Charles
A self check-in process that was not revealed until after the reservation was made. Would not have selected this property. Process included four security doors each with a different code. Codes not received until arrival in Paris and my prompting. Not advisable to arrive after dark since there are no lights at doors. Flashlight necessary.
Communication with WS is marginal at best. Hard to hear or understand the staff in some other part of the world. Although promoted as a 24 hour covered service, WS was not always promptly available, calling back hours later.
Room is spartan with a mattress without a sheet, only a mattress cover. Addressed with house keeping staff no avail. Trash was not removed after asked.
Safe would not work even after staff was called twice and dispatched to fix. Had to carry valuables and passport around Paris making us vulnerable to crime.
The refrigerator leaked and required frequent mopping.
An office chair with wheels was placed in the room on the second day for no apparent reason. Became a safety hazard.
The property did not offer any value commensurate with the price. The only acceptable outcome for our dissatisfaction would be at least a one-night rebate. Working with American Express to stop payment.
Communication with WS is marginal at best. Hard to hear or understand the staff in some other part of the world. Although promoted as a 24 hour covered service, WS was not always promptly available, calling back hours later.
Room is spartan with a mattress without a sheet, only a mattress cover. Addressed with house keeping staff no avail. Trash was not removed after asked.
Safe would not work even after staff was called twice and dispatched to fix. Had to carry valuables and passport around Paris making us vulnerable to crime.
The refrigerator leaked and required frequent mopping.
An office chair with wheels was placed in the room on the second day for no apparent reason. Became a safety hazard.
The property did not offer any value commensurate with the price. The only acceptable outcome for our dissatisfaction would be at least a one-night rebate. Working with American Express to stop payment.
