La'gent Hotel Shinjuku Kabukicho

10/10

Exceptional

09 Mar 2026

Chloe

Very central location!

Family

4/10

Poor

08 Mar 2026

Esther

I am writing to formally express my disappointment with my recent stay at La’gent Hotel Shinjuku. I have traveled throughout Japan and stayed at many different hotels, and unfortunately this was one of the worst hotel experiences I have encountered.
During our stay, I used the hotel laundry facilities to wash my family’s clothing. The machine indicated the cycle would take approximately two hours, so I set a timer to return shortly after it finished. I am aware that dryers in Japan often require additional time, especially during winter when heavier clothing such as jeans and sweaters take longer to dry.
When I returned to the laundry room within about five minutes of my timer going off, I discovered that all of our clothing had been removed from the machine. I went to the front desk and was handed our wet clothing in a plastic trash bag. I was told that another guest needed to use the machine. I was extremely surprised and disappointed by this. At midnight, while I was staying with my family and dressed in pajamas, I was told by the front desk representative, Chang, that I could walk outside and down the alley to a laundromat to finish drying my clothes.
This suggestion was shocking and completely unreasonable. I have never experienced a situation where hotel staff remove a guest’s laundry and hand it back wet in a trash bag simply because another guest wanted the machine.
I returned to my room to get a jacket but instead decided to call the front desk to speak with manageme

10/10

Exceptional

05 Mar 2026

Geraldine

The hotel was well located for access to public transport, shops and restaurants. However the area itself could appear a bit intimidating.
The room was clean but there was little to no storage. The best thing about the hotel was the staff - they were very pleasant and helpful and made us feel very welcome!

Friends_and_family Friends

8/10

Excellent

05 Mar 2026

Oliver

Staff friendly helpful, good amenities, bar not open every night? Rooms a bit small for two people, had to leave clothes in our suitcase, good location.

Friends_and_family Friends

6/10

Pleasant

02 Mar 2026

Dermot

Very sleezey area of Tokyo. Rooms are tiny but clean. Biggest single issue I had was there were no drawers or shelves to put my clothes. Makes absolutely no sense. We came back to the Hotel on Sunday and the bar was closed at 5pm . So no drinks or food being served in this Hotel and no notice given to guests ref this. Breakfast was good and staff were brillant.

Friends_and_family Friends

10/10

Exceptional

21 Feb 2026

Sophia Grace

Amazing service great staff, the room is so clean and we have a comfortable stay. The breakfast the next day is really great. We will definitely go back to this hotel! Domo arrigato😊

Family_with_children

10/10

Exceptional

18 Feb 2026

Melinda

Great central but quiet location, comfortable rooms and lovely, helpful staff.

10/10

Exceptional

18 Feb 2026

matthew r king

The rooms are small but quite nice and the staff were friendly and helpful. Just do not sign up for the breakfast. Very limited and not very good

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Candy

The staff were very helpful and polite.

Friends

8/10

Excellent

13 Feb 2026

Freda

Good front desk team and friendly staff.

Leisure Friends

10/10

Exceptional

11 Feb 2026

Joshua

Staff were all super friendly and helpful. Room was clean, bar was a nice place to relax and breakfast was delicious! The highlight is the location. You have access to multiple metro stations within 10min walk to take you anywhere you want in Tokyo. There are a huge number of restaurants, bars and shops around too. I will definitely be looking to use this hotel again when I return to Tokyo, unbeatable base for a trip there!

Leisure Self

10/10

Exceptional

09 Feb 2026

Michael

The room was clean and comfortable, with space efficiently used. The staff were nothing less than amazing! They were quick to help with anything I asked of them, offering suggestions and arranging transportation when asked. I would not hesitate to stay there again and hope to do so in the future. Thanks for a great experience!

Leisure Self

8/10

Excellent

05 Feb 2026

Antonio

Clean hotel. Friendly staff. Ok breakfast. Room is pretty small. Only 2 washing machines for washing clothes. But I would stay there again. Close to everything. Great location.

10/10

Exceptional

03 Feb 2026

SungEun

It was great location, comfortable bed. We also really enjoyed the breakfast. Thank you

Leisure Family

10/10

Exceptional

02 Feb 2026

Melinda

Great location

Leisure Partner

4/10

Poor

01 Feb 2026

Pauline

The bed and pillows were very very firm and to be fair I understand that hotel beds are firm but this was next level and as result I ached the whole day. The breakfast wasn’t great could get better across the road at 7/11 you also have to tell them a time for breakfast as the restaurant is very small. My daughter and I were supposed to return to this hotel on our return to Tokyo however cancelled and booked somewhere else

Leisure Family

10/10

Exceptional

23 Jan 2026

Vann

Great hotel at a great price. Very clean and all staff were amazing.

Family_with_children

6/10

Pleasant

22 Jan 2026

Ryan

Overall the hotel is a good price for what you get. We did have issues with the cleaners not replacing our shampoo and body wash after housekeeping which was a bit of an issue as we discovered they were missing only after we stepped in to start showering. Breakfast is good value and pretty standard offerings. The biggest challenge is that this hotel is neither close to Shinjuku or Okubo. It’s not a bad walk, but the part of town can also be quite busy and noisy with all the clubs around. If you’re into that scene then this is lively neighborhood for you. However if you’re traveling as a family with children, would suggest doing some research before booking.

Leisure Family

4/10

Poor

22 Jan 2026

umair

Bed was a bit uncomfortable and the customer service wasn’t that helpful

10/10

Exceptional

17 Jan 2026

Violeta

Loved the pajamas the hotel provided and also the free slippers were good quality! Of course, the bathroom and toilet facilities, as expected of Japan, high tech!
The hotel staff are all friendly and helpful.

Leisure Family

10/10

Exceptional

17 Jan 2026

Barry

Nice clean room, clean bathroom, hot water in the shower, fantastic buffet breakfast, close to all the action, 24/7 front desk, very friendly staff!

Self

8/10

Excellent

15 Jan 2026

Brianne

Room is pretty small and the breakfast was average but outside of that the staff was amazing and so helpful and the hotel was clean and we slept great

10/10

Exceptional

10 Jan 2026

Anthony

Clean room with helpful staff that can speak English. Had incident with booking only one night instead of two but the hotel staff were able to work with us to extend our stay.

Friends_and_family Friends

6/10

Pleasant

09 Jan 2026

Wynne

No choice for breakfast and food taste bad. Room size too small and can hear everything outside of the room

Partner

8/10

Excellent

08 Jan 2026

Janetth

Good hotel small room but comfortable beds, they offer pijamas but i would've preferred bath robes.

Leisure Family_with_children

6/10

Pleasant

05 Jan 2026

Jean

staff need to be nice and not grouchy.

Leisure Friends

4/10

Poor

29 Dec 2025

Kenneth

The bedroom window wasn’t sealed correctly. The cold air was sweeping in all night. The outside noise was loud from the unsealed bedroom window too.

Solid 2 star hotel

Leisure Family

10/10

Exceptional

28 Dec 2025

Victor

This hotel was an amazing base for our trip to Tokyo. My wife, daughter (2 1/2 years old), and I stayed here for 6 days and we loved it! I heard lots of people saying that Kabukicho was a noisy and rowdy area and whatnot, but this hotel offered so much peace and quiet that if you’re worried about that, this hotel offers serenity. They have so many amenities too, so you can save on buying some toiletries. I also recommend getting the breakfast option, as they have a good selection of American and Japanese cuisine and they rotate the food daily so you don’t get tired of your options. I would stay here again!

Leisure Family_with_children

8/10

Excellent

26 Dec 2025

Maninder

The staff was pleasant. They responded quickly and ensured our 2 rooms were side by side. The breakfast could have had more veggie protein options. The rooms and general rooms were clean. The restaurant was never open for food at other times of the day which was bit inconvenient especially for quick snacks or meal options.

8/10

Excellent

26 Dec 2025

Alberto

hotel a bit far away from railway station and underground metro lines

10/10

Exceptional

24 Dec 2025

katie

Wonderful stay very friendly and helpful. Beds comfy and close to amenities. Good hearing. Would stay again thank you

10/10

Exceptional

21 Dec 2025

Aaron

The room was perfect. Excellent location close to Shinjuku station. The staff were very helpful. A great place to stay for visiting Tokyo.

Partner

10/10

Exceptional

14 Dec 2025

Alex

Exceptional experience

Self

8/10

Excellent

10 Dec 2025

Irene

This was my first time in Japan and I must say, I loved this hotel!!! What they lack in room space they more than makeup for in service. I would highly recommend for first timers to Japan. The staff are very helpful and most of them if not all, are bilingual. I'm already planning on staying there again for my trip back to Japan next year.

Leisure Friends

8/10

Excellent

05 Dec 2025

Margaret

The property was in excellent condition however it is situated in a less upscale area where it was a little seedier. I would not bring kids to this area. Also a little further from subways or JR trains about 15 mins walk away.

Leisure Partner

8/10

Excellent

03 Dec 2025

Christina

Staff was wonderful. Location was convenient for the Shinjuku area.

10/10

Exceptional

02 Dec 2025

kishore

Clean, great location, great staff and reasonably spacious room. Liked it so much that I cancelled my other hotel in Tokyo to extend my stay here.

Partner

6/10

Pleasant

27 Nov 2025

Melissa

The staff were very helpful and lovely. The breakfast was good. However, we did find the beds uncomfortable, especially the pillows, they were hard as rocks!

Leisure Family

8/10

Excellent

25 Nov 2025

Stephen

Very clean rooms, staff atentive,quality Toiletries, bedding changed every 2 days

Leisure Partner

10/10

Exceptional

22 Nov 2025

Michael

Great staff, clean rooms. Quiet

Self

8/10

Excellent

14 Nov 2025

Joe

Staffs are super friendly and accommodating!

Leisure Partner

10/10

Exceptional

10 Nov 2025

Varinder

The first of 2 stays...brilliant location

Leisure Partner

10/10

Exceptional

10 Nov 2025

Varinder

Service, staff and rooms all great.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Gurjinder Singh

Staff's service was excellent with all the staff being collectively helpful when answering any questions or requests we put forward. Locations is conviently only 5-10 minutes walk to a station and a hub of shopping areas.

Leisure Family

10/10

Exceptional

08 Nov 2025

Abigail

the location is great, less than a 10 minute walk from the station which was very convenient. in the heart of shinjuku but slightly away from all the chaos. the room was kept clean and staff were all very nice.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Shelby

Clean rooms, helpful staff, great amenities! Would definitely stay here again in the future.

Leisure Family

8/10

Excellent

04 Nov 2025

Daniela

Clean room and location is great for nightlife.

Leisure Friends

8/10

Excellent

03 Nov 2025

Worasak

The room is very cute with Japanese style decoration. We booked this room for 4 but ended up with 2 people and space was just nice. Would have been cramped with 4 people sleeping with little to no room for luggages. Bathroom and other amenities are great. One star reduction due to location across the hospital and we heard ambulance in and out all night.

10/10

Exceptional

02 Nov 2025

Maria

I recommend this hotel. It’s very clean, location is great, and the room has a Japanese theme.

10/10

Exceptional

31 Oct 2025

Timothy

Great food. Well organized hotel. Nice sheets and pillows, nice size.

Leisure Friends

8/10

Excellent

28 Oct 2025

ruhamey

Great location and very clean, but the room was a bit small and the bed was too firm for my liking. Just be aware that there’s a deep step to get into the bathroom.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Henward

Great

8/10

Excellent

27 Oct 2025

kenneth

We stayed 5 days at la’gent hotel. The room was nice and clean. Room size was big in Japan standard. Staffs were friendly and helpful.
Bed was very comfortable. You can borrow umbrella when rained. Free of charged. About 10 minutes walk from train station to the hotel
Lots of restaurants and night life’s closed by.
Most of the staffs can speak English well.i would definitely stay in this hotel again. The only
Negative about this hotel was the early check-in
Fees .

Partner

10/10

Exceptional

27 Oct 2025

Kenneth

For those looking to stay in the Kabukicho area in Shinjuku, this is a great place to stay. This is a stone through away from Shin-Okubo.

6/10

Pleasant

25 Oct 2025

Cecilia

The area was central, however near the red light district so can get a little sketchy (however still felt safe and nothing compared to a sketchy area in the US). The room smelled musty. The staff were super nice. I would stay here again if I had to. Would recommend only bc of how easy it was to explore areas.

Leisure Family

8/10

Excellent

20 Oct 2025

Catalina

It was ok, staff was nice and the hotel clean. You have to choose a time for breakfast the day before that can be a bit inconvenient when you’re on vacation.

Leisure Partner

8/10

Excellent

20 Oct 2025

Dana

Clean and comfy hotel room. Station for airport pick up was only 5 min away.

Leisure

10/10

Exceptional

19 Oct 2025

Mona Lisa

I love the location . It is in Kabukicho area.

10/10

Exceptional

17 Oct 2025

Estelle

Our stay at La gent has been great. The location was close to trains, food options, shopping and entertainment. Walking distance to 3 main train stations that we’ve used.
The staff were amazing and nothing was too much for them to deal with. They even booked a taxi for our departure.
Breakfast was great with good choices.

Leisure Partner

10/10

Exceptional

15 Oct 2025

Marie

Room was clean and staff very friendly.

Leisure Family

10/10

Exceptional

14 Oct 2025

Tony

The room had enough space for four people. The air conditioning and air purifier worked well. The coin operated laundry facility was also useful during our stay at La'gent Hotel. The location was walking distance to train stations, korea town and donki. Would highly recommend.

Leisure Family_with_children

6/10

Pleasant

14 Oct 2025

Joseph

The hotel itself is great, however, the rooms are very very small. I understand this is standard in Toyko, but it was difficult to open a suitcase in this room. Area has lots of \"ladies of the night\" which was also a bit of a surprise. Overall, I wouldn't visit again, but works for a few nights.

Leisure Friends

10/10

Exceptional

13 Oct 2025

JoAnn

The staff was exceptionally helpful and nice. We were conveniently located and in a lively area!
Highly recommended!

6/10

Pleasant

09 Oct 2025

Francis

Convenient for food.

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

WENJIE

The location is good, it is in the middle of the Shinjuku -- very convinent. The hotel is new and clean. Staff is very friendly.

Friends_and_family Family

8/10

Excellent

05 Oct 2025

Sarah

N/a

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

Vincent

Clean room, stafff are helpful near shops

Partner

10/10

Exceptional

01 Oct 2025

Salman

The room was clean and felt spacious enough for our two large suitcases where mine was different shaped so couldn’t fit under the bed due

8/10

Excellent

30 Sep 2025

Zi Xin

Room is clean and bright. They do not provide water bottle in room for lower floors/smaller rooms. Their smoking room is very depressing. Their overall unique designs at the hallways and rooms are exceptional.

Friends_and_family Friends

10/10

Exceptional

29 Sep 2025

Natacha

Clean rooms, very helpful staff, many food and shopping options around

Leisure Friends

10/10

Exceptional

29 Sep 2025

Natacha

Clean rooms, very helpful staff, many food and shopping options around

Leisure Friends

8/10

Excellent

25 Sep 2025

Emillieona

Great area right in the middle of all the action, if you are sensitive to noise then this hotel might not suit you and if you think space is a concern which most Tokyo hotels are smaller then get the bigger chain ones. The bed for the twin rooms fits someone 6ft 3 and below. Lots to eat including Starbucks and many convenience stores and the heart of Shinjuku is just at your doorstep. Research that area first as its vibrant and ain’t for the faint hearted. Athel free coffee shop just exit on your right makes great matcha and just two steps if you need a massage the palour on your right has a green sign does great massage for feet and body. Service is polite and nice by the chinese masseur. Breakfast could improve slightly by noting if the milk is semi skimmed or have an option for those who are lactose intolerant, goes the same for the yoghurt. More variety would be nice. Food options can change different days be great. Fresh fruits will be nice also rather than only cocktail food. The rooms are clean and provides good amenities required. Staff in general are polite and helpful. Thank you

Leisure Partner

10/10

Exceptional

24 Sep 2025

Nathan

Very nice rooms comfortably fit my family of four very helpful with setting up luggage delivery to next hotel. Very friendly.

Leisure Family

6/10

Pleasant

24 Sep 2025

Daniel

Hotel was nice
Food at the included breakfast was good and great way to start the day
Quick walk to the hustle and business if Shinjuku
Room was small
Too small for four people (two adults two kids)
Of all the hotels we stayed at as a family of four this was the smallest and least comfortable
Hard to have stuff in the room as they fill it with beds for four
Overall a good experience but definitely not our favorite of the trip

Leisure Family_with_children

10/10

Exceptional

22 Sep 2025

Judella

The room is clean, the staff is nice and very helpful, breakfast is simple but delicious.

Leisure Family

6/10

Pleasant

20 Sep 2025

stephanie

Lively location….room & bathroom were fine; small, but not ridiculously small - overall met our needs. Staff were great!

Leisure Partner

10/10

Exceptional

16 Sep 2025

Barbara

Very Clean.
Great Breakfast buffet.
Able to accommodate our large group of 35 people arriving and leaving.
Like the theme and decor and PJ’s.
Would return to stay again!!!!

Leisure Friends

8/10

Excellent

15 Sep 2025

Geoffrey

Clean and quiet in a good location and good walking distance from Shinjuku Station

Leisure Partner

8/10

Excellent

11 Sep 2025

Thao

Very satisfied with the hotel. It’s close to Shinjuku metro station . Breakfast is good but a bit annoyed to reporting time for breakfast. The room and service and staff are excellent . Love the idea that they have laundry on site.

Leisure

8/10

Excellent

10 Sep 2025

Freddy

Locayes conveniently to all services, dining, attraction.

Leisure Family

10/10

Exceptional

10 Sep 2025

David

Great location for Shinjuku ! So many small roads to take for

Friends_and_family Family

8/10

Excellent

03 Sep 2025

Tanya

Hotel was quite central for kabuchiko area. Very small rooms but I think we expected that from reading other reviews. People talked a lot about it being a dangerous area but it’s absolutely not. Felt super safe even coming home at like 12am. Great places to eat around the hotel. I had booked for the night before we arrived cause we were coming in at 6am and I didn’t want to wait till 2/3 to check in. I had also purchased breakfast for each of the days. Unfortunately we landed slightly late which meant we got to the hotel at 10.03. Breakfast had finished at 10. The hotel staff said no breakfast since it finished at 10. Thought that was a bit crappy. The following day I had an early start for Disney and asked if I could do breakfast at 6 or have like a little packed breakfast which most hotels do since we are missing the actual breakfast and that was a no aswell. Not ideal again since I had paid for breakfast. When we checked in we were told about an alarm training on the day we came in- that was an absolute nightmare as the intercoms went off for various announcements for the staff. That lasted an hour. Amenities at the counter were good

Leisure Family

10/10

Exceptional

02 Sep 2025

Kevin

Excellent service and cleanliness

Leisure Self

10/10

Exceptional

31 Aug 2025

Lydia

We had a great stay here. The room was very nice and we loved the vibe. It was very clean. We had an easy check-in and checkout, the staff were very nice and helpful. Breakfast was a combination of Japanese and western cuisine and both were tasty. Location was great, easy walks to Don Quijote, Starbucks, McDonald’s, plenty of local food, 7-11, and two train stations. Shinjuku district is lively at most hours but the hotel is on a quieter street, we were not disturbed at all. Overall a great experience and I’d stay again.

Leisure Family_with_children

10/10

Exceptional

31 Aug 2025

Analyn

Excellent service & staff/management

8/10

Excellent

31 Aug 2025

Mohan Babu

Location was fairly convenient to access the train stations and food shops. Decent stay, in keeping with the value for the money paid

Leisure Family_with_children

10/10

Exceptional

30 Aug 2025

Roger

The staff at this hotel were absolutely wonderful. Everybody took delivering customer service very seriously. After we arrived at the hotel, we were concerned about the room size. Ashley, a front desk clerk, was very helpful and ended up resolving all of our questions. We ended up staying in a nice room at fair price. Thank you so very much.

Leisure Partner

8/10

Excellent

29 Aug 2025

Shannon

All good. No internet tv.

Leisure Family_with_children

10/10

Exceptional

28 Aug 2025

imran

Yes, their service are good

10/10

Exceptional

27 Aug 2025

Kieran

The staff at the property were friendly and helpful. The only issue we had was the frequent sounds of sirens, due to the hotels proximity to the police station. But as a heavy sleeper, this did not prevent me from falling asleep in the comfortable bed. I would recommend earplugs if you are a light sleeper like my partner.

Leisure Partner

8/10

Excellent

21 Aug 2025

Jasvinder

Overall great stay for the price. Staff is amazing. Very welcoming and answered a questions. Our luggage arrived 3 days before we did and they had it waiting in our room when we arrived. Loved that.

Leisure Family

10/10

Exceptional

21 Aug 2025

Bowen

The location is very convenient and the staff are very thoughtful.

Leisure Family

10/10

Exceptional

19 Aug 2025

Peter

Good location

Leisure Partner

6/10

Pleasant

04 Aug 2025

Janet

Decent hotel

It’s a decent hotel, a bit overpriced for what you get, I chose it because it could accommodate 4, and of all the comparable hotels this one had the biggest room, however still small, and the beds were uncomfortable maybe because the mattresses are set on the floor, room was very dusty when I opened the blinds there was a plume of dust flying through the air, I wiped the window frame down and it was very dusty. It’s in an ok area, lots of activity, near a hospital and police station, a 7-11 is around the corner and a coffee shop steps from the entrance, it’s a short walk to the Godzilla hotel, Don Quixote, and across the street from korea town, there are places to eat everywhere, one of the other reviews says it’s the red light district, but I did not notice anything unsavory, just people going about their business. It is not as clean as Asakusa or shibuya, but there is shinjuku station near by so traveling is convenient.

Friends_and_family Family

6/10

Pleasant

30 Jul 2025

Verified traveler

Forced

Forced to buy another room when room said it could sleep six people.

Friends_and_family Family

6/10

Pleasant

28 Jul 2025

Benson

Cozy

Leisure Family

10/10

Exceptional

27 Jul 2025

Karina

Awesome stay, will be coming back.

The hotel staff was super friendly and the cleaning ladies did a fantastic job. The only downside was that the washer/dryer does not dry the clothes very well and they only have two machines.

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

EDUARDO

The La’Gent Hotel is conveniently situated in Shinjuku, offering easy access to numerous captivating landmarks. Its proximity to Shinjuku’s vibrant attractions is enhanced by its exceptional staff. While the rooms are compact, we were thoroughly impressed by the ambiance they provided.

Leisure Family_with_children

10/10

Exceptional

24 Jul 2025

Nisakorn

Clean, convenient and very nice staff.

Leisure Family

10/10

Exceptional

22 Jul 2025

Yuri Jeon

La'gent Hotel Shinjuku Kabukicho – Highly Recommended!

The location of the hotel was absolutely fantastic. The staff were incredibly kind and welcoming, and the welcome drink they offered as soon as we arrived—a cold draft beer—was the perfect way to refresh ourselves after a long flight.

We stayed with our 13- and 14-year-old children, and for a hotel in Japan, the room size was quite reasonable. We had a great time in the evening, sitting around the small table in the room, enjoying snacks and drinks we picked up from the nearby 7-Eleven.

Our room was on the 9th floor, and we made good use of the coin laundry on the 2nd floor. Although we heard that it might be noisy because of the nearby hospital, it was surprisingly quiet, which we really appreciated.

The staff were incredibly attentive and had everything prepared—from toothbrushes to shower towels. When it rained, they even let us borrow umbrellas for free, which was such a thoughtful touch.

I would definitely want to stay here again when visiting Tokyo. Oh, and one more thing—Don Quijote is just a 6-minute walk away, and there are plenty of Korean restaurants within a 5-minute walk, which made it even more convenient for us as Koreans. 😊