Onsen Ryokan Yuen Shinjuku

10/10

Exceptional

24 Apr 2026

christian

.

Friends

6/10

Pleasant

20 Apr 2026

Thomas

First, the good stuff: the hotel was visually appealing and the room served its purpose as a place to sleep. The laundry room was well equipped with two each of a washing machine and drier, a water cooler, ice machine, microwave and a vending machine. The shower was decent. The staff were polite, helpful and welcoming.

Now the bad: the standard rooms are tiny. We travelled as a couple with luggage (a suitcase and a backpack each) and once we were settled in the room, we were having to climb over luggage and each other just to move around. The room is so small that the bathroom spills out into the living area. We spent a lot of our time in the 7-Eleven dining area to relax just because it gave us the ability to both sit down at a table area at the same time.

The room was very dusty - indicating that cleaning might be a bit superficial. However, despite this the room at least felt clean - including the bathroom.

All in all, this hotel seems overpriced and overhyped. I’d expect a lot more room for what it cost, especially considering the currency exchange being in our favour at the time of our stay.

Partner

10/10

Exceptional

17 Apr 2026

Valentina

The hotel is very nice and traditional Japanese. The staff is very nice and helpful. The Onsen is great. The onsite restaurant is wonderful and probably the best meals I had in Tokyo. It is also walking distance ~15 min from the center of Shinjuku. I would definitely stay here again and recommend to others.

Family

8/10

Excellent

17 Apr 2026

SCOTT

This is a good hotel. It's main selling point is the rooftop onsen which is appreciated after a busy day walking around Tokyo.
Be aware that there isn't much sound proofing. I could hear the couple in the room next door to me talking and you can hear the workmen outside shouting in the early hours. Furthermore, the blind does not block out the light so I woke early every morning of the 4 I was here.
Also, there is often a wait for the elevator as there are only 2 which doesn't seem enough for a hotel that can hold this many people.

Self

10/10

Exceptional

16 Apr 2026

Clare

The hotel was lovely. Everything was spotlessly clean and the food was delicious. I loved the rooftop onsen - a great way to start or finish the day. The staff couldn’t have been more helpful and the central location was wonderful.

10/10

Exceptional

16 Apr 2026

Cameron

Location was the best

10/10

Exceptional

15 Apr 2026

zav

Clean room, nice staff, convenient location, comfy bed.

Partner

8/10

Excellent

12 Apr 2026

Brenda

Great location so close to dontonburi but because of that was noisy. Bathroom was small but has a great onsen.

10/10

Exceptional

09 Apr 2026

Alvaro

This hotel was impressive in many ways. It has great design with a blend of traditional Japanese with modern aspects. The check in was completely self service and very efficient (unlike other attempts where it doesn’t work and someone has to intervene). The city views from the room and penthouse were good. Japanese breakfast was the best we had during the whole trip.

Partner

4/10

Poor

05 Apr 2026

Elaine

The rooms are absolutely tiny and showers are so small you can’t really move. Expensive for what they offer.

Family

10/10

Exceptional

01 Apr 2026

Cole

Small rooms, but very clean and easily accessible

6/10

Pleasant

01 Apr 2026

Cynthia

There were no room towels? Just the one single towel provided also for the onsen... and no additional towels at the onsen......

10/10

Exceptional

31 Mar 2026

Aldo Leonel

Wonderfull

8/10

Excellent

30 Mar 2026

Julie

We loved this hotel in Shinjuku! It’s within walking distance to shopping malls and restaurants, making it a very convenient location. The staff are friendly, speak English, and the hotel itself is clean and cozy.
One of the highlights was the traditional breakfast—they offer a great option for under $40 for two people. We also really enjoyed the hot spring bath with a city view, which was a nice touch after a long day out.
There’s a 7/11 store right across the street, and despite being so centrally located, the hotel is on a quiet street, which made our stay even more relaxing.

8/10

Excellent

26 Mar 2026

Liam

Lifts are a little slow and are busy first thing in the morning.

Partner

10/10

Exceptional

26 Mar 2026

Luis Carlo

I can’t wait to go back

Friends

6/10

Pleasant

25 Mar 2026

Paul

There is no AC in your control. Room was quite warm at times.

Partner

8/10

Excellent

24 Mar 2026

Julie

This is a small, cozy, and very clean hotel located right in the heart of Shinjuku. It’s incredibly convenient—surrounded by shopping, restaurants, and convenience stores like 7/11 and Family Mart, all within easy walking distance.
The hotel offers great amenities, including a hot spring bath, laundry facilities, and a traditional breakfast, which I highly recommend trying during your stay.

One thing to note is that the rooms are on the smaller side. If you’re traveling with a lot of luggage, space could be an issue. We had two large suitcases and two carry-ons, which worked perfectly for us.

The staff were very friendly and helpful, which made our stay even more enjoyable.

Family_with_children

10/10

Exceptional

23 Mar 2026

Joe

Very welcoming and overall lovely staff greeted us after a 12 hour flight and allowed us to leave our bags in reception prior to check-in at 3pm. When we returned for check-in, bags were already in the room, wonderful!

Elevator was fine for us but could take a while to navigate during peak hours, we had a 5 night stay and mostly did 7am starts with no bother. Don't think there was an internal staircase, but there is one externally which I assume is for emergencies only.

Rooms were executively compact and clean, slight dust in the very corners of the room (probably from air conditioning) but overall very clean and daily cleaning was great. Beds very comfortable but space in the small double rooms is very very limited, particularly when compared to western chains but functions well considering we were only in the room to sleep and shower.

Onsen was wonderful, two pools, one inside and one outside, both with great views over Tokyo from 18th floor. For those who aren't aware, no swimwear is allowed in the Onsen. Inside pool window did get condensated, blocking view but there is always the outdoor Onsen for the view. Overall loved the Onsen with a seating area for eating free ice lollies looking over city when you exit.

Clothes washer and dryer located on multiple floors for low fee, 7 eleven opposite the hotel can be used to get change as the machines are coins only. Fresh water fountains also located on the same floors.

Partner

10/10

Exceptional

22 Mar 2026

Jenna

There is a 7/11 right across the street. Made breakfast very convenient. ONSEN was 10/10, very clean.

Family

10/10

Exceptional

20 Mar 2026

daisy

Absolute gem of a hotel! We stayed here as a couple and loved it. Yes the rooms are quite small and it would have been great if they were a bit bigger but I would 100% stay here again. We loved the onsen and all of the amenities in the room. The room itself was also quiet and we really couldn’t hear much from outside at all.

Partner

10/10

Exceptional

20 Mar 2026

Ta Li

Nice place

Self

10/10

Exceptional

19 Mar 2026

Joel

Room was very clean, the staff here was amazing and very understandable, the air conditioning worked perfectly as it should.

Partner

10/10

Exceptional

15 Mar 2026

Olivia

The onsen & breakfast is fantastic. Rooms are a little small but that is to be expected in Tokyo.

Partner

10/10

Exceptional

15 Mar 2026

Andrew

Clean everything, super friendly staff

10/10

Exceptional

14 Mar 2026

Rebecca Elizabeth Eileen

Amazing location, about 5-10 min walk to a station but very walkable. Across the street from a 7/11. Staff was super nice and accommodating. It has laundry available and the onsen include is amazing!

Family_with_children

10/10

Exceptional

13 Mar 2026

Stephen

Friendly staff and relaxing stay.

10/10

Exceptional

12 Mar 2026

nancy k

Excellent

Self

10/10

Exceptional

12 Mar 2026

Kwok

Like

Self

8/10

Excellent

12 Mar 2026

Lisa

Convenient to transportation. Very clean. Room is very small and a little airless. Laundry use was nice but should have availability of detergent. Could have had more amenities like coffee.

10/10

Exceptional

11 Mar 2026

Johanie

Nous avons passé un bon séjour, le personnel était courtois et aidant, l’endroit très propre et la nourriture était délicieuse.

Partner

6/10

Pleasant

09 Mar 2026

christy

Na

Partner

10/10

Exceptional

09 Mar 2026

Alexander John

Very convenient. Everything is walkable. Would definitely recommend this place.

Partner

10/10

Exceptional

08 Mar 2026

Benjamin

Clean rooms. Good location

10/10

Exceptional

08 Mar 2026

Kelly

It’s a nice location, just across from it there’s a 7/11 and familymart right down the road if you turn left from the entrance, so if you’re feeling you want a quick drink or small snack it’s perfect. The walk to the train station is about 5-8 mins and it’s not hard to navigate to, very worth it! Obviously also be prepared for a smaller room if one of you guys is a tall person as well!

Friends

10/10

Exceptional

07 Mar 2026

Geoffrey

Tons of Shops near by and close proximity to public train system stations

Partner

8/10

Excellent

05 Mar 2026

Ryan

Great place, highly recommend. Only issue is no airflow in the room. No control to change and windows don’t open. However, rest of hotel is perfect. Great onsen, atmosphere, and staff.

Partner

6/10

Pleasant

05 Mar 2026

vikki

Shopping is not close to the hotel, you needed to walk a distance to get to the shopping area . The matress was too soft , not enough support, and the bed is put against to the window, when you turn and toss easily your hand will hit the shade, the rod of the bottom of shade will hit the wall and making noises, was annoying. The lights in the room was too dim, don’t have one is bright enough for vanity lights. Hotel is clean , and will have room service each day .

8/10

Excellent

26 Feb 2026

Joseph

Staffs are friendly and helpful. The onset on the top floor

Family

10/10

Exceptional

25 Feb 2026

Melisa

Clean rooms, and Japanese amenities. Nice basic rooms

Self

10/10

Exceptional

25 Feb 2026

Christina

Amazing hotel with an incredible onsen.

10/10

Exceptional

21 Feb 2026

Joel Karie

Room was very clean and cozy. The restaurant was amazing.

Partner

10/10

Exceptional

20 Feb 2026

Deborah

It was an amazing experience! Everything was magical from the decor to the room to the meals. I didn’t want to leave !

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Prachi

My stay with Yuen Shinjuku was absolutely amazing. Everything was super clean and aesthetic, the amenities were incredible and the service was incredible. I especially loved the onsen, after a long day a soak does wonders and theirs was one of the highlights of my stay! The location is amazing and the street was super well-lit and felt super safe for someone like myself who travelled solo! Genuinely no notes, I had an incredible time there!

Self

10/10

Exceptional

18 Feb 2026

Timothy

Immaculately and surprisingly quiet despite the influx of tourists. Onsen offers unparalleled views of Shinjuku. Food at the restaurant was a highlight.

Friends

10/10

Exceptional

17 Feb 2026

Christina

Beautiful hotel. Amazing onsen.

Self

10/10

Exceptional

16 Feb 2026

Mari

The staff were very helpful. The room was not the most spacious but had everything we needed. The onsen was nice. The restaurant's Japanese breakfast was delicious!

Leisure Family

10/10

Exceptional

15 Feb 2026

Leanne

Very modern but very traditional at the same time. Clean, comfortable and quiet rooms. Great view. Onsen overlooking Tokyos skyline was very enjoyable. Breakfast was Japanese style and very tasty. Staff helpful. Good amenities available such as washing machines, ice, filtered water etc. Lots of restaurants and supermarkets nearby. Station about 10 mins walk away. We would recommend staying here.

Partner

10/10

Exceptional

14 Feb 2026

Kamil

Amazing location and Onsen

10/10

Exceptional

13 Feb 2026

Faye Rosemary

The room had a beautiful view, immaculate bedding, toiletries, clean and cosy.

I loved the Onsen and shower inside room was excellent.

The hospitality, the staff are very welcoming, polite and gave so much heart with service.

Leisure Self

10/10

Exceptional

13 Feb 2026

ROLAND

Clean rooms, basic no frills with an onsen. Good location.

Leisure Self

10/10

Exceptional

11 Feb 2026

Katie

Lovely onsen on the rooftop, great location and welcoming staff

10/10

Exceptional

10 Feb 2026

Coles

Rooms are small but well done and spotless. The onsen is key! The restaurant tasting menu was amazing and breakfast was Japanese and good. Overall the hotel is a great spot for its value and I’d stay again. Perfect mix of modern and traditional in central Tokyo.

Leisure Friends

10/10

Exceptional

10 Feb 2026

Dan

This is truly a traditional Japanese Onsen experience. The staff was very friendly and accommodating. I accidentally left my passport and wallet in the Uber at 2am and they were instrumental in retrieving it for me. The Onsen is on the top floor so you have a view of the city while bathing. 10/10 experience

Leisure Friends

4/10

Poor

10 Feb 2026

John

The staff was great. I feel that the quality of the rooms were lacking for the price. The imagery was deceptive as I was expecting an old school Ryokan and not an 18 story high rise. Great imagery, but did not deliver. I am sure several people will love this place. The reviews were exceptional, my experience did not match the reviews. .

8/10

Excellent

07 Feb 2026

prateek

Excellent location and breakfast, room smaller then in pics

10/10

Exceptional

06 Feb 2026

Steve

Awesome location and room

Leisure Friends

10/10

Exceptional

26 Jan 2026

Ægir

Yes

Partner

10/10

Exceptional

23 Jan 2026

Jackson

Amazing staff, clean rooms, great onsen

10/10

Exceptional

22 Jan 2026

Benedict

Great hotel...it's very clean and quite.
It is within a reasonable walking distance to Shinjuku.

4/10

Poor

22 Jan 2026

Jordan

The room was SO so small we had no room. The staff weren’t very friendly. The room was a sauna (like 26 degrees Celsius) and we had to fight with them to let us use the AC in our room. We requested a late checkout and then a man came and yelled at us at 11;30 telling us we had to leave even though we had already asked for a late checkout - he apologized but he came in HOT. Good location and clean property. Enjoyed the Onsen but it’s definitely a true 3 star hotel

Leisure Family

6/10

Pleasant

21 Jan 2026

Vanessa

The rooms are just very small ish , it’s hard to fit in my luggages in . Staff are friendly . Beware wih airport distance it’s 1 hour to Narita they mostly list Haneda because it is closer

Leisure Family

10/10

Exceptional

20 Jan 2026

Danielle

fantastic, great breakfast

10/10

Exceptional

15 Jan 2026

Juanita

First time to Tokyo, first time to Japan. Perfect sanctuary. Beautiful, clean accommodations, excellent restaurant, wonderful staff.

Friends_and_family Friends

10/10

Exceptional

14 Jan 2026

Olive

Everything was so lovely, the staff, the room we loved it!

Friends_and_family Friends

8/10

Excellent

12 Jan 2026

Jenny

Clean facilities and friendly staff

10/10

Exceptional

09 Jan 2026

Jordan

Spectacular rooftop outdoor Onsen.
Good location.Very clean and beautifully appointed . Great design. Efficient silent elevators . Lovely gifts and amenities in the room . Nice bedding! excellent buckwheat pillows !

Self

10/10

Exceptional

07 Jan 2026

Jan

Great amenities, nice staff, good location.

Leisure Friends

8/10

Excellent

04 Jan 2026

Kana

掃除は綺麗に行き届いていたが、部屋に冷房設定がありませんでした。また、窓がなかったのも少し残念でした。露天風呂は見事でした！

Leisure Partner

10/10

Exceptional

02 Jan 2026

Daniel

This place might just be the epitome of perfection. It maintains an atmospheric blend of both modern and traditional Japanese features. We absolutely loved it. Note that your experience will be limited if you are pregnant or have tattoos as these are not permitted in the onsen.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Samaher

Great stay

8/10

Excellent

02 Jan 2026

He

N/A

Leisure

8/10

Excellent

20 Dec 2025

Jerry

Had a hard time finding towels but overall our stay was very nice!

Partner

10/10

Exceptional

18 Dec 2025

Adam

The staff, cleanliness and location of the hotel was exceptional.

4/10

Poor

17 Dec 2025

Amy

The rooms were incredibly tiny and not well designed. We stayed at another hotel in Tokyo that was as small, but at least the other layout was well thought out.

Our whole family agreed that it was very dusty (do not leave any black items on the floor otherwise it will pick up all the dust) and very stuffy since there was no fan in the bathroom making our room very humid and perfect for mold to grow… as seen on our shower.

The lobby is small and I wish there was a lounge to hang since the rooms were so small. Staff were okay, definitely below the average Japanese hospitality.

Leisure Family

8/10

Excellent

13 Dec 2025

Chris

Onsen and staff

Partner

10/10

Exceptional

10 Dec 2025

Michael

Very convenient stay in a nice quiet location. We only stayed one night. The city view was great! The room was very clean. The breakfast was great as well! Highly recommend!

Leisure Partner

10/10

Exceptional

03 Dec 2025

Marta

Great hotel in Shinjuku, amazing onsen with a view over the city and super helpful Staff!

Leisure Self

10/10

Exceptional

03 Dec 2025

GISELLE

Todo súper bien un gran servicio y antencion

Leisure Partner

10/10

Exceptional

02 Dec 2025

Amelyne

Relaxing

10/10

Exceptional

01 Dec 2025

Andrew

This is an amazing hotel. It is comfy and clean, in a great location in Shinjuku, walking distance to all main sights, and the onsen is brilliant!

Partner

10/10

Exceptional

26 Nov 2025

Adam

This was a wonderful place to stay. The rooms and decor embrace a traditional Japanese style, creating a calm and authentic atmosphere. The staff were warm and attentive, and the rooftop onsen was a highlight—an excellent way to unwind and soothe sore muscles at the end of each day. Despite being very quiet, the hotel is conveniently located directly across from a 7-Eleven.

The only drawback is its distance from the heart of Shinjuku and the main train station. While the walk is possible, I often relied on taxis to get back and forth.

Overall, a relaxing and beautifully designed ryokan experience that I thoroughly enjoyed.

Leisure Self

10/10

Exceptional

24 Nov 2025

Braydon

Perfect. It was in a great and it was beautiful. This is where I’ll stay again next time I’m back in Tokyo.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Sarah

The onsen is incredible, view and inside/outside options. Rooms are tiny, but most are in Japan. Very central to entertainment district, an amazing garden/park, and sports arenas if you want to attend.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Mario

Fantastic place to stay in tokyo

Partner

8/10

Excellent

16 Nov 2025

Paul

Everything was good except the size of the room. I had a hard time finding a space for my luggage.

Leisure Family

10/10

Exceptional

15 Nov 2025

Michelle

Loved my stay as a solo traveler! Would recommend to others!

Leisure Self

10/10

Exceptional

15 Nov 2025

Helen

Friendly & helpful staff. Room is clean.

10/10

Exceptional

04 Nov 2025

Ashley

.

10/10

Exceptional

29 Oct 2025

Evin

Amazing place!

Leisure Self

10/10

Exceptional

25 Oct 2025

Robert

Amazing staff and great room. Amenities were helpful and overall a great location.

Partner

8/10

Excellent

24 Oct 2025

Kyla-leigh

Everything was impeccable! The only change I’d make would be better pillows as they were very hard, both my partner and I complained of having jaw pain from them.

Partner

10/10

Exceptional

16 Oct 2025

Tian

Room is a bit small to any person over 6ft tall, but it's so clean and it's located within 10 minutes walking to the train station. I love that rooftop onsen every single day after 25k steps walk.

Leisure Family

10/10

Exceptional

08 Oct 2025

Cherelle

The rooms were very nice and clean. The amenities were nice touches and all provided by the hotel itself. The onsen was spectacular, with amazing views from the rooftop and complimentary ice crea. The breakfast was very filling and abundant. There was also a buffet breakfast available but the provided breakfast meal was enough for me. This hotel was the perfect way to end my trip, the staff were extremely helpful too!

Leisure Self

10/10

Exceptional

08 Oct 2025

Claudia

Room was very clean, lovely view of the city horizon, we didn’t have time to partake the Onsen, as we walked and walked the surrounds of the hotel and Shinjuku. Close to shops and a very handy convenience store just opposite.
The restaurant food was very authentic and of beautiful presentation. Staff were fabulous and the bed was was very comfy.

Friends_and_family Friends

10/10

Exceptional

07 Oct 2025

nicole

Really enjoyed our stay here. The rooftop onsen sets this hotel apart and is well worth it. Very easy to get to and from train and bus stations walking. We had a little trouble getting the fan going to cool the room down, but once we figured it out, it was very comfortable. Would stay again.

Leisure Partner

10/10

Exceptional

01 Oct 2025

James

The property was very clean and aesthetically calming. Staff was very helpful and I got exactly what I needed from this property. The Onsen was a nice touch and a great way to start and end each day with all of the walking around the city.

Leisure Self

10/10

Exceptional

26 Sep 2025

Salwa

Clean room, friendly staff, great Onsen, located in a great area

Leisure Family

4/10

Poor

24 Sep 2025

Marc

Onsen: Yes, Ryokan: No

This is not and should not be associated with the work “ryokan”. I felt that was very misleading as there weren’t any traditional ryokan amenities like karaoke, bars, shops, or games.

The onsen was packed with people, and the Sukiya felt more like a gimmick as you weren’t really engaging in activities with others.

Partner

10/10

Exceptional

24 Sep 2025

Alexandra

Loved the traditional Japanese breakfast overlooking the garden here (must try!) and the onsen on the rooftop. The hotel is beautiful overall

Leisure Partner