Name: Canopy by Hilton Portland Pearl District
Address: 425 Nw 9Th Avenue, Portland, 97209, US

8/10

Excellent

13 Jul 2026

Lihua

晚上走路小心某些街道

Partner

10/10

Exceptional

10 Jul 2026

Shirley

The furniture is a little used but all in all, beautiful experience.

Self

10/10

Exceptional

08 Jul 2026

Kaya

Great service JR in front desk was super helpful

2/10

Poor

07 Jul 2026

yuanyuan

During our stay, our rental car was broken into while parked in the public parking lot next to the hotel. The parking lot is not owned by the hotel, so I understand the hotel is not responsible for the crime itself.
What disappointed me was how the situation was handled afterward. After discovering that the rear window had been smashed and our belongings stolen, I asked the front desk if I could borrow a vacuum or a broom to clean the broken glass from the trunk so we could safely continue our trip. I was simply told they didn't have either one, and no alternative assistance was offered.
What was even more concerning was that the valet stand directly faces the parking lot in front of the hotel. That morning, at least 10 vehicles in the lot had their windows smashed. Given how visible the parking lot is from the hotel, it was surprising that no one appeared to have noticed or warned guests.
The most upsetting moment came when I asked whether this kind of incident happened often. The staff member's response was simply, \"That's why we offer valet parking.\" I found that response insensitive and completely lacking empathy.
I don't blame the hotel for crimes that occur on neighboring property. However, I do expect hotel staff to show compassion and make a reasonable effort to help guests in difficult situations. Unfortunately, that was not my experience. I hope the hotel improves how it responds to guests facing incidents like this given it may happen quite often in this location.

Family_with_children

8/10

Excellent

26 Jun 2026

Randall

Great facility. Well designed and clean. The front desk staff varied in helpfulness which is my only negative thing to say about my stay.

Partner

10/10

Exceptional

25 Jun 2026

Joanne

The staff was so friendly-the room was clean- loved the hydration station!

Partner

8/10

Excellent

19 Jun 2026

Melissa

Clean room, friendly staff, and overall a nice stay.

Family_with_children

8/10

Excellent

07 Jun 2026

Heather

Great experience with staff - they were super helpful and flexible around my departure (held bags, encouraged use of facilities post check-out).

Self

10/10

Exceptional

05 Jun 2026

Seret

Staff in the front lobby were amazing

Self

10/10

Exceptional

01 Jun 2026

Christina

Excellent

Friends

10/10

Exceptional

19 May 2026

Brandy

Excellent hotel.

10/10

Exceptional

18 May 2026

Pierce

Awesome place to stay that has a very easy layout and just perfect for a weekend getaway in the downtown area

Self

10/10

Exceptional

10 May 2026

Marc

Very nice hotel in the heart of the Pearl District - spacious rooms with good lighting, drawers, fridge, and a very comfortable bed.

Self

8/10

Excellent

08 May 2026

William

Clean and newer hotel. Staff were nice but not many available in restaurant. Area was ok.

Partner

10/10

Exceptional

03 May 2026

Madison

Valet staff was so great!

Partner

6/10

Pleasant

02 May 2026

Danielle

Bed was super lumpy, and our coffee maker didn’t work. But the worst part was we could hear the next door room completely. They watched tv with music until 2 AM on our first night making it very difficult to sleep. Staff were always friendly and I loved the location of the hotel. It was easy to walk to some great places. Tried to save money parking in the lot across the street instead of valet and someone hit our car on our bumper so maybe pay the extra money and use their valet.

Family

10/10

Exceptional

01 May 2026

Erik

Good area

10/10

Exceptional

01 May 2026

Mallory

Beautiful property, nicely decorated and clean. The bed was comfy and the room had everything I could need. I enjoyed the neighborhood as there were good restaurants and coffee shops in walking distance!

Self

8/10

Excellent

29 Apr 2026

allison

Located in a pleasant area. Very walkable to all the Pearl District restaurants, shops, etc. Staff were all very friendly and courteous. Valet drop-off and pickup was easy. Really appreciated the filtered water machines on every level. And the flat pet fee (per stay, not per day) is extremely reasonable, especially if you’re staying several days.

Great spot for light sleepers, given the quiet neighborhood and poured cement floors that block any sounds of heavy footsteps from upstairs guests.

Note that the “cooling drawer” in the rooms are not little refrigerated drawers. It’s just a drawer that you can keep an ice bucket in.

Pet

10/10

Exceptional

26 Apr 2026

Mark

Great option to stay in Downtown. It’s always our first choice.

10/10

Exceptional

26 Apr 2026

Matthew

The staff was very helpful, and their restaurant was not overly priced. The central air-conditioning in our room was a bit noisy in heat mode, but they brought us a silent area heater to address that since it was a weekend, and there was no maintenance staff available.

Partner

6/10

Pleasant

25 Apr 2026

Stephen

Good location, easy access to The Pearl; Knob Hill; downtown. Rug in the room needs to be cleaned. Ice machine on the 4th floor did not work. Last night there, I had very noisy neighbors. Loud music and very loud talk from 9pm to 4am. Called front desk twice, 10pm and 2am. Someone went up to address it at 2am. They quieted down for a short while and then back to it. The walls are thin. My recommendation to the hotel staff: If there is a group of four or so checking in to one room, do not place them right next to an occupied room. Make a judgement call.
The hotel was fine in other respects but I would most likely not stay here again.

Self

8/10

Excellent

22 Apr 2026

Jessica

Cute hotel in a great location. Interesting aesthetic with unfinished concrete floors in the rooms, not really what I was expecting at a Hilton. Beds were okay, little firm. Room was nice and clean. My only real complaint was that the soaps were SO perfumey that I couldn't use them. If you are at all scent sensitive, bring your own hand soap and shampoo!

Family

4/10

Poor

09 Apr 2026

Rob

This is a beautiful place - and the front desk staff was friendly - but the area is fraught with

10/10

Exceptional

06 Apr 2026

Joseph

This was my first time to Portland. Everything was excellent. The bartender (Gabe) was a great as well! He sold us on some of the amazing items off the menu for dinner. The food was spectacular by the way. Definitely took the time to share some cool stories and recommend some amazing local places. I would come back again for sure with staff like him. Thanks for everything Gabe!

Family

10/10

Exceptional

05 Apr 2026

Kevin

I had a great experience at this trendy property and the staff were great. Having access to the amenities while waiting a few hours for my room was a plus. The area is fantastic as so much is walkable and convenient. The rooms offer everything you need and the cleanliness level is stellar.

Business Friends

6/10

Pleasant

04 Apr 2026

Paul

No hot water morning of last day of stay.

4/10

Poor

31 Mar 2026

Elizabeth

They were out of half of the breakfast menu, no to go containers and very short staffed. The majority of the staff we encountered were not concerned about taking care of their guests or making sure we had what we needed. Would not stay here again.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Edward

Very comfortable hotel with easy access to food venues in the area.

Family

10/10

Exceptional

22 Mar 2026

Elizabeth

Clean room, friendly staff.

8/10

Excellent

20 Mar 2026

Natalie

We had a mixed experience at this property. On the one hand, the building and breakfast were disappointing—we dealt with two different rooms that had maintenance issues (a non-functional safe and a glitching/lagging TV, AC wouldn’t cool the room ) and the pre-paid breakfast menu was consistently limited.
However, the front desk team is the absolute heartbeat of this hotel. Alex Araiza went above and beyond to handle our frustrations with grace, professionalism, and genuine care. He is the primary reason we are leaving with a positive impression of the service, even if the facilities fell short. If you stay here, you’ll be in great hands with the staff, especially Alex.

Friends_and_family Family

8/10

Excellent

24 Feb 2026

Carolyn

The room was very nice. There was no cleaning/house keeping/restocking after my first night there.

Business

10/10

Exceptional

24 Feb 2026

Veronica

Room was perfect: clean, spacious. Location to a variety of all things Portland were easily accessible and walkable. Loved it.

Partner

10/10

Exceptional

18 Feb 2026

Daniel

Amazing experience. They were very accomodating. Wonderful time here and just loved the experience overall

Partner

10/10

Exceptional

18 Feb 2026

Elizabeth

Love the staff! Very friendly!

Friends

6/10

Pleasant

09 Feb 2026

Teddie

The room was

10/10

Exceptional

08 Feb 2026

Margaret

Room amenities
Helpful staff

Leisure Partner

10/10

Exceptional

08 Feb 2026

Suriyo

3rd stay. As mentioned in my previous reviews, the main appeal for me was the hotel’s proximity to Union Station. My stay was comfortable and had no issues.

Leisure Self

10/10

Exceptional

07 Feb 2026

Kymberly

A lovely hotel

8/10

Excellent

01 Feb 2026

angela

The room was spotless and the staff was extremely responsive. We had an issue with the next door guest that had music playing loud enough for use to hear so their dog that was in the room alone would not bark. When they got back to their room after 1:00 a.m., they watched a movie that was equally loud. We knocked and complained and they did turn it down. But it would be best if the TV volume was limited as to not disturb the other guests. Also, the barn doors and the door to the hallway are not soft close so that was a bit jarring to hear from the other rooms and our own if it was opened or closed too fast.

Friends_and_family Family

6/10

Pleasant

23 Jan 2026

SAMUEL

Pros: courteous staff, nice ambiance, 24 hr access to clean gym.
Cons: no lunch served (contrary to listed info), deferred maintenance - assigned room had non working heater, second room had squeaky running heater fan, didn't have a car but valet parking was pricey.

8/10

Excellent

11 Jan 2026

Laura

we didn't have the breakfast - the staff was nice and it was all good we will be back!

Business Family

8/10

Excellent

11 Jan 2026

Marla S

The overnight staff was AWESOME and attentive. It was just 2 blocks from the train station.

Leisure Self

10/10

Exceptional

01 Jan 2026

Deana

Staff was friendly and helpful.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Andres

Rooms are clean and location was in a great area. Would recommend!

10/10

Exceptional

15 Dec 2025

David

Nice staff and clean room. Good location to walk to Moda Center.

Leisure Family

10/10

Exceptional

15 Dec 2025

Brent

Clean room, good amenities.

10/10

Exceptional

28 Nov 2025

Anthony

Room was very clean and the stay was great! Staff was amazing as well!

Business_and_leisure Partner

8/10

Excellent

22 Nov 2025

Jonathan

Nice lobby & bar area. Friendly staff. Clean.

Leisure Self

10/10

Exceptional

15 Nov 2025

Katrina

Great location and clean rooms

Partner

6/10

Pleasant

14 Nov 2025

Brianna

Frankly there were some issues booking, changing the reservation, bad communication from the hotel and hotels.com, and the room was just meh...

10/10

Exceptional

04 Nov 2025

Glareh

Great location, friendly staff and the room was very clean

Leisure Family

10/10

Exceptional

31 Oct 2025

charles

Great

Business

8/10

Excellent

25 Oct 2025

Sharon Hiu Wan

Breakfast little slow. Cafe staffs seems stressed, no smile on their faces. Don’t seems like to serve.

Business Self

10/10

Exceptional

24 Oct 2025

Nicholas

Excellent facility, kind and helpful staff, walkable to almost everything! I highly recommend this hotel!

Leisure Friends

8/10

Excellent

23 Oct 2025

Jenny

Hotel was great except for the parking situation with valet waiting 30 min. Otherwise a great spot.

Leisure Friends

8/10

Excellent

21 Oct 2025

Brian

Ice machine and room refrigerator not working

Leisure

10/10

Exceptional

21 Oct 2025

Kristina

Do wish breakfast was served a touch later but all in all loved the stay

Leisure Family

10/10

Exceptional

20 Oct 2025

Amy

Pleasant stay with clean rooms, kind staff, and easy access to all the places we wanted to go.

Leisure Family

10/10

Exceptional

20 Oct 2025

Jennifer

Gorgeous property! The artwork around the hotel is fantastic. The beds were so comfortable and the showers were hot! Great place to stay.

Leisure Family

10/10

Exceptional

16 Oct 2025

Pamela

Great property in a beautiful, walkable area of Portland, Oregon. The rooms are clean and comfortable. The staff was friendly and helpful!

Leisure Partner

8/10

Excellent

14 Oct 2025

Sheri

The property was nice but the area is riddled with homeless people in every direction which did not bring a feeling of safety on a vacation. It’s obviously a horrible societal issue and not any fault of the hotel. But I think it’s something people should know because when you look up pearl district, it says it’s one of the nicest districts, but staying closer to the Japanese garden. Washington Park area would’ve been much nicer.

Leisure Partner

10/10

Exceptional

14 Oct 2025

Douglas

Nice coffee set up. Greater attention needed on ice and water dispensing systems. Several were out of order or needed a filter change or both.

Leisure Family

10/10

Exceptional

13 Oct 2025

William

excellent staff and great breakfast

Friends_and_family Friends

10/10

Exceptional

12 Oct 2025

Amy

Great location. Clean room

Friends_and_family Family

4/10

Poor

30 Sep 2025

fred

The hotel was understaffed. The room was not cleaned until late in the afternoon and only after requesting several times. Breakfast in the morning was a fiasco. Free coffee and cups were gone by 8 am and to place an order for food or specialty drinks took 40 minutes. Only two people were working so it was not their fault. But for a hotel this is unacceptable and for what we paid for we were insulted.

10/10

Exceptional

28 Sep 2025

Tonya

Great location with clean, gorgeous rooms.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Amanda

Fabulous Stay

Perfect location for walking to a lot of fantastic dining options and other attractions in the city. Staff was super friendly, bed was comfortable, and we liked the filtered water stations throughout. We will definitely return next time we have a Portland trip.

Partner

10/10

Exceptional

16 Sep 2025

Jeffrey

Nice property, clean with good service

Business Self

8/10

Excellent

13 Sep 2025

Frederick

Overall pretty good. Comfortable bed. Nice shower. On the other hand there were a lot of external noises in the morning disturbing sleep. Not sure if it was from tv’s in adjoining rooms or what. At 7:30 am there was a fast thumping noise that lasted 25 minutes. Also, a little standing dust on surface of coffee service area and bathroom.

Partner

8/10

Excellent

13 Sep 2025

sarah

Nice staff and clean rooms. Parking very expensive.

Business

10/10

Exceptional

12 Sep 2025

Aryel

The staff is always so friendly. This is my third time staying here and this time it was for a staycation. It never disappoints. The staff is wonderful, the food is always good, and the rooms are clean. My only downside is the nightly valet price is quite high. Outside of that, I always enjoy my stay.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Kassandra

Beautiful property with a lot of wonderful restaurants within walking distance. Great hospitality, easy valet, friendly front desk staff and bartending/baristas. If you're up for a longer jaunt, check out the Nob Hill district just about a 20 minute walk too. The only thing we had issue with is noise at night - both from the street below and what seem to be thin walls between rooms (or just noisy neighbors). Otherwise, the best time. Thank you for having us, Canopy!

Leisure Friends

8/10

Excellent

02 Sep 2025

Stephanie

The location is great and the staff are extremely welcoming and helpful; however, the room itself wasn’t well kept. A lot of the rug was pulled up and there were some stains.

Leisure Family

6/10

Pleasant

21 Aug 2025

Matthew

Late-evening checkin agent very pleasant and accommodating. Valet service for car a plus. The fact it was 1/3 the price of the room is a bit extreme. Surrounding area is sketchy with homeless on the street down the block. I'm not comfortable walking the streets in Portland at night. Room smells of mildew due to a leak in a service area across from the room where there is a fan placed in front of the open water stained cabinet which is blowing smelly air under the threshold of the room. Noisy refrigerator. Drapes unhooked aprox one foot at each end so they are hanging. Bathroom simple, shower basin looks yellowed from age or wear. Nice Apothek amenities, but very limited. Sheets are average probably 300TC poly cotton blend - basic hotel sheets.

Business_and_leisure Self

6/10

Pleasant

19 Aug 2025

Kate

Was a fine hotel for one night but probably wouldn’t choose to stay here again.

10/10

Exceptional

18 Aug 2025

ROMAN

$55 for car parking for one night stay. You decide if you like it.
Otherwise, the room is clean. Outside is relatively quiet. Free breakfast.

Leisure

2/10

Poor

17 Aug 2025

Grace

We had no hot water for showers. Car was broken into at parking lot across street that the valet person told us to park in. Just a miserable stay.

Leisure Family

8/10

Excellent

11 Aug 2025

Hui ju

Hotel and room is clean and very friendly front desk!

8/10

Excellent

04 Aug 2025

gabriel

Nice hotel. Just next to downtown. Parking was always available. The food was great.
Breakfasts was good but slow.

Leisure Family_with_children

4/10

Poor

27 Jul 2025

ROSA JULIA

The room service was inexistent. Leak from the shower flooding the rest of the bathroom. Coffeee maker did not work. In the hallway, the water and ice dispennser were broken. My experience was very deceiving. I paid almost 150 dollars per night for a terrible room and experience like hasn't been acceotable.

Leisure Family

8/10

Excellent

25 Jul 2025

Donna H

We had a couple hiccups during our stay, however the staff quickly corrected the issue. The location is great.

Leisure

10/10

Exceptional

22 Jul 2025

Kyleena

Staff was key to making this trip so nice. Thanks Jess, Wesley, and Ginger!

Room was nice, roof top was sweet.

The cleanliness and facilities I think were nice but only slight bummer was the shared microwave can get a little dirty depending on the other guests. Also, the walls are understandably hotel thin so could hear next room opening drawers and of course when the cleaning service is going on.

Leisure Partner

8/10

Excellent

20 Jul 2025

Alicia

Nice, walkable neighborhood.

Leisure Family

10/10

Exceptional

20 Jul 2025

Gayle

We had a lovely experience!

8/10

Excellent

18 Jul 2025

Lennie

Parking price is excessive.

10/10

Exceptional

14 Jul 2025

Aurielle

Did not like that check in was so late then the rooms were still not ready for the price we pay for one night without parking

Leisure Friends

10/10

Exceptional

14 Jul 2025

Cindy

The property was unique. The staff was wonderful, very accommodating. The lobby was cute. The room was a little outdated, but the bed was super comfortable which made of for it. The hotel is within walking distance to restaurants and shopping. A real plus!

Leisure Family

10/10

Exceptional

13 Jul 2025

Laura

It was in a quiet area and near a nice grocery store, restaurant, and Hello from Portland shop.

Leisure Self

10/10

Exceptional

10 Jul 2025

Shannon

Kind and accommodating

We were coming in with two littles from a full day of travel on planes and were kind of a hot mess. This staff was so friendly and helped us get settled. The hotel is beautiful and the bar area is great!

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

Kevin

Great hotel-but avoid the bar!

The stay was wonderful. Tim’s are well appointed and very comfortable. Front desk staff was helpful and amazing. Highly recommend this hotel. Note: The one bummer- found the bar to be an absolute mess. Terrible service including missing glassware, opened unavailable and lazy, disinterested, confusing bar worker . Luckily there are lots of great cocktail bars in walking distance. Go elsewhere for drinks

Partner

10/10

Exceptional

02 Jul 2025

Carol

Great hotel close to many restaurants and bars. One of the best coffee and pastry shops is right around the corner - Nuvrei. Great service and vibe. Have stayed here a couple of times - it’s our go-to when visiting our son in Portland.

Partner

10/10

Exceptional

01 Jul 2025

Anne

Loved the room size and the sliding doors and decor

Leisure Family_with_children

8/10

Excellent

01 Jul 2025

Heather

The room was nice, and everything was very comfortable. The reason for four stars is because our room wasn’t cleaned, which was strange and by the time we realized it was too late to ask it to be cleaned.

Leisure Partner

6/10

Pleasant

30 Jun 2025

Philip Jayson

The hotel is visually appealing, featuring a lovely rooftop and spacious rooms. The staff was exceptionally friendly, and the ability to check in and out via the mobile app added a convenient, modern touch.

However, the absence of daily room cleaning was disappointing. Additionally, the eco-friendly lighting system caused the bathroom lights to turn off during showers, which was inconvenient. For longer stays, fresh towels must be requested by messaging the staff. While this system works, it may not be ideal for guests who prefer minimal interaction.

The check-in time of 4:00 PM and check-out at 12:00 PM also felt somewhat restrictive. On a positive note, the hotel is located in a safe neighborhood

During our stay in Oregon, it was raining, and we requested umbrellas—an amenity commonly available at other Hilton properties—but were informed that all umbrellas were currently in use and unavailable.

While there were some highlights, I’m unlikely to stay at another Hilton Canopy location in the future

Leisure Partner

10/10

Exceptional

30 Jun 2025

wendy

Good, new property

We stayed here before embarking on a two day train trip from Portland Union Station. Great location. Good coffee and restaurants nearby. We love the neighborhood but be prepared to walk past unhoused people if you come through old town area. Hotel was great. Friendly, clean, new. Great public transportation

Partner

4/10

Poor

30 Jun 2025

Susan

Refrigerator did not work. Coffee pot did not work.

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Jasmine

Friendly staff, very clean, drinks/food at the restaurant are delicious. We will certainly book again!

Leisure Partner

8/10

Excellent

24 Jun 2025

Shauna

The staff were all professional, helpful and working hard (could have used more staff so there was a barista and/or coffee available). The building, design and concept was very appealing. The rooms could use some deep cleaning…corners were yucky and the rug was gross!

Leisure Family

8/10

Excellent

11 Jun 2025

Erin

Nice front desk staff (Ren)

Friends_and_family Friends