Hyatt House Portland/Downtown

United States , Portland - OR
PORTLAND, 2080 Sw River Drive
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100 reviews shown

10/10

Exceptional

30 Apr 2026

Roxanne

It was wonderful, slightly dirty, but nothing too serious. There was blemishes and hand prints on the walls/ windows or mirrors. The shower door wouldn't shut all the way. But other than that, I loved it

Partner

8/10

Excellent

29 Apr 2026

Roger

Parking is a pain. Valet was $52 a night.

Partner

10/10

Exceptional

29 Apr 2026

Brian

It’s so nice and in the middle of everything so u cna ride scooters as soon as u get outside and the breakfast is amazingly good u wont regret getting this hotel

Partner

10/10

Exceptional

28 Apr 2026

rufina

Everything and everyone were amazing!

6/10

Pleasant

27 Apr 2026

Joseph

Parking via valet is only real option. This is a deal breaker for me as it limits your car availability to a set start and end time each day.
Breakfast was okay, but not great. Only 2 coffee spots made it very hard to get coffee.

Self

10/10

Exceptional

27 Apr 2026

Michael

Super convenient location & nice property- definitely recommend! 👍

Friends_and_family Friends

8/10

Excellent

27 Apr 2026

DanDan

早餐差了一点！

Family

6/10

Pleasant

26 Apr 2026

Sean

The property it’s is nice as is the area. The staff was friendly at check in and alway polite. However, we were there for a wedding and 6 people (the suite) had to shower and get ready, the shower filled with water and wouldn’t drain. We complained about it at the front desk when we left for the wedding and assumed somebody took care of it while we were gone but the next 2
Days we were unable to shower due to the continued problem. I complained again at check out with a response that it will get checked out. I have my doubts since the kitchen faucet also kept coming off in my hand. The problem with prepaying for someplace is then you’re locked into it. VERY DISSAPPOINTED but had a great weekend with family celebrating regardless.

10/10

Exceptional

26 Apr 2026

Alagie

Great place and spacious, clean rooms

10/10

Exceptional

26 Apr 2026

Ana Yeli Garcia

Place was amazing I will recommend this place to friend and family. It’s close to everywhere and great costumer service Christine is amazing. Thank u for everything.

10/10

Exceptional

25 Apr 2026

Rochelle

Excelente propiedad bien equipada y amplia.

Family_with_children

8/10

Excellent

25 Apr 2026

Karen

The room was nice, the toilet was not working. Well it kept running even after we had left toilet tank and tried to push the plunger down to seal so the water can fill the tank. That was quite annoying to listen to for four days. Staff was very nice. The breakfast was OK. Nothing that I would want to promote buying if it is not included in your hotel state room cost. Pool is very small enclosed, and when their children in they’re way too loud there is no hot tub no sauna. The restaurant was never open inside the hotel. It’s called the H. They have a nice complementary hot water, coffee and tea bar. Parking is not included in this day. It’s $52 per night. Do not park in the public structure cars routine will get broken in there so you’re kind of forced to pay to have valet parking.

Partner

10/10

Exceptional

23 Apr 2026

Trinity

Jaden was an amazing at check in and was very helpful! She has a kind personality and was very welcoming after a long drive. She informed me of all amenities and I had a very swift and easy stay! I cannot wait to return, Thank you so much Hyatt House!

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

luis

I like the location of the hotel. Close to downtown Portland.

Self

10/10

Exceptional

22 Apr 2026

Colton

Helpful staff. Front desk staff buzzed us in as soon as they saw us coming to the doors late at night after bar hopping.

Friends_and_family Friends

6/10

Pleasant

22 Apr 2026

Chong H

The name Hyatt was wasted.
The room was not clean, especially the bedsheets. They didn't seem changed.

10/10

Exceptional

21 Apr 2026

William

Excellent breakfast and room

Partner

10/10

Exceptional

21 Apr 2026

Yasmin

Great for last minute trips

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Delnard Asuncion

The location is perfect…close to the riverfront, restaurants, and to many downtown attractions. The staff were welcoming and accommodating, which made the experience even better.

Overall, a great choice if you want a convenient and comfortable stay in Portland. Highly recommend.”

Partner

10/10

Exceptional

20 Apr 2026

Gwen

Nice stay. We always stay here for medical appointments at OHSU.

8/10

Excellent

20 Apr 2026

Charity

Staff was super nice and helpful
Bedding was like thin sheets very old looking not comfy, definitely needs updated
Everything else was great!

Family_with_children

10/10

Exceptional

19 Apr 2026

Kyle

Partner

8/10

Excellent

19 Apr 2026

steve

Great staff! Nice room. Parking is a bit expensive.

10/10

Exceptional

17 Apr 2026

Gwen

We only stayed for a very short time, arrived late and had to leave early, but really liked the room, the layout, shower was amazing! The bed was comfy! Staff were pleasant and the breakfast had a lot to offer! Near OHSU waterfront and tram to the hill; super easy for medical visits. Valet is a little spendy but very quick and really convenient!

Partner

10/10

Exceptional

15 Apr 2026

lei

Clean room ,nice breakfast ,nice staff. Only once house keeping is a bit pity when we return back home and found dirty towels.

Family_with_children

4/10

Poor

14 Apr 2026

Sabrina

Overall, the property served its purpose. We just needed a place to stay for one night. We were traveling with our dog and the hotel does allow pets. The pet fee was $75 per night, which was quite steep. Not only do they charge that fee but they indicate the fee is “a cleaning fee“, while their pet policy that must be signed, indicates the hotel at its soul discretion may impose an additional fee. I found that to be ridiculous. There is absolutely no parking unless you’re willing to pay $52 per night for valet. I was not willing to leave my vehicle parked on the street in downtown Portland as there were many unsavory characters strolling around. The staff were kind and the free breakfast was decent. The hotel is laid out very oddly. It almost felt like you were roaming the halls of a hospital with no idea where to go. Also, because it’s downtown Portland a guest needs to use a card key to access any guest floors via the elevator. This hotel accommodates many guests so therefore the elevator was in high demand and the key card didn’t always work so you may find yourself making multiple attempts to access your floor.

Family_with_children

8/10

Excellent

13 Apr 2026

Mike

Breakfast was so so. The fake eggs are not good. Maybe a waffle maker or pancake maker would help.

Partner

10/10

Exceptional

13 Apr 2026

Jeff

Yes

Partner

10/10

Exceptional

12 Apr 2026

Jeffrey

Everything was good one thing when I entered my room the wood floor was sticky like it was not mopped besides that I have no more complaints

10/10

Exceptional

12 Apr 2026

Kamini

Breakfast and awesome room with kitchen. Perfect for our stay

Business

10/10

Exceptional

12 Apr 2026

Cristi

Everything was fantastic!!

10/10

Exceptional

12 Apr 2026

Nicole

Breakfast was delicious

Friends

4/10

Poor

12 Apr 2026

MEHUL

There was no refrigerator in room
Staff was very unprofessional and unfriendly
There was not enough towels in room
So when I called they said they won’t come
So I had to go main lobby to collect

Family_with_children

10/10

Exceptional

11 Apr 2026

Jamie

Breakfast had a good variety, kept stocked well. Loved that the pool was not too cold!

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Erica Evanne

Clean room, they had games to borrow which was super fun, convenient location close to the waterfront.

Family_with_children

10/10

Exceptional

10 Apr 2026

Arief

It's very good to eat. Maybe you can add some other menus. thank you

10/10

Exceptional

10 Apr 2026

Phillip

Great value in a great location!

Family

8/10

Excellent

10 Apr 2026

Bonn

I had a really good stay at Hyatt House Downtown Portland. The room was lovely—clean, comfortable, and well set up for a relaxing visit. I also want to highlight the front desk and kitchen staff, who were very friendly, welcoming, and helpful throughout my stay. Breakfast buffet was very good as well.

One area that could use improvement is housekeeping. It would be better if room cleaning was consistently done when requested or scheduled. I wasn’t entirely sure, but it felt like there was some hesitation with service, possibly related to tipping expectations. I had planned to tip through the hotel’s online tipping service after the room was cleaned, but the service didn’t happen as expected.

Overall, it was a pleasant stay, and with a bit more consistency in housekeeping, it would be an excellent experience.

Family_with_children

4/10

Poor

10 Apr 2026

Aimee

I was really sad that the pool wasn’t open at night on Wednesday and only had 45 minutes in the morning that it was available for my kiddos before we had to leave to check out. The rooms were nice, but the lights in the bathroom did not work, the elevator went out of service while we were trying to get to our room, and the bed was droopy in the middle. Overall I was disappointed with my stay for the cost of the room and the extra for parking.

Family_with_children

8/10

Excellent

09 Apr 2026

Juan

Free breakfast, Clean Gym and pool and plenty space for drinks/meals.

Self

4/10

Poor

09 Apr 2026

Dom

The internet was very slow and unreliable during my stay. It made it difficult to use for basic tasks. Overall, not a good experience with the Wi-Fi.

Friends

10/10

Exceptional

06 Apr 2026

Angel

Yes the welcomed my small shih tzu. They were super nice. Even had a treat for him in the lobby

Partner

10/10

Exceptional

06 Apr 2026

Rehana

Nice clean rooms
Would definitely stay again

Family_with_children

10/10

Exceptional

06 Apr 2026

Abby

Our first experience staying at a pet-friendly hotel was AWESOME. This hotel is close to the riverfront, perfectly walkable — Saturday market, china town, pearl district, we kind of walked ourselves to exhaustion. Kids still had energy to swim though. Such a fun & memorable visit.

Family_with_children

8/10

Excellent

06 Apr 2026

Nancy

Clean room, kitchen gets overwhelmed on Saturday mornings

Partner

2/10

Poor

03 Apr 2026

Rory

They should advertise this as 50 bucks more expensive once you get there because they want to charge you 50 bucks to park your car. Or you can park on the street but you have to pay for that too and you can’t start paying till eight in the morning, so you have to get up early run out there pay come back in and there’s a bunch of dog crap all crap all over the sidewalk while you’re trying to park your car would recommend would not recommend staying here not even a hot tub. What’s going on?

Family_with_children

6/10

Pleasant

03 Apr 2026

Deisi

Room was filthy stuff all over the walls carpet torn up we stayed last time was way better then this time we stayed tried to call front desk no answer it was not my favorite stay.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Brandi

Very clean room , nice staff , convenient location

10/10

Exceptional

31 Mar 2026

Brittainy

The hotel was beautiful! Great food. Clean. Night staff wasn’t friendly but everyone else was wonderful.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Mikaela

This was our second time staying here and we chose it again because the staff is exceptionally friendly and helpful, the valley service is quick and easy, the pool is actually warm, and the rooms are spacious. Location is great and very quiet.

I’m not sure if they purposely group rooms together if they have kids but it felt like our strip of rooms was all families and it was pretty loud later than I’d like (11pm and later) with older kids running and playing in the hall and such. Other than that everything was great and we’d continue to stay here in the future!

Family_with_children

10/10

Exceptional

29 Mar 2026

Francisco

Staff was the best always available with a great attitude they helped make the stay super smooth.

Self

4/10

Poor

29 Mar 2026

Nayeli

There was a wad of hair in the shower. Valet attendant just left my car partially on the street for an hour. No call or communication was made from anyone. On the day we were leaving he said he couldn’t drive manual and had me go to the garage and get my car. Makes sense why it was left in the street.

Family_with_children

8/10

Excellent

29 Mar 2026

Maninder

Good and clean room

Family_with_children

4/10

Poor

28 Mar 2026

Rickie

For paying more money for a suite, I was honestly expecting a cleaner stay environment. The shower floor was covered with mildew, the bed sheets contained hairs, and the sofa bed mattress contained a questionable stain that was exposed when pulling the bed out. Kids had to wear shoes while stepping on the floor due to getting black socks

Really the only reason why I gave two stars was due to the staff being very friendly and valet was professional/top notch.

Lastly, prior to checking out, the floors by the entrance doors were getting mopped and without no sign to caution wet floors my 3 year old daughter slipped to her knees- thankfully not getting seriously hurt. The man said “sorry about that”

Would I stay there again? Perhaps not. Maybe a different Hyatt if the great staff is the same at all hotels.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Rachel M

Good breakfast.

Partner

10/10

Exceptional

26 Mar 2026

Thad

EVERYTHING was fabulous!

Self

8/10

Excellent

25 Mar 2026

Jessica

Hyatt house was overall a good experience. There was definitely some pros and cons to choosing this hotel. Some Pros are that they have free breakfast, indoor heated pool, near waterfront and have clean rooms. Some cons are that there’s no on site parking and rely on street meter parking that you pay hourly OR paying valet, and in addition they told us bar hours and when we went the bar was open and would close early.

Friends

10/10

Exceptional

25 Mar 2026

Ashawn

Room was clean and spacious and staff was super friendly!

Friends

8/10

Excellent

23 Mar 2026

Kristi

The bartender was great!

10/10

Exceptional

22 Mar 2026

Mary

The pool was cloudy.

Family

8/10

Excellent

22 Mar 2026

Bruce

breakfast is good. business friendly because they provide free photocopies.
one thing is missing is that they do not provide slippers. in fact I called the customer service before I checked in the hotel and they said they would provide if you request that when you check in. So, I did not pack my slippers in my baggage. But this time they said they run out of slippers.

Self

10/10

Exceptional

22 Mar 2026

Sandra

Rooms were exceptionally clean as is the entire property. The staff is friendly and very helpful. Lobby, breakfast room are comfortable and are also very clean. A great place to enjoy the area on the river and fun restaurants and shopping close

Self

4/10

Poor

21 Mar 2026

Kimberly

The lobby appeared clean, but once we got to the room, did not appear anyone had cleaned the floors. There were dirty dishes in the cupboards and silverware still in dishwasher. In morning at breakfast, a homeless lady wandered around the breakfast area. Staff was able to get her to leave, but it made us very uncomfortable experiencing that with our two young children. We checked out after one night.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Aria

Awesome staff and convenient location.

2/10

Poor

20 Mar 2026

Nirav

Worst front desk receptionist, no customer service experience or positive attitude
Need to mention about valet parking only with 55$ per car per night

Self

10/10

Exceptional

19 Mar 2026

Lucy

I really enjoyed our stay. Breakfast could use improvement due to the French toast was dry and hard and it took 10 minutes for the scrambled eggs to be out.

6/10

Pleasant

19 Mar 2026

Maisie

Did not use internet

10/10

Exceptional

19 Mar 2026

Gabriela

The room was spacious, clean and with great views of Downtown. Front desk was courteous and nice

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Fernando

Yes

10/10

Exceptional

18 Mar 2026

James Dale

All the usual amenities were available and in good working order. Self parking was a little difficult due to none on site. A public parking area is available about 3 blocks down the road and they offer valet parking for a fee.

Self

8/10

Excellent

17 Mar 2026

carolyn

All the staff were great and very nice

Self

10/10

Exceptional

17 Mar 2026

Jenna

Great location. Clean, staff was friendly overall very nice place to stay.

Friends_and_family Family

2/10

Poor

15 Mar 2026

BHUPINDER

Our stay at this hotel was a very disappointing experience. When we arrived and checked into our room, we quickly realized that it hadn’t even been cleaned yet. It was shocking to walk into a room that clearly wasn’t ready for guests, and it immediately set a negative tone for the rest of our stay.

To make matters worse, only one of the two elevators was working during our visit. This meant long waits every time we needed to go up or down, often standing with several other frustrated guests who were dealing with the same issue.

Parking was another major inconvenience. There was no parking available at the hotel itself, and we were told the only option was valet parking for $60, which felt excessive and frustrating, especially since it wasn’t clearly communicated beforehand.

On top of everything, the hotel seemed overbooked and the staff did not handle the situation very well. The service we received was not helpful or accommodating, which made the experience even more frustrating.

Overall, this stay fell far below expectations, and unfortunately we will not be staying at this hotel again.

Family_with_children

8/10

Excellent

15 Mar 2026

Katie

Great location, safe

10/10

Exceptional

12 Mar 2026

Ashley

The Staff Was

10/10

Exceptional

12 Mar 2026

Kerry

Great stay. Close to OHSU

8/10

Excellent

10 Mar 2026

brian

Very nice and clean pool and the breakfast was very nice. Nice people working at the desk and kitchen area.

10/10

Exceptional

10 Mar 2026

Mary

Very welcoming staff was great and the room was quite comfortable and clean.

Friends

8/10

Excellent

09 Mar 2026

Josh

Close to the waterfront with shops and restaurants and was pretty quiet at night.

Self

4/10

Poor

08 Mar 2026

Victoria

Staff good - breakfast disgusting .

Family_with_children

10/10

Exceptional

08 Mar 2026

Ashley

Room was clean and comfortable. The bed was comfy and they provided plenty of pillows and blankets. The kitchen had all the tools you could need to store, cook, and eat full meals. There's shampoo, conditioner, and body wash provided in the shower.
There's a small fitness center and a pool. Parts of the room and building could use small updates, but nothing was broken.
There's a charge for parking, but you can park for less at the garage on the next block or on the street, if you can find a spot.
Staff was friendly and helpful.
Free breakfast was a nice bonus.
The area is nice. It's a semi-long walk to get to downtown businesses but you can catch the bus right out front if you want to.

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

Debra

Housekeeping only came every other day to replace towels. Beds not made or room cleaned
Heard loud noise came from room above…reported to staff who was very understanding but they couldn’t help stop it!
Overnight parking very expensive for area.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Maria Angelica

They staff was amazing! I had to book another room coming from another hotel with the worst experience and the Hyatt Staff made sure we were taken care of from the start. They upgraded our room to make us feel more comfortable and even made a to-go breakfast bag for our girls. Which was very thoughtful since we had to leave before the breakfast area was opened. Will definitely stay there again. Thabk you again Hyatt for the amazing experience.

Family_with_children

8/10

Excellent

01 Mar 2026

Jennifer

Rooms were great!

10/10

Exceptional

27 Feb 2026

Taylor

Incredible room, sweet staff, pool was great, everything was completely seamless!

Partner

10/10

Exceptional

26 Feb 2026

Michael

Our room was awesome and the staff was great.

4/10

Poor

26 Feb 2026

Michael

The door to refrigerator was broken. No maid service ever had to call front desk for fresh towels. Room was unclean.
Bathroom toilet and shower were pretty disgusting. Valet was good and front desk unfortunately that was the end of it.

Partner

10/10

Exceptional

24 Feb 2026

Nayeli

Always was a great time, great experience, great service and great room, perfect

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Judy

I arrived early & my bags were stored until I returned. Everyone was welcoming & helpful. Enjoyed breakfast.

Self

10/10

Exceptional

22 Feb 2026

David

The friendliness of the front desk workers. The clean atmosphere of the room, gym, and the food area. The breakfast was delicious and offered great selections.

10/10

Exceptional

21 Feb 2026

Rita

Clean room, friendly staff and hotel is in a good location

Family_with_children

10/10

Exceptional

18 Feb 2026

JOSEPH

Great room, great staff. Great time at the bar, even left my jacket and phone there overnight and staff/management was nice enough to keep it safe for me when I went to front desk to retrieve it. I recommend Hyatt House best hotel for me!!!!

Self

10/10

Exceptional

18 Feb 2026

THOMAS L

It was gorgeous parking sucked

10/10

Exceptional

18 Feb 2026

Camila

Nice room

2/10

Poor

16 Feb 2026

Jeremy

Staff was wonderful but the hotel is far from comfortable! Beds are lumpy rocks rooms are cheap and outdated, hotel is in the middle of nothing. Save yourself and just don’t go.

Leisure Family_with_children

10/10

Exceptional

16 Feb 2026

YINPORN

Great location and Clean room. travel with dog and park in the area for walking. We stayed there every time when visiting Portland.

Leisure Pet

10/10

Exceptional

14 Feb 2026

Susana

Please give your staff a raise. Everything else was excellent as always.

Leisure Family_with_children

10/10

Exceptional

14 Feb 2026

Susana

First off we were kindly received by Jeremiah at the front desk, he was very patience with us and he took the time to explain all that was included in out stay and he told us all about our rooms. I would like to greatly thank to Jeremiah he immediately reported us that we forgot important items at the lobby, please give this person a raise!

I want to express that the room was spotless, the breakfast spot on specially the potatoes, the coffee and the eggs. Never disappoints the time they have open the breakfast buffet!

We were also kindly supported when we requested to keep our rooms for a second night and this was done by: Christine and her manager (please forgive me I forgot the name of the manager).

So staff, staff and staff the stars of the hotel. Thank you!

Leisure Family_with_children

10/10

Exceptional

10 Feb 2026

Eduardo

Great location, room is modern and spotless. The front desk team is professional and incredibly helpful. Exceptional service and great breakfast!

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Richard

Yes