Ibzan Caltzontzin
The worst hotel we’ve stayed by far, full of dust everywhere, definitely not for 4 people, the bathroom smelled a lot like pee even after having the room cleaned, the sheets had stains and the hallway smelled like cigarettes every night, they don’t give a second key and don’t hold your bags after checking out, called expedia who called the hotel to see if we could change rooms or get s refund to move to another hotel and they said we couldn’t because we had already checked in (like 15 minutes passed) how are we supposed to see the condition of the room before getting in? Horrible experience specially because it was the first time for our children.
