E-hotel Higashi Shinjuku

2/10

Poor

12 Mar 2026

Jorja

The prompt for this asks to write a review to help travellers plan better. My advice to plan better and have a more enjoyable experience in Tokyo is to NOT book this hotel. I have just left and not slept for a week. The sirens, alarms and noise from outside is overwhelming and carries on all day and night. It feels like your window is always open. The staff were extremely rude and not helpful at all. They didn’t clean our room when we put the sign up on the door, advised that we can bring down our own rubbish and one time only made up our bed rather than change the sheets. The rooms are tiny and the pillows are so bad that I’m going to have to pay thousands of dollars just to repair my neck. When I asked for a soft pillow they said they didn’t have any. When issues were raised, we were only offered a refund if we left by 11am that day which we couldn’t because we had booked an activity. I’ve slept on airport floors, at bus stations, party hostels and I even caught bed bugs once in Spain whilst travelling and this hotel is without a doubt the worst place I’ve ever been with the poorest customer service. Please do yourself a favour and never come here. The reviews are not accurate which has gotten me to truly believe the staff or manager there must be writing them themselves. Awful awful awful.

Partner

8/10

Excellent

10 Mar 2026

Linda

The staff was very nice, easy check-in process. There is coin-op laundry on two of the floors. You can get the front desk to give you change for bills. Never had an issue with finding an open machine. They don't dry super well, but that is sort of expected. Would recommend putting in small loads. There is a Tully's downstairs, which we didn't go to but is a nice convenience. The subway entrance is right next door which was appreciated.

The mini fridge was nice to have and location was close to points of interest.

The elevator from the ground floor to the hotel lobby was broken so somewhat inconvenient. The room for four people is a bit small, but I chalk that up to Japanese hotel rooms. The hotel itself feels a little outdated, but nothing egregious. I would stay here again.

Family

10/10

Exceptional

09 Mar 2026

Usman H.

Very reliable and convenience .
Look for the next trip and need deep discount price , ha ha ha

Friends_and_family Family

4/10

Poor

08 Mar 2026

Alicia

Very very small room and bathroom. I understand this to be the average size in Japan but if you're tall/big I'd encourage you to look elsewhere. The air conditioning only seemed to run hot so we had to have the window open and the main road was extremely noisy throughout the night meaning we did not sleep well for the 4 nights we were there. Subway stations nearby and close to the golden gai area and shinjuku centre.

Partner

8/10

Excellent

07 Mar 2026

Yvonne

Small rooms but very comfortable, right next to a train station. Not in the busy part of Shinjuku.

Partner

10/10

Exceptional

07 Mar 2026

Keelan

Perfectly located right next to central station and many convenient stores and shopping nearby

Partner

8/10

Excellent

13 Feb 2026

Julalak

1 ⭐️star off for:
I had questions regarding luggage shipping, staff seem to be speaking decent English were always confused when questions asked. I understand the language barrier though luggage forward is a very common thing that hotels do.

Because of staff appeared to be uncertain, it made me feel super uneasy, I’m not sure if they understood but did say okay anyways???

⭐️⭐️⭐️⭐️
Location is next to local subway, one station away from JR line Shinjuku. Which is great.

Very close to Kabukicho. Lots to see. There were a lots of siren sound from ambulance that go by. I think the hospital is close by? If you are light sleeper, get some earplugs.

Typical small room. Luggage could be stored under the bed.

10/10

Exceptional

13 Feb 2026

Mark

The staff was amazing! Super friendly and helpful during my stay. I thoroughly enjoyed my time

Leisure Family

10/10

Exceptional

05 Feb 2026

Alex

Easy check in, clean rooms. Please note - rooms / bathrooms are really small

Leisure

10/10

Exceptional

29 Jan 2026

Jamaica

Seamless check and in check out. Made up our room and replenished new sets of towels and bed sheet.

Downside, we are facing the main road so it was very noisy at night.

6/10

Pleasant

28 Jan 2026

Yuliya

cheap, old, windows don't open but this is what you get for the price

10/10

Exceptional

28 Jan 2026

Kyle

My 5th time staying here and never have any issues.
Rooms are comfortable for a relaxed nights sleep after a big day out walking.
Great spot right above train station, konbini, cafe, restaurants and a McDonald’s across the road.

Leisure Partner

10/10

Exceptional

27 Jan 2026

KC

Prime location and good value for the area

Leisure Self

10/10

Exceptional

26 Jan 2026

Bradley

Great location, had everything we needed!

Leisure Partner

8/10

Excellent

19 Jan 2026

Raziel

Walkable area to the stations. There’s a laundry but it takes awhile to dry the clothes. Good staff. The one thing I didn’t like was how small the washrooms are and there’s loud ambulances almost every hour during at night.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Jackson

Room

8/10

Excellent

29 Dec 2025

Wing Hay Aldous

convenience

Business_and_leisure Family_with_children

8/10

Excellent

28 Dec 2025

Alan

The room was cleaned daily and staff were courteous. However, the toilet has a constant urine smell despite it being cleaned and dry. On the first day, we noticed a stain on one of the bath towels and became concerned on the cleanliness. But the towels were clean in subsequent days. The stay was acceptable. It’s literally located next to the subway entrance/exit. Having said that, you need to use Apple Map to navigate to and from the airport and look for lifts should you have big luggage. The airport limo bus is not nearby.

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Simon

Great place to stay

2/10

Poor

03 Dec 2025

James

This Hotel is awful and the pictures are very deceiving the hotel is very dated and the cleanliness is terrible.
Our room still had the previous guest items in the fridge and fake eyelashes stuck to the wall the duvet inners are literally yellow with stains.
To top it off this is located right next to the fire station so fire alarms all night.
Very disappointing as we were looking forward to a nice relaxing stay for the last three days of our time in Japan but we seriously considered forfeiting the money spent at this Hotel to book another Hotel.

Leisure Partner

6/10

Pleasant

25 Nov 2025

Liana

Small but clean

6/10

Pleasant

24 Nov 2025

Ryan

Staff was really helpful with any questions as well as luggage forwarding. Doing laundry was decent.

Location is reasonable relative to Shinjuku but it's very loud at night due to emergency vehicles and being on a main road. Would not recommend for families. Single traveller is ok.

Leisure Self

10/10

Exceptional

22 Nov 2025

Julio

Staff was very friendly and helpful. Room was very good for price. We hope to stay again

Leisure Partner

10/10

Exceptional

17 Nov 2025

Cindy

Room was clean. Staff very friendly. Dryer seemed to take forever to dry.

Leisure Partner

10/10

Exceptional

17 Nov 2025

ASHUTOSH

Yes room was cleaning and done everyday

Leisure Family

6/10

Pleasant

17 Nov 2025

Timothy

Rooms a bit dirty, and a lot of noise throughout the night

10/10

Exceptional

14 Nov 2025

Francyne

Close to everything , room was a little bit small but nothing that we couldn’t manage!

10/10

Exceptional

13 Nov 2025

Dennis

Small room but its clean..i suggest next time they only follow the 2pm check in time..they dont even think some of the cus

Partner

10/10

Exceptional

10 Nov 2025

Natasha

Yes absolutely amazing service outstanding people thank you

10/10

Exceptional

10 Nov 2025

Atif

Location is 10/10, with the Higashi-Shinjuku train station next door to the hotel, loads of restaurants, 7/11s, and a coffee house nearby.

Perfect for location and walking distance to Shinjuku.

Would definitely stay here again.

Thank you to all the staff at the hotel.

Leisure Family

6/10

Pleasant

07 Nov 2025

Gloria

Didn’t like the breakfast compared to other hotels. Wasn’t as nice overall condition of the other hotels I stayed in Tokyo. I think you end up paying more to stay in Shinjuku and get less for your money.

Leisure Partner

10/10

Exceptional

07 Nov 2025

KEVIN

Stayed here for 2 Tokyo trips now. Still my favorite hotel to visit, staff is friendly and helpful, luggage delivery is available and this hotel is right next to the train station, like 5 steps from the door. Highly recommend if you're looking for a budget friendly option.

Leisure Partner

8/10

Excellent

07 Nov 2025

Isabel

Good Location. Train station nearby is a great amenity.

Staff were helpful and kind and spoke basic English.

Partner

4/10

Poor

05 Nov 2025

Kingsley

I am 6’0 and it was just a bit

10/10

Exceptional

23 Oct 2025

Alexander

This hotel is at the Northeast corner of Kabukicho. I booked the 2 bed room that faces the intersection. 4th floor room was pretty quiet to regular traffic. Laundry station was on the 4th floor as well. There is a train station entrance next to the hotel doors that has a straight line route to Akihabara. This room was the most spacious out of three 2 bed hotels I booked in Tokyo for a week. There is a CoCo Curry across the street north and a Mcdonalds to the east with plenty of other places to eat within sight of the hotel.

Leisure Friends

6/10

Pleasant

19 Oct 2025

Darren

The workers here are awesome!!!
The room is tiny like a train room. We are not tall and our knees hit the door in the bathroom.
The condition of the hallway is not so nice, as carpets look dirty or stained. The breakfast is at Tully's and you choose a drink and a food (one french toast, or hotdog, or a sandwich).
Rated this place as ok because staff are great. Location is good.
Would not stay here again though.

Leisure Partner

8/10

Excellent

17 Oct 2025

xi qin

Rooms are small especially the bathroom, but everything is clean. Walkable to subway stations and convenient store down stairs

Leisure Friends

10/10

Exceptional

16 Oct 2025

Alon

Nj

8/10

Excellent

16 Oct 2025

William

The staff was very pleasant and helpful in answering diverse questions about the area. The rooms were clean and convenient but really small. No chair but a stool for the desk although that's where I put my small suitcase. The bed was big enough that I could put my larger suitcase on the side of it and still have room to sleep. I think it might have fit under the bed if I didn't need to open it.

Business_and_leisure Self

10/10

Exceptional

11 Oct 2025

Joel

Clean room

Self

8/10

Excellent

09 Oct 2025

RAMIE

Hotel was clean,staff nice. The hotel was right by a train entrance. The only problem was the room was so small,no room for luggage we ended up putting them under the bed.

Leisure Family

8/10

Excellent

06 Oct 2025

Marlon

Friendly staff…!

Leisure Partner

8/10

Excellent

06 Oct 2025

Andrew

The best thing was the location. Right next door to the metro, a short walk to Kabukicho and the centre of Shinjuku

Leisure Self

8/10

Excellent

05 Oct 2025

Katherine

Clean room. Good location. Close enough to the huddle and bustle of Shinjuku but also much quieter. Good for a family

10/10

Exceptional

05 Oct 2025

Anto

Lots of restaurants nerby,metro and bus station around the corner

Leisure Partner

10/10

Exceptional

05 Oct 2025

Benjamin

Awesome spot , convenient for Shinjuku area..

Clean and easy , friendly staff

Business_and_leisure Friends

8/10

Excellent

01 Oct 2025

Martha

Very good location, many restaurants around, one block to the subway

Leisure Partner

8/10

Excellent

27 Sep 2025

Willa

Nice and clean room, close to the subway, only the room is so small for 2 persons, bathroom is so small, if you’re tall you can hit your head in the ceiling, and i wish there’s English programs or channels in the tv.

Leisure Self

2/10

Poor

27 Sep 2025

Yoonji

Room extremely dirty.

8/10

Excellent

26 Sep 2025

Martha

Staff is super friendly ! Shopping close by and walkable, train station near by!

Leisure Family_with_children

10/10

Exceptional

23 Sep 2025

Travis

Friendly and helpful staff- excellent location beside the subway station.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Emily

Great location train station very close but right by a main intersection so lots of sirens all night

Leisure Partner

6/10

Pleasant

14 Sep 2025

David

Unmaintained, dirt hallways

The hallways were dirty, massive stained floors. There was some chocolate balls in the hallway which were there on the day I checked in, 3 days later it it was still there, and the cleaners had put their cleaning bags right next to it.

8/10

Excellent

10 Sep 2025

Daneus

Small room, but as expected in Tokyo. Bed was comfortable though and 1 water bottle per person per day is included.

Leisure Partner

10/10

Exceptional

06 Sep 2025

Marco

Great

Nice hotel. Fantastic location, right next to metro station. Room is small, but nice and cosy aswell. Staff are very friendly and helpful. The free breakfast is very average if im being honest.

Self

8/10

Excellent

03 Sep 2025

Stephanie

LOCATION:
Very convenient right across a subway line. A station away from Shinjuku so centric but away from chaos.
Several restaurants nearby and the coffee shop next door was great!
Very easy to get to from HND airport.
ROOM:
The room was “Tokyo-small”. Full size bed, small restroom, mini fridge, small desk. Space under bed to pull our luggage in and out.
It was two adults, female 5”1 XS and male 5”11 M; we fit just fine in the bed and traveled with one carry-on and two backpacks, which also fit fine. ((I saw comments about the rooms “definitely” not being for two people, the room could be uncomfortable for larger people and larger suitcases. The restroom was tight for the male occupant)).
Bed and pillows were comfortable, room was clean, no smoke smell, natural light through the window was a plus.
AMENITIES:
Basic lobby, elevator from first floor to lobby on 2nd floor, additional elevator for the other floors. Coin laundry in 3/4th floors (30 min wash for ¥400, 30 min dry for ¥100).
STAFF:
Friendly staff, very welcoming. They stored our luggage in the morning until our check in, and they helped us ship our luggage to our next hotel in Onomichi (cash only for this service as they pay a 3rd party)
Overall I’d stay there again. This hotel worked out great for us!

Leisure Partner

10/10

Exceptional

28 Aug 2025

Pranav

Good place to stay

10/10

Exceptional

26 Aug 2025

Kirby

Staff were friendly and attentive, good location.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Juhyun

very convenient location. very friendly staff. i thought the room was small at first but you get used to it very quickly

Leisure Family

8/10

Excellent

14 Aug 2025

Pavan

Great location, nice view from 12th floor

8/10

Excellent

12 Aug 2025

Marygrace

Tiny but affordable and comfortable

Leisure Partner

6/10

Pleasant

08 Aug 2025

Eleanor

A little far away from main shopping area, but staff was very nice, small bathroom, AC worked, bed was good enough.

Leisure Partner

10/10

Exceptional

05 Aug 2025

Elizabeth

Our stay was wonderful, we had concerns while booking-about the size of the room but when we arrived it was great and fit both my daughter and I perfectly fine. The staff were amazing, kind and helpful. We loved the view and didn’t feel it was noisy at all. Definitely would book again.

Leisure Family

10/10

Exceptional

30 Jul 2025

Alfred

Good

10/10

Exceptional

28 Jul 2025

Lauren

loved being solo here!

10/10

Exceptional

25 Jul 2025

Jennifer

This was our first time staying in a different area of Shinjuku. The property was located next to a metro which was very convenient. The staff were friendly and helpful with any questions and with shipping our luggage to Toyama.

The rooms were clean and quiet. I loved that we were next to a Tully's, McDonalds, Lawsons, and Don Quixote. There were a ton of restaurants in the area as well. It was a short walk to see Godzilla in Shinjuku and it gave us a chance to explore another side of Tokyo.

Leisure Family

6/10

Pleasant

24 Jul 2025

Zuanne

50/50 on this hotel

Great staff, very friendly and helpful. Great location, very convenient for many things. The rooms are very small, like college dorm rooms. The beds are very hard and hard on the back. I’d rather sleep on the floor. The pillows are equally as hard.
The bathroom, especially the shower is bite sized. Literally half a shower.

Self

4/10

Poor

24 Jul 2025

Nick

Room too small especially the bathroom and not very clean with mould on curtains. Fridge not working properly Location was great, bed ok, ac works well.

Leisure Family

6/10

Pleasant

23 Jul 2025

Henry

Internet was poor

Leisure Partner

10/10

Exceptional

23 Jul 2025

Marlyn

Small but functional room, perfect for 2 people. Very clean and its convenient when it comes to subway transportation. Have also a 7 eleven store near the hotel good for grabbing some night snacks or breakfast. Our stay here is wonderful. Staff speaks English.

Leisure Family

6/10

Pleasant

19 Jul 2025

Chantelle

Hotel was in a good area, staff were lovely but room was very small. The curtains right next to our heads on the bed were very very dirty and there was some old food on the floor.

8/10

Excellent

16 Jul 2025

Dennis Arroyo

Easy access to subway and restaurants/convenient store.

Leisure Partner

4/10

Poor

30 Jun 2025

Lissette

Black mold in tiny bathroom, roo.s are too small and humid, the bed comforter a d pillows were nasty/dirty/hard. Dont use the bidet it is filthy and disgusting

Leisure Family

10/10

Exceptional

22 Jun 2025

Karen

quiet area away from businesses of kabukicho

Leisure Family

10/10

Exceptional

16 Jun 2025

Anthony

AMAZING HOTEL, FRIENDLY STAFF, SAFE NEIGHBOURHOOD, LOTS OF OPTIONS TO EAT AND CLOSE TO HIGASHI SHINJUKU STATION WHICH IS CONVINIENT TO GET TO SHINJUKU TO ACCESS ALL MAJOR TRAIN LINES. BUT E HOTEL IS AMAZING, DEEP CONCERN AND CARE FOR THEIR CUSTOMERS I RECOMMEND THEM TO ALL LOOKING FOR A PLACE TO STAY 100000/10 AMAZING! AND THEIR WASHING MACHINE AND DRYERS ARE SO MUCH BETTER TOO! THANKS E HOTEL YOUR AMAZING ❤

Leisure Self

8/10

Excellent

11 Jun 2025

Chheng

Very easy to walk around.

Leisure Family

2/10

Poor

10 Jun 2025

Bert

Not enough towels.

10/10

Exceptional

06 Jun 2025

Nicolas

Very polite and efficient staff

Friends_and_family Friends

10/10

Exceptional

05 Jun 2025

Eric

Excellent location, attentive staff and daily cleaning of rooms.

Leisure Partner

8/10

Excellent

04 Jun 2025

Chheng

Lots of shops and close to subway

Leisure Family

8/10

Excellent

03 Jun 2025

Lorraine

The hotel was clean the room was comfortable. With a family of 4, wish there were more electric outlets due to multiple computer used at one time but overall was sufficiently stocked amenities. The location is awesome!

Friends_and_family Family

4/10

Poor

31 May 2025

Jason

Like a lot of people have mentioned, very close to some station where ambulances depart from so you will hear loud sirens every couple hours.

Leisure Partner

6/10

Pleasant

20 May 2025

Verified traveler

Basic hotel

This is just a basic hotel. The rooms are small and dont have any storage. The pillows were not great but the bed was decent enough. I was disappointed that the bidet toilet did not work in the hotel room.

Partner

10/10

Exceptional

14 May 2025

Angel

I like the hotel, just didn’t like how small the room was but it did the trick!

6/10

Pleasant

06 May 2025

Samantha

It was okay, smallest of the 4 hotels we stayed at but overall did what it was supposed to do.

Leisure Partner

8/10

Excellent

05 May 2025

vinsent

The staff were friendly but need to be more proactive to give sound advice on room configuration to customers

Leisure Family

8/10

Excellent

02 May 2025

Maryam

Nothing spectacular; you get what you pay for

Bed was really uncomfortable- besides that, you get what you pay for

Partner

10/10

Exceptional

30 Apr 2025

Sean

Very clean, and super convenient. Rooms were available at a great price.

Leisure Partner

8/10

Excellent

30 Apr 2025

Harvey Flynn

Had a great stay here. It’s in a great location for getting around Tokyo - also lots of food and bar options in the area.

The staff were amazing. Really helpful and friendly. Added plus is they organise a courier service for your luggage if you’re travelling around.

It has to be said that the rooms are pretty small but we didn’t mind as we were out a lot and there is space under the bed to put suitcases.

Leisure Partner

10/10

Exceptional

29 Apr 2025

Roddy

Sheets can be cleaner

10/10

Exceptional

29 Apr 2025

Sachin

The hotel is conveniently located next to the subway and the shops. It is also neat and tidy with excellent house keeping.

Leisure Family

6/10

Pleasant

20 Apr 2025

Jennifer

was fine for a last minute room we needed

8/10

Excellent

16 Apr 2025

Ian

Great area! Close walking distance to many areas and transportation

8/10

Excellent

16 Apr 2025

Brian C

The rooms are vary small.

Leisure Self

6/10

Pleasant

11 Apr 2025

TAK YEE

Very old hotel, facilities are very out of date and not in good condition.

Friends_and_family Family

4/10

Poor

11 Apr 2025

Tatsuro

It’s in a convenient location, but building and amenities are very old. It is good if you just need a place sleep and not planning to stay inside.

Business Self

8/10

Excellent

08 Apr 2025

Barrie

It was a bit cramped even for Japanese hotel standards. The staff was great and it was clean, but I couldn’t even shut the door to use the bathroom because my knees wouldn’t fit if I closed it.

Solo travelers I think it’s perfect. With a partner it’s pretty rough.

Leisure Partner

6/10

Pleasant

01 Apr 2025

Angelica

.

Leisure Family

8/10

Excellent

30 Mar 2025

Lucas

The room was a little small which was expected, but completely fair for the price. It was also in a relatively good area that let us traverse to other parts of tokyo easily. Would reccommend for short trips!

Partner

6/10

Pleasant

26 Mar 2025

KimHanh

The hotel is in the convenient location. The room is so tight.

Leisure