Name: Hotel Livemax Shinjuku Kabukicho
Address: 2 33 3 Kabukicho Shinjuku, Tokyo, 160-0021, JP

2/10

Poor

28 Jul 2026

Tao

Please beware, this hotel is more like a hourly hotel. It’s not really designed for family or vacation stay. I made a big mistake taking my family here and booked for 7 days. Most rooms here are smoking room! The room really full of cigarette smell, even after turn on the air filter for whole days still unbreathable. Right after I check in I know I made a huge mistake and ask if I can cancel the reservation for the next 6 days, but both the hotel and Expedia won’t cancel it. I know it’s mostly my fault to made this reservation,
Summarize, if u nearby look fun and want a private room you should stay here

2/10

Poor

23 Jul 2026

Enthushaa

It’s very dirty . The wall looks like 100 year old . It’s all broken . Front desk people don’t talk much English . The smell is terrible .

10/10

Exceptional

22 Jul 2026

Yoosuf

Very good for value and i recommend all solo travellers for this hotel

6/10

Pleasant

20 Jul 2026

Jason

Hotel's strongest point is the physical location being surrounded by all the main attractions in Shinjuku. However this place is more tailored towards Solo or couple travelers, not family friendly. Rooms are tiny but have the essentials but did have some questionable looking spots on the interior. Not for the feint of heart but nonetheless serves its purpose.

Family_with_children

4/10

Poor

30 Jun 2026

Santiago

You get what you pay for . Motel 6 vibes like out in the country road . This is located in the red light distract so you know what you’ll be seeing working girls in and out of the property . Rooms extremely small if you have big luggage. I would stay here if it’s your last resort or in a budget.
The only thing I liked was that it was located in the main strip of all the night life.

Family

10/10

Exceptional

29 Jun 2026

VICTOR

Good location

Friends

8/10

Excellent

16 Jun 2026

Eleanor

Good

8/10

Excellent

15 Jun 2026

Hazel

Everything is good

Family_with_children

4/10

Poor

14 Jun 2026

Frances

Our stay for the first week of June was met with hesitation. Reception staff was poor, unwelcoming by two young girls who appeared disinterested. Room 415 had several walls that were poorly patched (like by unprofessionals). One wall appeared to have had a television on it, then removed, but the wall was poorly patched, no new sheetrock or professional patching or painting on it. We were very disappointed and will probably avoid using Expedia again.
Later, the reception desk was manned by an older fellow and he took an interest in assisting me with obtaining change for the washing machine.
The outside of the property had broken stantions, no plants where there was dirt.

Family

4/10

Poor

14 Jun 2026

Todd

The only thing this property has going for them is the location. Small rooms were to be expected being Japan. The room was old & outdated. Beds were old as well as the blankets. No room for your luggage. Bathroom was outdated as well. Needs a major facelift for sure.

Family_with_children

8/10

Excellent

12 Jun 2026

Kristopher

window opened

Self

10/10

Exceptional

06 Jun 2026

VICTOR

el Hotel esta muy bien ubicado y mas que tiene un 7 eleven abajo por el costo lo veo super no tiene desayuno pero no hace falta, en el area hay muchos sitos donde desayunar el cuarto es pequeo pero funciona bien la cama algo dura pero se puede dormir bien.

6/10

Pleasant

22 May 2026

HEDELISA GONZALES

It's a old hotel. If the purpose is just to sleep it's okay.

Family_with_children

6/10

Pleasant

20 May 2026

Vianca Y

Laundry room did not work it took us 3 hours to dry our clothes, would’ve been better to walk to a coin laundry which only took 30 minutes than to waste the hours that we could’ve been exploring shinjuku. Rooms are small but that was expected. There were a lot of hard water stain in the shower glass that did not come off, disposable slippers would be better, did not trust the ones given to us, who knows if they’ve been clean

8/10

Excellent

16 May 2026

Daniel

The beds were too small for 2 people and there was nowhere to sit and eat a meal or snacks or play a game at night. Great location and close to many restaurants and parks.

Family

10/10

Exceptional

08 May 2026

Melissa

Perfect value and location. Provided what we needed for rest and safe location. A bit of a walk to train station. Took Ubers to train station. 711 right outside and fun batting cage across the street. Budget friendly would stay again

6/10

Pleasant

23 Apr 2026

Hilda

Room was pretty clean, some of the staff spoke English, air conditioning worked perfect, great location near shin-okubo subway station and our side of the building was quiet at night. We were on the 14th floor in the opposite side of the batting cages, our friend was on the same floor but opposite side, she said she don’t hear the batting cages but she did hear alot of commotion on the streets. Seems there’s a lot of “adult activity” in the area, there were a lot of hotels rented by the hour all around this one. Next time we would stay somewhere else, specially if you have children. Shinjuku station was a nightmare, so avoid if possible. The Ueno area was much much better. Hair dryer was getting hot during use and would barely blow air, noticed it was extremely clogged so I had to clean it with a toothbrush so air would flow out, only after that it worked perfectly.

Friends

6/10

Pleasant

16 Apr 2026

Peter

The room was very clean and had the bonus of a kettle and fridge. The bathroom was compact and well-stocked. However, the room was incredibly small for two people and there is little space for handing clothes/suitcases. The hotel was also not able to provide more than one key card which made arrangements more difficult.

Friends_and_family Friends

6/10

Pleasant

14 Apr 2026

John

This place kinda blew. It's in a decent location, 12 minute walk from Shin-Osaka station or 15 minute walk to Shinjuku station on the Yamanote Line. It was really nice to have a 7/11 next door as well. However, the staff are not helpful. You go to the counter to check in with the two front desk people who are sitting there and they send you to a machine to check in. Not a big deal but it rubbed me the wrong way. Also someone was smoking cigs in the hallway, I told the front desk and they did not care at all. I also went to the front desk to ask to borrow an iron and it didnt even work. It's Japan so yeah the room is tiny, but they provided pillows thinner than a single soba noodle. They also have the most uncomfortable beds of all time so be prepared for back pain. Could be worse though I guess. It was peak time for tourism (Sakura season) but $160 a night booked months ahead feels like a rip-off given everything I listed above.

Partner

10/10

Exceptional

11 Apr 2026

Peter

Nice view from small room. Perfect for staying overnight. Would recommend visiting again.

Friends

8/10

Excellent

10 Apr 2026

Jessica

Good n excellent location

Friends_and_family Friends

10/10

Exceptional

28 Mar 2026

Brandon

Great location. Friendly staff.

Friends

6/10

Pleasant

24 Mar 2026

Hanbyul

Super tiny room and bed. Good location though.

Family

8/10

Excellent

23 Mar 2026

susan

You get what you pay for. No complaints.

Family

8/10

Excellent

20 Mar 2026

Melanie

Close to everything. Convenient stores and vending machines helped. Amazing hosts. Only issue was the washer/dryer unit. We dried our socks, under garments and two shirts yet it took 90 mins to fully dry. Not sure if lint needed to be removed but that was all.

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Ranny

Like it

10/10

Exceptional

24 Feb 2026

Hugo

I had a great stay here..would definitely book again

Friends

10/10

Exceptional

13 Feb 2026

Rocky

Central location. Friendly staff

10/10

Exceptional

26 Jan 2026

jamie

Very good for short or long teem stay

Leisure Self

6/10

Pleasant

30 Dec 2025

Josh Allen

Staff were very courteous.
Room was on the very small side, along with the bathroom. Compared to a previous Livemax hotel I've been to.
Lights were kind of dreary, and no curtain just a single pull down shade that you could open or close. One of those you get what you pay for kind of thing

Leisure Self

8/10

Excellent

28 Dec 2025

Ghafoor

Good place to stay and close to everything

Leisure Family

8/10

Excellent

08 Dec 2025

Alun

Staff were helpful when I needed assistance.
Room was small but that is typical of the price range in Tokyo (and Japan in general). That said it was comfortable and despite its location quiet at night

Self

8/10

Excellent

28 Nov 2025

Dmitry

8 nights in November 2025.

To set expectations right, my four-star rating is based on how well the property owners provided a three-star level of service. I think they did it pretty well. The only thing that I didn't like at all was the non-transparent window with armored glass. I have never seen such a thing. Maybe it is due to some Japanese law.

Everything else is fine (again, this is just a three-star hotel), but with some \"features,\" so be prepared:

- Second-floor reception. You enter the building and find yourself in a tiny hall with a lift, no signs, nothing. Go to the 2nd floor.
== Side note: They close the doors from midnight to 6 a.m. (if I recall correctly), so if you arrive late, call the hotel in advance to find out how to deal with this.
- Check-in kiosk. Be prepared to go through a process of \"enter this and press that\" before it gives you a key.
== Side note: They have a money-changing machine, but the rate is terrible.
- Only one key per room, but you will find a key duplicator on the floor (1,000 Yen per duplicate).
- Checkout kiosk - insert the key, and you are done.
- Checkout at 10 a.m., but they provide a free storage service.
- The room is not small; it is TINY. But it's well-organized. There are lots of USB ports, so there is no need to buy an adapter just to charge a phone or tablet.
- I'm not sure if this is normal practice, but when we forgot to put the \"please clean the room\" sign on the door, they didn't clean it.

Leisure Family

10/10

Exceptional

26 Nov 2025

Ernesto

Amazing place

Business_and_leisure Family

10/10

Exceptional

26 Nov 2025

Yanica

Good

Leisure Partner

4/10

Poor

21 Nov 2025

Kristin R

Did no

4/10

Poor

19 Nov 2025

Dat

Don't use the washer/dryers. The machines work but thr dryer didn't dry my clothes at all. I spent 300 yen. 100/30 mins of drying and after waiting an hour, I switched dryers thinking maybe it was just my machine that was broken

10/10

Exceptional

14 Nov 2025

Ronnie

Clean rooms

Leisure Family

10/10

Exceptional

10 Nov 2025

Bill

How close everything is.

Business

8/10

Excellent

02 Nov 2025

Arturo

Room was OK, except for the restroom door which was noisy and difficult to close. Lobby in the 2nd floor, not immediately obvious upon arrival.

Leisure Family

8/10

Excellent

17 Oct 2025

Dharon

Nice spot to stay at if you are in Shinjuku

Leisure Self

4/10

Poor

09 Oct 2025

Ilya

Room we stayed in was very small, poorly lit. Can’t even close the bathroom door when you are inside

2/10

Poor

08 Oct 2025

Maria Melania

The room was okay but the smoke odor was unbearable. Terible for every single person in that building. However, the cleanig staff is great.

Leisure Family_with_children

4/10

Poor

02 Oct 2025

offie

Please change bedsheets/ blue duvet covers looks old. Staffs are friendly and helpful!

Leisure Family

4/10

Poor

29 Sep 2025

Alfonso

The cleaning staff are super nice, everytime I left my room they would say hello and offer to change my towels or take my trash even if I had chosen not to get my room cleaned. The front desk staff treat you like a chore plain and simple. Rooms are tiny, really tiny, you get what you pay for. Room I got had water stains on the roof. If you want to just have a place to store your stuff and pass out in after everything closes this is the place. The park next to the hotel was cool, they had a month long food expo. There were nicer hotels in the same area, please look at those instead of this place.

Leisure Self

4/10

Poor

27 Sep 2025

Trevor

Staff at checkin was completely unhelpful, did not assist guide or even troubleshoot when machine stopped working.

Business

6/10

Pleasant

27 Sep 2025

Gerrit

2.5 Stars…In the heart of the action of Kabukicho. Basically the Japanese equivalent of a low cost hotel in Paris. Tiny space, have to climb over partner if sleeping two. Bathroom is some sort of prefab thing that is very efficient but very small only 1 person at a time and god help you if you are a large person.

Staff can’t speak english very well but just enough to get by, despite them telling you no English and being 100% a tourist hotel… check in and checkout is very easy done completely at the machine without need for human interaction.

Not a bad place to stay if you just need a place to stay for the nights and want your own bedroom but not much further than that.

It has air conditioned rooms at least!!!

Leisure Family

8/10

Excellent

24 Sep 2025

Gene

.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Rt

Always like staying here

Leisure Self

10/10

Exceptional

06 Sep 2025

Renato

Amazing location, don’t think twice!

10/10

Exceptional

26 Aug 2025

Rt

Great location

Leisure Self

6/10

Pleasant

30 Jul 2025

Verified traveler

Good location and nothing more

Good location but the room wa too tiny for people of 4. There was no space at all. Just bed and shower.

They need to replace the carpets everywhere and they were so dirty and smelly.

Friends_and_family Family

2/10

Poor

18 Jul 2025

andrea

there was bags of trash all along the hallway and outside our room door, we told the front desj and they said they would not do anything about it until the nect day when the maids cleaned. whole hotel smelled disgusting and room walls were yellow and the beds were not even made nicely. DO not spend ur money here seriously disgusting place.

10/10

Exceptional

12 Jul 2025

Jose

I liked how friendly and safe it was just didn’t like at the beginning after getting lost a little to figure out the main entrance/ lobby was.

Leisure Friends

2/10

Poor

16 Jun 2025

Verified traveler

This place is beyond terrible. I'm a very surprised that CheapTickets has a listing for a place like this. You'll be doing yourself a huge favor by staying as far away from it as humanly possible. The only thing that was worse that their moldy, foul smelling rooms was their extrememly rude staff. The people they hire to work there aren't Japanese. It would be half as bad if their English were poor, but their Japanese is just as bad as their English -- good luck communicating with them. But their language skills aren't their biggest problem their attitude is -- I can only assume that they are terribly underpaid.

Any legitimate hotel provides two access cards for a party of two guests, three access cards for a party of three and so on. Not Livemax:they provide one card no matter how large your party is. We were told upon check in that the person at the front desk will open the door to the room should we return separately. However, when I return by myself later I found no one at the front desk. After a long while a gentleman appeared who flatly informed me that he didn't speak English. Effectively I was locked out of the room for which I paid. It was a nightmare.

Business_and_leisure Family

4/10

Poor

01 Jun 2025

JUAN

Tiny, tiny rooms. Unfriendly staff. Would not recommend.

6/10

Pleasant

16 May 2025

Shanthi Sara

The hotel is average. Ideal for someone who wants a clean place but doesn't want to spend a lot. It's located near a lively and busy location in Shinjuku - right in the middle of action. Around 15 minutes walking to Shinjuku station.

Leisure Partner

10/10

Exceptional

16 May 2025

Brandon

Very close to everything. Room was a little beat up but it was clean.

Leisure Friends

4/10

Poor

14 May 2025

Trevor

Average rooms with weird smells. Reception service is next to none. The guy with glasses literally sits on a chair all day playing with a folded piece of paper or watching TV.

8/10

Excellent

09 May 2025

Sophia

Within walking distance to the restaurant & shops

Leisure Family

6/10

Pleasant

04 May 2025

Jenaye

Great location right in Shinjuku and close to many train stations. The hotel was fairly loud, not due to street noise/busyness but due to the baseball batting range across the street that is open until the early morning. Limited toiletries and amenities compared to other hotels in this price range that we experienced in Japan. Room size was as expected for Tokyo. Aside from location, not great value for the price, we would stay elsewhere next visit.

Leisure Partner

8/10

Excellent

19 Apr 2025

Larry

Great location.

10/10

Exceptional

19 Apr 2025

Rahsaan

Great hotel, thank you!

10/10

Exceptional

16 Apr 2025

Daniel

Convenient location- close to a delicious sushi restaurant, ramen restaurant, and entertainment.

Leisure

6/10

Pleasant

15 Apr 2025

Robert

For people who want to get trashed or looking for a hook up…. Not a place to feel relaxed.

Leisure Family

10/10

Exceptional

13 Apr 2025

Steven

Close to everything!

Leisure Self

6/10

Pleasant

01 Apr 2025

Gerry

Clean rooms and staff service is good.

Leisure Partner

6/10

Pleasant

30 Mar 2025

Evelyn

They don’t clean the room even once. Room is too small for 4 people. You cannot even move in the room

Leisure

8/10

Excellent

29 Mar 2025

Daniel

Its kabukicho alright.

Leisure Self

10/10

Exceptional

28 Mar 2025

LEXALYNN

Convenient location. Quiet.
All in all it was an easy check in and out.
Thank you. It was a very great stay. We’ve enjoyed it.

Leisure Family

10/10

Exceptional

28 Mar 2025

John

Great location. Transportation food and shopping

Business_and_leisure Family_with_children

8/10

Excellent

19 Mar 2025

Shannon

Clean property.

Leisure Family

8/10

Excellent

14 Mar 2025

Ignacio

We found garbage under the bed, which considering the room is 3x3 seems like a gross oversight. The area didn’t feel unsafe, but it is a nightlife district with clubs and such.

Leisure Partner

6/10

Pleasant

02 Mar 2025

Juliano

Stayed for 1 night, completely different experience to APA hotels

2/10

Poor

22 Feb 2025

Daniel

Where to begin? Booked a twin room, which is supposed to be two separate beds. While the room had two beds, the room was so small that it didn't allow for the beds to be separated. I On double checking what the room looked like on the website, I had also noted that the price of the room had dropped significantly where it was now $100 less/night than I had paid. I had booked the room for 3 nights and the hotel was not willing to refund me any portion of the costs.
On waking up the next morning, i went to take a shower and noted that there was mold on the ceiling and on the vent. There was also no grout between the tub and the wall allowing for lots of water to get under the tub, meaning that there was probably a lot of mold under the tub.
As I had booked through Expedia, I had contacted them to try to get out of the booking after the first day, but HOTEL LiVEMAX Shinjuku Kabukicho stated that the booking was non-refundable and doesn’t allow any exceptions, they’re sticking with their policy and won’t issue a refund.

Leisure Friends

6/10

Pleasant

12 Jan 2025

Templar

Great location. Small but clean space.

Leisure Family_with_children

2/10

Poor

25 Dec 2024

Jill

This hotel is a complete dump. Rooms very visibly soiled with mold, blood and a large vomit or liquid stain of some description that melted the carpet. You are required to pay in full before seeing the room and there is no reasonable recourse from the hotel (zero recourse) or Expedia ($100 in points)for checking out early due to deplorable sanitary conditions. This hotel needs to be removed from Expedia and no one should have to stay in such a dirty place.

Leisure Family

10/10

Exceptional

20 Dec 2024

EDWARD

Great spot small room :)

Business_and_leisure

10/10

Exceptional

18 Dec 2024

Rainiel

Overall the area hotel was great. The stuff was friendly to us. They even help me get my lost passport from the airport by traducing and giving the airport staff the correct mailing address of the hotel. The rooms are big enough for two people. If you want anything bigger, spent more and go somewhere else. But for the price, I believe this is okay. The area around the hotel gets so busy and dirty at night. Honestly the dirtiest part from all of Tokyo. It so much youth and tourists. It’s s like Times Square, but 10 cups of espresso coffee on an empty stomach. But again, some people are really into this type of environment. I’m from NYC, so i already have plenty of this in my life on a daily basics lol

Leisure Partner

10/10

Exceptional

26 Nov 2024

Joseph

Amazing

Friends_and_family Family

10/10

Exceptional

01 Nov 2024

Ricardo

2 minutes away from restaurant and entertainment

Leisure Self

4/10

Poor

19 Oct 2024

Justin

I have stayed at many places in the Shinjuku area and this place I give a 4/10. It took a while to check in. You must use the kiosk and it took about 10 mins to load. The room had an old musty smell. The bed was hard and pillows felt like it had wires weaving in and out. I wouldn’t stay again unless only option.

Leisure Self

8/10

Excellent

15 Oct 2024

Stafford

With everywhere else booked out on a Public holiday long weekend and mixed reviews online, I was pleasantly surprised by this property. Certainly clean enough, reasonably priced, everything worked and convenient to everything you need in Shinjuku.

Leisure Partner

6/10

Pleasant

01 Oct 2024

Nicole

The hotel is fine if you’re just looking for a place to crash that is relatively affordable. If you’re looking for a bit more comfort, then look elsewhere.

The good: It’s walking distance to a couple train stations, the staff are nice, and the bathroom was clean. There is a 7-11 right next door which is very convenient. My room was a standard room and it had a mini fridge as well as a fabric freshener spray, which was a nice touch.

The bad: The pillows has stains on them, the room smelt a bit like smoke, and you can hear other guests loudly in the hallways at time (also quite a bit of street noise). They do not store luggage if you arrive early, but there are public storage lockers only a block away so that’s not too bad.

The hotel isn’t that bad — it just depends what you’re looking to get out of it. Personally, as a solo female traveller, I’d spend a bit more money to stay somewhere a little nicer next time. However, if you’re doing a trip where you plan to party, want to save money, and you really don’t care too much about the hotel room, then it’s fine. I’m sure it’s very comparable in quality to other nearby hotels of the same price range.

Leisure Self

8/10

Excellent

22 Sep 2024

Chris

Great experience

8/10

Excellent

17 Sep 2024

Leo

It ran out of electric for a few hours

Leisure

8/10

Excellent

31 Aug 2024

Chi

Great location, room a little small but expected at the location. Close to train station and lots of attractions.

Leisure Family

10/10

Exceptional

04 Aug 2024

Kevin

Great location, in the middle of everything.

6/10

Pleasant

01 Jul 2024

Victor

Property smells of smoking. Staff communication was non-existence. Room is very small and stuffy.

8/10

Excellent

26 May 2024

Leilani

Good for a stay, be aware in party area

Clean & comfortable room, on the smaller side, ok if you are just there to sleep.
Central to the party district, right above a 7-11. Not family friendly area at all as the area is swarming with party goers and just generally is in the red district area. Walking distance to movies, restaurants and shops.

Friends_and_family Family

2/10

Poor

22 May 2024

Eunice

Trust the other reviews when they say don’t book here.

The hotel was pretty easy to find and the convenience of the 7-11 right downstairs was nice. Checking in was easy and I was able to check in around 3 PM (check in says it starts at 4 PM). When I got to the room, I walked into a humid wall with an odd stench that I can still smell (a mixture of mint, mold, and a hint of cigarettes even though we didn’t get a smoking room). I immediately noticed a recent water glass ring on the counter (I was able to wipe it off but not a good feeling when I just checked into the hotel) and some stains and markings in the sheets. One of the lightbulbs was loose and buzzing to the point where we didn’t turn on that light switch. After giving everything a good wipe down with a Clorox wipe including the walls and surfaces, I noticed that the peep hole on the door was about two screw turns before it fell out (I fixed it). Later that day we accidentally knocked over a half full water bottle and used a towel to dry up the carpet, from which the white bath towel picked up a brown stain from the carpet….

In the bathroom you can see mold growing on the rims of the mirror and you can also look directly into the bath drain and see oily standing water.

My advice: don’t suffer like we did and book in advance for a better affordable hotel.

I will never be booking with LiveMax after this experience.

Leisure Partner

10/10

Exceptional

20 May 2024

Rochelle

Very friendly staff and very convenient place

Leisure Family

8/10

Excellent

02 May 2024

Jaime

Comfotable sleep

Its was a small room with self check in and cgeck out. It was clean and the bed was stiff with out being hard

Friends_and_family Family

10/10

Exceptional

21 Apr 2024

Anthony

It was right next to a 7/11!!

Leisure Self

10/10

Exceptional

14 Apr 2024

Eduardo

Nice place to stay quiet and safe

Leisure Friends

10/10

Exceptional

02 Apr 2024

Robert

Great location, perfect for breakfast at 7-11 next door

Leisure Partner

6/10

Pleasant

30 Mar 2024

Mercedes

This property has a very nice places where you can go walking shopping center everything is there around the hotel

Business_and_leisure Family

2/10

Poor

02 Mar 2024

Peter

Horribly dirty property. Ended up rebooking elsewhere and forfeiting our money

Business

4/10

Poor

02 Mar 2024

Malisa

Fire escape door handle broken. We were there during the earthquake in January 2024- no way to walk down to the street level. That’s very dangerous.

Leisure Family

10/10

Exceptional

10 Jan 2024

Aaliyah

The hotel was great. Be sure to pay attention to what type of hotel you're booking when it comes to smoking vs non-smoking. The room was clean, the location was great as it was about a 15 minute walk to Shinjuku Station, and there were plenty of eateries and pubs in walking distance. One aspect of the hotel that I really appreciated was how it was connected to a 7-eleven. Very convenient, and will consider staying again.

Friends_and_family Family