The Hotel Zags Portland

United States , Portland - OR
PORTLAND, 515 Southwest Clay St
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

18 Jun 2026

Eboni

I loved everything about the hotel Zags. It’s close to everything. The staff was friendly and welcoming. The bar had great food and great service. It was actually a fun stay with s’mores over the fire pit, free arcade games, and entertainment on the patio. It was clean and trendy. You can even check out items like Roku sticks, bikes,and Polaroid cameras. I highly recommend this hotel on your next Portland stay!

Family

10/10

Exceptional

17 Jun 2026

Susan

Great staff friendly helpful. Their outdoor courtyard is amazing, samores nights, firepits, games, they had a story teller wandering around, sat with us and told a great story. The Bar staff out there was fast, remembered you the next night very attentive in a good way.

10/10

Exceptional

17 Jun 2026

Jack

The Hotel Zags was a lot of fun and perfect for a quick overnight trip to Portland. The downtown area seemed plenty safe and we had no issues walking to a few bars in the area late at night. The hotel had a nice lobby and outside sitting area. Check In was a breeze and the daytime staff was fast and friendly. The room was clean and spacious with a nice comfy bed. There was a bit of that old hotel room smell but we were able to open a window and it cleared out quickly. Overall we were more than pleased with the room we were given and slept just fine.
The game room is cool and we really enjoyed the free play arcade and pinball after returning from our little bar hop. I was able to purchase food and drinks at the front desk around 12:30am and the night time staff member was very nice. We scored a nice parking spot outside the hotel but there is underground parking available as well. No one messed with our car overnight and we didn't see any suspicious activity. I also noticed that they have a nice rental selection by the entrance. I didn't have time to ask about it but I assume that guests can rent bikes, cameras, Nintendos and more.
I would recommend this hotel to anyone but we as a couple we really enjoyed staying here due to the proximity to local night life. And it's close to the riverfront!

Partner

10/10

Exceptional

15 Jun 2026

Alexandra

This is our second stay here. The bed is extremely comfortable and super cosy. Close to PSU and walkable to Pioneer Square.

Partner

8/10

Excellent

15 Jun 2026

Eregina

Noisy, noise outside and from dogs in other rooms and loud ventilation system.

Helpful, kind staff. Very good for dog owners traveling w their pets.

Poor breakfast, no juice, apples were the only fruit option. Did have hard boiled eggs.

Partner

10/10

Exceptional

14 Jun 2026

Charles

Good location. Nice modern property

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Ted

I had an excellent experience for my entire stay. The hotel was very busy with Portland State University graduation and Gay Pride weekend.

Staff was extremely professional, polite, and attentive. They even printed out my PSU graduation ticket while taking care of several people.

I stay in hotels frequently. This is the best stay I have experienced in months.

Self

8/10

Excellent

14 Jun 2026

Michael

HVAC could not be adjusted, staff gave complex description of system which boiled down to you cannot change! Room was cold and never warmed up.

Partner

10/10

Exceptional

12 Jun 2026

Joseph

I stayed here one night. Great place and I would definitely stay here again. It looks like they have a ton of stuff to do as a family or solo. Two thumbs up.

Self

10/10

Exceptional

10 Jun 2026

Natalia

Very good hotel. The room was very clean, comfortable, modern, quiet. The internal garden is pretty: a nice place to sit and have a cup of coffee. Convenient location.
The breakfast is very limited. This one can be definitely improved.

Self

10/10

Exceptional

10 Jun 2026

Carol

Great hotel, happy hour was great. Games and outdoor seating are fun amenities

8/10

Excellent

09 Jun 2026

Bambi

The property is centrally located, with friendly helpful staff at front desk. The room was small with very little drawer space for clothes and had to ask for hangers in closet. They did bring them right away to the room, included breakfast was plain: begel,yogurt, cereal, no juice- coffee, tea or water. The bathroom was not real clean, and kinda of dingy. The mirror was great, had a small space in center that stayed clear when using shower. The gear closet was intriguing but we did not \"borrow\" anything but heard others say it was good. The outdoor space was wonderful with nightly stores. The waitstaff and bartenders were not very attentive and did not seem happy to serve. Had to go to bar both times and they were short with us when we tried to order. The $40 night garage is super small with super small parking spots, they had 2 electric spots for charging. Overall, pleasant stay due to location and front desk staff- mainly OZ.

10/10

Exceptional

08 Jun 2026

Ayano

Friendly and helpful staff. Evening s'mores was fun, but breakfast was disappointment. Good location and good parking. Would come back again, definitely.

Partner

8/10

Excellent

08 Jun 2026

Jordan

The hotel was fine. Nice to have breakfast and the yard was pleasant. Great Location. Good for a trail run in Marquam Park. The only problem was the pillow top mattress, which every hotel now has. If you want coffee in your room, you can request a coffee maker.

Partner

10/10

Exceptional

07 Jun 2026

James

Hotel Zags is a cool stop while in Portland. The place itself is clean and comfortable. Staff are personable and helpful. There is a very nice patio to hang out on, and the lounge spots feel like a living room. It has a bit of a retro vibe in an interesting way. The location is near the light rail, and Pioneer Square in addition to the waterfront are easily walkable. A continental breakfast gets the day started along with a nice roast coffee. This place has been on my radar for awhile, and I would definitely stay on future visits.

Self

8/10

Excellent

04 Jun 2026

Jessica

I have stayed here more than once, and I come back for the amenities and the location. The nighttime fire outside is a wonderful draw, and the food here is good. The breakfast, however, is nothing to speak of, and is even more sparse than it appears to be in the images provided by the hotel. The atmosphere is great, and the games available for borrowing make it a great place for kids. However, the amenities charge of $30 a night should just be included in the nightly charge instead of being something extra that is paid upon arrival. It makes the pricing seem misleading. They also charge another $50 per night that is returned upon checkout, but it puts a large dent in your wallet in the meantime.

I was not impressed that they expected the guests to make their own beds instead of having housekeeping make the beds by default. You must request housekeeping if you want it.

If you use a wheelchair, be aware that their accessible rooms are very small in terms of space between the beds and around the beds, and the beds cannot accommodate a Hoyer lift under them. The beds are very soft and may not work well for certain disabilities. They have no roll-in showers, only tubs, if you need two beds in your accessible room. However, the staff were very helpful in moving the beds so that I could navigate the room better.

All in all, I would stay there again, keeping in mind the extra charges that are not listed on the reservation.

Family_with_children

10/10

Exceptional

03 Jun 2026

Susan

Very much enjoyed our stay! Right downtown and easy to get around without a car :) The patio and arcade were fun :)

Family

8/10

Excellent

03 Jun 2026

Ling

It was an okay experience for a brief stay for its convenient location. Breakfast was simple. A downside is that several of their furnitures are old, e.g. the ceiling in the bathroom, the edge of the sink table, and the iron board

Self

8/10

Excellent

02 Jun 2026

Tulio

Lo buscaría en un siguiente viaje

Self

8/10

Excellent

01 Jun 2026

Janice

Stayed one night at Hotel Zags. I got a quiet room and had a great nights sleep on a very comfy bed. I also did a \"build your own smores\" plate which was pretty fun and the kitchen gave me a carton of milk to wash it down. The cold continental breakfast bar in the morning was fine but I would not recommend it for someone who is diabetic. Overall it was a really nice stay and next time I have to be in Portland overnight I would definitely stay again.

Self

10/10

Exceptional

01 Jun 2026

Shelley

Great hotel! Great location..great price...tons of amenities...bar, restaurant, free pinball games and lots more!

Partner

6/10

Pleasant

01 Jun 2026

luis

The location was very nice and everything was within close vicinity. T

10/10

Exceptional

31 May 2026

Megan

Great outdoor space and game room. Fantastic for families or groups of people. Close to transit. Food nearby.

Partner

10/10

Exceptional

31 May 2026

Tresean

Very good customer service from people at front desk my whole 10 day trip

Self

6/10

Pleasant

26 May 2026

Mika

This hotel has great amenities for the whole family including a s’mores hour from 7-8, a room filled with free rentals and great activities for kids. It was clean and beautiful. That being said, no one warned me that the HVAC system is connected to the heat and anytime it is colder than 55 outside the heat overrides the thermostat. I set the thermostat to 67 and tossed and turned all night to wake up in 81 degree heat!! My staff supplied solution? To turn off the air completely if I wanted to sleep the following night. I found this to be a bit stressful and worried I’d get no sleep for a second night in a row. It only went up 5 degrees instead of 14 when I turned it off but I wanted to warn anyone who might be staying here in the summer so they could avoid having the same issue. Clean hotel with great amenities though, and great value for the price! I just wish I had gotten more rest.

Self

6/10

Pleasant

25 May 2026

Shayna

Rooms was clean, and the lobby was fun. They had a free shuffle board as well as arcade games.

For what it worth it was close to theaters, and downtown attractions.

Now moving forward. Parking was 40$ a night and a 35 dollar destination tax that was not included in the original booking. Bring our one night stay to 225. The room was a king size bed but unable to change temp in room, as well as the tub was installed wrong having an uneven floor.
Breakfast was included but for how much we paid for a room we were left wanting. Cereal options were box cereal, and only prepackaged food. Nothing prepared in house.

Lastly there was a woman being kick out during our stay, which added entertainment but was slightly disturbing.

Partner

4/10

Poor

25 May 2026

Arun

Hotel is conveniently located. Loved the arcade room. Room is on the smaller side. Was not happy that they didn’t have a coffee machine in the room. The thermostat in the room automatically set the temperature to 86 and we were roasting in the room. The continental breakfast was a let down with just some store bought bagels and cereals as options. Parking charges works out to $70 a day with all the additional fees and taxes.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Max

I was looking for a hotel near PSU, and the Zags was a great option: convenient location, good value for money, and good service. I wish breakfast had more options than just the continental.

Family_with_children

10/10

Exceptional

24 May 2026

SUSAN

Loved it. It was clean and safe. I'm a solo traveler and I loved that. I felt totally safe and the staff was really nice

Self

10/10

Exceptional

24 May 2026

Catherine

This was a delightful place to stay. The courtyard has a wide range of games and activities and a play area for small kids. In the evening, being able to relax there and make s’mores was such a treat. The room was comfortable and spacious. I had an issue with my room being too cold but the staff quickly brought a space heater. Service was excellent. Would stay here again.

Family

10/10

Exceptional

22 May 2026

Colin

Great location, very clean and really fun things to do! The parking feels steep, but I understand the cost. They have EV chargers in the garage, but the two attached to the building near the entrance are out of order.

Self

10/10

Exceptional

22 May 2026

Holly

Not only were the staff so incredibly nice but every single one of them was so well dressed! I mean incredibly dapper. I wasn’t sure what to expect with this hotel and honestly I was very impressed! My room was nice, it was very clean. We did the s’mores downstairs which was super fun. The little restaurant is really cute and attached all in all a great time.

Friends

8/10

Excellent

22 May 2026

Ronald

Everything was good - need more electric chargers - we were only able to use once in the 4 days

Partner

8/10

Excellent

21 May 2026

Billie- jo

Welcoming and fun environment. Easy access to quick continental breakfast. Paid parking is expensive. Clean rooms, location close to many downtown spots. Basic and clean rooms.

Friends

6/10

Pleasant

19 May 2026

Richard

Bar staff was the best part of our stay at the hotel. Location was great, patio beautiful, but property was average. Had room issue and the hotel staff was very quick to relocate us to alternate room. Staff were very helpful but needs some attention to facility.

Partner

8/10

Excellent

19 May 2026

Jayline

The room we stayed at does not have a smart tv.

Friends

8/10

Excellent

18 May 2026

Y. Dannielle

Nice and easy parking which $40 ($20 for ADA). There is an amenities charge of $50 or so, for the games and other nice amenities.

If you are traveling with family there is also games in the lobby for enjoyment.

Friends_and_family Family

6/10

Pleasant

17 May 2026

Anabelle

Nice location and decent hotel overall. There were some issues but overall I would stay here again. I like the available amenities including the patio, restaurant/bar (though it closes super early), and the items available to borrow/rent. The staff were nice enough and helpful. I liked the location and found it to be pretty convenient. The bed and bedding were comfortable. However, there were some obvious signs of wear and tear in the room. One of our bathroom towels had a large hole in it and our rooms fire alarm malfunctioned our second night so they had to move us to another room. They gave us a $30 discount (waived one night of the amenity fee) but that did not feel like an appropriate adjustment for the annoyance and inconvenience of having the fire alarm go off when we were already in bed and then having to call the desk, wait on them to arrive, wait on them to find us a new room and get the keys, and then pack up and move all our stuff into a new room.

Friends

2/10

Poor

13 May 2026

Gordon

Very poor service and in dis-repair! No hot water in shower in our room and shower head sprayed everywhere when turned on. Could not take a shower. No coffee service in room. When i went down to the front desk at 6 am to tell them about the shower and to ask them about lack of coffee service in the the room, they said it is not provided but we could request coffee service and it would be brought to the room. The night desk personnel there at the time were unsympathetic and unapologetic. No coffee service in the lobby at 6am and the restaurant did not open until 7 am.

We had prepaid for the room and parking and at check out were informed there was an additional $40 fee for amenities which we were not aware of and not included in the Expedia quoted price. Needless to say, we were not happy and the day manager waived the fee. They also informed us of a $60 deposit fee at checkout which will be reimbursed after check out.

We will not return.

Partner

10/10

Exceptional

12 May 2026

Susannah

Love this hotel! Beautiful, clean property, full of fun games and activities and offered s’mores at their fire pits in the courtyard in the evenings. So fun!

Partner

6/10

Pleasant

12 May 2026

Tom

Poor

10/10

Exceptional

11 May 2026

Kristine

We have stayed here multiple times - great place for a trip into Portland!

Partner

10/10

Exceptional

10 May 2026

Lilliana

Great

Partner

10/10

Exceptional

08 May 2026

Devora

The room was great although light on drawers if you like to unpack like we do. The restaurant downstairs and the front desk had friendly and helpful staff. Best of all, there are three free pinball machines in the lobby! Fun to play anytime and a great conversation starter with fellow guests.

Friends_and_family Friends

10/10

Exceptional

08 May 2026

Lisa

Great room in Portland in a convenient location.! Fun s’mores night on patio with cool gas fire pits!

Partner

10/10

Exceptional

06 May 2026

Guillermo

The room was huge 350sf, and the bed was very very comfortable... I was able to park safely in the underground parking garage...the outdoor lounge area was huge and had 3 fire \"pits\" ablaze....we sat around the fire and drank wine....beautiful outdoor lounge area.....the hotel has extensive play/game areas...we played pinball machines, pacman , tabletop shuffle games,etc.....
The continental breakfast was well managed and efficiently operated by a dedicated gentleman

Family

8/10

Excellent

04 May 2026

Sabrina Deeann

Room was mostly tidy; however, not “clean.” Bed sheets had a few stains, the sheets were wrinkly and loose upon arrival. The restroom and switch panels were grimy and the shower curtain is not much of a shower curtain, we had to clean up the floor after each shower.
The lobby and amenities here are wonderful; and the restaurant and outside patio areas are huge pluses.
The staff was mostly very nice; however there was a tall black woman at the front counter who was fairly rude meanwhile every single other staff member was very very kind and helpful.
The parking situation here is terrible, and don’t bother talking to the front desk about the parking you pay $40/night for. If you don’t fit in a space and you’ve already paid for parking, DON’T park in the monthly parking.
Overall would stay here again but I’d also like to check out better places.

Partner

8/10

Excellent

03 May 2026

Rebecca

The hotel and amenities were excellent. S'more's in the lobby is such a great social idea.
The only area the hotel falls short is breakfast. Every morning, the coffee was empty and it was hard to locate staff to fill it, which took a LONG time. Food selection is extremely limited, other than boiled eggs, there was no protein and the toaster didn’t work. If you have food allergies such as celiac, you could have a yogurt and a boiled egg only.
The room itself was very clean. The microwave is located by the elevators and the rooms are very cold, which is great with the soft bedding. Parking was simple and easily accessible.

Friends_and_family Friends

10/10

Exceptional

25 Apr 2026

maryjane

Loved the location and the place.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Robyn

The game room was a nice feature. Who doesn't love retro video arcade games?

Partner

8/10

Excellent

24 Apr 2026

Nancy

Easy parking.
Friendly staff.

10/10

Exceptional

22 Apr 2026

Dianna

Dinner and drinks in the bar were great. The continental breakfast was not. We walked to breakfast each day.
Staff were super sweet, s’mores in the evening looked like fun but we had other plans. This was a great location to walk to the Keller for a Broadway show and so many great restaurants near by. Perfect staycation for us!

Partner

10/10

Exceptional

22 Apr 2026

Leslie

It is a really fun atmosphere,staff was wonderful!Loved pinball machines.

Family

10/10

Exceptional

19 Apr 2026

Paola

Great location. Friendly staff.

10/10

Exceptional

19 Apr 2026

Salvador

We stay here everytime we visit my daughter in Portland always a pleasant stay. Clean and cozy.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Kaylene

Clean room, friendly staff, quick response by maintenance when our smoke detector beeped low battery.

Partner

10/10

Exceptional

16 Apr 2026

Halimah

Was great service, would definitely be back there whenever I’m back in Oregon. Was walkable to many places like the museum and some places we decided to have for dinner

Partner

10/10

Exceptional

15 Apr 2026

Monika

Great stay. The room was clean and comfortable. The breakfast was okay.

Self

10/10

Exceptional

15 Apr 2026

Renee

The room was very clean, and staff was very friendly and helpful! The hotel itself was so nice, and their game room was so cool!

Self

6/10

Pleasant

14 Apr 2026

Emely

At arrival we weren’t notified of any amenities or the breakfast time or parking pass needed. The bathroom wasn’t dirty per se but there was hair from the previous people at the tub and round the toilet seat. The room itself was very nice with a great view.

Partner

10/10

Exceptional

13 Apr 2026

Pamela

Nice area, convenient location, and nice hotel with bar and restaurant.

8/10

Excellent

11 Apr 2026

Marta

Property was nice, great location, staff was very helpful and polite. I wish breakfast was better and onsite restaurant was under staffed and unable to accommodate us for dinner.

Partner

10/10

Exceptional

11 Apr 2026

Mary

Lovely room, very quiet, great location, friendly helpful staff

8/10

Excellent

10 Apr 2026

ZACHARY

i encountered an unfriendly staff person but otherwise everyone has been nice

Partner

8/10

Excellent

09 Apr 2026

Douglas

Great check in, convenient parking (right under the building), friendly and helpful staff. Ok continental breakfast fare. Arcade games, a room of stuff to check out and use—I thought about grabbing the guitar. Only issues were a very slow draining sink and a toilet that wouldn’t flush unless you monkeyed around with the tank innards. I mentioned this and they kindly offered to waive my “amenity fee” which had been included in the Expedia package price. Overall a nice experience. The room was otherwise great with a comfy bed. Would stay again!

Partner

8/10

Excellent

09 Apr 2026

jeremiah

Knowledgeable and welcoming staff was attentive to the needs of their guests. Since the A/C was being fixed, they provided a good fan. Excellent restaurant with hard working servers. Hotel has various equipment (bikes, cameras, fishing) to rent. This place is in a fairly central location that walking around is manageable.

Self

10/10

Exceptional

08 Apr 2026

Tiffany

Everything was great. The room was very nice and staff were very helpful. It’s right in the central of downtown Portland so it made travels very convenient. I liked that they had a garage parking lot, it made it feel more secured and safe.

Friends

10/10

Exceptional

08 Apr 2026

Samantha

Awesome amenities. Lots of games to play from free pinball to darts.
Very friendly staff.
Would definitely recommend this hotel.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Chong

Everything is perfect. Strong recommends.

6/10

Pleasant

06 Apr 2026

jeffrey

First room was not cleaned unmade bed trash cans were full and bathroom was messy second room was clean but the pant in the bathroom was peeling off the walls and the faucets still had smudge, including the tables next to the bed in a empty plastic bag was underneath the curtains

10/10

Exceptional

06 Apr 2026

Leslie

Staff was nice, rooms clean, restaurant food just ok

10/10

Exceptional

06 Apr 2026

Valerie

Hotel Zags is a very nice hotel. The staff is friendly, the hotel is close to services and they provide games for free.

Partner

10/10

Exceptional

06 Apr 2026

Jonathan

Amazing hotel. Always stay here

Self

10/10

Exceptional

05 Apr 2026

Luke

Clean and family friendly staff! Breakfast could be better. Staffs were super accommodating

Partner

4/10

Poor

31 Mar 2026

Dave

Towels, soap and shower gel never replaced or was empty the entire visit

Family_with_children

10/10

Exceptional

30 Mar 2026

Mary

Loved this place when it was the Modero. Love it more now. Great staff. Great location. Great room.

Family

8/10

Excellent

30 Mar 2026

Norihisa

Good vibe in common areas but rooms showing age. Breakfast was bland with little choice and no healthy options. Rooms are not soundproof. Can hear voices from next door and the noise from buses and street car is loud. Shower and tub was so so.

Partner

8/10

Excellent

30 Mar 2026

Shannon

Hotel is family friendly and the staff are very helpful and kind. Lots of fun amenities - we especially like the s'mores and the game room. Parking is convenient. Room was comfortable but the shower was a little dated and very low water pressure.

Friends_and_family Family

4/10

Poor

29 Mar 2026

Rachel

Not very friendly staff

Family

10/10

Exceptional

29 Mar 2026

Jasliy

Friendly attentive staff, rooms were clean, plenty of on property activities.

Family

10/10

Exceptional

28 Mar 2026

Dan

The room was nicely appointed and very clean, the onsite activities were great, the staff was friendly and attentive, and the location was highly convenient. Overall, a great stay. The only thing I didn't like is that there are no stairs to the rooms. The elevators are a bit small and a bit slow and I would have just preferred to have just taken stairs to and from the room. Otherwise, it's a really great value.

Family

6/10

Pleasant

28 Mar 2026

James

The rooms to me are not new ,you can tell.its an older hotel . Staff is lacking of knowledge about surrounding area. The washroom doors dont lock and door doesnt close fully so there is a gap if you are dtaying with a friend if u want privacy innthe wshroom it a little uncomfortable. Outside patio os nice if its summer. And there is a $40 destination fee u have to consider when booking

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Jorden

Car had issues and the staff helped as much as possible, great people. Nice rooms.

10/10

Exceptional

25 Mar 2026

Patricia

The Zagz hotel had a lot of great amenities, game room, puzzle table’ free arcade machine. There’s a restaurant on site. The drinks are decent however the food not so much. The continental breakfast is lacking to say the least, there was coffee, hot water, but no tea. The host was generous enough to go find me some teabags in the rooms. There was no fresh juice. They had cereal, granola, prepackaged yogurt, bagels, muffins, and boiled eggs. They offer a s’mores hour from 7pm to 8pm, which is cool. We didn’t get to partake in it but very nice offering. They have a lot of free items you can use yoga mats, kayaks, all kind of stuff in the lobby. No fitness center on site although the advertisement of the amenities on site listed that they had a fitness center on site and also one that they partnered with 24 hour fitness which is just a block away though. The riverfront is only a few blocks away easy walking distance. There’s a MAX stop right outside of the hotel. I’m not sure which line it is. I believe it’s either green or orange. I WOULD DEFINITELY STAY HERE AGAIN.

6/10

Pleasant

25 Mar 2026

Vanessa

The amenities fee were not worth it

Family_with_children

8/10

Excellent

22 Mar 2026

Carolyn

Very welcoming to dogs and kids. Convenient for lots of things in town. Enormous selection of games and such things to help occupy time. Parking is at a premium and there is a charge - most downtown Portland hotels are the same. A downside is that there are ZERO hooks or racks in the bathroom for either clothes or wet towels. This is a problem if you don’t need/want room servicing every day. And if you have multiple people in the room. Rooms not terribly soundproof. Breakfast really was VERY slim and they kept running out of coffee.

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Misty

The breakfast was adequate but not expansive. The room was clean and the staff was friendly. My kids loved the classic video games and smores nights.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Courtney

Clean, friendly staff, enjoyed complimentary smores on the patio, arcade and box games, pinball. Would love to go back.

8/10

Excellent

18 Mar 2026

Ruth

The property is definitely older. The amenities were great except there wasn’t a pool. The free breakfast was nothing to brag about. The best thing about the stay was the exceptional hospitality that was shown by the staff.

Family

8/10

Excellent

17 Mar 2026

Christina

Excellent public amenities - including a huge game room with all sorts of games and a large screen TV, vintage arcade games and pinball machines. Fun s'mores hour every evening. Staff was very friendly and extremely helpful in resolving any concerns. Underground covered self-parking was very convenient.

Only 2 complaints about our room. The thermostat could not be self-controlled, so was unable to change the temperature and fan speed. Also unable to open the window, so room was too warm and air was stuffy.

Family

10/10

Exceptional

15 Mar 2026

Elizabeth

Super nice front desk

Partner

8/10

Excellent

09 Mar 2026

Jagen

Nicely refurbished hotel in a convenient location.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Gazelle

Booked last minute and it was perfect! Staff were nice and welcoming. Free breakfast was a plus! I love the gym it was the 24 hrs fitness(they dont open 24hrs though) walking distance to a lot of place. We walk to apple, dr. Martins , luclac vietnamese kitchen. It was raining so we have to uber bag not bad at all. Will stay here again.

Partner

10/10

Exceptional

02 Mar 2026

EDWARD

Very personable staff lots of amenities too bad missed the smores!

10/10

Exceptional

01 Mar 2026

Jose

Great room. Clean. Always love staying here.

10/10

Exceptional

23 Feb 2026

Christina

Friendly staff continent location nice place

10/10

Exceptional

22 Feb 2026

KATHERINE A

Very nice and comfortable room. Everything clean and in working order.

Partner

10/10

Exceptional

22 Feb 2026

Tara

The room was clean and bed comfy... the staff was amazingly helpful and kind!

10/10

Exceptional

21 Feb 2026

Claudia

Los cuartos estaban limpios y e

10/10

Exceptional

21 Feb 2026

Janice

We loved our stay at hotel zags!! Such a fun and unique space, filled with things for the whole family to do. We didnt bring our kids this time but absolutely will next time. Its so family friendly and game filled. We especially loved the amenities and being able to rent out items, like a guitar! Solid for a traveling musician. The food and drinks were delicious as well! We'll be back soon!

Partner