Shinjuku Urban Hotel

10/10

Exceptional

01 Mar 2026

Daniel

The location was perfect, the staff were very helpful and everything else was perfect.

4/10

Poor

28 Feb 2026

Norman C

Hotel staff were amazing, kind, patient, and just perfect.

The room… eh. The room was a room. It had a bathroom and was labeled “non smoking,” but the ghost of a 1980s smoker came out as soon as you turned on the AC or heater fan.

I was lucky enough to be in town when the weather was mild enough to keep the window open and air it out, but the damage to my allergies was already done. I fought the sniffles for the rest of the trip. Not ideal, but given the price, not unexpected.

Self

2/10

Poor

28 Feb 2026

Paramjot singh

Rude staff

8/10

Excellent

22 Feb 2026

Emily

The room was very very dated, appeared as if it hadn’t been updated in a long time if ever. Room was small but that’s to be expected in Tokyo. Pillow felt as if it were filled with corn or straw? However front desk staff was very kind and helpful with the self-check in. Things like toothbrushes are razors were made available as needed. Close to many shops and restaurants, right next to a 7-11.

Family

6/10

Pleasant

11 Jan 2026

Ryanna

Very small bathroom.

6/10

Pleasant

03 Jan 2026

Kimberley

Staff were nice and helpful. Room is definitely in need of updates. It was loud outside our room due to the proximity of the hotel and ambulances going by. Not the fault of the hotel but just to keep in mind.

Leisure Family

10/10

Exceptional

27 Nov 2025

David

Great room for travelling with a small group. The fridge size made it nice to store beverages and food from the nearby convenience stores. The washer and dryer also allow you to pack less clothing so you have more room for souvenirs.

Leisure Friends

8/10

Excellent

06 Nov 2025

Carmen

Great location! Staff were friendly and checking in and out was a breeze. The room is slightly larger than typical hotels in Japan so that’s a bonus.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Jean Paul

Great value for the price. The rooms are old but kept clean and are a little bit larger than other business hotels/economic hotels in Japan.
The front desk is very helpful and the cleaning persons really put effort.

The location is also great, as it is 7-10 minutes away from Shinjuku Sanchome station or 15-20 minutes away from Shinjuku station.

One downside is you will be in the heart of Tokyo’s entertainment district and it will be noisy throughout the night.

Business_and_leisure Self

8/10

Excellent

19 Oct 2025

sharon

The room was clean, the staff were great and helpful but the hotel is getting a little bit run down. That said it was a good price, convenient and in a safe area. It was a bit noisy at night, but the noise was from the street - not the hotel’s fault. And the noise was no match for a good pair of foam earplugs.

Leisure Partner

4/10

Poor

16 Oct 2025

Jayme

Not what I saw on the reviews, was a dirty room with mosquitoes and carpet was stained. Staff was great! But I will not be staying there again.

Leisure Self

6/10

Pleasant

15 Oct 2025

xiao long

Good location. Room is too old and small. Actually it’s worth the lower price.

Leisure Family

6/10

Pleasant

08 Oct 2025

Lee

Meh

Hotel is old; Staff did not speak English. I was disappointed when I couldn’t send my luggage to the airport with their help. There were someone else’s hair in the bathroom . Room was spacious though . Duck was a cute addition

Self

8/10

Excellent

08 Oct 2025

Ruth

Friendly staff, clean room

8/10

Excellent

24 Sep 2025

Matthew

.

Leisure Self

10/10

Exceptional

13 Sep 2025

Luc

This place was so good, I already miss it.

Very friendly staff. Willing to go the extra mile for you. They absolutely took care of my luggage forwarding. The room was very clean when I came. They provided good amenities and toiletries. Location is amazing as well. Right in the heart of Shinjuku, with excellent restaurants and convenience stores nearby. Public transportation is very close as well.

Self

10/10

Exceptional

28 Aug 2025

Christian

Place was super cozy, right next to a few good food options and staff was super friendly and helpful would stay again

Leisure Friends

2/10

Poor

05 Aug 2025

Mario

Mold

Friends

10/10

Exceptional

21 Jul 2025

Steven

It was close to most things in Shinjuku plus a 7 11 was right next door

4/10

Poor

21 Jun 2025

raymond w

The washroom has lots of mold. The bed and linens are terrible. Nosie and leaking in room aircon.

Partner

6/10

Pleasant

15 Jun 2025

Gabriel

This hotel is more like a motel in a very populated area with businesses. One thing I wished I knew was that’s it’s considered in the red lights district. However, I would possibly stay here again

Leisure Friends

6/10

Pleasant

13 May 2025

Maria

Ok

Leisure

10/10

Exceptional

11 May 2025

Jacob

The staff were very nice and the location was great, definitely would stay here again.

Leisure Friends

10/10

Exceptional

05 May 2025

Abigail

I loved this property and will 100% book it again, specifically room 903. Thank you for the excellent service

Leisure Friends

10/10

Exceptional

29 Apr 2025

Pedro

Good Hotel and great customer Service.

Self

8/10

Excellent

26 Apr 2025

Charles H

Shinjuku

Good location, but somewhat expensive for what you get, as the apartment was a little oldish and need of some upgrades.

Friends_and_family Family

8/10

Excellent

21 Apr 2025

Gretchen

Overall , I like the hotel and the area. I feel relax and safe. The hotel is outdated though.

Leisure Friends

10/10

Exceptional

21 Apr 2025

Hank

Very affordable and modest room. Great staff!

10/10

Exceptional

15 Apr 2025

Fred

Very convenient. Close to many amenities and staff was very nice.

Self

6/10

Pleasant

11 Apr 2025

Rigito

Place itself wasn’t bad. Was right in the heart of shinjuku so that was pretty convenient and nice. Everything was pretty walkable so always had something to do. Just gotta be careful at night. All the people coming up to me was really annoying

Leisure Self

10/10

Exceptional

11 Apr 2025

Neil

The property is clean so if you don't mind a property that's somehow dated, this is a very good choice. In cities specially like Tokyo, location is always key. It is walking distance to the Golden Gai and the Kabukicho area. Less than 15 minutes away from the Shinjuki subway station. The hotel folks are also very friendly and accommodating.

Leisure Self

6/10

Pleasant

01 Apr 2025

rob

What makes this place great is the location. Dining options are everywhere and endless. It’s a few minutes walk to sanchome station to get you to wherever you need to go. It’s way bigger than the typical accommodations you get in Tokyo, but, much of these areas added in the square footage are huge patios to which most ares are unusable. There were 2 of us and we stayed in the 3 bedroom apartment. The third bedroom is more like a partitioned section part in the kitchen area with a single bed. The 2 other room each had 2 single beds. The apartment has 1 toilet room and 1 shower/tub combo. There is a very small tv in the kitchen which looked like a relic from 20 years ago (strictly Japanese channels). If you like to cook, all necessary kitchen appliances and wares are provided. If you don’t read “kanji,” make sure you have google translate because everything is in Japanese writing. Inspect the cups because the first coffee cup I picked up still had lipstick mark. Second cup I picked up had a hardened coffee ring around stain at the bottom of the cup. Overall, convenience rule the day and I would stay here again.

Leisure Friends

6/10

Pleasant

06 Feb 2025

Cameron

The bathtub was not sealed against the shower wall - water went down the wall under the bathtub .

Self

4/10

Poor

12 Jan 2025

Lisa

The hotel is very old and dated. Very noisy. Late night activities

Friends_and_family Family

8/10

Excellent

03 Jan 2025

Connor

Room is outdated. Bathroom is very small. No safe in the room where you can secure your valuables. However location is good. Only a 6 min walk to Shinjuku station and the main areas. Also practically right next to a 7-11 and Family Mart.

Leisure Family

10/10

Exceptional

28 Dec 2024

RILE

Very convenient to go around. Great for family stay.

Family

10/10

Exceptional

26 Dec 2024

bin

Very spacious compare to other accommodations in Japan

6/10

Pleasant

26 Dec 2024

meghal

This is a basic Japanese style hotel. Fine for my 2 nights. Very convenient to the Golden Gai area of Shinjuku. Room was small and clean. Difficulty was with everything in Japanese. Even the labels on the TV remote and remote for the AC and heat. There is an info book in the room, but in Japanese. Do they not get any English speaking tourists,I wondered?

Leisure Self

10/10

Exceptional

04 Dec 2024

2002

good

Self

10/10

Exceptional

23 Nov 2024

Seok Bee

Nice hotel with nice staffs

A nice traditional hotel in the center of Shinjuku.

Partner

8/10

Excellent

10 Nov 2024

Kim Lye

Located just 3 minutes from Shinjuku Sanchome Exit E1. However, note that getting to Exit E1 is another 400 metres from the metro tracks.

Some reviews said that the hotel is old, which i do not quite agree. It is not modern, but it is OK and i do not any issues, everything was functional and clean.

Front desk staff greets everyone who passes by (although i would rather they leave me alone, hehe). They even allowed me to leave my luggage after checked-out, as i have a night flight.

Room is small, but you get what you paid for. Do not expect to pay peanuts and expect a 5-star hotel room standard.

Overall, nice and clean hotel which serves the basic needs and without much amenities.

Leisure Self

10/10

Exceptional

06 Nov 2024

Jossue

The staff was really nice and helpful

Leisure Friends

10/10

Exceptional

03 Nov 2024

Jack

best hotel ever, staff were great

10/10

Exceptional

01 Nov 2024

Alberto

Staff was very nice an pleasant

10/10

Exceptional

29 Oct 2024

William

Staff were very kind

Leisure Self

10/10

Exceptional

05 Oct 2024

Jeff

Location is what this hotel is all about, as it is only a few blocks from Golden Gai. The trek to Shinjuku-Chrome is a little farther down the road, but it still isn’t all that bad. Also, place has one of the best ramen spots in all of Tokyo… seriously, I ate there every night.

As for the staff, fantastic and very friendly all the way!! I love this place, and I would definitely stay again.

Leisure Self

10/10

Exceptional

02 Oct 2024

Debbie

Very efficient check in. Friendly helpful staff. Rooms a bit outdated, but value for money that was fair. Quite spacious, loved being able to open the window for fresh air as with most hotels in Japan. Very good with my luggage and helping me get a taxi. Overall a convenient, affordable and adequate hotel. 🏨

Self

10/10

Exceptional

29 Sep 2024

David

Was right by golden gai and had food nearby. Staff was kind and accommodating

Leisure Friends

6/10

Pleasant

08 Aug 2024

Denis

There were stains on the wall like tea/coffee had been spilt. Room 903.

Air conditioner worked well.

Fine otherwise.

10/10

Exceptional

07 Jul 2024

Dung

We book suite and very large room, clean, have kitchen, sink, microwave, refrigerator...good for family or group of friends. Will book again.

Leisure Family

4/10

Poor

04 Jun 2024

Roy

Very basic and should t be your first choice

We booked this due to an error for the amount of days we had in Tokyo. We needed one extra night on short notice and with credit this was available at a low cost price.

We arrived soaking wet but got very little compassion. We got charged a supplement on our room for which I had very little energy to fight as we were tired and wet.

The rooms haven’t been decorated since the 90s and the mattresses have seen more action than most of the love hotels in Shinjuku, there was dirt visable on the walls and they could have added sauna to the facilities as the room was so hot and stuffy.

It’s very basic and very old, but is well located.

Friends_and_family Friends

8/10

Excellent

04 Jun 2024

david

Ok for overnight

Average hotel in convenient location

Friends_and_family Friends

6/10

Pleasant

24 May 2024

Nate

Quiet, great location, perfect spot for my last night in Tokyo.

Leisure

10/10

Exceptional

21 May 2024

Karen

Super convenient location & amenities, staff is friendly & helpful. Area is a bit noisy but that’s to be expected. Hotel has some minor wear & tear but has all the necessities. Will definitely stay again if I return to Kabukicho!

Business_and_leisure Self

10/10

Exceptional

21 May 2024

Verified traveler

Lovely staff - very thoughtful! Great, central location. Easy check-in and out.

Friends_and_family Friends

8/10

Excellent

21 Apr 2024

Kazuko

The property is a bit old, but the staff is personable, and the amenity is great. It is conveniently located by Shinjuku Sanchome station and many shops and restaurants. I was out all day so needed a place to sleep and shower. The only unfortunate thing was that I could hear people laughing or running, I believe, in the next building. Fortunately, it wasn't all the time and didn't go on late into the night. (I was on the 9th floor. )

Leisure Self

10/10

Exceptional

07 Apr 2024

David Jay

everything was good

Leisure Self

8/10

Excellent

06 Apr 2024

lee

An older property absolutely. Decent sized rooms with a small bathroom. Very pleasant staff.

Leisure Family

10/10

Exceptional

03 Apr 2024

Manuel

No laundry within the hotel. However, there is one nearby 5 minutes walking. Very simple to use even for foreigners. Had options to wash and dry at the same time. Property details didn’t state hair dryer but it did include one.

Leisure Self

8/10

Excellent

26 Mar 2024

narisse

The hotel was quite.Considering the area I felt safe.The staff was very respectful.They greeted us every day . Next to a 7-elevan very convenient.

Leisure Family

6/10

Pleasant

16 Mar 2024

Tzi ian

Staff friendly and helpful but the property is in dire need of renovation. Plenty of amenities provided which is nice, however the old rooms and ancient televisions, peeling wallpaper and Moulding bathrooms makes it a last resort stay. Tolerable for one night, perhaps two at a stretch.

Business_and_leisure Self

8/10

Excellent

15 Mar 2024

Chao

clean hotel

Leisure Self

8/10

Excellent

12 Mar 2024

Bin

Very convenient location to the Shinjuku station. Not really like a hotel and more like a vacation rental. Spacious by Tokyo standards, but not as clean as a hotel.

Leisure Family

10/10

Exceptional

29 Feb 2024

B

Staff are amazing! They helped me when I mistakenly booked the wrong room at no cost and they made me feel safe all the time. Thanks!

Leisure Self

8/10

Excellent

21 Feb 2024

Kristen

I had a nice stay here! There were a few thoughtful touches which were very sweet, and the staff were very nice. This is a very expensive area, so Shinjuku Urban Hotel is a nice option with good amenities and a safe atmosphere.

Self

8/10

Excellent

09 Feb 2024

Yasushi

It is an old fashioned business hotel, almost retro feel to it.But it is kept very clean and my single room was roomier than newer hotels. The mattress was a bit saggy and I hope it will be replaced soon. The bathroom was very compact, but very clean and I loved the retro tile on the wall.
Overall, it is located in a very convenient location with good dining, izakaya and bar options. If you are looking for a good value for a price, this is it.

Business Self

10/10

Exceptional

09 Jan 2024

Christina Ma.

decent and clean

Friends_and_family Family

10/10

Exceptional

31 Dec 2023

Michael

The staff and facilities are very competent for the price offered. The room is clean and staff are easy to approach.
I had no troubles during my stay and happy to use the hotel as a base.

In terms of convenience, it is a bit of a walk from Shinjuku station and depending on the path you take you may pass through Kabukicho, where you might run into many touts on your way to the hotel.

This is not the fault of the hotel, but something to be aware of.

Overall am happy with the accommodation and would recommend.

6/10

Pleasant

06 Dec 2023

Verified traveler

+ Staff were very helpful
+ Good location for nightlife

- Rooms are small, but I guess that's standard in Tokyo
- Water pressure is too weak
- Not sure why, but have to give reception staff my room key card whenever I exited

Self

10/10

Exceptional

14 Nov 2023

Kek

Great hotel..good service and staff try hard with their limited English. Only thing is you can't have guests over.

8/10

Excellent

10 Nov 2023

FILIPE

A decent stay in a slightly tired but obviously loved property. Very pleasant staff, so helpful even if not able to communicate easily in English.

A place to sleep and not much else.

Partner

8/10

Excellent

13 Sep 2023

Karim

The location is very strategic close to a very busy street yet quite and close to JR also 7/11 market is just next to the hotel

10/10

Exceptional

28 Aug 2023

Brian

Beyond excellent service, nice spatious rooms with amenities.

Leisure Friends

10/10

Exceptional

06 Mar 2023

Shantanu

nice place for stay

Leisure Self

8/10

Excellent

20 Jan 2023

Naci

It is very old but not far from train station and we had the huge room relatively cheap.

10/10

Exceptional

08 Jan 2023

JULIE

In between two subway station, easy to walk to even with a luggage, safe area, staff very helpful and nice, clean room

Leisure Self

6/10

Pleasant

16 Dec 2022

Verified traveler

Mixed Experience

Borders a nightlife / red light district so late night/ early morning can have loud street noise. Late checkout requires additional payment. An older property that shows it's age. Good, attentive staff. Clean room.

10/10

Exceptional

30 Jul 2022

Giorgio

Great location, great staff. Convenient, comfortable, cozy.

Leisure Self

10/10

Exceptional

29 May 2022

Joe Lee

It was a very nice and a cozy place to stay, I highly recommend it.

Leisure Friends

10/10

Exceptional

27 Apr 2022

Giorgio

I can't say enough good things about this property. But I will try.

First and foremost the staff are amazing. They went out of their way to accommodate me despite the language barrier.

The location is really unbelievable, right in kabukicho, with lots of great food nearby. There's also a 24-hour laundromat nearby. And if you need it there are dry cleaning services nearby as well. It's also really close to a beautiful shrine that is often visited by locals. There's also a variety of convenience stores nearby, alcohol shops, a cinema, lots of nightlife options, and of course Shinjuku station is only a short walk away.

I had no trouble getting there from Narita Airport on my first day in Japan. I highly recommend this place.

Business_and_leisure Self

8/10

Excellent

09 Jan 2022

Verified traveler

Decent hotel

It was a place to stay for the night

Self

10/10

Exceptional

29 Sep 2021

Goki

Great for family stay, excellent location

The hotel may be a bit old and some of the rooms may look rundown, but the room is actually pretty clean and spacious. The location is excellent, easy access to both Shinjuku and Shinjuku sanchome station. In addition, the service is amazing. The staff are all friendly and they will provide you with your requests as much as possible.

There was an issue with one of the ACs but the hotel fixed it quickly (there are many ACs so even if one is broken it doesn’t really matter).

We needed to extend our stay at this hotel, but the same room we already booked wasn't available on the extended day. So we booked a different room, which meant we would have to pack up and checkout once to move to the other room.

Without our knowledge, the hotel actually negotiated with the other guest if we can switch rooms so we don't have to move out of our original room anymore. Talk about hospitality at its finest.

There is a bit of noise at night (mostly police cars and ambulances) perhaps because it is right at the edge of an entertainment district. But overall the friendly staff, the nice room, and the great location outweighs the downside unless you would have sleep issues with noise at night.

Friends_and_family Family

8/10

Excellent

12 Dec 2020

SeHun

Nice place

Very good place for me to stay

Self

10/10

Exceptional

09 Mar 2020

Verified traveler

Excellent location very close to Kabukicho and Golden Gai. The staff here were truly amazing. Everyone was very professional, helpful and friendly.

Business Self

10/10

Exceptional

05 Jan 2020

Nazeem

Acceptable

Acceptible cheap accomodations

Self

6/10

Pleasant

29 Dec 2019

Stephine

Full service apartment hotel.

Did 5 nights stay with family (7 of us, 4 adults and 3 children). Location is about 15 mins walk from main Shinjuku station, at the rowdier Kabukicho district, but it also has a lot of food options and also 24 hours eateries within walking distance. Room layout seems to be converted from an old office unit, but is well equipped with dining area, kitchen, washer and dryer. Everything is comfortable but a touch old and age is showing in everything in the room. Free WiFi is strong and stable. Best thing about the hotel is the excellent and friendly service of the staff. Do not forget to try the wonderful ramen just beside the hotel (the one with the black and white sign)

Friends_and_family Family

6/10

Pleasant

25 Dec 2019

Miss

Spacious and good for family of 4. Staff was friendly and helpful. Free coffee at lobby throughout the day was nice.

However, room had stale cigarette smell and the futon beds smelled off cigarettes which made the stay unpleasant.

Building sound proofing is not good, can hear ambulance sirens from nearby hospital every night.

Leisure Family

10/10

Exceptional

30 Jul 2019

Verified traveler

Loony and nice for family group. Good location and value.

Leisure Family_with_children

10/10

Exceptional

27 Jun 2019

Verified traveler

Room was very simple but spacious. Some of the most friendly staff I've ever had the pleasure of dealing with! Would stay again!

Leisure Friends

10/10

Exceptional

30 May 2019

Verified traveler

Super spacious!! Can't believe such a hotel exists in Tokyo! I enjoyed the stay.

Business Self

10/10

Exceptional

25 Mar 2019

Verified traveler

The hotel is on a smaller scale so it was not overwhelming. Check in was easy and fast. Our reservation included both traditional, western type rooms and had everything we needed.

Leisure Family

10/10

Exceptional

17 Mar 2019

Verified traveler

Lovely place in Shinjuku

Very large area for a place in Shinjuku, great amenities...perfect for a family. The staff is helpful but their English is pretty basic.

8/10

Excellent

25 Jan 2019

Verified traveler

Family stay.

Friendly staff eager to help and assist. Good location. Close to a subway exit.

Family

8/10

Excellent

28 Dec 2018

Yong Swen Christine

We were given the highest floor with 2 rooms which came with a living room & kitchen. Spacious for 2 adults & 4 children. The place was cleaned everyday. Reception staff were very polite and helpful. Less than 10 minutes walk to Shinjuku Station. Other than hearing the siren of passing police cars or ambulance every now & then during the night, it was a pleasant stay.

Family

8/10

Excellent

25 Dec 2018

Verified traveler

Small, old but with very friendly staff. Room was comfortable.

8/10

Excellent

12 Nov 2018

Roldan

Nice hotel.

We had a good stay. The hotel is surrounded by restaurants and convenience stores. Plus factor is fhe free coffee at the lobby which can be had anytine. Staff were great, spoke english. Rooms were a bit bigger than usual japanese hotel rooms.

Family

8/10

Excellent

20 Oct 2018

Annie

Good location, surpsingly spacious room.

The entrance of the hotel is relatively hidden but still easy to find. There's a 7/11 next door and bakery across the road. The hotel itself offers free coffee in the foyer and a microwave to heat meals. The staff may have limited English but are very happy to help.
The room we were in was surprisingly spacious with a couch and desk.
The location is good with metro entrances very close by. It's about 10mins walk to JR Shinjuku station.
It is very close to Golden Gai and there are many options for eating, shopping and entertainment.
For our first trip to Japan we we're happy with this hotel.

10/10

Exceptional

07 Oct 2018

Janet

You can never miss this spacious apartment.

Very valuable hotel. Spacious apartment with three bedrooms, plus dressing room! Clean and spacious. Kitchen is all functions! Can’t imagine it is in Japan Tokyo! Super apartment, staff are nice and friendly! They bow every single time you going up the lift.

Friends

8/10

Excellent

01 Oct 2018

Andrew

Great for a large group

This hotel is in a great location, a short walk from three subway stations and close to the Shinjuku action. The 11th floor is a self-contained apartment. It is very large and could accommodate up to 8 people comfortably, maybe more. 2 large single beds plus a Japanese style room that can hold many futons.
The highlight of our stay was the staff. They were so helpful from the moment we checked in, until the moment we left. From making suggestions on local attractions through to lending an umbrella, nothing was too much trouble.

10/10

Exceptional

12 Aug 2018

Chad

Exceeded my expectations!!

My entire stay exceeded my expectations. The hotel was clean, staff was friendly and the location was perfect for what I was doing while in the area! I would recommend this hotel for anyone looking in the area!!

Family