Name: Onsen Ryokan Yuen Shinjuku
Address: 5 3 18 Shinjuku Shinjuku Ku Tokyo 160 0022, Tokyo City, 160-0022, JP

10/10

Exceptional

31 Jul 2026

Julian

Amazing and nice staff very helpful

10/10

Exceptional

26 Jul 2026

Nguyet

Best hotel ever in the heart of Shinjuku! 7-11 is right across from hotel. Public bath was clean,

8/10

Excellent

26 Jul 2026

Michael

I enjoyed my time at the establishment. The young lady generosity assisted me with checking in. I plan on returning at a later time.

10/10

Exceptional

14 Jul 2026

kok sim

Excellent stay. Great experience

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Jonathan

Amazing onsen don’t skip on this gem

Partner

10/10

Exceptional

10 Jul 2026

Desiree

Wonderful stay and fantastic staff.

Family_with_children

10/10

Exceptional

05 Jul 2026

Andrew

Property was excellent and housekeeping. I didnt like that the restaurant was closed due to construction

Self

10/10

Exceptional

28 Jun 2026

REUBEN

I thought “I’ll believe it when I see it. An onsen in Shinjuku!” But it was every bit an onsen. As well as the indoor and outdoor baths, the architecture was tasteful. It was very new and quiet. We stayed on a high floor with a very good view of the city scape. Very well appointed coin laundries with vending machines, ice and chilled water dispensers on three floors. I couldn’t have asked for better. There’s a 711 right over the road and decent traditional eateries and cafes nearby.

Family_with_children

6/10

Pleasant

16 Jun 2026

Alexandra

We stayed at the other location in Shimokitazawa last time we visited, and although the Shinjuku location is nice it is definitely a step below. The onsen was very busy, and a lot of people who seemed less likely to follow the onsen \"rules\" (brining phones inside, not washing before entering pool, etc). The elevators are very slow, and I found the room layout not very functional (we've stayed in small rooms before, this one was small and felt like the choices prioritized \"design\" or looking good vs. functionality. In particular the sink counter is SO low it came to just above my knees, and the lighting over the sink was very odd/shadowy and made doing my makeup almost impossible. The location is decent but a good 8-12 min walk to the metro stations, For the price I wouldn't return.

Partner

10/10

Exceptional

12 Jun 2026

Hannah

Perfect location, helpful staff and great amenities. Overall a fantastic stay!

Family

10/10

Exceptional

10 Jun 2026

Caila Frances

Amazing peaceful stay in the busy city of Shinjuku. A 711 and a Family mart were right across for ease and convenience. Amazing breakfast service. Will be staying at again

Partner

10/10

Exceptional

09 Jun 2026

Zara

We loved the place and would for sure be back again.

Partner

10/10

Exceptional

31 May 2026

Matthew

Rooms were very nice, a decent size and bed super comfortable. Staff were very friendly on arrival and throughout our stay.

Rooftop onsen was amazing, giving great views of Tokyo with free ice lolly’s once you come out. Although we didn’t try the restaurant I heard very good things and there is a 7-eleven directly across from the hotel when you need a late night snack etc.

Location was great, little walk to the closest subway station but main shinjuku area very close by with the Golden Gai bars also within a short walking distance.

Really enjoyed our stay here!

Partner

10/10

Exceptional

31 May 2026

Tod

Lively staff. Perfect location. Nice and quiet. And straight opposite a 7 eleven. Perfect

Partner

10/10

Exceptional

29 May 2026

Katlyn

We stayed here 3 years ago and it left such an impression that we had to come back. Beautiful property. Quiet escape from Shinjuku.
It is a decent walk to a station (about 10 minutes) but it’s worth it in my opinion.
Will definitely try to stay here again when we come back.

Friends

10/10

Exceptional

25 May 2026

Xi

My daughter and I had a wonderful stay here. The property is well maintained, staff is very friendly and helpful. We enjoyed the Onsen every day.

Family

10/10

Exceptional

24 May 2026

Kerry

Super small room but exceptionally clean and the onsen is wonderful. In a quiet area but easy walk to Shinjuku center. Stayed for one night and would stay again

Self

8/10

Excellent

23 May 2026

Nathan

Beautiful property, nice clean rooms. Small bathroom that wasn’t very functional

Partner

10/10

Exceptional

22 May 2026

Pierre-Yves

Lovely property
Charming room
Delicious restaurant
Great Onsen on the rooftop with great views of the city

Friends

10/10

Exceptional

21 May 2026

Diane

What a beautiful and traditional hotel near the Shinjuku Gyeomsae station and the National park. I had breakfast there and it was delicious. Super tranquil ambiance at the property.

Self

10/10

Exceptional

15 May 2026

Laura

Great location. Ideal room.

Self

8/10

Excellent

15 May 2026

Dan

Clean room.
Room too small at times.
Onsen was great.enjoyer the onsen a lot.
Would be nice to have coffee in the room wirh the tea.

Partner

10/10

Exceptional

13 May 2026

Daniel

Great place

Partner

6/10

Pleasant

13 May 2026

John

This used to be my favorite hotel in Shinjuku. Unfortunately the hotel hasn’t been kept very well.

The rooms were very dusty. I could see dust particles in the air coming from the air ducts. I left with a throat infection. The onsen area was weathered. There was a broken handrail in the men’s onsen. The glass was very dirty.

I had arranged for a birthday cake surprise and they showed up about an hour late making it very awkward.

Checking in and out is frantic with “self checkin” stations that seemed to create more issues rather than streamline the process. They are short-staffed. The lobby is unenjoyable with hundreds of pieces of luggage lining the walls.

Partner

10/10

Exceptional

10 May 2026

brook

Great location. Tucked away from the hustle and bustle of Shinjuku, yet just a short walk to the heart of the city.

The onsen was amazing; there’s nothing better than relaxing in it after walking 20,000+ steps each day.

The staff were incredibly friendly and patiently helped with all of my many questions. Worth every cent

Partner

10/10

Exceptional

08 May 2026

Meg

Beautiful onsen with a lot of amenities. There is an indoor bath and an outdoor bath in which you can overlook the top of Shinjuku. Don't forget to grab a popsicle from the freezer after you are done soaking in the water!
The rooms are beautiful and the breakfast is a traditional Japanese style.
Also important to note it is Tattoo friendly! My fiancé and I have a lot of tattoos and they are fully tattoo friendly.

Friends_and_family Family

10/10

Exceptional

07 May 2026

Kumson

Friendly and professional staff,
Sparkling clean!
High quality breakfast and full course was just delicious!!!
Loved the minimalist style of amenity.
Love the Onsen the best!!
Thank you for letting me stay!

Self

10/10

Exceptional

04 May 2026

Eric

Very easy to get to from Shinjuku. Super nice room. Tatami floor, rooftop onsen (open air and enclosed and tattoo friendly) with a view. The dining room looked nice but was booked up when I was there. Very close to Ni-chome for LGBTQ+ nightlife. Welcoming staff. Literally across the street from 711. Couldn't have had a better stay.

Self

8/10

Excellent

04 May 2026

eleanor

Very small rooms with no place to put your luggage.

10/10

Exceptional

02 May 2026

Alyssa

it was amazing

Partner

10/10

Exceptional

28 Apr 2026

Hunter

N/A

10/10

Exceptional

24 Apr 2026

christian

.

Friends

6/10

Pleasant

20 Apr 2026

Thomas

First, the good stuff: the hotel was visually appealing and the room served its purpose as a place to sleep. The laundry room was well equipped with two each of a washing machine and drier, a water cooler, ice machine, microwave and a vending machine. The shower was decent. The staff were polite, helpful and welcoming.

Now the bad: the standard rooms are tiny. We travelled as a couple with luggage (a suitcase and a backpack each) and once we were settled in the room, we were having to climb over luggage and each other just to move around. The room is so small that the bathroom spills out into the living area. We spent a lot of our time in the 7-Eleven dining area to relax just because it gave us the ability to both sit down at a table area at the same time.

The room was very dusty - indicating that cleaning might be a bit superficial. However, despite this the room at least felt clean - including the bathroom.

All in all, this hotel seems overpriced and overhyped. I’d expect a lot more room for what it cost, especially considering the currency exchange being in our favour at the time of our stay.

Partner

10/10

Exceptional

17 Apr 2026

Valentina

The hotel is very nice and traditional Japanese. The staff is very nice and helpful. The Onsen is great. The onsite restaurant is wonderful and probably the best meals I had in Tokyo. It is also walking distance ~15 min from the center of Shinjuku. I would definitely stay here again and recommend to others.

Family

8/10

Excellent

17 Apr 2026

SCOTT

This is a good hotel. It's main selling point is the rooftop onsen which is appreciated after a busy day walking around Tokyo.
Be aware that there isn't much sound proofing. I could hear the couple in the room next door to me talking and you can hear the workmen outside shouting in the early hours. Furthermore, the blind does not block out the light so I woke early every morning of the 4 I was here.
Also, there is often a wait for the elevator as there are only 2 which doesn't seem enough for a hotel that can hold this many people.

Self

10/10

Exceptional

16 Apr 2026

Clare

The hotel was lovely. Everything was spotlessly clean and the food was delicious. I loved the rooftop onsen - a great way to start or finish the day. The staff couldn’t have been more helpful and the central location was wonderful.

10/10

Exceptional

16 Apr 2026

Cameron

Location was the best

10/10

Exceptional

15 Apr 2026

zav

Clean room, nice staff, convenient location, comfy bed.

Partner

8/10

Excellent

12 Apr 2026

Brenda

Great location so close to dontonburi but because of that was noisy. Bathroom was small but has a great onsen.

10/10

Exceptional

09 Apr 2026

Alvaro

This hotel was impressive in many ways. It has great design with a blend of traditional Japanese with modern aspects. The check in was completely self service and very efficient (unlike other attempts where it doesn’t work and someone has to intervene). The city views from the room and penthouse were good. Japanese breakfast was the best we had during the whole trip.

Partner

4/10

Poor

05 Apr 2026

Elaine

The rooms are absolutely tiny and showers are so small you can’t really move. Expensive for what they offer.

Family

10/10

Exceptional

01 Apr 2026

Cole

Small rooms, but very clean and easily accessible

6/10

Pleasant

01 Apr 2026

Cynthia

There were no room towels? Just the one single towel provided also for the onsen... and no additional towels at the onsen......

10/10

Exceptional

31 Mar 2026

Aldo Leonel

Wonderfull

8/10

Excellent

30 Mar 2026

Julie

We loved this hotel in Shinjuku! It’s within walking distance to shopping malls and restaurants, making it a very convenient location. The staff are friendly, speak English, and the hotel itself is clean and cozy.
One of the highlights was the traditional breakfast—they offer a great option for under $40 for two people. We also really enjoyed the hot spring bath with a city view, which was a nice touch after a long day out.
There’s a 7/11 store right across the street, and despite being so centrally located, the hotel is on a quiet street, which made our stay even more relaxing.

8/10

Excellent

26 Mar 2026

Liam

Lifts are a little slow and are busy first thing in the morning.

Partner

10/10

Exceptional

26 Mar 2026

Luis Carlo

I can’t wait to go back

Friends

6/10

Pleasant

25 Mar 2026

Paul

There is no AC in your control. Room was quite warm at times.

Partner

8/10

Excellent

24 Mar 2026

Julie

This is a small, cozy, and very clean hotel located right in the heart of Shinjuku. It’s incredibly convenient—surrounded by shopping, restaurants, and convenience stores like 7/11 and Family Mart, all within easy walking distance.
The hotel offers great amenities, including a hot spring bath, laundry facilities, and a traditional breakfast, which I highly recommend trying during your stay.

One thing to note is that the rooms are on the smaller side. If you’re traveling with a lot of luggage, space could be an issue. We had two large suitcases and two carry-ons, which worked perfectly for us.

The staff were very friendly and helpful, which made our stay even more enjoyable.

Family_with_children

10/10

Exceptional

23 Mar 2026

Joe

Very welcoming and overall lovely staff greeted us after a 12 hour flight and allowed us to leave our bags in reception prior to check-in at 3pm. When we returned for check-in, bags were already in the room, wonderful!

Elevator was fine for us but could take a while to navigate during peak hours, we had a 5 night stay and mostly did 7am starts with no bother. Don't think there was an internal staircase, but there is one externally which I assume is for emergencies only.

Rooms were executively compact and clean, slight dust in the very corners of the room (probably from air conditioning) but overall very clean and daily cleaning was great. Beds very comfortable but space in the small double rooms is very very limited, particularly when compared to western chains but functions well considering we were only in the room to sleep and shower.

Onsen was wonderful, two pools, one inside and one outside, both with great views over Tokyo from 18th floor. For those who aren't aware, no swimwear is allowed in the Onsen. Inside pool window did get condensated, blocking view but there is always the outdoor Onsen for the view. Overall loved the Onsen with a seating area for eating free ice lollies looking over city when you exit.

Clothes washer and dryer located on multiple floors for low fee, 7 eleven opposite the hotel can be used to get change as the machines are coins only. Fresh water fountains also located on the same floors.

Partner

10/10

Exceptional

22 Mar 2026

Jenna

There is a 7/11 right across the street. Made breakfast very convenient. ONSEN was 10/10, very clean.

Family

10/10

Exceptional

20 Mar 2026

daisy

Absolute gem of a hotel! We stayed here as a couple and loved it. Yes the rooms are quite small and it would have been great if they were a bit bigger but I would 100% stay here again. We loved the onsen and all of the amenities in the room. The room itself was also quiet and we really couldn’t hear much from outside at all.

Partner

10/10

Exceptional

20 Mar 2026

Ta Li

Nice place

Self

10/10

Exceptional

19 Mar 2026

Joel

Room was very clean, the staff here was amazing and very understandable, the air conditioning worked perfectly as it should.

Partner

10/10

Exceptional

15 Mar 2026

Olivia

The onsen & breakfast is fantastic. Rooms are a little small but that is to be expected in Tokyo.

Partner

10/10

Exceptional

15 Mar 2026

Andrew

Clean everything, super friendly staff

10/10

Exceptional

14 Mar 2026

Rebecca Elizabeth Eileen

Amazing location, about 5-10 min walk to a station but very walkable. Across the street from a 7/11. Staff was super nice and accommodating. It has laundry available and the onsen include is amazing!

Family_with_children

10/10

Exceptional

13 Mar 2026

Stephen

Friendly staff and relaxing stay.

10/10

Exceptional

12 Mar 2026

nancy k

Excellent

Self

10/10

Exceptional

12 Mar 2026

Kwok

Like

Self

8/10

Excellent

12 Mar 2026

Lisa

Convenient to transportation. Very clean. Room is very small and a little airless. Laundry use was nice but should have availability of detergent. Could have had more amenities like coffee.

10/10

Exceptional

11 Mar 2026

Johanie

Nous avons passé un bon séjour, le personnel était courtois et aidant, l’endroit très propre et la nourriture était délicieuse.

Partner

6/10

Pleasant

09 Mar 2026

christy

Na

Partner

10/10

Exceptional

09 Mar 2026

Alexander John

Very convenient. Everything is walkable. Would definitely recommend this place.

Partner

10/10

Exceptional

08 Mar 2026

Benjamin

Clean rooms. Good location

10/10

Exceptional

08 Mar 2026

Kelly

It’s a nice location, just across from it there’s a 7/11 and familymart right down the road if you turn left from the entrance, so if you’re feeling you want a quick drink or small snack it’s perfect. The walk to the train station is about 5-8 mins and it’s not hard to navigate to, very worth it! Obviously also be prepared for a smaller room if one of you guys is a tall person as well!

Friends

10/10

Exceptional

07 Mar 2026

Geoffrey

Tons of Shops near by and close proximity to public train system stations

Partner

8/10

Excellent

05 Mar 2026

Ryan

Great place, highly recommend. Only issue is no airflow in the room. No control to change and windows don’t open. However, rest of hotel is perfect. Great onsen, atmosphere, and staff.

Partner

6/10

Pleasant

05 Mar 2026

vikki

Shopping is not close to the hotel, you needed to walk a distance to get to the shopping area . The matress was too soft , not enough support, and the bed is put against to the window, when you turn and toss easily your hand will hit the shade, the rod of the bottom of shade will hit the wall and making noises, was annoying. The lights in the room was too dim, don’t have one is bright enough for vanity lights. Hotel is clean , and will have room service each day .

8/10

Excellent

26 Feb 2026

Joseph

Staffs are friendly and helpful. The onset on the top floor

Family

10/10

Exceptional

25 Feb 2026

Melisa

Clean rooms, and Japanese amenities. Nice basic rooms

Self

10/10

Exceptional

25 Feb 2026

Christina

Amazing hotel with an incredible onsen.

10/10

Exceptional

21 Feb 2026

Joel Karie

Room was very clean and cozy. The restaurant was amazing.

Partner

10/10

Exceptional

20 Feb 2026

Deborah

It was an amazing experience! Everything was magical from the decor to the room to the meals. I didn’t want to leave !

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Prachi

My stay with Yuen Shinjuku was absolutely amazing. Everything was super clean and aesthetic, the amenities were incredible and the service was incredible. I especially loved the onsen, after a long day a soak does wonders and theirs was one of the highlights of my stay! The location is amazing and the street was super well-lit and felt super safe for someone like myself who travelled solo! Genuinely no notes, I had an incredible time there!

Self

10/10

Exceptional

18 Feb 2026

Timothy

Immaculately and surprisingly quiet despite the influx of tourists. Onsen offers unparalleled views of Shinjuku. Food at the restaurant was a highlight.

Friends

10/10

Exceptional

17 Feb 2026

Christina

Beautiful hotel. Amazing onsen.

Self

10/10

Exceptional

16 Feb 2026

Mari

The staff were very helpful. The room was not the most spacious but had everything we needed. The onsen was nice. The restaurant's Japanese breakfast was delicious!

Leisure Family

10/10

Exceptional

15 Feb 2026

Leanne

Very modern but very traditional at the same time. Clean, comfortable and quiet rooms. Great view. Onsen overlooking Tokyos skyline was very enjoyable. Breakfast was Japanese style and very tasty. Staff helpful. Good amenities available such as washing machines, ice, filtered water etc. Lots of restaurants and supermarkets nearby. Station about 10 mins walk away. We would recommend staying here.

Partner

10/10

Exceptional

14 Feb 2026

Kamil

Amazing location and Onsen

10/10

Exceptional

13 Feb 2026

Faye Rosemary

The room had a beautiful view, immaculate bedding, toiletries, clean and cosy.

I loved the Onsen and shower inside room was excellent.

The hospitality, the staff are very welcoming, polite and gave so much heart with service.

Leisure Self

10/10

Exceptional

13 Feb 2026

ROLAND

Clean rooms, basic no frills with an onsen. Good location.

Leisure Self

10/10

Exceptional

11 Feb 2026

Katie

Lovely onsen on the rooftop, great location and welcoming staff

10/10

Exceptional

10 Feb 2026

Coles

Rooms are small but well done and spotless. The onsen is key! The restaurant tasting menu was amazing and breakfast was Japanese and good. Overall the hotel is a great spot for its value and I’d stay again. Perfect mix of modern and traditional in central Tokyo.

Leisure Friends

10/10

Exceptional

10 Feb 2026

Dan

This is truly a traditional Japanese Onsen experience. The staff was very friendly and accommodating. I accidentally left my passport and wallet in the Uber at 2am and they were instrumental in retrieving it for me. The Onsen is on the top floor so you have a view of the city while bathing. 10/10 experience

Leisure Friends

4/10

Poor

10 Feb 2026

John

The staff was great. I feel that the quality of the rooms were lacking for the price. The imagery was deceptive as I was expecting an old school Ryokan and not an 18 story high rise. Great imagery, but did not deliver. I am sure several people will love this place. The reviews were exceptional, my experience did not match the reviews. .

8/10

Excellent

07 Feb 2026

prateek

Excellent location and breakfast, room smaller then in pics

10/10

Exceptional

06 Feb 2026

Steve

Awesome location and room

Leisure Friends

10/10

Exceptional

26 Jan 2026

Ægir

Yes

Partner

10/10

Exceptional

23 Jan 2026

Jackson

Amazing staff, clean rooms, great onsen

10/10

Exceptional

22 Jan 2026

Benedict

Great hotel...it's very clean and quite.
It is within a reasonable walking distance to Shinjuku.

4/10

Poor

22 Jan 2026

Jordan

The room was SO so small we had no room. The staff weren’t very friendly. The room was a sauna (like 26 degrees Celsius) and we had to fight with them to let us use the AC in our room. We requested a late checkout and then a man came and yelled at us at 11;30 telling us we had to leave even though we had already asked for a late checkout - he apologized but he came in HOT. Good location and clean property. Enjoyed the Onsen but it’s definitely a true 3 star hotel

Leisure Family

6/10

Pleasant

21 Jan 2026

Vanessa

The rooms are just very small ish , it’s hard to fit in my luggages in . Staff are friendly . Beware wih airport distance it’s 1 hour to Narita they mostly list Haneda because it is closer

Leisure Family

10/10

Exceptional

20 Jan 2026

Danielle

fantastic, great breakfast

10/10

Exceptional

15 Jan 2026

Juanita

First time to Tokyo, first time to Japan. Perfect sanctuary. Beautiful, clean accommodations, excellent restaurant, wonderful staff.

Friends_and_family Friends

10/10

Exceptional

14 Jan 2026

Olive

Everything was so lovely, the staff, the room we loved it!

Friends_and_family Friends

8/10

Excellent

12 Jan 2026

Jenny

Clean facilities and friendly staff

10/10

Exceptional

09 Jan 2026

Jordan

Spectacular rooftop outdoor Onsen.
Good location.Very clean and beautifully appointed . Great design. Efficient silent elevators . Lovely gifts and amenities in the room . Nice bedding! excellent buckwheat pillows !

Self

10/10

Exceptional

07 Jan 2026

Jan

Great amenities, nice staff, good location.

Leisure Friends

8/10

Excellent

04 Jan 2026

Kana

掃除は綺麗に行き届いていたが、部屋に冷房設定がありませんでした。また、窓がなかったのも少し残念でした。露天風呂は見事でした！