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Shinjuku Urban Hotel

Tokyo · Japan

2 8 12 KabukichoView location

8.4/10Excellent663 Reviews
Cleanliness8.2/108.2
Service9.0/109.0
Comfort8.4/108.4
Condition7.8/107.8
Neighborhood8.8/108.8
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Shinjuku Urban Hotel

This Shinjuku Urban Hotel offers convenient access to Tokyo's key attractions. Located in the heart of Shinjuku, you're a short drive from Shinjuku Gyoen National Garden and the Tokyo Metropolitan Government Building. Shibuya Crossing and Tokyo Dome are also within easy reach.

The hotel provides 33 air-conditioned rooms, each equipped with a refrigerator, private bathroom with shower/tub combination, complimentary toiletries and slippers, phone, desk, and blackout drapes. Hotel amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Designated smoking areas are available.

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With a stay at Shinjuku Urban Hotel in Tokyo (Shinjuku), you'll be within a 5-minute drive of Shinjuku Gyoen National Garden and MUFG Stadium. This hotel is 3 mi (4.9 km) from Shibuya Crossing and 3.4 mi (5.5 km) from Tokyo Imperial Palace.

Make yourself at home in one of the 33 air-conditioned rooms featuring refrigerators. Private bathrooms with shower/tub combinations feature complimentary toiletries and slippers. Conveniences include phones, as well as desks and blackout drapes/curtains. Featured amenities include a 24-hour front desk, luggage storage, and an elevator.

Popular amenities

Concierge
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Unicode Support true Professional property host/manager Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We have included all charges provided to us by the property.

  • You need to know
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Special Instructions
    This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

Nearby attractions

Shinjuku Isetan 0.6 km / 0.4 mi
Omoide Yokocho 0.8 km / 0.5 mi
Shinjuku Gyoen National Garden 0.8 km / 0.5 mi
Tokyo Tourist Information Center 1.1 km / 0.7 mi
Tokyo Metropolitan Government Building 1.6 km / 1 mi
Shinjuku Central Park 1.8 km / 1.1 mi
Tokyo Metropolitan Gymnasium 2.2 km / 1.3 mi
Waseda University 2.4 km / 1.5 mi
MUFG Stadium 2.4 km / 1.5 mi
Tokyo Opera City Concert Hall 2.7 km / 1.7 mi
Meiji Jingu Shrine 2.7 km / 1.7 mi
Takeshita Street 2.9 km / 1.8 mi
Chinzan-so Garden 3 km / 1.9 mi
Meiji Jingu Stadium 3.1 km / 1.9 mi
Omotesando 3.2 km / 2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 33
  • hotel
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Laundry service
  • Lift access
  • Luggage room
  • Clothes dryer
  • Non-smoking establishment
Show 1 more facilities & services
  • Minimum check-in age: 18
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room JAPANESE ROOM SMOKINGRoom • JAPANESE ROOM SMOKINGROO.JE-JK

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    Room JAPANESE ROOM SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SMOKINGSINGLE • SMOKINGSGL.JK

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    SINGLE SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDROOMRoom • ONE BEDROOMROO.B1

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    Room ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SMOKINGDOUBLE • SMOKINGDBL.JK

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    DOUBLE SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CAPACITY 5SUITE • CAPACITY 5SUI.C5

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    SUITE CAPACITY 5

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CAPACITY 5

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.C5

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH DOUBLE BEDRoom • WITH DOUBLE BEDROO.DB

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    Room WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SEMIDOUBLE SMOKINGRoom • SEMIDOUBLE SMOKINGROO.SD-JK

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    Room SEMIDOUBLE SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SEMIDOUBLE SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SD-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SMOKINGRoom • SMOKINGROO.JK

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    Room SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN JAPANESE ROOMTWIN • JAPANESE ROOMTWN.JE

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    TWIN JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARDAPT.ST

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    APARTMENT STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM JAPANESE ROOMFAMILY ROOM • JAPANESE ROOMFAM.JE-4

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    FAMILY ROOM JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.JE-4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SEMIDOUBLERoom • SEMIDOUBLEROO.SD

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    Room SEMIDOUBLE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SEMIDOUBLE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CAPACITY 3SUITE • CAPACITY 3SUI.C3

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    SUITE CAPACITY 3

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CAPACITY 3

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.C3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDROOMSRoom • TWO BEDROOMSROO.B2

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    Room TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SMOKINGTWIN • SMOKINGTWN.JK

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    TWIN SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SEMIDOUBLE NON SMOKINGRoom • SEMIDOUBLE NON SMOKINGROO.SD-NM

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    Room SEMIDOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SEMIDOUBLE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SD-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOMRoom • JAPANESE ROOMROO.JE

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    Room JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMY SMOKINGDOUBLE • ECONOMY SMOKINGDBL.EY-JK

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    DOUBLE ECONOMY SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE NON SMOKINGSINGLE • NON SMOKINGSGL.NM

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    SINGLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKINGROO.NM

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    Room NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Shinjuku Urban Hotel

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Shinjuku Urban Hotel

8.4
Excellent
663 Reviews
Cleanliness
8.2 /10
Service
9.0 /10
Comfort
8.4 /10
Condition
7.8 /10
Neighborhood
8.8 /10
Amenities
8.0 /10
100 reviews shown
10/10
Exceptional
21 May 2026
Robert
Amazing
6/10
Pleasant
04 Apr 2026
Yong
Location is good.
Hotel is very small and narrow
10/10
Exceptional
24 Mar 2026
Adam
Great location. Very friendly staff
10/10
Exceptional
01 Mar 2026
Daniel
The location was perfect, the staff were very helpful and everything else was perfect.
4/10
Poor
28 Feb 2026
Norman C
Hotel staff were amazing, kind, patient, and just perfect.

The room… eh. The room was a room. It had a bathroom and was labeled “non smoking,” but the ghost of a 1980s smoker came out as soon as you turned on the AC or heater fan.

I was lucky enough to be in town when the weather was mild enough to keep the window open and air it out, but the damage to my allergies was already done. I fought the sniffles for the rest of the trip. Not ideal, but given the price, not unexpected.
Self
2/10
Poor
28 Feb 2026
Paramjot singh
Rude staff
8/10
Excellent
22 Feb 2026
Emily
The room was very very dated, appeared as if it hadn’t been updated in a long time if ever. Room was small but that’s to be expected in Tokyo. Pillow felt as if it were filled with corn or straw? However front desk staff was very kind and helpful with the self-check in. Things like toothbrushes are razors were made available as needed. Close to many shops and restaurants, right next to a 7-11.
Family
6/10
Pleasant
11 Jan 2026
Ryanna
Very small bathroom.
6/10
Pleasant
03 Jan 2026
Kimberley
Staff were nice and helpful. Room is definitely in need of updates. It was loud outside our room due to the proximity of the hotel and ambulances going by. Not the fault of the hotel but just to keep in mind.
Leisure Family
10/10
Exceptional
27 Nov 2025
David
Great room for travelling with a small group. The fridge size made it nice to store beverages and food from the nearby convenience stores. The washer and dryer also allow you to pack less clothing so you have more room for souvenirs.
Leisure Friends
8/10
Excellent
06 Nov 2025
Carmen
Great location! Staff were friendly and checking in and out was a breeze. The room is slightly larger than typical hotels in Japan so that’s a bonus.
Leisure Partner
10/10
Exceptional
01 Nov 2025
Jean Paul
Great value for the price. The rooms are old but kept clean and are a little bit larger than other business hotels/economic hotels in Japan.
The front desk is very helpful and the cleaning persons really put effort.

The location is also great, as it is 7-10 minutes away from Shinjuku Sanchome station or 15-20 minutes away from Shinjuku station.

One downside is you will be in the heart of Tokyo’s entertainment district and it will be noisy throughout the night.
Business_and_leisure Self
8/10
Excellent
19 Oct 2025
sharon
The room was clean, the staff were great and helpful but the hotel is getting a little bit run down. That said it was a good price, convenient and in a safe area. It was a bit noisy at night, but the noise was from the street - not the hotel’s fault. And the noise was no match for a good pair of foam earplugs.
Leisure Partner
4/10
Poor
16 Oct 2025
Jayme
Not what I saw on the reviews, was a dirty room with mosquitoes and carpet was stained. Staff was great! But I will not be staying there again.
Leisure Self
6/10
Pleasant
15 Oct 2025
xiao long
Good location. Room is too old and small. Actually it’s worth the lower price.
Leisure Family
6/10
Pleasant
08 Oct 2025
Lee

Meh

Hotel is old; Staff did not speak English. I was disappointed when I couldn’t send my luggage to the airport with their help. There were someone else’s hair in the bathroom . Room was spacious though . Duck was a cute addition
Self
8/10
Excellent
08 Oct 2025
Ruth
Friendly staff, clean room
8/10
Excellent
24 Sep 2025
Matthew
.
Leisure Self
10/10
Exceptional
13 Sep 2025
Luc

This place was so good, I already miss it.

Very friendly staff. Willing to go the extra mile for you. They absolutely took care of my luggage forwarding. The room was very clean when I came. They provided good amenities and toiletries. Location is amazing as well. Right in the heart of Shinjuku, with excellent restaurants and convenience stores nearby. Public transportation is very close as well.
Self
10/10
Exceptional
28 Aug 2025
Christian
Place was super cozy, right next to a few good food options and staff was super friendly and helpful would stay again
Leisure Friends
2/10
Poor
05 Aug 2025
Mario
Mold
Friends
10/10
Exceptional
21 Jul 2025
Steven
It was close to most things in Shinjuku plus a 7 11 was right next door
4/10
Poor
21 Jun 2025
raymond w
The washroom has lots of mold. The bed and linens are terrible. Nosie and leaking in room aircon.
Partner
6/10
Pleasant
15 Jun 2025
Gabriel
This hotel is more like a motel in a very populated area with businesses. One thing I wished I knew was that’s it’s considered in the red lights district. However, I would possibly stay here again
Leisure Friends
6/10
Pleasant
13 May 2025
Maria
Ok
Leisure
10/10
Exceptional
11 May 2025
Jacob
The staff were very nice and the location was great, definitely would stay here again.
Leisure Friends
10/10
Exceptional
05 May 2025
Abigail
I loved this property and will 100% book it again, specifically room 903. Thank you for the excellent service
Leisure Friends
10/10
Exceptional
29 Apr 2025
Pedro
Good Hotel and great customer Service.
Self
8/10
Excellent
26 Apr 2025
Charles H

Shinjuku

Good location, but somewhat expensive for what you get, as the apartment was a little oldish and need of some upgrades.
Friends_and_family Family
8/10
Excellent
21 Apr 2025
Gretchen
Overall , I like the hotel and the area. I feel relax and safe. The hotel is outdated though.
Leisure Friends
10/10
Exceptional
21 Apr 2025
Hank
Very affordable and modest room. Great staff!
10/10
Exceptional
15 Apr 2025
Fred
Very convenient. Close to many amenities and staff was very nice.
Self
6/10
Pleasant
11 Apr 2025
Rigito
Place itself wasn’t bad. Was right in the heart of shinjuku so that was pretty convenient and nice. Everything was pretty walkable so always had something to do. Just gotta be careful at night. All the people coming up to me was really annoying
Leisure Self
10/10
Exceptional
11 Apr 2025
Neil
The property is clean so if you don't mind a property that's somehow dated, this is a very good choice. In cities specially like Tokyo, location is always key. It is walking distance to the Golden Gai and the Kabukicho area. Less than 15 minutes away from the Shinjuki subway station. The hotel folks are also very friendly and accommodating.
Leisure Self
6/10
Pleasant
01 Apr 2025
rob
What makes this place great is the location. Dining options are everywhere and endless. It’s a few minutes walk to sanchome station to get you to wherever you need to go. It’s way bigger than the typical accommodations you get in Tokyo, but, much of these areas added in the square footage are huge patios to which most ares are unusable. There were 2 of us and we stayed in the 3 bedroom apartment. The third bedroom is more like a partitioned section part in the kitchen area with a single bed. The 2 other room each had 2 single beds. The apartment has 1 toilet room and 1 shower/tub combo. There is a very small tv in the kitchen which looked like a relic from 20 years ago (strictly Japanese channels). If you like to cook, all necessary kitchen appliances and wares are provided. If you don’t read “kanji,” make sure you have google translate because everything is in Japanese writing. Inspect the cups because the first coffee cup I picked up still had lipstick mark. Second cup I picked up had a hardened coffee ring around stain at the bottom of the cup. Overall, convenience rule the day and I would stay here again.
Leisure Friends
6/10
Pleasant
06 Feb 2025
Cameron
The bathtub was not sealed against the shower wall - water went down the wall under the bathtub .
Self
4/10
Poor
12 Jan 2025
Lisa
The hotel is very old and dated. Very noisy. Late night activities
Friends_and_family Family
8/10
Excellent
03 Jan 2025
Connor
Room is outdated. Bathroom is very small. No safe in the room where you can secure your valuables. However location is good. Only a 6 min walk to Shinjuku station and the main areas. Also practically right next to a 7-11 and Family Mart.
Leisure Family
10/10
Exceptional
28 Dec 2024
RILE
Very convenient to go around. Great for family stay.
Family
10/10
Exceptional
26 Dec 2024
bin
Very spacious compare to other accommodations in Japan
6/10
Pleasant
26 Dec 2024
meghal
This is a basic Japanese style hotel. Fine for my 2 nights. Very convenient to the Golden Gai area of Shinjuku. Room was small and clean. Difficulty was with everything in Japanese. Even the labels on the TV remote and remote for the AC and heat. There is an info book in the room, but in Japanese. Do they not get any English speaking tourists,I wondered?
Leisure Self
10/10
Exceptional
04 Dec 2024
2002
good
Self
10/10
Exceptional
23 Nov 2024
Seok Bee

Nice hotel with nice staffs

A nice traditional hotel in the center of Shinjuku.
Partner
8/10
Excellent
10 Nov 2024
Kim Lye
Located just 3 minutes from Shinjuku Sanchome Exit E1. However, note that getting to Exit E1 is another 400 metres from the metro tracks.

Some reviews said that the hotel is old, which i do not quite agree. It is not modern, but it is OK and i do not any issues, everything was functional and clean.

Front desk staff greets everyone who passes by (although i would rather they leave me alone, hehe). They even allowed me to leave my luggage after checked-out, as i have a night flight.

Room is small, but you get what you paid for. Do not expect to pay peanuts and expect a 5-star hotel room standard.

Overall, nice and clean hotel which serves the basic needs and without much amenities.


Leisure Self
10/10
Exceptional
06 Nov 2024
Jossue
The staff was really nice and helpful
Leisure Friends
10/10
Exceptional
03 Nov 2024
Jack
best hotel ever, staff were great
10/10
Exceptional
01 Nov 2024
Alberto
Staff was very nice an pleasant
10/10
Exceptional
29 Oct 2024
William
Staff were very kind
Leisure Self
10/10
Exceptional
05 Oct 2024
Jeff
Location is what this hotel is all about, as it is only a few blocks from Golden Gai. The trek to Shinjuku-Chrome is a little farther down the road, but it still isn’t all that bad. Also, place has one of the best ramen spots in all of Tokyo… seriously, I ate there every night.

As for the staff, fantastic and very friendly all the way!! I love this place, and I would definitely stay again.
Leisure Self
10/10
Exceptional
02 Oct 2024
Debbie
Very efficient check in. Friendly helpful staff. Rooms a bit outdated, but value for money that was fair. Quite spacious, loved being able to open the window for fresh air as with most hotels in Japan. Very good with my luggage and helping me get a taxi. Overall a convenient, affordable and adequate hotel. 🏨
Self
10/10
Exceptional
29 Sep 2024
David
Was right by golden gai and had food nearby. Staff was kind and accommodating
Leisure Friends
6/10
Pleasant
08 Aug 2024
Denis
There were stains on the wall like tea/coffee had been spilt. Room 903.

Air conditioner worked well.

Fine otherwise.
10/10
Exceptional
07 Jul 2024
Dung
We book suite and very large room, clean, have kitchen, sink, microwave, refrigerator...good for family or group of friends. Will book again.
Leisure Family
4/10
Poor
04 Jun 2024
Roy

Very basic and should t be your first choice

We booked this due to an error for the amount of days we had in Tokyo. We needed one extra night on short notice and with credit this was available at a low cost price.

We arrived soaking wet but got very little compassion. We got charged a supplement on our room for which I had very little energy to fight as we were tired and wet.

The rooms haven’t been decorated since the 90s and the mattresses have seen more action than most of the love hotels in Shinjuku, there was dirt visable on the walls and they could have added sauna to the facilities as the room was so hot and stuffy.

It’s very basic and very old, but is well located.
Friends_and_family Friends
8/10
Excellent
04 Jun 2024
david

Ok for overnight

Average hotel in convenient location
Friends_and_family Friends
6/10
Pleasant
24 May 2024
Nate
Quiet, great location, perfect spot for my last night in Tokyo.
Leisure
10/10
Exceptional
21 May 2024
Karen
Super convenient location & amenities, staff is friendly & helpful. Area is a bit noisy but that’s to be expected. Hotel has some minor wear & tear but has all the necessities. Will definitely stay again if I return to Kabukicho!
Business_and_leisure Self
10/10
Exceptional
21 May 2024
Verified traveler
Lovely staff - very thoughtful! Great, central location. Easy check-in and out.
Friends_and_family Friends
8/10
Excellent
21 Apr 2024
Kazuko
The property is a bit old, but the staff is personable, and the amenity is great. It is conveniently located by Shinjuku Sanchome station and many shops and restaurants. I was out all day so needed a place to sleep and shower. The only unfortunate thing was that I could hear people laughing or running, I believe, in the next building. Fortunately, it wasn't all the time and didn't go on late into the night. (I was on the 9th floor. )
Leisure Self
10/10
Exceptional
07 Apr 2024
David Jay
everything was good
Leisure Self
8/10
Excellent
06 Apr 2024
lee
An older property absolutely. Decent sized rooms with a small bathroom. Very pleasant staff.
Leisure Family
10/10
Exceptional
03 Apr 2024
Manuel
No laundry within the hotel. However, there is one nearby 5 minutes walking. Very simple to use even for foreigners. Had options to wash and dry at the same time. Property details didn’t state hair dryer but it did include one.
Leisure Self
8/10
Excellent
26 Mar 2024
narisse
The hotel was quite.Considering the area I felt safe.The staff was very respectful.They greeted us every day . Next to a 7-elevan very convenient.
Leisure Family
6/10
Pleasant
16 Mar 2024
Tzi ian
Staff friendly and helpful but the property is in dire need of renovation. Plenty of amenities provided which is nice, however the old rooms and ancient televisions, peeling wallpaper and Moulding bathrooms makes it a last resort stay. Tolerable for one night, perhaps two at a stretch.
Business_and_leisure Self
8/10
Excellent
15 Mar 2024
Chao
clean hotel
Leisure Self
8/10
Excellent
12 Mar 2024
Bin
Very convenient location to the Shinjuku station. Not really like a hotel and more like a vacation rental. Spacious by Tokyo standards, but not as clean as a hotel.
Leisure Family
10/10
Exceptional
29 Feb 2024
B
Staff are amazing! They helped me when I mistakenly booked the wrong room at no cost and they made me feel safe all the time. Thanks!
Leisure Self
8/10
Excellent
21 Feb 2024
Kristen
I had a nice stay here! There were a few thoughtful touches which were very sweet, and the staff were very nice. This is a very expensive area, so Shinjuku Urban Hotel is a nice option with good amenities and a safe atmosphere.
Self
8/10
Excellent
09 Feb 2024
Yasushi
It is an old fashioned business hotel, almost retro feel to it.But it is kept very clean and my single room was roomier than newer hotels. The mattress was a bit saggy and I hope it will be replaced soon. The bathroom was very compact, but very clean and I loved the retro tile on the wall.
Overall, it is located in a very convenient location with good dining, izakaya and bar options. If you are looking for a good value for a price, this is it.
Business Self
10/10
Exceptional
09 Jan 2024
Christina Ma.
decent and clean
Friends_and_family Family
10/10
Exceptional
31 Dec 2023
Michael
The staff and facilities are very competent for the price offered. The room is clean and staff are easy to approach.
I had no troubles during my stay and happy to use the hotel as a base.

In terms of convenience, it is a bit of a walk from Shinjuku station and depending on the path you take you may pass through Kabukicho, where you might run into many touts on your way to the hotel.

This is not the fault of the hotel, but something to be aware of.

Overall am happy with the accommodation and would recommend.
6/10
Pleasant
06 Dec 2023
Verified traveler
+ Staff were very helpful
+ Good location for nightlife

- Rooms are small, but I guess that's standard in Tokyo
- Water pressure is too weak
- Not sure why, but have to give reception staff my room key card whenever I exited
Self
10/10
Exceptional
14 Nov 2023
Kek
Great hotel..good service and staff try hard with their limited English. Only thing is you can't have guests over.
8/10
Excellent
10 Nov 2023
FILIPE
A decent stay in a slightly tired but obviously loved property. Very pleasant staff, so helpful even if not able to communicate easily in English.

A place to sleep and not much else.
Partner
8/10
Excellent
13 Sep 2023
Karim
The location is very strategic close to a very busy street yet quite and close to JR also 7/11 market is just next to the hotel
10/10
Exceptional
28 Aug 2023
Brian
Beyond excellent service, nice spatious rooms with amenities.
Leisure Friends
10/10
Exceptional
06 Mar 2023
Shantanu
nice place for stay
Leisure Self
8/10
Excellent
20 Jan 2023
Naci
It is very old but not far from train station and we had the huge room relatively cheap.
10/10
Exceptional
08 Jan 2023
JULIE
In between two subway station, easy to walk to even with a luggage, safe area, staff very helpful and nice, clean room
Leisure Self
6/10
Pleasant
16 Dec 2022
Verified traveler

Mixed Experience

Borders a nightlife / red light district so late night/ early morning can have loud street noise. Late checkout requires additional payment. An older property that shows it's age. Good, attentive staff. Clean room.
10/10
Exceptional
30 Jul 2022
Giorgio
Great location, great staff. Convenient, comfortable, cozy.
Leisure Self
10/10
Exceptional
29 May 2022
Joe Lee
It was a very nice and a cozy place to stay, I highly recommend it.
Leisure Friends
10/10
Exceptional
27 Apr 2022
Giorgio
I can't say enough good things about this property. But I will try.

First and foremost the staff are amazing. They went out of their way to accommodate me despite the language barrier.

The location is really unbelievable, right in kabukicho, with lots of great food nearby. There's also a 24-hour laundromat nearby. And if you need it there are dry cleaning services nearby as well. It's also really close to a beautiful shrine that is often visited by locals. There's also a variety of convenience stores nearby, alcohol shops, a cinema, lots of nightlife options, and of course Shinjuku station is only a short walk away.

I had no trouble getting there from Narita Airport on my first day in Japan. I highly recommend this place.
Business_and_leisure Self
8/10
Excellent
09 Jan 2022
Verified traveler

Decent hotel

It was a place to stay for the night
Self
10/10
Exceptional
29 Sep 2021
Goki

Great for family stay, excellent location

The hotel may be a bit old and some of the rooms may look rundown, but the room is actually pretty clean and spacious. The location is excellent, easy access to both Shinjuku and Shinjuku sanchome station. In addition, the service is amazing. The staff are all friendly and they will provide you with your requests as much as possible.

There was an issue with one of the ACs but the hotel fixed it quickly (there are many ACs so even if one is broken it doesn’t really matter).

We needed to extend our stay at this hotel, but the same room we already booked wasn't available on the extended day. So we booked a different room, which meant we would have to pack up and checkout once to move to the other room.

Without our knowledge, the hotel actually negotiated with the other guest if we can switch rooms so we don't have to move out of our original room anymore. Talk about hospitality at its finest.

There is a bit of noise at night (mostly police cars and ambulances) perhaps because it is right at the edge of an entertainment district. But overall the friendly staff, the nice room, and the great location outweighs the downside unless you would have sleep issues with noise at night.
Friends_and_family Family
8/10
Excellent
12 Dec 2020
SeHun

Nice place

Very good place for me to stay
Self
10/10
Exceptional
09 Mar 2020
Verified traveler
Excellent location very close to Kabukicho and Golden Gai. The staff here were truly amazing. Everyone was very professional, helpful and friendly.
Business Self
10/10
Exceptional
05 Jan 2020
Nazeem

Acceptable

Acceptible cheap accomodations
Self
6/10
Pleasant
29 Dec 2019
Stephine

Full service apartment hotel.

Did 5 nights stay with family (7 of us, 4 adults and 3 children). Location is about 15 mins walk from main Shinjuku station, at the rowdier Kabukicho district, but it also has a lot of food options and also 24 hours eateries within walking distance. Room layout seems to be converted from an old office unit, but is well equipped with dining area, kitchen, washer and dryer. Everything is comfortable but a touch old and age is showing in everything in the room. Free WiFi is strong and stable. Best thing about the hotel is the excellent and friendly service of the staff. Do not forget to try the wonderful ramen just beside the hotel (the one with the black and white sign)
Friends_and_family Family
6/10
Pleasant
25 Dec 2019
Miss
Spacious and good for family of 4. Staff was friendly and helpful. Free coffee at lobby throughout the day was nice.

However, room had stale cigarette smell and the futon beds smelled off cigarettes which made the stay unpleasant.

Building sound proofing is not good, can hear ambulance sirens from nearby hospital every night.
Leisure Family
10/10
Exceptional
30 Jul 2019
Verified traveler
Loony and nice for family group. Good location and value.
Leisure Family_with_children
10/10
Exceptional
27 Jun 2019
Verified traveler
Room was very simple but spacious. Some of the most friendly staff I've ever had the pleasure of dealing with! Would stay again!
Leisure Friends
10/10
Exceptional
30 May 2019
Verified traveler
Super spacious!! Can't believe such a hotel exists in Tokyo! I enjoyed the stay.
Business Self
10/10
Exceptional
25 Mar 2019
Verified traveler
The hotel is on a smaller scale so it was not overwhelming. Check in was easy and fast. Our reservation included both traditional, western type rooms and had everything we needed.
Leisure Family
10/10
Exceptional
17 Mar 2019
Verified traveler

Lovely place in Shinjuku

Very large area for a place in Shinjuku, great amenities...perfect for a family. The staff is helpful but their English is pretty basic.
8/10
Excellent
25 Jan 2019
Verified traveler

Family stay.

Friendly staff eager to help and assist. Good location. Close to a subway exit.
Family
8/10
Excellent
28 Dec 2018
Yong Swen Christine
We were given the highest floor with 2 rooms which came with a living room & kitchen. Spacious for 2 adults & 4 children. The place was cleaned everyday. Reception staff were very polite and helpful. Less than 10 minutes walk to Shinjuku Station. Other than hearing the siren of passing police cars or ambulance every now & then during the night, it was a pleasant stay.
Family
8/10
Excellent
25 Dec 2018
Verified traveler
Small, old but with very friendly staff. Room was comfortable.
8/10
Excellent
12 Nov 2018
Roldan

Nice hotel.

We had a good stay. The hotel is surrounded by restaurants and convenience stores. Plus factor is fhe free coffee at the lobby which can be had anytine. Staff were great, spoke english. Rooms were a bit bigger than usual japanese hotel rooms.
Family
8/10
Excellent
20 Oct 2018
Annie

Good location, surpsingly spacious room.

The entrance of the hotel is relatively hidden but still easy to find. There's a 7/11 next door and bakery across the road. The hotel itself offers free coffee in the foyer and a microwave to heat meals. The staff may have limited English but are very happy to help.
The room we were in was surprisingly spacious with a couch and desk.
The location is good with metro entrances very close by. It's about 10mins walk to JR Shinjuku station.
It is very close to Golden Gai and there are many options for eating, shopping and entertainment.
For our first trip to Japan we we're happy with this hotel.

Location & surroundings

Shinjuku Urban Hotel
2 8 12 Kabukicho, Tokyo, Japan

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Shinjuku Urban Hotel

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