Palatium Mari Capri Island

10/10

Exceptional

26 Jun 2026

Richard

Amazing stay at this beautiful hotel very comfortable rooms with a breathtaking view. The breakfast was wonderful, hot rolls scrambled egg was amazing. My kinda place to stay, close to the marina just grab a bus to Anacapri or capri. Will be recommending it to our friends and family

Partner

8/10

Excellent

24 Jun 2026

James

Clean room, ice cold ac, amazing staff and a pool to boot. This hotel is situated close to the harbor and right down the hill from a bus stop, a few restaurants and a market. Great location to see Capri and Anacapri from.

Family_with_children

10/10

Exceptional

10 Jun 2026

Laura

The hotel was good

Family_with_children

10/10

Exceptional

28 May 2026

Christine

The staff were friendly and helpful. The location was perfect. The view was amazing. The breakfast was great.

Partner

10/10

Exceptional

11 May 2026

Alejandra

We had an amazing stay at this hotel in Capri and would definitely come back again! The location was perfect — close to everything while still feeling peaceful and relaxing. The hotel was very clean, comfortable, and beautifully maintained.

What really made the experience special was the kindness and professionalism of the staff. Everyone was welcoming, helpful, and always smiling, which made us feel truly appreciated as guests.

Family_with_children

8/10

Excellent

11 May 2026

GianPaolo

We stayed 1 night and were in an ocean facing room. The property is very conveniently located to grab buses, taxis, ferries and the cable car to the town of capri. The view was amazing from our balcony. The property is in okay shape, it needs some updating and a few things needed fixing. The complimentary breakfast in the morning is good and has a decent spread of food. The staff was very helpful and kind and overall we had a good experience. Be aware that the property is located at the top of the main road hill which is about a 10 minute walk from the main ferry area. If you are not in half decent physical shape you may find this difficult on a daily basis. Also keep in mind that your room may not have air conditioning as ours did not just a fan to circulate air.

8/10

Excellent

24 Oct 2025

Jasper

Hotel conveniently located near marina and funicular. Awesome pool and overlooking view of the marina. Good size room that was clean. Breakfast room is very small with basic offerings. Staff were very helpful and kind.

Leisure Family

10/10

Exceptional

06 Oct 2025

Yinglan

Great location , nice breakfast , nice view from balcony , quiet . Definitely will stay again .

Leisure Family

2/10

Poor

03 Oct 2025

Jeff

Room had mold on walls by air conditioner only one air conditioner worked no coffee at this place till 8
And you have to pay for it shower did not work it was broke great pool super cold

Leisure Friends

10/10

Exceptional

29 Sep 2025

Natalie

Would Stay Here Again

My fiancé and I had a lovely stay here. The room was clean and had everything we needed. The staff were friendly and helpful, and the views were amazing! We loved hanging out on our balcony and sitting by the pool after a long day. I also like how it is close to the marina and public beach.

Would definitely stay here again next time I am in Capri.

Partner

6/10

Pleasant

14 Sep 2025

HANY

Be carful to choose your rooms are different and staff is not flexible to change rooms

Leisure Family

10/10

Exceptional

17 Aug 2025

John

The only thing I didn’t like was the air conditioning not cold enough
Everything else was perfect

Leisure Family

10/10

Exceptional

24 Jul 2025

Barbara

The manager and staff are excellent, and the breakfast was quite full and fresh. Very night overnight stay at Capri and the swimming pool is also a delight.

Leisure Family

10/10

Exceptional

19 Jul 2025

Yasniel

Clean and well manage

10/10

Exceptional

06 Jul 2025

Jonathan

Nice hotel and beautiful view from our balcony of the ocean

Leisure Family

10/10

Exceptional

03 Jul 2025

Carla

Fabulous Stay!

This has been our favorite stay so far in Italy! The staff was exceptional, the view was amazing, and the space in the room was perfect! We didn’t want to leave!

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

stuart

Natasha, Vicenzo & Co. were awesome! Amazing Hotel! Great location!

Leisure Partner

10/10

Exceptional

22 Jun 2025

Cherri

Hospitality was wonderful.

Leisure Family

10/10

Exceptional

19 Jun 2025

Sonia M.

Beautiful location! Can see the marina from room 83. But no balcony. Pool nice. Friendly staff.

Friends_and_family Family

10/10

Exceptional

12 Jun 2025

Suki

What I like about it is the location. It's about 12 min walking from the Marina grande port. I walked uphill to get to Capri's downtown and it took me about 15 min. But if don't want to walk, you can take the train which is aboht 10 min from the hotel. The hotel room was clean and I loved our view to the hills.

Business_and_leisure Friends

10/10

Exceptional

11 Jun 2025

Karen

Stunning hotel, very convenient location - a close 7 min walk to the port. Lovely 2 bed apartment room with outdoor dining area. Air con. Nice friendly staff. Also has a lovely pool which the kids loved using. Lovely buffet breakfast with something for everyone. We loved it thank you!

Leisure

10/10

Exceptional

06 Jun 2025

Janiece

Beautiful views and close to everything!

Leisure Family

10/10

Exceptional

26 May 2025

Jennifer

Gorgeous balcony and really good breakfast

Leisure Friends

10/10

Exceptional

21 May 2025

Samir

The hotel was very clean but we run out of hot water while in the shower.

10/10

Exceptional

30 Apr 2025

Angela

Love the hotel! The staf

Leisure Family

8/10

Excellent

27 Oct 2024

Erlend

Great value for the location, view and amenities. The hotel is a bit worn down, if not I would have given it 5-stars. Friendly staff and a good breakfast.

Leisure Partner

4/10

Poor

12 Oct 2024

Chrysavgi

Dirty and unprofessional

Our room was dirty on the first day of arrival. There was hair in the bathroom and a sanitary pad between the beds.
The management of the case was very poor. Spolied our holidays.

Friends_and_family Family

10/10

Exceptional

11 Oct 2024

Corey

We absolutely loved this hotel!! It was an easy walk from the port and about a 15min walk to capri center up a beautiful path! There was a bus stop very close by if you didn’t want to walk though. They upgraded our room and we had the most beautiful and breathtaking view!! The staff was lovely! The pool is amazing. Highly highly recommend this place, great location!!

Leisure Partner

10/10

Exceptional

11 Oct 2024

Thomas

Spacious suite with balcony.

10/10

Exceptional

10 Oct 2024

Verified traveler

Very nice, spacious room. We received a free upgrade to include a terrace. Clean pool with fresh water. Nice lounge area. Good breakfast included.

Leisure Partner

8/10

Excellent

04 Oct 2024

Natalie

Great location. Nice breakfast

Leisure Family

8/10

Excellent

03 Oct 2024

Sharon

Our room for 4 people was very small but the patio/terrace was amazing: comfy furniture, spacious, fabulous view. The location of the hotel was good. It was an easy walk to the beach and bus stops.

Friends_and_family Friends

10/10

Exceptional

28 Sep 2024

John

The absolute best! My wife and I had an unbelievable two night and 3-day stay at this hotel. The staff was incredible and made it very special for us as we were celebrating our 50th birthdays together.

Leisure Partner

10/10

Exceptional

27 Sep 2024

Lee

The hotel room was dated but very well kept and the location was great. You need to be careful walking There as there quite a bit of traffic and the roads are narrow but that is island wide. We loved our stay and would go again for sure

Leisure Partner

10/10

Exceptional

21 Sep 2024

Robert

Great location and walkable from the port. You can walk up and down to the cable car, very peaceful clean, a classic Italian inn. We enjoyed our stay at the property. Gratzia!

Partner

10/10

Exceptional

20 Sep 2024

Elizabeth

Great location walking distance to marina . Excellent front desk service .Very helpful when ferry cancelled to call company for us . Always someone there to help 24 hours with ability to make coffee, so appreciated !

Leisure Partner

6/10

Pleasant

12 Sep 2024

Martin

View was excellent! Hotel was clean and staff was good. Just a hotel that’s a bit older. Value was good though.

10/10

Exceptional

06 Sep 2024

Nadine

Friendly staff, clean, great views, 10 minute walk from Marina Grande. Can roll suitcase down to ferry. Recommend taxi to drop off with luggage when arriving. Pool and breakfast are nice.

Business_and_leisure Friends

4/10

Poor

28 Jul 2024

Verified traveler

Not recommended

I wouldn’t recommend this hotel. While it’s convenient near Marina Grande, the hotel is in poor condition. We struggled to sleep because the air conditioning was not working well. The beds were old and uncomfortable. I wish we would have done a day trip to caprì - the price of this hotel is simply not worth what you get.

Friends_and_family Friends

8/10

Excellent

01 Jun 2024

John

We lucked out and got a room with a sea view, which was amazing! It’s a really REALLY well kept older hotel. Great staff, nice location, beautiful pool.
Breakfast was the only downside to me. The coffee machine is not a great coffee type and the food options were slim but the fresh fruit were a definite plus.

Leisure Partner

10/10

Exceptional

22 May 2024

Soheila

This propert is close to bus station, and the port.
Warm hospitality.

Leisure Friends

10/10

Exceptional

16 May 2024

Monica

Great

Leisure Family_with_children

10/10

Exceptional

07 May 2024

Nevil

What a great location for traveling in Capri. Close enough to walk to and from the port and easy access to the centro area. The hotel itself was a little updated but we received an upgrade and the staff was great!

Leisure Family

10/10

Exceptional

29 Oct 2023

Maria

Beautiful room facing the ocean. Friendly staff.

Leisure Self

10/10

Exceptional

27 Oct 2023

Matthew

Thank you much for the Mari staff on an amazing weekend. So hospitable and made my whole experience wonderful and safe. First time in Capri and WILL be staying with them again.

Business_and_leisure Family

10/10

Exceptional

25 Oct 2023

Taranjit

The service here was top notch. We came with our baby and everyone was so good with him! The view from our room was unbelievable. Morning sun rises, and evening sun sets, so stunning. The walk down to marina was easy, even with baby/stroller where you can access
Beach, food, shops, and transit options. Definitely reccomend on the service and views alone. Nice pool and good breakfast selection too. Bar and coffee bar on site too.

Leisure Family_with_children

8/10

Excellent

20 Oct 2023

James

Kind and welcoming reception and staff. I enjoyed a large 2 room with big balcony overlooking the port and sea. I'd ome back again, but the facility needs some TLC and electric work.

Leisure Self

10/10

Exceptional

21 Sep 2023

Patricia

Not far from the port,waked back and forth every day.

10/10

Exceptional

19 Sep 2023

Jeffery

Staff was incredible

Leisure Partner

10/10

Exceptional

13 Aug 2023

Verified traveler

This hotel was incredibly convenient for Marina Grande. The staff were very welcoming and the room clean and comfortable. We had a family room, and it was great that the sofa bed for the kids was in a separate area to the main bedroom. It was great to have a pool. The staff were accommodating for leaving luggage until our ferry departure time

Friends_and_family Family

2/10

Poor

21 Jul 2023

Sameh

This is probably the nastiest place ever seen in my life
The toilet came off
The AC doesn’t work

Leisure Family_with_children

10/10

Exceptional

28 May 2023

Carolyn

The staff was super friendly and always willing to answer questions. The room was very spacious and the balcony was perfect!

Leisure Family

10/10

Exceptional

06 May 2023

Perla

We loved our stay at this hotel. Staff is kind, welcoming and the location is perfect.

Leisure Partner

10/10

Exceptional

20 Oct 2022

Stacey Lyn

Excellent customer service. We had a small issue with our room and they upgraded us to a suite we didn’t even ask for.

Leisure Friends

10/10

Exceptional

17 Sep 2022

Cindy

Beautiful view of the harbour from our terrace. Staff were very friendly and helpful.

Leisure Family

10/10

Exceptional

10 Sep 2022

Gabriela

Great views

Great room with perfect location.

Partner

10/10

Exceptional

02 Sep 2022

Alexandra

The Hotel is well located close to Marina Grande. Staff is very nice and they do their best to make your stay pleasant and safe. Rooms are spacious and clean and some have large balconies.
Breakfast is good and ingredients are fresh.

Leisure Family

10/10

Exceptional

12 Jun 2022

Eugene

It was everything we expected

Leisure Partner

8/10

Excellent

03 Nov 2019

Verified traveler

Excellent view. Be prepared that some rooms literally have a pullout couch for a bed. Staff was friendly enough,

Friends_and_family Friends

10/10

Exceptional

22 Oct 2019

jamie

Absolutely fantastic, locally owned feel , property up the side of the mountain with a absolutely fantastic view of the sea and mountains
The gentleman who runs the front desk is very lovely, and a pleasure to deal with

Leisure Friends

8/10

Excellent

28 Sep 2019

Verified traveler

It’s our second here here. It’s in the best location. Walking distance from the port and the bus stop.

Leisure Partner

10/10

Exceptional

20 Sep 2019

cathy

Great hotel, good location, friendly staff

Great stay at Hotel Palatium Mari. The staff was super friendly and the location was close to town so we walked everywhere. Although we didn't have a room with a view, we had a room with a small courtyard where we lounged and sipped cocktails in the evening after our dinner in town. Breakfast was plentiful and delicious. Pool area was very nice also. I can't say enough about how pleasant the staff was....my daughter left something behind in our room and the hotel notified us immediately. Highly recommend!

Friends_and_family Family

8/10

Excellent

23 Jul 2019

Daniel

Amazing location for hotel. Capri is a magical place. The hotel was fine and the pool was great! I liked the location, close to the Marina and not far from the town up top. The hotel could spend some time updating the beds they were very hard and uncomfortable. Other than that great stay.

Family

2/10

Poor

20 Jul 2019

Mariam

Very bad hotel the bed was sofa and very small roo

I dont advice any one go there very old hotel its not like pic the staff not helpful you need go far from the marina with your bags or bay 15 Eu only for getting you bags up

Partner

8/10

Excellent

15 Jul 2019

Verified traveler

This hotel was a 10 minute walk from the docks. It had a nice pool in the back. The staff was amazing. My son was sick and the front desk receptionist called her parents for a pediatrician’s address and her father picked us up a brought us to the local hospital. Talk about above and beyond.

Leisure

2/10

Poor

06 Jun 2019

AS

No hot water in room and had to use different room

Leisure Family

10/10

Exceptional

12 May 2019

david

Staff was great!! Very friendly. The hotel is walking distance from the dock.

Leisure Family

8/10

Excellent

13 Apr 2019

Joshua

Had an overalll very nice stay in Capri. Great location close to the Marina for boat tours and ferries, and very close to bus stops. Gorgeous view of the sunset and pretty sea.

Family

10/10

Exceptional

26 Sep 2018

Verified traveler

Stunning view!

We got a great deal!! The rooms need updating but had they been so I wouldn’t have been able to afford to stay in Capri!! View from our terrace was awesome as was the staff!!

Family

10/10

Exceptional

21 Sep 2018

Rebecca

Thank You Hotel Palatium Mari for a GREAT stay!

We were VERY pleased with our stay at Hotel Palatium Mari. Our room was spacious and clean. The continental breakfast buffet was very nice with coffee, espresso, cappuccino, fresh breads, cakes, fresh fruit, juice, cereals with milk, ham and cheese. The staff was very gracious and attentive. Less than 10 minutes walking from Marina Grande made it very convenient when we arrived. We were able to leave our bag and explore Capri then returned for check in to a cool and clean room. On check out day we were able to leave our bag at check out time and return for it a few hours later when it was time to catch the ferry. The pool area is nice and clean with bar service. We would definately stay here again!

Partner

6/10

Pleasant

02 Sep 2018

Verified traveler

Sofa bed when we paid for a double room

We paid for a double room however when we arrived we found that all we had was a sofa bed which took up the whole room and then a mini kitchenette which had a notice saying we would be charged €50! I was very disappointed as we paid a very high charge for the room!

8/10

Excellent

01 Sep 2018

Tom

All round very good hotel

A short distance walk of around 7 minutes, up a medium incline hill from the main port in Marina Grande lies the hotel Palatium Mari. Our room (71) was very spacious with a balcony facing the rear. The room including bathroom was near, clean and tidy with facilities working as expected. The staff were very helpful and pleasant, talking to us about local beaches, restaurants etc. To the rear of the property there is a very good size pool, ideal for cooling off in the summer sun-times surrounded by garden and bar area perfect for having a drink following an afternoon at the beech. The only complaint I had was very minor, regarding the toilet which was constantly flushing a small amount of water dripping from the tank to the bowl which was slightly noisy.
In summary, a very good hotel excellently located to the marina with good facilities. Would definitely recommend.

6/10

Pleasant

28 Aug 2018

E

This is definitely not 3-4 star hotel. Be very careful with the bedroom options. The hotel is very old overall. The room we had was SO old. The bathroom was terrible. Shower head was all rusty. The only nice thing was the balcony area we had.

6/10

Pleasant

21 Aug 2018

Peta

The location to the port is good and the pool is amazing - especially in the August. The hotel is 'tired' though and breakfast very mediocre. Lilian was very helpful though thank you x

Family

8/10

Excellent

17 Aug 2018

Miguel

I recommend.

Nice hotel located close to the harbor where the ferries arrive to Capri. Friendly staff, good rooms, overall good. Fairly priced for crazy Capri.

Partner

8/10

Excellent

06 Aug 2018

Maria

Great location. Our room didn't have hot water and no solution was presented. We stayed for only one night, so cold water shower was the solution...

8/10

Excellent

15 Apr 2018

Verified traveler

Good location, friendly and helpful staff, some difficulty with WiFi connection.

8/10

Excellent

14 Sep 2017

adventure

great experience

We arrived to Capri early in the morning, we did checked in but weren't able to get to our rooms till three pm as stated for check-in time. We were able to leave our luggage in the lobby which was great. Short walk uphill from the marina grande. We book this hotel because of the location and we enjoyed it. We didn't hang out at the hotel so we slept and shower, had a very nice cold breakfast, And off again to explore the island.

10/10

Exceptional

07 Aug 2017

Steph

Lovely staff, close to port, spacious room

Couldn't fault the staff, all were friendly and attentive. Room was beautiful and larger than expected. We had two balconies in our room over looking the garden. The pool and pool area would have been lovely to use although was out of use due to regulations and inspections being assessed I believe. Would definitely recommend this hotel as the breakfast was a good starter for the day, close walking distance up the hill from the port. Staff had hourly private car transfer to Capri centre as long as booked in advance and their was availability. Capri was easy to get around by anyway as the local bus was great too. Would definitely stay at this accomodation again even though not your modern standard 5 star resort, it was perfect for Capri!

8/10

Excellent

02 Aug 2017

Carolina

Good

It call my attention that the mini fridge was with fungus and at nigth time when we need hot water to do a baby bottle the receptionist was asleep in one of the reception sofas. Apart from that everything was good.
It seems that shortly they will have a really nice pool and swimming pool area. That's a plus!!

Family

8/10

Excellent

17 Jul 2017

Sarah

Easy access to Marina Grande and Capri

Great terrace off our room and the free shuttle service to Capri was great. Lilliana at reception had great recommendations on planning our time here.

Family

4/10

Poor

08 Jul 2017

Verified traveler

Stay away

Horrible, for the amount of money I paid for one night, we should've had hot water to take a shower, the place is far from the Grande, you have to walk up steep hill. The check in was horrible,the place had a bad odor, didn't look like picture.

Family

2/10

Poor

09 Jun 2017

Duncan

Specialists in disappointment

Where do I start. Firstly, hotels.com advertise the sea view superior double as having a balcony. It doesn't. We had booked this room especially because we wanted a balcony. Prepare to be disappointed. When we showed the management our booking, specifying 'sea view, balcony', they discussed this amongst themselves for around 30 minutes, before blaming hotels.com and taking no responsibility themselves. They did not give us another room, nor did they offer us a discount. Again- it was anyone's fault but theirs. The room we had was basic - a time share room. The sheets were sticky and I woke up with a rash on my stomach.

We arrived slightly early for check in. They told us to wait and to be fair - offered us a drink as they said the room would be ready in 30 minutes. 1 hour later, the room was still 30 minutes from being ready. We therefore wasted a large part of our day waiting in the reception.

Like others have said - this place has the potential to be good. It is in a great location, but the management are terrible and take no responsibility for the false advertising that they are clearly part of. I have seen others post reviews that the room they got was 'not what they booked'. All I will say is that it is a lot of money to spend when you had your hopes set on something that you just won't get.

My girlfriend was so upset, we frantically looked around for another hotel, but by this point, it was 7pm and we had no choice but to stay.

Stay somewhere else.

Partner

6/10

Pleasant

16 Apr 2017

Verified traveler

the room were not as shown in the picture....it was not facing the sea....apart from that the staff were friendly and helpful....

6/10

Pleasant

12 Apr 2017

Verified traveler

Good hotel for the price.

This was a great little hotel close to the Marina Grande, so it was convenient, although an entirely uphill trek to it. It's a smaller hotel, but the staff is very nice and helpful. We had help booking a restaurant, and they even shuttled us around some, which was helpful given the hilly terrain and stairs (we had a toddler and grandparents with). The rooms were not in the best condition, and not luxurious. But they were spacious and clean.

Family

10/10

Exceptional

05 Apr 2017

Sailesh

Nice little hotel on a beautiful Island

Just for the views from this Hotel it should be given exceptional rating. It's a family run business and all of them are. Very warm and will guide you in all manner possible to explore the wonderful island of Capri.

Family

4/10

Poor

03 Apr 2017

Josh

No hot water

Hot water was never overly hot and became cold very quickly... disappointing as we looked forward to a nice bath but couldn't even get a decent shower. Toilet didn't flush properly. Power socket pushed in and case falling off the wall. Handles loose

10/10

Exceptional

28 Mar 2017

Verified traveler

Great Stay... Friendly place... Staff extremely nice and helpful.

Partner

10/10

Exceptional

14 Oct 2016

DEBORAH

It's a great place to go, nice views. Different from the regular vacations. Friendly people. If you like to walk, this is the place

Family

2/10

Poor

10 Oct 2016

brendan

I would not recommend to anyone!

It was terrible! Over priced, pool was dirty and not usable, hottub was broken. Bed was suppose to be a Queen instead it was two twins put together. In the middle of the night the tv turned itself on and then an hour later the lights turned themselves on!

Partner

6/10

Pleasant

27 Sep 2016

Verified traveler

Outdated and musty smell, only good for location

The hotel was rather outdated, and had a musty smell. Everything about the room was old, including its bed (which is important), and furniture. For the amount of money that I paid (~160 Euros), I could have booked a much better hotel in Anacapri, or pay a little more for something nicer and even closer to the Marina Grande port. The professionally-taken photos were deceiving at the time of booking. Basically, you're paying for its location (about 7 minute walk to the port) and nothing more.

Partner

10/10

Exceptional

25 Sep 2016

Verified traveler

Fabulous stay in Capro

This was such great accomodation, incredibly friendly and helpful staff and great view from our room. The pool was closed unfortunately but the location was great and really close to a swimming beach

4/10

Poor

16 Sep 2016

Sarah

Disappointing

We had been really excited about staying here because the pictures online were so beautiful. What we discovered is that, although quite pretty, the room was not as clean as we expected - the bathtub looked dirty, and at one point (admittedly after we ate a croissant in the room) we found a large number of ants crawling on the bed. The wifi only worked on the main floor so we could not use it in our room, and the pool was closed for unknown reasons so we could not swim in it either. The staff were friendly and service was fine, but it was overall a disappointing stay, particularly considering how expensive it was.

Family

8/10

Excellent

19 Aug 2016

franca

good option.....

pleasant stay...

Partner

4/10

Poor

14 Aug 2016

Verified traveler

Very disappointing experience

On arrival we were told the pool was not working during our stay. The reason was 'things like this can happen in Italy'. Agree - but not at this price(Capri pricing taken into acct), and with no offer, of discount, or other benefit. The rooms are REALLY old and tired. Toilet and associated flush system has got to be vintage, but not in a good way! We had our daughter in the room and booked and paid for triple room. We had to ask for bed to be made at 8pm. Then found towels only for two. Breakfast is OK but in windowless area - great shame with such a view. The owner or manager heard me discussing the 'issues' with reception and walked away quickly.

6/10

Pleasant

10 Aug 2016

Verified traveler

bed is a sofabed, uncomfortable

You can tell that the hotel building had likely been nice in the past, but the inside of the hotel definitely needs a lot of updating. In addition, the bed is actually a roll-out sofabed that was quite uncomfortable. There were uneven sections of the mattress where people had been sleeping on it over the years, and this made it very uncomfortable. Overall it was disappointing to be sleeping on an uncomfortable rollout bed given the price we paid.

Partner

8/10

Excellent

06 Aug 2016

Verified traveler

High privacy room

Pool seems to be under repair, a bit disappointed. It was covered.

Partner

10/10

Exceptional

03 Aug 2016

Elaine

The hotel was very nice, staff was very helpful.

We came in and were hit, they offered us iced water right away. The man at the front desk recommended a restaurant, called and mad us a reservation and drove us to the restaurant. They went above and beyond to be helpful.

Partner

2/10

Poor

13 Jul 2016

Verified traveler

Spend your money elsewhere

Overall terrible stay, the room shown on the site was not the same given, the first room they gave me was in an insulated garage with a terrace that was not private or safe since it was almost at the entrance of the property. Since I didn't feel safe I asked for another room. They didn't want to move us because we booked through hotels.com and the rate was hidden, they kept repeating this in Italian making me feel 'less-than\" and uncomfortable that I booked through a third party. They claimed they were sold out and I had to pay extra to 'upgrade' to another equally bad room with a balcony on the first floor (by the way, they took out the breakfast even though we had 'paid' for it) but we had no choice since it was too late to cancel the reservation and we were tired from our travels. The 'hotel' is old and run-down, I felt that I overpaid for what they were supposed to offer, their pool wasn't even functioning in the middle of summer. Terrible stay, the worst hotel experience on our trip.

Partner

10/10

Exceptional

20 Jun 2016

Verified traveler

Great Stay!

Great stay and very helpful staff.

Partner