The Hotel Zags Portland

United States , Portland - OR
PORTLAND, 515 Southwest Clay St
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100 reviews shown

8/10

Excellent

09 Mar 2026

Jagen

Nicely refurbished hotel in a convenient location.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Gazelle

Booked last minute and it was perfect! Staff were nice and welcoming. Free breakfast was a plus! I love the gym it was the 24 hrs fitness(they dont open 24hrs though) walking distance to a lot of place. We walk to apple, dr. Martins , luclac vietnamese kitchen. It was raining so we have to uber bag not bad at all. Will stay here again.

Partner

10/10

Exceptional

02 Mar 2026

EDWARD

Very personable staff lots of amenities too bad missed the smores!

10/10

Exceptional

01 Mar 2026

Jose

Great room. Clean. Always love staying here.

10/10

Exceptional

23 Feb 2026

Christina

Friendly staff continent location nice place

10/10

Exceptional

22 Feb 2026

KATHERINE A

Very nice and comfortable room. Everything clean and in working order.

Partner

10/10

Exceptional

22 Feb 2026

Tara

The room was clean and bed comfy... the staff was amazingly helpful and kind!

10/10

Exceptional

21 Feb 2026

Claudia

Los cuartos estaban limpios y e

10/10

Exceptional

21 Feb 2026

Janice

We loved our stay at hotel zags!! Such a fun and unique space, filled with things for the whole family to do. We didnt bring our kids this time but absolutely will next time. Its so family friendly and game filled. We especially loved the amenities and being able to rent out items, like a guitar! Solid for a traveling musician. The food and drinks were delicious as well! We'll be back soon!

Partner

10/10

Exceptional

16 Feb 2026

Steven

Check in staff we're impeccable and extremely helpful. Amenities in room and activities in the lobby were outstanding

Leisure Partner

8/10

Excellent

16 Feb 2026

James

Staff was friendly and just some fun amenities we didn't quite get to enjoy. Looking forward to our next time. Great location.

Leisure Partner

4/10

Poor

13 Feb 2026

mathieu

The room is good but terrible lighting. No light over or near the desk area so impossible to work.
The breakfast was very poor and worse than a cheap motel.
Restaurant is basically burger and fries

Business Self

10/10

Exceptional

12 Feb 2026

Bryant

Great place with great amenities

10/10

Exceptional

11 Feb 2026

Stephanie

Room, view, staff, pet friendly - I am definitely retuning as this might be one the best places I’ve stayed in PDX.

Partner

10/10

Exceptional

10 Feb 2026

Jenifer

The hotel was clean. The amenities were outstanding. The outdoor courtyard and firepits were a hit. You get access to an entire gym across the street.

Beware that Expedia mentions a Desitnation Fee charge, but the hotel calls the charge a Guest Amenities Fee. You are getting charged for all of the amenities, so be sure to use all of them.

Some other notes.

Parking is expensive, and any VIP credit is only good for one night.

The breakfast doesn’t have many options if you have dietary restrictions. (e.g., gluten-free options), so be prepared to dine elsewhere if you have dietary restrictions.

Business_and_leisure Self

10/10

Exceptional

09 Feb 2026

Gloria

The room was clean and the staff was really professional and nice.

Business Friends

6/10

Pleasant

06 Feb 2026

Nicole

We used to love coming to the zag. The staff used to be wonderful and friendly where they would ask us about our stay. What brings you to Portland? And you should check out this place. The person checking us in was cold and not friendly at all straight business. This would also be the first time there wasn't a coffee machine in the room of any hotel I've stayed at. Was informed at check out we could've requested one at check in but they don't keep them in the rooms anymore due to people stealing them. And not sure why plastic sheeting on the carpet where you get off the elevator.

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

SUSAN

Location

10/10

Exceptional

04 Feb 2026

Steven

Great

10/10

Exceptional

29 Jan 2026

Viv

Staff was super nice. The room was very clean and the bed was comfortable. Breakfast was decent. Really liked having smores for an evening treat. Really appreciated knowing our car was safe in the parking garage below Thanks for a great stay : )

Leisure Partner

6/10

Pleasant

27 Jan 2026

Shellie

The bathroom ceiling was falling apart. There were a lot of surprise charges on my bill. Parking is $40 per night not per stay. The breakfast is pretty basic and fine if you can eat gluten. The access to the 24hour service was great and free pinball is always fun!

10/10

Exceptional

26 Jan 2026

Rochelle

I loved it loved Kyle. He was our excellent all the staff was very wonderful. Love the fact that they’ll give us s’mores and get to do it at night. Everything was excellent.

Business Friends

4/10

Poor

26 Jan 2026

michele

Staff were wonderful but hotel was cold and uncomfortable. Cost for parking was absolutely ridiculous… it cost me equal to the car rental to park. Unsafe shower/bathtub set up. Now others in my group didn’t have the same problem with shower however we were all cold throughput the building. Strange since we are Colorado people and cold isn’t an issue. Trying not to whine but a very disappointing stay…

Business_and_leisure Friends

10/10

Exceptional

25 Jan 2026

david

Staff were great. Lyle was the best.

Leisure Family

10/10

Exceptional

25 Jan 2026

Rochelle

Kyle at the front desk was amazing. We really appreciate him. We will book again here when we come again

10/10

Exceptional

25 Jan 2026

Jennifer

The vibes at this hotel are amazing. Incredibly friendly and helpful staff, cozy and inviting spots to sit and hang out everywhere you look. The rooms were spotless and appealing. My only negatives were: no coffee maker in the room, no locks on the bathroom door, and the breakfast pastries were pretty stale. But the price and location was right and I'll definitely stay here again!

Friends_and_family Friends

10/10

Exceptional

22 Jan 2026

Jamie

Clean and friendly

Business_and_leisure Family

10/10

Exceptional

20 Jan 2026

Heather

Lovely staff members, they were all very friendly. Loved the access to games, gym voucher for local gym. Room was clean.

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Rachel

We were traveling with kids, the arcade and game room were selling points for me. The kids loved having something to do and there was something for everyone in the game room. Would definitely stay here again.

Leisure Family_with_children

6/10

Pleasant

18 Jan 2026

Hae Sup Kay

Staff excellent. Careful of all extra charges. Room is clean but vents makes loud noises when heating comes up. Rooms need update.

Leisure Friends

6/10

Pleasant

13 Jan 2026

Timothy Matthew

The free breakfast could have a slightly better offer in terms of variety. I understand and appreciate that it is free however if you offer it should have a bit more variety. The room was good but could hear a lot of noise from the room next to us and above us

Leisure Partner

10/10

Exceptional

12 Jan 2026

Mary

Super helpful and kind staff.
Room was just right.
Hotel offerings were great and atmosphere very cool.
Set in the heart of Portland, within walking to everything!

Partner

6/10

Pleasant

11 Jan 2026

keyde

The hotel was very clean. It’s advertised as family friend and it was, the free arcade and games was perfect for my kids but unfortunately the room was very small for a family. I was also not aware I would have to pay extra $20 for parking and $30 for amenities which are usually included in the price of the room, anyhow breakfast was part of the extra charge and their “continental breakfast” was horrible! I hade stayed at a holiday inn the night previous and they had an amazing spread compared to this place that had muffins cereal and milk… anyways I would not recommend.

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Julius Elmore

Many amenities that were worth the stay

Leisure Self

6/10

Pleasant

09 Jan 2026

shannon

The room had no water cups but $8 bottles of water. The listing said free bottled water. This was a handicap room. We had noticed cups and water in the lobby.

Someone with mobility issues should not have to go all the way down to the lobby to get a cup for water to take their medications with.

The bed needed to be about 4-6 inches taller. Even the furniture in the lobby was low to the ground. Ok for kids but not adults.

The bagels were hard and the coffee bitter for the continental breakfast.

Staff was friendly.

Partner

10/10

Exceptional

09 Jan 2026

Donald

VERY friendly staff; EXCELLENT room!

Leisure Partner

6/10

Pleasant

08 Jan 2026

Kimberly

Layout of room was odd
No coffee maker in room, limited amenities in room, but room was clean and in good condition.
No cups at all in room.

Great location for event at Keller Auditorium.
Parking was good.

Leisure Family

10/10

Exceptional

05 Jan 2026

Rachel

Welcoming and warm staff, great amenities and lots of fun extras!

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Kathleen

Front Desk Staff was really pleasant. The hot water didn't work in our sink, and the bar staff was not friendly or knowledgeable.

Leisure Family

6/10

Pleasant

03 Jan 2026

Chih Wei

You said:
Can I say The location is good, and the staff are friendly. The bedroom I stayed in was fine, but the bathroom was not clean. There were black spots (which looked like mold or stains) and a dead bug on the shelf below the sink. The shelf also looked dusty, so I did not use the towels stored there.

I informed the front desk on the first night of my stay and requested that housekeeping clean the bathroom. I even texted them photos of the sink. However, the only thing that was done the next day was that the trash can was emptied. This was very disappointing. I think a 4 star hotel should be much better than this.
ChatGPT said:
Yes—you can say that, and it’s clear, but if this is for a hotel review or a complaint, it will sound more polished and effective with a few small edits. Here’s a refined version that keeps your meaning and tone but reads more professional and balanced:

The location is good, and the staff are friendly. The bedroom I stayed in was fine; however, the bathroom was not clean. There were black spots (which appeared to be mold or stains) and a dead bug on the shelf below the sink. The shelf also looked dusty, so I did not feel comfortable using the towels stored there.

I informed the front desk on the first night of my stay and requested that housekeeping clean the bathroom. I also texted photos of the sink as requested. Unfortunately, the only action taken the following day was that the trash can was emptied. This was very disappointing. I expect

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Delia

Ease of check in was great. Pre ordered items not in room at arrival.

10/10

Exceptional

01 Jan 2026

Karl

Clean and comfortable room, friendly staff upon arrival, great food.

Self

10/10

Exceptional

31 Dec 2025

David

Our stay at Hotel Zags Portland was genuinely wonderful, especially during a time when comfort and ease mattered most to us. The parking alone deserves a shoutout. It was fantastic and completely comped for us since we were in town for a medical procedure at OHSU, which removed a huge layer of stress right from the start.

The room was absolutely adorable and perfectly suited to our needs. Everything felt thoughtful, cozy, and clean. The roll-in shower was a standout. It was spacious, spotless, and incredibly easy to use, which we truly appreciated.

We also loved seeing the games and communal touches throughout the hotel. While this trip wasn’t exactly a “fun and games” kind of visit, it was nice knowing they were there. Hopefully next time we can enjoy that side of the hotel a bit more.

The only area that fell short was breakfast. The options were very limited, drink choices were basically just milk and coffee, the hard-boiled eggs were unfortunately not great, and the toaster was jammed with old muffins for two days straight. It felt like an afterthought compared to how well everything else was handled.

That said, the overall experience was warm, comfortable, and incredibly accommodating during a vulnerable time for us. Hotel Zags is a charming, well-located spot with a lot going for it, and we would absolutely consider staying again.

Partner

10/10

Exceptional

29 Dec 2025

Josalyn

The hotel was such a cool space. Very unique

Leisure Family

6/10

Pleasant

25 Dec 2025

Rocela

Tub looks dirty,Staff good, WiFi down and no break fast in day they return portion of our fees to compensate us.

Leisure

10/10

Exceptional

25 Dec 2025

Dalton

Extremely friendly staff and the goodie bag for my pup was a nice holiday touch. Would definitely stay here again.

Leisure Pet

10/10

Exceptional

23 Dec 2025

matthew

A fun, boutique hotel on a good block in Portland.

Leisure Self

8/10

Excellent

19 Dec 2025

James

Nice vibe

6/10

Pleasant

18 Dec 2025

randy

The staff was extremely nice.

Soundproofing between rooms was not perfect.

Complimentary breakfast was not decent.

Didn't know the parking was not free.

Overall, it was fine.

Leisure Family

8/10

Excellent

15 Dec 2025

Elaine

Loved the interior of the hotel & all the fun amenities they had like s’mores making but just wish the free breakfast had more options.

Leisure Family

10/10

Exceptional

14 Dec 2025

Lacey

Such a fun stay! Hotel had so much to do and was very unique

Leisure Partner

10/10

Exceptional

14 Dec 2025

Moath

Great deal! Perfect location.

Business_and_leisure Family_with_children

10/10

Exceptional

10 Dec 2025

Jimmy

Very clean room and many good amenities.

Business Self

10/10

Exceptional

07 Dec 2025

Rosemary

The safe parking. Friendly staff & clean room. Loved the festive decor.

Partner

10/10

Exceptional

07 Dec 2025

Melissa

Staff is amazing! And we love all the additional amenities pin ball machines, s'more bar, and the snow ball fight. They make a vacation next level.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

David

Clean, quiet, convenient location, good customer service, parking on the lower level was affordable. Bed was comfy. The pillows were marshmallows…not my favorite. The channel selection was kind of lame but who cares as we were not there to veg in the room.

Leisure Family

10/10

Exceptional

07 Dec 2025

Danielle

Beautiful space. I had a wonderful time by the fire talking with friends and enjoying the wonderful environment. The staff were extremely helpful and kind. A great place to stay.

Business_and_leisure Self

2/10

Poor

03 Dec 2025

Adilene

I hated that they had hidden fees. There is

10/10

Exceptional

02 Dec 2025

Yafa

Are you kidding ? everything was more than perfect

Friends_and_family Friends

6/10

Pleasant

01 Dec 2025

Amanda

The entire staff we encountered was great! Everyone was friendly and professional. The lobby was tastefully done and felt very clean.

The room left a lot to be desired, especially the bathroom. The toilet seat was peeling and didn't fit the toilet, so it was askew and moved every time you sat on it (also noticed the lobby bathrooms had the same issue). The bottom of the tub had low/high spots so it would move under you when you showered - creating a very unstable feeling. The bed didn't have a fitted sheet - it was a flat sheet tucked in, and it wouldn't stay tucked as you slept on it.

I know this is an older facility, but I think some care could be put into the rooms to make them a touch better.

Friends_and_family Friends

8/10

Excellent

29 Nov 2025

robert

No room coffee!

6/10

Pleasant

29 Nov 2025

Vinay

Although the staff is great, check in was great , the primary reason i booked the hotel was availability of EV charger but after reaching there, i realized that they just have 2 out which 1 was occupied and the other one was not working. So the whole point of booking a hotel with EV charging was moot. I could have stayed some place else with cheaper rates and similar amenities.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Cindy

Friendly staff:) helpful too!

10/10

Exceptional

23 Nov 2025

Rachel

My family loved the free games in the lobby along with the convenient location.
Staff customer service and friendliness was top notch!

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Kevin

Staff was friendly. I didn’t pay for parking bc I don’t believe in paying for parking at any hotel. So parking on the street was fine. I get up early enough to beat the meter guard.

I wish that they offered a real breakfast. It would really make a huge difference in customer experience.

Business_and_leisure Self

8/10

Excellent

22 Nov 2025

Christina

Parking was safe and staff was friendly and helpful

Leisure Family

4/10

Poor

21 Nov 2025

Amy

The water was luke warm at best. I was shivering in the shower.

Partner

8/10

Excellent

19 Nov 2025

Amy Torgerson

Didnt use the parking service. Used public transportatiin and that was easy and right out the door.

Friends_and_family Friends

8/10

Excellent

19 Nov 2025

Jeana

The hotel overall was a wonderful place to stay and Alex at the front desk helped with our special requests. My only complaint is their 3rd party answering service. They did not have correct information on the front desk contact number and their hours. They said check out time was 9am when it is actually 12pm. Also the email they gave me to the front desk was not correct.

Leisure Friends

10/10

Exceptional

19 Nov 2025

Sean

Super friendly staff. Good location.

Partner

10/10

Exceptional

18 Nov 2025

Marvin

All good

Partner

8/10

Excellent

17 Nov 2025

Stacey

Parking felt safe and secure

Leisure Family

2/10

Poor

15 Nov 2025

cynthia

I booked this thinking it was a good deal and had a convenient location. However the price I booked was not the price I was charged. Upon checking out I was charge a long list of extra fees which hasn’t been included in the original price I booked at. They charge a 30 dollar a night amenities fee for s’mores, water bottles (which we never received), breakfast (which is bagels, muffins, light yogurt, bananas which are so green and tasteless that I thought they were plantains. Eggs only appeared the second day. Teabags were hard to come by. No cheeses at all although they list that. Not a good spread by any standards. The beds were very hard. The arcade had three pinball machines - two of which were out of order, miss Pac-Man and a few others. There were no microwaves in the room so you had to go down the hall for the shared microwaves for the floor. The ice machine in the lobby was a brick of ice so we couldn’t use it. Only one car charger in the parking garage was working so that isn’t something they should be advertising as a perk. The garage exit gate doesn’t work so you have to drive up the entrance gate at your own peril. After being charged an additional $150! dollars, this hotel wasn’t any cheaper than the better hotels in the area. Book if you likely will use the s’mores, arcade and rental bikes but if not you can get a better deal elsewhere. I was also supposed to get a $20 parking voucher but was charged full price.

Leisure Family

6/10

Pleasant

14 Nov 2025

Stefan

It needs a good refresh and updating the $30 facilities fee is a scam just another way to get Customer’s money. There was no value for that $30 amenities. Not sure what those entitled I didn’t use any no coffee in the bedroom coffee with included continental was terrible hotel wasn’t very clean. Customer service was OK but definitely does not look as nice as the listing I would look elsewhere unless you’re on a tight budget, but you want something OK.

Leisure Self

10/10

Exceptional

13 Nov 2025

Denise

Clean room, helpful staff, great amenities. Enjoyed my brief stay.

10/10

Exceptional

13 Nov 2025

Rebecca

Great friendly staff, clean rooms and the activities they have to do on site are a plus!

Partner

8/10

Excellent

12 Nov 2025

Brenda

The room was clean. Loved the smores.

2/10

Poor

10 Nov 2025

Suzanne

PARKING = BAIT + SWITCH. They OVERSELL their parking. If you go out, when you come back, you may not be able to park. They refund what you paid for it, but you're suddenly left trying to find another place to park your vehicle late at night. Several other guests returned from concerts, etc, and were faced with the same dilemma.

2/10

Poor

09 Nov 2025

Nathan

I stayed at this zags hotel Nov 3-6. Less than 8 channels. Gave me 2 Roku for my Tv and didn’t Work. Gave me a new room with no controllers and tv still didn’t work. Stains On chairs. Wall paper peeling in bathroom

Business_and_leisure Family

8/10

Excellent

09 Nov 2025

Steven

Pretty ok. Great location, friendly staff, clean room with excellent bed and quiet view. Not a place to stay if you have allergies. Down pillow and ducts need cleaning. Toilet paper is the worst, so bring your own. Continental breakfast more limited than says on website. Website also claims you can order hot if you want. Should be you can order out. I will return, because of location, but will come prepared.

Partner

8/10

Excellent

08 Nov 2025

Timothy

Great location. Easy walking distance to mass transit and downtown shops. Quiet room. Felt safe and secure. Easy parking. Would certainly consider staying again.

Leisure Self

10/10

Exceptional

08 Nov 2025

Devin

MY FAMILY AND I LOVED THIS PLACE!!!! They have so many things within the hotel to do, including toys and a play area for kids. Staff was amazing and the parking was extremely convenient. Will definitely stay again

8/10

Excellent

08 Nov 2025

Kelsey

We stayed here before my son left for Army. It was fine

6/10

Pleasant

06 Nov 2025

Porshe

Jay was amazing ! They was reliable and helpful! The room was okay. But there was a few times I think the sink was clogged and there was black stuff all in the sink. Also the shower was definitely clogged standing in a pool of water showering. Also the garage doors were broken so it was definitely an inconvenience to get in and out easily.

Leisure Partner

10/10

Exceptional

06 Nov 2025

Karl

I stay at the Zags whenever I travel to Portland. It is conveniently located, affordable, clean and friendly.

Leisure Self

10/10

Exceptional

05 Nov 2025

Ojjin

Staff were great

2/10

Poor

05 Nov 2025

Natalie

I was really looking forward to staying here because the photos online looked beautiful, but my experience was extremely disappointing and, at times, genuinely unsafe.

Right when we arrived, we noticed a strong smell of gas in the building—especially in the basement parking area and continuing into the elevators and first floor. We reported it to the staff and were told they were aware of it, but they “didn’t know where it was coming from.” That alone was unsettling.

We also got stuck in one of the elevators twice and had to pry the doors open ourselves to get out. Clearly, the building is not being maintained properly.

The bathroom on our floor looked like it hadn’t been cleaned in some time. The ceiling had chipping paint and what appeared to be mold. The room itself felt old, musty, and worn—not at all like the polished presentation online.

One of the most concerning issues was the design of the sliding bathroom door. It overlaps with the closet door, so when one opens, the other closes. It’s very easy to get your fingers caught — and unfortunately, my partner did. He lost part of the tip of his finger and was bleeding. When we tried to call the front desk for basic first aid, the phone in the room didn’t even work.

We went downstairs to report what happened, and the response was incredibly disappointing. There was no apology, no sense of concern, and the manager was not available. The lack of care around a clear safety hazard

Business_and_leisure Partner

8/10

Excellent

05 Nov 2025

Julie

Helpful staff. Convient location. Nice beds.

Partner

10/10

Exceptional

04 Nov 2025

Arlene

Everything was great even parking!

6/10

Pleasant

02 Nov 2025

Timothy

Courteous staff and cool amenities

Leisure Partner

2/10

Poor

01 Nov 2025

Jerel

I travel quite a bit and this was the worse hotel I’ve stayed at in years. The room was dirty, especially the carpets. The bathroom shower was clogged. Even basic things like sufficient towels weren’t in place. Also, the front desk staff were rude and cold. I noticed they didn’t greet returning patrons or make eye contact with them (myself included). Just a bad stay overall.

Business

10/10

Exceptional

01 Nov 2025

Christopher

Friendly staff, good food, clean & comfy room, fun video/pinball games and easy walk to our concert venue.

Partner

10/10

Exceptional

31 Oct 2025

tammy

Friendly staff. Great rooms. Funky downtown hotel that’s beautiful

Partner

6/10

Pleasant

31 Oct 2025

Sharon

The staff itself was wonderful. The room itself was a bit outdated and stains on the carpet, but it was definitely functional for our needs. Unfortunately, while we were there the gate to go out of the self parking garage was busted so we had to take a risk and go basically out through the in And luckily no problems occurred. It was just a minor inconvenience. Did not like being charged the extra $30 for the amenity fee per Day as we did not feel it was worth that. Did not seem to be an option to not pay for that. At this point, I’m unsure if we would stay here again.

Partner

2/10

Poor

29 Oct 2025

Ryan

Bathroom disgusting. Could hear other guests through walls. Continental breakfast lacking.

Leisure Self

10/10

Exceptional

29 Oct 2025

Joel

Great place, staff is great too!

10/10

Exceptional

29 Oct 2025

Lucia

Staff was friendly and it’s affordable for the area that the hotel is in

Business_and_leisure Self

10/10

Exceptional

29 Oct 2025

Kathy

Great location for our trip!

Leisure Partner

6/10

Pleasant

28 Oct 2025

Elizabeth

While the room was fine, all the ammenities were misleading.

The breakfast was continental (not complementary), the wifi was slow, and the parking garage was broken in a dangerous way.

There was also a ring camera in the room that felt violating.

6/10

Pleasant

28 Oct 2025

Jerah

The hotel itself is pretty nice. Walking distance to everything downtown. Relaxing outdoor space, good bar, free pinball. The hotel rooms need an upgrade. They felt dirty and had an odor, maybe musty.

Leisure Family