Extended Stay America - Orange County

Extended Stay America - Orange County - Katella Av

United States , Los Angeles - CA
ORANGE, 1635 W Katella Ave
Show on Google | Map

100 reviews shown

10/10

Exceptional

16 Mar 2026

luis

Great place

Partner

2/10

Poor

16 Mar 2026

Carlos Antony

There were bed bugs, had bites all over by the following morning.

Self

4/10

Poor

05 Mar 2026

Alisa

We stayed for a hockey game. The property was walking distance from the Honda center which was a huge plus, however the cleanliness of the room was less than desirable. There was spider webs all over the room and bathroom. Stains a burns marring the carpet as well as rust in and around the tub drain and faucet. The amount of dust the has compiled on the door jams and windowsills was immense. The room was lacking bath towels and the hot water did not work in the shower. It was quite hard to feel comfortable in this space. The employees were super nice and very helpful. That being said we will be looking for other accommodations the next time we come for a game.

2/10

Poor

02 Mar 2026

Michael

Everything stay far away frl this place. Their whole booked rooms is always wrong ot sold out even tho I called sonesta and they booked it for me. This place is a joke they need help running their vacancy program but twice now I booked online ave said available and I drove kinda far and wasted my gas and had nowhere to stay bc it was late and I was on the phone for an hr and bc nobody answers the phone at the front desk. The employees who are working are rude and lack basic customer service skills. Only the manager knew what he was doing and friendly and nice. Only the employees here hate their job and take out their frustrations on customers. You've been warned.

Friends_and_family Friends

8/10

Excellent

01 Mar 2026

Jeffrey

Didn’t really use amenities but the hotel met my needs and was clean and convenient

Self

4/10

Poor

26 Feb 2026

James

Room, smelled like cigarette smoke.

Friends

10/10

Exceptional

21 Feb 2026

Manuel

Clean rooms

2/10

Poor

19 Feb 2026

Mario

Hotel staff told me there was no rooms available for my stay the day of. Worst experience ever on Valentine’s Day!

Leisure Partner

6/10

Pleasant

19 Feb 2026

Joshua

Staff was really cool, room was ok .

Self

2/10

Poor

15 Feb 2026

Dalila

Room very dirty , around area very dirty as well.

2/10

Poor

15 Feb 2026

Sonia

Completely run down and very dirty. Gross

Leisure Partner

10/10

Exceptional

13 Feb 2026

Marc

✌

10/10

Exceptional

11 Feb 2026

Yashika

Every person was amazing

4/10

Poor

09 Feb 2026

Bianca

The room was dirty. My pillow had a small spot of blood.

Leisure Family

2/10

Poor

07 Feb 2026

Heather

This hotel was horrible. The room smelled like weed, and cigarettes. Our bed was dirty, there was hair all over the bed. We asked to move our room, and we’re told they would, but it would be an additional cost.

The shower was no better, waited 10 minutes for hot water to arrive, and never really did, so we ended up taking cold showers.

I would not recommend you use this for Hotels.com any further, and definitely would not recommend anyone wanting to stay there

Partner

4/10

Poor

05 Feb 2026

Gregg

Property was run down and dirty. Unswept halls, dirty room, run down furniture. \"Breakfast\" was a JOKE. Lousy plastic covered muffins thrown into a basket. Literally that was it and coffee.

2/10

Poor

01 Feb 2026

Joyce

Room was not clean. Killed 3 roaches. Was awful!

2/10

Poor

29 Jan 2026

James

The amount of homeless people outside the hotel. It was dirty. It was an awful experience especially with kids.

4/10

Poor

27 Jan 2026

Richard

The staff was very nice but the hotel is lacking in maintenance and cleaning. When I arrived I noticed the lobby floor and elevator floor was dirty and needed vacuuming. Many things in my hotel room needed repair or replacement. The lifting mechanism for the stopper in the bathroom room sink had broken off and was laying on the piping underneath the sink. The stopper fell all of the way down and I ended up prying it up with a fork so that water would drain. The hot water was barely warm enough to take a shower. Half of the holes in the shower head where plugged with hard water deposits. This causes a high pressure spray from the remaining holes that where open. The bottom of the microwave oven was rusty and the paint was chipping off. I was surprised that the rollers for the rotating dish were are to make it over the bumpy bottom. The white refrigerator was yellowing and dented on the outside. It also ran alot trying to keep up. These are just some of the neglected maintenance and replacement items. And lastly I saw that there was a dusty pair of socks left under the air conditioner.

Business_and_leisure Self

2/10

Poor

27 Jan 2026

stephanie

Beyond run down and when we got there the entire first floor smelled like garbage and no hot water! Staff was decent also it was over $200 per night so not cheap

Friends_and_family Family

2/10

Poor

25 Jan 2026

Stefanie

No one was there to check us in. It was disgusting and we had to leave. We waited for over an hour and had to drive all the way home. We need our money back.

10/10

Exceptional

23 Jan 2026

Yashika

Awesome staff

10/10

Exceptional

23 Jan 2026

Yashika

Everyone is courteous

2/10

Poor

17 Jan 2026

Angel

No words to express

Business_and_leisure Pet

10/10

Exceptional

16 Jan 2026

Yashika

Yes

Friends_and_family Family

6/10

Pleasant

14 Jan 2026

Kimberly

I had no blow dryer in my room. The shower head was was clogged. The water was not very hot.

Leisure Self

2/10

Poor

11 Jan 2026

Emily

By far the dirtiest hotel I’ve ever stayed in. The first room we were given smelled so bad we couldn’t even walk into the room itself. The second room was so filthy we slept on our air mattress on the floor rather than the bed. The shower was peeling, the faucets and door handles looked like the hadn’t been cleaned ever. The walls were filthy with layers of peeling paint. My husband and I stayed in this hotel a year ago and it was fine but this stay…. A complete 180. Will never stay here again.

Friends_and_family Friends

4/10

Poor

10 Jan 2026

Cynthia

Jessica and Cynthia were amazing. So friendly and pleasant BUT Tiara not so much. I heard her several times being rude to guests. She wasn’t nice to my daughter but would be nice to my face! This place is not well maintained unfortunately. We stayed next to a lady who is living there and her room smells
So bad we checked out and went to another location. We couldn’t get a kitchen kit because they didn’t have enough. The trash is piled up and smells very bad. Whoever manages this location is lazy because the rooms are lot cleaned to a high standard. And everything is old. We don’t have HOT ever. Only Luke warm showers and the water pressure is very low. I would not stay here again

4/10

Poor

10 Jan 2026

Cynthia

There’s a couple rude staff members the first one is Tiara and she is really rude. Then there’s a night shift guy that threw out keys at us because we arrived a little after 11 after traveling all day. It’s sickening the rain he made us wait outside for a while before opening the doors. We couldn’t get a kitchen so we can cook our own food. Breakfast isn’t really breakfast so be prepared. Nutrigrain bars and muffins. Coffee. Tea. Hot cocoa and for a couple of hours. The rooms are not cleaned well. I found trash in drawers, the doors were dirty, the fridge wasn’t cleaned out and the ice trays were gross. We left and checked in at Newport Beach location. It’s much better. There is no reason for staff to be rude to guests that have traveled all day. Oh and literally there’s no HOT water. Every shower was like warm and no water presser in the kitchen. Overall disappointing and I would never stay here again.

6/10

Pleasant

10 Jan 2026

Cynthia

We have stayed at Extended Stay many times. This is one of the nicer ones but still not high standards in cleanliness and service. My daughter checked us in one night and the guy behind the counter was really rude. It was about 11pm at night. The guy made them wait outside for about 10 minutes while it was raining and cold before he would open the doors. Then he threw the keys at my daughter and walked away. I never saw that guy. There is another lady there that is very rude, Tiara gave us a hard time when it wasn’t necessary. With my daughter she was rude with an attitude and with me she was professional and friendly. This isn’t cool! My daughter is 20 years old and she didn’t deserve the rudeness. I wouldn’t go back to this location again. We have a kitchen but we couldn’t get a kitchen kit because they didn’t have enough. Keep in mind we were there for a little over a month waiting for our housing. Never had any pots, pans, or anything to cook with. The lady next door has been living there for a long time and the smell from her room gagged me and I couldn’t wait to check out. We moved to Newport Beach location and it’s so much better. The so called breakfast is a packaged nutrigrain bar or a muffin. Coffee, tea or hot chocolate. And it’s only available for a couple hours. So disappointing.

6/10

Pleasant

10 Jan 2026

Cynthia

The rooms are ok.

Leisure Self

2/10

Poor

09 Jan 2026

Sonny

Shower is leaking hallways are dirty and the roof in the bathroom is caving in

10/10

Exceptional

08 Jan 2026

Monique

Yes they were all so kind and attentive

Friends_and_family Family

6/10

Pleasant

08 Jan 2026

Yvonne

Staff made my stay as comfortable as possible. I was pleased with the courtesy, thats all

Self

2/10

Poor

04 Jan 2026

Daisy

From the moment me and my husband arrived we waited 30 mins before anyone was able to help us check in. The night shift guy then decided to show up from the back to help us, I gave him my information and he noticed that I still had a balance…I had paid in full for my stay 3 days before my initial arrival, and I let him know that, I had paid with Apple Pay and showed my statement. He then saw that the payment was applied as a no show payment by accident and stated he would fix it the next day. He gave us our room keys, when we went to our room the keys wouldn’t work…my husband went back to the same guy 3 times before we had finally gotten our room. This was really frustrating and unprofessional service, give that this is barely the first day out of 15 nights that we would be staying there. We then go on our honeymoon and 2 days later I get a call from the hotel from a Jessica, she stated in a voicemail that I had a balance of $600 dollars and I needed to pay, that they would lock my room until they see a payment. I call back after I explained who I was i immediately get a rude attitude from her stating I needed to pay $600, I asked what was this balance for, she couldn’t provide a actual explanation, I then tell Jessica everything. She then said she would look into it and puts me on a 10 minute hold, when I get someone back on the line it wasn’t Jessica, she had transferred me to the manager of the hotel Taylor. I have reached my limit, will be writing the rest on 2nd review.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Italo

Clean room, good staff

Self

2/10

Poor

14 Dec 2025

MARCO

Someone needs to be assigned to pre inspect rooms for cleanliness, adequately furnished with all toiletries that are included with the price of the stay and most importantly, assure that rooms which are assigned to guests upon check in are not assigned to other guests without notice. I was assigned 4 different rooms on this day, 2 in which were dirty and not ready for new guests, room 3 was missing toiletries and took way too long to finally get, making us late to our event at the Honda Center. To our surprise and with no communication from the hotel, our things were removed from the room and sent to the front desk because they assigned my room to another guest while we were out. We were then assigned room 4, late night, very inconvenient and a waste in time, money and patience!

Leisure Partner

2/10

Poor

13 Dec 2025

Yadi

was bite by bedbugs

Leisure Family_with_children

10/10

Exceptional

12 Dec 2025

Grace Turner and Alexander Parada

Great place would stay again

6/10

Pleasant

06 Dec 2025

Ronald

4/10

Poor

06 Dec 2025

Thomas

They put us on the 4th floor with no elevator. We ordered two beds and when got to the room there was only one. We went back down the stairs to get a different room with 2 beds. We went back up the stairs and one of us had to sleep on a pull out couch. The whole building needs a serious remodel and serious employees.

Leisure Family

10/10

Exceptional

04 Dec 2025

Grace Turner and Alexander Parada

Staff is great!

10/10

Exceptional

03 Dec 2025

Grace Turner and Alexander Parada

Staff is friendly and helpful. Rooms are clean and the hotel is maintained nicely. Definitely would stay here again

Leisure Family

6/10

Pleasant

26 Nov 2025

Debra

The hotel halls smelled like cigarettes, and they also had a lot of nasty stains. I didn't feel comfortable walking in my room without shoes. Staff was incredible just hotel is a little run down and has no ice machines.

4/10

Poor

24 Nov 2025

Samantha

The night lady for check in was so kind and sweet. Unfortunatly the rooms were very run down and old. The bathroom needs a lot of love. Location was great. The breakfast bar needs some sprucing up as well

Partner

6/10

Pleasant

20 Nov 2025

Gerrick Joefred

The hotel was in a great location. Just a short walk away from Honda center, stadium promenade, and the transit center. If you’re out and about and exploring the city, this hotel doesn’t do too bad of a job at being “home base”.

There were a couple of things, however, that prevented me from giving this place five stars.

Firstly, the bathroom was clean, but the shower was constantly leaking. Even when I forced the tap to the closed position, it would constantly be leaking through throughout the night, providing a dripping sound throughout my entire stay. Also, every time you flush the toilet, it would be followed by a 15 second loud screeching. Lastly, while it wasn’t too big of a problem, one of the towels appeared stained, but I was easily able to switch it out at the front desk.

One of my bigger problems, however, came to the bed. While it was comfortable to sleep in, I seemed to get bitten by bugs of some sort. While I did a comprehensive check of the bed, which thankfully came up with no bedbugs/any visible bug eggs, I checked out of the hotel with about five bug bites on my backside, which would be the only thing that made me uneasy throughout my stay.

As for the rest of the room, the TV thankfully worked and the air conditioner also worked well.

Hopefully the bug bite thing was a one time issue as I’d love to stay here again in the future. Great price and location, but if you want to be at a hotel where you spend extended time in your room, I’d look elsewhere.

Leisure Self

2/10

Poor

04 Nov 2025

Crystal

Here is what I sent to the hotel Dear Customer Support,
I am writing to formally request a refund for my recent stay at Extended Stay America – Orange County Katella Ave on 10/31/2025. I am a frequent traveler, and this was by far the worst hotel experience I have ever had, even compared to stays in developing countries.
We selected this hotel solely for its convenience to an event we were attending in the area. Upon arrival, we had limited time to check in, quickly change, and leave for the event. It was only upon returning later that evening that we discovered the room was in an unacceptable and unsanitary condition.
Specifically:
•Hair was present in the bathroom sink, bathtub, and on the counter.
•The kitchen counter was sticky and had visible crumbs.
•All furniture surfaces were coated with dust, and the TV stand/chest of drawers had a sticky residue with hair attached.
•The bedding, while changed, had no pillowcases, and several pillows were stained yellow.
•The carpet clearly had not been vacuumed.
Unfortunately, since this was the last available two-bed room and it was late in the evening, we had no choice but to remain in the room. We were also too exhausted to escalate the issue immediately.
Given the unacceptable cleanliness and lack of basic housekeeping standards, I am requesting a full refund for this stay. I am also sharing this experience with Expedia to ensure other travelers are not subjected to similar conditions. I would appreciate a prompt review of

Leisure Family

10/10

Exceptional

27 Oct 2025

Guerrero

Thank you front desk staff Very accommodating

Friends_and_family Family

4/10

Poor

24 Oct 2025

Angelica

The place was dirty and had an animal smell in our room .
Once I went down to try to say something front desk was taking forever so I decided to go rest then next morning when I went to shower bath tub was dirty

Family

2/10

Poor

19 Oct 2025

Pamela

The breakfast is just coffee and small
Packaged muffins and nutrigrain bars. There was a cockroach in my room

Leisure Friends

10/10

Exceptional

18 Oct 2025

Scott

They did not offer breakfast.

2/10

Poor

09 Oct 2025

Rodney

No one ever at front desk, no changing of towels or bedding done when asked even though attendant said it would be done, no cookware, plates, utensils. This was a 6 night business stay for me & co-worker. I wish I had chosen elsewhere. His room had water stains on walls. I will never recommend this company on any of our business trips for my organization. You lost a potentially huge amount of money from us.

Business

10/10

Exceptional

08 Oct 2025

Cynthia

Staff was friendly, room was clean and comfortable.

Leisure Partner

4/10

Poor

08 Oct 2025

Deborah

The room seemed stark, no hair blower although the mount on the wall was there. One very thin blanket, thin walls, and 10 minutes before I left the next day a large leak from the bathroom ceiling happened and dripped excessively in front of the sink. The staff was nice though.

Business Self

4/10

Poor

04 Oct 2025

Ann

The bed was terrible and the sheets old and stained.
The first room they gave us wasn’t cleaned yet so we had to go ask for a new room.
There was no shampoo, conditioner, or lotion. There was no luggage rack. There was no hair dryer.
Luckily we only planned to stay one night.

Partner

8/10

Excellent

02 Oct 2025

Mohamed

It’s not bad for the price but need to work on cleaning lil more

2/10

Poor

01 Oct 2025

Jeff

Motel Dump

This hotel has not been remodeled since pre-1978 (I’m a GC and I know that popcorn ceilings are asbestos nightmares and after 1978 remodels required the removal) the only thing they have done is put layers over layers of paint. Everything else is very nasty. The doorframes and trim is all rotting and the lobby has a major water leak issue with buckets and towels all over the floor and you can see where the moisture is under the paint in the walls which causes mold. This hotel smells so pungent with curry it is overwhelming when you enter. I also kept having to get my key card recalibrated because the door to my room wouldn’t open each time I left.. this place is a total dump. I suggest you go to the other Extended StayAmerica located on Katella in Anaheim about a mile away. Much nicer and same price.!!!

Business

6/10

Pleasant

01 Oct 2025

Andrea

Restrooms could be cleaner

Business

2/10

Poor

29 Sep 2025

Sydney

LISTEN TO THE REVIEWS. Absolutely disgusting shame of a hotel.
If I could rate this stay a 0/5 I would.
The hallways reminded me of something on the shining — but dirtier. The entire 1st floor smelled like rotten pee and mold.
Our room smelled musky, NO TOWELS, and sticky everywhere—we stayed there after a concert at Honda center and I even mentioned to my boyfriend if we should just go home instead. It was TERRIBLE.
Late at night our key card stopped working (for no reason at all) and we went to the front desk to get a new one and a gentlemen Sunday night around 11:30 didn’t talk to us besides what our room number was and my name. DID NOT ask for an ID. After he finished “making the key” he (NOT EMBELLISHING) THREW the key card over the desk at my boyfriend, did not say ONE word and turned around and went back to the laundry room. We were STUNNED.
The ONLY ONE perk about this hotel was walking distance to the Honda center.
I think our total for the stay was around 130$? TOO OVERPRICED FOR THIS DUMP. I wouldn’t pay 50$ again to stay here.
I thought we were going to die from the PEOPLE AT and AROUND the hotel or the black mold in the hotel.
We showered twice upon coming home — no exaggeration. Listen. To. The. Reviews.

Leisure Partner

2/10

Poor

25 Sep 2025

joe

Place is clean and convenient. Only complaint is the night staff started talking loudly at 3:30 am and the noise didn't stop until after 6 am.

Leisure Partner

10/10

Exceptional

17 Sep 2025

Laura

Nice area

Business_and_leisure

8/10

Excellent

11 Sep 2025

Melissa

The hotel was clean, and the staff were friendly! The room had a small kitchen, but it had no pots or pans, or utensils to cook with!

Partner

10/10

Exceptional

07 Sep 2025

Rayann

not the best

Very friendly and good location. However, needs updated. Had an old smell and a couple of roaches in the room. No washcloths in room, no trash bags in the trashcan (they were under the sink for us to put in), no soap or shampoo (you could go ask for some), no iron in the room (had to go ask for one). For one night it was ok, but wouldn't want to do a long stay here

Partner

10/10

Exceptional

02 Sep 2025

maricela

Cool place

4/10

Poor

31 Aug 2025

dan

Hotel and rooms inside were old and unappealing. Several sketchy people just loitering around outside at night. Leaks in the lobby ceiling and wasn't raining? Probably from the AC? I wouldn't stay here again.

Leisure Partner

2/10

Poor

24 Aug 2025

Daniel

Horribly

2/10

Poor

23 Aug 2025

Shannon

We chose this property because of the ample parking and free breakfast it offered. Upon arrival we were told the ample parking was limited to only their back wall and single spots. As we had a truck hauling a U-Haul trailer it was difficult to park. The room was not as clean as expected, the toilet paper was wet and the sheets had stains as did the carpet and all the tile was very sticky. We did not find the bed comfortable as it was very hard and gave us a difficult time sleeping. We were awoken by the neighboring room having some \"activities\" banging against our wall then went down for coffee which was not good and their free breakfast. Turns out the free breakfast consisted of a new Nutri-Grain bar and a muffin. I felt very disappointed that it was even called a free breakfast. Super strange that the elevator down to breakfast had actual bones laying in it. We could not figure out what the bones were nor could the front office staff they simply picked it up and threw it away but they were large bones and it was gross.

Leisure Partner

2/10

Poor

23 Aug 2025

Domingo Antonio

Just wanna say i never did a hotel review so I’m cracking my knuckles to go Hardbody on this Hotel… 1st off The worst hotel Experience I’ve ever been in. One of the reasons why i chose this hotel was the access to cook on a stovetop & to conduct business at my stay here. None of the utensils or cookware was available, unless you asked for them at the front desk and that is if someone was there. But no, the 1 staff would always be in the back doing laundry or hiding from (reality), patrons or just not at all. Only 2 staffs that I remember were really nice & deserve a better job location/pay then to work there. I wish i knew their name. Very nice ladies who tried their best to accommodate my stay. This Hotel needs to move its location & needs better funding. The back area behind the hotel is a hideout for Up-to-no-good people to smoke their nasty ass cigarettes, weed, drugs, alcohol, etc. Straight loser lookin’ type on the run type of people. Yes I’m profiling. We all do FOH! Then the side entrance door seems to be broken so it’s been Ajar for god knows how long. Then their was this loser lookin’ Bonnie & Clyde couple who just seem very shady & knocking on peoples doors so I requested to be transferred to another room because i was worried for my families safety & them knowing what room i was in after following me from the elevator just to see what room i was in. So I made it my mission to go to front desk & ask to be switched for another room & when i voiced my concern to the

Business_and_leisure Family

10/10

Exceptional

22 Aug 2025

Laura

Vans

It's a great place to stay. The only thing is we found a pair of Vans shoes under the bed

Business

8/10

Excellent

20 Aug 2025

Adrian

Very helpful to my needs

Leisure Family

6/10

Pleasant

13 Aug 2025

Brian

Wasn't expecting much as a business traveler, but this place is pretty run down. Smoke alarm in my room was covered in packing tape and the room smelled like cigarettes. No trash can in my room so I had to place everything in a pile. Didn't touch the gross TV remote. Fridge froze my bottles of water. Greeted by a few fleas that dined on my legs a bit. Sink drain was so slow I could only run water in short bursts. Was pretty quiet for the most part except when the couple in the next room banged into my headboard for about 4 minutes. Good for them - not sure I could have performed in this dirty place. Slept fine though and location was ideal for my visit. Guy and gal at the front desk seemed nice and conducted themselves professionally. They asked how my stay was and I just smiled and said \"fine\". Doubt complaining would make any difference. I would not pick this hotel again.

Business Self

2/10

Poor

06 Aug 2025

Robert

When i extended the room i stood at the front desk whole Jose restocked the breakfast bar. When he was done. He came to desk and asked me \"did you need help with something\" later in the conversation he mentioned \"tip money\". Weirdest interaction I've had in hospitality ever. Upon check out I realized I'd left my small plant behind. I called he said items like plants and pens get thrown out, he repeated that three times. I called back when i realized my very nice writing pen was left behind as well. I'd wondered why he repeated \"pens get thrown out\" twice. I think it is foolish to assume that is a coincidence. I think Jose is bad at hospitality and most likely condones theft from guest. He is unpolished with poor social and business skills. I never will trust extended stay again.

Business Self

2/10

Poor

03 Aug 2025

Verified traveler

Our first room we they gave us, room smelled nasty from the get go and then tv wasn’t working so we had to call and ask for another room. Second room was a little better but still not what I expected.

Partner

10/10

Exceptional

31 Jul 2025

Gisela

Amazing staff, very good quality the rooms, the kitchen is really a plus!, also the location of the hotel is amazing because is near to freeway and dining options and plenty of parking lot.

Leisure Family_with_children

2/10

Poor

28 Jul 2025

Norma

The tub was black and full of dirt and hair

Leisure Family

10/10

Exceptional

28 Jul 2025

David

Every employee was courteous and helpful. Felt at safe and at home.

Leisure Family

2/10

Poor

24 Jul 2025

Verified traveler

Disappointed and Frustrated

Booked a 2 bed studio and when I got there the room had one bed. Went to the front and the guy said they don’t have 2 bed studios- showed him my booking and the hotel.com site that clearly said 2 bed studio with a picture and description of 2 beds. He said that was a hotels.com issue as they didn’t have 2 bed studios and I should deal with them because there was nothing he could do. No phone # or email for hotels.com, just a virtual chat bot that doesn’t address issues. The desk clerk gave us bedding for my friend to sleep on the hardwood floor but no pillows. It was a terrible night sleep for both of us because I had to give her my blankets and a pillow for more cushioning on the floor. Frustrating that either hotels.com is misleading and selli g rooms that do not exist or hotel was not telling the truth because they overbooked.

And “free breakfast” is misleading- they had coffee, hot water for teas and oatmeal packets and wrapped mini muffins.

Friends_and_family Friends

8/10

Excellent

21 Jul 2025

Tracey

Location for the Honda Center

6/10

Pleasant

20 Jul 2025

JAMES

The staff was fantastic and very nice the property is very quiet and has plenty of parking. The room itself was clean but it has kind of like a very warm kind of dirty kind of appearance to it because a lot of it is kind of dark and dated and the shower tub looks like it needs a deep cleaning as well. I would stay here if I wanted to save a little money for my time in a hotel room it's better than other hotel rooms I've stayed at but it really is kind of middle of the range kind of appearance and look to it

Business_and_leisure Self

2/10

Poor

20 Jul 2025

Ricardo

it was a terrible experience.
ones we checked in.
there was missing supplies.
we ask for hair dryer. they said they were out.
roomm was duety.
shower wall and ceiling had seem of mold moisture.
furniture was broken from corners. hallway of hotel was durty too. they said they have breakfast included and all they give is a moffng and coffee. thats what they call breakfast included.

Business Family

2/10

Poor

20 Jul 2025

Maria Anna C

This location is infested with bed bugs. Do not book here.

Leisure Friends

2/10

Poor

15 Jul 2025

Luis

Ran down and dirty

4/10

Poor

14 Jul 2025

Eduardo M

Dog poop around property, awful smell

Leisure Friends

4/10

Poor

23 Jun 2025

Jazmin

We wanted to stay in a decent priced hotel and we thought this one was cheap for the location. Pictures were pretty good and reviews were ok. After our stay, we will not be coming back. The room was not clean, beds were not comfortable and sheets were stained. We had a poor stay.

Leisure Family

2/10

Poor

22 Jun 2025

Jennifer

The smell made us dry heave. I got sore freshener from front desk but it didn't help. we almost left when we got back from our show. We were willing to drive 6hrs back home without sleep.

Leisure Partner

10/10

Exceptional

19 Jun 2025

Omar

Nice and relaxing

Partner

6/10

Pleasant

27 May 2025

Crystal

Very conveniently located for what we had to do on our trip, the staff was very nice, the place is just run down.

Friends_and_family Family

6/10

Pleasant

24 May 2025

Jessica

I stayed here last spring and the room was amazing. This year the bed was super soft and lumpy. The air conditioner sounded like a plane was about to take off it was so loud. Water got shut off one morning without notice.

Leisure Self

6/10

Pleasant

19 May 2025

Gabriela

Location is good but the property need some improvement the rooms was a little dirty and they don’t provide with coffee

2/10

Poor

08 May 2025

katherine

Seedy

2/10

Poor

08 May 2025

Federico

Bed bugs

8/10

Excellent

06 May 2025

James D

Decent property with good staff. Conveniently located with lots of options around. Did have issues with the shower water pressure and temperature being constantly cold

Leisure Family

2/10

Poor

05 May 2025

Verified traveler

The AC was out which made sleeping through the night horrible. The furniture was badly damaged. The mattress had several dents throughout. There were no dishes. When I called the front desk they were out of everything including blow dryers. This was a nightmare.

Business

10/10

Exceptional

27 Apr 2025

GERARDO

Lady at lobby counter very nice and helpful

Leisure Partner

4/10

Poor

26 Apr 2025

Matt

Good location, not well taken care of

Great location for going to a show at the Honda center, spacious room, and staff was friendly. However, the hallways and elevators had a bad smell of old french fries & cigarettes. The queen bed had only 1 pillow. It took two front office calls, one in person request, and over 3 hours to get bedding for the fold-out couch bed. The bathtub had long hair still in it from previous customer. There were no grab & go breakfast items as advertised because \"they hadn't been delivered yet\" and for some reason, the hot water for tea in the lobby was tinted brown.

Friends_and_family Family

4/10

Poor

26 Apr 2025

Justin

The hotel is not that great. Cupboards in our room hadn’t been cleaned or dusted for a long time. Bathroom door was busted including the lock.
The ladies at the front desk were nasty to us. Not friemdly at all and acted like it was so demanding and she was being bothered to try to help us out.

Extended stay is extended gay

Leisure Self

8/10

Excellent

19 Apr 2025

Verified traveler

The studio room was great however the room service was not completed when I checked it

I would like a night for free to make up for the lack of expectations paying $140 a night I could have gone to a 5 start hotel, I stay here frequently and love the front desk attention to guests

Self

4/10

Poor

19 Apr 2025

LeAundra

Dirty room

Leisure Self

2/10

Poor

18 Apr 2025

Dennis

Roaches