Name: Hyatt Carmel Highlands
Address: 120 Highland Dr, Carmel, 93923, US

10/10

Exceptional

06 Jul 2026

Claire

Fantastic views. Helpful staff. Terrific restaurant. Lovely common room with two fireplaces and live music. We’ll be back!

Family

10/10

Exceptional

04 Jul 2026

HYUNG

.

Family

2/10

Poor

03 Jul 2026

Michelle

Our father went on hospice in the hospital and died within 24 hours of leaving for our trip. We were required to stay for medical decision making by the doctor. We were the only next of kin and power of attorney. When I asked for a credit to be able to come when we can replan our trip, the Hyatt’s response was a quick “there are no exceptions” Every other property in Carmel gave us a full refund. Very disappointing response for what they claim to represent during a difficult death with our father. Do not book here. Try a different place that appreciates and cares about their guests.

4/10

Poor

03 Jul 2026

Simone

So expensive for actual facility and cleaning condition. Just nice location. restaurant is ok too. They charge resort fee that should be included in this very already expensive accommodation fee. I paid resort fee for A little pool that I have not used. Nothing there.

Partner

10/10

Exceptional

02 Jul 2026

regina

Absolutely Fabulous! The view was spectacular! Would definitely stay here again! The restaurant was amazing

Family_with_children

6/10

Pleasant

02 Jul 2026

Gerald

We had a “sunset suite “. First, the positive: the views were amazing. The room itself seemed to be a long storage facility right under the lounge that was converted to a guest room. It was oddly long with a very VERY low ceiling. At night and morning, you could hear them moving the chairs and tables above our bed around closing time. The staff was apathetic with big smiles and no interest in actually helping.

Partner

8/10

Excellent

29 Jun 2026

NADER

We enjoyed our short stay at this resort.
It was amazing

Family

4/10

Poor

27 Jun 2026

Donald

Unfortunately not worth the luxury price tag…
Despite terrific views of the coastline, the room was cramped, dark and dated.

We stay in lots of hotels and expected better for the high nightly rate.

Service and food in the restaurant were wonderful. Highly recommend it for cocktails or a meal, but save money and stay somewhere else.

Partner

10/10

Exceptional

25 Jun 2026

Thomas

This place is amazing! It’s comfortable, quiet, and absolutely beautiful. The views are breathtaking! The food is great and the service is even better. Every single member of the staff we encountered was fabulous and kind. Our room was cozy and the bed was super comfy! We’ll definitely come back.

Partner

10/10

Exceptional

24 Jun 2026

Calesse

This place is BEAUTIFUL. We will be going again next year and plan to stay here again. The staff was wonderful, the room was so clean and well-maintained, and the view was STUNNING! The food at the on-site restaurant was delicious, and again, the view! The fireplace in the room was so cozy. We did not get in the pool, but it was very well maintained, and it's heated. The outdoor jacuzzi was fantastic at night, since it's chilly outside and warm in the bubbling water. I HIGHLY recommend this spot as your new go-to spot. Love love love this place!!!

Family

10/10

Exceptional

20 Jun 2026

Rajvir

Staff were really friendly and helpful. Our room with ocean view was surreal. Kids enjoyed the living room and balcony. Hotel restaurant is the best but super busy or pre booked so plan accordingly.

Family_with_children

10/10

Exceptional

14 Jun 2026

Jolayne

Our room was not ready at 230pm when we arrived early. We were told we could go to happy hour in the bar and we would get a text when the room was ready. We didn’t get a text and by now it was almost 5 pm. New staff coming in were apologetic. Beautiful hotel. Nice room. Bathroom was ok. We enjoyed our stay.

Partner

8/10

Excellent

14 Jun 2026

Paula

We had to leave early, before the restaurant opening time, and were disappointed to find that the coffee machine didn’t work!

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Rudy

Historic hotel at a fantastic location. Dining and valet service was excellent. Point Lobos Suite was a disappointment due to odd layout but overall experience was very good. Be aware that there's a pitch to join their 'Hyatt Club' as the hotel seems to be switching to a time-share-like shared ownership model. Carmel Highlands is a beautiful and unique setting, nothing beats the sunset view overlooking the rugged coast.

Partner

10/10

Exceptional

09 Jun 2026

luann

Beautiful resort!!!! And the restaurant at the resort has the most amazing view of the ocean. Staff are so friendly and accommodating. Can’t wait to come back to this beautiful resort.

Partner

10/10

Exceptional

07 Jun 2026

Joel

The property was well maintained. The view from our room was amazing. We really enjoyed our two-day stay.

The only downside was parking. The nearest parking lot to our room was a decent walk up a steep hill. If you have mobility issues, please check on the parking arrangements for your specific room you book.

Family

10/10

Exceptional

06 Jun 2026

Rebecca

The views were spectacular! The hotel tub was on the smaller side. But loved having the real outdoor fire pit. Everything felt very secluded and upscale.

Partner

8/10

Excellent

06 Jun 2026

Karen

We stayed 6 nights May 20th-26, 2026.
The Pacific Edge Restaurant on site was very nice; expect to pay $100 or so for a nice breakfast for 3.
Housekeeping very poor; house keeper spilled her coffee apparently on our landing inside and out and I stepped in it and tracked in; sticky sweeten coffee with cream apparently. Also, multiple days we were left without towels, called housekeeping and no answer, called front desk who didn’t seem to care as we never received towels, went to front desk to share dissatisfaction around 7:00p on our last night and received towels sometime through the middle of the night. Also housekeeping did not leave coffee pods (upon arrival there were 4) one day house keeper left one when all 4 used, another day 2 left when all 4 used, another day 0.

Gardens in the front of property full of flowers! However we were in a suite with patio area outside our bedroom and living area. Weeds in planters, no flowers as was the case elsewhere, yard trash, cigarette butts. Also multiple people on multiple evenings used the lounge back door to enter our patio space to talk, take pics, mill around. Would have preferred a sign at the stairs that said “private area, no entry” as we were having romantic evenings and felt like we had to tell people “this is our honeymoon suite”. Most people got the gist but some did not, some had to chase their kids out of our patio, no supervision.

VERY disappointed for the AMOUNT $$$$ for our very special occasion. View super

Partner

6/10

Pleasant

05 Jun 2026

John

While our room had a fantastic coastal view it was strangely missing a bedside table and light on one side - there is nowhere to buy any snacks or sundries - no little store at all on the property - which staff said they are asked about all the time.
The property is tricky to get around -it’s steep - lots of stairs and not very conducive to exploring.
The sunsets are spectacular:)

Friends

8/10

Excellent

01 Jun 2026

Janine

Our room was clean and tidy. The bathroom was a bit dark and needed some TLC . The hot tub and pool were nice. The property lay out is a bit confusing. They told us where our room was, but not how to get there. It was down a lot of stairs and that is difficult with luggage. Overall it was a nice stay, but for the money I probably won't return.

Family

10/10

Exceptional

01 Jun 2026

william

What an amazing place it is!

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Kasia

Beautiful property and well maintained. The staff was very attentive and kind. Very pleased with this stay and would recommend!

10/10

Exceptional

31 May 2026

Dusoh

Beautiful and peaceful that sits on top of the hill overlooking the Pacific Ocean. Breathtaking and serene! Wonderful resort and spa! Highly recommended!

Partner

8/10

Excellent

26 May 2026

Jill

Loved the electric fireplace

10/10

Exceptional

23 May 2026

Lacey

Excellent rooms!

Partner

4/10

Poor

22 May 2026

Susan

The grounds were beautiful-lots of stairs! The staff was very friendly. We did have some issues with our room-heater didn’t work, dead bolt was broke! Sink didn’t drain and we were w/o one for half a day. Maintenance did come and worked on it-which caused a sewage smell in our room.
When I checked out I informed the front desk of these issues. The employee I spoke with said he was going to talk to the manager and see if any adjustments could be made. He would text me with the information before my card was charged! I never heated from him agsin. I followed up twice by leaving messages and ZERO ACKNOWLEDGEMENT. It really wasn’t about the money but a call back andvir follow up would have been the right thing to do! I will never stay again…

Friends_and_family Family

2/10

Poor

19 May 2026

Kimberly

I’m usually pretty easygoing with hotels, and I’m used to them being at least reasonably quiet, but the walls and ceilings here were unbelievably thin. You could hear every single footstep from the room above, including constant walking and stomping late into the night. Between that and the smoke detector flashing a bright light every 30 seconds directly into the room, it was extremely difficult to get any sleep. I’ve honestly never experienced noise this bad at a hotel before.

The check-in process was also frustrating. After getting our room keys from the front desk, we were sent to another desk to get a parking pass. That second stop turned into a timeshare sales pitch where we had to repeatedly say no just to get the parking pass we actually came for. It felt very pushy and honestly left a bad first impression, especially considering how much we were already paying to stay there.

The restaurant experience was equally disappointing. We walked up for breakfast and politely asked if there was availability for two people. The response we got, very coldly, was: “$130 per person, with mandatory gratuity.” That didn’t even answer the question we asked, and the interaction made us feel completely unwelcome. We ended up leaving and spending that same $130 per person at another restaurant where we were actually treated like guests instead of inconveniences.

One smaller complaint is that the TVs are not smart TVs. After long days out, it would’ve been nice to relax and watch Netfl

6/10

Pleasant

17 May 2026

Jacob

The staff was incredible however there were toe nail clippings on the floor when we arrived. Also the restaurant above us was very loud until late and early in the AM. The view was obstructed by a very large TV. But mostly the cleanliness of the room was a big issue.

Partner

10/10

Exceptional

17 May 2026

richard

Friendly staff

Partner

10/10

Exceptional

07 May 2026

Kayla

Everything was lovely. I enjoed this getaway for a few days to myself. I kept up my workout routine in the gym. The drinks were delicious and strong (3-5p) is happy hour so you get 30% off on top of the 10-15% discount you get if you're staying. Also, There's wine tasting on Wednesdays and that was awesome (I finished mine overlooking the ocean and sunset on my private balcony). The food is delicious here. Didn't care for the clam chowder too much, but the halibut and the roast on the plantain dish was delicious lol The only thing I was underwhelmed about was no room service and the spa's(jacuzzis) there onsite. But, Highly recommend and i'll be back.

Self

10/10

Exceptional

07 May 2026

Linda

The staff was amazing! Specifically Diego at the front desk, he was professional, courteous, and friendly. He made sure that we enjoyed our stay! The breakfast was fresh and good as well. The pianist, singing and music in the evening was lovely with the warm fireplace. Overall excellent place !!

Partner

10/10

Exceptional

06 May 2026

Nicole

AMAZING views and even better location. Staff was super helpful and accommodating and the valet was very quick!!!

Partner

10/10

Exceptional

05 May 2026

David

Long tough climb and walk to room

Partner

10/10

Exceptional

05 May 2026

Debra

The view was spectacular!

Partner

10/10

Exceptional

04 May 2026

George

The Fireplace added charm to the visit.

The Staff were welcoming and very helpful.

The dining was top-notch. Especially appreciated the breakfast offerings served by gracious and responsive staff.

Partner

10/10

Exceptional

30 Apr 2026

Juan

Staff

8/10

Excellent

30 Apr 2026

Sam

They could improve on quality of house keeping and reception areas

Partner

6/10

Pleasant

30 Apr 2026

Camthy

My first night check in the room was not clean. Dirt in the closet. We are allergic to dirt. As soon as we walk in, our nose plug up and congested. The room temperature was hard to control. Not working properly. Only the heat from the fireplace was working.

Partner

8/10

Excellent

29 Apr 2026

Ann

Na

Family

8/10

Excellent

28 Apr 2026

Martha

The room has a 4-star hotel vibe, but the ocean view completely won me over—I absolutely loved it.

Their restaurant is nice, and the ocean view is beautiful, but the food itself was just average.

Unfortunately, there was one incident that left me disappointed. I lost my umbrella from the umbrella stand—someone took it on a rainy day. I couldn’t believe this happened at Hyatt.

I reported it right away, but I was told that items left in public areas are not their responsibility. They did try to make it right in the end, but the umbrella had sentimental value, so it was still upsetting.

Just a heads-up to be careful with your belongings.

Family

4/10

Poor

27 Apr 2026

Robert

no parking,too much walking,not set for disabled,noisy,only one place to eat

Partner

10/10

Exceptional

24 Apr 2026

Elizabeth

Clean room, stunning views and friendly staff

Partner

8/10

Excellent

24 Apr 2026

Craig

The bed was comfortable, the room was nothing special; the bathroom was large, the sink was tiny with no counter space, weird layout

10/10

Exceptional

22 Apr 2026

Dan

Everything was great to say the least.

6/10

Pleasant

22 Apr 2026

Alan

Beautiful location. Facilities are a little dates. Ops is sluggish, slow services, etc.

Family_with_children

6/10

Pleasant

21 Apr 2026

Christopher

We had to wait after 4pm check in time for our roo

10/10

Exceptional

20 Apr 2026

annette

Spectacular views. Be prepared to use a lot of stairs.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Stephen

Very nice views of the highlands and the Pacific. The restaurant Pacific's Edge was very nice, also with great views.

10/10

Exceptional

18 Apr 2026

Jessica Frances Kravitz

Wonderful all around!

Family_with_children

4/10

Poor

10 Apr 2026

John

Our experience was extremely disappointing for three reasons. First the property, which is quite old, has not been well maintained. The word I would use to describe our room is \"shabby.\" Pretty shocking at this price point. Second, the management and service levels are below par. The primary draw of the property is the ocean view, meaning the property is located on a sloped hillside. That means stairs and distant parking lots. We arrived at night and no assistance or explanation was offered other than a map handed to us at the front desk. Finding our room in the dark was in no way intuitive.Seriously, at these prices? Finally, we were subtly pitched on the timeshare which co-exists on the propery. Tacky.

We are never going back

Partner

6/10

Pleasant

09 Apr 2026

Crystina

Rooms smaller than expected. Staff unwelcoming unless they are trying to sell you on a time share at check in. No room service for food. Took housekeeping 45min to give us a towel on one day, and on another day took almost 45mins to give us waters & vanity kits that should have been replenished during our room clean but wasn’t. Wouldn’t return.

10/10

Exceptional

07 Apr 2026

Katie

We were upgraded and had a nice suite with a great view. Staff was very friendly. Would stay here again.

Partner

10/10

Exceptional

04 Apr 2026

Becki

Amazing views and location

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Rahul

Great resort to enjoy the view and explore pacific highway!

2/10

Poor

02 Apr 2026

David

This was our “splurge” hotel for our trip. The guy at the front desk was not friendly. Other staff were friendly. The restaurant was closed on tuesdays for dinner. Really? You have this amazing resort and you close the restaurant?? We arrived early and planned to use some amenities while waiting on our room to be ready. Went to the spa to inquire. The doors were locked and there was a number on the door to text, so I did and never heard back. Overall, not happy with our stay. I wouldn’t spend the money at this hotel. Stay in Carmel and visit this place for lunch if you want to see it.

4/10

Poor

31 Mar 2026

JUNYI

Staff is not good attitude

10/10

Exceptional

30 Mar 2026

Saro

Clean room, delicious dinner

Partner

10/10

Exceptional

28 Mar 2026

Truffon

Clean room very nice and comfortable

10/10

Exceptional

28 Mar 2026

Luisa

The resort is in the best location with breathtaking 180 degree views of the dramatic pacific coast. The room was clean and very comfortable with a cozy fireplace. The onsite restaurant and lounge are excellent choices for dining breakfast, lunch, or dinner while gazing at the incredible ocean views along Big Sur. I loved my stay here!

Self

6/10

Pleasant

27 Mar 2026

Andy

We chose this hotel for its location and were not disappointed. It is very close to point lobos, downtown Carmel, and 17 mile drive. The views were really spectacular. We wanted a pool--so staying in a cute little inn in downtown Carmel or something wasn't really for us. So this hotel checked those boxes. I typically really love Hyatts as well, but this one probably has seen better days. Few things to note:

-Staff was super kind and friendly. Very willing to help.

-We stayed in an ocean view room and had free parking. The free part was amazing--we actually couldn't believe it. The parking lot, however, was really stressful. About 5 spots and VERY tight. It was always a challenge getting in and out.

-Pool was nice--but pretty small (and deep!). I think there were only like 8 chairs or something and that made it kind of stressful/awkward when people were hovering or clearly didn't have a place to sit.

-Towels were out frequently and they were pretty worn towels to begin with.

-Our room was pretty small--bathroom was pretty small. Balcony was cool, but pretty small with pretty hard furniture. Not the most comfortable.

-In general...relatively loud. We heard our neighbors a lot. We had to be those people one time and call the desk to report some dance party or something that was happening upstairs. Our walls were literally shaking with the bass. It was crazy.

It is a big, kind of sprawling \"resort\" so it is a little tricky knowing how to navigate everything.

Partner

6/10

Pleasant

21 Mar 2026

Irene

Our room lacked decor which didn't make it feel warm and inviting, The ocean view made up for it, though.

Family

10/10

Exceptional

20 Mar 2026

Steven Scott

The views were spectacular. Dining in the Pacific Edge Restaurant was good. Be prepared to walk several steps & uphill to get to the rooms & parking, but it's worth it!

Partner

10/10

Exceptional

20 Mar 2026

Nathan

Loved our stay here and would highly recommend!

Family_with_children

10/10

Exceptional

17 Mar 2026

Diana

Great time with adult children

8/10

Excellent

16 Mar 2026

NOEMI

staff was serious, not nice

10/10

Exceptional

15 Mar 2026

Manoj Rao Peshve

Clean room, staff was very friendly and accommodating, didn’t get to try the spa.

Family_with_children

10/10

Exceptional

15 Mar 2026

Sarra

This property was amazing! Staff were wonderful and the view is beyond beautiful. Highly recommend!

Family

10/10

Exceptional

11 Mar 2026

Malaika

Amazing ocean view and lobby. Excellent, friendly and helpful staff, especially Diego. There are lots of stairs to get everywhere on property and it’s not super easy to lug your bags but it is worth it and they have a bellman if you can’t manage it yourself. Absolutely beautiful property!

Partner

10/10

Exceptional

09 Mar 2026

Rigoberto

The rooms were clean and comfortable!

Partner

10/10

Exceptional

08 Mar 2026

Jonathan

Love the staff. Always excellent, especially the valet staff and restaurant staff. We have stayed here before and it’s just a beautiful property with spacious rooms and amazing views. I just would prefer higher quality toilet paper (lol!)

Family_with_children

4/10

Poor

01 Mar 2026

Lavin

We were given a lower floor with obstructed view. What’s worse was the upper floor was stumping and making loud noises from 2 AM to 4:45 AM. Had no idea what he/she was doing that early hours.

Partner

10/10

Exceptional

27 Feb 2026

Nathalie

Everything was great view was incredible

Family_with_children

8/10

Excellent

17 Feb 2026

Jaskaran

Though

10/10

Exceptional

09 Feb 2026

Kari

Stayed in the Point Lobos suite and it was perfect. Clean unit, great views, and we had a great time.

10/10

Exceptional

07 Feb 2026

Dillon

Clean, beautiful view, and very friendly staff.

8/10

Excellent

04 Feb 2026

Edwin

The room was clean, the staff was all quite friendly and helpful, and the views from the room were spectacular. Only problem was that at night the room became quite cold even with extra blankets our first two nights in spite of adjustments made by one of the employees. The third night, our last night, the temperature in the room was fine.

Leisure Family

10/10

Exceptional

03 Feb 2026

Moshe

Check-in team was friendly, property was amazing. Fitness room was very nice. Unfortunately the coffee machine in the room did not work, not their fault but I did let them know. And I sent a message through the app and evidently they don’t read it so if you want something special, you need to talk to them.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Ema

Great

Leisure Partner

8/10

Excellent

01 Feb 2026

Myriam

We enjoyed our stay!

Business_and_leisure Family

10/10

Exceptional

31 Jan 2026

Lauryn

Amazing! Couldn’t have asked for a better stay.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Susan

The staff was extra kind. The room was very clean and comfortable. The premises was absolutely gorgeous. The food and drinks in the restaurant were superb.

Leisure Partner

2/10

Poor

26 Jan 2026

Mary

I explained to the hotel that I was having kidney stone surgery and they refused to offer me a refund. I also tried to book different dates later in the year but the trip turned out to be much more expensive. They don't care and don't respond unless you contact them via email, and several telephone messages. They don't care one bit. The trip protection fee only lasted two weeks. Hotel looks nice but if you cant go expect to lose over $1000 like I did.

10/10

Exceptional

22 Jan 2026

Genaro

Staff was amazing.

10/10

Exceptional

21 Jan 2026

Daniel

The suite was really clean,comfortable and quiet.We had a great stay .We would definitely stay here again and highly recommend it.

Leisure Partner

10/10

Exceptional

15 Jan 2026

Annabelle

we stayed in a junior suite & fell

10/10

Exceptional

09 Jan 2026

Jennifer

Gorgeous view and great room!

Leisure Family

10/10

Exceptional

04 Jan 2026

Daniel

Absolutely fantastic views. Room was incredible and the staff were outstanding making our stay perfect. Looking forward to a return trip.

Leisure Partner

2/10

Poor

02 Jan 2026

Justin

Terrible experience. Contacted the front desk several times to share feedback, no response. Ants throughout the room. Very unpleasant experience.

4/10

Poor

02 Jan 2026

Lizzy

We didn’t get our room until 5pm, when check in time was 4. Although,We did get a voucher for the restaurant. Once we were in our room, the room did match the picture. The view was underwhelming for the price we paid. We also found ants on our bed and in the bathroom area. Very disappointing

Leisure Partner

4/10

Poor

31 Dec 2025

Ajay

Old property, with ocean views, not worth the cost. Overall good staff.

Leisure

4/10

Poor

30 Dec 2025

Ashley

while the welcome drink was a nice touch, the hotel is located in a lower area with many stairs, which made carrying luggage quite challenging. The loading zone was small, so loading and unloading was inconvenient. Note this hotel does not have elevators so be aware of this when you travel with elderly family members or friends.

Leisure Partner

6/10

Pleasant

24 Dec 2025

Ksenia

Over

10/10

Exceptional

22 Dec 2025

Paulo

This hotel has a beautiful scenery. The service was excellent. I would love to come back.

Leisure Family

10/10

Exceptional

17 Dec 2025

Gail

Clean room, very nice and comfortable. Such friendly staff too! I am quite content to be here! We have an ocean view, but we arrived at night so I have yet to see what kind of ocean view it is. I’ve been in many ocean-view rooms, I hope this room does not disappoint when I check in the morning.

Leisure Family

10/10

Exceptional

16 Dec 2025

Jose

Ocean view was worth it! Had a great stay would definitely come back.

Partner

10/10

Exceptional

12 Dec 2025

Daniel

Clean rooms and magnificent views of the Pacific.

Leisure Partner

10/10

Exceptional

11 Dec 2025

Bradley

This place is gorgeous and well run. Great views of the coast! Tracy at the front desk was great!

Leisure Family

6/10

Pleasant

11 Dec 2025

Ghassem

As I indicated in m y email to Expedia, I was charged for resort fee, county and state fee and taxes when my Expedia purchase clearly stated that \"what you see is wht you get\". Additionally my room did not have a fireplace as I had paid for. The parking was on an uphill deadend street, the only way out was to bakck up down a hilly street making it hazardous.

Leisure Partner

10/10

Exceptional

11 Dec 2025

Robizon

Great experience

10/10

Exceptional

08 Dec 2025

Maija Liisa

Beautiful views, lovely staff. Furniture in our room was dated motel like, view from the balcony made up for it. Bed was good.
Kitchenette consisted of Keurig coffeemaker. Housekeeping provided us with wine glasses and few utensils we requested. Bathroom was fine.

Partner