Mitsui Garden Hotel Jingugaien Tokyo Premier

Japan , Tokyo
Tokyo, 11-3, Kasumigaoka-machi, Shinjuku-ku
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100 reviews shown

8/10

Excellent

25 Apr 2026

louis

a recommander

8/10

Excellent

22 Apr 2026

Alivia

Love the quietness and cleanliness. Wish the room trash were taken out more often though.

Partner

10/10

Exceptional

17 Apr 2026

Belinda

Great place to stay if you prefer to be out of the chaos of central Tokyo. Lovely leafy surrounds and anywhere you need to go is a 20-25 minute trip of combined train/walk.

There’s a lovely bakery downstairs in the foyer if you don’t get breakfast included, but the breakfast is well worth it. Huge selection of western and Japanese options that’s all extremely fresh and well prepared for a buffet style.

Beds a Lee very comfortable and we were lucky to be on the 12th floor which made for a great view when the stadium is emptying after and event.

Staff were very friendly and helpful if you need ideas or get stuck trying to work out the taxis etc.

Definitely recommend if you like being somewhere more peaceful and relaxing after a big day of exploring.

Family

10/10

Exceptional

16 Apr 2026

Phyllis

The rooms were clean, the staff was excellent, the personal amenities were unmatched, the restaurant had the most appetizing breakfast offerings.

Family_with_children

10/10

Exceptional

16 Apr 2026

Raquel

Great breakfast, good location easy access to train lines good view from our balcony.

10/10

Exceptional

16 Apr 2026

Tim

Very comfy beds, clean , excellent breakfast, nice spa area and right by the metro stop.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Bassam

Breakfast ok

Partner

10/10

Exceptional

15 Apr 2026

Salvacio

Yes breakfast was great

Friends

8/10

Excellent

14 Apr 2026

Kenneth

This place is in a perfect location next to all the action without being too in it. Loved this place but only one big thing it was lacking for me was the laundry situation. Only one machine for the men’s and 2 machines for the women for the whole hotel. They were all always occupied 24 hours. It was impossible to get my laundry in there. So I landed up going to the local laundromat which is walking distance from the hotel. Otherwise I would have rated it a 5/5. The staff was friendly and helpful in every way! The owners of this establishment need to install a machine on every floor.

Partner

10/10

Exceptional

14 Apr 2026

Sonya

This was a lovely hotel in the middle of Tokyo with a wonderful restaurant, stylish but small rooms, and nice view from the included balcony. They gave you slippers and pajamas to use, and the public bath was very relaxing (once you got comfortable with the naked requirement…no swimsuits allowed!)

Only complaint was the bathroom…there was no place to hang your clothes and towel in the shower area, so if you were rooming with someone other than your partner (kids, friends, other relatives), you had to close off the whole bathroom/hallway area to get dressed or try to balance your clothes and toiletries on the back ledge of the tub so it wouldn’t get wet. There also wasn’t a grab bar, so if you have mobility issues or are elderly, it was definitely a hazard. If they just put a couple hooks or towel racks or shelves on the back wall of the bathroom, it would have been much easier.

Other than that, it was a wonderful stay!

Family

10/10

Exceptional

12 Apr 2026

Erin

perfect hotel near 2 train stations! it was in a bit more of a quiet area and wish there was more happening around it however the facilities were great and the staff was incredible.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Yvette

Beautiful hotel

Self

10/10

Exceptional

12 Apr 2026

Erika

Loved the Breakfast menus. The Hotel it’s self was amazing. Super clean. Location was perfect two train stations within less then 5 min walk. The only thing I did not like which I found pricey was the Dinner menu. I was in Tokyo 15 days . The night we had dinner at hotel was the only night we spent the most on food. Other then that I have no complaints. I plan to book another stay at this hotel.

Family_with_children

10/10

Exceptional

12 Apr 2026

Laura

Excellent location right next to an Ueno line stop and opposite the National Stadium. Rooms are very modern and well equipped. Breakfast is very good with a wide range of options that are fresh and tasty. They have a ticketing system at peak breakfast times that could catch you out if you were unaware and time limited but it is efficient and most people are respectful of not taking too much time.

Friends

10/10

Exceptional

12 Apr 2026

Randolph

Breakfast menu rxcellent

Partner

10/10

Exceptional

11 Apr 2026

alastair

Fantastic hotel. The staff were incredibly helpful. Great breakfast. Location was excellent right next to a metro station. Very quiet and safe area.

Friends

8/10

Excellent

11 Apr 2026

Sarah

The hotel itself is great and in a fantastic location. However, the meal in the evening at the restaurant was very average and so was the service. The rooms are very nice, the hotel is new and across the road from the stadium. I recommend getting up early for breakfast to avoid queues.

Family

10/10

Exceptional

10 Apr 2026

Joy

The room was very clean and the staff was great. They were all so nice and helpful.

Friends_and_family Family

8/10

Excellent

09 Apr 2026

Amanda

Great location for subway, JR, & Shinjuku. Spacious rooms for Tokyo standard, quite clean & good condition, loved the balcony! Had a comfortable stay but front desk was disorganised on the morning we wanted to check out & queue was disorderly. Apart from this our stay was great. One staff member helpfully arranged our suitcases to be shipped to our next hotel which was very easy & convenient. Would recommend.

Partner

8/10

Excellent

09 Apr 2026

Meagan

The room was nice with a balcony.

Partner

8/10

Excellent

04 Apr 2026

Toby

Clean hotel with lovely staff, a nice (uncrowded) gym, and convenient subway access. Beds are comfortable, lighting is great, and outlets are well placed. Breakfast was good but can get busy.

The main drawback is the room layout. Storage is limited and poorly ventilated—there’s just one shelf and a small drawer in the closet, and opening the doors blocks the walkway. Shelving above the fridge is unusable due to fixed decor, and the safe is too small for a laptop. Towel space is also limited for two people, especially in humid or rainy conditions, and entryway hooks don’t get much airflow. There is a luggage rack, but no practical place to use it. The large balcony is also underutilized, with minimal furniture.

Suggestions: remove closet doors to improve airflow and open up the space, add a full-size safe (e.g., above the fridge), clear usable shelving, and add more towel bars or better drying options. Alternatively, make better use of the balcony space—or even consider integrating part of it into the room.

10/10

Exceptional

04 Apr 2026

Larson

Clean room and helpful staff

Partner

8/10

Excellent

04 Apr 2026

Joo Khai

On the check-in, it took the staff about 20 minutes to complete the process even though a prior express check-in was done.
The overall room amenity is excellent, but the process for daily breakfast was chaotic, large crowd always formed around the lobby area, waiting to be ushered to the breakfast seat. Not a pleasant experience.

Friends

6/10

Pleasant

03 Apr 2026

Arif

This is a beautiful hotel aesthetically speaking; the rooms are bright and spacious; and the reception staff are excellent. It is, however, expensive and this coupled with some glaring negatives means tourists should book with open eyes. First, the hotel is far from most locales tourists want to frequent — it is essentially in the ‘burbs. There are very few cafes and restaurants nearby - outside the hotel. Most ridiculously, there is a cafe in the lobby where one can buy coffee and a croissant (for, say, breakfast) but no place to eat…no seats/stools in the cafe; those are reserved for those having the buffet. A sign in the cafe says: no sitting and eating in the lobby or on the rooftop terrace. When we asked where we could eat we were told to walk 15 minutes to the park, pay Y500 to enter the park and eat there! What the hell? That’s absolutely nuts!!! This is not how paying guests should be treated!

10/10

Exceptional

31 Mar 2026

Marco

Excellent, clean room, amazing breakfast, super polite and helpful staff, great location!

Partner

10/10

Exceptional

31 Mar 2026

Lorelle

My partner and I just returned from a fantastic stay at the Mitsui Gardens Hotel in Shinjuku! The hotel was close to everything without being right in the middle of the hustle and bustle of Tokyo. There is a peaceful, well-served subway stop (Ueno line) 50 feet away from the hotel entrance. The lobby is tasteful, and our room was small but lovely. The bath facilities were so wonderful. We used it daily. And the breakfast was fabulous — eggs Benedict made to order?! Yes, please! We can’t wait to go back!

Partner

10/10

Exceptional

31 Mar 2026

Vincent

Very clean, helpful staff. Very conveniently located.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Nishi

Clean

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Jessica Nicole

Breakfast was great and the staff was really friendly. Would stay again.

Friends

10/10

Exceptional

27 Mar 2026

Gabriel

The food was amazing! Took advantage of it one day and it didn’t disappoint. Everything was fresh and so many options. The hotel itself was 100/10! Super clean, tidy, eco friendly and perfect location to use subway, taxis, transportation, etc. very quiet at night that I would sleep with balcony door wide open to let in cold fresh air. You could see Mount Fuji from the 10th floor where our room was located.

10/10

Exceptional

25 Mar 2026

Bronz

Awesome

10/10

Exceptional

25 Mar 2026

Tania

Modern, classy and clean hotel in an incredible location.
Excellent service.
Delicious breakfast with a great variety.
Would definitely stay here again.

Family_with_children

10/10

Exceptional

22 Mar 2026

Emily

A great mix of highest quality accommodation, city access, and green breathing room - just right for us, especially for our first days in Tokyo! An entrance to the E line subway station was directly next door to the hotel, which was excellent for getting around the city. Getting to this hotel from the airport only took one transfer from the Haneda monorail. Great kind staff, easy check in. The corner room with balcony cost a bit more but was so comfortable and well-appointed it was worth it. My partner & I normally sleep in a full-size bed at home, but this hotel’s Japanese twin was surprisingly big enough for us to still sleep together. Awesome shower/tub room with deep soaking tub. Comfy one-size pajamas offered with the towels. Awesome breakfast, every morning, and the in-hotel bakery was stunningly good too. Walkable to Shinjuku gardens, Meiji Jingu Shrine, some cafes and pharmacy. I am so happy we booked here, and we get to stay here again before we fly out.

Partner

10/10

Exceptional

22 Mar 2026

Elsa

We are very pleased with our stay in Mitsui, will stay at Mitsui again.

Partner

8/10

Excellent

20 Mar 2026

Arlana

Staff was very friendly and helpful. Hotel was clean and comfortable. Rooms were smaller compared to the one we stayed in at Osaka. Nowhere to store luggage out of sight. Hotel is walking distance to 3 different train stations and Harajuku (~20 minutes). Surrounding area is quiet which is great after visiting the touristy areas but there isn’t many food options close by. We either ate or picked up food before returning to the hotel. We did run into a celebrity in the lobby one night that made our son’s day because he was able to get a picture with him :)

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Ethan

Perfect spot in between shibyua and shinjuku and just down the road from the train station. Everything was cleaned every day and staff was very helpful

Self

10/10

Exceptional

18 Mar 2026

Ramon Vaca

Place is beautiful and clean. Staff are spectacular and very attentive to detail. Train ride away from all attractions.

Partner

10/10

Exceptional

18 Mar 2026

Katherine

Nice hotel

8/10

Excellent

17 Mar 2026

Kayla

Generally the room was great, it was cleaned well each day. However, it was a bit run down in that there were scuffs and marks all over the walls which at first glance makes you think the rooms aren't clean. My room was tucked in a corner and I couldn't hear anything from adjacent rooms which was amazing. Having the balcony was a nice touch to to get fresh air into the room.

The breakfast was great, lots to offer, although sometimes some items were cold which is to expected I guess at a buffet of this kind.

Plus to having laundry in the hotel and actually enforcing removing of people's items if they don't come back at their ending time to claim them. Too often people put in laundry and then head off for the day which is terribly annoying.

Location was perfect in that it was in a quiet area that was easily accessible to main Subway lines. Didn't have any problem getting anywhere and was thankful to return back to the quiet area the hotel was in at the end of the day.

Overall had a nice stay and would recommend it to other people with some caveats.

Family

6/10

Pleasant

16 Mar 2026

Drew

1) Room offered @ check in was not congruent with reservation photos/information.
2) Bar is basically non-existent.

Friends_and_family Friends

8/10

Excellent

13 Mar 2026

Ian

Great staff

Partner

10/10

Exceptional

10 Mar 2026

Bridget

It had the best breakfast the room was spotless. The hotel was beautiful in a wonderful area.

10/10

Exceptional

09 Mar 2026

Renee

Excelent hotel, staff, breakfast, conditions, location, etc etc etc all great

Partner

10/10

Exceptional

08 Mar 2026

Mary Ellen

We enjoyed our stay at Mitsui garden. The staff was friendly and the room and common areas were very clean and tidy. As far as location goes, it was ok. It was nice and quiet and It’s not next to any of the main touristy attractions that everyone is after but it is close enough if you jump on the train and go. We would definitely stay here again.

Family

10/10

Exceptional

08 Mar 2026

Zak

Staff friendly, room perfect, easy connections to Shibuya/Shinjuku etc

10/10

Exceptional

07 Mar 2026

Kenetta

Very close to station and local shops

Friends

10/10

Exceptional

07 Mar 2026

Jessica

Very helpful staff. Very clean with all the amenities you need

8/10

Excellent

04 Mar 2026

Alicia

Excellent customer service. Mostly clean rooms and beds… mostly. Stain on our comforter and blonde hairs from previous customers. Walls were a bit dirty. Breakfast was literally not good honestly I don’t know why it’s listed as highly rated. However, I am particular about my food. The coffee, tea and smoothies were good. I also don’t know why it is listed as 5 star hotel? Definitely not. At all. Probably an okay 4 star or a good 3 star. Great service from employees, we had the king size bed - small rooms but that is expected in Tokyo. Good location very close to train stations and convenience stores. Close to Shibuya and Shinjuku by walking less than 30 minutes for most things, but out of the super busy areas. Don’t regret staying, however I will not choose it again based off of the price. They did clean the room everyday and the shower/bath combination was nice with great pressure and hot water. Should not be more than $200 a night in my humble opinion. Nice view from balcony. There is a little walk area. Close to shinjuku garden which was beautiful. Decent hotel, however the listing made it sound a lot nicer than it was.

Partner

8/10

Excellent

03 Mar 2026

David

Great hotel, well located . Excellent staff. Made use of the gym and the fabulous onsen.
Housekeeping was spot on
Shame there’s so little storage for clothes on the room and we had to live out of the suitcase.
Also a pity the bar shuts so nearly in the evening

Partner

10/10

Exceptional

03 Mar 2026

ryan

Not a lot of shops nearby. Restaurants are very spread out and scarce in this area. The rooms are very nice, but a touch on the small side and the lighting in the room was pretty dim. But overall, this hotel was an excellent day.

Family

10/10

Exceptional

03 Mar 2026

Brinder

Toyko Japan, itself is an amazing place to visit. Mitsui Gardens locked it in with a gorgeous room, freedom and a panoramic view with our corner unit.

Family

10/10

Exceptional

02 Mar 2026

Julian

Clean hotel and the staff were very respectful and helpful. Train station is right next to hotel, making traveling by train convenience for a lone traveler. The area is very nice and room is larger than most standard Japanese hotels. The morning breakfast buffet was delicious!

6/10

Pleasant

26 Feb 2026

Nga

Our experience with the check-in and front lobby staff was great; we really appreciated their welcoming spirit. The breakfast buffet was good, though it lacked a \"wow\" factor. It was crowded at times, but the staff did their best to keep things organized.

The standard room (one queen bed) was small. It wasn't an issue for us since we didn't have large suitcases, but be aware that large luggage would likely take up more than half of the room’s hallway. We weren't entirely impressed with the housekeeping, as we had to remind them to leave us bottled water and the skincare packages (which aren't available in the lobby).

The laundry room was always busy, as there are only four washer/dryer combo machines for the entire hotel. While we were lucky enough to get two loads done, our companions unfortunately witnessed an intense confrontation between other guests and the staff over the wait. As for the location, it was quiet yet convenient—we enjoyed our daily walks to Shinjuku and Shibuya, even though there were multiple stations nearby.

Overall, the experience was okay. We stayed at four different hotels during our trip to Japan, and this one would rank third out of the four.

Friends

8/10

Excellent

26 Feb 2026

Jeremy

New, clean hotel albeit next to station. Rooms are tastefully furnished however lighting design in bathroom is dim and can be improved. Service was efficient but impersonal. Breakfast dining gets crowded at peak hours and was required to wait in queue. Onsen is well maintained but no towels provided - disappointing for this price point.

Self

10/10

Exceptional

26 Feb 2026

Sandra

The hotel was very clean and comfortable. The breakfast buffet was affordable and delicious and the rooms were comfortable and clean.

Family_with_children

10/10

Exceptional

24 Feb 2026

Tom

The staff were extremely courteous, the room was maintained very clean, and the breakfast options were great! The location was also extremely convenient. It was in a nice quiet location, but in close proximity to a number of subway stations.

Self

10/10

Exceptional

24 Feb 2026

William

Right from the start it was a great experience for our 2 week trip, the staff were super nice and inviting. The amenities were great, they allowed for delivery which we needed last minute and all around was a great experience with everything you need for a stay.

Not the mention the hotel is close to 3 train stations which allowed us to go all around Tokyo super efficiently as well as to Yokohama which we did for a day trip.

8/10

Excellent

23 Feb 2026

Dayalan

Room was very clean and staff were great. The room size was not that fantastic though.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Caleb

Really great hotel

10/10

Exceptional

19 Feb 2026

Camyll

This hotel was amazing. Very clean, breakfast was excellent, the onsen was a great added bonus and the laundry machines made my travels easier.

Friends

10/10

Exceptional

19 Feb 2026

Edyta

Great

10/10

Exceptional

14 Feb 2026

Sherline

The room was spotless and the staff was friendly. Great location.

Leisure

10/10

Exceptional

10 Feb 2026

Zhuo Yuan

We had a great stay here

10/10

Exceptional

10 Feb 2026

Jayne

Clean room, great location, very helpful staff. Excellent amenities - bakery, onsen especially.

Leisure Partner

8/10

Excellent

09 Feb 2026

Elizabeth

To small

Business_and_leisure Family

10/10

Exceptional

09 Feb 2026

Andrew

Everything was nice. View, amenities, breakfast. The staff was incredibly kind and helpful.

8/10

Excellent

06 Feb 2026

Ana Maria

Will always comeback to this hotel. Love the location. The balcony is cute.

Leisure Family

10/10

Exceptional

05 Feb 2026

Zachary

Room was spotless and extremely well-maintained, staff was incredibly cordial and receptive.

Leisure Partner

10/10

Exceptional

03 Feb 2026

Bryan

Room was amazing we got a king size bed and I had amazing sleep throughout my trip

I would recommend to my friends and family to stay here

Leisure Partner

10/10

Exceptional

31 Jan 2026

Khoi Loon

Amazing hotel! Highly recommended

4/10

Poor

30 Jan 2026

Aaron

Staff was inconsistent. On my first day, there was unannounced construction noise. That is unacceptable by any standard, even for a short time. Guests require advance notice. On my last night, a staff member took my clothes from the dryer and shoved them all haphazardly into a paper bag so that the time and money I spent doing laundry was wasted. After they acknowledged the wrongdoing but offered nothing, I demanded my money back, and they did so, but it shouldn’t happen to begin with. When I checked out I was offered one free breakfast, which I declined, because that does not undo the lack of basic courtesy. It is a symptom of broader inconsistent treatment—foreign guests are treated as burdensome and not fit for the same high level of service, courtesy, and respect that any Japanese person would show a fellow Japanese person.

Business Self

10/10

Exceptional

29 Jan 2026

Jack

Cleanliness, friendly courteous staff, food quality/consistency.

Leisure Self

10/10

Exceptional

28 Jan 2026

Zach

Top ten hotels I’ve ever stayed in

10/10

Exceptional

27 Jan 2026

Loren

Our favorite hotel we've stayed at in all of our trips abroad! Great views, the cafe/bakery was a huge plus, and right by 2 train stations without it being too loud or hectic. Loved it

Leisure Partner

10/10

Exceptional

27 Jan 2026

India

Clean room

Leisure Family

8/10

Excellent

27 Jan 2026

Jatinder

The room was clean and balcony was good. The breakfast was a little limited

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Kentaro

It’s perfect!!!

10/10

Exceptional

14 Jan 2026

Mathieu

Clean, organized and solid area

10/10

Exceptional

11 Jan 2026

william

Very Clean Spacious rooms, with a nice cafe and breakfast in the morning. Also they have coin op laundry and Onsen, althoguht Onsen open odd hours and we missed it.

Partner

10/10

Exceptional

09 Jan 2026

Timothy

Room was lovely, amenities great and amazing central location.

Business Family

10/10

Exceptional

09 Jan 2026

Fiona

Very clean, helpful staff. Would book again!

Leisure Partner

10/10

Exceptional

07 Jan 2026

Andrea

The room was amazing, the staff spoke

6/10

Pleasant

07 Jan 2026

cheryl

The rooms were on the smaller side, which made things tight with luggage. Breakfast was limited compared to some other hotels we’ve stayed in across Japan.

We weren’t able to make dinner reservations on site, and there aren’t many restaurants nearby, so we walked into town most evenings (around 15 minutes). The staff were very friendly and transport links were convenient overall.

Partner

8/10

Excellent

05 Jan 2026

Susan

My biggest complaint is the lighting. The overhead light in the bedroom and bathroom is extremely shadowy and makes it very very difficult to properly see yourself in the mirror. The lights definitely need to be brighter.

10/10

Exceptional

05 Jan 2026

cheryl

Lovely staff on reception. Room we had was small but was fine. We

8/10

Excellent

03 Jan 2026

Jennifer

good

10/10

Exceptional

03 Jan 2026

Excellent location and service! Breakfast is great! Location is quiet and safe!

10/10

Exceptional

01 Jan 2026

Ian

Rooms very clean and wonderfully quiet. Stylish design. Balcony in the heart of Tokyo was a lovely bonus. Washbasin area in the bathroom was quite dark with a single downlighter. Lack of room service was a slight disappointment but lots of convenience stores nearby. Japanese Bath was wonderful and a huge highlight!

Friends_and_family Friends

10/10

Exceptional

31 Dec 2025

Yuki

A nice, clean, and cozy hotel. Simple but tasteful decor and staff were friendly. The bath on the 2nd floor was heavenly. We will be back for sure.

Leisure Family

10/10

Exceptional

29 Dec 2025

Stephen

had a great stay

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Melissa

Modern hotel with Clean room, great amenities, helpful staff, central location to tourist spots.

Leisure Partner

10/10

Exceptional

25 Dec 2025

Liliana

Delicious breakfast buffet with great Western and some Eastern options. Fantastic view from the balcony. Very friendly and helpful staff. Convenient and comfortable indoor onsen. Overall a fantastic experience!

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Andre

Definitely recommend!

Business_and_leisure Partner

10/10

Exceptional

13 Dec 2025

Kerri

Clean room, friendly staff, breakfast options & bakery

Leisure

10/10

Exceptional

12 Dec 2025

Stephen

Great hotel. Would stay again.

Leisure Partner

10/10

Exceptional

10 Dec 2025

Sehar

Clean room, excellent location, great service. Pa

Partner

10/10

Exceptional

10 Dec 2025

John Carlos

Clean and well maintained property.
Good view from room, right next to the ferry.

Leisure Friends

6/10

Pleasant

10 Dec 2025

Karen

Room was lovely to look at, well decorated. But not very practicle.. nowhere to put anything and little room when trying to pack and unpack. Balcony was nice but couldnt smoke on it. Which was annoying as tht was the reason we chose this hotel. Staff wete helpful and friendly. Am

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Ji Keong Alvin

Excellent customer service
Excellent location, 5 min walk to Sendagaya
Beautiful

10/10

Exceptional

06 Dec 2025

Adam

Clean room, nice amenities, great breakfast and cafe, tattoo friendly public bath and gym. The location is the best though! Short walk to the Shinjuku garden.

Leisure Family