Name: Sotetsu Fresa Inn Higashi Shinjuku
Address: Shinjuku, Shinjuku-Ku, 7-27-9, Shinjuku Ku, 160-0022, JP

10/10

Exceptional

02 Aug 2026

Yann

The hotel is very good situated, for travellers with (heavy) suitcases. Whether you want to stay long or short. There is a Metro station just next door what makes it very convenient to start your discovering Tokyo.
Rooms are not by the biggest I ever stayed in but is larger then some other hotel chains.
Staff is very friendly and helpfully.
So for me this hotel gets a thumbs up!

10/10

Exceptional

01 Aug 2026

Murthy

Great stay! Stayed here for two nights before my Mount Fuji trek. The hotel was clean, comfortable, and in a fantastic location with easy access to the subway and Tokyo attractions like. Friendly staff and great value. Would definitely stay here again!

10/10

Exceptional

27 Jul 2026

Carolina Gonzalez

So grateful to the staff here for making our first trip to japan comfortable!! they helped us check in, you can pick up travel sized amenities (facial washes, oil, bath salts, even sunscreen!) right next to the elevator. You can pick up the hotel pajamas and they’ll bring you a new set every two days. There’s a train station entrance right next door and other stations are well within walking distance. Shinjuku’s shopping districts like the isetan and shin okubo are close as well. The area is safe and if you’re a FF fan, the square enix building is at the corner! Overall amazing stay and I would book here again, you get everything you need at an affordable price.

6/10

Pleasant

20 Jul 2026

Joy

The smell of the rooms, I felt I could be sick from it. I changed hotels eventually - as normally book for a short period before choosing to extend. Although they provided everything needed and service was good. I also
Lost a pair of my shoes and top on check out , I’m sure they threw it away instead of saving it for the me to come pick it up. Unfortunately I do not recommended. Cheap is not always cheerful

Self

4/10

Poor

19 Jul 2026

Edi

The room was very very small. When you stretch the legs you touch both walls. I felt claustrophobic. Very bad choice !!

Partner

8/10

Excellent

16 Jul 2026

ANTONINO

Staff were helpful.

Partner

8/10

Excellent

16 Jul 2026

ryan

Further from Shinjuku station than I wanted to be. My own fault I guess.

Self

8/10

Excellent

16 Jul 2026

George

Breakfast was pretty much the same every morning and it would be good to have a wide variety

Family

10/10

Exceptional

14 Jul 2026

Abdullah

My husband and I came here for a honeymoon, and we loved it. Just know that the rooms are small but the hotel is right multiple train stations! You can use it to transfer to the major lines like Yamanote. They have unlimited amenities at the lobby to enjoy like cleansing oils and face masks. We especially loved the hotel buffet breakfast, my husband and I would enjoy our lattes before a long day. A big American/Japanese continental breakfast with delish iced coffee/espresso selection. The staff were so adorable and sweet. Overall we had a beautiful trip, we would definitely come back and recommend it to any couples. To families, just get a bigger room. Very clean rooms and hotel in general- 10/10!

8/10

Excellent

13 Jul 2026

Mide

Clean room for hotel that seems halfway older. Washroom is just ok. Comfy bed.
Not much space to lay your luggages down if you have quite a bit of stuff.

There is a a lot of staff in reception but check in is through a machine--seems pointless to have that many people there.

The security/porter older gentleman was really nice and helped us with the machine and other minor stuff as well to make it quicker.

Heard about good breakfast but we did not have time. Very close to train station. Lots of konbini at restaurant around as it is within shinjuku

Partner

8/10

Excellent

12 Jul 2026

Ashley Josefina

This hotel was definitely bang for your buck. Everything was standard cleanliness and amenities were pretty standard as well. The location was everything for this hotel. Directly next to a subway line, plenty of konbinis nearby, and pretty central to tokyo. Room was on the smaller scale, but for the location and price, well worth it.

Partner

10/10

Exceptional

09 Jul 2026

Chase

.

8/10

Excellent

05 Jul 2026

Preston

Single room is quite small but its a clean place and nice staff

Partner

4/10

Poor

25 Jun 2026

Hilary

I stayed here in 2024 and returned in 2026. Yes it was looking tired in 2024 but still comfortable. Sorry to say the owners have allowed conditions to deteriorate futher, despite the efforts of staff doing their best to provide good service. Our double room was dingy brown, fittings were chipped and it was depressing to come back to. They have installed a glass smoking room near the reception desk which is also next to the few sofas which form the only common area for sitting.

Partner

6/10

Pleasant

22 Jun 2026

Brian

The rooms are small, but when touring around Tokyo you really don't need a huge room. The laundry room was very convenient and you don't need separate soap. All the staff knew some English. The hotel is near the Oedo line there is also a Tully's coffee shop near by. The breakfast at Royal Host restaurant is a combination of western breakfast and Japanese breakfast foods.

Partner

10/10

Exceptional

21 Jun 2026

David

Yes

Self

6/10

Pleasant

20 Jun 2026

Firoozan

Air conditioning was controlled by the front desk so had to call them every time a change was needed

Partner

8/10

Excellent

18 Jun 2026

Chris

Rooms were nice except for how ne the rooms where it smelled like urine when you walked in. They tried cleaning it, but the smell didn't go away. Great location next Higashi-Shinjuku station which is 2 or 3 stops from Shinjuku and the 2 more to Shibuya with Harajuku in-between.

Family_with_children

10/10

Exceptional

16 Jun 2026

Mariana

Friendly staff, great location.

Partner

10/10

Exceptional

15 Jun 2026

Juan

The hotel has the perfect location, it is clean and the staff is very friendly and helpful.
On the first floor you can find complementary toiletries and on your floor you will find really nice clean pijamas every night.
Amazing place

Family_with_children

10/10

Exceptional

13 Jun 2026

David

Excellent room, cozy and clean! Staff were a great help and make check in easy!

Self

10/10

Exceptional

13 Jun 2026

SEOYEON

히가시신주쿠에서 2분 거리 호텔에 굉장히 조용해서 쉬기 좋았습니다. 욕조도 있어서 피로 풀기도 좋았구요. 시부야 인근에 간다면 재방문 의사 있어요.

10/10

Exceptional

06 Jun 2026

Minerva

close to train & stores
clean
helpful staff
good breakfast

Family

8/10

Excellent

03 Jun 2026

Keith

This hotel is in an amazing location. Walking distance to most things or an easy metro ride to everything. The hotel provides a lot of toiletries which is great since I packed light. A lot of greedy people did abuse the free toiletries which is a shame. The breakfast was great. There’s many options and if you get creative you can make different items each day. The rooms are very tiny which I was expecting but I thought the room we booked was bigger. I think the pictures on Orbitz are very misleading but either way this hotel is a fantastic option for visitors

Partner

10/10

Exceptional

02 Jun 2026

Sherwin Paul Ducusin

Place looks a bit old but well-maintained. The staff were very helpful, especially helping us in getting taxi fast because the available uber was long wait. That showed concern from the staff with their guests. Lots of supplies - toothbrush, toothpaste, soap, razors, lotion, everything you need. The place is near the train station which makes it easier for commute.

Family

8/10

Excellent

02 Jun 2026

Morgan

The staff were absolutely lovely. There was a gentleman specifically (i didn’t get his name unfortunately) in the lobby in the early afternoon of 06/02 who was absolutely lovely and incredibly helpful. The location was perfect. Right next to a train station. When we were staying, the ac in the lobby area was getting worked on, so the elevators were a bit muggy. The ac in the rooms was good though. I felt as if the bathroom and carpeting were a bit outdated, but nothing horrible. I would stay here again if I were in Shinjuku.

Partner

10/10

Exceptional

01 Jun 2026

Paulina

Really clean room!

Partner

10/10

Exceptional

31 May 2026

Mary Jane

The whole experience as pleasant.

Family

10/10

Exceptional

30 May 2026

Sharmin

Loved the stay!

Partner

10/10

Exceptional

28 May 2026

Farhad

Good, clean room, friendly staff

Partner

10/10

Exceptional

26 May 2026

Pamela

Enjoyed the ease of the location, especially as a first time vistor to Japan.

Self

10/10

Exceptional

25 May 2026

John

Good stuff tjefjegcddhff ugh gg

Friends_and_family Friends

6/10

Pleasant

24 May 2026

Suzanne

Location was very good with Higashi Shinjuku station next door. I was able to walk to most places and use the rail for places further out.

Self

10/10

Exceptional

23 May 2026

Julie

Excellent hotel, lovely staff, comfy beds, clean everywhere, good breakfast with plenty of selection for healthy eaters and Japanese food and bread, yoghurt, juice, pancakes etc, you had free items near the lift such as face masks, hair treatments, hair bobbles, tea, coffee, bath salts, I would happily stay here again

Partner

10/10

Exceptional

23 May 2026

Riley

Good.

10/10

Exceptional

20 May 2026

Devanny

Just came back yesterday from a 2 week stay and it was great. Room was a bit small but we were okay with that because the price was a deal. Cleaned our room very well and had great hospitality. We loved it so much we’re already thinking about rebooking in the same hotel.

Partner

8/10

Excellent

10 May 2026

Andre

Breakfast menu ( eggs or sausages ) were sometimes cold.

Family

10/10

Exceptional

08 May 2026

Jing

Everything was great.

8/10

Excellent

07 May 2026

Leon

Property was in a great location. Walking distance to great coffee shops and restaurants. Rooms were very tiny with a double bed pushed up against the wall.
Staff was great and helped with anything we needed.

Friends

8/10

Excellent

06 May 2026

Alkarim

Good location in a quiet neighbourhood of Shinjuku. Rooms are small but that is probably the norm in Tokyo. Breakfast had a variety of options.

Friends

10/10

Exceptional

30 Apr 2026

Jenna

Can't fault anything about this hotel. Clean, comfortable beds, blackout curtains, quiet. Everything needed for a good night's sleep in an excellent location. Would highly recommend

Self

8/10

Excellent

30 Apr 2026

cheung yuk

Not bad

Family

8/10

Excellent

28 Apr 2026

Janice

Nice breakfast, walking distance to shinjuku station,, walking to night-life, convenience stores all nearby, on-site restaurant dinner was nice, creme brulee desert was king, rooms tight squeeze , but great, for sleep, sh**, shower, shave, then back out to explore

Family_with_children

10/10

Exceptional

26 Apr 2026

ALEXANDER MATTH

This place was perfectly located for traveling around tokyo and getting to the subway system or honestly just walking about. The staff were extremely helpful in shipping my luggage straight to the airbnb I was going to in kyoto the next day after my stay, it arrived exactly when they said it would for in person delivery. The staffs english was very good and easy to understand. I would definitely recommend this place, i was a solo traveler so i am not sure about their multiple bed rooms, i rented a single bed room. The rooms are compact but have literally everything a traveler needs, will probably stay again when i come back in a few months.

10/10

Exceptional

25 Apr 2026

Ian

This is an ideal spot for one or two people. Great location, within walking distance of subway stations. Small, but simple. Will look into staying again on my next visit 💙.

Self

10/10

Exceptional

22 Apr 2026

Ali

Everything was perfect. Rooms were clean with all facilities. The property is right next to Higashi Shinjuku station and this makws a huge difference. All convenience stores are really close. Our stay exceeded our expectations.

Partner

10/10

Exceptional

21 Apr 2026

MAJA

Everything was perfect, staff is amazing!

Family_with_children

10/10

Exceptional

20 Apr 2026

MAY

We really like the location of this hotel.

Family

10/10

Exceptional

17 Apr 2026

MAJA

Amazing location and staff, great breakfast

Family_with_children

8/10

Excellent

16 Apr 2026

David

Did not eat breakfast at thw hotel.

10/10

Exceptional

14 Apr 2026

harry

As for as convenience and good looking hotel rooms are considered this is a must. location couldn’t be better with a subway next to it and 8 mins from shinjuku and all that has to offer, absolutely silent room which is a must for me and the service was great

Self

10/10

Exceptional

13 Apr 2026

Rob

Nice room, good service.

Self

10/10

Exceptional

11 Apr 2026

MELONY

Great AC in the room nice view from small window and staff were amazing!

Family

10/10

Exceptional

10 Apr 2026

Josephine

Yes

Partner

10/10

Exceptional

09 Apr 2026

Emma

Room was a little small but it was in the best area, right near a major train line. Hotel was always clean. Staff spoke excellent English and were super helpful. The area was really safe and there were lots of places near by to eat and things to do. Would stay there again.

Partner

8/10

Excellent

05 Apr 2026

Robert

Sotetsu fresa Higashi is great location is really convenient with it being with in waking distance to few train stations with one being right next to the hotel . There are also a lot of restaurants such as Chinese one next to it, a MacDonald a cross the street and at least 3 convenient stores 2 of which opens 24 hours a day with one block. There's even middle eastern sandwich shop a block or two away. The staff is very accommodating help with my room requests and check in as I came in. The downside is the reception is closed around 12 AM until 5 AM. So I think you may have called them if you're going to be coming in after midnight. Is very clean safe and comfortable if single people or families you want in Shinjuku.

Self

10/10

Exceptional

05 Apr 2026

Hal

Really nice breakfast and comfortable room no problems at all.

Self

10/10

Exceptional

04 Apr 2026

Daniel

Great hotel, centrally located. Price was reasonable and the amenities downstairs were very nice to have. The direct luggage service to the airport was also very handy.

Friends

10/10

Exceptional

31 Mar 2026

Skye

Great location! Rooms are small but comfortable. Staff are very friendly and kind:)

Partner

10/10

Exceptional

29 Mar 2026

Mollee

Friendly and helpful staff. The room and amenities were exactly what we needed. It is also located close to a metro station that made easy to get around.

6/10

Pleasant

27 Mar 2026

Maria

Great staff

Partner

8/10

Excellent

25 Mar 2026

Nicholas

No issues, staff very friendly and helpful

Partner

10/10

Exceptional

23 Mar 2026

trevor

Amazing hotel and staff 10/10 would recommend

Friends

10/10

Exceptional

21 Mar 2026

Mark

clean room, nice staff

Friends_and_family Friends

10/10

Exceptional

20 Mar 2026

Sarah

Well located next to subway, restaurants, shopping. No gym but had everything else we needed

Partner

8/10

Excellent

20 Mar 2026

Preston

Good hotel, I have stayed here several times. They speak enough English at front desk which is convenient and the rooms are clean and overall service is good. The dryers in the laundry room are a serious problem though, they take 2 hours to dry a large load. Hotel rooms are littte bigger than nearby hotels.

Partner

10/10

Exceptional

18 Mar 2026

Andrew

The lobby smelt really good - like a spa

10/10

Exceptional

17 Mar 2026

H M

Friendly staff, perfect location for my stay for the Tokyo Marathon!

Self

6/10

Pleasant

17 Mar 2026

Larry

The amenities were awesome. They had sunscreen, face wash, face masks, toothbrush/tooth paste, hair brush, Q tips, hair ties and a few others at the lobby. Take what you need. If you don’t request to have your room clean, it was mandatory that it is cleaned in the fourth day of your stay. The breakfast buffet was delicious. I really enjoyed the rice, beef curry, some Japanese dishes, croissants, bread, tea, coffee and fruits. I had it for five days and did not get tired of it. The staff at the hotel were all very nice, friendly and accommodating. Hotel lobby, room and restaurant were all clean. We would stay here again if we are in Tokyo.

Partner

6/10

Pleasant

16 Mar 2026

milo

Need more amenities. No drink or snack choices other than the restaurant next door which was very good.

Family

10/10

Exceptional

16 Mar 2026

John

A great stay at SOTETSU FRESA rooms where clean. All the basics are covered plus ample access to toiletries and hygiene needs. Towel service very good

Friends_and_family Friends

8/10

Excellent

16 Mar 2026

Natolya

Great hotel! All the amenities you will need. Check in was seemless and efficient. They even partner with a luggage transfer service (tags included in the room) which was soooo easy to use when I wanted to transfer my big suitcases to rhe airport. Also literally 20 feet away from.the nearest station. My only complaint is the area. The street nearby the hotel is very busy at night, with ambulances and police sirens aleays blaring at 2am in the morning. I think my sleep was interrupted every night because my room was facing the street, and the noise woke me up. If it wasn't for this, Id rate it 5 stars. But beware if you're a light sleeper.

Friends

6/10

Pleasant

14 Mar 2026

Kenneth

Standard small rooms with shower. Rooms were dated and in need of renovation. Location was good with metro right below. 15 minute walk to main shopping and dining in Shinjuku.

Family_with_children

10/10

Exceptional

10 Mar 2026

Stella

Well situated near station

10/10

Exceptional

09 Mar 2026

Roman

Beautiful rooms, nice and very friendly staff, easy access to all the cool stores around, its just the overall best place!

Self

2/10

Poor

09 Mar 2026

PRATISH

The location was good, but the room was extremely small. For a couple with luggage, it was very difficult to move around, and there was barely space to walk inside the room. The interior also felt very old and outdated. Overall, the room was quite disappointing despite the good location.

Partner

10/10

Exceptional

09 Mar 2026

H M

Stayed here for the 2026 Tokyo Marathon. Staff were fast to respond to queries. Location was perfect, very close to the subway stations, even the bus stop was about a 3min walk away. Also walking distance to the heart of Shinjuku, had a 24 hour “canteen” across the road. There are 7-11’s close by as well as Lawson.

Got a double room but the size would have been on the smaller side to fit two people with many luggage’s. I would recommend getting a bigger room for 2.

Otherwise loved my stay here, would definitely recommend!!

Self

8/10

Excellent

09 Mar 2026

David

Pillows were too hard

Friends

10/10

Exceptional

08 Mar 2026

Ka heon

So nice compared to the price

Self

10/10

Exceptional

06 Mar 2026

Jason

Clean and conveniently located near transit and tasty restaurants.

Partner

6/10

Pleasant

01 Mar 2026

MR PETER KAPPEL

You get what you paid for.

10/10

Exceptional

01 Mar 2026

LIA

The staff were friendly, knowledgeable. The hotel was very clean and in a great location! Strongly recommended!

Partner

4/10

Poor

28 Feb 2026

Kristaan

It was dirty. Carpets were full of stains and had a strange smell on my floor

10/10

Exceptional

27 Feb 2026

raymond

4th time at this hotel. Always a great stay.

Partner

10/10

Exceptional

27 Feb 2026

Christina

I LOVED STAYING HERE. the location is everything! you are close to two 7/11's, FamilyMart, Lawson, and a 24/7 diner, all within minutes of walking. In addition, the Higashi-Shinjuku station entry is literally next door and so convenient to access. The room itself is a great size for Japan standards *(rooms are generally much smaller in general), clean, maintained well and the bathroom is fantastic! The water pressure is the best I've ever experienced and that includes 5-star hotels and resorts. I also love the toiletry desk that is setup and the comfy PJ sets that are available on each floor for guests to use. The staff are wonderful and even arranged a taxi pickup for me on the day I left for the airport. Overall, I would stay here again and highly recommend this hotel!

Self

10/10

Exceptional

27 Feb 2026

Bryan

Great location! This is my 2nd stay at this particular hotel. Close enough to shinjuku but far enough away to not hear the noise.

Family

10/10

Exceptional

27 Feb 2026

Andrea

Super clean, and super close by the station