Name: Shinjuku City Hotel N.U.T.S Tokyo
Address: 1-16-5 Shinjuku-ku, Tokyo, 160-0022, JP

8/10

Excellent

26 Jul 2026

Chris

I loved how spacious the bathroom was.

10/10

Exceptional

24 Jul 2026

Mary Agnes

So convenient location wise to Shopping, restaurants and transport. Had everything we needed. Affordable too for central location.

6/10

Pleasant

24 Jul 2026

KARA

The hotel is super clean. The rooms are extremely tiny, like a cracker box. There’s hardly enough room for beds let alone any luggage. We had a room for three people and could not even open our suitcases due to the lack of space. Great location, though! The staff Hardy speaks any English, but are very kind.

8/10

Excellent

11 Jul 2026

Avery

The location is amazing! Right in the heart of shinjuku and a 4 min walk from the train station. The room is spacious as well. Daily housekeeping with new towels. And luggage storage.

Partner

10/10

Exceptional

11 Jul 2026

Matt

Easy access to Shinjuku and surrounds, room was spacious and everything worked, massive bathroom with spa bath was great after long days walking, would stay there again

Family

6/10

Pleasant

07 Jul 2026

Maria

They provided daily housekeeping, changed towels daily but did not change bedding.
Walls need to be refurbished or scrubbed. Room just felt too lived in. However location was great surrounded by restaurants, shopping everywhere.

Family_with_children

8/10

Excellent

05 Jul 2026

Carlos

The hotel is clean and well maintained, the area is quiet yet close to the Shinjuku action

Self

10/10

Exceptional

04 Jul 2026

Caroline

Great location. Close to local food spots and city centre.

8/10

Excellent

03 Jul 2026

ramon

Location was excellent, helpful staff. Clean environment

Family_with_children

10/10

Exceptional

30 Jun 2026

Caroline

Amazing space for family of 5!

Family_with_children

8/10

Excellent

29 Jun 2026

jeremy

The staff was really nice

Friends

8/10

Excellent

24 Jun 2026

Siheme

The room was big, and it was located in a good neighborhood in Shinjuku. The room was not in the same building we did our check in but in another one in the same street. We felt very safe, and the 3 beds were clean. TV had Netflix, which was a plus.

Family_with_children

10/10

Exceptional

15 Jun 2026

Heather

The bathroom was clean and had many bathing options including shower and bathtub.

Friends

10/10

Exceptional

15 Jun 2026

maria

Super convenient location next to shops and the metro.

Family_with_children

8/10

Excellent

07 Jun 2026

Haydn

Excellent accomodations for the cost.
Important to not that it also doubles as a love hotel which wasn't apparent until we arrived so that should be borne in mind

Friends

10/10

Exceptional

04 Jun 2026

Daniel

Hotel in general is great. Is located in a quiet neighborhood just 15 mins walking from central Shinjuku and close to Shinjuku Station for local trains and if planing to take bullet trains. Depending on you room, there are two separate buildings a block from each other but that was not an issue. Plenty of restaurants, convenience stores and a 24 hour laundromat. Staff is very friendly and check in was a breeze. I will keep this hotel on my list for return trips.

Friends

10/10

Exceptional

31 May 2026

Angela Lorena

The attendants is really very nice! They’re very good to communicate with and I feel at home on my stay there! And it’s near everything! Location was good!

Friends_and_family Family

6/10

Pleasant

29 May 2026

Velcy

Didn't realise the room was in a different building to the actual hotel, the room was not in a great condition there were lots of holes in the ceiling which was weird. It was a little small and hard to fit the suitcases.
Only thing I liked was there was microwave available and also luggage storage service available which was quite useful for us to leave our luggage for a few days.

Friends

8/10

Excellent

25 May 2026

L

Great spot to lay your head. Just on the outskirts of the insanity, so, a good spot to recharge.

10/10

Exceptional

17 May 2026

Imran

Check in and check out process was smooth. Staff was very courteous and cooperative. They kept our luggage in the locker before and after check in which was a huge convenience. The only thing that I could complain about is the mattresses which were not very comfortable. Overall, recommend for it’s amenities and proximity to subway station as well as shopping.

Friends_and_family Family

10/10

Exceptional

15 May 2026

Hak Keung

Location, location. Just outside the edge of the craziness of Shinjuku. For a \"no frills\" hotel, it exceeded our expectations. We had the triple bed room and it was clean, spacious and quiet. The toilet is to die for, and the room came with a kitchenette. 7/11 is 1 minute away and so is a full grocery store. The a/c was quiet and the hot water was consistent. Two small things we noted, but didn't change our opinion; there were no selves or drawers, and all the windows were frosted (they all faced brick walls of other buildings). We'd still recommend this hotel for a budget stay in the most popular part of Tokyo.

6/10

Pleasant

29 Apr 2026

Luis

Looks better in the pictures.

Family_with_children

10/10

Exceptional

24 Apr 2026

Brian

Located in a great location. So close to a lot of great restaurants. Would highly recommend

Friends

10/10

Exceptional

15 Apr 2026

Joe

It was a nice hotel in a very nice area

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Liliana

Great hotel! Clean and staff is friendly!

Family_with_children

6/10

Pleasant

24 Mar 2026

Lucas

Overall for the price it was decent. If you just need a simple clean room that has good access to the subway, i’d recommend it. But let’s be honest, you’re staying here because the name of this place is amazing.

10/10

Exceptional

22 Feb 2026

Allan

We had a great experience during our stay at City Hotel NUTS. Room was very clean, great size, but do not expect a good view. Amenities provided were great, except that they do not have a microwave. Staff were helpful and courteous. They speak a little english, but they use Google translator, so not much of a problem.

Friends_and_family Family

2/10

Poor

15 Feb 2026

tenzin

I have never left a bad review about a single place I have stayed at because there is always a positive. However this place actually disappointed us over and over again. The staff aren’t friendly and didn’t even greet us. They just spoke to us as if we were wasting their time and with attitude. The lady with the blonde short hair that checked us in was nice & helpful but every other staff we had met was unfriendly and had no smile on their face. When checking out, the receptionist didn’t even greet us and just held her hand out with no words. The room was not what it looked like at all on the pictures. We chose this room because it looked spacious compared to other hotels in Tokyo and the amenities. No jetted bathtub or seperate toilet and shower (which we purposely booked for as a group of three) as everything was in one & it was just an outdated bathtub with a shower head. Considering the price we paid, I was furious that the room wasn’t anything that it looked like on the photos. There was mould on the ceiling & there was a crack on the glass door and what looked like a blood stain on the curtains. The air conditioning/heater didn’t work which was so disappointing as the weather here is cold already. We stayed here for six nights and only once was the room cleaned which we had to go down and ask ourselves as they didn’t come even when our door didn’t have the don’t clean today sign. Honestly, I didn’t even want to leave a bad review but this is just a joke.

Leisure Family

10/10

Exceptional

22 Jan 2026

Joanne

Pleasantly spacious room with bathtub which I prefer . Daily fresh towels and cleaning provided . We stayed in 3 person room (2 x twin bed and 1 full bed spaced apart ) eating table with 4 chairs . We stayed in the second building on the second floor 2E .

6/10

Pleasant

22 Jan 2026

Derek

Staff was great and property was in a good location, affordable for Shinjuku. Furniture in the room was in pretty poor shape visually and the bed was not very comfortable. The bathroom was pretty nice and the shower/tub area was spacious.

Friends_and_family Friends

8/10

Excellent

07 Jan 2026

Sachiko

Convenient location. Standard amenities.

Leisure Family

8/10

Excellent

24 Dec 2025

Paul

Good location. Quiet. Nice room, bed is a little firm, shower room is very good. Close to Metro stop, good coffee and supermarkets. Easy walk to all the action of Shinjuku.

Leisure Family

10/10

Exceptional

10 Dec 2025

Randy

Amenities is

10/10

Exceptional

28 Nov 2025

Mayuri

Very clean and the staff very helpful. Rooms were spacious

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Christelle

Lovely stay, thank you :)

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Chi Wai

Newly renovated, clean & spacious

Leisure Family

10/10

Exceptional

14 Nov 2025

Cheryl Lee

Best budget hotel in 4 weeks in Japan. Close to station. Spacious Delux family room with kitchen, comfy beds, goodshower & great towels.

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

Sandra

Room was clean except for 3 dried up contacts stuck to the walls!
Staff was okay just not very friendly.

Leisure Family

10/10

Exceptional

16 Oct 2025

Jeanette

Excellent location. Would highly recommend

10/10

Exceptional

25 Sep 2025

vivek

Good experience overall

10/10

Exceptional

12 Sep 2025

Mario

Beds were made everyday, room was spacious and was nearby corner stores and laundry.

Leisure Family

10/10

Exceptional

02 Sep 2025

Aidan

Very clean and the staff are super friendly

Leisure Friends

10/10

Exceptional

30 Aug 2025

Agustin

I had a very pleasant stay at this hotel in Shinjuku; the staff here was very friendly and welcoming. Across from the hotel is a laundromat, which is very convenient, with vending machines outside. In addition, the area is very peaceful, with some local shops and restaurants very close by, including the train station. I highly recommend staying here if you ever want to walk around the city, which is about 12 minutes from the hotel. Overall, I am very satisfied here and I hope to return here when I visit Japan again.

Leisure Family

8/10

Excellent

21 Aug 2025

Jian Bai

We enjoyed staying in the hotel. It's in a quiet area but also walkable to everywhere we needed. The bed is comfortable. Our kids enjoyed tatami as extra bed. The only cons was there's no shuttle bus service and quiet a distance to walk with luggage from train station. Uber/Taxi is recommended.

Leisure Family_with_children

8/10

Excellent

19 Aug 2025

Yi Wei

This is actually an apartment hotel for us. It is located at a different building. House is clean and facilities are good. Close to stores and subway. Free washer is supplied too.

Leisure Family

10/10

Exceptional

16 Aug 2025

patrick

Good place to stay

Good place to stay, quiet neighborhood, but there were a few steps to the elevator.

Friends_and_family Family

10/10

Exceptional

09 Aug 2025

tammy

The room was located just a walk off site. The room was a good size compared to most japan hotels. The a/c was amazing. It was a short walk to everything that we needed.

Leisure Family

10/10

Exceptional

06 Aug 2025

Rosemarie

Hotel triple room is with 2 twins and one double bed. I booked for 4 persons in one room. Room is very clean and spacious! Bed is standard size and comfortable. Has a dining take with chairs. No musky smell which other complaints about. Great location with train station nearby. Great eatery place. There’s a great yakiniku restaurant nearby which we went twice. Overall, great hotel and it is highly recommended!

Leisure

10/10

Exceptional

05 Aug 2025

Jericho

Spacious room for low prices very worth it

Leisure Friends

6/10

Pleasant

26 Jul 2025

Amber

This property had a lot of dining options but it was a one room arrangement. No kitchen sink or cooking facilities. I had booked for what I thought were beds but 2 of them were mattress on the floor. It was neat and today and had restaurants nearby

Leisure Family

10/10

Exceptional

22 Jul 2025

Norma

Rooms were very spacious . Usually the rooms in Tokyo are small but these rooms were very comfortable and spacious

Leisure Family_with_children

10/10

Exceptional

02 Jul 2025

Ryan

We stayed in a 5 person room and was very comfortable. Staff was very friendly. The name stands for New Urban Travel Stay.

Leisure Family

2/10

Poor

30 Jun 2025

Timothy

The staff were rude as soon as we got to the reception, no greeting at all just a demand for “passports”. We were then led away from the hotel to another run down apartment with a dodgy lift at the back of a seafood restaurant with fish fumes. The room was awful. No vanity in bathroom, horrible smell, no curtains so room was light all night, horrible beds and air con, dirty and holes in ceiling. We stayed one night out of the 4 nights booked and quickly booked another hotel. Perhaps my fault for not realising this was a 2 star hotel, not sure why Expedia recommend this??

Leisure Family_with_children

8/10

Excellent

25 Jun 2025

Neelesh

Location was close to the subway, restaurants and shops. Smaller rooms but the amount of spend there really isn't worth it so long its clean and tidey which it was at all times.

Leisure Family

8/10

Excellent

24 Jun 2025

Joe An

Convenient location

Leisure Family

10/10

Exceptional

23 Jun 2025

Amanda

In a great location not far from the M10!
Safe area and lots of good restaurant as around
Staff very helpful and a laundry across the road

Leisure Family

8/10

Excellent

20 Jun 2025

Machnho

Good

Leisure Family_with_children

10/10

Exceptional

19 Jun 2025

Trinity

Convenient location, staff extremely friendly and accomodating.

Leisure Family_with_children

2/10

Poor

17 Jun 2025

Andrew

I would NEVER stay here again!!!! This is a scam! The photos look nothing like the reality. Also there was a window in our room that wouldn't close which brought light in making it hard to sleep. In addition, the room is not modern which was promised and our hairdryer was sparking. It almost caught my hair on fire! In addition the room was very dirty. Also the beds were just mattresses. They were not real beds! And the futons are tiny 3 inch mattresses. I was very disappointed and won't ever be coming back. So if you stay and hate it...just know that you have been warned...

Leisure Family

10/10

Exceptional

10 Jun 2025

Japan

The staff and loca

8/10

Excellent

08 Jun 2025

Heather

Such a quaint little hotel we really liked it!

10/10

Exceptional

06 Jun 2025

Michael

Hotel is located in a vibrant part of the city near a lot activities and Kubokichoi dist yet it's tugged away nicely in a quiet residential neighbourhood away from the noise of busy street and easy access to convenient stores/shops and restaurants and laundromat just outside the hotel.

8/10

Excellent

06 Jun 2025

Ezell

This is a quiet gem of a hotel. While it may not stand up to the glitz and glamour of other hotels in the area, this hotel is uniquely endearing. Tucked back in Shinjuku, it's walkable to the heart of the neighborhood. Across the street is a laundromat so you can wash clothes. My favorite part of this hotel was the traditional tatami mat room we stayed in. It adds to the charm of the hotel although the hotel itself is not a large property. We felt safe and the amenities were in line with many of the other 3-star properties we also stayed in during our 2 weeks in Japan. When we return we will stay at CityHotel longer.

Partner

8/10

Excellent

05 Jun 2025

Kevynn

Pretty good for the price. Was in a convenient, central location of tokyo, thus it was easy and fast to get to many of our tourist destinations. There's daily room service cleaning. The futons are comfortable. Bathroom was comfortable. Toiletries provided as well as a microwave and room wifi was also a plus as we were not expecting to have those. Air conditioning remote was a little confusing to operate and we were not able to adjust the room temperature, so it was too cold for one of us.

Our room was located in an annex building a little down the street from the main lobby, but we didn't mind, as we didn't need to go to the lobby for anything besides check-in and check-out.

Leisure Friends

8/10

Excellent

16 May 2025

Carter

It was a very easy, quiet and comfortable stay. We were not expecting the room to be so spacious.

Leisure Friends

8/10

Excellent

12 May 2025

Patricia

The staff was easy-going and accommodating. Room was quiet, spacious. Would definitely stay here again.

6/10

Pleasant

08 May 2025

Lisa

Very close to subway. Lots of restaurants nearby. Our room was small but clean. Bathroom had a strange smell. My husband says it’s the fiberglass resin they had in the bathroom. Staff was friendly and accommodating.

Leisure Family

6/10

Pleasant

04 May 2025

Julio

Very convenient hotel. Walking distance to bars, restaurants and cafes. Nice room with great amenities. Staff were ok ( not too friendly but not rude). Hotel room was in a separate building than the hotel, which was extremely confusing and wasn’t luggage friendly lol

10/10

Exceptional

25 Apr 2025

Michiko

Comfortable and convenient! Had a great stay at Hotel NUTS. We loved that we had multiple beds in the room so my family of 4 could sleep comfortably. The location is super convenient to all of Shinjuku, with the subway line around the corner. Great stay and good value for money.

Leisure Family

8/10

Excellent

23 Apr 2025

David

Convenient for a family of 5. Good home base to go do things. Met the basic needs. Staff friendly.

Leisure Family

10/10

Exceptional

23 Apr 2025

Dara

So much to do around the hotel. The staff is helpful. The place is clean and has everything we need to help us with out stay.

Leisure Family

10/10

Exceptional

12 Apr 2025

Damien

The room we choose was very spacious and had a huge bathroom compared to other hotels we stayed at.

Family_with_children

10/10

Exceptional

27 Mar 2025

LING

Staff lady is very friendly and helpful. Room is clean. Walkable to Shinjuku station. There is convenience store nearby.

Leisure Family

10/10

Exceptional

21 Mar 2025

Andrew

Clean, quiet locations with great access to everything from trains to local sightseeing, restaurants and convenience stores. Nice room with comfortable sleeping arrangements, One of the most convenient and best hotels I have stayed at in Japan.

4/10

Poor

12 Mar 2025

Wai Man

房間質素太差，沒有化妝間，清潔質素很差，不會再次選擇住此酒店

Leisure Family

10/10

Exceptional

18 Jan 2025

Jennifer

.

Leisure Family_with_children

10/10

Exceptional

15 Jan 2025

Nick

Amazing location and affordable. Friendly staff and plenty of space. Had an “apartment feel” and the shower was very nice.

Leisure Family

10/10

Exceptional

14 Jan 2025

Roger

Great place!

10/10

Exceptional

02 Jan 2025

marlo

Good location and easy to get in and out.

Leisure Family_with_children

10/10

Exceptional

01 Dec 2024

John

Excellent, Excellent Stay

Very roomy, the room decor was amazing, location was perfect, and amenities were great.

2/10

Poor

30 Nov 2024

Woojun

The smell of an old rag permeated in the room especially in the bathroom. Having stayed for three nights, my clothes reeked of that smell.

Leisure Self

10/10

Exceptional

19 Nov 2024

Samantha

Really spacious apartment style suite for 3 adults was perfect for what we needed!

Leisure Friends

10/10

Exceptional

19 Nov 2024

Maria Lourdes Bernadette

My first trip to Japan and I am glad I booked my stay here. Everything is convenient, from self-checkins, walkability to the train stations, convenience stores and late-night eats. There’s even a laundrymat right across the street. The room was spacious for Japan standards, and the bathroom was spotless, the sheets are clean and smells fresh. They even change the towels, even the foot towel, every day, even if you hang them to dry. I can honestly say the next time I visit I will definitely book here again.

Leisure Friends

8/10

Excellent

11 Nov 2024

Kao

Do not pay with cash.

Leisure Family

6/10

Pleasant

11 Nov 2024

Samuel

Nice spot, smelled like mildew. Not the worst, not the best, probably priced higher than it should be, but not a let down objectively. Had a nice first night in Tokyo. Granted, after the flight, I could have fallen asleep in a hail storm on a park bench.

Leisure Self

10/10

Exceptional

24 Oct 2024

Pineda

Great job

2/10

Poor

18 Oct 2024

Jessica

Booking this was a mistake. The staff very obviously didn’t want to be there and on checking out one of the girls was holding back tears as if she’s been getting yelled at, very uncomfortable and unprofessional way to deal with employee issues. We booked a triple room and were lead out of the property without explanation a block away into a dodgy looking building with no reception. The building is surrounded by restaurants whose exhaust blow directly into the entry way emitting very strong a foul fishy smell.
The exhausts also blow into the ventilation inside the room causing our room to smell like fish guts, we had to keep turning the ventilation off. The beds are rock hard and the pillow you are given is tiny. My back is killing me after staying there 6 nights. The photos advertised are misleading, our room looked nothing like them & the lift in this building doesn’t seem to have a sensor and will close on you with force. This accomodation very nearly spoiled my whole Tokyo experience… spend a little extra and get a decent hotel. Shinjuku is a cool area though, just not this hotel.

Leisure Friends

6/10

Pleasant

06 Oct 2024

Phoulakhon

Nice and clean

Family

10/10

Exceptional

03 Oct 2024

E

Awesome hotel to stay at. Would recommend

Leisure Friends

8/10

Excellent

25 Sep 2024

Stephen

Close to trains. Easy to walk. Clean.
Bright exit light in room. Hard to sleep.

Leisure Friends

4/10

Poor

18 Sep 2024

Shanyce

This property was amazing at first glance. The rooms and bathrooms are super spacious, there’s a coin laundry directly across the hotel, and there’s a station a 3 minute walk away from the hotel that is 1 stop away from the main lines and another station an 8 minute walk away if you wanna skip the transfers. However, when I first walked in my room after a long day, the room was disgusting. There were weird stains on the blinds, the desk had scratched and chipped paint on every edge and corner, and the “couch” was a twin size mattress against the wall with no back cushion. I traveled with a friend and while she was showering, I sat on the “couch” and looked around, I saw a corner of the “couch” cover which was a flat sheet tucked in lifting up and could faintly see a brownish red stain that resembled old blood - and i’m gonna be honest what looked like straight up boogers. When I spoke to the desk, they were nice enough to change us to a different room the following morning when someone had checked out. The new room did definitely feel a lot cleaner and newer, but that night we discovered another dried blood stain on the comforter. The comforter cover is also not secured by any zippers, it’s simply folded over so when we turned it over, we could also see the actual comforter itself was extremely dirty with more large blood stains. I am confident all the brown-red stains were blood as someone who works in a hospital as it definitely was not cola, wine, or any other drink stain.

Leisure Friends

10/10

Exceptional

31 Jul 2024

Kevin

Very clean, 15-20 walking distance to train station, shopping, restaurants. Highly recommend.

Leisure Family

10/10

Exceptional

31 Jul 2024

Daniel

Would come back again

Leisure Friends

6/10

Pleasant

29 Jul 2024

Carey

Stayed here for 3 nights after reading lots of mixture of good and horrific reviews.

Things to keep in mind:
1. We booked a room that would fit our family of 4. The room was big as it had a small kitchenette, 3 beds and overall quite spacious.

2. We were placed in the “annex” building which is one city block away from the actual hotel. There are steps that made carrying our multiple luggage’s harder.

3. Location was decent as there are lots of dining options around the hotel. All the convenient stores (lawsons, family mart, and 7-11) are very close by. There is an Aeon grocery store close by as well.

4. Pricing for the room was quite expensive and I think there are better Hotel options.

5. Cleanliness was on the low side. There were stains in sheets, curtains and just gave a general uncomfortable feeling.

6. Checkout is 10am!

Overall, would not stay here again.. even if the price was lower.

Leisure Family

2/10

Poor

06 Jul 2024

Andrew

DO NOT STAY HERE.
Reception held us to ransom on extra charges before checking us in saying our childrent to them are infants and since our children are 14 and 17 they are not infants and will incur additional room charges to stay. Instead of allowing us in to the room late in the afternoon they said \"soer it out with Expedia or Wotif, we won't let you in unless you pay extra\". Absolutely disgusting behaviour and a shock to be treated this way in Japan. Also the bed sheets had stains on them, which I am guessing were clean but stained from either travellers dioreah from others before us.

Business_and_leisure Family

8/10

Excellent

06 Jul 2024

Gigi

The place is compact, but it has everything our family needs. It has 3 single beds and one full size bed. The subway station of M line is just around the block and you can even walk to major JR station of Shinjuku. I slept soundly every night.

Leisure Family

10/10

Exceptional

04 Jul 2024

JOHN

I would definitely stay here again.

Leisure

10/10

Exceptional

03 Jul 2024

Rachel

Good location!