Name: La'gent Hotel Shinjuku Kabukicho
Address: Kabukicho, Shinjuku-ku, 2-40-5, Tokyo, 160-0021, JP

10/10

Exceptional

21 Jul 2026

Vasile Adrian

Excellent place to stay! Close to everything in Tokyo and to the train. Staff is very friendly and helpful. Kudos to all and especially to Alpha and Daniela!!!

Family_with_children

10/10

Exceptional

15 Jul 2026

Abhishek

Very good. Kind and helpful staff

10/10

Exceptional

27 Jun 2026

Lauren

Loved our stay once again! The staff are always super friendly & helpful. Our rooms are always comfortable & clean. Our second time back & a fantastic stay once again.

Family_with_children

10/10

Exceptional

25 Jun 2026

Mary Ann Guanlao

Everything here was nice! Rooms are clean, buffet staff are wonderful , lobby receptionists are friendly , close to everything

6/10

Pleasant

22 Jun 2026

Ada

The hotel was okay but not worth the price. This was the third hotel we stayed at in Japan during this trip and it was not worth it. The staff is great, the location and bar downstairs are convenient. We, however, observed two bedbugs in one of the beds in our room. Will not be coming back.

Family_with_children

10/10

Exceptional

21 Jun 2026

Mark

The staff were professional and friendly. The rooms were immaculate. The buffet breakfast was exceptional. The hotel is tucked away perfectly right off the main strip in Shinjuku, so you can rest and recharge between excursions. We definitely will be staying here again.

Family

10/10

Exceptional

20 Jun 2026

Daniel Eugene

We had a great stay at La’gent. Hotel was clean, and the Staff was always helpful and friendly. Special thanks to Daniela for helping me translate. She is beautiful & amazing!

Family

10/10

Exceptional

17 Jun 2026

Frank

The hotel and staff were perfectly polite and helpful. The hotel was conveniently located not far from the Shinjuku Station and many restaurants. For our family of 4, the room was tight but manageable.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Phithsana

Clean and comfortable room.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Ella

O

Self

10/10

Exceptional

10 Jun 2026

Jiyoung

Very kind staff and convenient location, quiet even in the middle of kabukicho. Family friendly

Family_with_children

10/10

Exceptional

07 Jun 2026

Kristine

It was very centrally located but felt tucked away in a quieter. The rooms are very small but have everything you need!

Friends

10/10

Exceptional

07 Jun 2026

Michael

Highly recommend

Friends

10/10

Exceptional

06 Jun 2026

Ronda

We loved our stay

Family_with_children

10/10

Exceptional

06 Jun 2026

david

Great location

10/10

Exceptional

02 Jun 2026

Andres

Great location. Excellent buffet breakfast. Friendly staff

Partner

8/10

Excellent

31 May 2026

Christina

The staff were extremely helpful

Family_with_children

6/10

Pleasant

29 May 2026

Ntxawm

It was ok

Family_with_children

10/10

Exceptional

28 May 2026

Gareth

Surprisingly quiet given the location, helpful and friendly staff, good sized room, easily fit 2 adults and 2 kids, breakfast included was handy, not too far from Shinkuku Station

Family_with_children

8/10

Excellent

25 May 2026

Solomon

It’s in a pretty decent location and they staff are quite helpful

Self

6/10

Pleasant

25 May 2026

Mees

Our recent stay at La’gent Hotel Shinjuku Kabukicho was a pleasant experience overall, though it had a few notable drawbacks regarding comfort. On the positive side, the hotel excels in service, cleanliness, and convenience. The staff were exceptionally professional, welcoming, and helpful throughout our stay. The entire property is well-maintained, and the modern, unique design touches add great character. Its prime location in Shinjuku provides fantastic access to local transit, dining, and entertainment, while keeping the interior remarkably quiet.

However, the accommodations did present some challenges. As is common in Tokyo, the room was exceptionally small, leaving very little space to maneuver or comfortably manage luggage. More significantly, the bed was far too hard and firm. The lack of mattress cushioning resulted in poor sleep quality each night. While everything else was fine, the sleep comfort detracted from an otherwise great stay.

Partner

10/10

Exceptional

23 May 2026

Kyle

Great staff and great room

Family_with_children

8/10

Excellent

21 May 2026

Benjamin

Location is fantastic, place was clean.

Friends

10/10

Exceptional

18 May 2026

Neal

Great location. Clean. Breakfast was very good

Friends

6/10

Pleasant

17 May 2026

Yong Bin

Clean room, helpful and kind staff. However, the size of the rooms were very, very small; the queen bed basically takes up half the surface area. If you open a suitcase you will have no room to walk around. Thankfully most suitcases should fit below the bed for storage. This however meant that I was pulling out my suitcase from under the bed multiple times a day to get things I need out.

Self

6/10

Pleasant

16 May 2026

Paul

Clean rooms but surrounding area is not.

Family

2/10

Poor

11 May 2026

Irakli

Front desk agent are nice and helpful with directions and suggestions.
The hotel policies are very not guest oriented.
When I found cockroaches in the room MOD calmly reply “sorry they probably came in from the window”. ???
When checking out I asked if they could store my back till later, they left my bag in the lobby right next to walkway and restaurant entrance.
No tea No coffee No bottled water in rooms. When asked manager reply “you can drink tap water from faucet”.
I come to Japan often. This is my worst hotel experience so far.

Self

10/10

Exceptional

06 May 2026

angela

This was in a good location for nightlife and being able to venture back safely to hotel at night. Close to convenience stores and so many restaurants. 10 min walk to a train station. Room was tidy and reasonable size for Japan. Beds were pretty much mattresses on floor - comfortable but just good to know if you have trouble getting down low. Staff were very friendly and helpful.

Friends_and_family Family

6/10

Pleasant

04 May 2026

Joann

Great location but very small rooms! We had absolutely no room for luggage and couldn’t even walk around the bed.

Partner

10/10

Exceptional

30 Apr 2026

Lilian

We love it! Close to everything, quiet place good to rest!

Partner

8/10

Excellent

25 Apr 2026

Terilyn

Smallest room by far compared to others we stayed at, could only open one suitcase at a time. Queen bed is against the wall. Bathroom is overall nice. The place was clean and well taken care of and generally quiet. Had two pillow choices. Everyone that worked there were lovely. Breakfast was not too bad, your general buffet style options + rice and salad options. Good location.

Partner

10/10

Exceptional

24 Apr 2026

Cynthia

Fantastic location with great restaurants at your footstep. I was pleasantly surprised it was not noisy in the evening.
It was a great stay and look forward to staying there again next time I’m in Tokyo.

2/10

Poor

17 Apr 2026

Mark

We checked out this morning from a 4 night stay and received some of the worst customer service that we have ever experienced. Everyone from the bartender to the front desk manager is in dire need of serious customer service training. Beware and do yourself a favor and stay somewhere else in Shinjuku.

8/10

Excellent

07 Apr 2026

Amy

Room was a good size and comfortable. It was a bit hot inside and we tried to adjust the temperature but a weird smell came from the air conditioning so we turned it off. Overall, we were happy with our stay.

Family_with_children

10/10

Exceptional

06 Apr 2026

Mario

If Shinjuku is your vibe. This hotel is great. Pretty close to the center of Shinjuku night life. Small boutique hotel but very clean and quiet. Might be a cheaper option than central Tokyo or Shibuya Hotels. Which was plus for our stay.

Family_with_children

6/10

Pleasant

31 Mar 2026

Alexander

Staff was rude, rooms were tiny but this was undestood

10/10

Exceptional

24 Mar 2026

Sohrob

Decently located, but not for families with children. Excellent staff with housekeeping service every other day for my six night stay. Not a fan of the step-down bathroom & undersized toilet, otherwise a satisfactory stay.

Self

10/10

Exceptional

19 Mar 2026

Ravi

Nice room, very close proximity to some of touristy places.

Family_with_children

10/10

Exceptional

17 Mar 2026

Carlos

Small but cute rooms. Bathrooms were excellent. Beds and table on the floor. Beds the most comfortable of all the hotels at which I've stayed while in Japan. Welcome and reception went well. Receptionist spoke excellent English. Good location near Korea Town. Make sure you are comfortable sitting and laying on the floor.

8/10

Excellent

17 Mar 2026

Israela

Great location.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Chloe

Very central location!

Family

4/10

Poor

08 Mar 2026

Esther

I am writing to formally express my disappointment with my recent stay at La’gent Hotel Shinjuku. I have traveled throughout Japan and stayed at many different hotels, and unfortunately this was one of the worst hotel experiences I have encountered.
During our stay, I used the hotel laundry facilities to wash my family’s clothing. The machine indicated the cycle would take approximately two hours, so I set a timer to return shortly after it finished. I am aware that dryers in Japan often require additional time, especially during winter when heavier clothing such as jeans and sweaters take longer to dry.
When I returned to the laundry room within about five minutes of my timer going off, I discovered that all of our clothing had been removed from the machine. I went to the front desk and was handed our wet clothing in a plastic trash bag. I was told that another guest needed to use the machine. I was extremely surprised and disappointed by this. At midnight, while I was staying with my family and dressed in pajamas, I was told by the front desk representative, Chang, that I could walk outside and down the alley to a laundromat to finish drying my clothes.
This suggestion was shocking and completely unreasonable. I have never experienced a situation where hotel staff remove a guest’s laundry and hand it back wet in a trash bag simply because another guest wanted the machine.
I returned to my room to get a jacket but instead decided to call the front desk to speak with manageme

10/10

Exceptional

05 Mar 2026

Geraldine

The hotel was well located for access to public transport, shops and restaurants. However the area itself could appear a bit intimidating.
The room was clean but there was little to no storage. The best thing about the hotel was the staff - they were very pleasant and helpful and made us feel very welcome!

Friends_and_family Friends

8/10

Excellent

05 Mar 2026

Oliver

Staff friendly helpful, good amenities, bar not open every night? Rooms a bit small for two people, had to leave clothes in our suitcase, good location.

Friends_and_family Friends

6/10

Pleasant

02 Mar 2026

Dermot

Very sleezey area of Tokyo. Rooms are tiny but clean. Biggest single issue I had was there were no drawers or shelves to put my clothes. Makes absolutely no sense. We came back to the Hotel on Sunday and the bar was closed at 5pm . So no drinks or food being served in this Hotel and no notice given to guests ref this. Breakfast was good and staff were brillant.

Friends_and_family Friends

10/10

Exceptional

21 Feb 2026

Sophia Grace

Amazing service great staff, the room is so clean and we have a comfortable stay. The breakfast the next day is really great. We will definitely go back to this hotel! Domo arrigato😊

Family_with_children

10/10

Exceptional

18 Feb 2026

Melinda

Great central but quiet location, comfortable rooms and lovely, helpful staff.

10/10

Exceptional

18 Feb 2026

matthew r king

The rooms are small but quite nice and the staff were friendly and helpful. Just do not sign up for the breakfast. Very limited and not very good

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Candy

The staff were very helpful and polite.

Friends

8/10

Excellent

13 Feb 2026

Freda

Good front desk team and friendly staff.

Leisure Friends

10/10

Exceptional

11 Feb 2026

Joshua

Staff were all super friendly and helpful. Room was clean, bar was a nice place to relax and breakfast was delicious! The highlight is the location. You have access to multiple metro stations within 10min walk to take you anywhere you want in Tokyo. There are a huge number of restaurants, bars and shops around too. I will definitely be looking to use this hotel again when I return to Tokyo, unbeatable base for a trip there!

Leisure Self

10/10

Exceptional

09 Feb 2026

Michael

The room was clean and comfortable, with space efficiently used. The staff were nothing less than amazing! They were quick to help with anything I asked of them, offering suggestions and arranging transportation when asked. I would not hesitate to stay there again and hope to do so in the future. Thanks for a great experience!

Leisure Self

8/10

Excellent

05 Feb 2026

Antonio

Clean hotel. Friendly staff. Ok breakfast. Room is pretty small. Only 2 washing machines for washing clothes. But I would stay there again. Close to everything. Great location.

10/10

Exceptional

03 Feb 2026

SungEun

It was great location, comfortable bed. We also really enjoyed the breakfast. Thank you

Leisure Family

10/10

Exceptional

02 Feb 2026

Melinda

Great location

Leisure Partner

4/10

Poor

01 Feb 2026

Pauline

The bed and pillows were very very firm and to be fair I understand that hotel beds are firm but this was next level and as result I ached the whole day. The breakfast wasn’t great could get better across the road at 7/11 you also have to tell them a time for breakfast as the restaurant is very small. My daughter and I were supposed to return to this hotel on our return to Tokyo however cancelled and booked somewhere else

Leisure Family

10/10

Exceptional

23 Jan 2026

Vann

Great hotel at a great price. Very clean and all staff were amazing.

Family_with_children

6/10

Pleasant

22 Jan 2026

Ryan

Overall the hotel is a good price for what you get. We did have issues with the cleaners not replacing our shampoo and body wash after housekeeping which was a bit of an issue as we discovered they were missing only after we stepped in to start showering. Breakfast is good value and pretty standard offerings. The biggest challenge is that this hotel is neither close to Shinjuku or Okubo. It’s not a bad walk, but the part of town can also be quite busy and noisy with all the clubs around. If you’re into that scene then this is lively neighborhood for you. However if you’re traveling as a family with children, would suggest doing some research before booking.

Leisure Family

4/10

Poor

22 Jan 2026

umair

Bed was a bit uncomfortable and the customer service wasn’t that helpful

10/10

Exceptional

17 Jan 2026

Violeta

Loved the pajamas the hotel provided and also the free slippers were good quality! Of course, the bathroom and toilet facilities, as expected of Japan, high tech!
The hotel staff are all friendly and helpful.

Leisure Family

10/10

Exceptional

17 Jan 2026

Barry

Nice clean room, clean bathroom, hot water in the shower, fantastic buffet breakfast, close to all the action, 24/7 front desk, very friendly staff!

Self

8/10

Excellent

15 Jan 2026

Brianne

Room is pretty small and the breakfast was average but outside of that the staff was amazing and so helpful and the hotel was clean and we slept great

10/10

Exceptional

10 Jan 2026

Anthony

Clean room with helpful staff that can speak English. Had incident with booking only one night instead of two but the hotel staff were able to work with us to extend our stay.

Friends_and_family Friends

6/10

Pleasant

09 Jan 2026

Wynne

No choice for breakfast and food taste bad. Room size too small and can hear everything outside of the room

Partner

8/10

Excellent

08 Jan 2026

Janetth

Good hotel small room but comfortable beds, they offer pijamas but i would've preferred bath robes.

Leisure Family_with_children

6/10

Pleasant

05 Jan 2026

Jean

staff need to be nice and not grouchy.

Leisure Friends

4/10

Poor

29 Dec 2025

Kenneth

The bedroom window wasn’t sealed correctly. The cold air was sweeping in all night. The outside noise was loud from the unsealed bedroom window too.

Solid 2 star hotel

Leisure Family

10/10

Exceptional

28 Dec 2025

Victor

This hotel was an amazing base for our trip to Tokyo. My wife, daughter (2 1/2 years old), and I stayed here for 6 days and we loved it! I heard lots of people saying that Kabukicho was a noisy and rowdy area and whatnot, but this hotel offered so much peace and quiet that if you’re worried about that, this hotel offers serenity. They have so many amenities too, so you can save on buying some toiletries. I also recommend getting the breakfast option, as they have a good selection of American and Japanese cuisine and they rotate the food daily so you don’t get tired of your options. I would stay here again!

Leisure Family_with_children

8/10

Excellent

26 Dec 2025

Maninder

The staff was pleasant. They responded quickly and ensured our 2 rooms were side by side. The breakfast could have had more veggie protein options. The rooms and general rooms were clean. The restaurant was never open for food at other times of the day which was bit inconvenient especially for quick snacks or meal options.

8/10

Excellent

26 Dec 2025

Alberto

hotel a bit far away from railway station and underground metro lines

10/10

Exceptional

24 Dec 2025

katie

Wonderful stay very friendly and helpful. Beds comfy and close to amenities. Good hearing. Would stay again thank you

10/10

Exceptional

21 Dec 2025

Aaron

The room was perfect. Excellent location close to Shinjuku station. The staff were very helpful. A great place to stay for visiting Tokyo.

Partner

10/10

Exceptional

14 Dec 2025

Alex

Exceptional experience

Self

8/10

Excellent

10 Dec 2025

Irene

This was my first time in Japan and I must say, I loved this hotel!!! What they lack in room space they more than makeup for in service. I would highly recommend for first timers to Japan. The staff are very helpful and most of them if not all, are bilingual. I'm already planning on staying there again for my trip back to Japan next year.

Leisure Friends

8/10

Excellent

05 Dec 2025

Margaret

The property was in excellent condition however it is situated in a less upscale area where it was a little seedier. I would not bring kids to this area. Also a little further from subways or JR trains about 15 mins walk away.

Leisure Partner

8/10

Excellent

03 Dec 2025

Christina

Staff was wonderful. Location was convenient for the Shinjuku area.

10/10

Exceptional

02 Dec 2025

kishore

Clean, great location, great staff and reasonably spacious room. Liked it so much that I cancelled my other hotel in Tokyo to extend my stay here.

Partner

6/10

Pleasant

27 Nov 2025

Melissa

The staff were very helpful and lovely. The breakfast was good. However, we did find the beds uncomfortable, especially the pillows, they were hard as rocks!

Leisure Family

8/10

Excellent

25 Nov 2025

Stephen

Very clean rooms, staff atentive,quality Toiletries, bedding changed every 2 days

Leisure Partner

10/10

Exceptional

22 Nov 2025

Michael

Great staff, clean rooms. Quiet

Self

8/10

Excellent

14 Nov 2025

Joe

Staffs are super friendly and accommodating!

Leisure Partner

10/10

Exceptional

10 Nov 2025

Varinder

The first of 2 stays...brilliant location

Leisure Partner

10/10

Exceptional

10 Nov 2025

Varinder

Service, staff and rooms all great.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Gurjinder Singh

Staff's service was excellent with all the staff being collectively helpful when answering any questions or requests we put forward. Locations is conviently only 5-10 minutes walk to a station and a hub of shopping areas.

Leisure Family

10/10

Exceptional

08 Nov 2025

Abigail

the location is great, less than a 10 minute walk from the station which was very convenient. in the heart of shinjuku but slightly away from all the chaos. the room was kept clean and staff were all very nice.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Shelby

Clean rooms, helpful staff, great amenities! Would definitely stay here again in the future.

Leisure Family

8/10

Excellent

04 Nov 2025

Daniela

Clean room and location is great for nightlife.

Leisure Friends

8/10

Excellent

03 Nov 2025

Worasak

The room is very cute with Japanese style decoration. We booked this room for 4 but ended up with 2 people and space was just nice. Would have been cramped with 4 people sleeping with little to no room for luggages. Bathroom and other amenities are great. One star reduction due to location across the hospital and we heard ambulance in and out all night.

10/10

Exceptional

02 Nov 2025

Maria

I recommend this hotel. It’s very clean, location is great, and the room has a Japanese theme.

10/10

Exceptional

31 Oct 2025

Timothy

Great food. Well organized hotel. Nice sheets and pillows, nice size.

Leisure Friends

8/10

Excellent

28 Oct 2025

ruhamey

Great location and very clean, but the room was a bit small and the bed was too firm for my liking. Just be aware that there’s a deep step to get into the bathroom.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Henward

Great

8/10

Excellent

27 Oct 2025

kenneth

We stayed 5 days at la’gent hotel. The room was nice and clean. Room size was big in Japan standard. Staffs were friendly and helpful.
Bed was very comfortable. You can borrow umbrella when rained. Free of charged. About 10 minutes walk from train station to the hotel
Lots of restaurants and night life’s closed by.
Most of the staffs can speak English well.i would definitely stay in this hotel again. The only
Negative about this hotel was the early check-in
Fees .

Partner

10/10

Exceptional

27 Oct 2025

Kenneth

For those looking to stay in the Kabukicho area in Shinjuku, this is a great place to stay. This is a stone through away from Shin-Okubo.

6/10

Pleasant

25 Oct 2025

Cecilia

The area was central, however near the red light district so can get a little sketchy (however still felt safe and nothing compared to a sketchy area in the US). The room smelled musty. The staff were super nice. I would stay here again if I had to. Would recommend only bc of how easy it was to explore areas.

Leisure Family

8/10

Excellent

20 Oct 2025

Catalina

It was ok, staff was nice and the hotel clean. You have to choose a time for breakfast the day before that can be a bit inconvenient when you’re on vacation.

Leisure Partner

8/10

Excellent

20 Oct 2025

Dana

Clean and comfy hotel room. Station for airport pick up was only 5 min away.

Leisure

10/10

Exceptional

19 Oct 2025

Mona Lisa

I love the location . It is in Kabukicho area.

10/10

Exceptional

17 Oct 2025

Estelle

Our stay at La gent has been great. The location was close to trains, food options, shopping and entertainment. Walking distance to 3 main train stations that we’ve used.
The staff were amazing and nothing was too much for them to deal with. They even booked a taxi for our departure.
Breakfast was great with good choices.

Leisure Partner

10/10

Exceptional

15 Oct 2025

Marie

Room was clean and staff very friendly.

Leisure Family