Name: Shinjuku Granbell Hotel
Address: 2-14-5 Kabuki Cho, Tokyo, 1600021, JP

Shinjuku Granbell Hotel

Tokyo · Japan

100 reviews shown

10/10

Exceptional

03 Aug 2026

Christian

Un très bon endroit pour être près de tout.

10/10

Exceptional

03 Aug 2026

Liam

Great room for one

10/10

Exceptional

02 Aug 2026

Shy

It was a nice location which had different places to eat and getting to the trains from there was easy.

10/10

Exceptional

02 Aug 2026

Nathan

Close to a lot of landmarks and restaurants. Very clean hotel and friendly helpful staff

10/10

Exceptional

02 Aug 2026

Derik

Easy check in, great location, very clean. Has everything you need and near train, food, and convenience stores!!

10/10

Exceptional

31 Jul 2026

aydin

Had a great stay very convenient location for all

10/10

Exceptional

30 Jul 2026

Emmanuel

Staff were very attentive to our needs. All our request had been provided. The room were clean also but the carpet looks like it was old maybe be ause of the color.

10/10

Exceptional

29 Jul 2026

Tim

Clean and quiet

10/10

Exceptional

29 Jul 2026

Tonsak

good

2/10

Poor

29 Jul 2026

Mario

Horrible customer service, moldy smell throughout. The front desk staff needs serious training!

10/10

Exceptional

29 Jul 2026

Claudine

Front desk staff was very friendly, room was cleaned every day for a to be desired but I would rate the hotel a 8 out of 10 because of food options. Thanks you Shinjuku Grandbell you made my anniversary very special.

8/10

Excellent

29 Jul 2026

Andre

Need more washing machines and ones that don't take 2.5 hours per cycle.
Staff was excellent and very helpful. It was nice to be able to store our luggage when we arrived early and needed to check out later.
Room with spacious and had a great view!

10/10

Exceptional

29 Jul 2026

Alejandro

Thank you!

10/10

Exceptional

28 Jul 2026

Olusayo

Beautiful tiny room, the staff are well trained, the customer service was very good and very respectful.

10/10

Exceptional

27 Jul 2026

Nehemiah

Great staff, Nice clean room.

10/10

Exceptional

27 Jul 2026

Lawrence

Clean rooms, though they are definitely small. Small suitcases will fit no problem, but large checked bags will be difficult. Rooms are clean, though some power outlets were loose and carpets had slight staining in spots. Amenities provided were nice and staff were friendly.

10/10

Exceptional

27 Jul 2026

matthew j

Great breakfast with my room. Nice rooftop bar.

2/10

Poor

27 Jul 2026

Benjamin

I left my camera in my room and no matter how many emails or calls I make nobody will respond, nor through Expedia

10/10

Exceptional

26 Jul 2026

Sahlly

Clean room, comfortable bed, nice staff, convenient location. Room was smaller than expected and no closet, but great stay. Easy check-in and check-out.

10/10

Exceptional

25 Jul 2026

Nikhil

Rooms are small

8/10

Excellent

25 Jul 2026

Chase

4/5 Stars – Great Value with a Few Caveats

Overall, I’d give this hotel 4 out of 5 stars. At just over $100 USD per night, I think it’s one of the better values in Shinjuku. I’d recommend it—and would choose it over APA and several other similarly priced hotels—but there are a few things to know.

The location is about a 15-minute walk to Shinjuku Station, with smaller subway entrances much closer. It’s on the edge of the red-light district, but don’t let that scare you—the area was surprisingly quiet, and my room was silent every night.

The service was excellent. Check-in was smooth, housekeeping was outstanding with daily room cleaning, and the staff often cleaned our room shortly after we left. The rooftop bar had reasonable prices, and the breakfast was excellent for around $15 USD.

The rooms are small, but that’s typical for Tokyo. Ours felt comparable to a U.S. college dorm room, but it was spotless, well-designed, and had everything we needed. Most complimentary amenities are available in the lobby.

My biggest complaints were the laundry facilities and housekeeping hours. There are only three washer/dryer units, so expect to wait. Also, daily housekeeping ends around 1:30 p.m. One day we left around 2:00 p.m., and staff left a sign saying our room couldn’t be serviced. I honestly found that unnecessary—simply leaving the “Please tidy up” sign would have been a better approach.

Despite those minor issues, I’d absolutely stay here again.

10/10

Exceptional

24 Jul 2026

Wade

Great stay

10/10

Exceptional

22 Jul 2026

Edison

Spacious and clean room with a lot of helpful amenities. Modern TV and huge shower room.

8/10

Excellent

22 Jul 2026

Kathleen

Clean comfortable suite. I enjoyed my stay

Partner

10/10

Exceptional

22 Jul 2026

Leah

Everything was just as it was on the website. Close to subway stations, friendly staff, clean rooms. The only thing was breakfast was less than desirable. The assortments were simple and bland tasting.

Friends_and_family Family

6/10

Pleasant

21 Jul 2026

sandra

Property was acceptable, but not up to IHC standards.

Friends

10/10

Exceptional

21 Jul 2026

Kianna

Staff was attentive and they cleaned the room well every day. Loved the free water bottles!

Family

8/10

Excellent

20 Jul 2026

Anderson

Centrally located with a lovely continental breakfast and spacious rooms, for Tokyo accommodations. Area is aggressive and lively but the grounds feel like an oasis amongst the lively chaos.

Friends

10/10

Exceptional

20 Jul 2026

Jacki

Lots of toiletries provided. Rooms were clean and well appointed. Air conditioning is good, but overtime it switches to energy saver and defaults to 25C

Partner

10/10

Exceptional

19 Jul 2026

Gabriella

Great hotel for affordable price!

Partner

10/10

Exceptional

19 Jul 2026

Nash

Great location and amenities. The rooftop bar and lounge was the best feature!

Self

10/10

Exceptional

19 Jul 2026

Cheng

Spacious room, nice facilities, and the stuff was super friendly and helpful. The breakfast was great!

Partner

10/10

Exceptional

19 Jul 2026

Sarah

We enjoyed our stay at this comfortable hotel. The location was close to shopping and dining alternatives. The landscaping around the front entry gave the hotel a soothing presence among the busy surroundings. The rooftop bar had a beautiful view. the staff was very helpful and spoke excellent English.

Friends

8/10

Excellent

19 Jul 2026

Oscar

Staff was very friendly and helpful with any questions

Partner

10/10

Exceptional

17 Jul 2026

Samuel

The staff was very helpful and the room was very clean. I really enjoyed this hotel

Partner

10/10

Exceptional

16 Jul 2026

Kym

Very clean, snug front desk very helpful

10/10

Exceptional

15 Jul 2026

Michael

Check in was quick and receptionist staff were very welcoming. Rooms were clean. Can’t complain.

Partner

6/10

Pleasant

14 Jul 2026

John

room was ok small but clean. Didn’t like the fact the whole floor gets wet

Partner

10/10

Exceptional

14 Jul 2026

D'Arrion

We arrived at the hotel late that evening, but upon entering, we were immediately greeted with warm, friendly smiles. The staff had no problem pulling up my information, making the check-in process incredibly quick and seamless. They pointed out various amenities near the front desk that we could grab on the way to our room and even gave us each a complimentary drink for the bar’s happy hour. We booked a king room, which was very spacious, and the entire hotel was extremely clean. One of our favorite features was the upstairs lounge area that boasted an amazing vinyl collection. The complimentary drinks from the bar were also incredibly refreshing! To top it all off, the staff kindly held our bags for free after check-out so we could finish our shopping in the area. When I return to Tokyo, I will absolutely consider staying here again.

Partner

10/10

Exceptional

13 Jul 2026

Frank

Check in staff was extremely helpful, very attentive, and quick to assist with any matter.

Partner

10/10

Exceptional

12 Jul 2026

Dennis

I love this Hotel!! I have stayed here 3 times within the last year. Perfect location for Shinjuku!!

Family

10/10

Exceptional

11 Jul 2026

Rick

The rooftop bar was nice and open late for snacks/drinks

Self

10/10

Exceptional

11 Jul 2026

bethany

The rooms are small, a top loading suitcase is a must, but they are amazingly kept and have useful amenities like a fridge and kettle. Aircon works well even when youre not in the room so you can come back to a cool.space.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Irfan

Simple room. Close enough to train station. The hotel was fine. Staff at the front desk spoke English as well which was very helpful for me. My Japanese is not that good. Actually, I don’t speak Japanese at all. I didn’t eat at the hotel so I can’t comment about it.

Self

10/10

Exceptional

09 Jul 2026

Zaza

Very good place, a bit small but normal for Japan. Add breakfast it’s excellent and worth it. Don’t miss wonderful bar on roof deck.

Partner

8/10

Excellent

09 Jul 2026

christian

I would expect more from a 4 star. I stayed on one of the larger and modern villas. The room itself was great. The food choices did not have enough choices breakfast and the cafe. The breads were as expected but The waffles were tough. Plates n glasses were uncomfotably small. Food was kinnda bland. Did not like riff raff in the breakfast common area not being policed by the staff... the usual stereotypw people cutting in line, going wrong direction , ignoring signs of what not to put in the toaster. The place is close to the shopping areas, night life n restaurants. You can walk close to everywhere and taxis are easy to get as well. The place is suprisingly quiet and peacful given its location and surrounded by short time hotels. Other issue is there was no ice machine... you have to go down and ask ice from the front desk. Phones also just dial to tge front desk, no local calls. Staff do a great job of cleaning though ive only let them clean a few times. Staff also proficient in a number languages in case you need help w some particulars.

10/10

Exceptional

08 Jul 2026

Sneha

the space inside the room was very small but I personally didn't mind it. The amenities provided were great and the staff were super kind and helpful with assisting with the luggage forwarding service. would recommend so long as you don't mind the lack of space

Partner

8/10

Excellent

07 Jul 2026

Natalia

Great hotel, location is convenient, staff were attentive and kind! Like many hotels in Japan the rooms were tiny but manageable!

Partner

10/10

Exceptional

06 Jul 2026

Summers

Staff was incredibly helpful and friendly with knowledge about baggage transport.

Partner

10/10

Exceptional

03 Jul 2026

Daniela

Very clean hotel. Breakfast buffet had great selections. It was advertised as continental breakfast but it was a full Japanese and western buffet. Rooms are tiny but very clean.

Family_with_children

6/10

Pleasant

03 Jul 2026

Ling

Pro: great location, walking distance to shopping and entertainment district. 10 to 15 min walk to all the Shinjuku stations. Relatively quiet neighborhood.

Con: the rooms are extremely small. We booked two double rooms on the 8th floor, and each was smaller than the size of a typical cruise ship room. Hardly any spaces for large luggages. On our first night, we asked for extra blankets and they didn't have any, which might just due to the busy season but was very odd to be running out of blankets for a large hotel.

Family_with_children

10/10

Exceptional

03 Jul 2026

Sophie

A great location if you’re after all the fun of Shinjuku nightlife, but also feels set back and is definitely quieter than expected. Staff were really helpful at check in. Everything clean and room exactly as expected/described. Only a few minutes walk from Higashi-Shinjuku station

Friends_and_family Friends

8/10

Excellent

02 Jul 2026

Anthony Graham Campbell

Great spot

Friends

10/10

Exceptional

02 Jul 2026

Matthew

Great place to stay for an affordable price

Self

10/10

Exceptional

28 Jun 2026

Camille

Family

10/10

Exceptional

27 Jun 2026

Julia

I came here as a solo female traveller for my first trip to japan and honestly it was amazing!! The room was very clean and I liked the layout a lot. The lights in the room are dimmable which is a plus for me. Staff were also very friendly and helpful. Would definitely stay here again.

One small drawback was the walk to shinjuku station is a little longer than I personally would’ve liked but it wasn’t bad at all!

Self

4/10

Poor

27 Jun 2026

Kavita

Very dissaponted with the Roons , super small even for single person.
Shinjuku area is not central, mostly hotels , no shopping or convenience stores around. Amenities were provided but some in hard to open packets. Staff were real nice and helpful, front desk were also very helpful. TV no news channels in any language. We could not see the Godzilla head as stated online, from any floor. Restaurant food was good. Breakfast only 3 options, not great, we ate out. If you can afford the Shibuya area hotels , that would save you a lot of time and cab fare as that is very central.

Friends_and_family Friends

8/10

Excellent

26 Jun 2026

Maria

The hotel and room were very clean and the breakfast was fantastic! Our room was a little smaller than anticipated but was overall adequate for a short stay. The wifi in the room was also excellent. The location was also good for navigating the city. We would stay at this hotel again!

Partner

6/10

Pleasant

26 Jun 2026

Khalaf

Cleaning crew nice and good people other than that this place isn’t all that for the price to ridiculous

Partner

10/10

Exceptional

25 Jun 2026

Estrella

Very clean and accessible hotel. The location is excellent, with only a short walk to public transportation, making it quick and easy to reach other districts and attractions.

The room was very small, but that was not a major issue. My main complaint was the coin-operated laundry. The washers worked fine, but the dryers were not effective and required at least two additional drying cycles to fully dry clothes.

Partner

8/10

Excellent

24 Jun 2026

Jeffrey

Self check in, self check out. Staff could acknowledge guests and little more....

Self

8/10

Excellent

24 Jun 2026

Lenora Dianne

The staff was great. Rooms are clean and smells good

Family

10/10

Exceptional

20 Jun 2026

Yulia

Great location we enjoyed our stay. Lost of families staying

Friends

8/10

Excellent

19 Jun 2026

ALMIRA

Good location in Shinjuku, the rooftop bar was awesome, and breakfast buffet was amazing! I'd stay here again.

Family

8/10

Excellent

19 Jun 2026

Vivian

Lobby is nice and spacious. Room sizes are pretty good too for Tokyo standards but the rooms could use a facelift. Bubbling on walls can be seen.

Friends

10/10

Exceptional

18 Jun 2026

Jason

Clean rooms, decent breakfast and nice staff

Partner

8/10

Excellent

18 Jun 2026

Patricia

Close to different subway stations. The view from the rooftop bar is great!

Partner

10/10

Exceptional

17 Jun 2026

Analiza

Room is clean. Area is close by the main city.

Family

10/10

Exceptional

17 Jun 2026

Ramiro

Hotel staff were amazing, room always cleaned and neat. Breakfast was delicious. Definitely returning to stay here again.

Partner

10/10

Exceptional

16 Jun 2026

Jason

This was a very good decision to stay at this hotel

Friends

10/10

Exceptional

15 Jun 2026

Ghazi

1. The standard room is quite specious for Tokyo standards.

2. Hotel is clean and nice.

3. Very good location.

Self

6/10

Pleasant

14 Jun 2026

stuart

The hotel is located well within walking distance of the train station and in a good area for sightseeing, shops and dining. The staff are super friendly and always there to help with even the smallest of issues, but sadly that is where the good points end. The hotel rooms are of a good size but very, very tired. Although clean enough there are some nasty stains on the carpets and the bathrooms are straight from the eighties, the beds were uncomfortable and i think the pillows were filled with concrete they were that hard. We stayed for 5 nights and paid for breakfast, that was also a big mistake. The dining room was filthy, the carpet was disgusting and the tables are just inches apart. Although the food was nice the total experience wasn`t i`m afraid. Cheaper and far better hotels in the same vicinity.

Friends

10/10

Exceptional

13 Jun 2026

James

Great location

Family_with_children

10/10

Exceptional

11 Jun 2026

Trey

Staff was incredible and the breakfast buffet was very good and diverse. Good location, but it is a little far from shinjuku station if you are walking. We took the train from the airport and walked with our luggage from shinjuku station. Worth getting a cab from that station, because its nearly a mile walk. Otherwise, there is a lot of restaurants and shops very close to the hotel and plenty to do right near the hotel

Partner

8/10

Excellent

10 Jun 2026

Lydia

Breakfast was very basic

Partner

10/10

Exceptional

10 Jun 2026

Emily

This hotel was in a nice location and a great value. The staff was friendly and there was an amenity bar in the lobby.

Partner

10/10

Exceptional

10 Jun 2026

Dania

Amazing hotel anazing hotel

Partner

4/10

Poor

09 Jun 2026

KENNETH

I have stayed at this hotel twice. On this visit I was disappointed at the lack of service and disinterest. I could not understand their lack of willingness to help.
The hotel is tired and showing signs of age and lack of investment. There are better hotels in the area in the same price bracket.

Friends_and_family Friends

8/10

Excellent

09 Jun 2026

Kathy

It was ok,

Family

4/10

Poor

08 Jun 2026

Moises

Toilet extractor fan barely works. Windows cannot be opened rooms are very stuffy and bathrooms smell due to poor circulation. Staff very helpful. Location is great. Rooms are below average having travelled all across Japan in this trip. Bar breakfast area overpriced and limited choices. They could provide more clothes storage area, they provided us with 3 hangers.

6/10

Pleasant

08 Jun 2026

Andrew

It was a place to sleep. Cramped bathroom, seedy location, rats outside the front door. Wouldn’t stay here again.

Partner

10/10

Exceptional

07 Jun 2026

Wendy

Really enjoyed my stay here . The staff were all super helpful . They also stored and secured my luggage after I checked out before I departed for the airport .

Friends

10/10

Exceptional

06 Jun 2026

Alexander

Convenient location and clean rooms

Self

8/10

Excellent

04 Jun 2026

William

Good hotel. A short walk to stores and the action. I felt the room and hallway could be updated a bit but still a comfy stay. Nice staff and amenities available.

Friends

10/10

Exceptional

04 Jun 2026

Sabina

This room was perfect for us and had everything we could have wished for. Beds ware so comfortable, room was cleaned daily, water pressure in the shower amazing. The easiest self check in and out and the best breakfast varieties with perfect choices of western and Japanese food. The staff was also amazing, helped us with getting a taxi and bringing our suitcases to the car.

Family

6/10

Pleasant

03 Jun 2026

Alexandre

Rooms smaller than what picture showed. Breakfast expensive and just, so, so.

Friends

10/10

Exceptional

03 Jun 2026

Guna

Hotel location was good. It’s tucked away in a quiet street and yet accessible to station and restaurants.
Room was clean and compact. Well equipped with toiletries and lounge wear.
Check-in and check-out process was very easy and staff are always on hand to help out in case of any difficulties.
Very clean and comfortable.
I stayed here twice throughout my 12 day holiday in Japan
Highly recommended and will stay again when I return to Tokyo.

Self

10/10

Exceptional

02 Jun 2026

Sara

Bar was open late and had delicious cocktails, Twilight and Summer Bliss were my favorites. Hotel is only a 5 min walk to Golden Gai which was super convenient.

Partner

10/10

Exceptional

02 Jun 2026

Austin

Great property in the Heart of Shinjuku. Great view on the 30th floor.

Definite Godzilla theme and staff is welcoming.

Cheers,
Denver Guest of June 2026

Family_with_children

8/10

Excellent

31 May 2026

Kevin Ga Wung

Basic hotel in a very central and convenient location. Room was good size and clean, I already knew this before booking, but just for all travelers' information, this hotel is in Kabukicho which is in the middle of a ton of love hotels.

Self

10/10

Exceptional

29 May 2026

Michael

Great

6/10

Pleasant

28 May 2026

Manisakone

Breakfast was mediocre and the same items was served everyday for the week of stay. The hotel was surrounded by bars and bunch of drunks walking around. The male patrons of the bar would urinate nearby the hotel. It was disgusting. If I had known this hotel was near the red light district, I wouldn't have booked this hotel. I don't think this hotel is worth four stars.

Family_with_children

6/10

Pleasant

26 May 2026

Brittany

This was the only hotel that we stayed in in Japan that didn’t have a clean air humidifier in the room. I woke up so stuffy in the middle of every night. Self check-in wasn’t smooth and unnecessary. There was plenty of staff standing around, why couldn’t they just welcome me and check me in. Lobby had no a/c. Hotel itself and rooms smelt of mildew. Room was big enough, to Japanese standards. Location was ok. On a quiet street close to things but the area is weird. Shinjuku alone is weird, we preferred Shibuya. Toiletries in room were packets not bottles. Appreciated the full size mirror.

Partner

10/10

Exceptional

26 May 2026

MONICA LYNN

Stayed in exexto

6/10

Pleasant

25 May 2026

Kourosh

Be careful with this hotel, this is not even a three star hotel. Lack of amenities, very ordinary breakfast, too many noise, I do not recommend Thai hotel at all.

Self

10/10

Exceptional

25 May 2026

Andrea

very friendly staff, helped us greatly with transporting our luggage

Partner

10/10

Exceptional

24 May 2026

Kellyann

The rooms were clean and the staff were very helpful and attentive. Staff responsive to all our questions or needs. Didn’t have breakfast at the hotel but it was offered at the cafe that also offered other things throughout the day. Great price for the stay and great location. Not in the middle of the nightlife but a few minutes walk away. Food and corner stores everywhere. Train station also close

Partner

2/10

Poor

23 May 2026

Thomas A

A lot of the hall ways seemed dirty or banged up.

Self

10/10

Exceptional

23 May 2026

Naisha

My room was very clean. Check in and check out was easy. I didn’t have breakfast but I ate at the restaurant and it was good. The staffs was nice, try to help with any issues I had and also spoke English.

Self

8/10

Excellent

22 May 2026

Changxun

basic hotel that close to attractions with minimal amenities

Family