Hotel Gracery Shinjuku

Japan , Tokyo
Shinjuku Ku, kabukicho, shinjuku-ku, 1-19-1
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100 reviews shown

8/10

Excellent

29 Jun 2026

Sandy

The hotel is located two blocks from Shinjuku station. It’s central but very crowded. We stayed in other areas in Tokyo and didn’t see any trash covering the grounds like we did in Shinjuku. The hotel is older and not updated in the rooms. The lobby area is nice and all the staff there are super friendly. It’s a very large hotel, felt very franchised versus being a personal stay. Rooms were spacious for Japan.

Friends

10/10

Exceptional

29 Jun 2026

Jonathan

Everything was wonderful.

Family

6/10

Pleasant

28 Jun 2026

Jennifer

Good location. Helpful staff. Only downside was the room size. I suggest getting a 2 bed room instead of the one bed for 2 people. There was no room for everyone one carry on suitcase so we had to climb over luggage to get in and out of the room. Bed was very hard. Room and hallway was all old smelling carpet. Otherwise, a great stay.

Partner

10/10

Exceptional

28 Jun 2026

Paul

The design of the room was great! Also, the helpful and polite staff made it a great experience! I definitely look forward to staying again!

Self

10/10

Exceptional

28 Jun 2026

Katie

Great service and excellent customer service

Self

10/10

Exceptional

27 Jun 2026

Alberto

The staff are very friendly and know English. Everything is super clean, the food is amazing and the hotel is fun to be in. The Godzilla head is closed for obvious reasons but other than that, best hotel to stay in Japan!

Self

10/10

Exceptional

27 Jun 2026

Jason

A top tier hotel.

Partner

10/10

Exceptional

27 Jun 2026

Leah Shannel

Love it !!

8/10

Excellent

27 Jun 2026

David

Good hotel in the middle of everything in Shinjuku.

Family_with_children

10/10

Exceptional

27 Jun 2026

Gloria

Great hotel for families! Rooms were large and comfortable. Bathrooms were spacious. Onsite laundry. 7-eleven downstairs along with several restaurants. Thank you!

Family

6/10

Pleasant

27 Jun 2026

Christine

The location was great. However, it was noisy and crowded. Overall, the staff was helpful. I wish they didn't block off the Godzilla viewing entrance.

Family

8/10

Excellent

27 Jun 2026

Adarsh

Great hotel with awesome location ! This is the happening. Place and everything is open till late and very close to train station making it travelers delight !

Family_with_children

10/10

Exceptional

26 Jun 2026

Jason

Loved the location and staff were excellent

Friends

6/10

Pleasant

26 Jun 2026

Lauren Annette Rubio

Expensive food

Family

10/10

Exceptional

26 Jun 2026

Mark

Awesome hotel, in a great position right in the middle of Shinjuku but all rhe rooms are from the 10th up so no noise. Would definitely recommend

Family

8/10

Excellent

26 Jun 2026

Sergio

Location is great, rooms are old and need upgrades

Partner

10/10

Exceptional

25 Jun 2026

Grace

Best service ever. Great staff, best location

10/10

Exceptional

25 Jun 2026

Kylie

Very helpful staff. Very attentive to guest and welcoming

8/10

Excellent

25 Jun 2026

Bernard

The room was clean. The ac took a while to cool off the room.

Family

8/10

Excellent

24 Jun 2026

Steve

The hotel is nice but located in the middle of the red light district of Tokyo. There are sollicitors all around the hotel.

Self

6/10

Pleasant

24 Jun 2026

Eve

Great location. Room seems a bit dated and the pillows were horrible…more like phone books.

Family_with_children

10/10

Exceptional

23 Jun 2026

Rashaad

I’ve stayed here a few times, and it’s always been a pleasant stay. Great location if you’re interested in exploring Shinjuku and nearby nightlife.

Self

10/10

Exceptional

23 Jun 2026

Peter

Pretty awesome

Family_with_children

8/10

Excellent

22 Jun 2026

Stacy

I liked the fact the hotel was right downtown. And they did a great job cleaning the room.I didnt like that the outdoor terrace was closed and the breakfast buffet was overly priced and not very good.

Family

10/10

Exceptional

22 Jun 2026

Alex

Had a great time

Friends

10/10

Exceptional

22 Jun 2026

Per

The room was surprisingly well-organized for how small it was. It had a place for my suitcase, another large bag, without getting in the way. The lighting and outlets were also well thought out. The bathroom was plenty large and well-designed as well. Nice choice for a clean and efficient stay in Shinjuku.

Self

6/10

Pleasant

22 Jun 2026

James Lewis

If one wants to be in the middle of all Tokyo night life then this is the place. Rooms are incredibly small with no place to open suitcases and or put away clothes . Bathrooms are nice. It can be noisy

Partner

10/10

Exceptional

22 Jun 2026

Peter

Great hotel however being in the red light district is not ideal. There was a lot of garbage every morning outside the hotel on the streets however the city employees were present to clean it up. Just a bit of a surprise to see so much garbage based on previous visits to Tokyo.

Family_with_children

8/10

Excellent

22 Jun 2026

Ivette

The room was a bit small but it served its purpose. The bed was very comfortable and the restrooms were very clean. If you’re looking for a place just to sleep comfortably and go about your day, this is the place.

The laundry room was very clean and practical.

Partner

10/10

Exceptional

21 Jun 2026

RaShonda

Staff

8/10

Excellent

21 Jun 2026

Julie

Check in was odd - was pressured to sign up to their “membership club” in order to check in before 2 pm (we arrived around 1) even though we realised after that our room was clearly ready as they had put our suitcase (sent via the luggage service Japan has) in our room already.

8/10

Excellent

21 Jun 2026

TAMMI

Very nice property. Helpful staff. Spotless and clean but rooms are much smaller than the other hotels I stayed in. No work space/desk.

Partner

10/10

Exceptional

21 Jun 2026

Jeremy

All good

Family_with_children

8/10

Excellent

21 Jun 2026

Amanda

We stayed in a twin room on floor 28. Check in was easy and staff were pleasant. They signed us up for membership to get freebies.

Pros- nice hotel with a selection of restaurants and shops onsite and nearby. Fun to look at Godzilla head. Lots if entertainment outside.

Room was clean albeit a little cosy for our three cases but we made it work. Bath was lovely to soak in.

Water stations to fill water bottles.

Late checkout available for a fee.

Cons-There was a lot of outside noise at night so if you are a light sleeper it might affect you (didn’t bother us). Shower room was ok but nowhere to put your clothes, bath mat without it getting wet or hang towels. We draped them on the window sill.

It takes two elevators to get from the ground to your room. This can take a while at high traffic times. Godzilla head balcony is closed currently.

We would definitely stay again!

Family

10/10

Exceptional

20 Jun 2026

Ravit

Unlike any other of the 5 hotels I’ve been to this trip, this hotel amenities are very poor. There is only few things in the room and that’s it.
No amenities tray in the lobby like all others.
No shower cup, no hair bands, not even a bottle of water. There’s an empty carafe you can fill by yourself.

10/10

Exceptional

19 Jun 2026

Jessica

Very helpful staff and nice rooms! Excellent view of the city

Family

4/10

Poor

19 Jun 2026

Vicky

Unfortunately, the experience was below our expectations, and we would not choose to stay here again.

Family_with_children

10/10

Exceptional

19 Jun 2026

Alberto

Great hotel and great location

Partner

10/10

Exceptional

19 Jun 2026

Hannah Charlotte Jean

Room was the prefect size for a single traveller. Clean and well kept. Hotel staff all helpful and polite. Right in the heart of Shinjuku with plenty to see and do. I couldn't hear any noise outside during the night. I gelt perfectly safe the entire time I was there. It would be fine for couples and families aswell.

Self

10/10

Exceptional

18 Jun 2026

Nachante

Great location. Quiet. Clean. Comfortable. Highly recommend.

Partner

8/10

Excellent

18 Jun 2026

Mylene

Good clean hotel. Breakfast is too expensive.

Family

8/10

Excellent

17 Jun 2026

David

Everything was great, especially the staff who were super friendly and helpful. The only downside was the small size of the double room, without closets or a sofa for two people. The hotel itself was perfect, a great location, clean, modern, etc.

Partner

10/10

Exceptional

17 Jun 2026

Carlyle

good

8/10

Excellent

17 Jun 2026

Jonathan

The desk clerk accompanied me downstairs to arrange a taxi for for me to Tokyo station. Thank you for the excellent service.

Self

8/10

Excellent

17 Jun 2026

Victor

Location location location. Only 2nd time in Japan and I stayed here both times for 2 of my Tokyo stays. The hotel is in the heart of the bustling area of Shinjuku surrounded by food and entertainment. Also since it’s so tall it’s very easy to get back to after a night in golden gai. The 7/11 in the same building is extremely helpful, we got breakfast and late night snacks there every day. I 100% would recommend this for a first time visit to Tokyo.

Been to 8 different hotels and stays and while it’s true that hotels in Japan are small, these rooms were very small. Not capsule hotel small but small.

However part of the reason for this is the large bathroom which include a wet room set up and tub. (Hence why we re boooked it for our 2nd visit)

The staff is friendly and great at English and the luggage fowarding service in the lobby was excellent/ highly reccomend.

Rooms could use a LITTLE TLC because of some dis coloring on the couch and some rooms having a slight odor that usually goes away quickly but that’s really nit picking.

9.2-10 would recommend and will prob stay again

Partner

10/10

Exceptional

16 Jun 2026

Jessica

We stayed on the Godzilla floor and the room was bigger than I expected. The laundry facilities were easy to use and convenient. There were plenty of restaurants on the bottom floor and Shinjuku Station was very close making it easy to get around the city.

Family

10/10

Exceptional

16 Jun 2026

Man Kun Patty

Great location . Clean room . Friendly staff

Partner

10/10

Exceptional

16 Jun 2026

CHARLY

The shower was fabulous and the location was amazing if you are interested in night life.

Friends

8/10

Excellent

15 Jun 2026

Benjamin Hilton

For the location in heart of Shinjuku, the hotel was very clean and well maintained. Like anywhere else in the area, when you walk out in the morning it looks like Times Square New Year and Mardi Gras went off the night before. But the city does a good job of cleaning up for the next round.

Partner

6/10

Pleasant

15 Jun 2026

Mia

Amenities were subpar, locations was good if looking to be in the mix of things. Staff were nice, but nothing above and beyond like I experienced at other hotels in Tokyo.

Family

8/10

Excellent

15 Jun 2026

Adam Ryan

This hotel is located in the middle of all the action. It is a two minute walk from the airport limousine bus drop-off. It is also about a 5 to 10 minute walk from the train station. The breakfast buffet was delicious and definitely worth adding it to to your room rental. The only negative thing I can say is that the mattress was extremely firm. It was the equivalent of sleeping on a carpeted floor.

Family

10/10

Exceptional

14 Jun 2026

Sara

I love this hotel so much! The staff are incredibly helpful. The rooms are super clean and the smoke place has a fun vibe. This place is the best!

Partner

8/10

Excellent

14 Jun 2026

Terry

Great location

Self

10/10

Exceptional

14 Jun 2026

Alan

The place is in a great location with a lot of nightlife but even so with the hotel starting at floor 8 you cannot hear the busy streets of tokyo at night

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Bharadwaj

Excellent hotel for a short stay

10/10

Exceptional

14 Jun 2026

Overall good experience for a decent price in the area. Prime location in Shinjuku, right next to countless food options, stores, nightlife. The Godzilla themed decorations are exciting for a movie fan like me. The self check-in and out was smooth without problems for foreign passports. The room was small but I succeeded in storing my luggage under the bed, and the bathroom is large and awesome with timer on bath water settings and useful small details.
The room wasn't the most clean, I've found leftover food pieces on the floor and hair at random places. But it isn't terribly dirty either, no odd smells or obvious stains.
I'd come back if the prices stay affordable even if just for the prime location.

Partner

10/10

Exceptional

14 Jun 2026

Brian

The hotel was very nice and convenient to walk to shopping, train station and restaurants.

Family

10/10

Exceptional

14 Jun 2026

Saville

Perfect location, great restaurants and shop, cinema attached was excellent. Will definitely stay again.

Self

8/10

Excellent

14 Jun 2026

Patrick

Property was is good clean condition. Check in was a little hectic around check-in time. Better to arrive a little early or a little after check-in time to have smooth check-in.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Linda

The hotel is located right in the heart of Shinjuku. Food options plentiful and close to trains and shopping.
And if you want to get away from the hustle and bustle a fantastic park was just 15 minute walk away.

Partner

10/10

Exceptional

14 Jun 2026

Marcelo

Nice place to stay. Close to everything. It’s a very safe location.

10/10

Exceptional

13 Jun 2026

Ricardo

The room was very small but well kept, clean and comfortable. It will be very tight if you have a lot of luggage. The staff was super helpful and the matcha making class was a fun experience. The hotel overall is great. It’s close to Shinjuku station which can be very convenient.

The immediate surroundings are a bit of a “party” zone so it’s dirty and there seems to alway have crowds at night. I went out early in the morning for a jog and there was a couple of people passed out on the street from what I can only imagine was drinking too much the night before.

Family

4/10

Poor

12 Jun 2026

Hillary

Room was fine, hotel feel was very cold to travellers. Very different from our stays in other hotels.

Partner

6/10

Pleasant

11 Jun 2026

Linda

Hotel was nice but surrounding area atmosphere was not.

Family

8/10

Excellent

11 Jun 2026

Jayden

Onsite coin laundry was fantastic and easy to use. Great location

Partner

10/10

Exceptional

10 Jun 2026

Xin Thong

great locarion with

10/10

Exceptional

10 Jun 2026

Eric

Partner

8/10

Excellent

09 Jun 2026

Isis

The hotel location is perfect. The facilities, size of the room were good size. They did not have all toiletries that other Hotels in Japan provide or the same category of even a lower tier hotel category.
It was little disappointing that the Godzilla head terrace was close for the time we stay there.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Hannah

This hotel is clean and lovely to stay in. Room was bigger than other budget hotels in the area. Staff were great. Did not see any laundry machines available in building- but there is a paid laundry service.

This hotel is filled with foreign travelers almost exclusively. Which wasnt a bad thing for us, we made friends. Just avoid lobby during check-in & check-out times, since no one has spatial awareness.

For as great as the hotel was, this neighborhood felt like the Las Vegas of Japan. Never felt unsafe, but do your research and be prepared to walk through trash and vomit piles early in the morning. And be prepared to swerve around many groups of drunken youth while walking to Shinjuku station.
I loved it here, but I could see everyone else in my family avoiding Godzilla road altogether. Read up on some forums just to know what you're getting into, its a different vibe from the other major Tokyo neighborhoods (in my opinion).

Avoid restaurants in the building & the surrounding block. We tried a few when we were exhausted and starving, and they were all disappointing. The only disappointing meals we had our whole trip! (We have pretty low standards for food, and these meals were noticibly terrible even for us)

Great hotel if youre just looking for a clean place to crash after being gone all day! (Assuming you're comfortable navigating Shinjuku Station)

Partner

8/10

Excellent

09 Jun 2026

Edmund

The staff was very nice

10/10

Exceptional

09 Jun 2026

Nikki

Perfect location, great amenities, super cool experience. Rooms were spotless and staff were helpful. We would definitely stay there again.

Family

10/10

Exceptional

08 Jun 2026

Alyssa

Would definitely recommend and stay there again!

6/10

Pleasant

08 Jun 2026

Jorjana Louisa Buencamino

The room is cleaned and bedsheets changed every 3 days unless you request them to clean it. So it’s definitely for longer stays. The staff was super helpful. These are very very small rooms. Theres no iron just fyi. Theres a warming board. Theres no where to hang your clothes because of the space. Just be aware it’s tight. Pack super duper light if you’re staying here. The tub/shower is FANTASTIC. it was my friend after a long day of walking. It was like my own personal onsen. And it fills all the way to the top. They dont provide salts so you can buy your own though. The laundry machines downstairs work but you need your own detergent. The dryer takes about 3 cycles to dry all the clothes and make sure you have US DOLLARS to change to yen because the washing machine only takes 100 yen coins. Airconditioning and ventilation is great. Theres no free breakfast but theres a sizzler downstairs and Very convenient 711 downstairs. In the morning S.rides are waiting in the front to take you out. The outside is not for kids. Its for young single people. There are a lot of bars and girls bars for men only. This is the red light district so just be aware but if you take your family here, you can easily take them elsewhere w the cars/taxi parked in front. Overall very great deal for what we got. We didnt stay the whole trip and moved to ginza the last 7 days. We booked for 11 nights. Staff is super nice!!!!

Partner

10/10

Exceptional

08 Jun 2026

William

The room was very clean and located central to everything. The dryer takes multiple cycles to dry clothes and it lacks a common foyer, instead it has a bar and a reading nook. All-in-all it was a very enjoyable stay which I highly recommend

Partner

10/10

Exceptional

08 Jun 2026

Charlene

Great location

Family_with_children

8/10

Excellent

08 Jun 2026

Nathan

Air conditioning

10/10

Exceptional

07 Jun 2026

Dwayne

Very nice. I wanted to inquire about. Staff.

Family_with_children

10/10

Exceptional

07 Jun 2026

Dylan

The room was clean and nice

Self

10/10

Exceptional

07 Jun 2026

Amit

Good location

Self

10/10

Exceptional

07 Jun 2026

Kieran

Fantastic hotel! Rooms rather small but what I would expect in Tokyo, lovely staff and great amenities. Would stay again!

Partner

8/10

Excellent

07 Jun 2026

Benjamin

Our room was nice - above average size for a Tokyo hotel for the price, and well cleaned and maintained with a great view. The staff were helpful and spoke great English. It takes a bit of time to get in and out with a lift to floor 8 - the lobby - followed by a second, separate lift to the guest floors. Room service and drinks are so expensive so as to be not worth considering - 1800 yen for a Godzilla themed soda or 3300 yen for a dessert, for example. It's also in the middle of Kabukicho, so the surrounding streets aren't particularly nice to walk around most times of the day, and the city noise still makes its way into your room all night. None of these are deal-breakers - it's still a decent stay - but not mind blowing.

Partner

10/10

Exceptional

07 Jun 2026

Suat Eng

Clean and good location.

Family

10/10

Exceptional

06 Jun 2026

KIT YING

Nice hotel.

10/10

Exceptional

06 Jun 2026

Brian

Central Shinjuku in the middle of ‘crazy zone’! 😅😅😅 near the subway, shopping, tons of restaurants and bars. Very touristy though.

Friends

10/10

Exceptional

04 Jun 2026

It was so super close to anything and everything. 7/11 was downstairs. A plethora of stunning restaurants all around. Easy to get to shopping and the subway.

Partner

10/10

Exceptional

04 Jun 2026

Richard

The room size is what you should expect while traveling in Tokyo. It was just right, having enough room for two large suitcases (we stacked ours on top of each other) and being able to move freely about the space. The view was spectacular and the cleanliness and friendly staff made this stay great. I am a shower and water pressure junkie - and the bathroom and shower were the standouts in this hotel. After a long day of walking around, it was so nice to have a nice, hot, and extremely great water pressure shower! I still miss the shower :)

I would stay here again and again - it was located right in the heart of Shinjuku, with restaurants, shopping, and all the nightlife you can handle! Great location, great staff, clean and ample space, and an awesome shower - I would recommend this location to everyone that is considering staying in Shinjuku!

Family

10/10

Exceptional

03 Jun 2026

Karin

Staff were helpful and kind

Family

10/10

Exceptional

03 Jun 2026

Irene

The hotel is located in a very lively part of town, lots of food, shopping, close to the public transit. The hotel is clean and modern, no concerns with noise outside once windows are closed. There were lots of tourists from Europe and Americas, so it was nice to ease in to our travel in Japan after a long flight from the US. Room was very nice, although beds and pillows were a bit hard for my liking. The bathroom was great, nice soaking tub and a shower. TV had Netflix (you'd have to log in with your own account), that was a nice touch. We did not purchase breakfast with our stay, but did end up having breakfast one time, on the departure date. There was a lot of variety, both Asian and Western, good quality, but I thought it was a lot more expensive ($30 per person) than grabbing food at a local place. We shipped our bags to the next destination, it was really easy to do and the staff at the reception was very helpful. Great experience overall.

Friends

10/10

Exceptional

03 Jun 2026

Rimpa

Great location. Clean hotel room.

Family_with_children

8/10

Excellent

03 Jun 2026

Leon

Location, location, location.Nice hotel . Room was a bit small.

Partner

10/10

Exceptional

03 Jun 2026

Alex

The elevator up to the 8th floor main lobby had absolutely zero air ventilation or air flow, its like a sauna in there. Other than that, the hotel is absolutely amazing!!! Love the Bath set up too!!!

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Sean

Very nice hotel with well-laid-out rooms. The minor inconvenience is that the lobby is on the 18th floor, and the breakfast restaurant is on the ground floor. Otherwise, charming and interesting.

Family

10/10

Exceptional

02 Jun 2026

Matt

Good location. Our room kept out local noise.

Friends_and_family Friends

10/10

Exceptional

02 Jun 2026

Lenly

I love the air conditioning and perfect location. accessible to everything you need as a tourist.. Highly recommended!

Partner

10/10

Exceptional

02 Jun 2026

Alicia

Air condition was fantastic, staff was very helpful, spacious, clean property

8/10

Excellent

01 Jun 2026

Chandni

Double rooms are 190 Sq feet but more than half of it is bathroom so the rooms are extremely small. Hard to open and store suitcases. It was a small inconvenience for the location though. Everything else was great and we would stay here again!

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Julian

Good spot if you like big city vibes
The hotel itself was great
The staff was very helpful

10/10

Exceptional

01 Jun 2026

Ernesto

Once you enter the building you are in awe, it’s a must for Godzilla fans, and a bonus if you stay at the hotel you will receive a post cards of Godzilla in your room. The staff is friendly too and the view from your hotel window from seeing the sights of Shinjuku city to the Godzilla head its self is amazing. I recommend it at least for the one time experience if you are a Godzilla fan!

Self

6/10

Pleasant

01 Jun 2026

Ken

Tiny rooms. Clean good location. Just tiny. Staff was great.

Family

10/10

Exceptional

31 May 2026

Marius

Close to everything