Name: Gennoya
Address: 4 3 Aizumicho, Tokyo, JP

8/10

Excellent

10 Jul 2026

John

Convenient and easily accessible from Marunouchi Line, great location amongst restaurants, bars, convenience stores and shops. No crockery (bowls, plates), only limited plastic cutlery and paper cups. Luggage space extremely limited, luggage rack stored under the bed was too dusty to use so needs more attention to cleaning. Not sure why there were so many air conditioners taking up the valuable floor space - suggest declutter to make more space for kitchen amenities. Maintenance issues including broken lights/bulbs and gaming console not connecting to TV needs more proactive attention. Beds comfortable.

Family_with_children

10/10

Exceptional

12 Jun 2026

Joel

Excellent location close to train station! Wonderful quick responding staff and excellent shower pressure. Would stay here again!

Family_with_children

2/10

Poor

10 Jun 2026

Elizabeth

The top floor unit had the strongest mold odor I have ever experienced. The entire building smelled and was being covered up with air fresheners. The cover up was so strong in the hallways my kids were running thru the stairs and lobby to minimize breathing it all in. The response fm the hotel was they could put more air fresheners in our unit. After we left the hotel- ALL of our luggage smelled moldy and like it had been in a wet damp basement. I get the sense the owners and or management have not been there themselves and have no idea what's going on or just don't care as long as they can fill the rooms. Def. regret booking a non refundable room and Expedia was completely unhelpful

Family_with_children

8/10

Excellent

01 Jun 2026

Jason

It was very easy to check in. Everything was nice and tidy for my stay.

Friends

10/10

Exceptional

27 May 2026

Robert

Location is amazing. Central to trains, convenience stores, eateries, police, banks…you name it.

Communication with staff was excellent through the chat function of our Expedia boooing. Responded quickly with good information.

There are washer/dryer machines on-site. The wash function works perfectly, the drying will take a long time. This seems standard though for dryers in Japan. I had a load drying in for 2 hours and it was all still damp. We ended up just hanging it all up in our room on the supplies coat hangers. After the first load, we used the dryer for underwear and socks only and it was done in an hour.

Check in was easy, the room door has an electronic lock that uses a passcode instead of a card or key. Depending on what room you have, you may be walking up a bunch of stairs.

Room was clean and tidy and had everything we needed. Beds and pillows were comfy. There is a toilet that is separate from the bathroom which is handy.

As long as you understand that this is an apartment building and NOT a hotel, you will be fine staying here. There is no cleaning during your stay so you’ll have to wash your towels if you need to. Rubbish is not collected until after you check out but there were plenty of bins in our room so it was fine for the 5 nights that we stayed for.

Overall we were happy with our stay. It was affordable, convenient and there are no complaints from us.

Family_with_children

10/10

Exceptional

11 May 2026

Abyan

Nice clean room, nice laundry facilities and amenities provided.

Friends

8/10

Excellent

05 Apr 2026

Phoebe

Hotel is in a great location. Very close to the train station and buses. No cutlery. Poor quality towels. Very comfortable beds. Great restaurants in the area. We enjoyed our time here.

Family_with_children

10/10

Exceptional

05 Apr 2026

Ana Liza

Close to public transportation. Clean. Quiet and safe. Good communication with the staff. No lift be mindful of your luggage, but not high floors, easy access. Close to the shops and restaurants. Our stay was very pleasant. Thank you.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Jiayuan

Location is excellent with 7-11 and one subway within 5 mins walk. Only one stop away from the Shinjuku Gyoen National Garden that is a famous spot for sightseeing Cherry Blossoms.

We stayed on the 3rd floor so super quiet. I’ve got quick response for all my queries. Highly recommend it for families travelling to Tokyo.

Family_with_children

8/10

Excellent

10 Mar 2026

Jennifer

Perfect location close to Metro. Small but understandable for the price. There is a stove top and microwave but zero dishes (some paper cups and a frying pan and large stirring utensils only). lacks a clothes drying location as the dryer doesn't get clothes very dry. Onsite laundry. they only send you the code for the door the day before- so don't stress about not having it. Quick response time to questions.

Family_with_children

10/10

Exceptional

06 Mar 2026

virginia

its a 5 min walk from the main train station, clean hotel and convenient location with a lot of things to do and see. We loved the stay.

Family_with_children

2/10

Poor

11 Jan 2026

Seiya

テレビが映らなくて残念でした

Friends_and_family Family

8/10

Excellent

08 Jan 2026

Charis

Convenient location, close to metro and convenience store, plenty of bedding for a family of 5.

Leisure Family

10/10

Exceptional

19 Nov 2025

KENNETH

Location was great - very good value for money.

10/10

Exceptional

29 Oct 2025

Loi

Love the cleaniless. Easy to walk to food store.

Leisure Family_with_children

10/10

Exceptional

19 Oct 2025

Daniel

Loved our stay. Close to the station and places to eat.

10/10

Exceptional

12 Oct 2025

Shirley

We had a great stay here. Everything working fine. Self check-out made it easier. It’s close to the train station also.

Leisure Family

10/10

Exceptional

22 Sep 2025

Gideon

Great self service hotel. Great for a family although keep in mind it is one big room, so difficult to enjoy the place once our kids were asleep. Room 5 or 6 are the best, because in the lower rooms the sound of people walking (jumping!) above can keep you awake at night. Excellent washing machines

Leisure Family_with_children

10/10

Exceptional

10 Sep 2025

youngjae

주변이 주택가라 조용합니다.. 근처 편의점도 있고 지하철역도 가깝고 다 만족했습니다.

Friends_and_family Friends

10/10

Exceptional

27 Aug 2025

Yi Hong

This place is near subway station and lots of convenient stores.

Leisure Family

10/10

Exceptional

27 Jul 2025

Sunshine Nemy

We had a nice stay at this place. Staff very friendly and helpful. Responds to messages promptly. They let us check in 2 hrs early as long as no prior tenants on the check in day. Place is conveniently located to a train station, food places and shopping.

Leisure Family

10/10

Exceptional

24 Jun 2025

Rebecca Elizabeth

The property was amazing. Clean and very convenient. Located close to restaurants and shops. Super easy check in. Fantastic accommodation

Leisure Family_with_children

10/10

Exceptional

08 Jun 2025

Ana Marcela

Very clean & cozy stay. Located close to train stations, food, shopping. Quiet neighborhood, laundry in site was a blessing.

10/10

Exceptional

27 Apr 2025

Danielle

This was the smallest place we stayed with 5 (3 adults and 2 children) but met all our needs. The kids had the most fun here due to the video game set up (mario bros 90's and mortal combat) after a long day of walking.

Leisure Family

8/10

Excellent

15 Apr 2025

Mike

Gennoya

We had a pleasant stay, with only a few minor complaints.

The room is one of about a half dozen in a private apartment building at the end of a small cul de sac; there is no manager onsite. The shower smelled a little musty, though it was clean. The trash can organization system in the room was confusing (separating trash into plastics, etc.), and we weren't sure what to do with our food take-out plastic dishes. The walls are a little thin. One night, we could hear the neighbors and their child on the floor below us, walking and talking until about 11:00 p.m.

In general, though, we had a quiet and pleasant stay. Gennoya is a quiet apartment building tucked away in a bustling neighborhood, only a few minutes walk to stores, restaurants, and trains. The location is excellent and convenient.

Friends_and_family Family

10/10

Exceptional

20 Jan 2025

Youngkyung

가족여행 숙소로 최고

4인 이상 가족, 친구들 여행에 최적화된 가성비 있는 숙소이면 인근 엘리베이터 있는 출구 역세권에 편의점도 골고루 있어서 좋았어요. 근처에 애니메이션 배경 장소가 있어 가볍게 둘러보기 좋았고 도쿄역 신주쿠 시부야까지 접근성이 매우 좋으면 지하철은 마루노우치라인이라 더할나위 없었습니다.
숙소내 EV가 없고 계단이 좁아서 어르신은 힘들겠고 젊은 연령대 부담없이 묵기에 좋습니다.

Friends_and_family Family

10/10

Exceptional

06 Jan 2025

Andrew

The property was amazing, super easy, accessible and overall just a amazing experience.

Leisure Friends

8/10

Excellent

06 Jan 2025

Allan

Very nice and roomy place to stay at a great price and great location!

Business Family

8/10

Excellent

27 Aug 2024

HAZEL

We stayed as a family of 5 and our room was spacious enough for all of us! It’s pretty quiet building! There is laundry which is so convenient! The area is safe and lots of restaurants to choose from. So close to subway station. I definitely recommend this place!

The only thing to change is that a towel was ripped, staff should have checked that and replaced.

Leisure Family

10/10

Exceptional

08 Aug 2024

Joaquin

Accessible to food, trains, and entertainment

Leisure Family_with_children

10/10

Exceptional

02 Aug 2024

Joaquin

Excellent! Called for air conditioning questions and they responded quickly and assisted with our problem rapidly! Enjoyed everything!

Leisure Family

8/10

Excellent

28 Dec 2023

Lisa

Comfortable for all of us. Liked the location

8/10

Excellent

25 Feb 2026

Evelyn

Good budget accommodations. Appreciated the fridge, freezer, hot plate and other amenities. Rooms were a decent size and had lots of beds for our family.

Family

2/10

Poor

19 Jan 2026

Wing Tak

於入住前一個月已提前提出取消，物業位於新宿御苑一帶、交通便利、旅遊旺季，加上通知時間充足，按一般市場情況重新出租並不困難。基於此類條件，業主通常會考慮全額或按比例退款，這亦是合理期待。

然而，屋主堅持以條款為由拒絕任何退款，但同時又多次催促我盡快確認取消，以便其重新放租。此處理方式前後矛盾，只照顧自身利益，卻要求旅客承擔全部風險，令人難以接受。

整體溝通缺乏彈性與誠意，只選擇性引用對自己最有利的部分，完全無視合理商業判斷及基本公平性。這次經驗令人非常失望，也提醒其他旅客預訂前要審慎考慮。

I requested a cancellation more than one month before the stay. Given the property’s location near Shinjuku Gyoen, its convenience, the peak travel season, and the early notice provided, it is objectively reasonable to expect that the listing could be rebooked without difficulty. Under such circumstances, most hosts would offer a full or partial refund, which is a fair and common practice.

However, the host insisted on refusing any refund strictly based on the policy, while repeatedly urging me to confirm the cancellation so the listing could be re-rented immediately. This contradictory behaviour protects only the host’s interests and places all risk on the guest, which is extremely disappointing.

Communication throughout the process lacked flexibility and goodwill. The host selectively relied on terms favourable only to themselves while ignoring basic fairness and reasonable business judgment. Overall, this experience was unsatisfactory, and future guests should take note before booking.

Leisure Family_with_children

10/10

Exceptional

28 Oct 2025

MINSU

없음

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

かずたか

駅からも近く、非常に便利でした。
部屋も静かで過ごしやすかったです。
ゲームのコントローラーがあったのですが、
使い方がよくわからなかったです。
結果的には大満足でした。

Leisure Family_with_children

10/10

Exceptional

25 Jul 2025

Takashi

Good！

6/10

Pleasant

13 Apr 2025

まりこ

部屋が少しタバコ臭く、タオルも臭かった。
その他、立地は良く旅行するには最適だった。

Leisure Family_with_children

6/10

Pleasant

30 Nov 2024

ゆき

お安く泊まらせて頂き、ありがとうございました。
残念だった点はエントランスから部屋も消毒スプレー？の匂いがキツく、かなり気持ち悪くなりました。窓を解放して、一晩中寝ましたが残り香が残ってしまっていたので、改善していただきたいです。お値段、立地ともに素晴らしかったです。

Business Family

8/10

Excellent

04 Aug 2024

Akiko

良かった点
①駅から近く、周りに飲食店やスーパーがたくさんあり、すごく便利でした。
②不安な点を質問したら、丁寧に対応していただき良かったです。
③手続き等の連絡が頻繁にあり、不安が少なく済みました。
④部屋も広く、設備も充実しており、快適に過ごすことができました。

改善してほしい点
①水回りに少しだけ水アカ等があり、気になりました。
②ベッドシーツが小さく、少しの動きでズレてしまい、毎度直しが大変でした。
③部屋の設備に対する説明文があれば、より快適過ごせたかもしれません。

Leisure Family_with_children

10/10

Exceptional

07 Jan 2024

Masaki

チェックイン、チェックアウトが最初わからなくて困りましたが、施設が整っており、リラックスすることができました。
駅からも近く、徒歩5分圏内に、ご飯屋さんもあり立地も良いと感じました。また泊まりたいと考えてます。ありがとうございました。

Leisure Friends