Name: RoNa Hotel
Address: 7-24-4 Shinjuku, Tokyo, JP

10/10

Exceptional

03 Aug 2026

AHMED

Quite area. Nice little space. Only problem was spiders. We found three spiders on the ceiling.

10/10

Exceptional

24 Jul 2026

Brandon

Great place!

10/10

Exceptional

16 Jul 2026

Troy

This tiny hotel was full of charm and local atmosphere. I commend them on their efforts to provide this service to visitors and hope they succeed.

The room, while small was adequate. The bathroom and shower area was impeccable. They definitely provided a generous supply of towels.

We visited on one of the hottest days of the summer and so really appreciated the cooler! It worked well and made the stay comfortable.

The staff helped check us in and was courteous and very helpful. I really liked the entry system into the room! Very efficient and easy to use.

Another great feature was its \"closer\" proximity to Shibuya crossing (only 4 train stops) and other sites in the Tokyo area.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Billy

This was our first hotel experience in Tokyo and very pleasantly surprised. The hotel staff was helpful with all our questions. The hotel was also conveniently situated walking distance to the subway station, convenient stores and some local restaurants.

Family_with_children

10/10

Exceptional

25 Jun 2026

Wai Kwan

Family friendly place.

Family_with_children

10/10

Exceptional

24 Jun 2026

Helen

We had a a very good stay. Our room is at the 1st floor, spacious for 4people. Bunk bed is very sturdy so you dont feel if the other person is moving in bed. Check-in is straightforward, very easy thru ipad. Keyless entry is the best. Location is quite tuck away in the neighborhood which we like; only short walk to train station. Highly recommended!!!

Family

10/10

Exceptional

21 Jun 2026

Helen

Rona hotel is more than what i have expected. Excellent location! Very quiet area. Convenience store left right and center. Our room is big enough for 4 adults. Nice comfy bed. Walking distance to shinjuku center where everything happens. Highly recommended!!!

Family

10/10

Exceptional

09 Jun 2026

Rhonda

Hotel was very clean and comfortable for 4 adults. This is an unmanned hotel, so keep that in mind before booking as you will not be able to forward or store your luggage or ask questions. The neighborhood was a bit rough, but 2 stations were a short walk from the hotel.

Family

10/10

Exceptional

08 Jun 2026

Desiree

Great location and spacious for a family of 4!

Family_with_children

6/10

Pleasant

07 Jun 2026

Chad

We had three issues during our stay. We arrived 30 minutes prior to our check in time. As there are no staff and only an I-pad there was no way to request an early check in time we tried emailing and phoning provided numbers but nothing worked.

Prior to arriving at this property we had stayed at three other properties. In comparison the beds at Rona were far worse. The mattress were thin and hard. All members of my family complained each morning.

The tv did not offer access to channels without subscribing to a Japanese tv service. No opportunity to link apps.

Apart from these issues the property was adequate and as described.

Family_with_children

6/10

Pleasant

01 Jun 2026

Diana

Room was small, had a weird odor in the hallway, requested room cleaning and never got the room cleaned, washing machine came with one pack of laundry detergent for our 5 night stay.

Family

10/10

Exceptional

23 May 2026

Rachel

Great location, well equipped and spacious for Tokyo standards. Quiet neighbourhood with ith good stores close by bakery, coffee, curry, Lawsons and 7-11. Easy 3 minute walk from nearest station

Family

10/10

Exceptional

21 May 2026

Susana

Good location, clean and spacious place, close to station. I will recommend the place to my friends.

Family

10/10

Exceptional

05 May 2026

vivek

All good

Family_with_children

10/10

Exceptional

06 Apr 2026

Jennifer

Clean, responsive staff, great size for my family of 4, and in a nice quiet area. The location is close to the train station, but also a comfortable day walk with tweens to the National Garden, Meiji Shrine and Harajuku, and the metro area of Shinagawa.

Family_with_children

8/10

Excellent

03 Apr 2026

Amitkumar

There is NO elevator. Our room was on the second floor and had to carry four 60 pound suitcases up a narrow and windy staircase. Kitchen was enough to cook shrimp, salmon, and Wagyu for the family. Subway is approx 10-15 minute walk away. Great restaurants and convienence stores nearby.

Family_with_children

10/10

Exceptional

25 Mar 2026

Sikander

This is a little older property. But for a family of four, this was excellent. Had everything, kitchen, microwave, fridge.
Fantastic location. Walking distance to resturants, shopping and attractions.
Will definitely stay here again.

10/10

Exceptional

21 Mar 2026

Nancy

We got the double bunk beds room and it was spacious! We could open multiple luggages at once and I greatly appreciated the separation between the sleeping area and the washroom areas. Overall, very spacious and easy to access.

Friends

10/10

Exceptional

17 Feb 2026

Maricar

Very nice hotel, located on a quiet peaceful street and close enough to tourist attractions. My family and I will definitely be coming back if we plan on staying near this area again.

Leisure Family

8/10

Excellent

28 Dec 2025

Anthony

Room was nice and clean. The location was perfect and close to everything for getting quick essentials. Also, the Indian restaurant across the street has fantastic curry meals.

Leisure Family

10/10

Exceptional

16 Dec 2025

Roni

Clean room, amenities, short to walk metro and safe

10/10

Exceptional

16 Dec 2025

Roni

Very clean, cosy, good facility and great location.
The family enjoyed our 6 nights stay. We Can’t wait to stay again. Thank you🤗

10/10

Exceptional

10 Dec 2025

Roni

Very clean rooms, good amenities and comfortable.

10/10

Exceptional

16 Nov 2025

John

Room was very clean, very easy to navigate check-in/ out

Friends_and_family Friends

10/10

Exceptional

10 Nov 2025

Sosefo

Check in process was easy, rooms were clean, had great amenities. Washing machine was great and easy to use.

Leisure Friends

8/10

Excellent

27 Oct 2025

John

Very roomy 4 bed bunk beds with a kitchen area and seperate bathroom.There is no staff on site but the check in process via tablet was simple enough

Only real issue is that there is no elavator and a very narrow staircase if you have big luggage

Leisure

2/10

Poor

20 Oct 2025

Olufunso

There is black mold in the bathroom and they refused to refund our stay. We had to leave after the first night and check into another hotel. If that wasn’t bad enough the WiFi was spotty and the washing machine had not been cleaned

Leisure Family

8/10

Excellent

08 Oct 2025

Ryan

It met our expectations, was clean, had good utilities, nice balcony, good location, easy check in process. Beds and pillows could have been more comfortable.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

MEI JUAN

If they can add the elevator, it would be better for the customer's with luggages.

Leisure Family

10/10

Exceptional

25 Sep 2025

Kurt

Great property. Clean and easy process.

Leisure Friends

8/10

Excellent

19 Sep 2025

Carla

Very spacious rooms loved it

Leisure Friends

8/10

Excellent

11 Aug 2025

Connor

Solid location, beds aren’t great but not bad

Leisure Friends

6/10

Pleasant

07 Aug 2025

binh

It's was ok. Felt more like dorm room than a hotel. Would not recommend for family. Saw 2 cockroaches which means room was not cleaned properly.

Leisure Family

8/10

Excellent

01 Aug 2025

arlene

Great location for exploring Sinjiky, Harajuku, Shibuya areas. Close to a train station, Lawson and 7-11. Perfect room for a family of 4 as our room had 2 bunk beds.

Leisure Family

10/10

Exceptional

31 Jul 2025

Shelley

This was a lovely, clean and tidy room in a great area with great facilities. I would highly recommend staying here.

8/10

Excellent

22 Jul 2025

Michele

Our family of four enjoyed our stay at Rona. Be aware that there won’t be a person to assist with check in and out, but respond quickly to questions and requests through email. Beds were comfortable, quiet neighborhood nearby to attractions & transportation. Laundry is directly in the room, which is great. Terrific coffee shop is neighboring the hotel, very convenient in the mornings.

Leisure Family

8/10

Excellent

18 Jul 2025

Cari

Our room was much smaller than I anticipated. I didn’t realize we didn’t have an actual table but that the tray table in the room is what was considered a table. It had a kitchen sink, stove, microwave, plates, washing machine/dryer combo was a must, etc. so it was good for our purposes. The room was on the third floor, no elevator and ac was not on when we arrived. We were very hot from being outside in the heat so entering a room even hotter was incredibly difficult. Once the ac was running, it cooled very well but took some time. Really wish it had been on prior to us getting there. We had the 3 twin bed room, others were larger but already sold out. I’d say go for the larger rooms if you can but if you don’t mind the small space, it’s functional and was fine for 2 adults and 1 child. I wouldn’t try for more people.

Leisure Family

10/10

Exceptional

19 Jun 2025

Juliana

We loved our stay at the Rona Hotel. It was very convenient and our favorite thing was the shower. I have never have such and amazing shower pressure anywhere in the world. My only feedback is to get better signage about the place. The sign is very small and we had trouble finding the place. Other than that, it was a great location for our family of 4

Leisure Family

8/10

Excellent

19 Jun 2025

Emma

Great size accommodation

Leisure Family

8/10

Excellent

11 Jun 2025

Alyssa Jeanne

Good location. And the room is pretty good for a group of 3. The location is also near a metro station and a couple of convenient store and restaurants. It's also one bus away to the heart of Shinjuku. The only down side is the hotel doesn't have a elevator which made it hard for us bringing in and out our luggages. We're on the 3rd floor and the stairs are narrow. We struggle bringing down 6 luggages when we were leaving.

Leisure Friends

8/10

Excellent

24 May 2025

Inda

It was nice but it wasn’t the greatest. The bidet did not work.

Friends_and_family Family

8/10

Excellent

17 May 2025

Evelyn

Great place to stay! It was great for 2 ppl. The space is a bit small if you have two huge luggages (had to manoeuvre luggages to open them)
Only negative is the main entrance to hotel does not have a lock so anyone can open it. Rooms need a code to get into so relatively safe and we had no issues

Leisure Family

8/10

Excellent

15 May 2025

Kit

Good response time from property managers

Leisure Family

6/10

Pleasant

22 Apr 2025

Manon

The location was convenient in terms of access to a train station, but it's about a 15-minute walk from the heart of Shinjuku, so keep that in mind if you're planning to explore the area on foot. The place itself felt more like an Airbnb than a traditional hotel. There’s no front desk or staff presence, and check-in was completely self-service.

One major downside was the lack of an elevator. The staircase is incredibly narrow and steep, and carrying luggage up multiple flights was exhausting. Also, the automatic light in the toilet was a bit frustrating, especially during the night. It kept turning off mid-use, which wasn’t ideal.

Overall, it was a clean and functional place to sleep, but I’d recommend it more for light packers or short stays, and not for anyone expecting hotel-style amenities or service.

Leisure Friends

10/10

Exceptional

19 Apr 2025

Christian

Great hotel loved the location only downside is no elevator

8/10

Excellent

22 Mar 2025

Thomas

It was exactly what it said on the website which basically was just a place to sleep which was perfect for our needs

Leisure Friends

10/10

Exceptional

20 Mar 2025

Christina

Tidy, quiet, and cosy.

10/10

Exceptional

19 Feb 2025

Kiana

My family, which included four adults, really enjoyed our stay at the RoNa Hotel. The room was clean and very spacious. It was helpful that the toilet and shower each had its own separate room. Several complimentary items were provided, including toothbrushes, toothpaste, shower soaps, etc. They even provided pajamas and an ample amount of towels. The A/C and Wi-Fi worked well. The shower was wonderful, with hot water and strong water pressure. The beds were also very comfortable and spacious. Check-in and check-out were quick and easy.

The location was great! The hotel was close to a subway station, only about a five-minute walk away, and a 10–15-minute walk from the heart of Shinjuku. When I had questions about our stay, the staff was very quick and helpful with any concerns we had.

My family and I would definitely recommend the RoNa Hotel.

Leisure Family

10/10

Exceptional

14 Jan 2025

Raymond

Perfect for our group of 4 stay in Japan for a week. The shower was a pretty big size than the usual Japanese shower, and the toilet was separate so two people could utilize those facilities at the same time. The room was pretty spacious with a medium size dining table. Its location was in walking distance of the main parts of Shinjuku as well as nearby the train station and a 7/11. The only minor thing was the stairs are very narrow making it a bit annoying to carry up and down big luggages. Overall a pretty good experience and would recommend.

Leisure Family

8/10

Excellent

26 Dec 2024

Wazaid

it was chill

Leisure Friends

10/10

Exceptional

23 Dec 2024

Antonio

The hotel is well equipped and walkable from Higashi Shinjuku station. We enjoyed our stay for 2 nights with 2 young kids. Clean and modern with large comfortable bunk beds for 4 ppl.
Thank you Rona hotel!

Leisure Family_with_children

10/10

Exceptional

18 Dec 2024

Maxime

Smooth visit at the Rona hotel, well located in shinjuku and easy access to the subway. Very clean facility and responsive staff when we have questions. Room cleaning included which is very good too!

10/10

Exceptional

08 Dec 2024

Carmen

Love this small, modern and functional hotel. It was perfect!

Leisure Family

10/10

Exceptional

31 Oct 2024

Bill

Close the main area of Shinjuku and train. A nice apartment with bunks and a kitchenette. Everything was clean and convenient.

Leisure Family

8/10

Excellent

13 Oct 2024

Chris

Good amount of space (we were a family of 4), with a basic kitchen and a kitchen table - this helped when we had a 7-11 dinner!
The location was a bit removed from the main action of Shinjuku.

Leisure Family

8/10

Excellent

10 Aug 2024

Phuong

The property was close to the subway station and convenience store. We liked the bunk beds and having a fridge, microwave and washing machine in the unit. There is no drying machine but there is a local laundromat close by you can dry your clothes at. The one thing they did not provide was the wifi password, so we had to use our data the whole time we were there. There is no staff onsite to ask and the one time we saw someone, he didn’t know it either. Other than that, we enjoyed our stay. It was comfortable for our family of four.

Leisure Family

8/10

Excellent

17 Jul 2024

Linda

The Rona hotel is a 5 minute walk from the station. It’s in a lovely quiet neighborhood with convenience stores and a supermarket close by. There’s a delicious curry restaurant right across the street.
The washing machine in the unit was so nice to have. I would recommend this hotel.

Leisure Family

10/10

Exceptional

13 Jun 2024

Theresa

The room had four separate beds and a dining area, which was ideal for our group.

The self check-in process was convenient, though the stairways were a bit narrow.

The location was great, being within walking distance to the subway station, and the neighborhood was quiet, providing a peaceful stay.

Overall, we were very satisfied with our experience and would recommend it to others.

Leisure Family

10/10

Exceptional

08 May 2024

Yuen Sai

Very clean

Leisure Family

10/10

Exceptional

08 Apr 2024

Gabriel

I felt cozy and close to everything. A walk to the station was no hassle.

Leisure Friends

10/10

Exceptional

13 Dec 2023

Steven

Great place!

Charming spot at a great price close to all the action but tucked away in a quiet neighborhood. Perfect spot for our first few days in Tokyo

Friends_and_family Family

10/10

Exceptional

22 Nov 2023

Verified traveler

Overall good stay at RoNa

Great stay for small group. Close to the Oedo line and other convenient stores. No elevator, tight staircase, and small room posed a challenge with luggage, but otherwise a good experience.

Friends_and_family Family

10/10

Exceptional

15 Nov 2023

Chuong

Had a small kitchen, that was nice for sharing fruits and making late night dinners

Leisure Friends

10/10

Exceptional

21 Jul 2023

Natasha

Clean and has everything you need. The kids loved the bunk beds. Amazing coffee shop next door. 15 min walk to an array of restaurants and not close to subway.

Business_and_leisure Family

10/10

Exceptional

25 May 2023

Verified traveler

It was a nice location. Clean. Big room. But beds are hard and so are the pillows.

Friends_and_family Friends

10/10

Exceptional

13 Apr 2023

Kristine

Loved the plugs and lights for all beds . The shoe rack at the entry

Leisure Family

10/10

Exceptional

28 Mar 2023

glenn

Convenient

10/10

Exceptional

24 Feb 2023

Blake

Would recommend

Very clean and easy to find and to check in. The location is also excellent as it is located close to several rail stations. Quiet street, with several restaurants and convenient stores nearby. Plenty of towels and even a washing machine was in the room. Pajamas were provided. Linens were comfortable and clean. The hotel is unmanned so we could not ship or store our luggage there earlier than our check in but they did provide a link to a third party storage service and our luggage was stored for cheap at another hotel down the street.

Friends_and_family Friends

10/10

Exceptional

07 Jan 2023

Luke

A decent sized room that is very quiet. In the centre of the city and convenient to subway. Nice to have a table and chairs and little kitchen.

Very comfortable in a small apartment building with 3-4 rooms. Check-in is all done on an ipad. There is no staff or front desk.

Leisure Family

6/10

Pleasant

03 Jan 2023

PoHao

Will not book it again.

First, even they mention this in Accessibility section, but they should list out \"Access to upper floors only by the stairs\" in the summary since this is really important to the people. If I've knew this, I wouldn't book it.
Second, they should have more wall-mounted coat/towel racks and more clothes hanger since if you're going to dry your wet clothes and hang your coat/towel at same time, you simply can't. They should also consider to put a wall-mounted hook on the door of bathroom so people can hand their towel there.
Third, the amenity rack is too high to reach to the top layer, they should provide a stand stool.

Friends_and_family Friends

2/10

Poor

01 Jan 2023

Julie

I booked this hotel for dates in December '22 instead of November '22 (an honest mistake and not a whimsical change of mind) and notified the hotel WEEKS IN ADVANCE to request either a change of dates or refund, and was denied both. In my request, I explained that I was already back home (that is, not in Japan) and that I would not be able to stay in the hotel in December. It would make MUCH MORE SENSE if my booking was cancelled and the room was made available to another traveller.
Due to a hotel policy, RoNa hotel refused to cancel my booking, refused to change the dates of my stay and refused to provide any sort of refund. The room stayed EMPTY during what must be a very busy period over Xmas, the hotel kept my money and I am out of pocket for a 3 night stay that I did not stay.
I visited Japan for 10 days in November, travelling to 7 different cities. RoNa Hotel has left a very sour taste in my mouth for a holiday which was otherwise excellent due to the hospitality of the Japanese people and their culture.
The next time I travel toTokyo, I will stay clear away from this place.

Leisure Family

10/10

Exceptional

24 Dec 2022

Richard A

Lovely stay in central location

Close to the subway, large, clean and comfy! Would be helpful to leave extra trash bags since no service, but a very comfy place to book!

Friends_and_family Family

10/10

Exceptional

09 Sep 2022

Firuz