Name: Citadines Saint Germain des Pres Paris
Address: Quai des Grands Augustins, 53, Paris, 75006, FR

Citadines Saint Germain des Pres Paris

Paris · France

Quai des Grands Augustins, 53View location

100 reviews shown

10/10

Exceptional

03 Aug 2026

Theresa

Exactly as described

8/10

Excellent

02 Aug 2026

Sibel

I will definitely reccomed this hotel to other it is in the middle of everything . Easy access to metro a lot of restaurants around it.

8/10

Excellent

02 Aug 2026

Ritu

The room was clean, and the staff was helpful, particularly Abel. He ensured that all requests were fulfilled at the earliest.

The hotel's location is its greatest advantage: it's very close to the Metro and bus stops.
The Louvre Museum and Notre Dame were easily accessible by bus or even on foot in a few minutes.

The only issue we had was the air conditioning, which was not up to par. We had complained about it, and nothing changed.

8/10

Excellent

01 Aug 2026

Julie

It was clean, mostly quiet, and had A/C. The location was perfect. The room was reasonably large for two people, and since we have celiac disease and have to keep gluten free, it was very helpful to have the little kitchenette. The bathroom was large enough to be comfortable in.

I thought the breakfast was okay, but 22/person seemed expensive for what was provided. That said, it was nice just to go and eat something convenient rather than trying to find a restaurant. And they did have gluten free options available, which did not make me sick.

We walked most places because the location was central, and we were also close to several metro stations, so getting around was easy, and the front desk staff was helpful in providing directions and guidance. I recommend this place-especially if you have food allergies and need a fridge.

10/10

Exceptional

30 Jul 2026

Erick

Great hotel. Our room was spacious. Toilet was not inside bathroom, which was great when traveling w/kids. Loved the free coffee/water stations. Made for a great start to morning/afternoon outings.

8/10

Excellent

30 Jul 2026

Susan

This hotel is a perfect location for a short stay in Paris. The bed was comfortable and had great plug ins right beside both sides. I also loved that it had a little kitchen. The only issue was Our room looked onto a small side street where they picked up garbage early each morning right below our window. This was a bit disappointing as we were celebrating our 60th bdays and anniversary and would have appreciated a heads up about that. We may have upgraded had we known.

10/10

Exceptional

30 Jul 2026

Brian

The hotel was in a great location, and the complimentary luggage storage before check-in was invaluable. The kitchenette was well equipped, and the bed was quite comfortable. The Wi-Fi, however, was unreliable and would occasionally disconnect, which was both disappointing and annoying. Overall, we still had a pleasant stay.

10/10

Exceptional

30 Jul 2026

Lorraine

Really nice place to stay

10/10

Exceptional

26 Jul 2026

Matthew

Awesome time, great location.

10/10

Exceptional

22 Jul 2026

Myriam

Near to everything the staff very helpful and kind

4/10

Poor

20 Jul 2026

Anju

Mixed experience - on the one had, the pros are that they have very helpful, courteous front desk staff and an amazing, central location near to great food, minutes away from the luxembourg garden, notre dame, etc. However, the property is dated and the rooms are and not in a thoroughly clean, appealing, or modern condition. There are no housekeeping services - you have to take the trash out yourself. Laundry facilities are incredibly frustrating and you can only use them by going through a finicky, unhelpful phone app. The facility and services were simply not in keeping with the cost. Were it not for the staff and location, both of which were fantastic, I would rate 0/1 star.

10/10

Exceptional

16 Jul 2026

Denise

Within 20 min walk to multiple metro entery. Making it easy to get around to see highlights.
Breakfast was well done with good virety.
Outside of hotel is underwhelming and easy to miss. Inside leaves you feeling like 5 star.
Biggest issue for us was enjoying the city and leaving the evening meal too late and places close to hotel stopped serving food.

Family

10/10

Exceptional

14 Jul 2026

Aileen

Excellent location. Spacious clean rooms. Take advantage of the breakfast buffet.

Family_with_children

10/10

Exceptional

13 Jul 2026

Kate

The location is excellent. The studio room was great but be aware we asked for twin beds and apparently not guaranteed.
We were moved to this room after one night as we needed our own beds.
The rooms are not serviced, but you can get clean towels etc.
would stay again

Business

10/10

Exceptional

12 Jul 2026

Gerald

Great location! Wonderful staff, very friendly , helpful and professional! Highly recommend staying there!

Family_with_children

8/10

Excellent

12 Jul 2026

Annie

Bel endroit, bien situé. Nous avions une suite pour 4. N’est pas idéal car le divan lit n’est vraiment pas confortable. Nos enfants ont très mal dormi. Par contre, notre lit était vraiment confortable. Donc préférable les chambres pour 2 selon l’âge de enfants.
Il est aussi bon de savoir que l’entretien n’est pas fait quotidiennement. Pour 6 nuits nous avons eu qu’un seul entretien ménager. Nous pouvons changer nos serviettes nous même sans problème quand nous le désirons.
Nous avons apprécié notre séjour.

Family

6/10

Pleasant

11 Jul 2026

Wanida

Air Conditioning was not working and they didn’t want to give us another room. We had to ask several times. Then when we did move to a different room the shower head holder was broken.

Family_with_children

8/10

Excellent

11 Jul 2026

Marc

Hôtel bien situé. Personnel compétent et serviable.

Partner

10/10

Exceptional

10 Jul 2026

Melissa

Perfect location and AC was cool.

Family_with_children

8/10

Excellent

08 Jul 2026

Jennifer

Neat little apartment with air conditioning and in a great location.
Lots of cafes and Brasseries nearby, within walking distance. Close to the Louvre Museum.
Staff were friendly and polite and the room we stayed in on the 3rd floor was quiet enough with no outside noise.

Friends_and_family Family

2/10

Poor

08 Jul 2026

Houria

I would not stay here again. Although we were given a complimentary room upgrade, it turned out to be a room with no working air conditioning during a heatwave. We specifically checked this at arrival and were incorrectly assured everything was working. Despite reporting the issue, nothing was done. The reception staff, particularly the evening receptionist, were dismissive and unprofessional throughout. A very disappointing experience that completely overshadowed the stay.

Partner

4/10

Poor

07 Jul 2026

Alka

My room was awful- the carpet was dirty and the room was in poor condition overall. I did mention to reception our room(the junior suite) was a completely different standard from the room my daughter was in. The junior suite we had clearly hadn’t been renovated, and it showed in how run-down it was. I’d planned to extend my stay by a few more days, but ended up switching hotels entirely instead.

10/10

Exceptional

07 Jul 2026

Jennifer Beatriz

Great hosts and management. Air conditioning and great location. Will come back again!

Family_with_children

4/10

Poor

05 Jul 2026

Ronald

I booked this hotel so that we would have air conditioning during the hottest week in history in Paris. I paid a premium for the 4 star designation so that it included air conditioning. I called and confirmed at check in that the room we were getting had air conditioning. Well you know what happened...No air conditioning. We had to call each day and were made promises that it would be fixed and it never was fixed. We had over 9 communications with staff and maintenance, but they never fixed it. They did nothing to address the situation. They also never came to empty the garbage, make the beds, nothing. They were very indifferent and a bit snotty when the situation was brought out. They should not get a 4-star designation, maybe 2. 5

Family

4/10

Poor

04 Jul 2026

Raul

Room was very nice and as described, however lots of construction on our floor and building materials(concrete bags, flooring) left out in hallway made it difficult to maneuver luggage through. We were overall not happy due to our room not being ready for 90 MINUTES after 3pm. We arrived at 11am after traveling for 24 hours straight and had requested an early check in if possible. They couldnt accommodate an early check in, but then our room wasnt even ready at the designated 3pm time slot either so we waited and waited. We received no discount or money back despite the hotel not living up to it's service agreement and providing a room for the time we paid for it. Overall not happy with this experience.

Family_with_children

2/10

Poor

04 Jul 2026

Yvonne

The AC didn’t work. When asked to fix they never did; just provided a fan. The breakfast was terrible. No room service. Will not stay here again

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Jienki

Wonderful location!! We stayed here for 4 nights in June 2026 right near the end of the incredible heatwave of the century. The property offered popsicles to cool us down. =) Staff was kind and helpful, room was exactly what we expected, and again, the location was amazing. Will stay here again.

Partner

10/10

Exceptional

01 Jul 2026

Karyne

La localisation dans saint germain des prés et sur le bord de la Seine était des plus centrale parfait pour une première visite de Paris.

Family

10/10

Exceptional

30 Jun 2026

Alex

Very good

Family_with_children

8/10

Excellent

29 Jun 2026

Leigh

There during a major heat wave, we were SOOOO thankful for the air conditioning. Hotel is very central to many attractions, shopping and restaurants. Property is a bit old, but everything was clean and service was good. We would definitely stay there again… maybe just not during the extreme summer heat.

Friends

8/10

Excellent

29 Jun 2026

Curtis

Citadines is located in walking distance, or very close to major Paris attractions. The rooms are spacious and air-conditioned.

Partner

8/10

Excellent

29 Jun 2026

Eric

Location was great. Coffee machines were awesome. Rooms were adequate size. Breakfast room was hot. Not conducive for eating breakfast.

Partner

10/10

Exceptional

28 Jun 2026

Roxane

Un super accueil, très propre, très bon déjeuner. Personnel courtois et aidant.

Family

6/10

Pleasant

28 Jun 2026

Juan

The stay was ok, it was an apartment, a bit dated. It is a great location right next to Michel

Family

10/10

Exceptional

25 Jun 2026

Namwon

perfect location!

Family

6/10

Pleasant

25 Jun 2026

Chris

After arriving on an overnight flight, our room wasn't ready until an hour or two after stated check-in time., a drag. Also there was construction going on in the property, so we had a fair amnt of drilling noise.
But great location near the Pont Neuf with lots of shops and cafes nearby, tons of tourist traffic.

Partner

10/10

Exceptional

22 Jun 2026

Rocio

Spacious room

Family_with_children

8/10

Excellent

21 Jun 2026

Jermaine

Hotel was okay.

Family_with_children

4/10

Poor

19 Jun 2026

Daniela

When we got to the hotel they did not have my reservation through Expedia. Staff could not explain what the problem was. Staff has very poor communication skills. It was not until I requested to speak to the manager that the issues were explained to me and they could be fixed. Rooms are not cleaned unless you stay for more than 6 nights. I stayed 6 nights I think they could have cleaned it or at least you should include that in the hotel description.

Family

10/10

Exceptional

16 Jun 2026

Mariya

Central location.

Business Partner

6/10

Pleasant

12 Jun 2026

MICHAEL

The location is the clear primary asset of this property. The room was OK (no major complaints) and the facilities were nice enough. The staff could have been more helpful during our stay.

Partner

6/10

Pleasant

10 Jun 2026

Paul

The location was great but we did not have air conditioning for 5 days which was made worse by a heatwave. We had to endure the heat because they were unable to resolve the maintenance issues. I reached out to management via email with no response.

Family_with_children

10/10

Exceptional

09 Jun 2026

Maria

Great location and spacious rooms.

Family_with_children

6/10

Pleasant

09 Jun 2026

Cynthia

The place does not reflect the price.., over priced! There were 2 elevators, one was broken our entire visit which made it difficult going to our room. We had jack hammers, demolition, happening above us. The manager was very gracious in placing us in a different room. All in, I was disappointed for the price we paid.

Partner

6/10

Pleasant

06 Jun 2026

Adrian

When I read a review, I discount people’s feelings and illogical statements like: our room in Paris is small or expensive. If you are going to Paris, expect both. Our stay was one week and we are not fussy travelers.

What I appreciate is information that is based on facts, and reviews that present the positive along with the negatives. That is what I am going to offer my readers.

Let’s start with some positives. The coffee program is top notch with two automated machines that turn out delicious coffee, and the 19 euro breakfast is delicious and plentiful. The location is excellent and walkable and I would like to emphasize my pleasure of having a well appointed in-room kitchenette; this gave us some autonomy from eating out every meal.

Now the negatives along with pictures to make this a factual assessment. While the lobby is bright, clean, and well maintained, the rooms and other areas are not. Our room had what looked like a bleach spill on carpeting that is long overdue for replacement, and unsightly trim. The walls were marred and needed paint. The gym was tiny, equipment was out of commission, and had been for quite some time based on previous reviews. The staircase pics are embarrassing.

The management and ownership shoulder the blame. Walk your property and make repairs! Sample your rooms for condition. Cleaning and paint are not capital expenditures, it’s maintenance. At best, you are a 3-star facility. You can do better and you should.

Partner

8/10

Excellent

01 Jun 2026

Carlos

The staff were very friendly and helpful. The room was comfortable and it was nice having a small kitchenette. We really appreciated their free water refills and free coffee in the morning. We appreciated having a laundry in the basement.

The problems were that one elevator was broken for 5 continuous days. The air conditioner could not always keep up with the heat wave.

Partner

8/10

Excellent

29 May 2026

Laura

Location is great. Easy walk to so much!

Friends

6/10

Pleasant

28 May 2026

Paula

Great location for walking to activities and accommodations were good for families. It was very hot and the ac was not working.

Family_with_children

8/10

Excellent

27 May 2026

Bao Tram

Quick review: Staff was helpful and allowed early check-in. Clean facility and conveniently close to all major landmarks in the Saint-Germain area. Rooms are a good size for the price, especially for Paris. One downside was that there was no room cleaning during our 5-day stay, so we had to replace towels ourselves, etc. Other than that, everything was as expected.

Friends

10/10

Exceptional

15 May 2026

Jason

Room was clean had an issue with the heat but as soon as we spoke with Chrystelle at the front desk it was immediately fixed.

Family_with_children

10/10

Exceptional

12 May 2026

Ram

Location couldn't be better, room is large, quiet (our room faced an internal garden) and well equiped. Lobby offers a generous 24 hours supply of complimentary hot drinks and water. Only drawback is the awful 70s decor of the room. If you can disregard it, it's a great hotel.

Partner

10/10

Exceptional

09 May 2026

Susana

Everything was perfect specially the location with our wonderful view to the Seine River from our room window. The only issue was the hotel elevator, which was extremely slow and you had to wait minutes when you’re inside for it to close the door and go up or down. All the rest was great.

Partner

8/10

Excellent

09 May 2026

David

Staff all around was helpful and friendly. The breakfast was excellent and kudos to The staff there for keeping up with the crowds and demand. The room was spacious with a full kitchenette.
I booked the property because of a perceived reputation with Citadines and it fell far below expectations of value for the money. 16 days in residence with only 2 cleanings was inadequate. Numerous trips to the front desk and supply closet for basics were required.
Also, noise from some construction projects and painting in the hotel itself made for a disruptive stay, though again, all the workers were very pleasant.
Room was very warm until I was able to secure a fan, which I wouldn't have wanted to do without.
One glaring example of oversight was what looked like dog poop on a floor mat runner going from the main building to the back one past the gym area. It was there for over a week of my stay before being replaced.

Self

10/10

Exceptional

08 May 2026

Vanessa

Everything was great

Partner

10/10

Exceptional

03 May 2026

qingyuan

Clean room and very good services!

10/10

Exceptional

02 May 2026

Lina

Outstanding location!!

8/10

Excellent

30 Apr 2026

Nissim

Very good location and clean.
Free coffee all day.

Partner

8/10

Excellent

27 Apr 2026

Shawn

The location was fantastic. The only problem we encountered was our original room. We had written numerous times that my mother in law was elderly and could not do stairs. So when we got there they gave us a room with a spiral staircase that lead to the bedroom and the shower. Luckily the hotel wasn’t at full capacity and we were given a beautiful room with a king bed. I believe it was an upgrade! After that everything was wonderful.

Family

8/10

Excellent

27 Apr 2026

Benjamin

Wonderful location, staff was excellent and helpful. Overall very pleasant. Our second time here, absolutely would come back.

Room had some maintenance issues. Lights out, clogged shower head, generally looked worn and tired.

Lift had issues as well, door would not close at times. Had to use the stairs more than once.

Partner

6/10

Pleasant

20 Apr 2026

Tyler

Staff was not very helpful with questions we had

Partner

10/10

Exceptional

20 Apr 2026

Kendell

I would recommend this property to anyone visiting Paris and interested in the museums and being close to great restaurants and boulangeries. The room was quiet, comfortable and very clean. We especially appreciated the espresso machines in the lobby and the well appointed kitchen.

Friends_and_family Family

6/10

Pleasant

16 Apr 2026

Maritza

Room needs updating carpet and several things were not in good working order

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

MENGJIE

Good

10/10

Exceptional

16 Apr 2026

Marissa

great location, walkable distance

Self

10/10

Exceptional

12 Apr 2026

Louis-Jasmin

Good

6/10

Pleasant

11 Apr 2026

Rebecca

Rooms are old apartments. Ours had wood floors and very different furnishings than shown online. It was very warm and there was no air conditioning as in hotels so be aware as we didn’t see that posted. Common areas are clean. Desk clerks are sufficient but not overly friendly. You service your own apartment while there. Not a problem. Best is location, around the corner from many incredible restaurants as well as sites. Bus stop directly in front to get you around town easily. Train from airport just a 4-5 minute walk. If these cute apartments were to be updated, modernized a bit, we would stay again.

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

Diego

Was not aware they were doing remodeling work around the room or that the room was in a separate building from the hotel. Master bedroom bed was made of two double mattresses placed next to each other.

4/10

Poor

08 Apr 2026

Betty

Elevators mal functioning

People sleeping all over the lobby - not a good atmosphere.

10/10

Exceptional

08 Apr 2026

Monica

everything was good!

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Kelly

Great location

Partner

8/10

Excellent

05 Apr 2026

Anagha

Rooms were spacious and clean. Location of the hotel is perfect for exploring Paris on foot.
Staff was very attentive and friendly.

Family_with_children

8/10

Excellent

04 Apr 2026

Joaquin

Excellent location. Dated rooms.

10/10

Exceptional

03 Apr 2026

Sean

Hotel staff is very friendly.

Family_with_children

10/10

Exceptional

29 Mar 2026

Joann

Love the place and location.

10/10

Exceptional

29 Mar 2026

Elmer

Breakfast was varied and fresh, dishes were always full.

Friends

10/10

Exceptional

28 Mar 2026

Dave

Great check in great place

Partner

8/10

Excellent

25 Mar 2026

Michael

This hotel was in a great location. The room was large by Europe standards. The pull out bed was not very comfortable but for a short stay it worked. Staff was wonderful and extremely nice. Would stay again

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

david

This was our second stay at Citadines. The location is very close to many sites of interest including Notre Dame of course. The Latin Quarter is only a few minutes walk. Our room was very comfortable and had a good amount of space for us to live during our nine day stay. The kitchenette is handy and we had plenty of closet space and a nice desk as well. My wife loved the cappuccino machine. The front desk staff were very helpful, We were able to store luggage before our room was ready.

Partner

8/10

Excellent

23 Mar 2026

BIGITH

Not sure, did not see any pets while we were there.

Family_with_children

10/10

Exceptional

18 Mar 2026

Anthony

Clean rooms. Great location. Helpful and professional staff.

Partner

10/10

Exceptional

18 Mar 2026

Amy

Kitchen had everything we needed, sitting room was incredibly spacious, and layout of apt was very helpful for two adults. Staff was very helpful, warm, and friendly. The location of the property (St Germain des Pres) is the best for a tourist in Paris.

Friends_and_family Friends

10/10

Exceptional

16 Mar 2026

BASIL

The location was in a good area and central for our sight-seeing, the kitchenette was very useful

Partner

10/10

Exceptional

16 Mar 2026

SHARON

Staff helpful. Hotel central to sights, plenty of restaurants either side of River Seine. Would stay here again if I came back to Paris.

Partner

10/10

Exceptional

14 Mar 2026

Ronda

Tons of shops, best Irish Pub

Partner

10/10

Exceptional

10 Mar 2026

Jess

Early check-in made a real difference. Big rooms, fabulous location, good breakfast, and the staff was helpful in printing documents for me.

Self

8/10

Excellent

09 Mar 2026

Thiery

Well located, centrally located, close to major public transport lines (Metro-RER). Small kitchenette with no table for meals. One ate sitting at the desk, the other standing. The stove hood wasn't working, and despite a request for repair, nothing was done.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Pablo

Great location, nice size room

10/10

Exceptional

28 Feb 2026

Alona

My favorite location in Paris

Family

10/10

Exceptional

21 Feb 2026

Tricia Leanne

Great hotel, clean and close to most tourist spots. Easy access to metro

6/10

Pleasant

19 Feb 2026

Colleen

4 night stay at your hotel. The front desk staff were extremely accommodating. The room was nice and we had more room than we expected. We enjoyed having the kitchen for heating up our leftovers and making hot beverages. Main complaints - the shower area had mold and the hair dryer did not work very well. During our 4 night stay, waste baskets were never emptied and dirty towels were never taken. The hallway leading to our room looked awful, walls looked dirty, wall paper peeling and base trim was full of dents.

Family

10/10

Exceptional

17 Feb 2026

David

Room was perfect, location was incredible, could not be more pleased!

Partner

6/10

Pleasant

10 Feb 2026

David

Nice room, fantastic location.

My shower head had no pressure, and when we called the front desk for help with the dishwasher...no one ever came.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Leanna

Une très belle expérience! The location could not be better, the rooms are very clean and well equipped with everything you need, the coffee is excellent, the sparkling water machine was another plus, the staff is very helpful. Even though it is located in the center of Paris, the room was very quiet. I highly recommend Citadines! Merci à toute l'équipe!

8/10

Excellent

11 Jan 2026

Ravinder Singh

Much better than expected

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Tania

Great staff, beautiful room, amazing location.

10/10

Exceptional

06 Jan 2026

HAWKEE

This is our second time staying in this hotel, and this tells you how much we love it.

The room is clean, the staff was nice, the room layout and design are great.

Leisure Family

8/10

Excellent

28 Dec 2025

Cheryl M

Location was excellent and had a killer view from 7th floor.

Self

10/10

Exceptional

22 Dec 2025

Chenxi

Very good location