Name: The Hotel Zags Portland
Address: 515 Southwest Clay St, Portland, 97201, US

10/10

Exceptional

04 Aug 2026

Megan

We loved the spacious game room with darts and a variety of games. The arcade was awesome with great beer and pizza. We loved the area and environment. The huge odds and ends rental area was such a cool idea. The only drawback was the AC didn’t work well and we were advised to open the window a crack, but that let in a lot of noise pollution.

10/10

Exceptional

03 Aug 2026

Jacquelyn

The staff were very welcoming and friendly. No complaints about our room other than the shower and sink are very slow to drain. The bed was comfortable. There was a fair bit of outside noise as expected being downtown, but it did quiet down quite a bit between 11pm and 7am. Considering how prevalent the homeless population was in Portland, the entrance to the hotel was clean with no individuals camping out front and the hotel has good security measures in place (entry only with a key card at night and requiring the key card to get up to your room). The evening s’mores were a fun touch and we enjoyed relaxing on the patio at the end of the day. We didn’t end up using any of the rentals but they had lots of great items that you can borrow that was included with your stay.

6/10

Pleasant

02 Aug 2026

Shiloh

Rooms are a tad stuffy but once you open the window it’s fine but building is quite stuffy

6/10

Pleasant

02 Aug 2026

Regina

The location and cleanliness of this property are excellent. The staff is helpful. The problem with this hotel is the extra charges. Parking is $43 per night. There is also a $30 per night amenities fee whether you use the amenities or not (which we did not). We stayed two nights. Oregon has a lot of other taxes as well. So I was charged an extra $136.86 on top of what I already paid Expedia for the total cost of the room (even with a one time $20 parking credit from Expedia). Personally, I feel like that is a lot of extra charges.

10/10

Exceptional

29 Jul 2026

Whitney

Very fun cool hotel with such style! They provide just about anything and everything you need! We loved the chill hangout spot by the fire at night. They have such comfortable outdoor seating and provided free stuff to make smores! Beds were comfortable rooms were nice! Only thing is the included breakfast was very limited. They only have bagels, oranges, muffins, and yogurt. I would stay again

10/10

Exceptional

29 Jul 2026

Scott

The location was great and the view from the garden side was very nice as well.

10/10

Exceptional

29 Jul 2026

Yolanda

We enjoyed the smores that were available to us in the evenings as well as the ease of entering and existing the premises.

10/10

Exceptional

28 Jul 2026

Liza

This hotel was one of the favorites of our trip.
The amenities are above and beyond and the creative spirit shines through in every corner. The location and staff great too.

10/10

Exceptional

28 Jul 2026

Chelsey

It was a cool place to stay and in a great location.

10/10

Exceptional

27 Jul 2026

Winonah

Great location. Restaurant was good with complimentary breakfast. Gameroom with pinball, pool, and board games was a great way to end the day. Ask about what you can borrow from the cage, although can't borrow the popcorn cart (lol).

8/10

Excellent

27 Jul 2026

Cynthia

Fun hotel if traveling with kids. The game room has a pool table, darts, puzzles, board games and plenty of seating to hang out. The restaurant was okay. We ate there once and didn't feel the need to go back. The free breakfast was limited. Room was okay. Shower was terrible. Lacked water pressure. TV had limited channels. They clearly put all their money in the lobby/game room and not in their rooms.

8/10

Excellent

27 Jul 2026

Eric

Floor bathroom wasn't clean

4/10

Poor

26 Jul 2026

Yue

The sink drainage is not working properly. Parking charged $78 in total for one night.

10/10

Exceptional

26 Jul 2026

Susannah

Love this place! S’mores, game room, patio, restaurant, comfortable room, what more could you want?

4/10

Poor

24 Jul 2026

Jacob

Our first room smelled of cigarette smoke. We asked for a new room and it only smelled moderately better. There are a bunch of hidden charges - overnight parking is $42 and they charge $30 to everyone as an \"amenities fee\". It was walking distance to many things but in the future we will stay at any other hotel. Free continental breakfast was what we thought was a good perk. But all they had was cereal (no milk), hard boiled eggs, oats - but no way of cooking them, yogurt, bananas and bagels. Not bad, but it would have been nice to have some water or juice to drink.

My wife did see a rat in the outdoor lobby area. Not sure if that's just a Portland thing or not - with all the bums that live on the streets.

The staff are mostly friendly - and very colorful, and you're quickly reminded that you are in downtown Portland.

6/10

Pleasant

23 Jul 2026

Robert

We were not told at check-in that housekeeping services were by request only. On our 2nd day the front desk told us this and that the buttons in the room (requesting privacy or housekeeping) didn't work. I asked the front desk that housekeeping remove the trash from our room (we make the bed ourselves) which was promised. Upon returning to our room that evening, we found that the trash requested had not been honored.
I found that the tile grout in the shower was dirty (mold, mildew). Not great for allergies. The room carpet had dark spots in several places. They had not been cleaned nor the dirty carpet tiles been replaced.
This hotel has a young business guest profile. Therefore, we could not understand why the room wi-fi was so erratic, cutting out after a couple of hours and taking forever to download a podcast. This problem was denied by the front desk. We think it might be related to our denial of marketing our personal data. The wi-fi interruption threw us back to the question about accepting marketing our data on the hotel website.

8/10

Excellent

22 Jul 2026

Derek

A very nice stay -- clean rooms, fun amenities, and a helpful staff. This is our second stay and would stay here again!

10/10

Exceptional

22 Jul 2026

Katie

Our room was extremely comfortable, minus the pull out sofa bed. All the amenities on site were really fun and made the stay memorable. The hotel is located conveniently near public transportation so you can get around town without having to drive. This is good because the overnight parking rate was absurd, in my opinion. It added an extra $48 onto what I thought was an affordable stay. Also, read the fine print on hotels.com as we were also charged an additonal $35 \"destination fee\" upon arrival, which was frustrating.
Other than the extra fees and sub-par breakfast options, this is a fun destination for families visiting portland.

10/10

Exceptional

22 Jul 2026

Laura

My favorite hotel ever! I love the restaurant, the entire staff, and the great lending library they have. It was awesome to get to play at their arcade for free. Great place to visit.

Friends

6/10

Pleasant

21 Jul 2026

Shaina

Overall the property is clean, lots of open space and seating, and access to an items closet which is cool (kayaks, speakers, games, bikes, etc). The room was VERY run down with very stained carpet, peeling paint in the bathroom, and a cracked and peeling toilet seat. It also had a deep seeded smell that just didn’t go away.

Partner

10/10

Exceptional

20 Jul 2026

Carleta

Staff was extremely helpful…totally experience was 10/10

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Dominique

good games nice room and view

6/10

Pleasant

18 Jul 2026

Jennifer

The staff was very friendly and the location was great for the Waterfront Blues Festival. It’s definitely a “shoes on” in the room type place, carpet did not feel clean. Room had stains on the walls and bathroom had stains around toilet and sink. The place is really well decorated but it felt dirty. Breakfast is lackluster but coffee is great. The bed and pillows are really comfortable. Mixed bag, we could have just had a bad room.

Partner

10/10

Exceptional

18 Jul 2026

Matthew

The location was perfect, the lounge area was wonderful and the room was Very spacious and comfortable.

Self

8/10

Excellent

18 Jul 2026

Gladyliza

You have to pay $40 for parking even when you’re staying there.

Family_with_children

8/10

Excellent

18 Jul 2026

Michael

I really enjoyed the easy and secure parking structure that saved me money.
The outdoor seating area brings an upscale touch.
Breakfast was missing pancakes. Only cold items served (unless you count toasting a bagel). The dinner menu seemed really good, and I would have loved to try the shake menu, but I was out and about in the evenings.
There's a lot of spaces for a pool table, shuffleboard, and other recreation!
I stayed in a double queen room. The room was quiet, had a fridge, and good options for charging things. The big downside was that there was hardly anywhere to store items! There was a small coat closet with 1 shelf and a out 5 hangers, two shallow drawers, and a cubby. I'm not sure what a family of 4 would do, as I had to spread my own clothing over each space.
Another odd thing is that the bathroom and closet shared a sliding door. Either get into the closet, or go into the bathroom. the slider was extremely stiff, and I thought I locked myself in the bathroom at one point (I'm a full grown man who goes to the gym, FYI).
Bedding was not hypoallergenic: I'm extremely sensitive to materials, dyes, and scents when it comes to laundry, and I was a bit itchy the whole time.
Housekeeping cleaned the room, but did not change sheets... Not sure why?
Overall, I would stay again if I wasn't allergic to the sheets.

Self

10/10

Exceptional

17 Jul 2026

Shayna

Great! I loved the location and the staff was friendly and humorous

Friends_and_family Friends

10/10

Exceptional

14 Jul 2026

Christopher

All good. Parking was a problem. Paid for parking but had difficulty getting a spot.

Family

10/10

Exceptional

13 Jul 2026

Joshua

Rooms were a bit small but it was easy to upgrade to a suite. Overall, good experience.

Partner

10/10

Exceptional

13 Jul 2026

Justin

Great location near plenty of amenities. The hotel has a bunch of equipment that is free to use during your stay. The also offered a breakfast but I slept in and did not partake. Check out is noon which is always nice.

Partner

8/10

Excellent

11 Jul 2026

Jaden

Breakfast is not good. There is cereal, fruit, toast. That’s it. But everything else was great

Partner

10/10

Exceptional

08 Jul 2026

Destiny

Staff was great loved them! Breakfast was kind of a let down though! Other than that everything was great!

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Michael

Great location for a festival at the Riverfront Park. Staff were friendly and helpful. On-site restaurant had great pizza and decent drink location. Clean. Very good value.

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

Harold

The staff is great, very helpful.
The hotel is a hip, quirky boutique establishment, with lots of unique aspects. Check out almost any games or athletic equipment from the front desk.
Hotel does need some upkeep maintenance. My room was perfect, but others reported their A/C did not work.
The courtyard was closed while we were there due to resurfacing the wood plank flooring, which was actively happening.
I would recommend this place

Friends

10/10

Exceptional

06 Jul 2026

Nancy L

Ask for a coffee maker and coffee otherwise it is not in the room

10/10

Exceptional

06 Jul 2026

Sandra

Easy safe parking

Partner

10/10

Exceptional

06 Jul 2026

Martha

Great place to stay, room was clean, bed was comfortable and alot of fun activities going on the weekend we stayed! Places to eat are walking distance. Parking was pricey but for the location I guess that's why its expensive. But overall great experience

Partner

10/10

Exceptional

05 Jul 2026

Tonya

We loved this hotel. It had so many things to offer. The front desk staff is one of the best. The kids loved the free arcade games and checking out the Nintendo Switch.
We will recommend The Hotel Zags to people we know traveling to Portland.

Family_with_children

6/10

Pleasant

04 Jul 2026

Michael

Carpet in rooms and halls is badly stained and looks dirty. Parking is tight and limited had to wait for so.e one to leave to be able to park. Staff was friendly especially Allison! Would probably not stay again for the price their are several nicer options.

Family_with_children

10/10

Exceptional

02 Jul 2026

Crisol

They had so much activities for the kids & the staff were amazing, definitely recommend for a family

Family_with_children

8/10

Excellent

02 Jul 2026

Fletcher

Great location. The room was pretty nice. The lobby has a cool vibe. They were cleaning the patio, so wasn’t able to use, but the overall amenities and experience were good.

Self

6/10

Pleasant

02 Jul 2026

Lindsey

This hotel needs to step up its cleaning and free continental breakfast program.
The bathroom had a dirty (toothpaste residue) glass in it. The elevators obviously needed to be vacuumed but were not the entire time we were there.
The “included” continental breakfast was the worst, cheapest effort we’ve ever seen.
Tiny yogurts, generic cereals, mass purchased muffins and white breads.
No gluten-free options- this is PORTLAND people! Pre-peeled eggs. A bowl of bananas and apples.
One star for good coffee.
Be aware that there is a $30 charge per day for “amenities”. When front desk attendant was asked about what that was for they replied that it was for covering costs for the continental breakfast (seriously?), the S’mores night (we did not partake) and the bicycle rental (ditto). This is a sneaky and unacceptable way for the hotel to make more money. We asked for it to be removed from our bill.
We will not be returning to this hotel.

Friends

4/10

Poor

01 Jul 2026

Michael

I had an issue with the AC that was not resolved and my room was so hot, that had to sleep with the windows open. I raised the issue three times and was told twice that a technician would come. The third time, I was told that there was no AC, and all they could provide was a fan.

As a seperate problem, it was not clear that you had to request a room clean, and when I finally asked on my third day all they did was empty the trash and provide a couple new towels. Nothing was cleaned. They didn't even make the bed ??!!

Self

8/10

Excellent

30 Jun 2026

stephanie

The hotel was amazing - the staff and amenities were as well - however there is no gym on site and I was led to believe there was

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Ashley

Everything was clean and nice. The bed was so comfortable. I did not want to get out of it same with the pillows. I just wanted to take them home five stars for that.

The only thing I’m dinging this place for is the bathroom door it’s like a 100 pound slider. God forbid there was a fire. I would’ve been trapped in there. And the water pressure was horrible like it wasn’t even worth taking a shower cause you couldn’t even rinse the soap out of your hair. Continental breakfast was average with everybody else that offers that.
The weight of the bathroom door and the water pressure are a no return stay from me.
Staff was friendly.

Family

4/10

Poor

28 Jun 2026

Tamarah A

Bathroom shower and toilet looked dirty due to “pealing” paint. Rooms smelled like mold however the lobby was nice.

Self

10/10

Exceptional

27 Jun 2026

Joyce

Hotel is great, and the staff were so helpful.
Pillows were large and heavy, and breakfast was good but simple. Only one toaster with a crowd.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Christopher

Easy nice stay

Self

10/10

Exceptional

26 Jun 2026

Marilyn

BEST location to get around to everything on foot. Very impressive staff…no matter which shift, all were friendly, personable, kind, and gracious.

Family

10/10

Exceptional

26 Jun 2026

Rebecca

Great hotel and location to the art museum, theatre, and riverfront area. The free pinball machines onsite was a wonderful update for our family, along with the other games, include lifesize Connect4. We also loved the burger place that replaced the former restaurant within the hotel. Provides a different option than the local, more formal restaurants in the area.

Friends_and_family Family

6/10

Pleasant

25 Jun 2026

Sarah

Older hotel. Needs deep cleaning. Carpets and chairs heavily stained in room. Amenities fees are crazy for what they offer. Good location and ac works well.

Partner

2/10

Poor

25 Jun 2026

Timothy

I really like the hotel but only stayed for a night in transit. Great fun place but I chose it because they had parking and free when I bought two rooms. I called to let them know I was on my way. I got the call center and tried for 20 minutes to get the main hotel but it didn't work, they never picked up. The call center said they would rely the message for a late check in and how to get to parking.

When I was there, parking was full, they never got the message, they never called me back. Took forever with an unhelpful person to check in. Would not refund me for the parking and charged for a candy bar I didn't pick up. They said I could park on the street and I got a ticket.

Family_with_children

6/10

Pleasant

19 Jun 2026

stephanie

The hotel is in a quiet part of town which is nice, The staff is super helpful and nice.
the hotel could use a bit of maintenance the carpets in my room were ripped, the bathroom ceiling's pain was bubbling and chipping away and the shower head could be replaced. Great value for the price however really needs some maintenance done!

Self

10/10

Exceptional

19 Jun 2026

Rhiannon

We rented bikes and scooters to visit the Japanese Gardens and Rose Gardens, our kids loved it! There are so many games and activities to keep the whole family busy on the property and we loved the happy hour food and drinks. Staff were exceptionally kind and helpful, wish we could have stayed longer to enjoy Portland.

Family_with_children

10/10

Exceptional

18 Jun 2026

Eboni

I loved everything about the hotel Zags. It’s close to everything. The staff was friendly and welcoming. The bar had great food and great service. It was actually a fun stay with s’mores over the fire pit, free arcade games, and entertainment on the patio. It was clean and trendy. You can even check out items like Roku sticks, bikes,and Polaroid cameras. I highly recommend this hotel on your next Portland stay!

Family

10/10

Exceptional

17 Jun 2026

Susan

Great staff friendly helpful. Their outdoor courtyard is amazing, samores nights, firepits, games, they had a story teller wandering around, sat with us and told a great story. The Bar staff out there was fast, remembered you the next night very attentive in a good way.

10/10

Exceptional

17 Jun 2026

Jack

The Hotel Zags was a lot of fun and perfect for a quick overnight trip to Portland. The downtown area seemed plenty safe and we had no issues walking to a few bars in the area late at night. The hotel had a nice lobby and outside sitting area. Check In was a breeze and the daytime staff was fast and friendly. The room was clean and spacious with a nice comfy bed. There was a bit of that old hotel room smell but we were able to open a window and it cleared out quickly. Overall we were more than pleased with the room we were given and slept just fine.
The game room is cool and we really enjoyed the free play arcade and pinball after returning from our little bar hop. I was able to purchase food and drinks at the front desk around 12:30am and the night time staff member was very nice. We scored a nice parking spot outside the hotel but there is underground parking available as well. No one messed with our car overnight and we didn't see any suspicious activity. I also noticed that they have a nice rental selection by the entrance. I didn't have time to ask about it but I assume that guests can rent bikes, cameras, Nintendos and more.
I would recommend this hotel to anyone but we as a couple we really enjoyed staying here due to the proximity to local night life. And it's close to the riverfront!

Partner

10/10

Exceptional

15 Jun 2026

Alexandra

This is our second stay here. The bed is extremely comfortable and super cosy. Close to PSU and walkable to Pioneer Square.

Partner

8/10

Excellent

15 Jun 2026

Eregina

Noisy, noise outside and from dogs in other rooms and loud ventilation system.

Helpful, kind staff. Very good for dog owners traveling w their pets.

Poor breakfast, no juice, apples were the only fruit option. Did have hard boiled eggs.

Partner

10/10

Exceptional

14 Jun 2026

Charles

Good location. Nice modern property

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Ted

I had an excellent experience for my entire stay. The hotel was very busy with Portland State University graduation and Gay Pride weekend.

Staff was extremely professional, polite, and attentive. They even printed out my PSU graduation ticket while taking care of several people.

I stay in hotels frequently. This is the best stay I have experienced in months.

Self

8/10

Excellent

14 Jun 2026

Michael

HVAC could not be adjusted, staff gave complex description of system which boiled down to you cannot change! Room was cold and never warmed up.

Partner

10/10

Exceptional

12 Jun 2026

Joseph

I stayed here one night. Great place and I would definitely stay here again. It looks like they have a ton of stuff to do as a family or solo. Two thumbs up.

Self

10/10

Exceptional

10 Jun 2026

Natalia

Very good hotel. The room was very clean, comfortable, modern, quiet. The internal garden is pretty: a nice place to sit and have a cup of coffee. Convenient location.
The breakfast is very limited. This one can be definitely improved.

Self

10/10

Exceptional

10 Jun 2026

Carol

Great hotel, happy hour was great. Games and outdoor seating are fun amenities

8/10

Excellent

09 Jun 2026

Bambi

The property is centrally located, with friendly helpful staff at front desk. The room was small with very little drawer space for clothes and had to ask for hangers in closet. They did bring them right away to the room, included breakfast was plain: begel,yogurt, cereal, no juice- coffee, tea or water. The bathroom was not real clean, and kinda of dingy. The mirror was great, had a small space in center that stayed clear when using shower. The gear closet was intriguing but we did not \"borrow\" anything but heard others say it was good. The outdoor space was wonderful with nightly stores. The waitstaff and bartenders were not very attentive and did not seem happy to serve. Had to go to bar both times and they were short with us when we tried to order. The $40 night garage is super small with super small parking spots, they had 2 electric spots for charging. Overall, pleasant stay due to location and front desk staff- mainly OZ.

10/10

Exceptional

08 Jun 2026

Ayano

Friendly and helpful staff. Evening s'mores was fun, but breakfast was disappointment. Good location and good parking. Would come back again, definitely.

Partner

8/10

Excellent

08 Jun 2026

Jordan

The hotel was fine. Nice to have breakfast and the yard was pleasant. Great Location. Good for a trail run in Marquam Park. The only problem was the pillow top mattress, which every hotel now has. If you want coffee in your room, you can request a coffee maker.

Partner

10/10

Exceptional

07 Jun 2026

James

Hotel Zags is a cool stop while in Portland. The place itself is clean and comfortable. Staff are personable and helpful. There is a very nice patio to hang out on, and the lounge spots feel like a living room. It has a bit of a retro vibe in an interesting way. The location is near the light rail, and Pioneer Square in addition to the waterfront are easily walkable. A continental breakfast gets the day started along with a nice roast coffee. This place has been on my radar for awhile, and I would definitely stay on future visits.

Self

8/10

Excellent

04 Jun 2026

Jessica

I have stayed here more than once, and I come back for the amenities and the location. The nighttime fire outside is a wonderful draw, and the food here is good. The breakfast, however, is nothing to speak of, and is even more sparse than it appears to be in the images provided by the hotel. The atmosphere is great, and the games available for borrowing make it a great place for kids. However, the amenities charge of $30 a night should just be included in the nightly charge instead of being something extra that is paid upon arrival. It makes the pricing seem misleading. They also charge another $50 per night that is returned upon checkout, but it puts a large dent in your wallet in the meantime.

I was not impressed that they expected the guests to make their own beds instead of having housekeeping make the beds by default. You must request housekeeping if you want it.

If you use a wheelchair, be aware that their accessible rooms are very small in terms of space between the beds and around the beds, and the beds cannot accommodate a Hoyer lift under them. The beds are very soft and may not work well for certain disabilities. They have no roll-in showers, only tubs, if you need two beds in your accessible room. However, the staff were very helpful in moving the beds so that I could navigate the room better.

All in all, I would stay there again, keeping in mind the extra charges that are not listed on the reservation.

Family_with_children

10/10

Exceptional

03 Jun 2026

Susan

Very much enjoyed our stay! Right downtown and easy to get around without a car :) The patio and arcade were fun :)

Family

8/10

Excellent

03 Jun 2026

Ling

It was an okay experience for a brief stay for its convenient location. Breakfast was simple. A downside is that several of their furnitures are old, e.g. the ceiling in the bathroom, the edge of the sink table, and the iron board

Self

8/10

Excellent

02 Jun 2026

Tulio

Lo buscaría en un siguiente viaje

Self

8/10

Excellent

01 Jun 2026

Janice

Stayed one night at Hotel Zags. I got a quiet room and had a great nights sleep on a very comfy bed. I also did a \"build your own smores\" plate which was pretty fun and the kitchen gave me a carton of milk to wash it down. The cold continental breakfast bar in the morning was fine but I would not recommend it for someone who is diabetic. Overall it was a really nice stay and next time I have to be in Portland overnight I would definitely stay again.

Self

10/10

Exceptional

01 Jun 2026

Shelley

Great hotel! Great location..great price...tons of amenities...bar, restaurant, free pinball games and lots more!

Partner

6/10

Pleasant

01 Jun 2026

luis

The location was very nice and everything was within close vicinity. T

10/10

Exceptional

31 May 2026

Megan

Great outdoor space and game room. Fantastic for families or groups of people. Close to transit. Food nearby.

Partner

10/10

Exceptional

31 May 2026

Tresean

Very good customer service from people at front desk my whole 10 day trip

Self

6/10

Pleasant

26 May 2026

Mika

This hotel has great amenities for the whole family including a s’mores hour from 7-8, a room filled with free rentals and great activities for kids. It was clean and beautiful. That being said, no one warned me that the HVAC system is connected to the heat and anytime it is colder than 55 outside the heat overrides the thermostat. I set the thermostat to 67 and tossed and turned all night to wake up in 81 degree heat!! My staff supplied solution? To turn off the air completely if I wanted to sleep the following night. I found this to be a bit stressful and worried I’d get no sleep for a second night in a row. It only went up 5 degrees instead of 14 when I turned it off but I wanted to warn anyone who might be staying here in the summer so they could avoid having the same issue. Clean hotel with great amenities though, and great value for the price! I just wish I had gotten more rest.

Self

6/10

Pleasant

25 May 2026

Shayna

Rooms was clean, and the lobby was fun. They had a free shuffle board as well as arcade games.

For what it worth it was close to theaters, and downtown attractions.

Now moving forward. Parking was 40$ a night and a 35 dollar destination tax that was not included in the original booking. Bring our one night stay to 225. The room was a king size bed but unable to change temp in room, as well as the tub was installed wrong having an uneven floor.
Breakfast was included but for how much we paid for a room we were left wanting. Cereal options were box cereal, and only prepackaged food. Nothing prepared in house.

Lastly there was a woman being kick out during our stay, which added entertainment but was slightly disturbing.

Partner

4/10

Poor

25 May 2026

Arun

Hotel is conveniently located. Loved the arcade room. Room is on the smaller side. Was not happy that they didn’t have a coffee machine in the room. The thermostat in the room automatically set the temperature to 86 and we were roasting in the room. The continental breakfast was a let down with just some store bought bagels and cereals as options. Parking charges works out to $70 a day with all the additional fees and taxes.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Max

I was looking for a hotel near PSU, and the Zags was a great option: convenient location, good value for money, and good service. I wish breakfast had more options than just the continental.

Family_with_children

10/10

Exceptional

24 May 2026

SUSAN

Loved it. It was clean and safe. I'm a solo traveler and I loved that. I felt totally safe and the staff was really nice

Self

10/10

Exceptional

24 May 2026

Catherine

This was a delightful place to stay. The courtyard has a wide range of games and activities and a play area for small kids. In the evening, being able to relax there and make s’mores was such a treat. The room was comfortable and spacious. I had an issue with my room being too cold but the staff quickly brought a space heater. Service was excellent. Would stay here again.

Family

10/10

Exceptional

22 May 2026

Colin

Great location, very clean and really fun things to do! The parking feels steep, but I understand the cost. They have EV chargers in the garage, but the two attached to the building near the entrance are out of order.

Self

10/10

Exceptional

22 May 2026

Holly

Not only were the staff so incredibly nice but every single one of them was so well dressed! I mean incredibly dapper. I wasn’t sure what to expect with this hotel and honestly I was very impressed! My room was nice, it was very clean. We did the s’mores downstairs which was super fun. The little restaurant is really cute and attached all in all a great time.

Friends

8/10

Excellent

22 May 2026

Ronald

Everything was good - need more electric chargers - we were only able to use once in the 4 days

Partner

8/10

Excellent

21 May 2026

Billie- jo

Welcoming and fun environment. Easy access to quick continental breakfast. Paid parking is expensive. Clean rooms, location close to many downtown spots. Basic and clean rooms.

Friends

6/10

Pleasant

19 May 2026

Richard

Bar staff was the best part of our stay at the hotel. Location was great, patio beautiful, but property was average. Had room issue and the hotel staff was very quick to relocate us to alternate room. Staff were very helpful but needs some attention to facility.

Partner

8/10

Excellent

19 May 2026

Jayline

The room we stayed at does not have a smart tv.

Friends

8/10

Excellent

18 May 2026

Y. Dannielle

Nice and easy parking which $40 ($20 for ADA). There is an amenities charge of $50 or so, for the games and other nice amenities.

If you are traveling with family there is also games in the lobby for enjoyment.

Friends_and_family Family

6/10

Pleasant

17 May 2026

Anabelle

Nice location and decent hotel overall. There were some issues but overall I would stay here again. I like the available amenities including the patio, restaurant/bar (though it closes super early), and the items available to borrow/rent. The staff were nice enough and helpful. I liked the location and found it to be pretty convenient. The bed and bedding were comfortable. However, there were some obvious signs of wear and tear in the room. One of our bathroom towels had a large hole in it and our rooms fire alarm malfunctioned our second night so they had to move us to another room. They gave us a $30 discount (waived one night of the amenity fee) but that did not feel like an appropriate adjustment for the annoyance and inconvenience of having the fire alarm go off when we were already in bed and then having to call the desk, wait on them to arrive, wait on them to find us a new room and get the keys, and then pack up and move all our stuff into a new room.

Friends

2/10

Poor

13 May 2026

Gordon

Very poor service and in dis-repair! No hot water in shower in our room and shower head sprayed everywhere when turned on. Could not take a shower. No coffee service in room. When i went down to the front desk at 6 am to tell them about the shower and to ask them about lack of coffee service in the the room, they said it is not provided but we could request coffee service and it would be brought to the room. The night desk personnel there at the time were unsympathetic and unapologetic. No coffee service in the lobby at 6am and the restaurant did not open until 7 am.

We had prepaid for the room and parking and at check out were informed there was an additional $40 fee for amenities which we were not aware of and not included in the Expedia quoted price. Needless to say, we were not happy and the day manager waived the fee. They also informed us of a $60 deposit fee at checkout which will be reimbursed after check out.

We will not return.

Partner

10/10

Exceptional

12 May 2026

Susannah

Love this hotel! Beautiful, clean property, full of fun games and activities and offered s’mores at their fire pits in the courtyard in the evenings. So fun!

Partner

6/10

Pleasant

12 May 2026

Tom

Poor

10/10

Exceptional

11 May 2026

Kristine

We have stayed here multiple times - great place for a trip into Portland!

Partner

10/10

Exceptional

10 May 2026

Lilliana

Great

Partner

10/10

Exceptional

08 May 2026

Devora

The room was great although light on drawers if you like to unpack like we do. The restaurant downstairs and the front desk had friendly and helpful staff. Best of all, there are three free pinball machines in the lobby! Fun to play anytime and a great conversation starter with fellow guests.

Friends_and_family Friends

10/10

Exceptional

08 May 2026

Lisa

Great room in Portland in a convenient location.! Fun s’mores night on patio with cool gas fire pits!

Partner

10/10

Exceptional

06 May 2026

Guillermo

The room was huge 350sf, and the bed was very very comfortable... I was able to park safely in the underground parking garage...the outdoor lounge area was huge and had 3 fire \"pits\" ablaze....we sat around the fire and drank wine....beautiful outdoor lounge area.....the hotel has extensive play/game areas...we played pinball machines, pacman , tabletop shuffle games,etc.....
The continental breakfast was well managed and efficiently operated by a dedicated gentleman

Family