with all toiletries that are included with the price of the stay and most importantly, assure that rooms which are assigned to guests upon check in are not assigned to other guests without notice. I was assigned 4 different rooms on this day, 2 in which were dirty and not ready for new guests, room 3 was missing toiletries and took way too long to finally get, making us late to our event at the Honda Center. To our surprise and with no communication from the hotel, our things were removed from the room and sent to the front desk because they assigned my room to another guest while we were out. We were then assigned room 4, late night, very inconvenient and a waste in time, money and patience!

Leisure Partner

2/10

Poor

13 Dec 2025

Yadi

was bite by bedbugs

Leisure Family_with_children