Hotel Livemax Shinjuku Kabukicho Meijidori

4/10

Poor

01 Jan 2026

Po Lung

The size of the room was fair, however, it’s filled with strong smell of cigarettes. That should be my fault as I didn’t aware that this is a smoking room. Pay attention that this hotel requests you check out at 10am.

The sound of the air conditioner was annoying. But the location is quite convenient as it’s close to a train station and it just takes about 10 minutes for taking taxi to the Shinjuku Expressway Bus Station.

The counter staff could be more helpful. They refused to call a taxi for me and asked myself to get a taxi.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Tatsuo

Our room was clean and enough space for us also check in and out was easy and fast.

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Victor M

It is very nice hotel

6/10

Pleasant

12 Oct 2025

Dan

Conveniently located for the price.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Sumit

Everything was perfect

Leisure Family_with_children

8/10

Excellent

07 Aug 2025

jennifer

Location was convenient. Price reflects size of room and condition. Staff were accomodating!

Leisure Family

8/10

Excellent

27 Jun 2025

Tushar

Efficient

Leisure Friends

2/10

Poor

20 Jun 2025

Jan Jan

I have always stayed at this hotel whenever I visit Japan. Over time, the manager and receptionist have become my friends—they are very friendly and accommodating. However, I had a disappointing experience during my recent stay.
I discovered that my AirPods went missing, and I strongly believe they were taken by someone from the housekeeping staff. Unfortunately, I didn’t have enough time to file a police report, as I had an early flight to catch. I reported the incident to the front desk, and they assured me they would follow up and notify me in the morning. I sincerely hope that my AirPods will be found and returned.
My advice to future guests: never leave your personal belongings, especially valuable items, unattended in the room. I truly hope the management will take this matter seriously and take appropriate action. Better safe than sorry.

Self

6/10

Pleasant

30 May 2025

Verified traveler

Not okay... Just meh

For the price and all the past reviews i knew what i was signing up for. The hotel was exactly as described in the reviews. The cleanliness is ok if you are not to picky, the service is ok too, the room i small but it's normalbin tokyo. If you need a cheap hotel with a good location in shinjuku this i a place... Not a bad place, not a good place, its just a place.

Only bad comment for me tough is that they could not accept to give me an extra pillow. I don't know if it's standard practice in japan to not have any backup pillow in storage but for me i think it says a lot about the service you are offering in a hotel, wich is basically in the service industry.

Partner

2/10

Poor

11 May 2025

Kathleen

I wish I could give negative five stars. Itched the entire first night with zero sleep due to dust mites so we complained and were met with unhelpful staff, and we ended up taking the hit and just getting another hotel for the same price that was so much better. If there hadn’t been dust mites, we prob would have gotten over it and stayed due to the location, but how can you charge this much for a place that doesn’t even have clean bedsheets?!?! It’s literally what a hotel is for more than anything else. But it felt so gross as if it was the cheapest Motel 6 in the pits of Arkansas.

AVOID AT ALL COSTS.

Leisure Family

4/10

Poor

03 May 2025

Vimal

The rooms are so tiny that I started feeling claustrophobic. We booked the rooms for an average nightly price of CAD 250 through Expedia, whereas after checking in as we were looking for alternate accommodation, we found the rooms in the same hotel for same dates to be much cheaper (CAD 150 per night) - which we felt was grossly unfair to us. We had booked this for two date ranges - we somehow managed for the first period and cancelled the second booking. Communication with the hotel staff was difficult as they could hardly speak English. It is very conveniently located in a nice area but not worth the price when it comes to comfortable stay.

Leisure Family

2/10

Poor

30 Apr 2025

Suvomoy

Location is good. Very tiny rooms and overpriced. Difficult to communicate with staff and not cooperative.

Leisure Family

6/10

Pleasant

27 Apr 2025

MANINDER

Professionally managed
Room sizes too small
Good housekeeping

4/10

Poor

11 Apr 2025

Matthew

Very dirty, and dusty, bathroom toilet leaked and the place smelled like sewage. The neighborhood is noisy and had a lot of drunks. It's definitely cheap, but you get what you pay for. It was like a bad motel 6 in a seedy neighborhood. LOTS of love motels nearby

6/10

Pleasant

06 Apr 2025

Manpreet

Good for staying in core of shinjuku.

Hotel is fine - gives you basic necessities. Rooms are small as expected. Stayed here twice with small family (3 people) one room layout was fine, while the bathroom setup during second stay was workable, though not best. You could either use tap to take a shower or to wash hands in the sink. Which required extra coordination for all bathroom activities.

Friends_and_family Family

4/10

Poor

05 Apr 2025

Verified traveler

Skip it

No luggage storage, charge extra for reasonable check out time. Doesnt worth it

Business

8/10

Excellent

12 Mar 2025

Aiman

Had everything you need

Leisure Self

8/10

Excellent

02 Mar 2025

Lok Kin

A

Leisure Friends

4/10

Poor

02 Feb 2025

Jacobus

Staff were very cold and they charge 9,000 yen if you loose a simple plastic key card. Tiny room for the money spent. Seemed like a terrible value.

Leisure Friends

4/10

Poor

22 Jan 2025

Verified traveler

Language barrier was an issue

10/10

Exceptional

13 Jan 2025

NORIKO

APA is a great hotel!

It was very convenient, and the amenities included everything I needed. I love the comforter, which is light and so warm. The room was super clean. I could enjoy watching movies

Self

6/10

Pleasant

12 Jan 2025

Lidia

There is no area to store your luggage if you want to drop it off early. It took a while to check in. You must use the kiosk and it took about 10 mins. I asked for a nonsmoking room and they gave us a smoking room. After my complaint they quickly switched my room. The room is very small, the beds were smashed together. Biggest complaint you need to pay if you want to watch tv. Also the toilet is in a closet facing the bed (no privacy) and the sink and shower are apart in another room.

Leisure Family

6/10

Pleasant

03 Jan 2025

Thi Kim Truc

Cannot check in early for the luggage, not much amenities, small tight space. But genuinely good service and staff is accomodating.

8/10

Excellent

22 Dec 2024

Roger

Good location walking distance to attractions

6/10

Pleasant

14 Dec 2024

Verified traveler

Bad smell in the room

Self

8/10

Excellent

11 Dec 2024

Ivan

Overall arr good, location near Shinuju with walking distance

Self

10/10

Exceptional

10 Dec 2024

ANTHONY

Wonderful 10 Days!

Everything was great, especially the staff. They answered every question I had and they were always very friendly. I also made a mistake and I did leave some items behind and I was hoping to reach out this week about that! The items aren't very expensive or critical for anything, but I'd still like to try and recover them. Thanks for providing a wonderful place for me to call home for ten days! I'll be coming back in the future as the location is unbeatable!

Self

8/10

Excellent

18 Nov 2024

Matthew

This place is decent, rooms are small as is the usual in Tokyo. Truthfully location was great for us.It was clean, pleasant. Couldn't really ask for more

Leisure Partner

4/10

Poor

17 Nov 2024

Valery

We had to pay extra money.
No storage forbthe luggage

Business_and_leisure Partner

6/10

Pleasant

10 Nov 2024

Sofia

Not as terrible as it seemed. The cleanliness standard from the minute you arrive is definitely not the best! If you can overlook this it’s a cheap option for the location and space.

The fridge wasn’t working but I didn’t have time to ask for it to be fixed.

It’s also an option to have a smoking room so I could smell smoke at night travelling from other rooms, which sucked but I was aware of this possibility so I felt like i couldn’t complain.

Leisure Self

4/10

Poor

08 Nov 2024

Kieran

The whole floor and particularly the bedroom had a really strange smell - either from smoking (the room was supposedly non-smoking), or moths or something else. Not very nice- air purifier did little to help. Opening the window worked, but obviously it was very noisy.

Business

10/10

Exceptional

24 Oct 2024

ADRIAN

Easy to access transportation options for other places from there.

Leisure Self

8/10

Excellent

15 Oct 2024

Verified traveler

Front desk not friendly

Friends_and_family Family

10/10

Exceptional

10 Oct 2024

Empty

Area was nice, hotel staff were helpful.

Leisure Friends

10/10

Exceptional

09 Oct 2024

Clayton

Staff was very helpful and the rooms were pretty clean overall. No complaints here.

Washers and dryers are available, but dryers seem a bit underpowered and unable to dry completely.

Leisure Friends

10/10

Exceptional

13 Aug 2024

Rod

Great hotel

Leisure Family_with_children

2/10

Poor

10 Aug 2024

Verified traveler

Atrocious, avoid

Our room smelled strongly of urine, hotel was unwilling to find us a new room or even split our family to find us a clean room. Then refused a refund, only mere minutes after check-in. Had to dispute the charge with credit card company and find another hotel last-minute after long travel.

Friends_and_family Family

4/10

Poor

15 Jul 2024

Tri

We requested a non-smoking room. The room we received was not. The property sprayed something to mask the smell but we could still smell the smoke. Furthermore, the duvet cover had a hole in it from a cigarette burn. One of the staff came up to inspect our claim and still couldn't do anything about it. What's worse is he pretended he couldn't speak English so he wouldn't have to provide any service. It was completely unacceptable.

Leisure Family

10/10

Exceptional

14 Jul 2024

Adam Scott

Awesome Experience

The hotel staff are very friendly! This is an easy stay, with check-in and check-out going very fast. The location is great! The rooms are spacious. Thank you to the staff for a wonderful time!

Friends_and_family Friends

6/10

Pleasant

19 Jun 2024

Dung

It's ok hotel, room is small. Room is clean. Ok hotel to stay.

Leisure Family_with_children

6/10

Pleasant

10 Jun 2024

Emily

While the rooms were clean and surprisingly spacious, our experience was marred by a few significant issues. The hotel didn't allow luggage storage upon our early arrival at 9 am which was a huge inconvenience, and the staff's limited English made communication challenging. Despite a family emergency back home, we couldn't obtain a refund for the last three days of our stay. Overall, while the rooms exceeded expectations, the lack of flexibility and communication barriers were notable drawbacks.

Leisure Family

8/10

Excellent

02 Jun 2024

Yew Cheong

A Weeks Stay at Livemax Kabukichiko Meijidori

It was a good stay. The room was big enough for a family of three. The toilet was spacious enough for a good shower or soaking yourself in the bathtub. The room was clean and made up everyday and there was enough toiletries and towels for everyone.

Friends_and_family Family

6/10

Pleasant

22 May 2024

Hunter

Mid

It was better than most of the reviews made it sound like it would be. But definitely not the best.

Self

2/10

Poor

19 May 2024

gen

Very very poor and unsatisfactory employee treatment. Very rude and unproffesional employee . She said her name is FAITH come to find out she was lying. Her name is Thu Nar very rude does not deserve to work in a customer service environment. She should not have any customer service facing job. She should be in the back office. She was the one that checked me in on May 12 in the evening.

8/10

Excellent

25 Apr 2024

Janet

Pretty decent place to stay.

Leisure Self

6/10

Pleasant

20 Apr 2024

Joshua

No luggage storage or lobby area to wait. Lineups for automatic check in and elevators.
Easy to bring guests into rooms.

Leisure Self

8/10

Excellent

12 Apr 2024

Muhammad shafin

Good location with small room

Leisure Family_with_children

6/10

Pleasant

07 Apr 2024

Sheldon

Over priced. For what it is.

Leisure

6/10

Pleasant

07 Apr 2024

Liam

Bathroom was unique but not always functional. Location was close to a couple different train stations.

Leisure Friends

4/10

Poor

24 Mar 2024

Ana

It was a nice place to stay everything is nearby check in was fast I’ll recommend it ….. muy bonito lugar muy limpio y todo esta accesible

Leisure Family

4/10

Poor

17 Feb 2024

Stephen

Smelt like cigarettes, bathroom door was bent and didn’t shut, sheets seemed dirty when I arrived (eyelashes on the sheets and pillows). Floors were dirty. Unable to store my luggage for a few hours after checkout.

4/10

Poor

31 Oct 2023

gary

Moldy shower curtain, towel rack fell off the door and floors didn't get vacuumed when the room was cleaned.

Leisure Family

10/10

Exceptional

09 Oct 2023

Marshall

Last minute trip and didn’t have much choices first time using this hotel chain. It was about a 10-15 walk from shinjuku station and the JR Yamamote line. It there was one of the subway lines and the shinjuku higashi station right on the same street. Room was small like most Japan hotels, was good for the weekend trip to Tokyo.

Leisure Family

2/10

Poor

16 Jul 2023

Brendan

Rude customer service and the room was dirty. Mold on shower curtain and left over items from previous people

2/10

Poor

14 May 2023

gordon

Very poor hotel, unhelpful staff, Didnt clean room. Room dark and depressing, wouldnt store bags so had to walk around town with bags. So many better choices. Avoid this hotel

Leisure Self

2/10

Poor

06 May 2023

Verified traveler

Not the hotel you want!

Everything was dirty. The shower was clogged, the sink was clogged, the surfaces in the room were all dirty, the microwave was dirty and smelly, the laundry machines were terrible and made your clothes worse as well as took over 2 hours to complete, all the mirrors had not been cleaned, so on so forth.

Friends_and_family Friends

6/10

Pleasant

15 Apr 2023

Ryuichi

Bathroom was dirty

Leisure Self

4/10

Poor

12 Apr 2023

Rachael

Would not book this place for a long stay.
In terms of cleanliness the doona cover was stained, the carpets were stained, there was a weird smell in the hallway, a windy noise coming from the door when in the room.
Check in was self serve and only one room card provided for two people.

Leisure Friends

6/10

Pleasant

07 Apr 2023

Morgan

Room was very dirty, old contacts were left on the desk, lots of rubbish under the bed. No shower curtain in the shower so the whole bathroom got very wet.

Leisure Partner

2/10

Poor

06 Apr 2023

Matthew

This hotel is very dirty. The ratings on Expedia are far too high for what the property provides. My room clearly hadn't been thoroughly cleaned. The carpet had noticable dirt and hair everywhere. I needed to wear sandals in my room at all times. The shower curtain had mold on it. Very gross. The air conditioning unit in my room was dirty with visible dust buildup. It obviously didn't work.

Business_and_leisure Self

2/10

Poor

26 Mar 2023

Curtis

The room we got had mold in the bathroom and the ventilation system (mainly the air conditioning). Can can actually see the mold when turning on the air conditioner and the vent flap opens.

Leisure Family

2/10

Poor

23 Mar 2023

Verified traveler

Worse hotel. Do not stay here.

This is the worse hotel we stayed in. It’s dirty and gross. Stain on carpets and walls. Room smells like smokes. After midnight, there was no one at the counter. We could not stay and had to book another hotel.

Friends_and_family Family

2/10

Poor

19 Mar 2023

Emily Valentin

Was charged 1000yen although was there to check out az 10:30am. According to Expedia 11am is checkout time. Worst of all, did not give us enough toilet paper. I was asking nicely even after being made to pay extra, but NO TOILET PAPER!

Leisure

8/10

Excellent

07 Mar 2023

Gajanan

Room was fine just smelt of smoke

Self

4/10

Poor

31 Dec 2022

Tsz Hin

The room has a strange smell and cleanliness is an issue (e.g. dust everywhere).

Leisure Partner

2/10

Poor

13 Aug 2022

Veronica

Terrible

Super dirty and smelled terrible.

Friends_and_family Friends

4/10

Poor

18 Jul 2022

Sarah

There were several pieces of trash under the bed, it was clear this part of the room had not been cleaned in a long time. The toilet/shower area smelled like mold/sewage during our entire stay.

Leisure Partner

4/10

Poor

16 May 2022

Justin

Staff did not seem to care much when they talked to me. The hotel looks nice on the outside but the hallways and room were rather dirty. The hallways were always filled with garbage bags, although I paid for room service I did not get it.

Self

10/10

Exceptional

10 Sep 2020

YUKIHIDE

一人ならじゅうぶん

静かで綺麗で安くて駅の近く。
当たりでした！
一つだけあげるなら施設の外でいいので喫煙所が欲しいです。
宿泊しているみなさん目の前の道路で吸ってました。

Self

8/10

Excellent

20 Aug 2020

Verified traveler

Average hotel in Shinjuku

Decent hotel. Plenty of restaurants around the area. Room was small but adequate for a solo traveler. Cheap but clean.

Self

10/10

Exceptional

07 Jun 2020

LAMONT

Very Convenient

Very convenient location if you are going to Golden Gai, Kabuchi-cho or Shinjuku 2 Chome.

Friends_and_family Friends

10/10

Exceptional

26 Mar 2020

Jimm

Excellent service

The Staff of Livemax were all polite & always ready to help when we needed them.

Partner

10/10

Exceptional

09 Mar 2020

Sheila

Amazing Stay!

Room is large enough for 3 of us. Near the subway, walking distance to restaurants, 20 mins walk to Isetan and Shinjuku Tokyo station. Front desk staff are very polite and nice. Stayed for 7 nights. Will definitely stay again.

Friends_and_family Family

8/10

Excellent

17 Feb 2020

Ahmad

it fitted my business trip. It was near to it.
I used the metro to access it. Near to Higashi shinjuku.

Business Self

6/10

Pleasant

20 Feb 2026

kaoru

電波弱かったです(^◇^;)
フロントは大丈夫なのに。

8/10

Excellent

07 Feb 2026

道昭

客室は口コミの評価以上に清潔で快適に過ごせました。
初めての利用だったので、アメニティの利用をもう少し丁寧に説明してくれれば、より良かったかな

Leisure Family_with_children

10/10

Exceptional

28 Jan 2026

Veera Aliisa Anastasia

Standard Japanese business hotel in a great location. The hallways, lobbies and elevators were clean and stylish and the staff was attentive.

Partner

10/10

Exceptional

14 Sep 2025

Rafael

Muito próximo de tudo é o hotel atendeu a todas as necessidades

Friends_and_family Friends

6/10

Pleasant

13 Jul 2025

??

歌舞伎町にホテルリブマックスが2つあったので要注意です！！

Leisure Self

6/10

Pleasant

15 Jun 2025

kasumi

ない

10/10

Exceptional

08 May 2025

?

とても綺麗なお部屋でした。
また利用させて頂きます。

Business

10/10

Exceptional

17 Mar 2025

Miyuki

駅から看板が見えにくいので、電話して教えてもらった😊親切に教えてくれました。ベッドが良くて熟睡できました。空気清浄機で加湿もできた。お風呂もトイレも清潔で気持ちよく宿泊できました。

Leisure

8/10

Excellent

09 Feb 2025

YOSHIKO

交通の便が良く、付近に飲食店が多い

4/10

Poor

05 Feb 2025

クニヒロ

清潔さにかける

6/10

Pleasant

24 Jan 2025

KATSUMI

とにかく受付がダルい😭
もっと素早くチェックイン作業を進めないとフロントで人がごった返して大変です

Leisure Partner

6/10

Pleasant

14 Jan 2025

YUKA

ホテル客室に入ってすぐ、トイレ内のタオルに他人の毛髪が付いていたので、幻滅しました。
トイレの天井のカビが気になりました。
ホテル案内の本や立てられる手鏡も手アカが付いていたので、不衛生だなと思い、いろんな物に触りたくなくなりました。

Leisure Self

10/10

Exceptional

14 Jan 2025

Aya

また泊まりたい！

Leisure Friends

10/10

Exceptional

14 Jan 2025

Aya

また泊まりたい！

Leisure Friends

8/10

Excellent

14 Jan 2025

Aya

また泊まりたいと思う！

Leisure Friends

2/10

Poor

05 Jan 2025

Verified traveler

Don't come with luggage!

They re in hospitality business but have no idea about providing minimal service. Coming there with luggage was really inconvenient because they didn't keep it ( they show you a sign on arrival as if you were supposed to know...) and direct you to subway locker which happened to be full...had to wander around with 2 big suitcases... but the inconvenience is yours, not their... would they have the idea to offer you to check in early? Noooon, absolutely no initiative or help whatsoever... what a poor service... travelling with luggage... they were not ready for that....

2/10

Poor

27 Dec 2024

??

非常に汚い部屋を当てがわれた。
換気扇に巨大なホコリの塊を見て呼吸ができなくなった。どこもかしこもホコリが積もっていて、前の客のローションのゴミもあり、そういう部屋を当てがわれてとても嫌だった。いくら安いと言ってもお金は払っているし、タダではないのだから最低限は清潔にすべきだ。フロントは外国人で質問してることに対してトンチンカンで我慢するほかなかった。ラブホテルとして数時間滞在する部屋。

Leisure Family

6/10

Pleasant

19 Dec 2024

Yoshinori

エアコンの効きが良くなかった　さむかった

8/10

Excellent

16 Dec 2024

ノリコ

とても利用しやすかったですが、金額がもう少し安ければありがたいです。連泊にはコインランドリーや、各部屋の電子レンジはありがたかったです。コインランドリーの台数を増やしてほしいです(できればもう少し使い安いものを)。

Business Self

6/10

Pleasant

15 Dec 2024

めぐみ

全体的に良かったと思いますが部屋の窓からのすきま風が結構ありました。

Leisure

10/10

Exceptional

08 Dec 2024

Seiko

また宿泊したいと思いました。

8/10

Excellent

03 Dec 2024

Masato

都営地下鉄を利用すると便利です。

Business Self

6/10

Pleasant

24 Nov 2024

典夫

宿泊2日目の夜、部屋に戻ったら音が鳴っていので、フロント（若い男性）に来てもらった。風の影響で音がするとの事で2,30分位かかってようやく音がしなくなった。疲れていて、早くお風呂等ゆっくりしたかったのに、こんな状況は初めてだった。今までもあったそうだが、根本的に対応するべきではないか。

Leisure Self

4/10

Poor

02 Nov 2024

よしゆき

フロントの人のサービスが全然できていません。
チェックイン時は外人の人ですが、パネルの扱い方の説明を全然してもらえず、チェックアウト時は男性でしたが、椅子に座ったまま、清算はありませんのみの受け答え。
せめて立っていてもらいたかったです。

Business Family

6/10

Pleasant

30 Oct 2024

Giovana

Buena ubicación, hotel regular.

Habitaciones sin ventilación, con mucho polvo.
Lo único que tiene a favor es la ubicación (muy bien conectado en transporte), tiene cerca muchos lugares de comida y tiendas de conveniencia.

Friends_and_family Friends

6/10

Pleasant

10 Oct 2024

Shinici

あまりおすすめできない

Business Self