Mark Spencer Hotel

United States , Portland - OR
PORTLAND, 409 Sw 11th Ave
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100 reviews shown

8/10

Excellent

14 May 2026

Robert

Did not have breakfast available.

Partner

10/10

Exceptional

14 May 2026

Elizabeth

Very cute hotel and close to everything!

Partner

10/10

Exceptional

13 May 2026

SHANE

Welcoming and comfortable.

Friends_and_family Family

8/10

Excellent

12 May 2026

Kristi

The room was great in terms of its size, but it could have been a bit cleaner - the glass topped coffee table had a lot of crumbs trapped between the glass and the metal edge which wasn't the best look.

Family

10/10

Exceptional

12 May 2026

Diana

The room was very clean and very comfortable. Just stayed a night, so did not utilize amenities. Staff was very friendly and helpful.

6/10

Pleasant

11 May 2026

Patrick

The Mark Spencer is not what it was. We have stayed here I think four times and the most recent visit likely will be our last. First kudos to the staff for being solicitous and very helpful. However our room was not cleaned well. We found an old soap wrapper in the bathroom, some lost headphones under the bed, and a spent coffee packet in the coffee maker filter basket. We didn't dare use any of the mugs or glasses in the room, some of which were visible dirty. Apparently the booking included a bottle of wine, which no one offered us. We didn't miss it but the principle of the matter is indicative.

The breakfast options were nice to have but would have been better if the advertised fresh fruit had been available. We enjoyed a tasty breakfast sandwich but received it on an English muffin instead of the requested croissant. Not a huge deal but again, indicative of the attention being paid to details. Top notch drip coffee from Peru and a very good espresso helped.

From check in to check out the staff uniformly were helpful and courteous. John greeted us out front upon arrival and when he learned that we were running late he most graciously helped us get our bags to our room, as we had to park across the street due to the garage being full. Easy parking which was nice.

It saddens me to see what was a home-away-from-home fail to meet the standards we used to appreciate at this handsome old hotel.

Partner

10/10

Exceptional

11 May 2026

Trisha

Nice room

10/10

Exceptional

11 May 2026

David

Clean room, friendly staff great location.

Self

10/10

Exceptional

11 May 2026

Helen

Bed was super comfortable but glad I brought my own pillow. The staff are super helpful and professional. Would be happy to stay here again.

Friends

10/10

Exceptional

10 May 2026

Silo

Clean room, nice staff.

Partner

10/10

Exceptional

10 May 2026

Courtney

The most Portlandy hotel in Portland!

Self

10/10

Exceptional

10 May 2026

Daniel

We had a wonderful time! The room is very clean, staff are wonderful, breakfast good.

Partner

2/10

Poor

09 May 2026

Shoshi

The Mark Spencer hotel is the worst hotel in portland. The hotel itself is a boring nightmare with no character. However, it's the staff that makes it a horrific place to stay. When I stayed there for one night they lost $1000 worth of my belonings. I had just fled across country from an abusive relationship and could only bring 2 bags and my dog. They refused to compensate me in any real way, even though I had checked my luggage with them and they were responsible for keeping it. The manager is a night mare man who implied nothing I owned could be worth more that $100. I am 1000 miles from home and don't even have clothes. They also lost mine and my dogs medications, which are not replaceable. If you are staying in Portland, at least go across the street to the Clyde, it's a better hotel, with better staff, than won't try to ruin your livelihood.

Self

10/10

Exceptional

08 May 2026

Judith

We loved the large King suite. The complementary Happy Hour wine was lovely and the coffee was delicious. All staff were very friendly and helpful. The location of the hotel was great - walking distance to many shops, restaurants and the river walk. We will definitely be back!

Friends

8/10

Excellent

08 May 2026

Lawrence

I was fortunate enough to be upgraded to a large room with a king site bed and a completely equipped kitchen. The quality shows in this hotel.
There are a couple of good restaurants within walking distance. The area looks worse than it actually is because a group of volunteer kitchens feed the homeless a couple of blocks from the hotel.
I would recommend this hotel as getting so much more for your money. I even received a bottle of Wild Hills Oregon Rose because I booked with expedia.

Self

10/10

Exceptional

08 May 2026

Susan M

Staff writer as very hospitable and helpful

10/10

Exceptional

08 May 2026

Dylan

Very nice front desk staff and a cool hotel. For the price it's amazing

Partner

10/10

Exceptional

07 May 2026

Caleb

Absolutely amazing Hotel! Extremely satisfied with our stay. Timmy at the front desk was extremely helpful and kind. We will for sure be staying here again the next time we are in Portland.

10/10

Exceptional

07 May 2026

Kerry

Such a marvelously updated old building!

Partner

10/10

Exceptional

06 May 2026

Alejandro

Clean room and friendly staff

Family

10/10

Exceptional

06 May 2026

Dustin

Quick and easy check-in, friendly and helpful staff, clean room

10/10

Exceptional

06 May 2026

Michael

Nicely located hotel, great staff, clean rooms.

Self

10/10

Exceptional

06 May 2026

Tamyra

10/10

Exceptional

05 May 2026

Douglas

This hotel is beautifully maintained, has comfortable beds, and hot water that doesn’t disappoint. I absolutely loved the centrality of its location, being able to travel on-foot to everything downtown with great ease. Plus, the romantic inner-city views would melt the iciest hearts. Love, love, love!

Partner

10/10

Exceptional

05 May 2026

Denise

Very clean and staff very attentive to your needs. Would recommend.

Family

10/10

Exceptional

04 May 2026

Bobby

Very nice, clean, comfortable beds and walking distance to restaurants and places to hang out.
Would recommend staying anytime

Partner

8/10

Excellent

04 May 2026

Madison

Very kind and generous front desk staff. Great coffee!!

Partner

10/10

Exceptional

04 May 2026

Friendly staff and love the convenient location

Family

6/10

Pleasant

04 May 2026

Gene

Pillows need replaced.

Partner

10/10

Exceptional

04 May 2026

Eun Young

Clean room, kindly staff

Family

6/10

Pleasant

03 May 2026

KRISTIAN

Tired, old, and musty, smells like unwashed people. Needs a complete refurbishment. Staff couldn't handle unclogging a sink.

10/10

Exceptional

02 May 2026

Felicity

Excellent staff morning, noon and night. Yummy coffee 24/7. Great neighborhood.

Self

10/10

Exceptional

02 May 2026

Hilaire

Staff was great welcoming us and giving us an upgrade

Partner

10/10

Exceptional

01 May 2026

Remi

Clean

10/10

Exceptional

01 May 2026

William

Great hotel, friendly staff, I'd stay again.

Friends_and_family Friends

10/10

Exceptional

01 May 2026

Eve

I would love to stay here again. Artful details, great staff, fun old building. Forgive some small old building things, old tile, and enjoy this special historic place with well placed art, wonderful staff and a sweet happy hour. A block from Powells, a direct bus to even more restaurants on the other side of the river, fabulous.

Partner

10/10

Exceptional

28 Apr 2026

Katia

Staff was friendlyyyy. They were all so cool! The hotel is a bit older but they modernized it without taking away its charm. The bed was sooo comfortable & sheets were so soft I was looking for the brand to get them at home! I’ll definitely stay again!

Self

10/10

Exceptional

27 Apr 2026

Cathy

Good

10/10

Exceptional

27 Apr 2026

Riolah

We had an excellent experience at Mark Spencer Hotel with our family of 5. The room kitchen appliances made traveling with 3 boys so much easier. the bathroom was very clean and the room was a non-smoking and fresh. Staff at reception were warm and helpful from checkin. Highly recommend for families as well.

Family_with_children

10/10

Exceptional

26 Apr 2026

brian

Convince and walking distance to Powell Book and Old Town Pizza. Quiet and comfortable room, and secure on site garage parking!!

Partner

10/10

Exceptional

25 Apr 2026

John

Awesome Stay !

Self

10/10

Exceptional

25 Apr 2026

Cynthia Paulette

Everyone was really nice , they had happy hour or cheese and wine for guest but from 5-6 but they cleaned up before 6 and we were visibly looking for the crackers the gentleman had the plate in his hand lol but other then that all good! Thank you

Friends

10/10

Exceptional

24 Apr 2026

Hugo

Awesome place!

6/10

Pleasant

23 Apr 2026

Nataliia

norm

Friends

10/10

Exceptional

21 Apr 2026

Steven

Mark Spencer is a great hotel in a great location. The staff are friendly and helpful. The coffee in the lobby is excellent.

Partner

2/10

Poor

20 Apr 2026

Ayan

I wish to express my disappointment regarding the service I received at your hotel, Mark Spencer Downtown Portland, on April 8 during my business trip. The WIFI was nonfunctional, preventing me from connecting my computer or phone, which made it impossible to access the internet for work communications and caused significant inconvenience. Despite your website promoting high-speed, reliable WIFI, it was entirely unavailable during my stay. This was particularly problematic, as I required a stable connection for online meetings and work tasks. I reached out to the staff for assistance but received no viable solutions. When I approached the front desk to discuss my concerns, the staff offered no remedies, further adding to my frustration.

Self

10/10

Exceptional

20 Apr 2026

David

The MSH is always a great place to stay easily located and with walking distance to great restaurants and other amenities.

As always the hotel as a whole is a wonderful place to stay.

Partner

10/10

Exceptional

20 Apr 2026

Bobbie

Perfect and cozy for a quick night out if town

10/10

Exceptional

18 Apr 2026

Alisa Danna Danielle

I liked the place, it was a prime location to walk to a lot of the city attractions !.

Friends

8/10

Excellent

18 Apr 2026

eduardo

The hotel is ok. It is very clean, staff very friendly, but just did not feel safe. Lot of homeless grouped with dogs at night. At restaurants and all places we visited, told us it was very safe. Just did not feel comfortable to walk around.

Partner

8/10

Excellent

17 Apr 2026

Edwin

Overall was a good experience. We enjoy our visit. Beds were comfy. Bathroom had a leak but only when you open the sink. The other thing to note is their parking garage is very narrow hard to get in and get out. Apart from that our stay was good.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Nittaya

I thought I had reserved the room with breakfast for two, but the staff said that breakfast is not included in the hotel fee.

Partner

10/10

Exceptional

16 Apr 2026

Desiree

We had a great stay! Comfortable and friendly vibe and located close to everything!

10/10

Exceptional

14 Apr 2026

pamela

Nice coffee

8/10

Excellent

14 Apr 2026

Yun Sil

The TV monitor had a broken corner. The beautiful bathroom tiles had mold in grout lines, something totally preventable with good cleaning…

10/10

Exceptional

13 Apr 2026

Samuel

Clean rooms

10/10

Exceptional

13 Apr 2026

Brian

Very nice place! My room was huge with a big old bed and a kitchenette. The complimentary coffee was delicious and plentiful, and the staff was really helpful. I got an amazing deal, and I'd definitely stay here again.

Self

2/10

Poor

13 Apr 2026

Rickey

Staff was good. Everything else terrible

10/10

Exceptional

12 Apr 2026

afrida

Clean room walkable

Family_with_children

10/10

Exceptional

12 Apr 2026

afrida

Clean room, easy to walk

Family_with_children

10/10

Exceptional

11 Apr 2026

Marion

This is our favorite hotel in Portland. Always a great place. Very good location as well.

10/10

Exceptional

09 Apr 2026

Israel

Our room was clean and quiet. They staff was super helpful and extremely friendly! Enjoyed our stay and will come back.

Partner

8/10

Excellent

09 Apr 2026

Melody

The hotel and staff were fantastic. The only issue we had was the proximity of a homeless congregation point right by the hotel.

We travel frequently in cities with our teenagers and are not bothered by most homeless people. If it had just been one or two people by the hotel we would have been unfazed, however both times we retuned from exploring the area on foot there were groups of 6-8 homeless people blocking the entire sidewalk near the hotel.

One of the times we crossed the street to avoid walking through their group, and ended up walking through a group of three individuals doing/selling drugs instead. This is definitely not the hotel’s fault, but I was very glad my husband was with us as I would have felt much more intimidated as just a mom walking with kids.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

ATABONG

Everything was nice and great

10/10

Exceptional

08 Apr 2026

Amy

This is a beautiful property in a great area. The hotel itself is a little dated, but the rooms are nice and big and the staff is wonderful. Convenient location - walking distance to many shops, restaurants and bars. Since it is downtown, the neighborhood is busy and loud, but the noise in the room was not a problem at all. The daily wine hour was a nice bonus!

10/10

Exceptional

08 Apr 2026

Dean

This hotel is in a prime location and the staff is excellent and the hotel is very clean. We’ve been long time patrons and we miss the breakfast and afternoon cookies that used to be served pre pandemic. Times change and it’s still a great hotel

Partner

10/10

Exceptional

07 Apr 2026

Brandy

Fantastic proximity to Powell’s and the Crystal Ballroom. Incredibly helpful staff. Quiet!

Family

10/10

Exceptional

06 Apr 2026

Erika

We enjoyed the historic feel of the building and art, the 24hr coffee and tea, the helpful staff, and the central location

Family_with_children

10/10

Exceptional

06 Apr 2026

joseph

Staff was super friendly. Parking cost extra $36 per night. Wish that was told before booking. Had a wine tasting each night, 5-6pm. Staff was helpful and very attentive. Would stay here again

Partner

4/10

Poor

06 Apr 2026

Christopher

We have stayed in Portland many times and always try new hotels out. Unfortunately, we feel we may have made a mistake booking here. We saw a high customer rating and got excited for our trip. What we seemed to question during our stay is "how?".

Staff:
Staff at the front desk was phenomenal. Very friendly, very detailed with everything in regards to check-in and check-out. I was surprised by a free bottle of wine. This is where I chose to give 2 stars instead of 1. 5/5 on staff.

Room:
The room looked nice on entry, but once we started looking, we noticed a lot more than we wanted. The chairs were stained by the unknown. Beds had large stains on mattresses and underneath mattresses. The coffee maker had a used bag of coffee which had molded. The air conditioner did not work the first night and worked for a couple hours the second night (after flipping the breaker off and then on). We regretted booking here and should have stuck with a place recommended too us by others (and those rooms were cheaper).

Cleanliness is the only thing we really look to when it comes to staying somewhere as you would assume this is the top priority. We were sadly very dissatisfied with the cleanliness of this hotel. I've stayed in 2 star hotels that were MUCH cleaner. We will not be going back here.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Bobbie

Loved the building the room was nice and it was super clean hotel

Partner

8/10

Excellent

05 Apr 2026

Haowen

Very friendly staff, the building has character and clearly has love in its design. Minor notes of age (rust on the shower’s shampoo bottle nozzle for example), but would happily stay again.

Partner

10/10

Exceptional

04 Apr 2026

Vishavjit

Excellent staff

10/10

Exceptional

03 Apr 2026

Hugo

I'm a platinum member and they didn't want to honor the late check out without a fee. They made me show them where it says I don't have to pay a fee. So they said it's okay, let's waive that rate this time. So I have to proved them. I shouldn't have to do this.

10/10

Exceptional

03 Apr 2026

Harold

Great location for staying in downtown Portland. Nice facility, friendly and helpful staff. This time they had a very nice wine social with very good live music in the evening. I have stayed there many times. This time my room seemed recently renewed and in excellent condition.

8/10

Excellent

02 Apr 2026

William

Very clean and nice staff

8/10

Excellent

01 Apr 2026

Tamrat

The WiFi was terrible! The hotel was close to a bunch of homeless people! You could smell urine as soon as you leave the hotel. The room was so great. The staffs are okay. I booked this for 2 days but I was told I only booked for one day! They fixed it later but it showed the front desk lady( Asian) did not do her due diligence and when I told her I booked for two days she kept arguing! Otherwise I had a great stay! Won’t mind staying there for future visits. Please please fix the WiFi!

Friends_and_family Friends

8/10

Excellent

01 Apr 2026

Elvia

Nice staff

Self

10/10

Exceptional

31 Mar 2026

Daron

My wife and I stay here several times a year. It’s one of our very favorite places to stay. The rooms are comfortable and clean. The hotel has a great history and vibe to go with it. The downstairs restaurant is soooo good. The staff is great!

Partner

10/10

Exceptional

31 Mar 2026

John

The place has an old world charmed to it, which is so welcome these days! We got a free bottle of wine upon check-in and all was perfect for our anniversary visit!

Partner

10/10

Exceptional

31 Mar 2026

COLIN

Staff was amazing!

Location was walkable - 30 to 45 minutes to Moda Center. Lots of restaurants and site seeing opportunities in the area.

Partner

10/10

Exceptional

29 Mar 2026

Colleen

Very convenient and very friendly staff- slightly run down in rooms but nothing off- putting. Will stay again

Family

6/10

Pleasant

29 Mar 2026

Tara

While the staff was very friendly, and also offered a room upgrade (with kitchenette) and a bottle of wine with my VIP status on Expedia, which I’d like to acknowledge, I found the hotel itself quite outdated. The bed was extremely uncomfortable: very soft and caving in, the bathroom sink did not drain, and basically the entire interior looked old and dated, with stained furniture and a bad odor. I am also shocked that coffee is not stocked in the rooms, as this is Portland… Also, this is beyond the hotel’s control, but it was very loud from the upstairs neighbors; not sure if they were moving furniture the entire night or doing gymnastics or what was going on, but seemed like every noise was amplified, leading to a very poor night’s rest. I’m also unsure why hotels have not figured out how to make the doors not slam - very loud. The elevator is also loud and clunky, and you can hear it down the hall. I gave a rating upon check-in with the hotel’s virtual assistant that was never acknowledged by the manager or staff, citing that the experience was not satisfactory. Bottom line, does not seem like this hotel is well managed or well maintained. Sadly will pass on this one next time.

Self

6/10

Pleasant

29 Mar 2026

Heidi

The staff were lovely and very helpful and the bed was comfortable and tidy. The property itself is a bit long in the tooth - older brown rugs, broken tiles in shower, mildew in corners, with old, small and dark elevators. I got stuck in the elevator but the staff was very responsive an got me out within about 15 minutes. The location is central but there seems to be more of a homeless issue near by than other parts of the city we walked. We would not return, but if you get a good deal and it is the right location totally fine option.

Family

10/10

Exceptional

28 Mar 2026

Brittany

Everything was wonderful. The only issue I had was the coffee was off, but other than that, we had a great time!

Family

8/10

Excellent

28 Mar 2026

Zuzanna

Convenient location. Parking available and free. Reasonably quiet.

Family_with_children

10/10

Exceptional

28 Mar 2026

Pat

Great place, cool older building with some great artwork and photos in hallways. Friendly staff, clean and good location.

Self

10/10

Exceptional

28 Mar 2026

Glenda

Extremely enjoyable.

Pet

8/10

Excellent

26 Mar 2026

Paul

Hotel is alright, but no actual food available. Homeless people everywhere outside and that is where you have to go to eat.

Partner

10/10

Exceptional

26 Mar 2026

Kerry

We had a great stay at the Mark Spencer. Loved the vibe here. Like a roaring twenties feel. The kitchen saved us a lot of money as we could cook our own food

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Rosalyn

I only stayed at this property one night while passing through Portland, but all of my interactions with staff were top-notch (everyone was so kind and helpful!), and my room was nice and well-appointed. The bed and bedding were very comfortable, and I didn’t hear any street noise at all from the 4th floor.

Self

10/10

Exceptional

24 Mar 2026

Jenny

Very close to delicious and affordable restaurant (Grassa) and coffee shop (stumptown), in addition there was excellent shopping nearby. The staff were super nice and helpful, bed comfy, room attractive and clean.

I opted to park in the Indigo garage, because the resident homeless population is loitering nearby. This place would be great, all of Portland would be great, if there weren’t so many people on drugs on the streets.

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Gassimou

This property was exceptional, and the staff was incredibly helpful. They even accommodated me by allowing me to stay an extra day. I’ll definitely consider staying at Mark Spencer whenever I return to Portland.

Self

8/10

Excellent

24 Mar 2026

Maria

I love this hotel and how central it is to everything. It is usually my preferred spot in Portland. This time around, though, there were some issues with the room amenities that no one seemed to be that concerned with fixing. One of the plugs on the bedside lamp was in dire need of replacing, would not hold any power adapter. Neither would the bathroom plug, had to hold the very old and underpowered hair dryer in with one hand in order for it to make contact. The hair dryers should also be upgraded. My TV seemed to have a line of close captions stuck to the screen, no matter what channel you tried to watch and how many times you turned them on or off. Called the front desk about it and they said they would send someone up. I had the Do Not Disturb sign on, but being that someone specifically called, they could’ve at least knocked on the door or called me. No, whoever it was, just decided to walk away. Oh, and the TV shows you that you could connect your Netflix account, but that is a lie, the TVs do not actually support that connection. You won’t get this information until you try it, doesn’t work, and you call the front desk, who will very despondently tell you “at least the cable works, right?”. Well yes, with a stupid caption that I cannot take off.

Still unbeatable location, still lovely old facility, still (mostly) great staff. Just those small things that can sour your stay and consider looking for a different base while in Portland.

Self

4/10

Poor

23 Mar 2026

Ashley

The front desk person was nice and good location, but that was about it. Felt super dirty, saw bugs and didn’t even want to/didn’t shower there because it felt so dirty and rundown.

6/10

Pleasant

23 Mar 2026

JoAnn

The staff are fabulous. The hotel is in a good area. They only complaint is that they need new beds and new couches, a bit uncomfortable and dated.

10/10

Exceptional

21 Mar 2026

John

Did not use either facility

Partner

2/10